Car Rental – Search, Compare, and Save up to 70%!
Easirent at Orlando Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Counter person was friendly
Cons: Car was not clean when i got it
Cons: Car had many stains and a chip in the windshield which could be dangerous. The rental agent was very pushy with ad ons. I did not need a Sunpass that he kept insisting I did. My homeowners insurance covers rental cars. I usually show my wallet card they record the policy number and it is good to go. He demanded proof of my coverage which I printed out and had after reading previous reviews. I have never had to do this before. It is a low budget operation who I would not rent from again.
Pros: Fast and valuable.
Cons: Not the best shuttle service. There is a small shuttle and only one available. I had to get an Uber.
Cons: The first car had a nail in the tire until we said something but it was quickly replaced.
Cons: I never got my car. They never showed up to pick me up. We couldn’t get in touch with them. The airport couldn’t either. I had to book another service in the spot for three times the price
Pros: Absolutely nothing!
Cons: Absolutely nothing!
Pros: Check out was very quick. Check in was okay. Didn't take too long, but no one allowed us to look over the car and make notes. We just had to take our own pictures.
Cons: Terrible customer service. Did not receive a comparable car to a Tahoe. No other 7-person car options when we had an issue with the car. Unclear pick-up directions.
Cons: car tire had a slow leak
Pros: car was clean and ready Pick up and return to airport and rental facility went better than expected
Cons: have not received a bill or statement yet
Pros: Cost was good value. Shuttle frequency to and from airport was good.
Cons: The car needed oil change and it should have been taken care of prior to my one week rental. The front desk agent was not the friendliest:) He was not rude but was not welcoming at all.
Cons: Horrible wait and no customer service at all. No one even acknowledged our presence!
Pros: Nice car for the money~ easy drop off
Cons: an hour wait in the small hot building to get a car. Employees seemed to be in no hurry to move from customer to customer. some wandered about after helping someone before helping next
Cons: The airport pickup not frequent enough
Pros: Great customer service!
Cons: It was great, thank you :)
Cons: More interested in sitting there on their phones with a lobby full of people who have been waiting 2 hours. No car. No apology. No empathy. A joke of a company.
Cons: Was a little worried I would be late for my early flight do to 6am opening time.
Pros: You Cancelled my reservation while my flight was stuck in the air for an hour and twenty nine minutes so nobody could call while they are still on a flight and you won’t give me a refund after you cancelled my car reservation and I had to book another car with a different company. Never will I recommend this company for anything
Cons: You Cancelled my reservation while my flight was stuck in the air for an hour and twenty nine minutes so nobody could call while they are still on a flight and you won’t give me a refund after you cancelled my car reservation and I had to book another car with a different company. Never will I recommend this company for anything
Pros: They offer transport to and from the airport, easy drop off service.
Cons: Cleanest on the car
Pros: they were friendly and efficient
Cons: the online customer service was the worse I ever had. Please refer to my explanation above
Pros: Bad service
Cons: Bad service
Pros: Cost was good
Cons: Getting to the car rental, the time waiting to get the rental. Selection of vehicles.
Pros: Was informative on renting car in Florida.
Cons: The check in time for picking up took a long time
Cons: Extremely over priced with their "fees and taxes"
Pros: Bad experience. Car was unsafe.
Cons: The trip back to airport to rent from different company.
Pros: Dropping off the car was super quick and easy.
Cons: Picking up the car took a lot longer than expected. Car also had some shifting/transmission issues.
Cons: Long lines and rude people
Pros: Very easy going, quick and best prices.
Cons: First car they tried to give us had no working AC. Second Car we got had a lot of damage and if not noted by us they tried to say the car had no damage.
Cons: Que no me aceptaron el seguro que contrate con Discovery y aun no me lo han devuelto.
Pros: The service provided by Darren was fantastic!
Cons: Can’t name anything.
Pros: The service staff were very friendly and accommodating.
Pros: DROPPING OFF THE CAR.
Cons: POOR SERVICE AND DIFFICULTY TRYING TO COMPLETEMY RENTAL. ALSO UNEXPECTED CHARGES THAT I WAS NEVER MADE AWARE OF. ALSO A PROBLEM WITH MY INSURANCE COVERAGE.
Cons: Get what you pay for car ran rough tire started going flat and was pretty much told your problem never again no off site from airport again
Pros: Derrick at Easirent wasted 2.5 hours of my time because he is not S competent at his job as he should be. I had shown him my insurance information as well as my credit card and he still wanted me to pay for collision insurance with Easirent for everyday I was renting the car. Between me trying to solve this issue that should’ve never been an issue, Derrick wasted so much time with my family of elderly parents and young daughter waited at the airport in worry.
Cons: Derrick said I needed to pay for collision for everyday I was renting the car even though my credit card had collision coverage and my own insurance also had collision insurance that would kick in the following day (though this change I made wasn’t even necessary given my credit card had this already). Basically Derrick tired to oversell and was focused more on being a salesman that he didn’t care that he was being a terrible human.
Pros: Drop off before they opened. So I left key in overnight drop off box. Only easy thing about renting here
Cons: No early shuttle for drop off to airport. Expect customers to uber to airport if its before 6am. Uberring with 2 baby's and car seats was not exactly easy.
Pros: Nothing. Long wait, had to go to a different terminal to get the shuttle. Car salespeople lied to me about buying Florida pass saying tolls for car rentals would be $25 each time.
Cons: Nothing. Never again.
Pros: I thought Easirent was very professional and friendly and caring. Great car too!
Cons: I felt like the staff cared about us and were trying to do thr best they could for us. That feels great!
Pros: The price.
Cons: Too much time spent on waiting on the rental agent.
