FOX at Orlando Airport

Pros: The seats in the back 3 rd row won’t go down

Pros: Their shuttle driver was friendly. It was far from the airport but for the price paid it should be expected I guess

Cons: They toll policy was not properly explained

Pros: I got a decent car at a good rate

Cons: I fell for the prepaid tolls scam. I was told tolls ran upward from $20 each so I agreed to pay $90 for the week to cover all tolls. Realistically I probably used less than $20 in total. My fault, I should've used more common sense.

Pros: The SUV was clean and new

Cons: Desk person was slow and shuttles took awhile to pick up. Leave time to get to and from airport

Pros: Assistance from Asma the costumer service was great

Cons: If it was more buses from Fox to Aerport it will be great

Pros: Customer service representative was friendly and patient despite the number of customers they were helping.

Cons: I didn’t like the extra charge for an additional driver over 21 years old.

Pros: very efficient

Cons: no clarity about the total fees and taxes

Pros: Me in 20 something other people in the line. I am not exaggerating. Must have waited at least an hour before we got to the desk

Cons: Felt intimidated, you have to purchase. And pay for things for the rental car,

Pros: The woman that signed the car back in was polite

Cons: The guy that rented the car to me was very rude. He became argumentative over additional fees and I had a receipt showing amount due at pick up was. "0". The store manager was as rude as he was and refused to look at the receipt I had. He backed his employee and his rude behavior. I would never go back here.

Cons: Sneaky upselling

Cons: The toll charges were $12.99 per day but the agent implied it was for the whole rental term.

Pros: The dash had an error on, the car play was disconnecting mid ride which messed up the GPS, light of the knob shifter was working occasionally (mostly not working in the morning). Both front tires had barely any thread left, plastic covers inside the car were not properly installed and the wheel wasn’t aligned.

Cons: Daily toll price definitely not worth it.

Pros: The upgraded vehicle

Cons: I was unaware of additional fees that I was charged upon drop off. Statement shows MCO PFRC 10%, FL TAX 6.5% 6 Vehicle license fee, 6 Energy recovery fee and some sort of Surchrge. All added another $45 to my total. Not impressed.

Pros: Car was brand new and absolutely amazing as terrible as the sales agent was and waiting an hour for the shuttle without an apology or reason I cannot lie about the vehicle it felt like Elon musk provided their fleet lol and by far the best price even with the hidden/extra fees

Cons: The guy tried to force extra fees for unneeded things expect to pay 300-500 more unless you stand on business like I did and know your stuff they gona say discover insurance won't cover anything, your not able to rent from them without their insurance you can't drive in Florida without ezpass not allowed to pay cash at tolls etc

Cons: We were supposed to get a mid size car and instead received a Hyundai Kina. Very small. Only one suitcase fit in the trunk

Pros: Cheater by 100$ which I was charged extra

Pros: Nothing

Cons: Car would not start and assistance with the issue was horrible

Pros: Front desk agent was so nice and helpful.

Cons: The low price.

Pros: Nothing. Terrible and unhelpful company would never use again

Cons: Absolutely horrible customer service. Will make sure to spread the word

Pros: There was no line upon arrival to pick up the vehicle.

Cons: They were obviously wanting us to buy additional insurance and the transponder for tolls being told that most toll roads didn't have a cash option. Every toll road we encountered had a cash option.

Pros: Friendly agent at drop off Shuttle was timely with friendly helpful driver

Cons: Two agents working. Explained charges for tolls differently. Unable to get clarification.

Pros: Representative at the counter was extremely rude. We ended up with the $12.99 toll package for each day as she told us we needed it as tolls were everywhere. We ran into tolls on the first and last day so spent 12.99/ day for 10 days of not evening needing this.

Pros: Good customer service and helpful

Cons: Nothing at all

Cons: Long and very slow lines. It was not explained well that we would pay $15 per highway tax charge! Still haven't heard back about a possible refund for emergency early return. Terrible service!

