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Easirent at Orlando Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Did everything as they should have
Cons: Price was a bit expensive
Pros: It was so easy to drop it off
Pros: When returning the car an Agent called Jose was extremely efficient, friendly and waste no time checking the car and confirming the return. He explained about the deposit return and was a credit to the company compared to the stress & pressure used when collecting the car.
Cons: Pressured to purchase additional insurance cover. Used scare tactics saying the current SLI cover did not cover me properly. Then insisted I sign a form claiming I had refused SLI insurance for my rental period. I stated I would not sign as I had SLI insurance sa stated on my voucher. Took 1 hr refusing to sign any form or pay additional cover before the agent allowed us to take the car. Bad experience collecting the car. Good experience returning due to Jose’s professional approach
Pros: Drop off was quick
Cons: Condition of the car was not cleaned outside or in and there was a smell that required a freshener to be used. They didn't seem to be aware of the excess insurance I'd paid in advance and wanted me to buy extra insurance, eventually asking me just to sign a waiver. Also the charges for toll fees were excessive at $10 per day, making out that we'd need toll coverage continuously even though we used the tolls maybe four or five times the whole trip. No GPS in the car. Would not use again.
Pros: My agent was professional and polite
Cons: The car I rented from was easirent.com that was found on your site. I would not utilize your site that has them for a referral. Terrible customer service at the rental company. Limited signage on what to do upon arrival at rental. Upon return it took me half an hour to turn in my keys. Customer service was taking care of renters, but no one available to check my return. Car was dented, not washed and I had to put a full bottle of washer fluid in car.
Pros: attendants were very pleasant and courteous upon arrival and departure to pick up vehicle.
Cons: tire pressure sensor was illuminated during entire time of rental usage.
Pros: The car was fine. Drop off was quick and seemed efficient.
Cons: They pressured me to take out further insurance (I'd already topped up my insurance) when picking up the car and wouldn't let me take it without. They then refused to give me a physical proof of satisfactory return when I dropped it off (it was certified fine; I returned it full of gas and in perfect condition). They said it would be emailed; nothing has been emailed. It all made me feel like I was being taken advantage of.
Cons: We queued for one and a half hours in a very warm room, the man that served us was rude, they added £200 on the top of the original price quoted, i had to ring constantly for 5 days to get my contract emailed to me,
Pros: Iris was excellent/ professional
Pros: My car was brand new with just 4 miles on it!
Cons: Everything was honestly great and much appreciated!
Pros: Total disgusting
Cons: They exasperated about everything to get you to have all the extras
Pros: Good Car received.
Cons: Insisting on purchasing additional coverage while my credid card already provided additional coverage.
Pros: The guy on the desk apologised about the long wait time to pick up the car and offered us a complementary upgrade to a slightly larger vehicle to compensate for the inconvenience caused. When we arrived at the airport, the shuttle bus was waiting for us to take us to the Easirent desk.
Cons: When we arrived at the Easirent desk, we were told the computer systems were down and had to wait in a very crowded waiting room for nearly 2 hours. Even though we had checked in online ahead of our arrival, this was dismissed as they still needed the computer systems and so paperwork for each customer had to be completed manually. However the car given did not come with a built in sat nav even though it was a newish car as the software had not been downloaded & it also stunk of cigarettes.
Pros: When dropping off a friendly and informative staff. Shuttle bus service very good
Cons: Shuttle bus long wait, nearly 1 hour. On arrival only tried to sell full coverage. I declined and made it clear I required no extra charges. Response was to state that deposit would take 30 days to reimberse because not full coverage. Stated I had $900 still to pay according to their records despite $0 paid in advance on your paperwork. Easirent had to contact main office to confirm $0 to pay. Tried to add 'toll' charges giving incorrect information on toll cash payments instead of prepaid.