Pros: Not a thing
Cons: Got to the rental company at 8:20 Three hour wait to get my car Then I had to drive two hours at midnight That was the highlight
Pros: plane was late and the lobby was crowded. not a good place for family of 5 to hang out for 1hr to wait inine and then process the paperwork
Cons: i did not like how all the extra were dropped on me while i waited 30min in the lobby to rent a car. Tollpass $70 was a rip off for $3 in tolls. i could have brought my own tollpass. Insurance $140 was more than the car rental itself. my wife luckily had her declaration pages. more transparency of this would have saved 20min. carseat $105. luckily we know this charge and we brought our own. that would have been $300 in charges over the car rental. for that i could have just rented Hertz on site
Pros: Nice ride
Cons: Was upgraded we didn’t ask for A lot of hidden cost No gas in vehicle 9:45pm
Pros: The ability to rent electric
Cons: The long wait ti.e to pick up
Cons: Not open. Could not get my car. This place is a joke.
Cons: No service was provided. There was no shuttle to the rental lot, and no one answered the phone, only an automated message.
Pros: Everything was good and smooth
Cons: Was tricked to purchase $40 more for the tolls for our 5 day trip.
Pros: They did bring another car right away when we finally got ahold of them
Cons: Everything else
Pros: The tpa agent was helpful to adjust my rental after the mco agent was so RUDE and NOT HELPFUL was wanting to talk to the mco agent on return but was told to wait outside for representative to check out
Cons: The mco rep was so ignorant. Rude. kept referring to do any adjusting on web. Would not answer questions. Due to rental in one's name cud not be adjusted to another name i was separated from my family I last minute ended up in Tampa and family was in mco. Mco agent told to make NEW reservation and will not be refunded for original. I went to the tpa rental and explained what happened it took 1 1/2 hours STANDING in the CROWDED office that had only 2 agents. the TPA AGENT helpful to adjus
Pros: Waited over 2 hours to pick the car up. Way too long after. Full day traveling with a 6 yr old.
Cons: Rep was nice ..but they should have had more staff working… when I signed in I was 71 on the list ..pricing from discover cars …wasn’t even close to what we ended up paying. At easirent.. they could have drop off for departing flights at that level. Dragging out luggage through MCO was not a small feat.
Pros: Customer service was good and everything was pretty smooth. I just wish the car was cleaned better before I received it. Could definitely see that it was used right before I got it. But overall the car served its purpose for a cheap cost
Pros: We had wait 2.5 hours before being waited on qt the rental place. Plus they charged us for tolls abd there wasn't any tolls.
Pros: The clerks knew their business.
Cons: They charged add ons even after specifically saying no to them.
Pros: online search
Pros: Ibi was nice and helpful
Pros: Didint like anything about it. Nothing was easy and customer service wasn’t helpful.
Cons: Had issue with the car where my husband lost 2 days of rental and a job interview and haven’t had any resolution except exchanging the car…should have to pay for the two days we lost
Pros: Typical of most off airport rental sites.
Cons: Very long wait times, over an hour of waiting. Needed to show proof of insurance, declaration page. Pushy about purchasing their "toll package." We didn't use toll roads. Fairly aggressive in wanting you to purchase it. We did not & did fine. Plan to be there for a while.
Cons: That i couldnt get car they were closed
Cons: Pickup our car, you need to organize your company.. pain in ass. 100% customers don't like the method 😒
Pros: Easirent orlando is the worst company. Disrespectful, hidden fees, and have not refunded me for a rental I have not even received.
Pros: Not much
Cons: Price gouging
Pros: Quick and inexpensive.
Cons: Service was great.
Pros: Nice car. Clean and efficient
Cons: I was not given a walkaround inspection or shown the page with existing marks and dents. It appears we were backed into in a parking lot but had no idea whether the cracked tailight was preexisting.
Cons: The shuttle from the airport was great, but simply need to add an hour on either end of your trip which is a negative.
Pros: The service was very slow at 8:00 at night, the under surface of the car was rubbing against the front tire and we fixed it ourselves for the rest of the trip.
Cons: My daughter-in-law's car had a check engine light that came on and she had to take her car seats out of the old car and get another car and no one assisted her
Pros: Thank you to Mr Darren at easirent for his professionalism and kindness.
Pros: nothing, arrogant agent
Pros: Quick, friendly, professional service from our rental agent!
Cons: The pick-up process is awful. Huge wait, dirty crowded space. Awful experience unlike any rental experience ever.
Pros: There was nothing to like. This was HORRIBLE.
Cons: Overcharged us 400+ dollars and wouldn’t refund us. They gave us a car with completely bald tires. Y’all I mean it… they were BALD. I have photo proof… would not at all pass a penny test. The tread was non existent
Pros: Overall affordable rental
Cons: Car had some pretty severe damage that should have been repaired before renting again. Car was only surface cleaned, if you opened up pockets or went through it thoroughly you could see it was pretty dirty still. Rental facility was very dirty and not well maintained. The two gentlemen who drove our shuttle to and from the airport were horribly aggressive drivers who could easily have caused accidents multiple times.
Pros: Car ran well
Cons: We waited over an hour for the airport shuttle to pick us up, then they got there and it was full and we had to wait another hour- 2 hours!! Then on the way home, the shuttle driver has to “go on break” so we had to wait about an hour and 1/2, which caused us to almost miss our flight home.
Pros: Stephon eventually came through for us as ADA needs were met but, I wish he would have been more forthcoming at the beginning as to what he was going to be able to do for accommodating us.
Cons: We got surprised by insurance costs (over charged by company, not him personally). The push to buy 'Toll package'; I won't be using tolls. When I said this, he as much as told me I didn't know what I was talking about and that I couldn't drive on the Florida highways without paying some type of toll without actually calling me a liar. We travelled between various theme parks and to the ocean without paying ANY tolls. Please let customers know there ARE ways to avoid tolls and don't pressure them
Pros: Very efficient
Pros: Easirent made everything easy!