Pros: Our agent was amazing. Antonio was very helpful.

Cons: We didn’t know how to operate the vehicle or its functions. Never used a hybrid. Difficult trying to connect to the wifi and use the gps.

Pros: Customer service was good and fast.

Cons: That we received the car dirty

Pros: Car was nice

Cons: The agent was rude no sign to pick up the shuttle

Pros: Nothing

Cons: Liars were trying to get an extra buck. I will never rent from Fox Rentals again.

Cons: Representative could have been friendlier.

Pros: Drop off was smooth.

Cons: Additional price added to what was shown online.

Pros: Pick up & drop off was easy

Cons: Car was in rough shape, scratches all over, speakers blown, android auto didn't work

Pros: Nice vehicle but not what we reserved.

Cons: Over booked my reservation plus a handful of others. Rented a van and a suv. Ended up getting a car and had to upgrade to a different suv.

Pros: respect listening to my requests help and support

Cons: nothing

Pros: Car was clean and decent.

Cons: Lots of added fees

Pros: Got brand new van upgraded from two SUV’s

Pros: Too much wait time at the counter. Post checking had to wait for another 40min for car. Too slow agents!

Pros: We booked 2 suv and once we reach there, the representative upgraded to a 11 seater van. So we can travel together to the parks.Thanks

Pros: staff that shuttled. The men that helped get the vehicle out and checked in. (I can't remember the check out guy, but Anthony checked us in). Kind, & helpful.

Cons: the lady at the rental desk wasn't very personable or helpful with questions (seemed annoyed by them). But she got us checked in and out the door).

Cons: Car was very old, 57,000 miles on clock, lot of damages to it. Stretches, doors bent etc. poor care.

Pros: We did not hire our car from Fox due to complications pointed out above. This was due to bad advise from the Fox staff member

Cons: The staff member told us he could not change the dedicated driver to the person who used the credit card. He also told us we would get our deposit back from Discover cars, both incorrect information

Pros: Difficult to answer as I have been forced to make a complaint due to them honouring the discovercars voucher and over charged me nearly £500

Cons: Read above, I logged a complaint the day of returning the car

Pros: Transfer personnal were very friendly

Cons: Poor standard of car

Pros: Speed of drop off

Cons: Ripped off my signing touch screen which is then superimposed into an agreement as though I’ve signed and agreed it. No warning that they would not honour the rate I originally signed up for with Discover Cars. They lied to me.

Pros: It wasn't busy

Cons: The sat nav was out of date and of no use. Caused us anxiaty when trying to find our accomodation and in general. It kept rerouting us for no reason. Gave up using it and reverted to Google maps at a further expense. The wipers where broken and it rained. The rear bearings needed replacing and the sensor box was taped to the screen.

Pros: Close to airport,

Cons: Everything else.

Pros: Nothing

Cons: When picking car up they did not have booked car and tried to give a less standard/size without any refund. Completely lied to us to make us purchase the toll package for a total of $180 x 3 cars. We were told all sorts of untruths but as I have driven in the states in the last 3 years I knew it to be untrue. We had a grand total of $5:50 each car in the 2 weeks hire. Bad attitude from reception staff. All 3 cars my party had had bad bodywork and only one bit of damage noted on car paperwork

Pros: It was quick and easy

Cons: It cost $100 more than quoted.

Pros: Drop off was very easy

Cons: Waited over 30 min to pick up the car; tires were bald; maintenance light was on; vehicle smelled dirty when we got in; vehicle covered in nicks and dings; had to wait 20+ min for the to shuttle to pick us up at the airport and it had no a/c. Agent was helpful but there weren’t enough of them to meet the demand. Agent at the exit was professional

Pros: The shuttle was easy to find

Cons: Old vehicles! Cars need better cleaning

Pros: nice car

Cons: insurance scam for $80 and terrible delay dropping off

Cons: Tried to overcharge me

Cons: Wait time for pick up

Pros: Great customer service.

