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Zezgo at Orlando Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Nothing. Charged us double, did not help at all,, total scam, don't use zezgo, or discovercars.com
Cons: Everything.. total scam, will over charge you. Reporting to the BBB.. never use discovercar.com or zezgo
Pros: Customer service was overall good and friendly
Cons: That they do not take car insurance from Canada so we had to buy the insurance. So stupid Waited over an hour to be picked up from the airport
Pros: The vehicle was great
Cons: There were extra charges that were not listed when I made the reservation so when I thought I was getting a great deal; it actually ended up costing me $400 more than expected. I was also not happy that they didn't explain some of the features of the vehicle.
Pros: Fast drop off, I was given a bigger car than rented.
Cons: Long line at pickup. Unexpected fees - toll pass Inconsistent with insurance, not on same page as discover cars.
Pros: zezgo charged an insurance amount very different from what I hired 12 dollars a day and they deceived me charging 209 dollars, it was more expensive than the rent itself
Pros: Nothing was positive.
Cons: Shuttles closed , poor hours False advertising on prices Forcing us to be sun pass for over 100$ meanwhile tolls were less that 10$ if paid in cash Lied to us about shuttle distance to zezgo, drove our baby and young son on highway with no car seats said the zezgo office was on the airport site (it wasn’t)
Pros: Imposed substantial insurance at the counter with no mention of this extra charge before I chose this provider based on the price and my very tight budget. This insisting on liability insurance, once I was at destination AND once I had already paid for the rental was totally in acceptable
Pros: You suck I would not recommend you to anyone
Cons: Not one was available for a pick up and I was stranded thank you for nothing
Cons: Car maintenance Leaking tire, rear bearing was noisy and probably dangerous. The rental price was good but the car condition was terrible. Will never use this company again.
Pros: It was easy to work with, agents are nice, car was great and service was outstanding.
Cons: I arrived earlier than expected and it took me several attempts to reach customer service to notify I arrived.
Pros: Ridiculous! Agent was closed at 7 PM when I got to Orlando Airport. No notice was given at the website about it.
Cons: Ridiculous! Agent was closed at 7 PM when I got to Orlando Airport. No notice was given at the website about it.
Pros: Fair price. Once we got there. Quick to give our deposit back. Did not harass us about our private insurance expecting us to also purchase there’s.
Cons: I was totally put off by the fact that I called them to pick us up at the airport, we were tired and just wanted to get to our resort. They asked questions about my credit card, which was on file, since I put a deposit down. They kept asking me for the numbers. I finally got angry and called Discover cars. With in 5 minutes a very nice man came and picked us up.
Cons: I wanted to make changes to my trip and fly home earlier out of Miami, but even though Zezgo has an office at Miami, I was required to return it to Orlando. I'll stick with more established brands in the future that allow this flexibility. Also had a flat tire and could not install spare tire because there was no jack or lug wrench.
Pros: Personally and professionally handled our issues.
Cons: First car rented had warning light on so had to return it and replace. Closing at 8pm too early for late arriving flights.
Cons: They nickel-and-dimed every little thing. My very reasonable $120 rental ended up at a not-so-reasonable $206.
Cons: Hidden charges. Dirty facility.
Pros: If I could give “zero” stars I would. You should remove them from your list of agencies. The service was terrible and my cost doubled when arriving to the counter. We left, lost the money we already paid, and went to Thrifty.
Cons: They were very rude.
Cons: Discover Cars quoted $249.76, got charged $319.33 with no invoice (no additional insurance was agreed to and no tolls were agreed to); the tires were balding and the check engine light was on constantly
Pros: Zezgo tried to scam me and add 250 more dollars of extra fees for the car rental. The costumer service person also failed to answer my questions as to why the fees were being added. They proceeded to say there was nothing else he could do. I still have not received my refund through discovercars for the 41 dollar deposit and will be opening a case with my bank.