Pros: Absolutely nothing
Cons: To much to list
Pros: Nothing.. absolutely dreadful
Cons: Filthy car, ‘maintenance required’ constantly flashing in the dash, covered In scratches, tyre problems, broken touch screen. 30 mins hard sell for ‘extras’. Paid >$100 more than you quoted due to ‘airport subsidy’ not quoted in the price. Absolutely appalling.
Cons: They attempted to offer a car of a lower specification than the one reserved which had a drivers seat that could be moved due to a fault. They were forced to provide me with a car that matched the specification I had reserved. They attempted to scare people in to paying for the E-Z toll pass at $12 per day + taxes. They suggested that many toll booths are unmanned with no other means to pay. We travelled to Sebastian and had day trips where we only encountered toll roads around Orlando.
Pros: There where trying to take £1800 off my car if I didn’t take more insurance and sunpass in Florida Orlando Dirty throw out the motor also never check the motor with me so please if you find yourself uses this company please take a video off the motor in and out
Cons: They made me take ever thing they had to offer or they where take £1800 on my card witch I never had so I had no choice but to take it Plus they tried to say I bumped it. Just glad I taking a video off the motor in and out & for the dirty with in & out the motor. Just not happy at all It was meant to be a 12 seater I was getting. I got a 10 seater
Cons: 1. The vehicle smelled of cigarettes. 2. I could not get customer service for several days 3. I paid for a service that I didn't need
Pros: Customer service was fine, but car needed to be serviced.
Pros: It was easy to book online.
Cons: The driver from the airport was great, btw. The service at the desk was okay, but not great. The car smelled heavy smoke- it was very strong that we bought our own air spray. It caused me bad congestion. The glass inside was dirty and full of smoke fog- it was disgusting. The car ran well. They need to spend time cleaning the cars after they have been returned. Also, the gas was a quarter of a tank which in a way is fraudulent. Contract says full to full. Overall, it was a poor experience.
Cons: Very very slow customer service
Cons: Car was dirty and smelled like smoke.
Pros: It was cheap
Cons: The drop off process sucks, the check in process sucks,
Cons: The agent took advantage of us and made tricked us into getting insurance without our authorization, just for his own interest. We stated we did not want insurance and when he asked my husband to put his initial/his only intension was to trick him- while we were thinking we were just getting the paper work for the receiving of the car. He was very deceiving and dishonest. Employees like this are not a good representation of your company. We will fight to get our money back since this dishone
Pros: It was great service - the car was dirty on the outside but agent did a great job and washed it before we left.
Cons: The toll fee that I paid - I only used less than a quarter of what I paid - from airport to Orlando and from Orlando to airport- I think the $11+ a day charge is too high especially if you are unaware of how much you are going to use it.
Pros: Horrible services vehicles dirty and damage everywhere
Cons: They charge way too much for the cheap damage dirty vehicle they give u And on top of that yuyhave to inspected the vehicle your own self
Cons: Car needed tires and the windshield wipers were horrible. It’s Florida. It rains. Tires and wipers are critical.
Pros: No hidden fees
Cons: 1- I have to pay $33 a day for insurance, it's too much . 2- they open until 1:00 PM at Sunday, it's short too much day
Cons: Over a half hour wait time just to see a representative to receive the keys for a car that was already paid for.
Cons: The rep I got was rude & gave me a hard time. It took an hour and a half to get my car & was late getting to where I needed to be.
Cons: Easirental was the worst user experience renting a car. We was 3 hours waiting to have the car, and really BAD attention by the sellers.
Pros: Car had a maintenance light on.
Cons: Charged $300 extra for extra driver.
Pros: Horrible Service. Thieves
Cons: Rude and ignorant personnel
Pros: easy and quick process.
Cons: Besides not knowing that i needed to be transported to an off-site office, I would've like to know that the rental company was easirest, when I booked my car it said it was with discover cars, therefore I looked for discover cars desk, just to find out I should have looked for easirent instead.