Cons: I haven't received my deposit yet.

Cons: Did not have the SUV we reserved, gave us a smaller car, car still had trash from previous people inside

Cons: Tried to scam us into getting the toll package and all kinds of other unnecessary things.

Pros: I was provided a complimentary upgrade which was great. I also like that they don’t make you purchase their basic car insurance as long as you are fully covered by your own.

Cons: I did not like that they tried to sell me on their gas making it seem as though I would not find cheaper gas than $2.88. However I found gas for $2.79. I also didn’t like being persuaded to purchase a tolls device when I did not need it. I’ve been to the same resort several times with routes that do not require tolls and the fox rep said there’s construction so I may be routed back to a toll road. During my trip I encountered zero construction. So just beware of what services you need prior to.

Pros: time to pick and dropoff.

Cons: sale for insurance and expensive Sunpass.

Pros: Our representative who checked us in was on point! Anthony was cheerful, respectful and was great in conversation as we processed the paperwork.

Cons: Would love for them to be at the airport but there’s perks to them being off-site as well.

Cons: The car had issues. When you went 60 the car shook in the front

Pros: Price of the rental

Cons: Nothing

Pros: The service desk lady was very efficient and also use the face mask all the time despite’s the other two employees one using the face mask under his cheeks and the other one didn’t use ani thing

Cons: employees supposedly have to use face masks faces pandemia is no a over yet, The car must be clean inside outside due this pandemia, my car was dirty more outside very dusty and birds pooped

Pros: Easy drop off

Cons: Uber would have been cheaper after I had to add The toll fee at $12 a day!

Pros: location to where I needed to go

Cons: cost and wait time to get to rental place

Pros: This is was the worst experience of my life. I will never rent from this place. They are very racist towards black. I hope someone from the government look into their practices as a car rental agency.

Cons: Customer service was horrible. They lied about our car rental and gave away the car we requested in our face. I advise any and everyone to stay away from this place.

Pros: very nice people

Cons: Car had many dents, no wiper fluid, could be cleaner

Pros: Nothing.

Cons: Very inefficient. Upon return of the car, the man who collected our car said he would be charging us $150 for sand on the floormat. He said the “fine” amount was at his discretion. When we argued, he then backtracked and said he wouldn’t “fine” us after all. Shuttle didn’t come for almost 50 mins, causing us to miss our flight. Incredibly dissatisfied and will absolutely never rent with them again.

Pros: Fast service

Pros: Great Customer Service

Pros: Easy return.

Cons: Long wait line. Also, I question the truthfulness of the agent.

Cons: They made me spend $11.99 a day $95 on a toll pass that I only used 3 times. I will not use there service again

Pros: The shuttle from the airport.

Cons: The car was nasty!!!!! It was dark when we picked the car up. Once we got going down the road we couldn't see out the windows they were so dirty. My husband had to clean them the next morning before we went anywhere. The car had trash and water bottles every where, the back seat had lettuce all over it. The front passenger seat had a HUGE stain. When we returned the car we told them about the cars condition they couldn't care less. Now we have been over charged $141. No refund has been issued.

Cons: WE HAD TO WAIT APPX 40 MINUTES TO CHECK IN

Cons: They don't accept private insurance, so you are required to purchase theirs. Care ended up costing 3X what I was originally quoted. Will only be using enterprise from now on, no BS from them.

Pros: Nothing. Never got the car.

Cons: I didn't even get a car. I lost over $200. The numbers for the rental car company no one would answer. The flight was delayed and the rental place closed before we could get there.

Pros: Noel was the best I've ever worked with. Her service was excellent and her demeanor was wonderful. Noel even gave me my favorite car as a rental. She deserves a 12 instead of a 10!

Cons: Absolutely nothing! It was perfect!

Pros: They are not consistent with prices. They offered an upgrade for $15/day to me and they charged only $3/day for an upgrade to me friend. They have is the car with 3/4 gas and then he wanted to charge because the car was not full when dropped it off, thanks that we save the receipt.

