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Thrifty at Orlando Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Cars were fairly clean and the price was great.
Cons: When we arrived to the desk there were about 10 people infront of me and one agent, after we spent about 1 hour waiting to rent the car we then had to go across the street to pick up the car. When we got there we waited about 1 hour and a half because there was no cars. After receiving the car, the next day we kept it on about 2 hours so our baby can be in the AC for a little. After two hours the car started to vibrate I thought it was going to break down on us.
Cons: I explicitly told the counter agent I did not want their insurance (twice). Without my knowledge they then charged me $140 for their insurance
Pros: Agents were friendly and easy to talk to.
Cons: The car was not running great. I emailed and it was rejected. I then sent a message and was told I couldn’t exchange the vehicle because I had signed a contract. The brakes were scrapping, it was missing, the vehicle died multiple times, chugged when taking off, it was dirty upon getting in, it was a small suv and we used more gas than I do in my large suv, overall the vehicle sucked!!!
Pros: Terrible!!!! I was there for 5 hours. Slow, incompetent staff that couldn’t care less that the line was crazy long. No one managing the situation. Finally after 2 inexcusable hours in line, I got in the car only to wait another 3 hours to leave the parking lot. They had canceled all of the contacts and had to redo them all at the exit gate. When I finally got the gate, they told me I couldn’t take the car I was in and that it was unsafe. I had to go through the same madness agin. Completely unex
Cons: Terrible!!!! I was there for 5 hours. Slow, incompetent staff that couldn’t care less that the line was crazy long. No one managing the situation. Finally after 2 inexcusable hours in line, I got in the car only to wait another 3 hours to leave the parking lot. They had canceled all of the contacts and had to redo them all at the exit gate. When I finally got the gate, they told me I couldn’t take the car I was in and that it was unsafe. I had to go through the same madness agin. Completely unex
Pros: We did not. We paid for an SUV AND RECEIVED A CAR INSTEAD.
Cons: They would not give me the size car I paid for
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