Cons: I was over charged. I paid a deposit online and when I arrived at the airpot no one was there to pick me up and when I arrived there I got hit with all these other fees and was told they never got a deposit when I clearly had the email and the print out of it as well as the receipt of payment. It took me the whole week asking them to give me a copy of the receipt & they claimed to email it when I asked the email it was not mines. I gave it to them once again and still have yet gotten it!!!!!
Cons: This was the worst service and car I have ever rented.
Pros: NOTHING !!!!!!
Cons: easypass for tolls a ripoff,charged me 90.93 for 7 days telling me i would 25.00 dollars penalty per toll.Also conned into paying" lost of use" ins.my credit card would have payed ,they in my opinion me robbed me out of 207.93.The car that i recceived was not clean ,the front full of dead bugs
Cons: They insisted I take. Coverage when I showed them I had it. The agent was non caring
Pros: The car was in good condition, the shuttle service was on time, the staff was friendly
Cons: The time spent picking the car,
Cons: I did not they had no idea what was going on and it was extremely slow.
Pros: Stephone was a gem to work with. He was very helpful and gave me really good information about the city.
Cons: I despised the pick up time and the excuse for the delay (it took an hour). The excuse was "traffic". However, I saw several other companies come and go two or three times (one came four).
Pros: Worst experience ever. The girl on the phone was really helpful but you can only do so much with a terrible product
Cons: I am glad that I now know never to use “discount” car rentals because of how expensive it ends up being more expensive than enterprise.
Pros: The shuttle driver on the way back was nice. However on the way to the airport had to wait for shuttle. It took me over two hours from the time I walked out at the airport until I had the car
Cons: Had to wait for two shuttles and finally got on the third one due to others waiting. Shuttles did not Accommodate very many people. Once I got to the rental company had to wait as well. Then the person helping me acted like I needed to buy toll pass. I never used one toll the entire time I was there. This cost an extra $70. I would never use this car rental company again. Actually actually kind of ruined my trip. I’ve traveled quite a bit and I’ve never had an experience renting a car like this.
Pros: not complicated with no one trying to sell extras
Cons: dated waiting area,reminded me of a bus station.just ok.
Pros: The only good thing is the guy who drove us back to the airport was kind and helpful.
Cons: Manager went out to smoke while several people waited to get cars. Car was disgustingly dirty and no way it was cleaned based on covid rules. Car had bad tire so I had to put air in it every time we took it. Also, add oil light notification which changed our plans based on being worried about driving it. Lots of broken promises from the location and corporate office. Was told I would get refund and now I am fighting you for it through my CU. You should have zeros above as a 1 is high.
Cons: Poor customer service. Long wait @ agency. Long wait for shuttle pick up
Cons: Did not pick car up as written contract said PIP was included and the desk refuted that.
Cons: Hidden fees / price to high for regular cars
Pros: They were really nice 😊
Pros: Absolutely NOTHING!
Cons: You booked me with a car with Easirent, who was absolutely awful. Dirty, unprofessional and unorganized. They tried to give multiple customers before me cars that were clearly involved in an accident, tried giving me a car with a broken tail light and each agent priced 3 different customers including myself a different price for the EZPass. Will NEVER rent from you guys or them again. Long line to pick up and drop off until we almost missed our flights. Shuttle drivers were the return agents.
Pros: Absolutely nothing. This was the worst rental experience of any kind I've ever had.
Cons: Everything. I was not even able to get the car I reserved in advance because they were "out of cars".
Pros: They actually had my car
Cons: Very hard to reach, I waited for an hour for the shuttle, not flexible at all on early return.
Cons: If my contract was canceled because I put a.m. not p.m.. How can you charge me for two vehicles. And explain it to us ! 4 days =$1200. = crazy!
Pros: I hated every moment of dealing with this company.
Cons: THEY did not pick me up from the airport as requested, did not answer the phone at all, not one person spoke English completely so there were lies in translation. It was a true waste of money and I lost a whole day of usage.
Pros: Friendly desk representative
Cons: Shutttle needs to run more often or more shuttles need to be going, we had a party of 9 and had to split and then wait an additional 30 minutes
Pros: It was cheap. Guess I got what I paid for.
