Car Rental – Search, Compare, and Save up to 70%!
Seven Auto at Orlando Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: I arrived they say they don’t take my insurance (travelers) they only take 4 specific insurance which was never listed upon my booking. It took nearly an hour to shuttle from the airport to them, and with all the hidden fees I still received a Fisher Price car at the cost of a Cadillac.
Cons: Agents were fairly nice. Their hands were tied through this booking company.
Pros: Car was damage at pick up
Pros: The insurance policy is RIDICULOUS
Cons: It cost way to much,it’s the same price as renting from the airport,without the shuttle hassle
Pros: The overall service that they provided was great! They were friendly and helpful!
Cons: I was taken back by the insurance! I agreed and paid on an 8 day rental of $245.78USD and when I got there and found out about the insurance which was printed and framed and their desk! The price ended up being $742.65 USD for that price and for when I booked it, I could have gotten a bigger vehicle, with unlimited mileage!
Pros: Helpful agent!
Cons: Price. Reserved for $170 - with tolls, insurance, taxes, etc., it was over $400
Pros: The cost of the car online and once booked was considerably different at the checkout counter when picking up the vehicle. We declined the toll pass and stated we would pay out of pocket. We were told by the car rep that was okay. When we returned the vehicle, with our toll receipts in hand we were met with confrontation and was going to be charged the toll fee plus a surcharge ($25 each) because we used the tolls. We did agree to pay only one.
Cons: We provided insurance documents when picking up the vehicle but because it wasn’t “one of their four recognized companies” we had no choice but to pay for the added insurance. We have never had an issue with any other car rental prior.
Pros: Poor customer service
Pros: The shuttle driver was nice.
Cons: Extra fees. Run around. And dishonest practices around the Sun pass.
Cons: No advanced notification of the insurance limitations of existing owners policy companies and therefore forced to pay $59 a day your insurance
Pros: Total scam. Worst experience. Never use them.
Cons: Our insurance company was not approved with that company and we canceled it was going to cost us over $500 to rent the car we booked for $162
Pros: They were very responsive with text messages.
Cons: I had State Farm insurance, but did not have $300k in property damage, so I had to purchase insurance at the desk. They also say you can’t change insurance to fit their policy unless it is 14 days in advance.
Pros: Company was a scam Old car with 70000 miles on it and damaged . Scam company would not accept my insurance . Had to purchase theirs . Upswell on everything and very deceptive
Pros: I definitely don’t
Cons: You need to put real final prices of the car rental, that's like a scam
Pros: We thought it was going to be the best price but in the end there were lots of hidden charges and upselling.
Cons: The bill is not the same as what I was quoted. The car was damaged. There were lots of hidden fees.
Pros: The email with 360 pictures was good and we didn’t have to wait too long for the shuttle
Cons: Total scam on insurance ($42/day), which doubled the week rental from $400 to $900. They wouldn’t let me waive it because my primary insurer, USAA, wasn’t one of the 4 they accept. I also have Progressive for my RV, but they wouldn’t take that either because I didn’t have $300,000 property coverage. Also watch out for the toll transponder scam. They wanted $10/day just to use the transponder plus the cost of tolls or $15/day to cover tolls. Without paying the transponder fee, there’s a $25 fine.
Pros: Seven Auto never provided a car to us. We landed within business hours and the phone number said the voicemail box was full. We tried calling numerous times, leaving us searching for another call while stranded at the airport.
Cons: No service provided by Seven Auto. We booked a car for 9:00pm, landed at 8:30pm, called the company, and received a voicemail box is full message around ten times. I told Discover Cars about my experience to which they said the company said “we were late for our car, so the company gave it away,” even though we landed early and were within business hours. I sent screenshots of everything to receive a refund and have been ghosted by Discover Cars. I would never use Seven Auto or Discover cars.
Pros: Absolutely nothing
Cons: False advertising on rate. Force you to pay hundreds of dollars for insurance even if you provide proof of adequate insurance including a copy of the policy. Airport pickup bus has the name of other companies on it, but not theirs (and they don't tell you). Make you pay additional $100+ for toll pass and charge you for tolls on top of that. Rented 2 cars advertised at $133/week--cost well over a thousand after their add-ons.