Pros: The workers were nice.
Cons: Everything. Hated the shuttle. Hated the wait. Hated the condition of the car. I just wanted to get to my destination so I took whatever they were offering.
Cons: I was miss-sold a Sun Pass. My vehicle broke down and needed to be towed. Easirent left me to sort it and I had no vehicle for 7 days. I am waiting for a refund.
Cons: Everything, the car was in faulty condition, the service was whack, the place was not clean and the people were not friendly nor helpful.
Pros: Pick up and drop off was good, friendly staff and our car was a new one so we were pleased with that.
Cons: Car park confusing at night .
Cons: everything, this may as well be a car insurance scam with car rentals as a biproduct if youre lucky
Pros: When you arrive at the Easirent facility the lobby is dirty. While waiting to pick see an agent they were experiencing delays due to a internet outage and had their employees using their wifi Hotspot. When we got to the counter the car we'd requested was not available and the comparable was smaller then we needed. The agent gave us a rental with undercarriage damage and looked to have been in a wreck. When we turned the car on it had several warning about sensors.
Cons: The rep we received the car from lied to us about the toll saying Florida doesn't have cash payment lanes to get us to buy the surpass. This was patently false as there is a cash booth not a 1/4 mile down the road from easirent.
Cons: My cost was doubled and unexpected. I would have brought my insurance with me if it was clearly defined when I reserved. I was told if I didn’t have a sun pass at 29.99 per day that I would get a $25.00 fine. It was never explained that I could go thru the cash only lane for the few times that I went thru. I asked if I could bring my insurance info the next day but was told no. I then said I would only rent for one day instead of a week and was told that I would be charged for the entire week .
Pros: Very efficient and friendly.
Cons: Car not cleaned or serviced. Windows very dirty. Oil light on at pickup for oil change. We checked the oil to make sure it was not low.
Pros: The car I rented was practically brand new. Only 1200 miles
Cons: Forced to buy insurance because they do not take our insurance. Also didn’t accept my AAA card for anything. Tried to change us for a second driver , that is free and automatic with a AAA membership
Pros: The only positive was that we had a vehicle for our trip.
Cons: Absolute classic bait and switch. We booked online and received a quote of $204. Upon arrival to Easirent (which is not on site at MCO, we knew this though), our total due was $410 even after declaring our credit card company covers insurance, etc. Insane fees and aggressive suggestions to jack up the price of the rental. The facility was disgusting, most of the staff were friendly though. Just please avoid this place, there’s no way you will save money here.
Pros: It was indeed Easy
Cons: I heard other customers at the check out line complaining of "full coverage", however, presenting my pwn insurance worked just fine!
Pros: The staff were nice.
Cons: It wasn’t the service I didn’t care for. The staff were nice. We did have to wait at the airport for 50 min for the shuttle but maybe something happened that delayed the driver
Pros: Didn't bother picking up the car because easirent ripped us off
Cons: Liars and thieves
Cons: To far from airport. Hours won’t work for everyone Paid for midsize but got Economy
Pros: Easy pick-up/drop-off, quick service at counter, fast shuttle service.
Cons: Car windows were dirty on the inside, wipers needed to be replaced.
Pros: Nothing at all!
Cons: The last time I got the rental car with Easyrent, it was very very time consuming, it took for an hour even though there were only two Customers in front of us. This time they where not renting me the car using my Statefarm insurance, which they did the last time with the exact same insurance information.
Cons: The car that was given to us had low tire pressure, the windshield wipers smeared every time they came on, making it hard to see out. Remote for the lock/unlock didn’t work. Those items were a disappointment. We tried to call and could not get through to anyone. We did opt for the toll pass, but the tolls were suspended our entire trip.
Cons: See above
Pros: absolutley nothing, rude unhelpfull staff not interested that the price quoted on my booking form
Cons: been going to florida for 36 years this has to be the worst rental company in the USA, the was dirty reestrooms out of order. more forms to fill in even though a had pre done this prior to arrival
Cons: they could not provide with a car
Pros: Prices and cars
Cons: long wait lines, took forever.
Cons: Alot of the cars were heavily stained on the inside
Pros: The car was lovely and met our needs. The drop off was very quick and simple and the bus transit was very efficient and clean.
Cons: The depot for collection was utterly disgusting with filthy floor, broken chairs and rude, unhelpful customer service. We waited for 1.5 hours after a ridiculous waiting system of having to write your name on a list. It was very late by the time we finally got the car - about 11pm. We were then told we needed additional insurance, a daily fee for tolls and I don’t know what else - the bill came to over 950 dollars when the discovery cars quoted price had been around 550.
Cons: They bullied me into taking their extra collision insurance, even though I had bought extra through discovery cars. Told me they wouldn't let me have the car if I didn't take their collision damage. Then they also bullied me into buying the auto toll, even though I said I would pay at tolls and I was told I couldn't do that anymore. I didn't know any better so paid it. Then found as I came to first toll, the man lied to me. They took 250 dollar refundable deposit which I still haven't received.
Pros: I didn’t like anything about the service
Cons: Upon collection of the car, I had to wait an hour and half for service. I was only two minutes away when the low tyre pressure light came on. As it was thunder and lightning, we decided to keep going and head to the hotel. During our journey the steering wheel was shaking and an oil light came on too. Upon arrival I checked the tyres and found the two front ones to be bald. Car was exchanged next day, but had to take it back rather than them deliver. Other car was roadworthy but dirty inside.
Cons: The car was filthy, tires were bald and unsafe, hood latch was broken and the service reminder light was on. windshield wipers were shot! I had to spend the time taking the car into a Toyota dealership to service the car just so I felt somewhat safe driving in the Florida rain. The check in process was awful, with agent forcing upscale of more insurance and toll fee coverage. You need to vet the companies you're sending customers to.
