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NUCarrentals at Orlando Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Didn’t like the service
Pros: I can't say nothing about your service because I never received the car and you company have to give back my money because the company that is supposed to rent the car cancel my order before I travel to Florida
Pros: The real price when you booked, I paid twice more in fees than the rent and the total damage that I paid online at discover cars.
Cons: Price is not true.
Pros: The car was very nice so were the staff
Cons: I still haven’t received my deposit
Pros: Easy to find shuttle from airport
Cons: the car was not clean inside or out and the parking lot dark so it was hard to see if there was damage on outside when I picked it up
Pros: The service assistant was great.
Cons: After a 9 hour flight I didn’t want to have to search for where we had to pick the car up. There were no signs anywhere in the airport! I also didn’t appreciate being asked if I wanted a “deal” on Orlando attractions before I was allowed to take the hire car - the sale
Pros: Friendly and straight to the point, very helpful with our first time in Florida.
Cons: Timeshare people out front were kind of ignorant, and maybe consider expansion to serve more customers.
Pros: Quick pickup
Cons: Everything else
Pros: They were really nice and were there early when I had to drop off the car to catch my flight on time.
Cons: Only complaint I had was that the car they gave me ran perfectly it just had a few scratches and dents on the side that I was worried I would get charged for but I was not charged.
Pros: Speedy checkout
Cons: They tried to give me a much bigger vehicle (at same price) that I didn’t feel comfortable driving.
Cons: The car provided was not in the greatest condition. Driving in the rain was extremely dangerous as the tires did not have any traction. The car was swerving and made it very difficult to control. The acceleration was also lacking. It was very hard to get the car moving and once it moved the car was jolting forwards. It would be good to pay attention to these conditions of the car as these are the most important in having a safe drive.
Pros: I really like the fact the company provides shuttle service to the airport.
Cons: We landed in Florida around 10:30 PM. By the time my wife and I exited the airport, the facility was already closed. We were unaware that discover closes at 11 PM. Since my wife and I were heading to Palm Coast which is one hour and half away, we had to spend the night at the airport on those super comfortable chairs waiting for the facility to open at 6 AM. Perhaps a friendly reminder in regards to hours of operation before customer's arrival would be kind.
Pros: Staff was very polite, nice, helpful. Dropping off the car went promptly.
Cons: Because of hidden costs I had to pay the double of the price indicated on the Confirmation sheet sent by the DiscoverCarHire. I would recommend to include in the offer the additional obligatory charges as well. Prepayed tolls were also expensive. SLI was not included in the price, however in the offer it was.
Pros: Cheaper than the rest
Cons: Where do I begin, 1+he wait to be picked up at the airport, 90 min check out process, car was not what I requested, tire pressure light day 2-attempts to fill show these are malfunctioning tires with broken valves, scheduled to have the car picked up and it was all about their schedule not the customer who was on vacation and they didn't pick up as indicated so the car sat with keys in it overnight, customer service was useless never resolving anything only pushing me off the phone
Pros: Very quick at dropping car off to taking us to airport.
Cons: Online was bare minimum then everything was extra if required. Tried to sell us prepaid toll at $10 a day although we used google maps with directions avoiding tolls, roadside assistance as no spare tyre...
Pros: Good deal for the money
Cons: Mix up between Discover Car Rental and the pick up desk regarding the agreement I had paid for. The rental desk folks tried to charge more than I had agreed to, but after going over the rental agreement I signed with Discover, the employee at pick up was able to charge the right price
Pros: Service was pretty quick
Cons: Very unhappy with being told we had to pay for the toll pass. Will be taking this up with the manager. Car was also not up to the standards we have had from other car rentals (lots of scratches/chips, window fault where it kept moving on it’s own, puncture in tire when we picked it up and terribly stained seats)
Cons: couldn't find the desk!
Pros: They upgraded car when they realised k was going further... However they pulled my pants down to be able to use it for what I wanted.
Cons: They just put payments through without confirming how much they are taking, they don't disclose the extra charge for crossing boundaries until after they've taken a payment.
Cons: Interior of the car was not cleaned well. 2 empty water bottles and some other trash in the car. After getting home, I saw an extra $25 charge on my credit card from them. I called the MCO facility to ask, and they said it was for an early drop off fee. I have flow around the world, literally over 1.5 Million Miles, with hundreds, maybe thousands of car rentals under my belt. I have never been charged an early drop off fee. Nowhere on my reservation does it say there would be an early drop off.
Pros: Car was in good condition, only 4,000 miles new.
Cons: NuCar wasted 2.5 hours! We waited 1 and 15 minutes waiting to get picked up at the airport shuttle. Called the company 3 times!!! We were about 12 people waiting and got crammed up into the shuttle, almost lost my spot since everyone did not want to be left more hrs waiting. Renting the car took another 1 hour in line! Counter took all calls and slowed down process. I had to go get the car in the rain!, without umbrella at NIGHT to check for dents myself. 2.5 hrs! Never again choosing them!!