Pros: AWFUL EXPERIENCE, NO NOT USE EVEN CAR RENTAL
Pros: I did not rent a car from you due to fraudulent practices by your business. No charges should be on my account. Or I’ll file legal.
Pros: They were very friendly and helpful with all our questions and concerns
Pros: The car was clean and in good condition
Cons: The agents didn’t speaks in English No signage’s to identify the location
Pros: Good service,great price
Cons: Nothing all good
Pros: The receptionist very beautiful.
Cons: One of the cars was not working right but they exchanged it quickly and no hassle.
Cons: I've specifically requested to drop off the rental car at 5:am Sunday 3/27, And it is indicated that the office hour is 05:00 -21:00 7 days week. However ,No one showed up to open up the place till 6:00 am!.And was very defensive by saying 'The office open at 6am!'. And was not helpful to get my daughter and I to the departure terminal ( my flight was at 6:51 am). All resulted in we missing our flight!. They just lied straight to your face! Don't take the risk of renting from this company!
Cons: They charged me extra. Also, we waited in the airport for their shuttle for about 50 minutes.
Cons: Everything, worst experience ever. Everything was a lie. The amount, the car, the insurance I paid for was a scam and I had to buy additional insurance which was $500+ more.
Pros: Courteous and professional.
Pros: They cancelled us and left us stranded at the Orlando Airport after flying in from Canada and haven’t returned our deposit. We had to pay over six hundred dollars for a short notice rental car. Scary, nerve wracking, disappointing and horrible experience.
Cons: They cancelled us and left us stranded at the Orlando Airport after flying in from Canada and haven’t returned our deposit. We had to pay over six hundred dollars for a short notice rental car. Scary, nerve wracking, disappointing and horrible experience.
Cons: Everything. My flight was delayed and my
Cons: Too expensive for what I received.
Pros: Return was easy.
Cons: Everything else. We felt as if we experienced bait and switch.
Cons: Charged you triple at the desk. Scammers. Don’t use this company
Pros: Shuttle driver was friendly
Cons: Service was slow Car was old and high mileage Car door wouldn’t close After giving us another car, it rattled and shook…not sure if we’d make it to our destination
Pros: Nothing, terrible, avoid at all costs
Cons: Terrible service, would not take my insurance even though I bought some type of insurance with the rental, clearly states on my insurance paper that I have rental insurance, avoid at all costs, wanted me to pay $300 more dollars for their insurance, so I declined the car and walked out
Cons: Nobody spoke good English and Nobody seemed to care .
Pros: Not great ... ripped my mate off on returning his car for "other" damage ...but the main damage was on it when he rented it
Cons: Nothing good
Pros: It was a car to get me round for my holiday
Cons: The service I got from the agents was horrible, make me have a panic attack, and very stressful
Pros: Absolutely nothing.
Cons: We waited 45 minutes at the airport for the shuttle service to arrive. The info said the rental office wS minutes off site - very close. We called the number provided several times & it seemed like the csr refused to pick up the phone. Shortly after the 1st call I received a text message they were on their way. 20 minutes later i called again. Text message reply again saying there was traffic - (not true) We waited 45 minutes for the shuttle. Once we arrived the price changed to an addition $350
Pros: Nothing. Worse experience I’ve ever had.
Cons: Went in expecting to pay $500 less than they charged me. They took over an hour to pick us up from the airport. Didn’t have room for all of us so one person had to go get the car. It was really hard to shake off the feeling of being completely bait and switched and that bled into the enjoyment of the trip. I wasn’t expecting to pay $500 so we didn’t have enough to do other things planned while there.
Pros: Staff accommodated unexpected minor changes with the rental without issue.
Pros: Nothing. Uh is was the worse experience I’ve ever had with a rental company or any company for that matter.
Cons: The number they provided to call if our flight was to be delayed was: 0013213501439. Not even they way a phone number in the US is written. When I called to let them know our flight had been cancelled and we were delayed by five hours I got “this number has a voicemail that hasn’t been set up yet”. When I finally got the shuttle with my three kids to “seven auto” I learned my reservation was cancelled. They still had a car but wanted to charge me over $500 more than whatI booked online
Cons: Just about everything
Pros: ABSOLUTELY NOTHING
Pros: Nothing. This is the worst car rental I’ve ever had. I have insurance, I bought the extra insurance on Kayak, & they STILL said I didn’t have enough insurance. I’ve never had this experience before.