Cons: So many hidden fees. Very disrespectful to client. They have a client who forgot their credit card and they humiliated them in front of the customers. It’s not 24 shuttle service. We have to pay extra for service going back to the airport. I will not recommend Zezgo at all. Not happy about the service. The fee that was posted in the website is not true.
Pros: Worse experience ever. They told me I had to pay for tolls and it was mandatory. We only took two tolls one there and one back so I lost a lot of money. I tried to cancel it but they wouldn’t let me. Car was filthy and had dents and dings all over it. It was also supposed to be at the airport. It wasn’t.
Cons: The length of time it took to get our car as well as the time it took to get a shuttle from the airport to the rental car place.
Pros: The only thing I like was the service of the representative when I picked up the car at Zezgo
Cons: The price, I was supposed to pay according to discover cars $200 and at the end I paid $50 for discover, $430 for the rental car and $250 deposit. Way too much
Cons: To spensive for me
Pros: This is a total scam. They told me I must purchase insurance and after I had told them that I am waiving it and using my own insurance to cover it they told me my insurance did not include lost of service and charge me 105$ for just that.
Cons: They forced me to activate the sunpass or I can’t pickup the car. If this is required why this is not specific list up front.
Pros: Drop off
Cons: Wait at airport for shuttle
Pros: It was the worst service ever
Pros: Never rented the car the service was so bad I ended leaving
Pros: Able to cancel
Cons: They are good it is discovers I did not like
Pros: Took a while for the shuttle to come. Car was really clean and the AC worked great. I saved a ton of money so a little wait to get to the off airport place was worth it. It was a bargain car.
Cons: Only issue was we waited 20 minutes for a ride. But you get what you pay for. I saved lots of money by not going with an airport rental.
Pros: Zezgo service was really good. Their staff were so accommodating, conversant and helpful. The price is cheap even with the upgraded high end vehicle, which also helped us out a lot when navigating throughout our stay in Orlando. They helped us out also to make sure we are not going to have problems on toll fees. Service is really awesome. Thanks a lot Zezgo.
Pros: Nothing. The bus took 30 minuets to pick us up.
Cons: They tried to complete the order, but without options, this was not a good result.
Pros: Nothing, they're a legalized crooks. Arrogantly rude and their policies take advantage of renters to pay more on rentals. I'll will never use them again. When I return my rental in, I ran into another lady who was a lawyer who returned her rental in. She also said she wouldn't never use them again!
Cons: Zezgo are the car rental leaches, that take advantage of the consumers renting from them!!!
Pros: Very nice, patient staff.
Cons: Please include in your email that customers should bring insurance card if we don't plan to add addtl insurance offered by Zezgo.
Pros: Not much
Cons: The restrooms were filthy, disgusting. When we preferred to use our own insurance, they slapped us with a "loss of use" charge that was more than the rental cost.
Pros: Good customer service
Cons: Can't think of anything I didn't like
Pros: I asked Discover Car about the temporary license since I recently renew my driver license and Discover Car told me it is fine. But when I get to the rental shop, Zezgo, they asked additional $ 30 per day. $ 137.63 was the original price I had when I booked on website, but the total price we paid is $ 300.54. Toll tag $ 25 is okay but they over charged 300.54 - 137.63 - 25 = $ 137.91 more. I just paid since I don’t want to spoil my family vacation in Orlando.
Cons: I asked Discover Car about the temporary license since I recently renew my driver license and Discover Car told me it is fine. But when I get to the rental shop, Zezgo, they asked additional $ 30 per day. $ 137.63 was the original price I had when I booked on website, but the total price we paid is $ 300.54. Toll tag $ 25 is okay but they over charged 300.54 - 137.63 - 25 = $ 137.91 more. I just paid since I don’t want to spoil my family vacation in Orlando.
Pros: Fast timing receiving and dropping off the car
Cons: Location is not inside the airport terminal.
