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Reliant Car Rental at Orlando Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: Was charged an additional $400 for the car rental claiming it was due to Discover Cars not charging tax as well as claiming they did not take our insurance and charged an additional $30/day. Then they placed a live tracker in the vehicle without letting us know they were tracking us. Two women being tracked, without notification, until our phones picked up that someone was actively tracking us.
Pros: Nothing, it was a disaster as soon as I arrived at the counter. I got scammed and had to pay doubled because they would not accept my credit cars insurance. Something that I have neve had problems before in all of my years renting vehicles, and I travel a lot due to work.
Cons: It is a scam. They rip you of with "company policy". once you are there you are basically at their mercy. they drive you off the airport so if you don't like it you have tp catch a cab back. If you don have time to do that, they you will have to pay. they know what they are doing. Oh, and the manager is never accessible. Shady busines.. do not recommend by any means.
Pros: return to airport shuttle
Cons: time it takes to complete paperwork
Pros: They charged me additional fees, it was not the car that I reserved, and they attempted to say that the window was chipped to try to scam more money from me. I can't believe that they are still in business and I am reporting them to the Florida AG's office. I can't believe you are connected with them.
Cons: My entire ordeal was a bait and switch.
Pros: Good price and very easy picking up and dropping off
Cons: No dislikes
Pros: Quick transition from paperwork to receiving the car
Cons: Having to pay for a new contract They blamed discover cars for allowing me to book a domestic contact which is canceled because we didn't have domestic drivers licences. I can't understand how discover cars allowed this to happen when booking car in the first place
Pros: Very professional, and all of the details were explained well.
Cons: all of it
Cons: The car had the wrong size tyres fitted to it
Cons: We had a major issue with the reliant representative, he charged us an extra $1050 after we claimed an issue on our insurance. Refused to let us leave the a as rea until we paid it. Made miss our flight home.
Cons: Xtra charges
Cons: Didn't like there deceptive measure of using a 3rd party company (Discover)to lure you to their company. My price went from $133 to almost $300.00. When I tried to turn the car in a day earlier because they wouldn't accommodate me getting back to the airport from their off airport location due to my family and I having a 5-AM flight and they not opening till 6-AM though their website says they open at 4-AM.
Cons: Read the fine print They only accept very few insurance companies, so you are required to buy their car insurance, added cost. Also whoever makes the reservation has to the the driver or again they charge more money. Rate quotes does NOT include tax and other misc charges.
Cons: We were bullied into spending twice the amount we were quoted and then they tried to give us a smaller car than we paid for. The car we ended up with was awful. It had 60k plus miles in it, dash lights were on and it shook while driven on the freeway.
Pros: The guy at the front desk was friendly. Probably because he knew he was getting an extra $500 out of me.
Cons: The price that I was given did not match the price I ended up paying. Absolutely ridiculous.
Pros: Good experience, will recommend it to everyone.
Pros: I don’t like
Cons: Reliant is no good rent car
Cons: Poor Manager customer service Charge us 500.00 for a very small chip on windshield
Cons: Reliant requires you to pay for addition insurance if you do not have the 4 on their list....even if you have full coverage and show your declarations page. A $127.00 car rental online turned into $354 at the desk
Pros: Nothing. NEVER WILL RECOMMEND THIS COMPANY. THE WORST EVER. PLEASE REMOVE THEM FROM YOUR BUSINESS.
Cons: Bait & switch. A true rip-off. Overcharged for tolls, added insurance costs. No one else was in the lobby, but yet over an hour wait time to get car and to return car. The agent insisted on uncharging us, quoting terms not listed on the contract.
Cons: price we book on the website was for $228 and at the end we end up paying 613.28 which was an extremely over price. took advantage of us.
Pros: Nothing, I was taken advantage of.
Cons: Everything. I was completely taken advantage of! My 314.00 rental turned into $420 with random fees then to $810.00 because I didn't have one of the 4 insurances on their list when I have full coverage on my insurance. Not to mention we where stuck there if I didn't pay for the car because we were outside the airport in the middle of nowhere.also had to pay them another $50 for a 5 minute shuttle ride back to the airport to catch my plane because it was before they opened. Will never rent here
Pros: They met us early to return the car so that we could make the airport in time. For a $30 fee of course.