Pros: The car was dirty, the fob did not work, the car smelled bad, the tires leaked and I had to spend $10 ]putting air in them..
Cons: See above
Pros: The shuttle driver Jimmy was nice.
Cons: 2 hours to get a car. Trash left inside. Opposite of efficient.
Pros: Car has a “new” smell
Cons: Deceiving rate promotion. The website give you a quote and they tell you another rate at the desk. Putting the rental reinbursement insurance as an excuse.
Cons: Nowhere in the rental agreement did it say that if you were more than two hours late, you would not get a car. It was a major inconvenience which cost us a lot of extra money.
Cons: Unprofessional, slow to process clients through, car was dirty and smelled bad.
Pros: After taking back my first two cars for various reasons, they finally gave me a car that wasn't a disaster
Cons: If you like older smelly cars, please use this outfit. Third times a charm. We rented a full size. Got in started driving and the check engine / maintenance required kicked on and wouldn’t shut off. This was a black Camry and needed a tire balance and alignment. We took it back a few hours later. The agent was nice enough and said he’d upgrade us to an suv. Fine. We got in and it smelled so bad like someone just got done crushing a dart (smoked). I asked about the Atlas sitting over there and h
Cons: Long wait for airport shuttle. Even longer wait for an agent at the Easirent office, both during pickup and return. Rude staff.
Pros: The vehicle needs new tires. Florida was raining pretty bad on our stay and the vehicles tires made the SUV skid severely several times on 2 different days. It was scary.
Cons: I reserved an SUV and the agent at arrival attempted to give me a mini van. Stated no SUV was available but found one 5 minutes after I refused the mini van…..
Pros: Already commented. Poor service
Cons: As above
Pros: excellent at drop off
Cons: Insurance issues. x3 bags only just fit into the trunk of car.. Oversold me SunPass 1 hour to pick up car. Video of car taken to cover yourself in dark. Car maintenance light came on mid trip.
Cons: I was under the impression I had taken out the full insurance but still had to pay at the desk for further cover. Also supposed to be supplied with a full tank of fuel but was just over 3/4 when collected.
Pros: Quick check in! Shuttle driver was great. Attendee at counter was kind.
Cons: Vehicle had low miles but front end damage; haven't ever rented a car with that much damage... ugly. Back tire was damaged apparently and I had to refill the first night, and again three more times. When called automated system, was put in que and then call was dropped after a long wait; did this twice and gave up.
Cons: 1/Wait for van @ airport - very small & crowded -- several people missed 2/Young Man (YM) behind desk said I needed my Insurance Declaration Page or I need to pay $100+/day MORE. Luckily, I called my insurance company & he then spoke w/ them. I wasn't happy. Bait & switch! 3/Checked out car & asked to notate scratches, etc. He said 'it didn't matter' - gave me paper. 4/Started car & see 'MAINTENANCE REQUIRED- SEE DEALERSHIP'. Went back inside... YM nowhere - older man told me not to worry. Scary
Pros: Pésimo servicio
Cons: Pésimo servicio
Pros: Did not like the service.
Cons: Gave me a car with warning signal on. Told me that's Nissan cars they all have that, don't worry it's nothing to worry about. Car ended up having a slow tire leak, I used my own money to pay to put air in tire. They sold me sun pass when I didn't need it. They told me If I didn't get it they will charge me double but couldn't tell me where tolls were. They act like they didn't know which area has tolls, so it forced me to purchase sun pass when didn't need it.
Cons: First it took 1hr after I called them for a shuttle to get pick up at airport then The price quoted online was almost double when picking up car, I decline the rental they kept the money I paid for the car insurance I would never recommend this place…
Pros: quick handover for substitute car
Cons: hidden costs of car hire and e toll charges vastly overpriced
Pros: The car was nice.
Cons: Just being held in a room with about 40 other annoyed people while waiting to get our car.
Cons: Extremely slow, booked for 5pm got car at 6:30! Price was higher than booked, "free pickup" was not free!
Pros: Nothing, everything was awful
Cons: It was awful, service by phone and at the desk was the worst, it took over 3-4 hours and they couldn’t provide us with a car, never getting close to those people again
Pros: Easy to collect car
Cons: Added extra costs
Cons: should have rented from someone else,overpriced and dirty car
Cons: No hay señales en el aeropuerto para localizarlo
Cons: rep don't give contract in paper rather sent via email. you sign the payment blind.
Cons: Massive increase in price from that quoted when we actually picked up the car
Pros: Nothing really.
Cons: The overall non caring staff when I reported the expired tags and inconvenience of being pulled over by the police do to the expired tag. Office was dirty. The bathroom had what appeared to be dried feces on the floor .
Cons: Insisted upon arrival on us paying Extra insurance that is apparently always included by firms based in the airport terminal and cost us an extra 350 dollars. Complete scam to be avoided.
Pros: Had a very great car, service was clear and very faster in processing vehicle return.
Pros: The car was clean. That's all.
Cons: Wait time!! Agents spent take sweet time chit chatting with other agents , answering personal video calls while customers are standing infront trying to finalize the contract, take the key and leave. Rip offs!! I was charged 1 extra day for no reason. I was suppose to have rental from saturday- Tuesday. But I was charged until Wednesday and that was before either got the key from them and I told them to if they can change it till Tuesday. There response was cannot do it.
Pros: The only thing that was good was the ease of the drop off.