Cons: They gave me false information, they lied to me, they did not communicate effectively or efficiently, the car was banged up & was not full with gas.
Pros: Nothing, poor communication, poor pick up services, poor location, poor hours, wrong phone number in the reservation.
Cons: Hiding fees and more hiding fees.
Pros: Seven auto?? I rented from cars 4less-which was horrible!
Cons: Seven auto/ I rented from cars 4 less-so BAD!!!
Cons: There were many hidden costs. They told me what my insurance said was wrong and charged me a huge amount for insurance coverage. Then you have to pay for a package of tolls which they don't tell you about online. The car also smelled like someone tried to cover up a smoking smell. The steering column and brakes both made bad noises.
Pros: Very efficient WhatsApp communication. I had to extend the rental and that was simplicity itself.
Cons: Long wait (~45 mins) at the airport for bus to the rental facility. Car was in very good condition except a constant whine (from the transmission?)
Cons: They change the rules in regards to PDL coverage. They have a sing on their counter that this information is not in the voucher or rental agreement. It ended up costing me $120 more that my initial $19 at the couter.
Pros: Nothing! Worst company ever!
Cons: Everything! Never again will use either service!
Pros: Absolutely nothing
Cons: Just overall a horrible place to do business
Pros: Excellent service the search at the airport was less than 10 minutes a transport looked for us and did not get to where the car was and everything was very fast thanks for the attention of the staff that works at SEVEN AUTO
Pros: Price but I guess you get what you pay for, thought the car had 17k Miles on… was 178k when I looked Proper…. Good job it was a VM that could just about handle it
Cons: The extra charge I paid for tolls even thought I pre Paid my tolls
Pros: The agent when picking up the car was easy to talk to she was a pleasure dealing with.
Cons: The agent dropping off the vehicle was rude very court. No people skills. Made us late for our flight.
Pros: It was a great service, new cars Amazing attention the staff was super polite!!
Pros: This rental car company was a scam. This site needs to be removed from your website to ensure other customers are not affected by this company.
Cons: I was extremely frustrated and upset with this rental car company. My wife and I arrived to their "office", which was attached to another car company and found the doors locked at 9:30am when the website says it opens at 9am. We tried calling the business atleast a dozen times. We were unable to leave a voicemail because their voice-mail had not been set up. We received no return calls from the business. The money we put down for the deposit was taken and I was unable to get a refund.
Cons: Online 300$ at the end 765$ … not at the airport you at to take a shuttle 10 minutes
Pros: Nothing; they literally ripped me off and I was forced to return the rental early then rent another car.
Cons: They left me in a the parking lot with the wrong keys for the wrong car for an hour. (The agent left to go pick up her kid) They refused to put on a secondary driver. So I had to return the rental early coating me an extra 200$ then rent another car. They where rude and when I tried to find out why they could let add a secondary driver the manager hung up on me repeatedly. They literally ripped me off and I can not believe you send people to this place. It makes you look terrible.
Cons: Charged $350 insurance on a $100 rental because they didn't accept my USAA insurance coverage. Then they tried to give me a car with body damage. When we tried to return the car at 5:30am to catch our 7:30am flight, they were closed despite publishing their return hours starting at 5am. The rep finally arrived at 6:05am.
Cons: Seven Auto expect you to pay on arrival where they try and manipulate the price and add more charges and taxes. The staff are rude and do not speak English. The off site location is dark and dodgy. The first car was covered in dents and the tyre air pressure light was on. The agent said it was just a faulty light, but I insisted we change cars. The second car had fewer dents but in this one the air bag fault light stayed on. But after 40 minutes I took the car. They also took a £1000 deposit
Cons: Still waiting on my $1000 credit
Pros: I was able to text the representative when I was ready to drop the vehicle off so someone would be ready to check me out efficiently.
Cons: I didn’t know prior to booking online that my rate would be more than what as quoted online and also that my insurance would not have the coverage limit amount and additional insurance would be needed.
