Thrifty at Orlando Airport

Cons: Very rude customer care and in the end left without the vehicle

Pros: Wheels were not balances. Car vibrated at high speed.

Pros: Fast deposit release

Pros: Clear explanation of policies.

Cons: Lack of training about car operations.

Pros: The car itself was fine

Cons: Liars at the counter, hidden fees, no way to contact anyone

Pros: nothing

Cons: I got charged 3 times on my visa bill

Pros: Overall service was fast and it was convenient that their desk was inside the airport.

Cons: They charged me for liability insurance without asking me if I needed it and without telling me they were charging me for it. Also, I had booked a smaller-size car and when I walked to the spot number they told me my car was parked at, it was a massive SUV that I didn't feel comfortable driving. A Thrifty employee in the parking garage confirmed that they shouldn't have given me that car, and gave me a different one. But that one needed an oil change and had dents everywhere.

Pros: The rental agent off but didn’t pressure all the up sales you normally would get. The car was cleaned really well. Will rent again.

Pros: It was friendly.

Cons: Took much too long to get the car.

Pros: Did what they could

Cons: No cars on arrival and made to wait 2 1/2 hrs then given a lower grade car than what we paid for

Pros: Good all round

Cons: Had a rather old car, but grateful for it all the same

Pros: Waiting over 30 minutes to be seen at pick up and huge line when we left.

Cons: Car located in Terminal C in designated area so easy to pick up and return

Pros: Quick and efficient

Cons: All good

Pros: Quick to get the car, no line

Pros: nice guy at desk gave me an upgrade

Cons: super long line and not enough front desk people to handle the number of customers

Pros: Nice clean car.

Cons: It took forever to check in. I thought I provided same information when I prepaid months ago.

Pros: Easy pick up and drop off

Cons: Ordinary car prep

Pros: We rent car at 25.05.2024 evening, the agent was very very kind and helpful, I forgot his name, but it was 25.05.2025 around 9,30-,10pm in orlando airport

Pros: Nothing. Utterly awful experience from start to finish.

Cons: The agent was a joke. It took us nearly 2 hours to get the correct car and the agent almost forced us to buy an additional insurance policy I said I didn’t want. He went on at us so much and made things so confusing by claiming we weren’t covered (we were, I had already purchased the insurance) that we signed for additional as it was taking so long and we were exhausted. This ended up costing us over £200 more than the original quote. We were then given the wrong car, had to change.

Pros: Ease of online booking, excellent quality of vehicle, friendly staff

Pros: I got a very basic car. No apple car , no micro usb, not a good smell even it was after cleaning.

Pros: Pleasant and friendly on both pick up and drop off. All details clearly explained.

Pros: Wait in line for pickup was under 30 min. despite few people working. Once I got to desk was done in less than 5 min. No pressure tactics to get me to sign up for things I didn't need, so I paid the true price quoted when I reserved. Got to pick my own car. Return process was easy.

Cons: The online check in that you could access via a QR code in line was glitchy, but once I got to the desk enough info seemed to have saved that I got checked in under 5 minutes.

Pros: Quick and helpfull

Pros: Car was fine and easy to find.

Cons: Did not like having to wait for an hour to get served at the desk

Pros: The service was very efficient and we got all sorted quickly and no problems

Cons: The only thing I didn't like was we arrived at terminal C but had to collect our car at B and leave it back to B which was a nightmare when you've all the cases to sort out to terminal C

Pros: Not waiting too long in line to see agent. Very quick and smooth return

Cons: Nothing, all good

Pros: Returning the car was easy.

Cons: I waited in line for 1 hour and 10 minutes to pick up the car. The night before thanksgiving, the busiest travel day of the year, and they only had one person at the desk. They eventually upped that to three people, but they could have had many more people working there that night, as there were many empty stations.

Pros: Quick service Value for money

Cons: The car was not clean and I had to put it through a car wash at my expense

Pros: It was exactly what I ordered.

Cons: Could not pre register to get through line faster.

Pros: The only one guy work had a good attitude

Cons: Will not use thrifty again

Pros: nothing

Cons: waited in line to pick up the car for an hour and later discovered I was charged for liability insurances when I told agent twice I didnt want it. Have yet to receive a response from Thrifty on these charges

Pros: Price only

Cons: Car was extremely dirty, garbage on the floor. Line to pick up ridiculously long and the kitsch in the garage so longer honors the Blue Chip skip the line

Pros: Dropping the car off was way more convenient than the 2 hour line to get the vehicle

Cons: I didn’t like the 2 hour wait in line after a flight with a crying baby nor the oil leaking crappy tiny rental that was suppose to fit 3 bags but didn’t fit 2 small ones

Cons: I waited in line for almost 2 hours

Pros: Worst rental agency thrifty...I had to wait 2-3 hours to pickup car

Pros: The service was great. Going through Orlando international airport and picked up the car after all was said, and done very quickly and efficiently.

