Thrifty at Orlando Airport

Cons: I waited in line for almost 2 hours

Pros: Worst rental agency thrifty...I had to wait 2-3 hours to pickup car

Pros: The service was great. Going through Orlando international airport and picked up the car after all was said, and done very quickly and efficiently.

Cons: I hadn’t received a confirmation via email, and when I tried to contact discovercars.com you couldn’t find a phone number. You had to go through an email with a confirmation number, which, obviously I didn’t have so I was stuck trying to find a way to communicate to this company. They should post a phone number that is easily accessible for people. After finding the phone number it became very easy. And I found the phone number on Google. Not on the website.

Pros: The drop off experience was easy

Cons: Literally everything else!

Pros: It was the worst experience I’ve ever had renting a car.

Cons: We never complain about anything. Normally just don’t use the service again. This was the worst experience ever. We waited an hour in the line to pick up our car. Once we picked it up, I was charged an extra $250 on top of what I already prepaid. When I asked the guy at the desk, he told me it was “airport fees”. Upon looking at my receipt, I was charged for all kinds of extras (insurances, road side assistance) that I didn’t want because I already purchased it through a third party, awful.

Cons: Language difficulty with Thrifty rental agent. He was very nice, but nearly impossible to understand.

Pros: Self-served, quick drop-off.

Cons: Sales/upsell is lying/misleading about tolls coverage, gas top-up coverage, they upsell for PER-DAY cost but not end-of-trip summary, BEAWARE!!

Pros: Cars were fairly clean and the price was great.

Cons: When we arrived to the desk there were about 10 people infront of me and one agent, after we spent about 1 hour waiting to rent the car we then had to go across the street to pick up the car. When we got there we waited about 1 hour and a half because there was no cars. After receiving the car, the next day we kept it on about 2 hours so our baby can be in the AC for a little. After two hours the car started to vibrate I thought it was going to break down on us.

Cons: I explicitly told the counter agent I did not want their insurance (twice). Without my knowledge they then charged me $140 for their insurance

Pros: Agents were friendly and easy to talk to.

Cons: The car was not running great. I emailed and it was rejected. I then sent a message and was told I couldn’t exchange the vehicle because I had signed a contract. The brakes were scrapping, it was missing, the vehicle died multiple times, chugged when taking off, it was dirty upon getting in, it was a small suv and we used more gas than I do in my large suv, overall the vehicle sucked!!!

Pros: Terrible!!!! I was there for 5 hours. Slow, incompetent staff that couldn’t care less that the line was crazy long. No one managing the situation. Finally after 2 inexcusable hours in line, I got in the car only to wait another 3 hours to leave the parking lot. They had canceled all of the contacts and had to redo them all at the exit gate. When I finally got the gate, they told me I couldn’t take the car I was in and that it was unsafe. I had to go through the same madness agin. Completely unex

Cons: Terrible!!!! I was there for 5 hours. Slow, incompetent staff that couldn’t care less that the line was crazy long. No one managing the situation. Finally after 2 inexcusable hours in line, I got in the car only to wait another 3 hours to leave the parking lot. They had canceled all of the contacts and had to redo them all at the exit gate. When I finally got the gate, they told me I couldn’t take the car I was in and that it was unsafe. I had to go through the same madness agin. Completely unex

Pros: We did not. We paid for an SUV AND RECEIVED A CAR INSTEAD.

Cons: They would not give me the size car I paid for

Pros: No problem already on system

Cons: Tried to say take the fuel deal it’s cheaper

Cons: Slow process.

Pros: Dropping the car off was efficient

Cons: Although the rental was paid in advance it took long to get the car and added charges

Pros: Car was expensive for what we got, understand with covid prices have increased but last time we got a large car for the same price when this was a small car. Sat nav should come standard in all your cars

Cons: Once got to the till took about 20 minutes so in total was their an hour to get car

Pros: Once the order was processed picking up the car was simple.

Cons: Horrendous queueing due to staff levels and unnecessary checking process

Pros: dropping off the car.

Cons: The wait time to collect the paperwork was well over an hour. There were 5 people at one point dealing with customers then 2 went away despite a long queue and 2 agents were dealing with 1 party.

Pros: the people the price

Cons: it was perfect no problems at all

Pros: The ability to select a vehicle of my choice. Fast and easy return

Cons: No Thrifty office to handle issues in or near The Villages. Just noticed a additional day charge and the car was returned on the right date.