Pros: The employee that was there when we returned the car was friendly and seemed to have a positive attitude which I liked.
Cons: The shuttle from the airport wasn't marked for Seven and we waited over 45 minutes to get from the airport to the car and I'm pretty sure we got a lower category of car than I reserved. We had some questions on how the road tolls work and the associate was unable to explain in English, we ended up spending an extra $75 for a toll pass when we would have paid maybe $10 had we just paid the tolls as the came but we didn't know so we decided better to be safe than sorry.
Cons: a little bit of a language barrier.
Pros: Seven Auto is a scam compan Classic Bait and switch
Pros: Nothing. Horrible
Cons: Guy took pictures of the car pta n asked me to sign witout looking it over...in the dark. Car had been wrecked and had mismatched paint on it as well as headliner looked as if there was pop exploded on it. Other staff member barely understood English. Bad experience. Never again!
Pros: Associate seemed friendly but couldn’t understand me.
Cons: $80 in surprise Additional charges in fine print for not providing a paper copy of auto policy with excess of $300,000 in liability coverage, English speaking agents are not available at all times, car had many damage marks prior and an attempt was made to charge me for them (luckily I took a video from their lot on pickup).
Pros: SCAM don’t Ever Rent from Seven Auto/TU Auto-they Refuse All Insurance($50a day:(especially Canadian & Demand you purchase Toll Pass($15 day:( Refuse to Sign confirmation of Car Return and no paperwork given@drop off(and still have me MasterCard deposit&info:( I Don’t Trust Any Car Rental unless there Big Brand as these sm ones Scam You in Anyway they can🤬
Cons: Read above
Pros: Good customer service
Cons: It's a long list of things, but the main one is the added insurance scam that boosted the price 4X. Also not open early enough to make early morning flights. Also not at or close to airport. Sketchy ran business. SCAM
Cons: They did not honor the contracted price They did not supply the agreed car They do not accept Amex despite agreement saying they do They have MANDITORY $20+ DAY fee for toll EZ pass
Pros: Watch out for this company. They build in ridiculous insurance terms and conditions that force you to buy insurance through them at double the rate of the rental itself.
Cons: Note that the ratings for Seven Auto are not accurate as there is no N/A option for the above questions. We cancelled and didn’t rent from them and went with another provider.
Pros: The car was clean & very nice . Drove well great on gas mileage
Cons: They charge you for tolls at the very beginning not telling you that and you don’t go thru tolls to Orlando or Tampa only once coming back thru 69 dollars for the week and then on top of that they charged me the one time fee of 12$ For going thru the toll , not happy won’t use again also make sure u have 300,000 dollar policy on your own insurance for full coverage which you don’t need or they will charge on that too!
Cons: When I arrived there they ask for my insurance (which had to be one of the only 5 “approved” by them) mine was, I sent them the insurance cards and the asked for my declaration page, ok I sent them the declaration page, they said your liability should be $300k and not the $100k you have, OK I will call my insurance and increase my liability to $300k to which they said, you can’t change it now it’s too late. They offered me their insurance which increased my rental rate from $150 to $560!
Cons: The car was old and the engine rattled and the cabin had clearly been smoked in. The website let me reserve with AMEX but then the agent did t accept AMEX at check-in. A massive deposit was required.
Pros: Nothing to like about this company. They charge for fees for everything.
Cons: Horrible customer service. Called me an imbecile and idiot multiple times on the Facebook messenger for not reading the fine print thoroughly.
Pros: Your attention, the quality of the cars all 2021 2022
Pros: Never got a rental car they said my reservation was expired
Cons: Didn’t get a car. Scam
Pros: Nothing at all. I didn't have a pick up service to pick me up at the airport. When I called them, to get pick up at the airport.nobody speaking English. When I returned the car at 9:00 AM office was closed. Gentleman I'll sitting outside with the not speak English. I got a ride with the car service next door to the airport. Price you gave me online to charge me $400 more.
Cons: Not 1 thing
Cons: $200 of hidden fees that weren’t in the initial booking, not at all easy to change your reservation. It also says you would be refunded for canceling within a certain time, but I was given credit for another car instead.
Pros: nothing, except for the representative at the pick up time.
Cons: almost everything
Pros: Nice clean car.