Pros: shuttle service was good
Cons: Upcharges & fees like a daily toll fee or face a $25 per toll fee even if I paid my own tolls. Security deposit still not refunded, different (less fuel efficient car) provided.
Cons: Zezgo is a scam operation. They rope you in with a low price. But when you go to pick the car. They reps go into rip off mode. I saw a rep there brow beat a lady into paying $217.45 for their "extras." The rep just kept brow beating her into paying. Then when I got up the counter this guy started to do the same thing with me. I kept turning him down. So after he realized he wasnt going to get over on me, he refused to rent me a car.
Pros: Absolutely nothing. Worst rental car agency
Cons: Scam/rip off. They made up loss of use payment and added $100 to the bill. I called progressive right then and there and my insurance company said that’s a scam and they shouldn’t charge for that. My company said lots of people renting cars there are calling them. That place is a scam. We need to report them.
Pros: Tire light was on.
Pros: Not a good practice to hide expenses
Cons: Business model is wrong they are giving false numbers to attract customers. While picking car adding all Kind of false charges
Pros: Us was on point.
Cons: Fast and accurated
Cons: The car was a piece of sh**, customer service was the worst I have ever ran across and the whole experience nearly ruined my trip. Will go out of my way to tell everyone to stay away from these scammers and crooks!!
Pros: Fast and easy. Friendly
Cons: Stains in car but it was clean.
Cons: see my letter I wrote you for which I still haven't gotten a response from you
Pros: Friendly and helpful
Cons: Took a bit of time to get picked up at the airport upon arrival.
Pros: Fast service.
Cons: Condition of car. Final cost of vehicle seemed excessive (double) compared to initial online offer.
Pros: they were friendly and very efficient
Cons: the only option on the sun pass and no receipt say all was good with the car on return
Pros: The rental was cheap and clean.
Cons: I was not made aware ahead of time that I would have to pay extra for the toll pass. When I dropped the car off after hours the lock box for the key was open which meant someone could steal the car and I would be responsible. Also they did not offer 24 hr shuttle service. I would not rent with them again.
Pros: Excellent service and process, car was really clean and great on fuel....
Cons: There were 2 things i did'nt like about the rental process was that they did'nt tell me i needed a sun-pass for the tolls and i ended up paying 80$ more for the whole rental , i mean i knew there were tolls but they should mention that when you're making the reservation that way it does'nt catch you off-guard..The other one is that if your flight depart early they don't open till 8am so you're gonna have to get a uber when returning the rental to make it to the airport...
Pros: The car had four wheels, and moved.
Cons: Agent lied about us needing to buy "mandatory" insurance, which we already had. Kept quoting a different price, then charged us ~250 over what he said, despite asking to see a total for charges first. Agent refused to let us change anything once charged. Will not mix insurance (damage, liability, loss of use must be on one policy, even if you have it). The car had a dinged windshield, half the windshield washers didn't work, there was blood(?) on the interior ceiling. Expect to pay more.
Cons: Overall bad experience
Pros: very nice front desk staff for pick up and drop off
Cons: I didn't like the fact that you have to add $13 (or so) per day for toll and I didn't have the option to pay toll cash. They should just build that cost into the original quote per day!
Pros: THE DRIVER THAT TOOK US BACK TO THE AIRPORT AFTER WE REFUSED TO RENT THE CAR FROM ZEZGO WAS VERY PLEASANT.
Cons: THE RENTAL CLERK WAS RUDE. THEY WOULD NOT HONOR THE ARRANGED RENTAL PRICE, IN ADDITION THEY WERE VERY RUDE AND HIGH PRESSURE ABOUT THE TOLL ROAD PASS EVEN THOUGH WE KNEW THAT WE WERE NOT GOING TO USE THE TOLL ROADS. IN ADDITION, THE ADDRESS LISTED FOR THE ZEZGO LOCATION IS WRONG.
