Rent-a-Star at Faro Airport

Pros: Value and staff

Cons: Being off airport

Pros: New higher end European vehicles

Pros: Only GPS not reable 100% and very annoying sometimes

Cons: Cátia and Augusto excelent customer service. On phone. And in person.

Cons: They never mentioned on the rental agreement that you need to pay €20 wash fee for the car and it costs an additional €45 to drop the car back before 8pm

Pros: Really 1st class customer service and excellent vehicle

Cons: Was a bit unsure where to go on arrival at airport

Pros: Really good service, would use again

Cons: Really good service, would use again

Pros: pretty much everything

Cons: Was not aware we were supposed to ring to get picked up

Pros: Family managed business customer care was exceptional

Pros: Friendly, helpful staff. Efficient pick up and drop off process.

Pros: The cars aren't the only stars. The staff are wonderful too. Both Cátia and Augusto couldn't be more helpful at collection and drop off.

Pros: Great customer service

Cons: There were no instructions how to find them. The only way was to phone up this should in the instructions that you should just call them on arrival.

Cons: I completely don't like that there weren't unlimited kilometers. I think its completely useless

Pros: Excellent service by all members of the Rent a Star Team.. The car collection and especially the return were very smooth with no issues whatsoever. Highly recommended..

Pros: Great car at bargain price Friendly lady and easy transaction

Cons: Nothing great service

Pros: the shuttle service and the employees

Pros: Guaranteed vehicle (Mercedes A Class) spotless condition and shiny clean!

Cons: Nothing! Even extended our return by two hours due to flight delay. Incredible service!

Pros: Excellent service. Luis was very helpful.

Pros: I rented a fantastic Mercedes for the same price that other companies charged for a Fiat Panda or something similar. Staff was very helpful and friendly.

Cons: On the day we arrived at the airport the company was under-staffed and we weren't able to get a shuttle, so we had to Uber to the rental desk. Not horrible, but kind of a pain.

Pros: Very good service.

Pros: Nothing

Cons: Lots of hidden costs, irate staff member, no refund when we didn’t go ahead with service. Poor communication.

Pros: FANTASTICO!!!

Pros: Really nice modern car with lots of facilities

Cons: We couldn't find the person and had to call them up to find they were 10 mins drive away, this wasn't in the pickup descriptions. When returning the car we had to call the agent again as the compound gate was locked.

Pros: Very clean, very nice car. Any previous damage clearly and accurately noted on paperwork. This was our first time hiring a car abroad and they explained the process clearly. Very helpful.

Cons: A little late on picking us up from the airport.

Pros: Superb service

Pros: Great value and quality Mercedes cars. Staff were very friendly and helpful.

Cons: Pick up is not as described, staff do not meet you at the meeting point, you have to phone the central number a request pick up. This resulted in a 15 minute wait but transfer vehicle was immaculate and very comfortable. In comparison drop off was very quick.

Pros: Amazing

Cons: Had to clean the car inside and outside before return it.

Pros: Customer service was amazing

Cons: Nothing

Pros: Relaxed and efficient style

Cons: Pick up instructions said meet at Vodafone but had to call for collection. Phone number on voucher not Faro office and person didn't speak English.

Pros: They were the most helpful car hire company I have ever used!

Pros: Excellent rep at depot. She is very efficient

Pros: Friendly and efficient staff. Top of the range rental cars and at a reasonable price.

Cons: If I had to be really picky it would be not being at the airport although an excellent shuttle service was provided.

Pros: Cátia at the reception was very helpful né made me feel appreciated

Pros: Great service, good car, friendly and efficient overall.

Cons: Obviously an in airport pickup would be better but I appreciate it would drive up costs.

Cons: Nobody was waiting as stated, nobody answered telephone calls, stood about for about 40 minutes whilst trying to seek help in order to collect car.

Pros: The car provided was high class and new.

Cons: It was difficult finding the rental desk upon arriving at the airport

Pros: Provided 5 star service for a 5 star car but without having to pay a 5 star price.

Pros: The agents service at both locations.

Pros: Great handover

Cons: Very clean customer service brilliant

Pros: Very friendly and good to deal with. I had some bumper damage to now be recouped from extra insurance cover , but handled satisfactorily and reasonably.

Cons: Someone unfamiliar with Faro Airport might find the 1.5km off site nature of pick up be off-putting

Pros: 3rd time to use them! Great service overall

Cons: Minor - but the desk is a 6-7min ride from the airport - in a bus they provide however.

Pros: Good price, great customer service and car in excellent condition

Cons: The credit card block is quite high. Just a suggestion - The booking process did not request a flight number or provide clear direction on what to do if flight delayed - I emailed re delay and flight number to the reservas address on the website but it was not advised to the local Faro office

Pros: Outstanding service. The car was in excellent condition and super clean. The process was very straightforward and the office is 3 minutes from the airport. Will use this company again when I return

Pros: Freindly staff, upgrade my car, very clean car.

Cons: NA

Pros: The People. Teh car was awesome too.

Pros: Like the quality of the car. Overall the experience was good and it was worth it.