Cons: Hidden fees which would not happen at a larger or more well known rental company. Poor English skills.
Cons: Shady business practice of demanding PDL of $300K and not highlighting it anywhere but hiding it under the finer details
Pros: See comments above. Absolute criminals!
Cons: The EXTORTION bait and switch pricing. I hope to put them out of business via the Florida attorney general.
Pros: I purchased a vehicle & expected to pay the contract agreement price instead I spent an additional 200 plus dollars. On discovery car it says the price has no hidden fees and that is not true. I orginally purchased the cost of the car rental plus full coverage package. When I arrived to pick up the vehicle I was told that the full coverage insurance package purchased was NOT full coverage & did not include bodily and property coverage. Therefore I was required to purchase additional insurance.
Cons: I didn't like that they claimed that the full coverage insurance package that I purchased was insignificant and additional insurance costs were needed. I informed them that the price was supposed to be guaranteed to not have additional charges for costs not disclosed during original reservation. I was told that the price I reserved was too low to be sufficient and it was impossible to pay that amount for my car rental. I was showed a contract that said additional insurance coverage was NOT inclu
Pros: Terrible, didn’t show up, had to go somewhere else for a rental.
Pros: civic nice car
Cons: Manager could not speak English , paid double the quote because would not accept allstate as my insurance company to cover car
Cons: the company logo was not on the pick up van. I had to call repeatedly to find out how to get to the rental center. the rep finally sent a picture of the van. I would have never associated the van with the company... Nobady was at the center when I returned the car. I had to leave the keys with the company next door.
Pros: Nothing at all
Cons: They have hidden fees, and they lie. They make you pay extra for their insurance even if you have your own full coverage. I called them before traveling to confirm my insurance would be sufficient (state farm, full coverage on a 2021 jeep). They assured me it was. On arrival they told me everyone has to buy their coverage. So what they advertise as $89 rental was now $200. But your in the middle of nowhere and stuck so you have to pay it.
Cons: Misleading on the final cost. Would NEVER recommend Seven Auto.
Cons: Very abrupt and in a hurry and we were the only person there renting.
Cons: The insurance clause and the amount disclosed was not the same at the time of checkout. Hidden fees etc.
Pros: the service is ok
Cons: to much additional price for a small car and also you can't use the car in another close state
Pros: That they are so affordable and they drop you off at the airport if you need it for free!
Pros: The process was quick and easy and the representative was patient and kind.
Pros: Tu Auto VIP Car Rent refused to provide the rental car leaving my family and me without transportation for our 30 day US holiday.
Cons: I tried to upcharge for additional insurance after I purchased full coverage with discovercars.com. Refused to provide the rental car.
Pros: return trip to airport
Cons: shuttle pickup point.van was not clearly marked. asked several drivers at b10,11.12.none were able to help
Cons: Price almost was twice
Pros: The drop off guy was polite
Cons: I was overcharged…. My paperwork said I owe $133 when I get to counter but then she said oh it’s $366…. $10/day for not using their insurance even though I have full coverage and rental coverage on my personal insurance…. And $10/day for sunpass and I could have just paid out of pocket which was like $5 but she said I had to have it.,.. AND THE CHECK MAINTENANCE LIGHT WAS ON and she said oh it’s time for it but you’ll be ok😦…. I DEFINITELY WONT BE RENTING FROM THEM AGAIN.
Cons: At the end we have to pay more money, we have Geico full cover and they told is want enough, we have to pay 297 extra. We never going to rent a car through here. The car was a toyota corolla and you can notice they dont give good maintenance to the cars.
Pros: Nitjjbg. I will never use the company adsin
Cons: Scam. Car rental went from $150 to $750
Cons: Total scam, never got a car, never got picked up at airport
Pros: Nothing- not worth renting from here
Cons: They are giving me the run around about me getting my 1,000 for incidentals. The last call I made the girl didn’t even answer the phone she texted me
Cons: She was very cold, it almost seemed like she was angry. No customer service and it seemed like she did not care about customer satisfaction.
Pros: Excelente servicio, autos nuevos y limpios
Cons: Service , overall size of car , added costs.
