Masterkings at Faro Airport

Pros: Prompt service.

Cons: The extra 'hidden charges'.

Pros: Quality car value

Cons: Early drop off charge

Pros: Quick & easy service

Cons: The condition of the body work was not great with lots of scratches but it wasn't an issue

Pros: easy to extend rental

Pros: Nothing: a bad pick-up without any service and a manipulated check-in by the drop-off!!

Cons: It is clear that this is the way in which they try to mislead the tourists!!!!!

Pros: Ik had een lekke band hebben zeer snel gereageerd

Pros: Professional & efficient

Pros: Great

Cons: Difficult finding kiosk in parking lot.

Pros: Fast, efficient, friendly. Car was in good shape, only a few minor scratches

Cons: Price of insurance was quite high if you are over 75, so my husband didn't drive. Price of deposit was also quite high. I hope it is refunded without delay.

Pros: Utmärkt

Cons: Inget

Pros: Quick and efficient

Pros: The people. Car had a few issues but was OK.

Cons: Nothing.

Pros: Same quantity service as all other years with Master KingStrong staff

Cons: Faro airport location is not as great as Lisbon.

Pros: Very efficient and pleasant staff and car ready on time.

Cons: Nothing.

Pros: Efficient, friendly and informative

Cons: Pick up counter congested and a bit confusing.

Cons: It needed new windshield wipers

Pros: Fast and easy

Pros: Clean car with only 17k. Easy pick-up and drop-off right outside of Faro airport

Cons: All went perfectly.

Cons: They deilvered a damaged car to us, front right door was damaged

Pros: I like that they didnt try & charge us for scratches that we already there Very fair company unlike klasswagon

Cons: Nothing vety good

Cons: slight waiting time

Pros: Alltid trevligt men Masterkings

Pros: They communicate well before the rental process. However if you have a problem, the nightmare starts. They are careless.

Cons: We had full insurance directly from Masterking, the car's tire was flat. We informed them to find a solution a day before ( 7 pm ) and they came to change the car and the next day 5 pm. We checked out waited them lugguages in our hand for 7 hours. The call center people were lying all the time on the phone and didn't care our position. We had 1,5 hour distance to their offer but they came to help after 7 hours. I'd never recommend them.

Cons: At pick-up, the car had to be brought from an offsite location which led to a long, disappointing wait. Your classification of Master Kings as an ‘on site’ provider is therefore disingenuous.

Pros: Professional freindly service.

Cons: After 3 weeks hire, cost to extend for 1 day or 3 days or option to change delivery to Lisbon from Faro was much less competitive so had to change cars for second use to another provider at over half the cost.

Pros: Efficient way in which the booking was handled..

Cons: Nothing

Pros: Proffesional

Cons: nothing to dislike

Pros: Pick and drop off local to air port. Car is what I ordered.

Pros: The car was new, clean and in great condition! Great value for money.

Cons: The location of pick up from the airport wasn’t mentioned on the emails so it took us a while to find. The car was picked up from us a couple hours late but the guys who collected were really nice

Pros: Efficient and friendly. Easy to find, very easy to return.

Cons: Problem with American Card could’ve been resolved faster, but agent was very helpful in the end

Pros: Great car hire at airport very good customer experience

Pros: When our car broke down , a taxi brought us to the airport for a replacement car , fantastic thank you .

Pros: Easy to find

Cons: Drop off awful only one guy on the desk , poor guy needed help and extra assistance. Had to queue in same queue as people picking cars up and having to give credit card, passport details etc Waited an hour and nearly missed my return flight

Pros: Staff were lovely and friendly upon pick up and drop off. I was an hour late dropping off as I had forgot something and had to go back. The staff member was friendly and understanding.

Cons: Nothing.

Pros: All went well

Cons: The desk is a real disaster, only one person to help and with lots of People waiting. Not clear where the person is standing who has to help you. Can be better organised

Pros: The service at drop off.

Cons: Service at pick up was not good. Agent failed to record existing damage on the car, and wouldn’t re do the form. Told me to take pictures and show the damage when I dropped the car off. Car needed windscreen wipers, cruise control didn’t work.

Pros: simple and helpful

Pros: Quick and easy

Cons: Nothing

Pros: everything

Cons: nada

Pros: They don't badger you about our choice of insurance and ignore minor blemishes The agents were very helpful.

Cons: Pickup booth is too small and difficult at times when busy.

Pros: All my needs were met or exceeded.

Cons: No issues

Pros: Not sure if I was charged for a toll transponder given tolls on the a22 have ended

Cons: At the start of the rental the agent did not come with me to check out damage gas Etc I had to take a bunch of pictures go back to the desk show him that the tank was less than four and he said just return it at the same

Pros: The service was as efficient as could be. Totally satisfied.

Cons: I'm totally satisfied. I cannot offer a word of advise to improve the service.

Pros: After a short walk from the terminal we found the kiosk and collected the car within seconds after filling in the forms, it really was that simple.

Cons: The inside of the windscreen was filthy which made driving into the sun quite difficult, so my only criticism would be to ensure the car is clean both inside and out.

Pros: The whole setup was very professional, I have already recommended your firm to my friends.

Cons: I can’t think of anything I didn’t like.

Pros: Staff were polite and helpful. Car was great. Nice to be able to use the parking lot when we picked up friends and family that visited us during our 8 week stay.

Cons: It was hard to find the Masterkings rental booth when we arrived. The signs aren't clear and we didn't know what to look for since the Masterkings name wasn't on any signs.