Cons: Already told you
Pros: Horrible from start to finish This Easirent is the worst.
Cons: Everything they are the most underhanded sketchy outfit I’ve ever dealt with.
Pros: Cars available and free shuttle.
Cons: Easy and fast drop off.
Pros: Easy return
Cons: Excessive wait to pick up car
Pros: Nothing. Will contact the Better Business Bureau. I didn’t sign up to get curse and be rude to.
Cons: The vendor and the front desk was rude, the car was not ready. When I ask about the term of the vehicle the lady gave me an attitude.
Pros: Not one THING!
Cons: EVERYTHING i WOULD NEVER RENT ANOTHER CAR FROM THIS COMPANY EVEN IF YOU PAID ME!!!!!
Pros: The car was super clean & great gas mileage! Everyone was nice & the process was easy except for being charged $60 for a sun pass I didn’t use or need. Luckily, Tania, the manager-on-duty was a TREMENDOUS help when I needed to extend my rental. She was so accommodating & I appreciate her so much.
Cons: I had to pay $60 for the sun pass that I never used. Wish I had known I wasn’t going anywhere near a toll road & maybe I should’ve been asked where I’d be before charging me for a needless expense. But I guess that’s how they make more money. It’s my stupidity for not checking my routes while I was there.
Pros: The process and value for the car I rented was great my only concern is that the waiting room was a little crowded and the wait was close to an hour.
Pros: The service was great - agents were very helpful and efficient
Cons: VERY long line that moved slowly
Pros: Car was great
Cons: The rude service and demands and extra charges
Cons: save you some money and rent somewhere else . they pick you at the airport to bring you a theyre office but when you are theyre they announce you the total price its not the total price they charge me over 200$ for an assurance . and you didnt have aany choice than pay exept if you want to take a walk to the airport or call a cab but its $$ again .the car was not so clean and the first car they provide it was a versa but a pay for sentra . but the front bumper of the versa didnt old in place
Pros: The shuttle driver was a very nice guy and did a great job!
Cons: Took forever to get a rental car, car stunk like smoke, poor condition to rental facility. Just overall poor experience.
Cons: all the hidden fees
Pros: never use it again!
Cons: never use it again!
Pros: It taught me not to skimp on rental car companies. Never again.
Cons: Disposable mask left on passenger side of car, car smelled like the attendant’s raunchy cologne, rear tailgate did not function properly, no sense of urgency to help customers, trash building/location.
Cons: I prebooked the car online and when I arrived they charged me more than I booked it for. I prepaid $25 and they told me they had no record of that. They also added insurance to the car without my consent even though I brought proof of my own insurance. When I brought that to their attention they stated they had "no way of refunding it" because the company is "based out of the UK". Car was a piece of junk-no power locks or windows, tires were bald and the brakes were grinding. I didn't feel safe!
Cons: They charge me twice
Cons: Everything!!!!! No one picked up the phone to pick me up. No one answered the phone for 3 days. Never got my rental and had to spend more money on a rental
Pros: First car had a loose front fender and a completely bald tire. Second car had mechanical issues
Cons: Just a poor overall experience
Pros: It was quick
Cons: That I couldnt make any upgrades or remove things once I was there at the desk. I didnt see any phone numbers direclty where I did the booking online
Cons: They work for such a low life company
Pros: not much. The attendant was nice.
Cons: Very small crowded parking lot, hard to move car. We didn't get the car class we reserved and paid for.
Cons: There was to many hidden cost
Pros: They could not be reached by phone
Cons: They could not be reached by phone
Pros: Easy drop off.
Cons: Wrong address in pickup and drop off instructions. No one answered the phone multiple times trying to call. When first arrived no one was at the reception counter for 10 minutes.
Cons: Car smelled like cigarettes
Pros: They was very approachable very professional .