Pros: Nothing. Tu VIP service is awful
Cons: Terrible communication. A ton of hidden fees
Pros: Vehicle was older than miles suggested, It said approx 25000 miles but the oil change sticker said next service in 185000, car maintenance light on the whole time
Cons: Too many extra fees added to the cost of rental while we were checking in.
Cons: The car was dented with several error codes. Was not the level of car I paid for.
Cons: totally everything in renting a car.
Pros: Excellent. I recommend it .. Your staff very fast and helpful .. I also rented a medium car and there was none and they gave me a Su for the same price.
Pros: The Spanish ladies are very friendly and very professional as well:)
Cons: Everything was perfect , I recommend 100% to anybody . Mia espectacular
Pros: Great personality at desk and the drivers
Pros: Nothing. The worker crashed the car when pulling out and still gave us that car after it was hit.
Cons: Terrible customer services. Manager is a liar then when confronted states he does not speak English. When you get there they increase the price by over $400.
Pros: They were very accommodating and helpful
Cons: There was a little language barrier and no sign on building saying “Tu Auto”
Pros: Nothing as you should Not do business with such a dishonest Company. They are not a reputable company ! They offer low initial prices and them force you to pay hundred of dollars more at the Rental Counter
Cons: Not much at all as they bait and switch and our bill was $ 577.00 on a reservation amount that was to be 140.00 plus taxes for the week. They also made me purchase additional insurance at a cost of $ 221.00 as they said our Insurance Property damage was not high enough. I have rented rental cars for over 30 years and have never had so many additional charges forced on me! Please contact me at # 267-670-1524 if you need even more detail about this Terrible Rental experience.
Pros: Not much, but dropping it off
Cons: It took almost 2 hours for pickup from the Orlando airport. And even though I had proof of rental insurance, they charged us. Unbelievable
Cons: Too many hidden fees. The price of my $289 rental ended up being $490!
Cons: The price was more than double the price listed online when I reserved it.
Pros: No service provided. Office cancelled booking because we weren’t there at 8:30. We looked for shuttle service from 8:40 to 9:00. When they finally called me back at 9:00 they said they were closed. Confirmation email said they didn’t close until 10:00.
Pros: Nothing was a rip off
Cons: Took forever and then tried to screw me
Pros: Excellent service from your vip car, my experience was incredible, the new cars and a very professional staff
Cons: Terrible service and the rep stated I was disrespectful when I called them out on lying to us about getting shuttle from airport several times.
Pros: At pick up the agent was very personable.
Cons: At drop off the agent was late.
Pros: They took pictures and video of the car before and after and sent it to me. The drop off was super quick and the staff was all nice.
Cons: The hidden fee that doubled my rental price. Waiting at the airport for the shuttle because there was a lot of people and they only drive a small van.
Pros: Car was clean and excellent shape
Cons: There was a lot of hidden fees. I Paid more than double than what I booked it for online. Also was told that I had to pay for a daily toll booth pass because the toll booths don’t except change or cash, which is false. You also have to have certain car insurances or you will have to pay their fee for coverage. The final cost and fees should be provided prior to arriving at the rental company and being shocked by the total cost.
Cons: Took forever, hidden charges
Pros: Good service very polite
Cons: Pricey side charges
Pros: The guy was very nice.
Cons: The car was older, dirty and way too much money! I went to the airport for a much better rate and brand new car!
Cons: No one showed up at the airport to pick us up. We had been assured that although we arrived after office hours, someone would answer the phone and come get us. That Did not happen. We ended up having to rent a car from another vendor and that car cost us 3 times the normal amount because of the short notice. Then the next day when we did actually get our rental car the total amount came to three times what we had been originally quoted.
Pros: I didn’t like any of the service. From the start we were lied to about the insurance. My insurance wouldn’t work for the liability (State Farm). Then when I drop the car off there is a sign saying that they accept State Farm. Also, the car was repossessed and we were left stranded and without a car for 6 hours. We had to Uber back to our hotel. We also had belongings and items we had bought that were in the car that we still have not received. The told us once they got them that they would mail.
Cons: There was nothing good about this. The car was repossessed for non payment and left us stranded at the mall for 2 hours.
Pros: The drop off procedure was seamless and quick.
Cons: It took over an hour to get a ride to the rundown facility. The procedure to sign the paperwork took over an hour, also.
