Cael at Faro Airport

Pros: Great service, quick checkin. Upsell was very good.

Cons: Pickup area is hard to find.

Pros: Very cheerful and clear

Pros: Very prompt when found, both collection and drop off

Cons: Location of pick up not obvious

Pros: Agent was efficient and professional when processing my paperwork.

Cons: My booking shows business hours as 6:30-19:59, but that's not true. The car needs to be picked up and returned at the exact appointment time, or no agent will be there, and no one will answer the phone (their worst problem). It's clearly stated that I'd be penalized for showing up late, but I didn't know that I could not return the car earlier. I went to return the car 1hr 45min before my return time, and after waiting 45 minutes in the parking lot, I left the keys in the sunvisor.

Pros: Lovely car. Easy pick up from P4. Easy drop off. No drama. No weird charges added but note we did jetwash and hoover car to return it clean (only cost €2 and took 5mins). Very easy process.

Cons: The car collection hut initially looks rammed but each company has a rep. Find yours and it's easy.

Pros: No waiting around, no pressurising to buy extra insurance.

Pros: Easy, quick and friendly.

Cons: N/A

Pros: Everything was so easy, fast and efficient. No stress, no hassle.

Pros: Great experience from start to finish

Pros: Friendly employees and a nice car for a good price.

Pros: Very friendly, could use Amex, straight forward, English speaking

Cons: Nothing

Pros: Great service at pick up and drop off. It was our first time and I’d definitely use Carl again.

Pros: Good and fair company. Our car - fiat panda - hybrid with low fuel consumption. Almost brand new (10K) and very clean. Nice little and funky car. Our experience was great and would use again.

Cons: The rental process could be a bit faster, but they have explained they are transitioning to a new system so we were patient. Also the rental desk was further from the airport and there was no building as such, just a desk outside.

Pros: Rental agent kept trying to add-on so much, such as additionally which I had already paid for. It was very annoying. Even though we ordered a Mercedes Benz type of car, we were given a low end Audi. I ordered a large car and we were given a medium sized car. It was very unsatisfactory experience.

Pros: Helpful staff, quick efficient service

Cons: Too long a wait to collect the car

Pros: Price

Cons: Helpful staff

Pros: Nothing

Cons: I got scammed they made me pay extra for insurance and it ended up costing over double of what it shouldve been

Pros: Prompt and efficient

Cons: Difficult to find agent in Carpark

Pros: Very helpful agent. Excellent new car

Pros: Good car, reasonable price, easy drop-off

Cons: Delayed pick-up - had to wait for Cael to arrive.

Pros: Overall service was excellent

Cons: Nothing

Pros: Friendly agents, fuss free.

Cons: A little more tricky to find as they are situated in a car park rather than the signposted Car Rental Center we went to first!

Pros: Very little

Cons: . Not only was it inconvenient picking up the car but we also had to be back to drop off at a specific time. Will never rent from them again

Pros: One of the few companies offering automatic vehicles.

Pros: Very helpful lady

Pros: Cael was really patient as our credit card had issues and we were there at the end of the day and had to spend an hour on the phone with our cc company. They charged 30 euros to take the car to Spain which was a lot less than some car rental companies. We had no problems dropping off in Lisbon and they didn't charge for small amount of dirt in the car. They didn't have hidden fees and we're professional. It was nice that the rental desk was in the parking lot outside the airport.

Cons: Car wasn't as fancy as some companies but was clean and worked well

Pros: need to be more specific on car pick-up at P4 parking area.

Pros: Everything went very smoothly and the car was as promised.

Cons: There was conflicting information about the pickup spot in the order confirmation

Pros: Everything was fine, no Problems quick handling

Cons: it was not so easy to call sombody when we want to return the car The numer was in Portugeese format so wie allways got the answer "the number is not possible to achieve. it took me longer time an a question to a guy from another car-company how to call the number on the paper from a Abroad Mobile Number

Pros: On time on arrival and departure.

Pros: Fast and friendly service on arrival, clear and easy instructions

Pros: Good car, no issues. Very easy.

Cons: The extra fee for out of hours drop off and pickup. I could not control the flight in, but was charged regardless.

Pros: Flexible value for money

Pros: No trying to sell additional coverages. Had come back at one point to ask about oil change and they went with us to service garage to have car checked

Cons: Car seats could have been cleaner, they were stained.

Pros: Staff very friendly and car in excellent condition

Pros: Drop off was quick and efficient

Cons: No agent at rental desk. She had to be called, and then we had to wait for her to arrive. It would have been better if we knew what to expect.

Pros: Easy to book, great value for money, helpful staff when collecting the car after hours and also when collecting accommodating all our needs. I would like to say an especial thank you to Gerson Silva of Klass Wagen who was very kind to ourselves and to our easterly disable 82 years old aunt. Best service I ever had dealing with car rental abroad.

Pros: I traveled in Algarve out of season and everything including rent a car and rouds were perfect. Thank you

Pros: Great & Fast

Pros: They just meet you at P4 parking area, process the paperwork and you are on your way.

Cons: They were suppose to meet me at 0930H on my return date. They didn't show up. I had to call 4 times. They finally answered the phone, and told me it was ok if I left the car with the keys in the visor. I did, but I took a picture of the odometer, and a video of the car with no damage.

Pros: Friendly agent

Cons: Took ages for the car to arrive on pick up. Also, instead of full to full, car had a about a third of a tank of fuel provided and therefore very difficult to return the same amount. I therefore ended up putting too much in and costing myself money. Unfair on the customer!

Pros: Staff were very friendly and helpful

Cons: Nothing

Pros: Nice car at good price

Cons: Only one agent at the rental desk so took awhile to collect and return car

Pros: Excellent car and very helpful staff

Cons: Nothing

Pros: Fast and efficient pick-up and drop-off, better than with the big name guys. Good clean newer vehicle, exactly the model advertised.

Pros: Prompt friendly service

Pros: easy

Cons: easy and efficient

Pros: The transparency, efficiency, kindness, open communication, and fairness of Cael’s representatives made all the difference. Obrigada.

Cons: Nothing:)

Pros: Good price, decent car.

Cons: Very slow check in. Had to wait over 30 minutes for an advisor to turn up.

Pros: new car and very quick service

Pros: Agent at Faro Airport was excellent - friendly, helpful and efficient. She provided her mobile number to ensure we could contact her directly in case of any problems (which fortunately there were none).

Cons: Nothing.

Pros: Great car, friendly staff

Cons: Hard to find. Turned out on Parking P4, but that was not easily found. Unfortunately the rates are more expensive than others when you book well ahead of time.

Pros: Time efficient and price

Cons: nada

Pros: The ease of the whole service and of course the very friendly staff

Cons: Nothing

Pros: Good service and good car

Cons: Nothing

Pros: I really liked the new pick up and drop off process.

Pros: Paperless, and less waiting

Cons: The voucher and receipt had 2 different currencies, which creating overall cost confusion. A "delivery" charge was noted, not sure was this wasnt included, hidden charge

Pros: They answered all my questions and were fast and efficient

Cons: Nothing they were great

Pros: Great communication, easy to find, very personable service, overall great experience!

Pros: Good car as described, clean and pleasant experience would 100% use again