SIXT at Faro Airport

Cons: No windshield wiper fluid in the volvo inpicked up

Pros: Nothing

Cons: Systems were down, unable to charge our card. They wouldn’t help or offer an option

Pros: Everything as expected

Cons: Extended rental by a day - tried to do so by chat - this was a mistake. Phone worked

Pros: Efficient, no queue, clean new car

Pros: Our agent at pick-up was excellent.

Pros: Nothing

Cons: At no point when I made the booking through discover cars and when collecting from SIXT was I informed there would be a further charge of £75 if I had known this from the beginning I wouldn’t have booked a hire car and certainly would not have used this company. I will be taking the matter further as this is misleading customers. When you make a booking an take out extra insurance you expect that’s to be the final fee not have a further amount added on at a later date

Pros: digital contract, new cars, quite helpful staff

Cons: Despite having only 3 people in front of me, it took more than 40 minutes to be served one of 3 agents working. their diamond and priority system does not help to customers who keep waiting long enough already.

Pros: helpful

Cons: sales pitch to upgrade

Pros: good cars, friendly professional service

Pros: Easy to find

Cons: just the dispute over fuel charge.

Pros: Nothing

Cons: Took forever both on pickup and return. Aggressive selling, leading me to double purchase insurance costing me €200.

Pros: Good service. Explained the policies and offered alternatives.

Cons: The sale of the full insurance was perhaps a bit confusing as additional insurance had been taken from Discovery Cars.

Pros: Return was easy due to purchasing the sixt premium insurance. Did not need to do any checks etc as any damage was included, not that we had any damage.

Cons: Waited for car pickup. Line of people waiting. Unsell of sixt insurance on to of discover cars premium insurance. Discover cars need to sort this unsell insurance with sixt. Dont leave it to the customers to sort out as sixt make you feel like you are not covered.

Cons: I wasnt told about the cost of the second driver at the check in. I simply supplied 2 licenses and was then charged at the end when I handed the car back. It should have been disclosed at the start of the term - it was around 13.5 euros a day. which is more than I would expect.

Pros: They lost the keys upon pickup

Pros: Friendly and clear information

Pros: Everything went good, but be mindful that there are two sixt facilities in airport area, one near the terminal (the one you want to go) and in the industrial zone near the airport. It's easy to mistake them on the Google maps (we went there from city centre)

Pros: Quick efficient service

Cons: Nothing. Everything was explained

Pros: All went well except sped of pick up

Cons: Pick up far too slow

Pros: The car was oké.

Cons: “The man at Sixt tried to push all kinds of extra insurance on me, even though I told him I already had insurance through DiscoveryCars. He said that DiscoveryCars doesn’t cover anything and that they make it really difficult when it comes to covering damages. The contract was presented in Portuguese. He also told me I could return the car with an empty tank without any extra charges, but in the end, I returned it with a full tank and they still charged me €82. I didn’t get the impression that t

Pros: Location

Cons: Drop off gate to be more clearly identified as beside valeting gate.

Cons: Price was much higher than same dates last year. I understand it was Easter holiday. I'm a pensioner. I needed to visit family in Portugal, just cos it's holidays doesn't mean the price should be so much higher. I even dropped to a lower level to keep price down . Sorry but I'm unhappy about the Company money grabbing.

Cons: Drop off experience.

Pros: Car was ok.

Cons: Cheating with extra insurances. Car rental cost 260,50€, but Sixt charged extra 389,20€ (includind 17€ toll service, but rest was for "super insurance": Super top cover 201,19€ / Interior Protection 26,73€ / Tire & Glass 71,50€. I will never use services of Sixt again!

Pros: helpful and friendly staff. Exellent car provided.

Cons: a shorter wait to see the agent would have been nice.

Pros: Return the car was really easy.

Cons: The transparency of insurance. Looks like a cash cow.

Pros: Luis and Bruno were very helpful and friendly, clean car, fast pick up and return

Cons: -

Pros: Very friendly staff in Portimao and Tiago in Faro was the best! Very kind and explained everything.