Cons: I hadn’t received a confirmation via email, and when I tried to contact discovercars.com you couldn’t find a phone number. You had to go through an email with a confirmation number, which, obviously I didn’t have so I was stuck trying to find a way to communicate to this company. They should post a phone number that is easily accessible for people. After finding the phone number it became very easy. And I found the phone number on Google. Not on the website.

Pros: The drop off experience was easy

Cons: Literally everything else!

Pros: It was the worst experience I’ve ever had renting a car.

Cons: We never complain about anything. Normally just don’t use the service again. This was the worst experience ever. We waited an hour in the line to pick up our car. Once we picked it up, I was charged an extra $250 on top of what I already prepaid. When I asked the guy at the desk, he told me it was “airport fees”. Upon looking at my receipt, I was charged for all kinds of extras (insurances, road side assistance) that I didn’t want because I already purchased it through a third party, awful.

Cons: Language difficulty with Thrifty rental agent. He was very nice, but nearly impossible to understand.

Pros: Self-served, quick drop-off.

Cons: Sales/upsell is lying/misleading about tolls coverage, gas top-up coverage, they upsell for PER-DAY cost but not end-of-trip summary, BEAWARE!!

Pros: Cars were fairly clean and the price was great.

Cons: When we arrived to the desk there were about 10 people infront of me and one agent, after we spent about 1 hour waiting to rent the car we then had to go across the street to pick up the car. When we got there we waited about 1 hour and a half because there was no cars. After receiving the car, the next day we kept it on about 2 hours so our baby can be in the AC for a little. After two hours the car started to vibrate I thought it was going to break down on us.

Cons: I explicitly told the counter agent I did not want their insurance (twice). Without my knowledge they then charged me $140 for their insurance

Pros: Agents were friendly and easy to talk to.

Cons: The car was not running great. I emailed and it was rejected. I then sent a message and was told I couldn’t exchange the vehicle because I had signed a contract. The brakes were scrapping, it was missing, the vehicle died multiple times, chugged when taking off, it was dirty upon getting in, it was a small suv and we used more gas than I do in my large suv, overall the vehicle sucked!!!

Pros: Terrible!!!! I was there for 5 hours. Slow, incompetent staff that couldn’t care less that the line was crazy long. No one managing the situation. Finally after 2 inexcusable hours in line, I got in the car only to wait another 3 hours to leave the parking lot. They had canceled all of the contacts and had to redo them all at the exit gate. When I finally got the gate, they told me I couldn’t take the car I was in and that it was unsafe. I had to go through the same madness agin. Completely unex

Cons: Terrible!!!! I was there for 5 hours. Slow, incompetent staff that couldn’t care less that the line was crazy long. No one managing the situation. Finally after 2 inexcusable hours in line, I got in the car only to wait another 3 hours to leave the parking lot. They had canceled all of the contacts and had to redo them all at the exit gate. When I finally got the gate, they told me I couldn’t take the car I was in and that it was unsafe. I had to go through the same madness agin. Completely unex

Pros: We did not. We paid for an SUV AND RECEIVED A CAR INSTEAD.

Cons: They would not give me the size car I paid for

Pros: No problem already on system

Cons: Tried to say take the fuel deal it’s cheaper

Cons: Slow process.

Pros: Dropping the car off was efficient

Cons: Although the rental was paid in advance it took long to get the car and added charges

Pros: Car was expensive for what we got, understand with covid prices have increased but last time we got a large car for the same price when this was a small car. Sat nav should come standard in all your cars

Cons: Once got to the till took about 20 minutes so in total was their an hour to get car

Pros: Once the order was processed picking up the car was simple.

Cons: Horrendous queueing due to staff levels and unnecessary checking process

Pros: dropping off the car.

Cons: The wait time to collect the paperwork was well over an hour. There were 5 people at one point dealing with customers then 2 went away despite a long queue and 2 agents were dealing with 1 party.