Cons: The shutters take too long to go back and forward from and to the airport. After dropped off the car we waited 40 minutes.

Pros: Mediocre service.

Cons: See my comments above.

Pros: Nothing

Cons: They didn't have any cars and yet they are a rental car place and took a reservation and my money.

Cons: I paid way more then they said I would should have paid $303 plus 2 late days because our flight was canceled the said it would be another $150 so should have been $$453 I’m paying almost $600

Pros: Angle, he give us very good service, if we go to Orlando again we definitely choose Fox

Pros: Shuttle service

Cons: Misguided information about insurance and security deposit

Pros: Relatively cheap.

Cons: Stained interior of car.

Pros: The guy at the counter was nice but was also a liar

Cons: They give you a price and charge you a much higher price then stated and written. Terrible cars and terrible service

Pros: staff were pleasant and happy to change the car when the original one was not clean Dropping of the car was easy

Cons: the cost of the car doubled and everything had to be added on although I though it already was included. The cars are dated and when I asked them about standard music system and sat nav in cars they said they are waiting for new cars to come in. Th ecars were not clean at all.

Pros: Very efficient and friendly service. Thank you

Cons: N/A

Pros: Nothing

Cons: Nothing

Pros: Nothing

Cons: Didn’t explain anything and why did the price double

Pros: Clerk was friendly and helpful

Cons: Queues were horrible long

Pros: value was good

Cons: it took nearly an hour to pick up my rental. The 3 desk employees were diligently working - its your process that's getting in the way of a great customer experience. I typically use Enterprise and it takes 5 minutes to pick up rentals. Additionally, the vehicle was not very clean. Windows were smudged, greasy and had food pieces stuck to them.

Pros: Nothing

Cons: Aggressive sales tactics. Very long wait for shuttle

Pros: The car is just what we asked for !

Cons: Very disappointed about the agent trying to sell us additional insurance and toll charges ! We purchased extra full insurance cover at an extra cost then when we went to desk we where informed that we had to get more insurance and because we where also going to Florida Keys we had to take sunpasses. all of which where cheaper online !

Pros: Great value, great car, easy drop off

Cons: We had to wait a very long time on the shuttle bus to pick us up from the airport.

Pros: Nothing - they were obnoxious hard sellers and if I hadn’t have been more clues up would have sold me unnecessary insurance which was 2 times the price of the hire

Cons: Extreme hard selling - at one point the representative said I couldn’t rent the car unless I took out extra insurance and that I would be breaking the law. Unethical and completely immoral.

Pros: Ease of dropping car off at the end of the holiday.

Cons: The toll charge was sold to us when after checking we did not have to pay the high price that they charged us and could have gone and purchased the pass we needed far cheaper. Not happy how this service was explained and sold to us.

Pros: Quick drop-off

Cons: Long wait time to pick-up car. Hard sell and false information provided on insurance. Poor cosmetic condition of car. Slow puncture on one tyre (one was 10 psi lower at time of pick-up).

Pros: Dropping car off.

Cons: See above

Pros: Service was polite & professional.

Cons: Long wait, a bit out of the way. We had requested a Jeep Cherokee but we got an equivalent.

Pros: Very quick in and out

Cons: see above; car condition could have been much better; air conditioner and out of balance tire were the main complaints.

Pros: It was quick service re picking up and dropping off the car .

Cons: We felt like we were misled in relation to liability insurance as we were given a price when booked online but when we got to Fox they said we had to pay another 198 dollars for liability insurance - the paperwork said liability insurance was optional which was misleading as the man who served us said he would not rent us the car without paying the extra 198 dollars so we were in a no win situation- if we had known the extra costs we wouldn't have used Fox

Pros: Great experience and would use again.

Cons: Distance off airport. Shuttle at airport could be a few minutes earlier but good experience.