Cons: See above
Pros: They suggested a "bigger vehicle" for the same price as the one we originally chose.
Cons: EZPASS/Sunpass and insurance confusion. Also wasn't clear as to where the 786 usd charge came from.
Cons: Lied to...Ripped off
Pros: Car rental place truck 45 minutes to pick us up from the airport.
Pros: Efficient especially on drop off
Cons: Charging me for insurance when I have full coverage on my personal auto insurance. Will never rent from discover card again. Also they used an air tag tabs my iPhone notified me that I was being tracked and made me scared that someone attached it to my car for malicious reasons, since they did not mention it when I picked up the car
Cons: Besides scamming me on the third party insurance, the car was sort of junky, like missing last "a" in "Sonata" and accelerated sort of weird. Plus I was promised a Honda, but got a Hyundai
Pros: The insurance requirement amount should be from the start
Pros: Very friendly, patient, and good people. Picked us up at the airport helped us put our luggage in the van. Vehicle was very clean, played relaxing music and a great responsible driver. Ease of picking
Pros: Really nice staff
Pros: Rented the car I choose online
Cons: It’s hidden fees
Cons: When I booked the car on discovercars, the total is $427.31, the pay at pick up is $397.50 because I already paid $29.81 but when we finally arrived to Reliant car rental office, the agent told us we need to pay more than $900.I’m a chase sapphire reserve card holder and my card provide primary insurance which I always use when I rent a car but he didn’t allow me to use the insurance my card provide instead he forced me to purchase an expensive insurance they provide. This is a scam!!! Stay away
Cons: They try to get more money out of you by ridiculous policies.
Pros: They were awful. Didn’t pick me up and didn’t answer calls upon arrival. Then they told me our agreement expired and they cancelled it! Which is shady because then they conveniently had an upgraded car, only to charge me more.
Cons: Non responsive and shady. Will never use and will be sure to tell everyone I know NOT to use them, nor Discover since this is your partner.
Pros: I never received the car we rented. Car was not available upon pick up. Waiting for refund of funds.
Cons: Never received car.
Pros: $1000 deposit was ridiculous
Cons: Quick and easy to drop car back,
Cons: They are very deceptive and not a good representation of Discover Cars. Felt uneasy about the entire process. Definitely more money in the end then I thought I would be spending
Pros: Car was nice and clean
Cons: Waited for two hours at airport no shuttle came to pick us up .
Cons: Because when I went to drop off the car because I had to drop it off an hour early they charged me $20. The gentleman wanted it in cash and I told him no and put it on my credit card. I also didn’t appreciate being charged $45 a day for car insurance that I already pay for just because it was not State Farm or Allstate. I will be looking elsewhere next time I need to rent a car. This is my first time and it will be my last time with this company.
Pros: They tried to be as helpful as possible but with no reservation in their system there was nothing they could do for me.
Pros: Never have a problem renting a car from national car companies. Had this happen before with another offsite rental company. All your insurance is not adequately.
Cons: Where do I start?
Pros: Poor service let them down on collection
Cons: No collection considering they know the flight number it’s no excuse
Pros: Luis, the person working the office desk, was very apologetic and worked to hard to help remedy the poor service up front.
Cons: No shuttle running, no one answering phone calls. It was not communicated that I dropped the car off upon return - I received a call from the office when I was back at the airport, and I named who received the car and who shuttled me to the airport.
Pros: This was absolutely the worst car rental experience I have ever experienced. No one ever returned a phone call when I called to be picked up, no transportation ever showed up to take me to get my car after calling repeatedly.
Cons: They provided no service at all. I called from Raleigh North Carolina to confirm my reservation several times. When I arrived in Orlando no one ever showed up to pick me up to take me to my car.
Pros: I wasn't picked up at MCO
Pros: Was an 37 minutes late because my flight was delayed and my rental car was given away with no reimbursement of my deposit. Agent could not put me in a different car even after I offered to pay for another car.
