Record go at Faro Airport

Cons: Pickup from the airport was very slow, we waited over 30 minutes to be picked up

Pros: We had to replace the car as first one had a mechanical issue - no issue with replacement

Cons: Nothing in particular

Pros: Simple, easy and very good service e

Pros: Difficult to locate drop off yard, insufficient signage.

Pros: Ok

Cons: No problème

Pros: Customer service

Pros: La prise en charge client et la remise des clefs

Cons: On nous pousse à prendre des assurances supplémentaires.. Les conditions en ligne sont différentes que celles expliquées en direct..

Pros: Good pick-up service

Cons: Car lacked washer fluid when given to customer

Pros: Ne cherchent pas la petite erraflure pour faire payer des suppléments

Pros: Very friendly staff. Much better than Goldcar!! Will use again

Pros: Very nice and helpful staff

Cons: Insurance for one week was approximately 200 euros

Pros: Fast pick-up/drop-off, friendly shuttle bus driver

Cons: Nothing

Pros: Smiling and helpfull

Cons: Helpfull

Pros: Agents were very kind at pick up and drop off. Price was needy I've ever had

Cons: We had reserved car for 12 noon. Flight early but could not get car until 12 noon, yet it was there. Staff were polite and helpful but hands tied could not release the car early. Silly rule. Also card machine would not allow card to be charged for more than 1000Euros, very frustrating and we had to buy insurance to lower card charge yet we had insurance through our credit card. Not a good situation and staff were embarrassed, said it has been happening with US based cards.

Pros: Very friendly and spoke English

Pros: Not a lot

Cons: Please do not offer me another supplier who refuses you paperwork on site. Pick up information for transfer not up to date and had difficulty getting to pickup area due to mobility issues. Staff very arrogant and rude and went into meltdown when I demanded hire paperwork to show police etc of the hire if required. Explained I didn’t have access to email on my phone and along with Wi-Fi issues at the hotel for 24 hrs didn’t even have access to any paperwork or agreement.

Pros: Very polite and professional

Pros: Shuttle driver to airport was friendly

Cons: The gas tank was 7/8 full (I showed the service guy), so it only needed a few liters. They emailed the invoice after I departed and wrote 6/8 full, charged me for 10 liters. Also, charged 1.97€/ liter, and its only 1.71/ liter at a station. I was ok to pay the 30€ penalty, but not 50€

Pros: Extremely friendly & helpful staff

Cons: Only negative comment I could make is about the poor signage as you come off the main road as it’s a very sharp turn right to the office location We missed it & im sure many more do

Pros: Car was great, no issues there.

Cons: Office is located away from the airport so you need to take a shuttle minivan from arrivals and it's not easy to find the pick-up location if the van sn't there waiting already, there's no sign etc, it's just a random parking spot near the taxi ranks.

Pros: Quick and easy

Pros: The staff , including the shuttle bus driver

Pros: I called when we got our luggage and the pick up came as we entered the parking lot. They politly asked if we needed extra insurance and took no for an answer.

Pros: Car was promised to be a compact SUB and I was given a small hatch back and when asked they said read the small print

Cons: Absolutely bad experience with discover cars who did not provide the right information while booking. I would never choose this site ever. I had to pay insurance twice and costed me 200 euros more

Pros: Pick-up. The car in ood conditions.

Cons: They forced me to leave an additional 179 euros as a deposit, saying that 100 euros was for tolls and 79 euros for fuel. I complained and they told me that if I didn't leave this extra deposit (in addition to the 900 euros already agreed upon in the contract) they wouldn't hand over the car, which had already been paid for in full.

Pros: Good value

Cons: Fairly long wait for pick up

Pros: Quick and courteous.

Cons: I couldn't find an owners manual in the vehicle. That would be helpful.

Pros: Very friendly and easy to use.staff all very good, pleasant and spoke English

Cons: Nothing

Pros: Very good price , great car and straight forward

Cons: It took a long time to wait for pick up like an hour plus which being off peak season

Pros: My interaction was positive, they have a good range of vehicles and I found the staff good to deal with.

Cons: I was entirely happy.

Pros: Seamless service provided from pick up and return to airport. Explained all costs, no hard sell on extras, friendly staff.

Cons: Nothing

Cons: They pressured me to pay more for insurance, even though I already had comprehensive insurance through a third party. I agreed to a deposit of €1,200 instead of paying extra money, but they kept telling me how risky it was. I refused and everything was fine. A week later, I still haven't gotten my deposit back, so I hope that will be okay :)

Cons: Deposit is still not unblocked. Remaining amount from fuel and road toll deposit is not sent back. They are unreachable, not answering to emails either.

Pros: Die Abholung und auch die Rückgabe haben gut geklappt. Das Auto war in sehr gutem Zustand und das Personal am Schalter war sehr freundlich. Alle haben sehr gut Englisch gesprochen, daher ist die Kommunikation problemlos gelaufen. Die Firma liegt ein wenig abseits vom Flughafen, es gibt kostenlosem Shuttelservice, wir hatten ein wenig Probleme den Abholort am Flughafen zu finden, wurden aber dann telefonisch navigiert. Die Kaution für das Auto wurde nach der Rückgabe auch sofort erstattet.

