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Avis at Orlando Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Nice New car and clean
Cons: Several thing were not good. At the pick up they couldn’t find our prepayment in the system so they had to block the whole rental amount on my creditcard. Also at the pick up the information provided by the agent at the desk is very poor. He added full insurance without consulting us and we already had the full to full gas option but he gave us wrong information to get a empty tank option. Also it is terrible to get in contact with the Orlando office. I tried so many times to call them.
Pros: Avis desk at the Hilton hotel next door and large selection of vehicles to choose from.
Cons: The vehicle broke down and the spare tyre was flat. The breakdown/recovery procedure was poor with the emphasis on the customer to resolve the issue and cover additional expenses. Satisfactory resolution in the end but had to put in a strong request for it. Lost a days use of the vehicle. The replacement vehicle lost pressure in the rear tyre so had to pump it up at the gas station to return it safely.
Pros: Car was reliable. But scruffy. Good size vehicle.
Pros: Quick & efficient
Cons: Being charged so much for a 5 min job to retrieve my keys from the boot of the car
Pros: Nice car
Cons: Service desk extremely slow, only 2 desks open, took ages after a long flight.