Cons: Agents at the bare minimum can communicate effectively with customers. Totally clueless when asked questions.
Pros: The rental was cheap, so I can't ding that.
Cons: The car booster seat did not fit my daughter, nor did the other car seat. It was too tight.
Pros: Luis was very nice and tried to figure out a way to get us a car
Cons: Airport shuttle was terrible. No one there and three number to call. No answer. Voicemail left but no recall. We finally get an Uber by ourself.
Cons: la peor experiencia que he tenido con un rent a car
Cons: They never returned our deposit and stopped answering our texts and phone calls
Pros: Nothing. They never showed with the shuttle and I had to get another car in the airport
Pros: Horrible horrible horrible!! I was promised that the shuttle would be available and that they would stay late for the $40 fee to accommodate us none of that happened as promised
Pros: Nice and welcoming perdon
Cons: They did not appear at drop off. Thanks to another rental we reached the airport
Pros: I didn't like it because of being sent out in and expired car
Pros: Being able to have a shuttle from airport to vehicle.
Cons: We were supposed to be charged around 250 and ended up being charged almost 505. I would like 150 returned as that is what we were said would be taken off when I asked about the charges. We were told it was for insurance so I didn't ask any other questions as we were told it would be returned. It has not and now we were charged 14.76? We returned the vehicle as we received it with just over 1/2 tank of gas. We also brought our own navigation because they were going to charge.
Pros: The agent was nice in the car looked fine.
Cons: They gave me the wrong price on my email told me that was my total when I got there he wanted to add on a $120 more for insurance that was not in the agreement!! I left and got a car somewhere else for a lot cheaper same day!
Pros: The car was great on gas.
Cons: Reliant they said I'd be paying 76 dollars when I got there and charged 191 plus tolls. They will beat you. They told me to look at the fine print. I did and the price was unjustified. I just didn't have time to not have a car due to my itinerary. I'll never rent from them again! Then dropping off no one was in the office and we almost missed our plane.
Pros: The car itself was brand new.
Cons: The bait and switch pricing. The long wait at the airport to be picked up. We were supposed to get a rav4 or similar we got a Kia minivan.
Cons: 1. Miscellaneous fees are charged on top of listed rental price, total charge is more than double of the rental price 2. Mandated insurance coverage 3. Customer service is not reachable
Pros: I landed and call them in 5 min she came to pick up. Easy check in serviced and tada I had my nice clean car in 5min.
Cons: Nothing everything was good.
Pros: No regular shuttle. Showed up at Reliant to return car, no one was there. It wasn’t even open. No one to take us to the airport and no one to do final check with the car. It was very unprofessional. Called many many many times and no one picked up or answer.
Cons: Never rent from this car. It’s a scam. I booked it through discovercars and was told that I only need to pay about $180 …I ended up being charged almost $500!!!! Reliant refused to give us the car unless we buy insurance!!! We absolutely do not need insurance but they refused to give the car to us. This company is in a parking lot in the middle of no where. Renting at a different company is not even an option. Felt like I was ‘forced’ to buy insurance in order to get my car.
Cons: representative told me would accept insurance prior to arrival, fraud, bait and switch, don't answer phone , lied about insurance, overcharged $243. Company is a fraud. management did nothing to resolve.
Pros: Nothing! They need to be more upfront about hidden costs. Especially when you call and ask if there is anything out of the ordinary you should know.
Cons: They are scammers. I will never recommend. They also charged us $25 per toll! What????? Scammers!
Pros: Todo en orden
Pros: Nothing . They scam you from the second you walk into the door and hit you with fees and surcharges that NO other car company charged in FL. I have rented many many times in Orlando. Never been so mortified by a company like that ever.
Cons: Fees and surcharges that mount to double what you expected to pay when you rented from discover cars.
