AddCar at Orlando Airport

Pros: I am not convinced that I received the best value in terms of overall charge. Website was confusing and gave the impression of a lower overall charge. Having said that, service was superior. I especially appreciated the return/shuttle to the airport. The attendant realized that my mother (with whom I was traveling) had some physical challenges and went out of her way to make the shuttle to the airport as easy as possible. I really appreciated that.

Cons: Location of airport pick up was confusing and not easily explained to me. I did not realize that the premises was not actually at the airport.

Cons: I'm honestly still not sure this service exists. I took a cab from the airport to the given address and either the place was closed or doesn't exist or doesn't have clearly marked signs. That was $30 wasted in addition to the deposit I made on the car. I emailed the company earlier in the day as my flight was delayed, but honestly, what car company AT the airport doesn't stay open? At least until midnight? Or answer their phone? Or have hours posted on their answering service? Nightmare.

Pros: Nothing.

Cons: Horrible customer service. Unable to get a call back or questions answered. Got hung up on twice, even while trying to ask a question!

Pros: Never picked up vehicle

Cons: See above

Cons: They did not honor the contracted price and attempted to charge me more than 3 times the amount!

Pros: Absolutely nothing.

Cons: Please see above for how terrible this experience was. It could have been slightly better to take the effort to refund my money and apologize for not providing a rental car. But you haven’t even done that

Pros: Employees were nice and polite.

Cons: Service was good. Biggest issue is the amount of money that I had to pay when I picked the car up. I never had this issue at any other car rental places. I have been to Florida numerous times. We went with this company because of the discount price they offered then when we picked up the car I paid $200 more than what I agreed to and paid at the time of my reservation. I feel as if I got taken because they already had me at the car rental place so what was I going to do.

Pros: Worst service ever!

Pros: Nothing

Cons: Attitude of agent was poor; when I told her that the charge was 3 x's higher because she did not except my insurance (which I was not told upfront or never happened ever before) and in addition an undisclosed cost not original quoted her reply was you do not have to take the car. Really? I was traveling alone and now since all the waiting time it was dark and I was on the side of what looked like an expressway in a trailer! She did not care, I had no choice I had to take the car and pay upfront

Pros: Literally nothing.

Cons: They are total liars, jack up the rates when you get to the rental counter, which is not even at the airport. We had to take an uber back to the airport and rent from a respectable company. Laughed in our face when we showed them our reservation price. Horrific experience all around.

Pros: Absolutely nothing.

Cons: The hidden fees, horrible customer service, lack of flexibility/understanding and overall, that this company is a total scam.

Cons: When i arrived, i had to pay 100.00 more then what my quote/invoice from you said. We also had to call the establishment five times and waited two hours to get picked up from the airport. I would like a refund for some of my money.

Pros: NOTHING was likeable. The place to pick car was far off.

Cons: PRICE WAS NOT HONORED. ADDED EXTRAS worth of 100$... saying florida fee.. etc etc

Pros: Nothing

Cons: Everything

Pros: They are running a tourist trap in the name of Car rental business.

Cons: They are scammers. I didn't rent the car from them

Cons: The surprise add me. Charges for FSO etc. very mieading

Pros: Nothing.

Cons: I took a very long to get picked up by the shuttle and brought to the car rental place. I was told at booking that the price would be $107 but when we went to actually pick up the car, it ended up being closer to $326 in mysterious additional charges that the agent couldn't even explain clearly. There was another couple sitting in the waiting room when we arrived and they were very angry and described having the exact same experience. Very shady and would not recommend.

Cons: There are so many fees and insurances limitations that I ended up paying much more money than I had anticipated. And they say pick up location as Orlando airport which certainly is not the case. Overall not at all happy!

Pros: The fact that I know not to use it again

Cons: From the 45 minute wait at the airpor to the overcharge to the clerk with attitude when called on a lie

Pros: nothing i ended up paying double and renting from Hertz

Cons: didn't open till 830 am. their response to my 7 am flight. Drop the car off a day early and have my hotel drive us to the airport. I wasn't staying in Orlando or at a hotel.

Cons: The price was different than advertised.. the people literally copied my credit card onto a piece of paper and kept it out in plain site. I saw someone else’s card info just sitting there too. License too! This is how identify theft happens. There were beer cans in the car!!! Are you kidding me? What if I got pulled over and the cops didn’t believe me?? The car engine service light was on. Wtf?? The people spoke very to little English. I will be leaving bad reviews everywhere.

Cons: Wouldn't attempt to use in the future.

Pros: the booking and the promptness for pickup & drop off

Cons: I REALLY HATE WRITING THIS TYPE OF REVIEW. ESPECIALLY WHEN ALL THE AGENTS WERE SO GOOD. The fact that you can't decline insurance without the insurance policy & THE CORRECT COMPANY. Here sir its on the back of the agreement. I guess I will look closely next time to make sure the red icon is AVIS not addCar

Pros: Clean car

Cons: Due to the extra fees that weren't explained very clearly I will stick with the name brand companies in the future

Cons: Price quote not met. Additional charges added at time of rental. Lack of 'transparency' - I feel ripped off!!!

Pros: Nothing. Total scam

Cons: Everything. Complete scam

Pros: It was easy to use online but they sent me to the WORST rental company in Orlando! !!

Cons: They sent me to, literally, the WORST and most DISHONEST rental company in Florida. Shame!

Pros: Very unprofessional! Over 100.00 in hidden fees. Buyer beware. Faluse advertising. Vehicle stunk like mildew. Not clean at all. Very dissatisfied

Cons: Shuttle never came to pick you up from airport. Had to call corporate several times to see where shuttle was. Waited for well over an hour.

Cons: Only for tourist out of state. And didn't get my refund on the insurance I paid for without the car

Pros: Nothing

Cons: I was overcharged. The agents at the car company were not helpful. Extremely disappointing and frustrating.

Pros: Absolutely nothing

Cons: Doesn't communicate with other companies to ensure continuity and rules and regulations

Pros: N/A

Cons: There is not much more can be said other than there was no service to comment on as we never got to try it.