Pros: the people the price

Cons: it was perfect no problems at all

Pros: The ability to select a vehicle of my choice. Fast and easy return

Cons: No Thrifty office to handle issues in or near The Villages. Just noticed a additional day charge and the car was returned on the right date.

Pros: Helpful staff, friendly

Pros: Nice, clean car

Cons: There was a two hour wait to be seen by a service agent when picking up the car. There was only two agents on the desk for the majority of our wait and they spent fairly long periods talking to one another, laughing and generally dawdling rather than serving customers. This was extremely frustrating to watch after a long flight.

Cons: When I first drove the car I thought there was something wrong with the steering on checking the tire pressure I found that the front tires were over inflated by 15psi which could have been really dangerous

Pros: Thrifty at MCO would not rent me a car even though Thrifty at LAX did.

Cons: MCO Thrifty uses rules that LAX Thrifty does not.

Pros: Employee friendliness even with overwhelming lines of customers.

Cons: Long lines at rental desk. Too few agents on hand.

Pros: Friendly

Cons: Friendly

Pros: It was a high quality car and a pleasure to drive.

Cons: While waiting to pick up the car, it appeared chaotic and there was no real organization in the process.

Cons: The 2 hr line and not enough employees

Pros: return of the car

Cons: to pick up the car

Pros: Very easy drop off

Cons: Agent was rather rude when we didn't pay more to upgrade our car

Pros: Friendly

Cons: A little confusing with the way that you pick out what car you will be driving.

Cons: People not doing their job right and not closing out rental agreement.

Pros: Friendly service

Cons: Friendly service

Pros: Sucked. You all are thieves

Cons: How the agent specifically asked if I wanted the insurance and I said no ill use my own. Then she puts it on their anyway.

Cons: Dirty old car with 45k miles

Cons: Realize dos alquileres: 1. Me dijeron que vaya a un punto a recoger la camioneta, lamentablemente habia mal estacionada una que me gusto y cuando sali, no era la que me correspondia, por lo que tuve que volver, luego nuevamente escogi otra camioneta y el cinturon de seguridad no funcionaba, por lo que tuve que volver a mover todas mis maletas, perdi aproximadamente 1hora con 15 minutos. Por otra parte luego de devolverla, no me devolvieron el deposito que habia realizado.

Cons: I had asked if they offered e-pass on the vehicles and they said yes but I never given a price nor did I say yes put this on the charge but it was done anyway and I was charged almost another 100 dollars. Also your staff at the counter are extremely shady with their tactics with add-on’s and don’t explain anything. Won’t be using Thrifty again. Probably should change the name to shady

Pros: Very quick and friendly, they also had a large selection.

Cons: n/a

Pros: Thrifty always given a very good price for their cars, most cars are in good condition and so variety. mostly Thrifty crew members are so helpful and didn't ask you to add useless options.

Cons: somehow are a long time to waiting in line to get your car.

Pros: Very efficient! Only 15 minutes for pickup and return

Pros: None

Cons: So much waiting time for pick up.

Pros: They said they needed a credit card to process my rental. Even after I had paid thru Discover. I never got the rental I had paid for.

Cons: I was instructed to Contact Discover to get a refund because they couldn’t process my rental.

Pros: Quick and affordable

Cons: Unfortunately our flight was cancelled. Still trying to get my money back. When I called your rep to cancel my reservation, I was told that my rental was booked through a third party and I had to call Germany to get a refund. It was the middle of the night over there. I couldn’t reach anyone. I was so upset.

Pros: Fast return

Cons: About 8 employees working and only 3 to 4 were helping customers the rest were standing around and talking to each other while about 30 customers waited to get a car process took 4 hrs to get my car Also didn’t know there was a 500 deposit for debit card Car was dirty sand in back seats and dirty floors Would never use again

Pros: Nothing they were not helpful

Cons: I waited in line for 1 hour to pick up my car, when I did the man was very generous and upgraded us. After a day in the car we noticed more and more bugs in the car. Turns out they were little cockroaches that were nesting somewhere in that car. Our luggage was in that car and for all we knew we could have brought them into our AirBnb. We were so disgusted we took time out of our vacation to return the car for them to squeeze us in this small ass mid size vehicle. I got no money back

Cons: The car smells cigarette

Cons: Extremely long lines and very few workers....no consideration for handicapped customers in those 2 hour lines

Pros: Good price, nice car.

Cons: Horrible wait times to pick up. The last thing you want to do after flying across the country is wait more than an hour and a half in a line while only 3 or 4 agents are helping people. Never experienced that before.

Pros: Very nice workers!