Pros: The car was in good working order and was clean
Cons: It took an hour to get the car. They added so much in taxes and fees and wouldn't use my Liberty mutual insurance even though it had the coverage they required that it almost quadrupled the listed price.
Pros: Nice truck
Cons: Hidden fees and huge insurance fees.
Pros: Nothing.The only way it could have gotten worse is if they robbed us at gunpoint.
Cons: No communication as to what the expectations are for the customer. Inflated rates due to knowing most people don't have 300/300 for auto insurance. Won't allow customers to fix the problem with insurance then try to charge outrageous rates for the rental insurance. Classic scam. Can't wait for the BBB and state to shut it down
Pros: Did not use the service after sitting at the airport for an hour with out a shuttle service.
Cons: The airbag sign kept blinking, the price was supposed to cost $260, we ended up paying $410 for unknown fees. Not only that but the car was old too.
Cons: There were man y extra hidden charges. I also overhead them say that discover cars was a moving truck rental company NOT car rental company. I felt extremely deceived.
Cons: took too long for pickup and my original vehicle choice was not available and ended up paying more than my budget.
Cons: This is a bate and switch operation. Even though I had plenty of insurance coverage their ridiculous minimums require you to buy their insurance for $55 a day! The car was old and had 170,000k miles plus the check engine light on - they said don’t worry about! That’s comforting. The contract said return the car empty. However since it had half a tank of gas when we got it, they wanted to charge us for filling it up. I WILL NEVER NEVER NEVER RENT OR RECOMMEND THEM AGAIN! Worst ever!!
Pros: Very professional
Cons: You need to really check your insurance coverage to male sure you don't have to pay for theirs
Pros: THe only thing I liked was the only person there at 930 at night took me where I needed to go since my rental price went from 151.00 to 728.00.
Cons: told needed 500,000 PPI
Pros: None of it. Poor customer experience.
Cons: My reservation was unilaterally canceled because we did not arrive at 21:00. Our delay was caused by a flight cancellation which we attempted to inform several (10+ times). While the voucher confirmed their operating hours from 6:00 to 22:00, they claimed they now close at 21:00 and were completely inflexible about waiting for us a bit longer to be able to pick up the car. Interestingly enough, they did offer a new reservation for 5 times the cost of the original one. I felt robbed to be honest
Cons: unreliable, unprofessional, rudeness, not client friendly, no answer phone calls, hidden fees, etc
Pros: I will definitely not recommend Tu Auto VIP Car rent.
Pros: Absolutely nothing positive can be said about my experience.
Cons: Every aspect of the process was a mess. The unanswered calls to the office, the lack of a shuttle to be picked up to begin with (even though I had a reservation), the different name associated with the company than what was on the booking, the fact that once I FINALLY got ahold of the representative they took 45 minutes to travel what google states is an 8 minute drive to arrive at the airport. I had lost all faith in the company at that point and cancelled my car reservation.
Cons: We rented one car and they substituted a much small one. This is fraud.
Pros: Go eat a weiner
Cons: They refused to allow me to email my insurance prior to arrival, they sent me important information regarding the insurance the day of the rental. They charged me for coverage I already had on my policy, rip-off
Pros: TU AUTO VIP AUTOS NUEVOS
Pros: De lo mejor para alquiler de autos. Sin sorpresas de ningún tipo. Un placer la atención de su personal los cuales resultan muy amables y educados. Con estas gratas cualidades, no hicieron otra cosa que transformarme en “álamo Insiders”. No lo duden. TU AUTO VIP
Cons: Buenas el otro En el primero Por Te dan un super auto, con peajes e internet, son muy amables y si no hablas ingles no hay problema, las chicas hablan español
Pros: Muy buena atención! Carro totalmente nuevo, y muy puntuales recomendados 100%
Pros: They were very nice, clean new cars and I didn't have any extra charges
Pros: I liked: absolutely nothing about my experience.
Cons: I disliked: The agent; the unwillingness to provide decent customer service; the hidden, scam fees; the charge to vacuum the car; the overall shadiness of the operation.