Cons: Having the price nearly doubled at collection. Being 'upgraded' to a 7 seater car which we did not need as there's only 3 of us. The up graded car did 21mpg had a bad cracked windscreen, dents all over it and a wiring fault
Cons: Rude staff, poor state of the car
Cons: Cost over $200 on top of what I already paid. Took over an hour to get the car
Cons: Nobody told us what to do when we dropped the car off. Some took the keys and asked for a signature. No instructions or thanks for spending over a thousand pounds/dollars with us.
Pros: Darren was super friendly and helpful.
Pros: Very quick when handing back
Cons: Long wait when picking up additional fees we did not anticipate.
Cons: the time spent waiting to be seen
Pros: Good car
Cons: Already mentioned but poor attitude of staff
Cons: Car rental hours were not updated, my flight got delayed 45 mintues and when I got there it was closed. I had to cancel the reservation and rent another car with somebody else.
Pros: Ibis was very efficient, friendly and helpful
Pros: The car has quite a few dents on it which made it ugly but because we were already tired from the long haul flight; we could not argue
Cons: Not totally straight forward
Pros: Efficient drop off
Cons: Pushing further products when picking up the car. Felt compelled to take these which meant doubling price
Cons: 2nd time of renting with them and both times I have ended up paying a lot more money at the desk despite me purchasing full cover when booking. Easirent blames it on Discovery but I think they are just bandits and I will not be hoodwinked a 3rd time. They flag up as the cheapest hire but when you go to collect car you are practically blackmailed into a whole lot more payment.
Pros: Easy to deal with
Cons: Just had to wait for an hour to pick up a car that was already pre-registered
Cons: THEY REFUSED TO PICK US UP FROM AIRPORT THERE BEFORE 12. CAR HAD ROACHES.
Pros: I’ve rented off easirent in the passed only in the UK never had a problem. This time in the USA avoid by all cost. I had paid for my rental & add extra insurance to give me full cover before I left the UK always done it in past never had a problem.
Cons: I the lady that served me was unprofessional taking video calls & calls while she was in the middle of serving me. So rude, she did not want to listen or I showed her I was fully cover she said couldn’t release car as was not on system which was not down to me she said I never paid even though I showed her the insurance cover on my phone we had discover on phone trying to solve the problem had to do the whole thing again got charged & extra $250 they would not release the car until I paid it + d
Pros: Car was bigger than I expected.
Cons: One hour wait for pickup was ridiculous. External of the car wasn't clean.
Pros: Did everything as they should have
Cons: Price was a bit expensive
Pros: It was so easy to drop it off
Pros: When returning the car an Agent called Jose was extremely efficient, friendly and waste no time checking the car and confirming the return. He explained about the deposit return and was a credit to the company compared to the stress & pressure used when collecting the car.
Cons: Pressured to purchase additional insurance cover. Used scare tactics saying the current SLI cover did not cover me properly. Then insisted I sign a form claiming I had refused SLI insurance for my rental period. I stated I would not sign as I had SLI insurance sa stated on my voucher. Took 1 hr refusing to sign any form or pay additional cover before the agent allowed us to take the car. Bad experience collecting the car. Good experience returning due to Jose’s professional approach
Pros: Drop off was quick
Cons: Condition of the car was not cleaned outside or in and there was a smell that required a freshener to be used. They didn't seem to be aware of the excess insurance I'd paid in advance and wanted me to buy extra insurance, eventually asking me just to sign a waiver. Also the charges for toll fees were excessive at $10 per day, making out that we'd need toll coverage continuously even though we used the tolls maybe four or five times the whole trip. No GPS in the car. Would not use again.
Pros: My agent was professional and polite
Cons: The car I rented from was easirent.com that was found on your site. I would not utilize your site that has them for a referral. Terrible customer service at the rental company. Limited signage on what to do upon arrival at rental. Upon return it took me half an hour to turn in my keys. Customer service was taking care of renters, but no one available to check my return. Car was dented, not washed and I had to put a full bottle of washer fluid in car.
Pros: attendants were very pleasant and courteous upon arrival and departure to pick up vehicle.
Cons: tire pressure sensor was illuminated during entire time of rental usage.
Pros: The car was fine. Drop off was quick and seemed efficient.
Cons: They pressured me to take out further insurance (I'd already topped up my insurance) when picking up the car and wouldn't let me take it without. They then refused to give me a physical proof of satisfactory return when I dropped it off (it was certified fine; I returned it full of gas and in perfect condition). They said it would be emailed; nothing has been emailed. It all made me feel like I was being taken advantage of.
Cons: We queued for one and a half hours in a very warm room, the man that served us was rude, they added £200 on the top of the original price quoted, i had to ring constantly for 5 days to get my contract emailed to me,
Pros: Iris was excellent/ professional
Pros: My car was brand new with just 4 miles on it!
Cons: Everything was honestly great and much appreciated!
Pros: Total disgusting
Cons: They exasperated about everything to get you to have all the extras
Pros: Good Car received.
Cons: Insisting on purchasing additional coverage while my credid card already provided additional coverage.
Pros: The guy on the desk apologised about the long wait time to pick up the car and offered us a complementary upgrade to a slightly larger vehicle to compensate for the inconvenience caused. When we arrived at the airport, the shuttle bus was waiting for us to take us to the Easirent desk.
Cons: When we arrived at the Easirent desk, we were told the computer systems were down and had to wait in a very crowded waiting room for nearly 2 hours. Even though we had checked in online ahead of our arrival, this was dismissed as they still needed the computer systems and so paperwork for each customer had to be completed manually. However the car given did not come with a built in sat nav even though it was a newish car as the software had not been downloaded & it also stunk of cigarettes.
Pros: When dropping off a friendly and informative staff. Shuttle bus service very good
Cons: Shuttle bus long wait, nearly 1 hour. On arrival only tried to sell full coverage. I declined and made it clear I required no extra charges. Response was to state that deposit would take 30 days to reimberse because not full coverage. Stated I had $900 still to pay according to their records despite $0 paid in advance on your paperwork. Easirent had to contact main office to confirm $0 to pay. Tried to add 'toll' charges giving incorrect information on toll cash payments instead of prepaid.