Cons: Die Firma akzeptiert für die Kaution nur eine Kreditkarte, die auf den Namen des Fahrers ausgestellt ist. Dies stand auch so auf dem Voucher. Was jedoch nicht ausdrücklich darauf stand, war, dass von der Karte noch weitere Kosten abgebucht werden und dass sie ausschließlich eine einzige Karte pro Automiete akzeptieren. Daher kamen dazu noch 100€ Kaution für Benzin, 100€ für Autobahnmaut und Restbetrag der Miete. Diese Kosten werden hoffentlic14 Tage nach der Rückgabe abgerechnet und erstattet.

Cons: We selected this rental vecause they were accepting debit cards. However, they refused to take my Revolut Metal Mastercard Debit because they say Revolut has no offices as a bank, which is against the policy I signed while booking. After trying to sell us extra driver + insurance, which we did not need, they accepted my other Mastercard card which is not a bank's issued card but just a bridge to the same Revolut they would not accept at the beginning. So we lost time and patience for nothing.

Cons: RecordGo was terrible. Agents were extremely rude. Different car provided. Car had scratches and the agent did not notate all of them. They wanted to charge me for damage, but fortunately I videoed the car before we rented and it showed the damage was preexisting.

Pros: Friendly staff.

Cons: Having to get a shuttle, even if it was simple.

Pros: Easy and effortless process as always

Pros: Upon pick up the attendant was super digent in making sure every ding, bump amd bruise was documented. He did however comment that the location in Lisbon could be quite a stickler for any scratches so wanted to make sure we were covered.

Cons: The car had quite a bit of body damage and the road noise from a broken window molding was annoying for a 800km road trip. The nav system audio was so quiet it was unusable on the trip.

Pros: Record-go is very professional and friendly will definitely use this again

Cons: N/A

Pros: Record go rent a car was amazing, easy and fast. All team very polite. Eduardo the guy who picked us up was 5 stars.

Pros: Right from the pick up driver to the person at the front Desk amazing service even after I had issues with my international credit card. He was patient waited for me to speak to the CC company and finally they resolved the issue

Cons: Unfortunately your CC gets charged with the deposit of 1500 and get refunded on return of the card. So the foreign conversion for bottle transactions high due to exchange differences

Pros: Good quality car - efficient agent -

Cons: NA

Pros: Good service

Pros: Agents were efficient and quickly processed all paperwork.

Cons: The car insurance from booking is not accepted. The rental car agency made me buy insurance for 200 euro

Cons: The insurance costing €200 for seven days is expensive to say the least. Other car hire companies were less than half that price. Won’t book again

Pros: The member of staff who dealt with us on collection , went out to check the car and I watched him from the window , I then went out and inspected it and took pictures and video.He then gave me the key and despite attempts to start the car it wouldn’t turn over I went back to the desk and told another member of the team the problem , he tried and then realised that we were trying to start the wrong car The initial member of staff had checked out the wrong car but given me the key to the right o

Pros: Easy to find, handy shuttle, good quality car

Cons: Security deposit was taken as a charge on my crdit card, not a hold. Still waiting for refund

Cons: Pick up at airport not correct location. Car collection not easy and extra deposits charged but not in paperwork Drop off not really clear as agent just took key and said all will be fine!?

Pros: The car got us from a-b

Cons: Hidden fees on collection. Unclear how much money they will take from my credit card after use. Bad communication on where to meet the shuttle bus at the airport - wasted 1 hour.

Pros: Apart from charging quite a bit for full insurance it was quite easy

Cons: Having to pay expensive insurance for 5 days

Pros: Fast and efficient service. Nice clean and new car

Cons: The instructions for meeting the shuttle we incorrect. The pickup point at faro was actually area 2, whereas on the info provided, it said outside point 1, 4 and 5

Pros: Quality of the car and the pick up and drop off, to and from the airport.

Cons: Very poor location of the hire office

Pros: Quick,good car

Pros: It could have been stated more clearly from the beginning how to add a 2nd driver at a later point in time

Cons: It should say that there is a required deposit/fee for road toll payments of 100€

Pros: Proximity of gare de lyon

Cons: Justificatif de domicile. Rigidité du personnel . Même dernier avis d imposition non accepté. Retour très difficile . 5 Ieme étage en sous sol très lugubres .

Pros: Very professional and easy, no pressure to buy their insurance products

Cons: At €1,100 the deposit is higher than I’ve previously paid for hiring a small car

Cons: i rented a fiar

Pros: Very Good. Value for money. Although car looked good was "old " at 43k. Not performing optimum re engine.

Cons: See above

Pros: They offered to take us back to the airport

Pros: Quick pick up and drop off and no hard sell

Pros: I really liked the car and the condition of it.

Cons: The guy at the counter during pick up was quite unfriendly and didn't make me feel welcome. Also they were quite inflexible about extending the car rental duration.

Pros: Beautiful car, excellent service. For a relatively new company they are off to a great start.

Pros: Fast and easy service

Pros: They tried to give good explanation.

Cons: We had a full coverage with Discovercar, wasn't enough according to recordgo. We had to pay for another insurance because the insurance we already had wouldn't cover for anything... Haven't received all my money back either. The car was dirty when we got it, it was an old car that was very difficult to drive in spain as there are many hills. We would lose speed too quickly trying to get up a hill on the highway.

Pros: - fast - no issues on pick-up/return - new car

Cons: Their office is a little hidden in Faro, Portugal, a sign nearby the main road would be useful. We had to ask other rental companies where Record was located, then it was easy to get there.

Pros: Very efficient

Cons: No water in the washers

Pros: Car was dirty inside when we collected it and the car park was dusty which got on our clothes and suitcases. The staff were friendly and helpful.

Pros: all was good!