Pros: I didn't like anything
Cons: They over charge you
Cons: They require 300K in property damage on your own insurance or else you have to purchase theirs. This is an unreasonable amount. I have rented many cars and have never needed to purchase additional coverage. The rental agent also insists that you pay for their toll coverage in order to avoid charges. I paid $14.99 per day for this coverage and ended up only using a total of $3.00 in tolls the entire rental period. This is deceitful to out of state renters who are unfamiliar with Florida’s tolls
Pros: Muy rápidos excelente servicio
Cons: Los mejores
Cons: They forced me to take their easy toll pass package which is totally unfair
Pros: They canceled my rental while I was on the plane getting there and would not rent me anything else. Had to find another company last min. Also did not get me deposit money back. Seems like theft
Cons: They canceled my rental while I was on the plane getting there and would not rent me anything else. Had to find another company last min. Also did not get me deposit money back. Seems like theft
Cons: everything, rudest people I ever meet
Cons: They left us stranded at Airport... Would not answer the phone number provided.....7 attempts.
Pros: I never rented the car, whole thing was a scam. I was frightened for my life. Why doesn’t anyone speak English???
Pros: Nothing. The service was horrible in every way. It took them 3 hours from pick up to drive out. When I was left at the airport for 2.5 hours waiting
Cons: Pick up. Inconsistencies. I was total my deposit would be refunded in a couple of days. Then I was told after drop off it would take 20 days for my deposit to be refunded. No one answers the phone when you call numerous times. concerned that I will have to keep on them for my deposit since I'm an international visitor .
Pros: NOTHING - this was in a remote site in a filthy trailer. It took over an hour for them to pick me up. It was unprofessional.
Cons: It took an hour for them to come pick me up and then when I got there they started in on all these additional charges. KEEP AWAY
Cons: The place is a tow company, not a rental place. And they had broken down cars everywhere. They also tried to charge almost 5 times the amount that was shown on the receipt of discovercars.
Pros: They were a total rip off. Kept my deposit.
Cons: Total scam, took 1 1/2 hours to be picked up. Called three times. Took 1 1/2 hours to wait on 2 customers in from my of me. Each person ended up paying $450 to rent there cars. They both were very unhappy. Address is 3101 McCoy RD. Not 3835 McCoy RD building a. 3101 is a total dump. Looks like a small used car lot. Office has two counters. One for Club Car the other for Reliant cars. Agent told me they don't except State Farm. Contract said it does. Then I was told that my insurance didn't hav
Cons: Bad service overall they don’t have very well English speaking ppl And they overcharge they hide stuff in the contract so they look cheap and then they charge you a ton of money
Pros: Absolutely nothing.
Cons: They don’t have a shuttle running regularly. We waited 20min and finally called only to have them tell us they would send someone over and it would take 20min. Then we get there to find out they won’t accept our USAA insurance. It’s a large well known insurance provider. Then they say they will take it but we have to increase our coverage from 100,000 to 300,000 on loss and liability. It all felt like a scam and that’s what you get for booking the cheapest car.
Pros: QUICK RETURN SERVICE FRIENDLY DRIVERS AND STAFF
Cons: THE QUOTED PRICE WAS COMPOUNDED BY THEIR MANDITORY INSURANCE, HIGH DEPOSIT (DUE TO ERRORS, FROZE ALL MY CARDS), AND THE LANGUAGE BARRIER WAS AN OBSTACLE. THE 3 YEAR VEHICLE HAD MANY ISSUES. IT WAS DIRTY, NEEDED REPAIRS AND HAD BODY DAMAGE LIKE SCRATCHES.
Cons: My $85.00 rental car ended up costing me close to $300.00 because of the minuscule fine print. Never again!
Pros: NOTHING. WORST EXPERIENCE EVER
Cons: The actual car rental was awful. We waited more than 30 mins for them to pick us up. I had my 85 year old mother with me. Once he came, he took us to this hotel, his office was no bigger than a closet on a dingy 2nd floor. The car had scratches & the seats were stained. Instead of paying the $76 and some change, it ended up costing me $288 because they would not accept my auto insurance and I had to purchase theirs. From now on, I will only rent a car from a reputable dealer.
Pros: Absolutely nothing.
Cons: They mixed up my reservation, and left me at the airport. I never actually got a car from them, and would like a refund.