Cons: Decieving tactics in making people pay more after the price was quoted and pay at the counter price specified in the contract
Pros: The car was clean
Cons: A 5:30 ride to the airport wasn't provided as requested, promised and confirmed, the arrival of staff in the morning wasn't until 6:20AM and I almost missed my flight. The communication when it impacted their lives was excellent regarding pickup, but they never returned a call or text when I tried to reach them.
Pros: They have a lot of hidden fees, bo transparency, bad customer service. I was on my own on this situation with Reliant and with your DM customer support also. Worst experience ever renting a car.
Cons: They don’t do fair business.
Cons: Lots of hidden/fine print that cost 3X the price than original quoted.
Pros: The second car was great!
Cons: The first car we got had an engine light and leaked antifreeze. They didn't have another car until the next day. We lost a day of vacation due to waiting for a reliable car and had to stay close for the exchange.
Cons: Car sounded like it was going to blow up. Windshield wipers needed replacement, no windshield wiper fluid. Shuttle from airport took 45 minutes to get us, nobody was there when we went to return our car and get shuttled back to the airport. Our flight got changed and we called the day before to confirm being early and a woman said she would change it in the system. We called several times and left several voicemails. We waited for an hour. Felt very unprofessional.
Cons: Wouldn't let me rent without paying $150 for insurance i didn't need. Car check engine light came on during my rental
Pros: I really recommend them
Pros: They picked us up and took us back to the airport when we needed it and were very professional.
Cons: We were not told they were off the airport and so we searched for them in the airport for a long time before calling.
Pros: The receptionist gal was amazing help. She knows what she is doing. The owner is not so trust worthy.
Cons: Upon return we pointed out a dent we hadn't noticed upon picking up the car, The amazing receptionist said, "oh it was there before I can see it on the video I took". The owner of the place then asked if we wanted to report it on OUR insurance. We didn't do anything, it wasn't our fault it was clearly there upon pick up. The poor receptionist girl had to deal with a boss who was trying to scam us for something we didn't do.
Pros: See the above: This is a scam. I am a firefighter that was there for a convention and they pulled a bait and switch 100%. I would file a criminal report if I could.
Cons: This is a scam. I am a firefighter that was there for a convention and they pulled a bait and switch 100%. I would file a criminal report if I could.
Pros: The people were very friendly!
Cons: It took a long time to get picked up, so overall from arrival at the shuttle pickup location to when i was driving off the lot was probably an hour and a half. They didn't check the car when I dropped it off. Also
Cons: The windshield was so dirty, it was hard to see through. I had to put air in the one tire, and the service engine light was on when I picked it up.
Cons: They totally ripped me off on car insurance. I had my own that covered the car and was still charged $300 extra. Total scam. And the deposit hold still froze my credit card because they didnt release it.
Pros: The price until they added the insurance.
Cons: Being forced to buy insurance at the counter.
Cons: The price we were quoted in the email when we booked was $184 and the bill when we picked up the car was $484.
Pros: The staff member was very nice and understanding
Cons: I reserved an 8 seated van and only got a 7 seater van.
Pros: Nothing at all. Reliant Car Rental should not show up on your search results if you want to avoid killing your brand. Its a scam. I should have read prior reviews. They even removed the name "Reliant" from google search, so don't show up.
Cons: 1. Bait and switch pricing. Shows ups with best rates, but when the voucher is sent, it has fine print on price - HAVE to pay up to rent as they need $300K+ in PDL. Making rental cost similar to onsite rentals. 2. 5+ yr old Used car, with 100K+ miles. Engine light on, transmission jerky in need of repair. 3. No airport pickup service - took over 1 hour after repeat calls for them to send another rental company shuttle. 4. Office is a shack. Staff shows up only when renter calls, after 1hr
Pros: Nothing, there was nothing redeemable about this experience at all.
Cons: The price during booking was nothing near what we charged upon arrival. The terms of the rental agreement were not clearly presented during the online booking process, so what we reserved was not what we got in the slightest. The customer service was the worst experience I have had. The manager made no effort to help us save money or provide an enjoyable experience. The insurance requirements were not clear during the booking process so we were reluctant to paying much more.
Pros: Absolutely nothing.
Cons: Absolutely everything. They are thieves.