Pros: Absolutely nothing
Cons: To much to list
Pros: Nothing.. absolutely dreadful
Cons: Filthy car, ‘maintenance required’ constantly flashing in the dash, covered In scratches, tyre problems, broken touch screen. 30 mins hard sell for ‘extras’. Paid >$100 more than you quoted due to ‘airport subsidy’ not quoted in the price. Absolutely appalling.
Cons: They attempted to offer a car of a lower specification than the one reserved which had a drivers seat that could be moved due to a fault. They were forced to provide me with a car that matched the specification I had reserved. They attempted to scare people in to paying for the E-Z toll pass at $12 per day + taxes. They suggested that many toll booths are unmanned with no other means to pay. We travelled to Sebastian and had day trips where we only encountered toll roads around Orlando.
Pros: There where trying to take £1800 off my car if I didn’t take more insurance and sunpass in Florida Orlando Dirty throw out the motor also never check the motor with me so please if you find yourself uses this company please take a video off the motor in and out
Cons: They made me take ever thing they had to offer or they where take £1800 on my card witch I never had so I had no choice but to take it Plus they tried to say I bumped it. Just glad I taking a video off the motor in and out & for the dirty with in & out the motor. Just not happy at all It was meant to be a 12 seater I was getting. I got a 10 seater
Cons: 1. The vehicle smelled of cigarettes. 2. I could not get customer service for several days 3. I paid for a service that I didn't need
Pros: Customer service was fine, but car needed to be serviced.
Pros: It was easy to book online.
Cons: The driver from the airport was great, btw. The service at the desk was okay, but not great. The car smelled heavy smoke- it was very strong that we bought our own air spray. It caused me bad congestion. The glass inside was dirty and full of smoke fog- it was disgusting. The car ran well. They need to spend time cleaning the cars after they have been returned. Also, the gas was a quarter of a tank which in a way is fraudulent. Contract says full to full. Overall, it was a poor experience.
Cons: Very very slow customer service
Cons: Car was dirty and smelled like smoke.
Pros: It was cheap
Cons: The drop off process sucks, the check in process sucks,
Cons: The agent took advantage of us and made tricked us into getting insurance without our authorization, just for his own interest. We stated we did not want insurance and when he asked my husband to put his initial/his only intension was to trick him- while we were thinking we were just getting the paper work for the receiving of the car. He was very deceiving and dishonest. Employees like this are not a good representation of your company. We will fight to get our money back since this dishone
Pros: It was great service - the car was dirty on the outside but agent did a great job and washed it before we left.
Cons: The toll fee that I paid - I only used less than a quarter of what I paid - from airport to Orlando and from Orlando to airport- I think the $11+ a day charge is too high especially if you are unaware of how much you are going to use it.
Pros: Horrible services vehicles dirty and damage everywhere
Cons: They charge way too much for the cheap damage dirty vehicle they give u And on top of that yuyhave to inspected the vehicle your own self
Cons: Car needed tires and the windshield wipers were horrible. It’s Florida. It rains. Tires and wipers are critical.
Pros: No hidden fees
Cons: 1- I have to pay $33 a day for insurance, it's too much . 2- they open until 1:00 PM at Sunday, it's short too much day
Cons: Over a half hour wait time just to see a representative to receive the keys for a car that was already paid for.
Cons: The rep I got was rude & gave me a hard time. It took an hour and a half to get my car & was late getting to where I needed to be.
Cons: Easirental was the worst user experience renting a car. We was 3 hours waiting to have the car, and really BAD attention by the sellers.
Pros: Car had a maintenance light on.
Cons: Charged $300 extra for extra driver.
Pros: Horrible Service. Thieves
Cons: Rude and ignorant personnel
Pros: easy and quick process.
Cons: Besides not knowing that i needed to be transported to an off-site office, I would've like to know that the rental company was easirest, when I booked my car it said it was with discover cars, therefore I looked for discover cars desk, just to find out I should have looked for easirent instead.
Cons: I was over charged. I paid a deposit online and when I arrived at the airpot no one was there to pick me up and when I arrived there I got hit with all these other fees and was told they never got a deposit when I clearly had the email and the print out of it as well as the receipt of payment. It took me the whole week asking them to give me a copy of the receipt & they claimed to email it when I asked the email it was not mines. I gave it to them once again and still have yet gotten it!!!!!
Cons: This was the worst service and car I have ever rented.
Pros: NOTHING !!!!!!
Cons: easypass for tolls a ripoff,charged me 90.93 for 7 days telling me i would 25.00 dollars penalty per toll.Also conned into paying" lost of use" ins.my credit card would have payed ,they in my opinion me robbed me out of 207.93.The car that i recceived was not clean ,the front full of dead bugs
Cons: They insisted I take. Coverage when I showed them I had it. The agent was non caring
Pros: The car was in good condition, the shuttle service was on time, the staff was friendly
Cons: The time spent picking the car,
Cons: I did not they had no idea what was going on and it was extremely slow.
Pros: Stephone was a gem to work with. He was very helpful and gave me really good information about the city.
Cons: I despised the pick up time and the excuse for the delay (it took an hour). The excuse was "traffic". However, I saw several other companies come and go two or three times (one came four).
Pros: Worst experience ever. The girl on the phone was really helpful but you can only do so much with a terrible product
Cons: I am glad that I now know never to use “discount” car rentals because of how expensive it ends up being more expensive than enterprise.
