Goldcar at Faro Airport

Pros: Ease of pickup and location on airport

Cons: Nothing

Pros: Very easy to navigate and friendly staff

Cons: Nothing

Pros: Staff brilliant

Cons: All good

Pros: Very quick

Cons: Nothing

Cons: We were told to go to the rental desk in arrivals, wrong location. When we picked the car up, they said the insurance that we paid extra for, wasn't valid, so gold rental car tried to make us pay 300 euros on top.and wanted 3000 euros deposit, I said I wouldn't pay it, and they agreed to 1200 euros deposit.

Pros: Easy accesss

Cons: Extra's you have to pay at rental desk, the extra insurance is OTT. And deposit is too high, having to pay for electronic box in car when not needed. Having to pay in advance for fuel and bring back full then refunded, but not full amount

Pros: No hassle when picking up

Cons: A lot a damage on car received

Pros: Very good rate and friendly staff.

Cons: I paid for full extra insurance when booking, when I picked up the car, Gold Car tried to sell me insurance when I said I already had it they said if anything happened to the vehicle I’d have to go through the broker which is completely understandable but it just sounded a little hostile.

Pros: Always efficient and friendly.

Cons: Everything was fine.

Pros: Fast and efficient

Cons: Car a bit scruffy on outside and whilst fuel gauge indicated full, it dropped a notch within5 miles.

Pros: Convenient placed for pickup

Cons: Staff could be a bit more friendly instead of stern professionalism!

Pros: I received a good service with no complications. I jogas to cross the Spain border and I just thought the price they charge for that was too much. I paid full insurance and in my opinion it must to be included in the price already because the full insurance is a good amount too and it must to cover the crossing borders as well.

Cons: The efficiency. However the post office was full due the holiday time they were working with more people attending, even the boss were attending the customers to facilitate the car’s delivery.

Pros: Friendly staff at faro goldcar. The car was good with inbuilt Google maps and safety assist features

Cons: The car didn't look completely clean on the outside, a tad bit dusty and given that plenty of flights arrive later than 11pm they should have a longer opening time. I had to pay a late pick up fee which is not their fault but that might be nice

Pros: Easy to deal with and very good

Cons: Everything was ok I would use them again

Pros: Quick pick up and drop off

Cons: Despite paying extra for cover through discover cars and having the print out stating I do not need to take more cover , the agent still tries for 20 minutes every year to convince me otherwise . They play on language barrier and apply a passive aggressive approach to try and convince you that more money needs to be spent . I thought I had it covered this year as it clearly said on my discover cars print out that I could refuse the upselling but Gold Car agent told me this was wrong

Cons: As it was very busy we had a long wait before picking the car up

Pros: Nothing, will never use again

Cons: Rude, charged us for damage we didn't do.

Pros: People we nice

Cons: We were going to get a damage check when we picked up the car but no one was around for that. The desk team jjust gave us a key

Pros: Efficiency

Cons: Car was tired and high mileage

Pros: Quick and efficient process when purchasing , collecting and returning vehicle. Very good value for money ,

Cons: Nothing of note .

Pros: Very helpful and easy to use

Cons: Everything was fine

Pros: Efficiency, ease of access from airport building, and cost.

Cons: Happy to accept cars with existing bumps and scrapes, but maybe there is another way to manage the process?

Pros: The agent was clear and concise on cars and cover. More importantly there were a few of them so no queuing and fast service (which is what you want on a late flight with two 8 year olds) Deposit back in my account the day after dropping the car. Car was also new hybrid, to fill after 500km was £23. Brilliant Faultless

Cons: One suggestion. Have a note on the internal desk at Faro saying pickup is outside down the ramp. It is confusing when you arrive as the desk looks shut.

Pros: Very poor. They told me that a SUV was the small car tgat they gave me and wouldnt chance it. Instead they tried to upsell me on an actual SUV. Also tried to sell me several other products, all over priced. My daughter booster was also over priced almost 100 euros for 1 week… you could buy 5….

Cons: As above

Pros: ease of finding in airport and short waiting times

Cons: extras not should of been added such as toll responder as was not used but took deposit for it and not returned on vehicle drop off

Pros: All good

Cons: 🤔Nothing

Pros: Picking up and dropping off was quick and easy, good value for money.

Cons: Car was pretty beaten up with maybe 20 areas of existing damage.

Pros: Le voyant moteur s'est allumé moins de 24h après avoir loué la voiture. Nous avons payé une assurance complète de 164€ pour 5 jours. Même avec cela, j'ai dû leur ramener la voiture jusqu'à l'aéroport pour qu'ils me l'echange, perdre une demi journée de vacances en perdant les activités que nous avions déjà réservées. De plus, j'ai dû payer l'essence et le péage pour leur ramener leur voiture qui a un disfonctionnement (après un mail au service clientèle j'ai récupéré l'argent de l'essence).