Pros: The owner actually took us to the front door of airport which was amazing.
Cons: Had to spend 2hrs picking up the car. Didn't know I had to call for them to come pick us up.
Pros: Very fast easy transition
Cons: The transaction thru discovercars sucks!!! Reliant was excellent!!
Pros: Nothing accept they let our toddlers stay inside the AC until our taxi came to get us.
Cons: Nothing. They are running a fraudulent business.
Pros: I didn't like anything about this place or the jerks in it
Cons: I literally didn't like anything about it. They are a scam. They purposely set standards to rob you of way more money than they advertise. If I were you I would stay the hell away from this company far away from this company. Sheistt swindlers.
Pros: Not much
Cons: Shuttle was 30 minutes late to airport. Then the desk clerk let us know about hundreds of dollars in hidden fees. Then the car was 12k overdue for an oil change and the breaks squeaked every bit of the drive. The drunk didn’t open unless you hit the key fob (which obv wasn’t a big deal but still tack it on to the list) then we returned it and no one was there to shuttle us back to the airport we needed to get a ride from a guy in the company next door! Do not use this company.
Pros: Great price, safe, clean car. Friendly check in and out staff.
Cons: After 2nd day, I had to inflate tires as they were underinflated. Pick up from airport was slower than expected. Drop off to airport was a bit chaotic and disorganized. Fortunately, I had given us extra time or we may have been late for our flight check in.
Pros: fast drop off service and ride to airport terminal was provided. i appreciate that very much.
Cons: In regards to coverage needed for car thru 3 major car insurance companies only. Need to be more open to use my own car insurance company even if its not listed.
Pros: Reliant rental cars tried to take advantage of my wife and I charging us mandatory fees that were uncalled for.
Cons: There were two cars available for rent. Both were dirty inside when we arrived (hair, dirty seat covers, crushed up chips and crumbs, etc.) and uncalled for mandatory fees totaling around $300 additional dollars.
Pros: Didn't get a car from Them
Cons: Hidden insurance requirement. They wouldn't accept my full coverage insurance.
Cons: They tried to intimidate me into buying their insurance, which would have doubled the car rental price. I have full coverage, I had no need for their insurance. I could not rent the care if I didn't buy the insurance.
Pros: We got upgraded to unlimited miles - that was great!
Pros: The car was like brand-new. Very clean and comfortable.
Pros: It was older car
Cons: They charged 100 dollars more than my online quote due to "Florida taxes/fees". I felt totally swindled. Also we needed an infant carseat and the one provided was incredibly old and super dirty.
Pros: Don’t order from them, they sent another company to give you car , not like your voucher
Pros: Very professional and helpful customer service.
Cons: Didn’t have a desk at the airport or didn’t have a step by step method on how to get picked up.
Pros: I DID NOT get to rent the car! When I got there which was late because my flight was delayed the gentleman was charging for reactivating fee and then the price went up. I canceled the reservation because I felt I was trying to be taken as a fool. I will never consider using them ever again!
Pros: Great customer service very smooth transaction didn't make it complicated at all
Pros: The were polite considering it all.
Cons: It took the person picking us up about an hour passed the time scheduled to pick us up from the airport and then upon returning their was noone at the desk at all and had to wait another 15min before the guy in the other rental place called him.
Cons: I was picked up in an unmarked, dinged white van. The sign on a deteriorating portable said "Club Car Rentals", not "Reliant" as booked. Their insurance policy (on the voucher, different from their site) required 300k in coverage, so it guarantees every customer is required to purchase coverage through them. Their hours listed was 4a-9p. I'd arrived to drop off at 6:50a and it was closed. The person was still asleep when I called. They dropped me off in my rental.
Cons: They didn't have a shuttle at the airport to pick us up like the advertised, I had to use another agency to get there. Then, once there we found they had given our car away and had no other cars to rent.
Pros: returning the car & leaving!
Cons: Waited 2 hrs at airport for pick up. Charged me double upon arrival. Had no option but to take it since it was 930pm. Smelled like weed!