Pros: The shuttle driver on the way back was nice. However on the way to the airport had to wait for shuttle. It took me over two hours from the time I walked out at the airport until I had the car
Cons: Had to wait for two shuttles and finally got on the third one due to others waiting. Shuttles did not Accommodate very many people. Once I got to the rental company had to wait as well. Then the person helping me acted like I needed to buy toll pass. I never used one toll the entire time I was there. This cost an extra $70. I would never use this car rental company again. Actually actually kind of ruined my trip. I’ve traveled quite a bit and I’ve never had an experience renting a car like this.
Pros: not complicated with no one trying to sell extras
Cons: dated waiting area,reminded me of a bus station.just ok.
Pros: The only good thing is the guy who drove us back to the airport was kind and helpful.
Cons: Manager went out to smoke while several people waited to get cars. Car was disgustingly dirty and no way it was cleaned based on covid rules. Car had bad tire so I had to put air in it every time we took it. Also, add oil light notification which changed our plans based on being worried about driving it. Lots of broken promises from the location and corporate office. Was told I would get refund and now I am fighting you for it through my CU. You should have zeros above as a 1 is high.
Cons: Poor customer service. Long wait @ agency. Long wait for shuttle pick up
Cons: Did not pick car up as written contract said PIP was included and the desk refuted that.
Cons: Hidden fees / price to high for regular cars
Pros: They were really nice 😊
Pros: Absolutely NOTHING!
Cons: You booked me with a car with Easirent, who was absolutely awful. Dirty, unprofessional and unorganized. They tried to give multiple customers before me cars that were clearly involved in an accident, tried giving me a car with a broken tail light and each agent priced 3 different customers including myself a different price for the EZPass. Will NEVER rent from you guys or them again. Long line to pick up and drop off until we almost missed our flights. Shuttle drivers were the return agents.
Pros: Absolutely nothing. This was the worst rental experience of any kind I've ever had.
Cons: Everything. I was not even able to get the car I reserved in advance because they were "out of cars".
Pros: They actually had my car
Cons: Very hard to reach, I waited for an hour for the shuttle, not flexible at all on early return.
Cons: If my contract was canceled because I put a.m. not p.m.. How can you charge me for two vehicles. And explain it to us ! 4 days =$1200. = crazy!
Pros: I hated every moment of dealing with this company.
Cons: THEY did not pick me up from the airport as requested, did not answer the phone at all, not one person spoke English completely so there were lies in translation. It was a true waste of money and I lost a whole day of usage.
Pros: Friendly desk representative
Cons: Shutttle needs to run more often or more shuttles need to be going, we had a party of 9 and had to split and then wait an additional 30 minutes
Pros: It was cheap. Guess I got what I paid for.
Cons: Already told you
Pros: Horrible from start to finish This Easirent is the worst.
Cons: Everything they are the most underhanded sketchy outfit I’ve ever dealt with.
Pros: Cars available and free shuttle.
Cons: Easy and fast drop off.
Pros: Easy return
Cons: Excessive wait to pick up car
Pros: Nothing. Will contact the Better Business Bureau. I didn’t sign up to get curse and be rude to.
Cons: The vendor and the front desk was rude, the car was not ready. When I ask about the term of the vehicle the lady gave me an attitude.
Pros: Not one THING!
Cons: EVERYTHING i WOULD NEVER RENT ANOTHER CAR FROM THIS COMPANY EVEN IF YOU PAID ME!!!!!
Pros: The car was super clean & great gas mileage! Everyone was nice & the process was easy except for being charged $60 for a sun pass I didn’t use or need. Luckily, Tania, the manager-on-duty was a TREMENDOUS help when I needed to extend my rental. She was so accommodating & I appreciate her so much.
Cons: I had to pay $60 for the sun pass that I never used. Wish I had known I wasn’t going anywhere near a toll road & maybe I should’ve been asked where I’d be before charging me for a needless expense. But I guess that’s how they make more money. It’s my stupidity for not checking my routes while I was there.
Pros: The process and value for the car I rented was great my only concern is that the waiting room was a little crowded and the wait was close to an hour.
Pros: The service was great - agents were very helpful and efficient
Cons: VERY long line that moved slowly
Pros: Car was great
Cons: The rude service and demands and extra charges
Cons: save you some money and rent somewhere else . they pick you at the airport to bring you a theyre office but when you are theyre they announce you the total price its not the total price they charge me over 200$ for an assurance . and you didnt have aany choice than pay exept if you want to take a walk to the airport or call a cab but its $$ again .the car was not so clean and the first car they provide it was a versa but a pay for sentra . but the front bumper of the versa didnt old in place
Pros: The shuttle driver was a very nice guy and did a great job!
Cons: Took forever to get a rental car, car stunk like smoke, poor condition to rental facility. Just overall poor experience.
Cons: all the hidden fees
Pros: never use it again!
Cons: never use it again!
Pros: It taught me not to skimp on rental car companies. Never again.
Cons: Disposable mask left on passenger side of car, car smelled like the attendant’s raunchy cologne, rear tailgate did not function properly, no sense of urgency to help customers, trash building/location.
Cons: I prebooked the car online and when I arrived they charged me more than I booked it for. I prepaid $25 and they told me they had no record of that. They also added insurance to the car without my consent even though I brought proof of my own insurance. When I brought that to their attention they stated they had "no way of refunding it" because the company is "based out of the UK". Car was a piece of junk-no power locks or windows, tires were bald and the brakes were grinding. I didn't feel safe!
Cons: They charge me twice
Cons: Everything!!!!! No one picked up the phone to pick me up. No one answered the phone for 3 days. Never got my rental and had to spend more money on a rental
Pros: First car had a loose front fender and a completely bald tire. Second car had mechanical issues
Cons: Just a poor overall experience
Pros: It was quick
Cons: That I couldnt make any upgrades or remove things once I was there at the desk. I didnt see any phone numbers direclty where I did the booking online
Cons: They work for such a low life company
Pros: not much. The attendant was nice.