Pros: Clear and no hidden fees

Cons: They tried to sell me a more expensive vehicle

Pros: Price, quality & service

Pros: Quick and efficient pick up and drop off

Cons: My experience was extremely disappointing. Despite arriving the day after my scheduled pick-up due to a flight delay, I was reassured by Sixt staff that my car was available, and I would only need to pay a deposit of €617.70, which would be fully refunded. However, upon returning the car, a rental fee was wrongfully deducted, despite having prepaid through DiscoverCars. This was inconsistent with the staff's assurances during pick-up. And the staff was unable to provide any help.

Cons: Baby car seat. At 90 eur per rental it would have been nice for it to come with an isofix. Safer and easier to use ...

Pros: Just outside arrivals

Cons: Agent tried to convince me to pre pay fuel adding c.€120 to security deposit, I questioned and he said much better value for me, I refused as always go rent full, return full, why are agents always trying to convince you to take optionals you don’t want🙄

Pros: Efficient collection process.

Cons: Drop off procedure not made clear and collection point was not that clearly sign posted.

Pros: Everything about Sixt was fine

Pros: It was fast

Cons: Sales guy at pickup was very sleepy.

Pros: Easy to find Sixt, Rental Agent very effcient, Car very nice - Very Happy

Pros: Helpful, friendly, efficient.

Cons: Nothing!

Pros: Great thanks for excellent support from Matheus from Sixt Lisbone downtown office.

Pros: Desk was close to airport and car was a Qashqai as requested.

Cons: When we asked the representative if the car had built in satnav he said it did. When we got the car it didn't have it. We were then offered satnav as an extra cost option. Also charged for a toll collecting device and then on return they could not tell me how much in tolls i would be paying.

Pros: Nothing.

Cons: Terrible manager. No customer service. No regard for their clients. Provide unsafe car seats for babies. Goes to show how much they care.

Cons: see above! We were told about the fuel verbally, but now they deny this.

Pros: Quick and efficient

Cons: Nothing

Pros: Attendant was very courteous and friendly.

Cons: Car was not in good condition - many dents and scratches - but very much appreciated the attendant going over with me in detail.

Cons: Arrogant bordering on rude staff. Rep didn’t even know where reported damage was, pointing out area where there was none. Lack of full paperwork on-site causing above as full paperwork showed correct area. Also no printed proof at drop off that there was no damage until I said I wasn’t leaving without some. Made the whole rental stressful as I have been charged for fictitious damage 3 weeks later on another car rental with “ paperless” system

Pros: good car nice people

Cons: car was not ready at pickup, needed to wait 30 min beforenitnwaa ready

Pros: Very efficient service, easy to find, prompt service.

Pros: Loucina, manager at Sixt Faro Airport, is the best manager I have ever seen. The service was extremely well. I was very impressed and definitely will comeback soon

Pros: Professional service

Cons: nothing

Pros: The gentleman was very helpful and answered all queries thoroughly and with a smile

Cons: There was quite a long wait initially to get seen as there were so many bookings.

Pros: Easy to get to pick up point from airport terminal. Easy drop off destination and quick. Value for money. Clean car, nice modern model, not just a basic model. Friendly and welcoming staff.

Cons: I didn’t get the car that I booked (or one of the equivalent cars on the list). The car that I got was good but not what I had had in mind when I booked.

Pros: Excellent to be able to see car quickly checked on return - more reassuring than ‘drop and go’

Cons: Bruno was excellent on return of car

Pros: Efficient once I got served

Cons: There was a long waiting period (c. 1 hour) seemingly due to a high volume of customers

Pros: Staff very efficient and friendly.

Pros: Really quick collection and return. On airport. Helpful staff.

Pros: Efficient. Offered choice of cars within grouping.

Cons: N/A

Pros: Not a single thing. I got a totally substandard rental and now I am being ripped off by them.

Cons: Not a single thing!

Pros: It's the first time I have rented through Sixt and my experience with them has been an absolute disgrace. From pick up to drop off. Even thought I raised a dispute with them they proceeded in taking money from my account without adressing my concerns . I have reported them to the credit card fraud company for illegally taking money out of my account. They still have not replied to my concerns. What a disgrace. This is very upsetting and not a good reflection on Discover Cars.

Cons: As above, what a disappointment

Pros: Easy check-in, faster check-out. Fantastic service!