Pros: The price of the renting the vehicle was very reasonable
Cons: We have not heard back from Easirent about rebating one week rental due to the Covid 19 virus
Pros: Everything was done fast. Don't get me wrong it was busy when I got there so I knew I had to wait. They could have hired more clerical staff at the front to move things faster.
Cons: They need a bigger place. Too small in that building for how busy it was. Need more space. I had no issues with the staff. Customers were rude but that is human nature at its best.
Pros: Dropping off the car was ok
Cons: Waited for about one hour for the shuttle van to come and when another told the driver about the long wait he responded by saying sarcastically “well I’m here” twice with no apologies whatsoever.
Pros: willingness to be helpful
Cons: selection of vehicles, not able to get someone on the phone locally.
Pros: The price was great and the agents were friendly.
Cons: It took a long time to pickup the car.
Pros: Nice staff
Cons: To long to wait for shuttle and check in
Cons: Scammed into getting toll pass. Rude agent. Zero roadside assistance. Gave me no paperwork. Would NEVER recommend this company.
Pros: The offered me an SUV when I had previously selected a smaller car.
Cons: They are extremely unorganized and the wait is ridiculous. They have a sign in sheet that we have to put our name on to get called. The staff does not move with any sense of urgency when there is a huge line in and outside of the establishment. The airport shuttle driver drives reckless. I ended up paying way more than I expected due to hidden terms. I will never rent from them again. The value was not worth the experience.
Pros: Nothing at all. It was the worst experience I ever had.
Cons: I spent two hours to pick up the car. The car was old and dirt. The staff don't care with you are waiting. They add a lot of stuff in my rent to pay more.
Pros: Nice Car...Clean
Cons: Like everyone else they try to upcharge you for looking sideways..
Pros: Airport pickup and drop off. Nice and clean car to drive.
Pros: Efficiency of time
Cons: Bad service, long time waiting and asking more other services
Pros: affordable price
Cons: slow check in, a car with strong cigarette odor, employee trying to charge me for insurance I don't want after providing all documents
Pros: The man who processes our return and transfer back to airport was very nice and professional.
Cons: The pick up process, especially the horrible customer service received from desk clerk. Will NEVER use them again
Pros: There has to be a better way to pick up the car promptly. The people that work for you (2) were fine. Every customer trying to get a car took 30 -40 minutes to go through what they needed etc. this was terrible frustrating and a waste of my life in your building. Can’t you have an express line or something. Or have a way to pay before and have the keys just waiting there for an express pick up. I would take a cab next time at much more expense than waiting around for two hours.
Cons: It was fine
Cons: We had an issue with getting picked up by the shuttle, the girl at the desk insisted on us buying a toll pass which was very aggressive. The car we were given had literally been parked by the previous hirer so hadn't been cleaned. We then had a mechanical issue with what turned out to be a flat battery however when I called the emergency number nobody answered despite me calling it repeatedly for over an hour - we were stranded with no means of communicating with the company. diabolical service
Cons: They give you the car dirty, they car I was given had been crashed in the back. There are hidden fees and you end up paying more.
Pros: The service provided by Jennifer was great
Cons: Waited one hour before could pick up the car, however once I got served, Jennifer was great
Pros: The car clean. Full tank.
Cons: Difficult to comtact on arrival to airport (their phone did not respond). Not all charges were disclosed at the moment of booking (i.e., insurance for "3rd party"). There were otrher customers (during pick-up and dropping offthe car) complaining regarding car booking cancellations (cancelled by the Easirent). There was a problem with car tire pressure.
Pros: Lady tried to be helpful, policy is not her fault
Cons: Takes so long
Cons: They canceled my rental car, gave it to somebody else and wanted to charge double for me to rent the care once again. Filthy environment and terrible service
Pros: Good service, friendly staff.
Cons: When dropping off the car there was no enough staff as they are also attending new customers.
Pros: Original quoted price.
Cons: They did not honour the stated price and were exceptionally rude to me. I would like to discuss this in detail with a high ranking supervisor. My number is 416-827-4999.
Pros: My rental agent worked quickly to get me in and out.
