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Rent-a-Star at Faro Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Very friendly and good to deal with. I had some bumper damage to now be recouped from extra insurance cover , but handled satisfactorily and reasonably.
Cons: Someone unfamiliar with Faro Airport might find the 1.5km off site nature of pick up be off-putting
Pros: 3rd time to use them! Great service overall
Cons: Minor - but the desk is a 6-7min ride from the airport - in a bus they provide however.
Pros: Good price, great customer service and car in excellent condition
Cons: The credit card block is quite high. Just a suggestion - The booking process did not request a flight number or provide clear direction on what to do if flight delayed - I emailed re delay and flight number to the reservas address on the website but it was not advised to the local Faro office
Pros: Outstanding service. The car was in excellent condition and super clean. The process was very straightforward and the office is 3 minutes from the airport. Will use this company again when I return
Pros: Freindly staff, upgrade my car, very clean car.
Pros: The People. Teh car was awesome too.
Pros: Like the quality of the car. Overall the experience was good and it was worth it.
Cons: For 2 days of having the car they hold 1900 dollars.
Pros: The service. Good quality and economical vehicle
Cons: Easy to deal with.
Pros: Michaela and Flavia were super nice and helpful
Pros: Hector upon picking us up and checking us in were very good. Also the woman who took us to the airport was also very good. Thank you and I'll use you next time when we come and also when we have friends going there. Aloha
Pros: Helpful staff, very detailed throughout entire process.
Cons: First pickup took over half hour, were told it was because we were first time customers so hopefully quicker next time.
Pros: polite and fast service
Cons: All good, maybe a bit difficult to find drop off using sat nav.
Pros: Ease of pick up/drop off and got the car or upgrade from the car I hired.
Cons: No one there at airport to greet but understood as there was staff shortage on the day.
Pros: High quality cars, reasonable price, lovely people and exceptional service
Cons: We had to wait a long time for a car when we picked up. This was because they had been so busy that day. They were really kind about it though and apologised and gave us an upgrade so this was not an issue at all. Would still highly recommend. Best car hire company we have ever used.
Pros: High quality and no problems
Cons: Nothing, they were impeccable
Pros: Good car
Cons: Pick up and getting the car out was slow.
Cons: The badge came off the car bonnet whilst driving down the motorway which was quite scary and they charged us £200 for it which is a disgrace.
Pros: Nice car, good value, friendly staff
Cons: A (little) bit of confusion over where to meet in the terminal. Bit of a queue at pick-up as only one member of staff was on duty but she was really friendly and helpfull
Pros: Efficient and upgraded the car to a larger car. The car was very good for room and sem to be very fuel efficient.
Cons: Nothing except just a bit of a hold up collecting us from the airport when we landed .
Pros: The car, the value for money and the speed of service once we were at the office picking the car up.
Cons: The rep was 20 mins late picking us up however that's because she was the only employee working on the day doing everything.
Pros: Great service
Cons: nothing - very impressed
Cons: Front tyres nearly worn out and vibrating at motorway speed. They charge extra to wash the car (also, remember that you can do it yourself for €1-2 at a supermarket key wash in 5 mins)
Pros: Overall fantastic service, easy to deal with and superb range of cars.
Pros: It was hasselfree. The lady and the persons working at rent-a-star were very professional. I was lucky to get an upgraded car for the same price including free cleaning and pick and drop to FARO airport.
Cons: I have No complaints.
Pros: You’re all a bunch of thieves
Cons: You’re all a bunch of thieves
Pros: Honestly, the best car rental experience ever…everything was perfect.
Cons: Asking for ten euro to clean the car when it returns, whats all that about
Pros: The lady was very user-friendly and trying to solve our issues.
Cons: It was difficult to find them to pick up the car but once it was fixed, everything went perfectly fine.
Pros: Very friendly service
Cons: Couldnt find them at airport had to phone so we were held up for while and then we got delayed getting the car as further queue ahead of us
Cons: Took an hour extra to pick us up! Then another hour for waiting in line before getting a car. Also to block an amount of 1950,- where most cc will allow you to max spend 1500,- is insane!
Pros: Friendly staff
Cons: Short staffed on pickup meant an hour wait for the car
Pros: Friendly staff on collection.
Cons: On return of the car, I was told the card machine didn't work so my nearly £2000 deposit couldn't be returned onto my card. I was told that I would get an email to confirm the return of the money and still nothing (this was over a week ago). The money still hasn't been returned and I'm now not able to get hold of anyone by phone or email.
Pros: I couldn't rent the car
Cons: I couldn't rent the car
Pros: We postponed the car as flight swopped had poor communication & charged us for the car we never got rebooted and Zero communication So went to SIXT & had a brilliant experience Not a great service
Cons: Not able to talk to anybody ?
Pros: Pick up was easy. Ladies were helpful and made it easy
Pros: great car
Cons: had to phone both ends
Pros: Nothing, they collected me at Faro Airport, and when we got to their office, the girl confirmed , she had not received booking confirmation, from Discovercars
Cons: They wished to charge me 150 per day for a car, for 13 days. Which would have been more than 2000euro for a short holiday
Cons: Most amateurish/understaffed hire company by far I have dealt with in 20 years.
Cons: It was appalling service. Already filled a feedback form in and never had a reply! Says it all
Pros: Worst car rental company I have ever dealt with in over 40 years
Pros: Friendly helpful staff
Pros: friendly service
Pros: Beautiful cars. Airport shuttle. Lovely staff.
Cons: Had to wait whilst car filled up with petrol
Pros: Nothing, awful service from start to finish and now being ignored. It takes days before someone can simply reply to a basic email. Surly you are not that busy it taken3 days to reply to one email and if you are that busy maybe employ more people
Cons: Discovery cars awful from start to finish
Pros: The car was exceptional and so were the staff
Cons: We were a little confused picking up the car and the phone number given to us in an email was for a different city, but we got there in the end!
Pros: speed and kindness of staff!