Cons: 1. Too far from AIRPORT. 2. Brake light on the car, 3. Got pressured upsaled at rental desk. 4. Forced to purchase extra items. 5. Clerk kept speaking spanish to staff and was rude. 6. Clerk said I would get a refund for early return which is not true. 7. Clerk said all interstate toll both were closed is not true. 8. Horrible experience.
Cons: Made you upgrade insurance even though had my own insurance
Pros: NORHING except for the guy who processed my drop off
Cons: I did not Like EVERYTHING! Rude Associate! Unprofessional and a crook who tried to inflate my bill and I called him out. Oh Zezgo! You better fix this with me or never dream of business with me or a referral! I am usually nice and considerate and I give good reviews but I just can't bring myself to your crockery! I am more than disappointed! And if you truly care about your customer and your business, you will get back to me! Terrible car rental policies and crooks !!!
Pros: Friendly at 1st
Cons: They charged me $100 over the price i ordered it for. I was involved in an accident. There was no one to contact or speak to after the accident for guidence. Someone rear-ended me and they would not exchange it unless i orderd a new car which would be a higher price. They then proceeded to charge me $2000 for repairs even though the accident was not my fault. The also sent me on my way in the same car with no back bumper and told me keep the accident report if i got pulled over. Poor management.
Pros: The rate was slightly better than the rate picking up the car at the terminal.
Cons: Loss of use on your car insurance they will be asking you if plan to rent from Zezgo. That is about extra $13 per day, so that you know.
Pros: Horrible company. Complete scam, why do you do business with these crooked companies?
Pros: They were friendly and nice.
Cons: I didn't like be left off at arrivals for a depature flights.
Cons: We called zezco when we arrived at Tampa airport . Zezco had our flight information including our arrival time. When we arrived at the pick up office they said because we were 1 hour past the indicated pick up time our compact car was not available. Of course a larger car was available at an increased rate.. The office was not busy and that our car was just picked up was unlikely. The process smelled of dishonesty. Will not rent from them again.
Cons: Everything, especially the help at the desk. She would not hear me and shamelessly constrained me to pay the added insurance since I was in need of the car.
Cons: Over charge me
Pros: Very receptive to questions, you could actually talk to a person. Followed up with me when my flight was late to ensure I got my car near their closing time.
Cons: Price of rental (all were expensive though)
Cons: You are required to either pay $25 penalty for every toll you drive through or pay $15 a day for toll service
Pros: Absolutely nothing. Left me stranded and didn't care.
Cons: A rip off. You arrive and have to call to be picked up. Probably 20-30 minutes off site. Although insurance was sorted before booking. Insisted their extra insurance be taken. I have mutliple charges on 2 different cards now having to fight to get back. Was left stranded miles from airport. Had to get lift to airport from competitor next door. Having just crossed the Atlantic and the 5 hour difference. The last thing a visitor would want to experience. Was unable to make my trip as scheduled. Ha
Pros: I had cancelled my car rental as they had system issues and I have an email from their support team member stating that Abd also he states that I won’t get charged and I still got charged $34.15….there is also no contact number to reach them …. Would not recommend using them!!!
Pros: Price was good
Cons: Car was bottom of the line.crank windows,single key that inly unlocked the door then you have to lean across and unlock each door by hand and back doors.didnt even know they had that any nore.they try to add lits if extras for instance etc. Make sure you know your policy b4 going .also added a 500.$ deposit on my card while i rented.
Cons: They gave us an unsafe car and ghosted us. The large rental companies would never do that.
Cons: I had a bottomline rental amount, insuring the car rental with my personal insurance, Allstate. When I got there, they would not let me have the car unless I purchased their insurance, which added $200.00 to the rental cost. This should have been plainly stated in the online rental arrangements, that I would be required to purchase their insurance when I picked up the car. VERY DISCEPTIVE!!! You should make sure that this is understood.