Cons: My car was beat up, dented, the passenger door wouldn’t lock, but worst of all they gave it to me dirty. Inside and out. Not dirty as in “not clean enough” but as in “we didn’t wash it at all”
Pros: This was the worst experience ever The car was dented and scratched all over the interior was broke the the tire was flat which we told them before we left nothing but problems DO NOT USE THIS COMPANY
Pros: Car was in good shape
Cons: Difficult pick up. Took over 30 minutes
Cons: It took 75 minutes to get on my way, due to insurance proof
Pros: the car itself was fine
Cons: car was not ready 2 hours after scheduled time of pick up, location was severely understaffed and it took over an hour to pick up and drop off the car. surprise additional fees at the time of pick up - would not rent the car until i purchased a premium insurance policy (even though I have coverage with AMEX). good people but horrible system would never rent from here again.
Pros: Great guy at the counter. Was great at letting me know about tolls and quirks with apps for those.
Cons: Nothing really.
Cons: If I could give it a negative I would the car inside was filthy and currently disputing charges with the company. Not value for the money as the same competitors were charging and having a gross car. Pretty sure it wasn’t even checked before renting our.
Cons: The car brake made noise and whenever the speedometer goes beyond 65km the steering shakes.
Pros: The vehicle ran well and fulfilled my needs for the trip. The agents that brought the car and inspected it at drop-off were also extremely efficient and commendably friendly. The service desk agent who "broke the bad news" to me on the underage surcharge I tried so hard to avoid when searching online is not included in my praises for the rest of the branch's staff.
Cons: They added a $120 "underage driver surcharge" that was not stated anywhere in the materials I looked online specifically before I made my reservation payment. Their customer service could not help me over the phone, and their branch manager only sent me company documents that were not available on the discovercarhire website at my time of purchase, and through a portal that would not allow me to properly communicate.
Cons: Worst car rental experience ever. Car was disgusting and it took well over an hour to pick it up due to the slow speed of employees. I wanted to extend my trip by a day and it was a huge pain trying to extend the car rental. I called numerous times over a day and it took me calling 6 times for someone to finally answer.
Cons: I had to hire another insurance even though I had all covered in advance. Definitely I will book another company next time.
Cons: They added a 500USD charge to my card and after 3 days of returning the car back the amount is still in my credit card bill.
Pros: Terrible customer service and front desk representatives
Cons: Had to wait 25 minutes for the airport shuttle, dingy and scary location far from airport, they double charged me - kept have to taking my card on multiple occasions because they didn’t know how to use the computer to make charges, the very rude front desk guy suddenly became nice and flirted with me when he saw I was a young solo female, which made me feel really uncomfortable, should I go on?
Pros: NOTHING !!!
Cons: EVERYTHING !!!
Pros: the car was nice & clean
Cons: I waited an hour for the transit bus to take me to the center, which was a dump very messy, and then took another hour to receive my car. I ended up missing the dinner I flew in for. Next time, I will rent right at the airport.
Cons: As if I wasn't already pissed about this rental then they charged the entire Hld fee with the car rental fee. I would never recommend this place I would say run away.
Cons: I still didn’t get a receipt or a refund
Pros: Absolutely nothing.
Cons: They did not have a car available. Representative told me that they had 30 reservations but only 13 cars. I had to go to a different rental company that charged me 3 times as much money. A truly awful start to my vacation as I was at the airport for hours trying to get my rental car.
Pros: Desk agent very helpful and apologestic
Cons: They did not have the car I ordered, could not adjust the price or credit me so I ended up paying a premium price for a cheaper car
Pros: Quick, easy, and they provided us with a great car for the weekend.
Cons: They double charged me for the rental and the issue hasn't been resolved. I was advised I wouldn't be double charged, but my credit card statement shows that I was. Please resolve this issue and credit the extra charge amount back to my card.
Cons: They don’t offer the shuffle and I can’t get the car
Pros: Facilidad y economía
Cons: La limpieza del auto