Pros: The car was OK but the rent was even higher than Hartz, Budget or enterprise.
Cons: The fine prints
Cons: Staff are very rude and impolite, do not appreciate the time of customers. It was my worst experience with renting a car. Never go back to them and never ever will recommend to go there.
Pros: Absolutely NOTHING
Cons: Contract clearly states free shuttle services not free shuttle service to airport only and when I returned the car I had to get a Uber back to the hotel. I turned the car in the day before we left because of an 7 o’clock flight the next morning
Cons: Everything was HORRIBLE. We had the Worst service we ever had in our Vacation.
Cons: $200 more than what I agreed to pay online. They also didn’t inform me that I needed to call them For pick up shuttle once at the airport so I waited 40 min. The instructions just told me what location to be at and they would pick me up with the shuttle
Pros: Nothing. They were closed. Never got the car
Pros: Agent explained in detail agreement contract in Spanish
Pros: Terrible is a scam to take peoples money and ruin people’s vacations
Cons: Everything is a scam
Cons: Company was a total rip off. Was quoted one price and was charged another price. Would NEVER rent from them again. In fact, I am contacting the FL Attorney General on their behavior.
Pros: Reliant agent was able to help solve the problem even though it ended up costing me over $500 more in the end.
Cons: Not being able to find my original rental within the system. Then reading the 10 pages of agreement to find out I was not able to opt out of the daily insurance fee. Valuable lesson to stick with companies that are nationally accredited and I’ve done business with in the past with no issues.
Cons: After picking us up from the airport and going over all the paperwork then he told me he did not have a car for me until the next day
Cons: It was nearly impossible to get them on the phone because the phone number that was listed on the sheet of paper looks like an international phone number. They canceled my reservation after two hours and sold my rental car to somebody else.
Cons: They gave the car away to someone else before noon and don't want to give my money back
Pros: Even though my booking was canceled they still helped me because they had a car available
Pros: Staff was helpful
Pros: The guy was nice however there was nothing easy about this company.
Cons: He was nice
Cons: Well reserved the car .. 49 bucks get there and it’s way over 300.00 would not take my insurance .. wanted all this money up front ..never in my life had a problem like this and we travel often...had us contact insurance for a declaration page ..again never ever had to do the out insurance told us to walk out because that’s shady and she has never heard of that .. worst experience we have ever had .. will never go through this company again
Pros: Nothing. They were horrible in every way.
Cons: Stay away from this company and Reliant, they are the same scam! Horrible experience! I booked more than a month ahead of time, recorded confirmation email after booking and text 24 hours before arrival with instructions. I followed instructions to call after getting my bags and they didn't answer the first four times I called. On the fifth try, they answered and told me the had no cars available DESPITE TWO CONFIRMATIONS! I asked why they would over-book and they refused to give me a straight
Pros: This required that I answer the "times spent, car cleanliness, and overal condition" questions. They did not apply. We never got to the rental part. We walked out because of the unprofessional tactics.
Cons: Charging a customer for additional insurance even when they show that they are fully covered by their automobile insurance company is Sleazy practice. Also, we waited 45 minutes at the airport for the pick up shuttle. 45 minutes after contacting you! Unacceptable!
Cons: The abnormal amount of hidden fees. No one answering the phone to pick me up at the airport the first 3 times I called. Having to find another number on their travel voucher that was not the number given to me to have someone answer. The charge to be picked up at the airport. The fact that they accept my insurance but only accept amounts higher than what my insurance company provides so you *have* to pay their prices for their insurance with no option to decline. Very shady company.
Pros: The only good thing was the speed of the shuttle back to the airport
Cons: Everything else
Pros: I didn't like anything and I regretted it all.
Cons: I didn't enjoy my entire service there. I was treated unfairly and given unjust service.
Pros: Bad service, representative was never there when we got there. They charged us more than what it said on the actual website where we got the car. At the end they steal your money by adding more charges! They added a 350 charge because it “smelled.”
Cons: Bad service, representative was never there when we got there. They charged us more than what it said on the actual website where we got the car. At the end they steal your money by adding more charges! They added a 350 charge because it “smelled.”