Pros: Helpful staff, friendly

Pros: Nice, clean car

Cons: There was a two hour wait to be seen by a service agent when picking up the car. There was only two agents on the desk for the majority of our wait and they spent fairly long periods talking to one another, laughing and generally dawdling rather than serving customers. This was extremely frustrating to watch after a long flight.

Cons: When I first drove the car I thought there was something wrong with the steering on checking the tire pressure I found that the front tires were over inflated by 15psi which could have been really dangerous

Pros: Thrifty at MCO would not rent me a car even though Thrifty at LAX did.

Cons: MCO Thrifty uses rules that LAX Thrifty does not.

Pros: Employee friendliness even with overwhelming lines of customers.

Cons: Long lines at rental desk. Too few agents on hand.

Pros: Friendly

Cons: Friendly

Pros: It was a high quality car and a pleasure to drive.

Cons: While waiting to pick up the car, it appeared chaotic and there was no real organization in the process.

Cons: The 2 hr line and not enough employees

Pros: return of the car

Cons: to pick up the car

Pros: Very easy drop off

Cons: Agent was rather rude when we didn't pay more to upgrade our car

Pros: Friendly

Cons: A little confusing with the way that you pick out what car you will be driving.

Cons: People not doing their job right and not closing out rental agreement.

Pros: Friendly service

Cons: Friendly service

Pros: Sucked. You all are thieves

Cons: How the agent specifically asked if I wanted the insurance and I said no ill use my own. Then she puts it on their anyway.

Cons: Dirty old car with 45k miles

Cons: Realize dos alquileres: 1. Me dijeron que vaya a un punto a recoger la camioneta, lamentablemente habia mal estacionada una que me gusto y cuando sali, no era la que me correspondia, por lo que tuve que volver, luego nuevamente escogi otra camioneta y el cinturon de seguridad no funcionaba, por lo que tuve que volver a mover todas mis maletas, perdi aproximadamente 1hora con 15 minutos. Por otra parte luego de devolverla, no me devolvieron el deposito que habia realizado.

Cons: I had asked if they offered e-pass on the vehicles and they said yes but I never given a price nor did I say yes put this on the charge but it was done anyway and I was charged almost another 100 dollars. Also your staff at the counter are extremely shady with their tactics with add-on’s and don’t explain anything. Won’t be using Thrifty again. Probably should change the name to shady

Pros: Very quick and friendly, they also had a large selection.

Cons: n/a

Pros: Thrifty always given a very good price for their cars, most cars are in good condition and so variety. mostly Thrifty crew members are so helpful and didn't ask you to add useless options.

Cons: somehow are a long time to waiting in line to get your car.

Pros: Very efficient! Only 15 minutes for pickup and return

Pros: None

Cons: So much waiting time for pick up.

Pros: They said they needed a credit card to process my rental. Even after I had paid thru Discover. I never got the rental I had paid for.

Cons: I was instructed to Contact Discover to get a refund because they couldn’t process my rental.

Pros: Quick and affordable

Cons: Unfortunately our flight was cancelled. Still trying to get my money back. When I called your rep to cancel my reservation, I was told that my rental was booked through a third party and I had to call Germany to get a refund. It was the middle of the night over there. I couldn’t reach anyone. I was so upset.

Pros: Fast return

Cons: About 8 employees working and only 3 to 4 were helping customers the rest were standing around and talking to each other while about 30 customers waited to get a car process took 4 hrs to get my car Also didn’t know there was a 500 deposit for debit card Car was dirty sand in back seats and dirty floors Would never use again

Pros: Nothing they were not helpful

Cons: I waited in line for 1 hour to pick up my car, when I did the man was very generous and upgraded us. After a day in the car we noticed more and more bugs in the car. Turns out they were little cockroaches that were nesting somewhere in that car. Our luggage was in that car and for all we knew we could have brought them into our AirBnb. We were so disgusted we took time out of our vacation to return the car for them to squeeze us in this small ass mid size vehicle. I got no money back

Cons: The car smells cigarette

Cons: Extremely long lines and very few workers....no consideration for handicapped customers in those 2 hour lines

Pros: Good price, nice car.

Cons: Horrible wait times to pick up. The last thing you want to do after flying across the country is wait more than an hour and a half in a line while only 3 or 4 agents are helping people. Never experienced that before.

Pros: Very nice workers!