Cons: For 2 days of having the car they hold 1900 dollars.

Pros: The service. Good quality and economical vehicle

Cons: Easy to deal with.

Pros: everything

Cons: nothing

Pros: Michaela and Flavia were super nice and helpful

Pros: Hector upon picking us up and checking us in were very good. Also the woman who took us to the airport was also very good. Thank you and I'll use you next time when we come and also when we have friends going there. Aloha

Pros: Helpful staff, very detailed throughout entire process.

Cons: First pickup took over half hour, were told it was because we were first time customers so hopefully quicker next time.

Pros: polite and fast service

Cons: All good, maybe a bit difficult to find drop off using sat nav.

Pros: Ease of pick up/drop off and got the car or upgrade from the car I hired.

Cons: No one there at airport to greet but understood as there was staff shortage on the day.

Pros: High quality cars, reasonable price, lovely people and exceptional service

Cons: We had to wait a long time for a car when we picked up. This was because they had been so busy that day. They were really kind about it though and apologised and gave us an upgrade so this was not an issue at all. Would still highly recommend. Best car hire company we have ever used.

Pros: High quality and no problems

Cons: Nothing, they were impeccable

Pros: Good car

Cons: Pick up and getting the car out was slow.

Cons: The badge came off the car bonnet whilst driving down the motorway which was quite scary and they charged us £200 for it which is a disgrace.

Pros: Nice car, good value, friendly staff

Cons: A (little) bit of confusion over where to meet in the terminal. Bit of a queue at pick-up as only one member of staff was on duty but she was really friendly and helpfull

Pros: Efficient and upgraded the car to a larger car. The car was very good for room and sem to be very fuel efficient.

Cons: Nothing except just a bit of a hold up collecting us from the airport when we landed .

Pros: The car, the value for money and the speed of service once we were at the office picking the car up.

Cons: The rep was 20 mins late picking us up however that's because she was the only employee working on the day doing everything.

Pros: Great service

Cons: nothing - very impressed

Cons: Front tyres nearly worn out and vibrating at motorway speed. They charge extra to wash the car (also, remember that you can do it yourself for €1-2 at a supermarket key wash in 5 mins)

Pros: Overall fantastic service, easy to deal with and superb range of cars.

Pros: It was hasselfree. The lady and the persons working at rent-a-star were very professional. I was lucky to get an upgraded car for the same price including free cleaning and pick and drop to FARO airport.

Cons: I have No complaints.

Pros: You’re all a bunch of thieves

Cons: You’re all a bunch of thieves

Pros: Honestly, the best car rental experience ever…everything was perfect.

Cons: Asking for ten euro to clean the car when it returns, whats all that about

Pros: The lady was very user-friendly and trying to solve our issues.

Cons: It was difficult to find them to pick up the car but once it was fixed, everything went perfectly fine.

Pros: Very friendly service

Cons: Couldnt find them at airport had to phone so we were held up for while and then we got delayed getting the car as further queue ahead of us

Cons: Took an hour extra to pick us up! Then another hour for waiting in line before getting a car. Also to block an amount of 1950,- where most cc will allow you to max spend 1500,- is insane!

Pros: Nothing

Cons: Nothing

Pros: Friendly staff

Cons: Short staffed on pickup meant an hour wait for the car

Pros: Friendly staff on collection.

Cons: On return of the car, I was told the card machine didn't work so my nearly £2000 deposit couldn't be returned onto my card. I was told that I would get an email to confirm the return of the money and still nothing (this was over a week ago). The money still hasn't been returned and I'm now not able to get hold of anyone by phone or email.

Pros: I couldn't rent the car

Cons: I couldn't rent the car

Pros: We postponed the car as flight swopped had poor communication & charged us for the car we never got rebooted and Zero communication So went to SIXT & had a brilliant experience Not a great service

Cons: Not able to talk to anybody ?

Pros: Pick up was easy. Ladies were helpful and made it easy

Pros: great car

Cons: had to phone both ends

Pros: Nothing, they collected me at Faro Airport, and when we got to their office, the girl confirmed , she had not received booking confirmation, from Discovercars

Cons: They wished to charge me 150 per day for a car, for 13 days. Which would have been more than 2000euro for a short holiday

Pros: Nothing

Cons: Most amateurish/understaffed hire company by far I have dealt with in 20 years.

Cons: It was appalling service. Already filled a feedback form in and never had a reply! Says it all

Pros: Worst car rental company I have ever dealt with in over 40 years

Pros: Friendly helpful staff

Pros: friendly service

Cons: entrance

Pros: Beautiful cars. Airport shuttle. Lovely staff.

Cons: Had to wait whilst car filled up with petrol

Pros: Nothing, awful service from start to finish and now being ignored. It takes days before someone can simply reply to a basic email. Surly you are not that busy it taken3 days to reply to one email and if you are that busy maybe employ more people

Cons: Discovery cars awful from start to finish

Pros: The car was exceptional and so were the staff

Cons: We were a little confused picking up the car and the phone number given to us in an email was for a different city, but we got there in the end!

Pros: Nothing

Cons: Everything

Pros: speed and kindness of staff!