Cons: Very small crowded parking lot, hard to move car. We didn't get the car class we reserved and paid for.
Cons: There was to many hidden cost
Pros: They could not be reached by phone
Cons: They could not be reached by phone
Pros: Easy drop off.
Cons: Wrong address in pickup and drop off instructions. No one answered the phone multiple times trying to call. When first arrived no one was at the reception counter for 10 minutes.
Cons: Car smelled like cigarettes
Pros: They was very approachable very professional .
Pros: The price of the renting the vehicle was very reasonable
Cons: We have not heard back from Easirent about rebating one week rental due to the Covid 19 virus
Pros: Everything was done fast. Don't get me wrong it was busy when I got there so I knew I had to wait. They could have hired more clerical staff at the front to move things faster.
Cons: They need a bigger place. Too small in that building for how busy it was. Need more space. I had no issues with the staff. Customers were rude but that is human nature at its best.
Pros: Dropping off the car was ok
Cons: Waited for about one hour for the shuttle van to come and when another told the driver about the long wait he responded by saying sarcastically “well I’m here” twice with no apologies whatsoever.
Pros: willingness to be helpful
Cons: selection of vehicles, not able to get someone on the phone locally.
Pros: The price was great and the agents were friendly.
Cons: It took a long time to pickup the car.
Pros: Nice staff
Cons: To long to wait for shuttle and check in
Cons: Scammed into getting toll pass. Rude agent. Zero roadside assistance. Gave me no paperwork. Would NEVER recommend this company.
Pros: The offered me an SUV when I had previously selected a smaller car.
Cons: They are extremely unorganized and the wait is ridiculous. They have a sign in sheet that we have to put our name on to get called. The staff does not move with any sense of urgency when there is a huge line in and outside of the establishment. The airport shuttle driver drives reckless. I ended up paying way more than I expected due to hidden terms. I will never rent from them again. The value was not worth the experience.
Pros: Nothing at all. It was the worst experience I ever had.
Cons: I spent two hours to pick up the car. The car was old and dirt. The staff don't care with you are waiting. They add a lot of stuff in my rent to pay more.
Pros: Nice Car...Clean
Cons: Like everyone else they try to upcharge you for looking sideways..
Pros: Airport pickup and drop off. Nice and clean car to drive.
Pros: Efficiency of time
Cons: Bad service, long time waiting and asking more other services
Pros: affordable price
Cons: slow check in, a car with strong cigarette odor, employee trying to charge me for insurance I don't want after providing all documents
Pros: The man who processes our return and transfer back to airport was very nice and professional.
Cons: The pick up process, especially the horrible customer service received from desk clerk. Will NEVER use them again
Pros: There has to be a better way to pick up the car promptly. The people that work for you (2) were fine. Every customer trying to get a car took 30 -40 minutes to go through what they needed etc. this was terrible frustrating and a waste of my life in your building. Can’t you have an express line or something. Or have a way to pay before and have the keys just waiting there for an express pick up. I would take a cab next time at much more expense than waiting around for two hours.
Cons: It was fine
Cons: We had an issue with getting picked up by the shuttle, the girl at the desk insisted on us buying a toll pass which was very aggressive. The car we were given had literally been parked by the previous hirer so hadn't been cleaned. We then had a mechanical issue with what turned out to be a flat battery however when I called the emergency number nobody answered despite me calling it repeatedly for over an hour - we were stranded with no means of communicating with the company. diabolical service
Cons: They give you the car dirty, they car I was given had been crashed in the back. There are hidden fees and you end up paying more.
Pros: The service provided by Jennifer was great
Cons: Waited one hour before could pick up the car, however once I got served, Jennifer was great
Pros: The car clean. Full tank.
Cons: Difficult to comtact on arrival to airport (their phone did not respond). Not all charges were disclosed at the moment of booking (i.e., insurance for "3rd party"). There were otrher customers (during pick-up and dropping offthe car) complaining regarding car booking cancellations (cancelled by the Easirent). There was a problem with car tire pressure.
Pros: Lady tried to be helpful, policy is not her fault
Cons: Takes so long
Cons: They canceled my rental car, gave it to somebody else and wanted to charge double for me to rent the care once again. Filthy environment and terrible service
Pros: Good service, friendly staff.
Cons: When dropping off the car there was no enough staff as they are also attending new customers.
Pros: Original quoted price.
Cons: They did not honour the stated price and were exceptionally rude to me. I would like to discuss this in detail with a high ranking supervisor. My number is 416-827-4999.
Pros: My rental agent worked quickly to get me in and out.
Cons: My car was beat up, dented, the passenger door wouldn’t lock, but worst of all they gave it to me dirty. Inside and out. Not dirty as in “not clean enough” but as in “we didn’t wash it at all”
Pros: This was the worst experience ever The car was dented and scratched all over the interior was broke the the tire was flat which we told them before we left nothing but problems DO NOT USE THIS COMPANY
Pros: Car was in good shape
Cons: Difficult pick up. Took over 30 minutes
Cons: It took 75 minutes to get on my way, due to insurance proof
Pros: the car itself was fine
Cons: car was not ready 2 hours after scheduled time of pick up, location was severely understaffed and it took over an hour to pick up and drop off the car. surprise additional fees at the time of pick up - would not rent the car until i purchased a premium insurance policy (even though I have coverage with AMEX). good people but horrible system would never rent from here again.
Pros: Great guy at the counter. Was great at letting me know about tolls and quirks with apps for those.
Cons: Nothing really.
Cons: If I could give it a negative I would the car inside was filthy and currently disputing charges with the company. Not value for the money as the same competitors were charging and having a gross car. Pretty sure it wasn’t even checked before renting our.