Pros: Friendly service

Cons: Older cars

Pros: Already given.my reason

Cons: Ditto

Cons: I scheduled an 7:15 a.m. drop off. No one showed up and I had a flight to catch. I had to leave a note, leave the keys on cars visor and catch my flight. That was poor service and stressful.

Pros: Great Great

Cons: Great

Cons: I booked a Golf, got a Skoda instrad that broke after two days, took me a whole day to pick up a new dirty Skoda at the airport after fivr phonecalls.

Pros: Great option to pick up and drop off at Faro airport

Cons: Being charged for tolls when they no longer exist in the Algarve

Pros: Amazing. Will look for them again!

Cons: Superb

Pros: Always good. My preferred company at Faro

Cons: Full to full would have been better

Pros: Horrendous company to deal with. Would accept American Express even though it was a listed credit card. Then tried to extract another 500 for car insurance. We were not the only people this happened to in the queue. Very stressful we could not pick the car up .

Pros: Nothing all to rushed, treated like a piece of meat with no feelings

Cons: Nothing all to rushed, treated like a piece of meat with no feelings

Pros: Information provided

Cons: Nothing

Cons: Fuel was not filled up to limit

Pros: Very straight forward. Agents were polite and efficient. Good price

Cons: I had ordered in advance a car seat a provided sizing but we were given a older child booster seat instead. Also the wind screen inside was a bit smudgy and front passenger door did not close properly.

Pros: Very efficient and easy to use.

Cons: Nothing of note

Pros: Efficient and handy, being on the airport

Cons: Using a pen and paper to copy off information from the rental voucher. Why ?? Your information management is very poor, why is this process not joined up?

Cons: The insurance was hugely overpriced, which is difficult to resolve when you have stepped off a plane and simply want to get on the road.

Pros: Gentleman dealing on our pick up was very efficient

Cons: Noone there on our drop off and a charge of €30 without explanation.

Pros: easy pick up and return at Airport, no transfers

Pros: All agents were helpful and patient and spoke good Englush

Cons: N/A

Pros: Efficiency

Cons: Same

Pros: Quick return process.

Cons: Outdoor kiosk can be hard to locate if you are not familiar with the airport.

Pros: Great service. Brand new car which suited our needs perfectly

Cons: The car was a plug in hybrid but no charging cable was provided or offered as an additional hire item. Should be something to consider going forward

Pros: Friendly, efficient

Pros: Efficient, friendly and communicated well.

Cons: A little hectic picking up car due to returns and pickup crowd.

Pros: A great experience

Pros: Bra!

Cons: Ingenting

Pros: Overall good

Cons: Not enough staff when picking the car up

Pros: Good service for a reasonable price. Agents were friendly and efficient.

Cons: Nothing.

Pros: Car was pretty badly beaten up. Dents and scratches, brakes in bad condition

Pros: Easy and efficient service

Pros: Masterkings has plenty of employees to assist. Quick and pleasant transaction picking up and returning a car. Will definitely rent again.

Pros: We were happy with the car snd the service.

Pros: Price was exactly as quoted

Cons: nothing

Pros: Quick and efficient

Cons: We arrived at Faro airport at 7.30am but were told that we couldn’t leave it until 8am without incurring a €40 charge. The man was there, it was very quiet so that seemed daft??

Pros: Freindly staff

Pros: Adequate service

Pros: Efficient staff, ease of finding the office and returning the car at the airport

Cons: Had to wait about 35 mins to collect car as three other drivers collecting in front of me and also people returning cars and needing staff attention.

Pros: I saw some bad rewievs for Masterkings car rental, so for that I was scared, but in Faro was everything completely ok. The guy by pick up was very helpful and dear, car was very clean and had mileage of 18 000 km. Droping of was withou problems too. The another guy was ok too, he had only fast look on the car and said that everthing is ok. The deposit was unblock after 4 days.

Cons: The location of car rental office should be marked better.

Pros: No waiting at pick up or dropping off

Pros: Excellent service.

Cons: All was good.

Pros: Masterkings service was great - efficient friendly and terrific value

Pros: Friendly and responsive

Cons: Different car to the one booked, inside not clean, inside windows had a bloom of dirt on them had to clean myself.

Pros: Dealt with efficiently and understood all info given

Cons: Early, so had to wait for car. No seating in this area.

Pros: Master Kings always have good service and friendly personel

Pros: Easy to deal with.

Cons: Did not get make of car requested

Pros: Nothing

Cons: Nothing. Dealing with the Master Kings reps felt like I was being robbed, the car was damaged and didn't have much fuel in it.

Pros: Everything was efficient and clear.

Cons: Nothing to dislike.

Cons: Bit of a wait for pickup

Pros: See abave

Cons: Nothing

Pros: Rented from master kings in The airport who were fab. But of a queue to pick up but they hit through it super quick. Came to meet us as we dropped off so done in minutes. No hanging round

Pros: Absolutely nothing. I was hugely disappointed by the service. We brought the wrong credit card with us and when we asked to pay with debit card, we were being charged double, an extra €400 for the privilege. No representative on site to help and couldn't get anyone on the phone. We had to wait with crowds of people in a small kiosk to be seen. It was a total nightmare. I will avoid Discover Cars like the plague. It was a nightmare of an experience and we had to walk away without a car.

Pros: They were really good

Cons: It was a bit manic on collection at the kiosk

Cons: NO DEPOSIT PAID BACK YET

Pros: Very professional and friedendly. Easy to order car, great selection of cars and fanatasic prices. Especailly for our last minute booking

Cons: Nothing