Cons: no service
Cons: Well they did not have the car I rented! I rented a rav 4 all they had is Toyota corollas ! Big difference! And they honestly didn’t care that they didn’t have what I rented! Their contract was written in the money part in Spanish ! And when I went to return the car I had a 5 pm Car return the place was locked Up With a gate chained !! I kept messaging the number for “reliant “ and they kept Saying he was in his way! 45 minutes later and can’t even speak English .I had alot More problems
Cons: There are not clear specifications on how to get to the rental place. The reservation said to go to a specific pickup place but nobody was there. We waited for 45 min and decided to call. There is not a phone # to call on the reservation, so we have to google it. When we finally got a representative, we were told we were supposed to call when we arrived to arrange the pickup.
Pros: Car was in good shape and was super good with gas
Cons: Pick up and drop and took forever and price was not accurate as to what I had booked online
Pros: It is so small we were the only ones there. They are all very friendly.
Cons: All the hidden charges. Once there you are stuck unless you uber somewhere else. Car had an old bloody face mask in it yet we were told to leave it clean or else we would incur further expenses. Car had engine light on and ran very rough. Transportation people did not speak English, almost got dropped off at wrong airport terminal.
Pros: Absolutely nothing
Cons: The reliant car rental was a sham. I was quoted one price and then presented with multiple fees that were not presented previously which doubled the original cost. We never rented the car because of the fraudulent practices, but returned to the airport and rented through Budget. I would recommend highly that you sever your ties with this company because they are not honorable.
Pros: we did not rent a Car.
Cons: The price went up because we would have had to get additional insurance because Mercury which is a top Insurance in California was not on your list so we would have to buy suppimental which was going to cost more than half more for this rental.
Pros: Rip off
Cons: Rip off
Pros: The customer service assistant was nice enough to take us back to the airport after we declined the rental
Cons: Worst customer service with hundreds of dollars in hidden fees they only tell you about when you arrive at the rental place MILES from the airport We politely asked them to take us back to the airport and we easily rented a car at HALF the price!!! Watch out for this company, no good! :(
Pros: Reps were nice and apologetic but were not able to actually help with anything.
Cons: They required we purchase their car rental insurance and they would not accept my car insurance company, so I was forced to spend $100 more than anticipated. I was given a car that instead of being registered to a company, was registered to an individual that did not have a valid drivers license which led to me being pulled over by police no more than 4 hours after renting the car! Although the cops let me go, this should not have happened.
Pros: Nothing! They didn't have a shuttle at the airport like they said. When we called they told us to uber but they wouldn't be open until 8. Our reservation was at 7am. Why would you make a reservation at 7am if you aren't open. They spoke broken English and were very difficult to understand. We never even made it to our rental car.
Cons: I have nothing nice to say about this company. I thought i was getting a deal. Little did i know that i would never even get my rental car. Do yourself a favor and read the reviews before renting here. It's worth the extra money to go somewhere else.
Pros: I never got the car and they never refunded my money.
Cons: Look up above!
Cons: When i got to the desk they didnt have the rental or anything similar to the one i had reserved online and on top of it the agent wanted to give me a smaller car at a higuer rate. Totally unacceptable. He said o could get my 48 dollars deposit fee but am having problems getting it back... very unprofessional. This was in the mccoy road office in orlando Belleisle area in florida
Pros: There was not one thing that was good about this company .
Cons: I was left stranded at the airport because no shuttle service Tried to over charge for Sunpass Tried to over charge for insurance Didn’t have the SUV that we reserved tried to give me a sub compact for the same price
Pros: Nice car clean and new
Cons: Good service nice people service at the office.
Pros: Staff was very friendly and helpful
Cons: Location was a little hard to find but besides that everything was good.
Pros: All round good experience no complaints best price in town
Pros: Absolutely nothing at all. Was told they accepted debit cards upon arrival not only refused my debit card but wanted to charge extra $150 because I didn’t have a round trip plane ticket! Definitely stay away from this place!