Pros: Staff were all friendly l could not have been any happier
Cons: Time to get someone to collect us and time to pick it up, the building was run down, leaking roof and no customer toilets
Cons: Tire was low and signaled right away on the road. Upholstery was dirty. Car had been through a lot.
Pros: Easy enough rental experience.
Cons: Far too expensive.
Pros: Quick, friendly and affordable
Cons: The shuttle from the airport was a very lengthy procedure. Other shuttles were there several times before ours showed up.
Pros: Transportation provided from the airport to the rental agency was very nice
Cons: Agent at the rental desk was very rude and unprofessional -insisted on charging me unnecessary fees . confirmation #. ZE0331134
Cons: I had booked a rental car for two weeks upon arriving at the place to pick up car the agency came up with all kinds of additional charges and a deposit. They wanted over $1000 for the car rental when I booked it at $215. This was a huge disappointment and complicated my travels very much. I've never had a car rental experience so disappointing before.
Cons: Rip off
Pros: Car was decent. Felt a little taken advantage of with over $100 in extra charges when we picked up the car.
Pros: Friendly staff , helpful
Cons: There were dirty areas in the interior of the car , the gas on the car was no totally full.
Cons: Choice of car.
Cons: One person working at the desk. Waiting for the shuttle
Cons: Fees and policies were not transparent. Agent was rude. Ended up just cancelling when I got there. Complete waste of time.
Pros: Fast and easy to drop car off
Cons: When we arrived there office was closed, had to rent another car for a day from another rental company, car had bad wipers which we needed in Florida, had to get the sun pass from zezgo unexpected fee
Pros: The service, in general, was positive and the car quality was ok
Cons: The booking and payment process is misleading and abusive, even for experienced buyers. What was promised as a $ 149 booking ended up costing $ 500, including $ 50 charged by the Discover page just for using it as a booking channel and the insurance charge, of which there was no clear guidance while the reservation process. Absolute fraud. I will never use either of these two services again.
Cons: Que la persona que nos llevó al aeropuerto le preguntamos si iba para el aeropuerto en espanol y dijo que el
Pros: Nothing very deceiving rental company.
Cons: The company was located 30 minutes from the Sandford airport in Orlando and I had to take a cab to get her and it cost me an additional 80.00 dollars. The agent told me that I had to add on the easy pass service because of COVID-19 the pay lanes was not open which cost me and additional 47.00 on top of a $250.00 deposit hold. When I return the rental car I told the company they were deceiving people into adding on for toll through there company and they lied. You could pay in the cash lane.
Pros: Did not take long to drop off the car
Cons: Rent me a car with a bad battery no help from the company I had to get two jumps to get the car back ask for a discount for my inconvenience told me they couldn’t give me a discount
Pros: The car was available.
Cons: They find ways to charge extra insurance. Until you accept one of the insurances they offer, they keep looking for a reason to sell you insirance. Also, they wont accept DMV letters regarding address change.
Cons: nothing was outlined early in the reservation. Not until u arrive your being advised on all the rules and regulations
Cons: The USB outlet from the car didn’t work and the engine was noisy.
Pros: Was not friendly
Pros: Price of car was reasonable
Cons: The hassle with everything re: rental...way too much time as we are seniors...visiting my daughter.
Cons: I am disputing the extra money they charged us . Please look at previous review!!
Cons: The hassle or should I say hustle about insurance, 1million liability you people are crazy. The hassle about if I am using my VISA debit then I have to buy your insurance. The up charges and the idea that things were complicated It should never take 2 hours to rent a car
Pros: Zego is a terrible company! I rented the car online read their terms and conditions and nowhere did it say “no rental for locals” I even called zego to confirm my reservation the agent never mentioned anything to me either and he verified my address, pick up time and confirmation # to my surprise when I arrived to the facility to pick up my rental I’m told they only rent to foreigners NOT Locals!!! I walked out without a rental and no refund on deposit
Cons: Terrible company! They need to be transparent and put on their website NO RENTALS TO LOCALS