Pros: Easy to rent and return the car. Excellent service

Pros: Drop off was fast and without problems

Cons: We booked a car with baby seat and no one was able to help us install it into the car, this is not the service with expected with the price we paid… in addition the state of this baby seat was very miserable (crumbs and chocolate).

Pros: Received email from sixt that they had cancelled my reservation. Did not issued refund.

Pros: Great car, easy to reserve and overall seamless experience

Cons: Wait time for my car pick up was quite long - car was ready but had to wait in line (appreciated getting a ticket number versus standing in line) for quite a while.

Pros: Agent was very friendly and explained all the options/charges thoroughly.

Cons: Window in terminal was closed. Took a long time to get through paperwork. Insurance was as expensive as the rental fee.

Pros: Car was ok. Nice staff.

Cons: Car was not clean and in average condition. Overall time spent collecting and dropping off was excessive.

Pros: Fast, reliable and great cost

Cons: nothing

Pros: clean car and in good condition

Cons: Sixt told me that the full insurance i have taken while booking with discover does not cover collision cover. I have ended up taking extra insurance to cover that, which extra €180. There is no clarity provided while taking insurance, this is absolutely cheating.

Pros: As above

Cons: Altho’ protection cover declined was added to my contract but not noticed till return of car despite this the agent I spoke to refunded this extra unwanted charge I am impressed

Pros: Helpful and friendly, efficient staff

Cons: Nothing

Pros: Very friendly staff and petrol gifted was a nice touch.

Cons: A bit of a wait to collect the car

Pros: Perfect car, size of the car as booked; well equipped.

Cons: waiting at the pick up, almost 30 min just waiting for being served.

Pros: Drop off was easy and they wrote down my concern about the gas tank price

Cons: Pickup lied to about which gas option was less expensive and pushing on additional insurance

Pros: Great, friendly and efficient service

Cons: All was good

Pros: See above comments

Pros: The rep that processed our vehicle was very efficient and understanding. But, I'm still to discover why the car we 'reserved' wasn't available, or even a good option for that area.

Cons: The jury is still out on this decision.

Pros: Customer service

Cons: Was ok, car wasn’t clean. Carpet under driver’s foot lose, dirty and hazardous

Pros: Staff was professional and efficient

Cons: Everything was great

Pros: Very helpful, we had a problem ( of our own making) they were very patient and helpful.

Cons: Nothing to dislike.

Cons: Manager at the pick up was awful, he included lots of extra services even with no informing or asking, just saying that we are so lucky that now they include fuel charge for the full tank at the check in because this is a present to their clients (what??). He was just trying to cheat us. When he charged the full amount from my card he gave me paper to sign, and I saw there are services like road call service, full tank of fuel etc which made my check twice higher vs what I booked

Cons: Dealing with customers in a dishonest and underhanded manner. Hiding this with slick and friendly talk.

Pros: Not much. Will not use again and will also make sure to use in travel YouTube vids to avoid certain companies and scamming tactics. Just charge what you say you’re going to charge. Why is that not ok? Why try and scam people ?

Cons: Hidden costs, trying to scam me into purchasing ‘full cover’ on top of the full cover. My bill at purchase online came to £261. The SIXT agent by attempted to charge me £990. Then gave me some bogus ‘they’ll fill the tank for me’ offer pointing out how good it was of them to do so, not underlining the fact, they charge for a full, even though I returned it with a 3/4 tank left, and then having the cheek to charge me €80 for the quarter tank. Disgraceful behaviour.

Pros: Easy to book car with English speaking staff

Cons: When I went to the wrong place to return the car I was met by a not so friendly female member of staff telling me that I’m in the wrong place , she make me feel like a naughty school boy. One other negative is to add an additional driver was the same price for the car.

Pros: They were friendly at pick up, but not at drop off after they found out we hadn't purchased insurance from Sixt because we had "full coverage" through DiscoverCars.

Cons: At return when they found out we only had insurance through DiscoverCars and not Sixt, they got a flash lite and looked under the car, washed the windshield to look for chips. We lost our $300 sec deposit because they found a tiny chip in windshield and scratches under bumper. We have yet to be reimbursed since we had "full coverage" insurance through DiscoverCars.

