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Cael at Faro Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Great & Fast
Pros: They just meet you at P4 parking area, process the paperwork and you are on your way.
Cons: They were suppose to meet me at 0930H on my return date. They didn't show up. I had to call 4 times. They finally answered the phone, and told me it was ok if I left the car with the keys in the visor. I did, but I took a picture of the odometer, and a video of the car with no damage.
Pros: Friendly agent
Cons: Took ages for the car to arrive on pick up. Also, instead of full to full, car had a about a third of a tank of fuel provided and therefore very difficult to return the same amount. I therefore ended up putting too much in and costing myself money. Unfair on the customer!
Pros: Staff were very friendly and helpful
Pros: Nice car at good price
Cons: Only one agent at the rental desk so took awhile to collect and return car
Pros: Excellent car and very helpful staff
Pros: Fast and efficient pick-up and drop-off, better than with the big name guys. Good clean newer vehicle, exactly the model advertised.
Pros: Prompt friendly service
Cons: easy and efficient
Pros: The transparency, efficiency, kindness, open communication, and fairness of Cael’s representatives made all the difference. Obrigada.
Pros: Good price, decent car.
Cons: Very slow check in. Had to wait over 30 minutes for an advisor to turn up.
Pros: new car and very quick service
Pros: Agent at Faro Airport was excellent - friendly, helpful and efficient. She provided her mobile number to ensure we could contact her directly in case of any problems (which fortunately there were none).
Pros: Great car, friendly staff
Cons: Hard to find. Turned out on Parking P4, but that was not easily found. Unfortunately the rates are more expensive than others when you book well ahead of time.
Pros: Time efficient and price
Pros: The ease of the whole service and of course the very friendly staff
Pros: Good service and good car
Pros: I really liked the new pick up and drop off process.
Pros: Paperless, and less waiting
Cons: The voucher and receipt had 2 different currencies, which creating overall cost confusion. A "delivery" charge was noted, not sure was this wasnt included, hidden charge
Pros: They answered all my questions and were fast and efficient
Cons: Nothing they were great
Pros: Great communication, easy to find, very personable service, overall great experience!
Pros: Good car as described, clean and pleasant experience would 100% use again