Cons: Sur 4 jours et demi de location, nous avons perdu du temps et de l'argent. Je pense que si la voiture du loueur a un problème (en plus en payant une assurance complète) ce n'est pas à nous de payer et prendre du temps pour la leur ramener

Pros: There were three staff on the desk and they were efficient

Cons: The car we had had a lot of marks on it

Pros: Quick drop off

Cons: I selected it because it said the desk was in the terminal. It wasn’t. The car was not fully clean. The car developed a warning while we had it and there was no option but to live with it or drive it an hour back to Faro which meant we did a lot less than planned.

Pros: Great service provided by a nice lady

Cons: car was very dirty

Pros: Helpful staff and easy pick up and drop off

Cons: Very slow pick up. It was 11pm and not enough staff for number of customers

Pros: Would never use again

Cons: Car a wreck, damage on every panel Waited over an hour to get served Wouldn’t take my husbands credit card would take mine (wife) for an additional £50

Pros: Very good except when I was concerned by warning lights on the dashboard roadside assistance told me I would have to take a taxi all the way back to Faro to pick up a replacement car . I expected that a replacement would be delivered to me

Cons: Apart from the above problem everything was excellent

Pros: Very efficient and friendly service for both collection and drop off. I was a little concerned about the size of the deposit however this was cleared from my credit card whilst flying home.

Cons: The car had multiple marks/damage however drove OK and did the job!

Cons: Car provided has a huge milage

Pros: Nice people efficient process

Cons: They didn’t do baby sitting :)

Pros: Checking back in relatively easy (I say that but it is depending on how quick the money is returned for the toll which I didn’t use and fuel policy)

Cons: The pressure I felt to take their comprehensive insurance!

Pros: Very helpful and friendly. Excellent car.

Pros: They were quick, efficient and helpful.

Pros: Nothing

Cons: The actual rental price was much higher than the amount on the Discovercars voucher (€36.8 vs. €10.45). The employee was arrogant, and I was given a smaller car than the one expected. The car's interior was not very clean. Absolute disgrace.

Pros: Very friendly and efficient. Explained the booking and payment procedure and even though there were several customers at the same time they had plenty of staff to deal with collection and returning the vehicle.

Cons: Would’ve liked That a member of staff had taken time to explain about the car as this was our first time renting an electric car.

Pros: All the above.

Cons: It would have meeting easier to have a representative at the desk infrastructure of arrivals.

Pros: Great service at great prices along with great quality cars.

Pros: One of the easiest car rental companies to deal with when it came to pick up and drop off the car

Cons: Car had a few scratches here and there but was still in good condition, they took note of all the issues when I picked the car up and there was no issue when I dropped it off

Pros: The man serving us was very pleasant and efficient at pick up and drop off.

Pros: All the above

Cons: All fine

Pros: Excellent little car,this is the first time I've used an electric car,and I would highly recommend.

Cons: First class service right at the airport.

Pros: Speed of drop off

Cons: The car given was not what we ordered and not suitable for our needs. The person on the desk was defensive and argumentative when I asked for it to be changed.

Pros: Easy to return the vehicle.

Cons: As I said they cancelled my booking and sell another booking.

Pros: Easy no drama ..fair price ..efficient service ..friendly staff .we will use them again I need I have joined the gold car club ready for next time

Cons: Car was tatty on the outside ,had to wait around to get it checked over upon our return

Pros: Quick friendly service

Cons: The car had lots of scratches the marks on the interior

Pros: Staff were polite

Cons: The procedure for obtaining a replacement car. I lost half a day sorting out a replacement car. Gold Car should have brought a replacement car to our apartment in Sao Rafael, not the other way round where I had to get a taxi to Faroe Airport to collect a replacement car. Gold Car should have made sure that the car was fit for purpose and that no faults existed when I first collected the car.

Pros: All round good service

Cons: No issues at all

Pros: Efficient and quick for pick up and drop off. Not being pressured to take all the offered extras.

Cons: Although the outside of the car was spotlessly clean, the inside of the windscreen was absolutely filthy.

Pros: Efficient

Cons: N/A

Pros: Efficient and reasonably priced.

Pros: Quickness, friendly staff

Cons: Nothing

Pros: From picking the car up to dropping it off the service was seamless. Very impressed thank you

Cons: There was nothing to improve perfect service

Pros: Very helpful and friendly. Leonardo was great on return (thanks).

Cons: Possibly tried too hard to sell the extra insurance (I'd already purchased elsewhere)

Pros: Friendly staff and competitive price for the class of car

Pros: Very polite and went through everything.

Cons: Insurance costs.

Pros: i knew where rental desk was having used them many times in past years

Cons: attitude of service desk staff