Pros: Eigenlijk niets als je plotseling 500 euro moet betalen

Cons: de 500 euro die wij meer hebben moeten betalen dan die wij bij Discover Cars hadden afgesproken

Pros: Very friendly and supportive staff. Quick & efficient admin, pickup and drop off

Cons: N/A

Pros: Changes easily accomodated

Cons: No one to check in on return

Pros: excellent

Cons: nothing

Cons: 1> The staff manipulated me into pre-paid fuel scheme, tell me we will calculate based on market price on remaining fuel 2> Added unwanted extras (wiper and tire protection) 3> Added extra waver my giving wrong information 4> gave a car which had a faulty gear box 5> Car broke down on highway, risking lives and also wasting a full day

Pros: Friendly, fast

Cons: I dont like that the price in the end is always so much higher than the first price that is given

Pros: Good service

Cons: High enough price

Pros: Ease of access to the airport, quick and efficient

Cons: Added Fuel tank coverage without asking. It was removed at the start of the cover but I had to point it out to them. Wanted to charge €75 but only used €26 for the week

Cons: Car had lots of damage. I was expecting a better condition car.

Cons: It looked like all the car hire offices. People waiting and waiting. Inefficient bureaucracy. Why fill in my name and address with pen and paper when I ordered online? I didn't get the car I ordered. English not good. Why can't I pick up the car myself? Waiting ...

Pros: dishonest service and staff

Cons: This rental agent not only overcharges you anytime they can (scratch on a door handle 350€ !) they also tried to charge you 7 days after you deliver the car saying that were damages on the front panel (which they inspect). after my total refusal of any damage they reduce 70% of those charges which I didnt accept because it was a lie. Finally they charge my credit card ignoring everything. Total dishonest company and staff

Pros: Not a thing

Cons: We had no service what so ever

Pros: Poor staff

Cons: Poor swrvice

Pros: I’ve had a terrible customer experience bringing back the van we rented. They informed us a luggage cover was missing. Which was true. The issue was that it was never there at the first place. Since it was a big 9 seater van, we never considered it had to be there before we signed off on our rental agreement. We just put our luggage in and drove off. Returning the van this became a big stink. Most likely the persons working there are just doing there jobs, but it felt like a scam….

Cons: Faro staff definitely are not as friendly and professional as other stations

Pros: Staff friendliness

Cons: Time to process contract and pick up car

Pros: convenient location at the airport

Cons: High pressure by desk rep to upgrade car and add features not needed.

Pros: The agent saw that we are visiting country for 3 days. As well, agent asked to which city are we traveling (it been 40miles from car rent place). And charged us for a full tank of fuel. We hardly used 1/4 of it. Once we asked for refund or discount no one even listen for us

Pros: Really simple and straightforward. I needed to contact their customer service during my rental and they responded very quickly to resolve the query.

Cons: Nothing negative to say. They were excellent.

Pros: not much

Cons: they are still withholding money over a week after car returned in perfect condition and invoice paid.

Pros: Top quality in every sense. The office, the staff, the car. All top quality. I had a very poor experience with another car hire firm, so sixt were a dream

Cons: nothing

Pros: nothing

Cons: They wanted to take as much money as possible. I don't believe them. Your maximum insurance is not worth anything.

Pros: Clean car in good condition

Cons: Over an hours wait to get a car despite pre booking

Pros: The quality and condition of the car, dropping off the car was really easy and without problems, the woman who took it from us was friendly and nice. Also they helped us in Porto to print our fly tickets and we could go to the airport by the SIXT transport, which leaves every 10-15 minutes. Good services!

Cons: In Faro we were surprised by the man who I spoke to in the office, he wanted to give us more services that we ordered before (bigger car, another insurance, etc etc), even though I repeated that we don't need it. It made really bad impression on me and it made me think that I will broke the car somewhere and will have to pay for every little scratch that somebody will did on that car...

Cons: They took extras that had not been discussed ie tolls, excess, they rejected my prepaid excess cover.

Pros: Ticket system when collecting from Faro very good. Lots of staff. Friendly and none of this waiver insurance business in the press at the moment. Drop-off quick and no quibbles.

Cons: Didn't get the car we ordered. Good substitute, but it was a compromise.

Pros: Good quality car

Cons: Time taken collecting and returning car. Seriously understaffed on busy pick up and drop off days.

Pros: Convenient and fast drop off. Good location

Cons: Took a long time and many steps to pick up car.