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Routes Car Rental at Orlando Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: personal service by nice people. They went over all instructions and the vehicle well.
Pros: Clear instructions for pickup at the airport and fast.
Cons: Customer service was horrible. They over charged me at the counter. Car was disgusting. Tires were in no good condition. And after returning the car they sent me a message (around 11:50pm) saying that they forgot to add something and charge me for it without even explaining what it was for.
Pros: It was quick and easy! Omar (I think he is the manager), was really good and helpful.
Cons: The agent and her boss wasted my time and pushed to sell insurance while my credit card covered it and I explained many times. They asked for a proof that has my credit card number while such a thing does not exist. Waited a lot for pick up and drop off. Won’t use their service anymore and prefer to pay more and gas car from a more reputable company
Cons: We waited 1.5 hours to pick up our car. Also, they made us pay more for insurance than the website said was required.
Pros: dropping of is very clean appreciate the front desk people
Cons: There must be dropping of hours like after closing store 11:30pm to 5 am that is a huge dissapointment. because of this timings fixed i had to drop of my car early 11 pm and waited longer hours like 6 hrs i in airport to depart
Pros: Time spent picking up and dropping the car
Cons: Rates not informed at the time of booking that made the rent much more expensive than the competition.
Pros: Very friendly rental agent otherwise the grade would have been lower!
Cons: NO GAS!, Dirty car!
Pros: Shuttle drivers were good
Cons: Rudeness, dishonesty
Pros: The drop off was fast
Cons: I wait too long for the shuttle and pick up the vehicle. The first vehicle has an issue with the tire pressure and with water filtration. It was difficult to reach them out for help, it took more than 24 hours.
Cons: Need earlier hours, do not force renter to add insurance when they don't need it, and please actually answer the phone - I called 5 times during my trip and was either ignored or put on hold the first four times.
Pros: Nothing. Worse service. If you provide a ssrvice to travellers then be prepared to be available at all hours of the day. There's delays, flight changes, reschedules and yoi as business have to accommodate this.
Cons: Worse service. If you provide a ssrvice to travellers then be prepared to be available at all hours of the day. There's delays, flight changes, reschedules and yoi as business have to accommodate
Pros: They know what doing special the manager
Cons: They need more agent
Pros: It was quick for drop off and decent for pick up.
Cons: Horrible service, will never return nor recommend. They did not have the car we reserved, so they made us pay triple for a larger car - supposedly already on discount! Plus, we had purchased full coverage insurance on the website and syill they made us purchase additional insurance with them. Horrible, we were robbed. Don't rent with these people!
Pros: The shuttle went well. Everything else was a total disappointment and scam.
Cons: Routes charged me $122 in extra insurance because I bought the extra insurance from Discover. They claim I can't use my insurance with the extra I bought from you. Scam. The car had leftover trash in it, It was overdue for a oil change by 3 months, the license plate expired 6 months ago, they gave me the car with the tank 40% full but marked it half full. Can't use my own toll pass. The rep disagreed to me pointing out dings on the car when we walked around it. There's more too probably.
Cons: Upon arrival , the front desk lady gave me a diferent car . I rented a USV and she gave us a totally different car because the company didn’t have the car I rented . I kept telling her that I needed a USV and she said sorry it’s December. We don’t have cars available . I didn’t like that. I rented a USV for a reason. She also told me that in order to get the car I wanted I needed to wait . I asked her how long and she said might be a day .
Cons: agent was smug when I rented. when I returned he asked me why I filled the tank - because the paper he gave me showed a full tank even though it was 1/2 full. the paper he kept showed car only had 1/2 tank. how does that help me? How am I supposed to know you've properly documented the gas level when you give me a paper with incorrect info?
Pros: The female agent was wonderful.
Cons: The female shuttle driver was horrible, she doesnot know how to drive and was rude.
Pros: The person that picked me up at the airport was friendly
Cons: They charged Third Party Liability (TPL) despite the fact that it was already included. The car was not clean.
Pros: Both discover and Routes will rip you off. Beware they’ll not answer the phone and then will use the non refundable stipulation even though they did not get me the car as requested. Requested a bigger car landed with one that couldn’t even fit the whole family -landed up paying double.since discover wouldn’t answer their phone at 1130 pm and they’ll quickly blame the customer’s for their bad service.
Cons: Routes will make you take their insurance or refuse to rent you the car therefore at 1130 pm with your family after a long delayed flight, they’ll use it to their advantage leaving you no option but to pay double. Many other charges will be added on.
Pros: best price
Cons: no support when flight/trip cancelled
Pros: Nothing. Thieves.
Cons: They gave an accidented car. 3/8th fuel at 11:30pm at night. They "forced" us to give the card for charging "compulsory" insurance. They gave us a car with "Sunpass", when we never wanted it. and then forced us to sign a documnet asking for a US$ 50 panelty. Why you give car with sunpass? Car completely rotten from inside. carpet coming out, sunvisor broken. Pathetic. Thugs
Pros: Nothing. They suck. They should be banned.
Cons: They gave an accidented car. 3/8th fuel at 11:30pm at night. They "forced" us to give the card for charging "compulsory" insurance. They gave us a car with "Sunpass", when we never wanted it. and then forced us to sign a documnet asking for a US$ 50 panelty. Why you give car with sunpass? Car completely rotten from inside. carpet coming out, sunvisor broken. Pathetic. Thugs
Pros: They were nice and upgraded our vehicle
Cons: it was far from the airport, and it took a long time to check out
Cons: Bad cars, bad attitude of people, always looking to fleece. Did not had car which I ordered. Thugs. That is the reason you guys would keep struggling. Do not misuse your customers situation to “steal” from them.
Cons: Always trying to charge me for extras. Told me I had to pay to activate a toll pass. I never got on a toll road so didn’t need it at all
Pros: It was such a big fraude
Pros: Routes Is a terrible company They gave my car away
Cons: Routes agents lie to the customer
Pros: I was told there was shuttle from the airport and there was not wgen i called to cancel said it wss to late.
Cons: Misleading. Suggested the toll pass when they knew Florida had suspended tolls due to the hurricane.
Pros: the price and the shuttle driver!
Cons: See above, and the lady at the counter asked where I was going to be driving, I said to the Rosen Centre Hotel, she told me the sunpass was 11.50/ day, and if i didnt get the sunpass and went through the tolls it was a $50 charge. the tolls, the problem is the tolls have been suspended since hurricane Ian and will be for the month. I feel this is a need less charge and would like a refund. I also had to return the 1st car due to a check engine light, no compensation for that
Cons: Perdimos el dinero y no recibimos respuesta La peor experiencia
Pros: Support staff was friendly and helpful
Cons: Hidden fees and having to pull up my insurance declaration, which took 20 minutes
Pros: The shuttle service was good.
Cons: The hidden charges of 50 dollars for third party insurance the Discovery Cars did not disclose and Routes forced me to take because I had no alternative travel options.
Pros: I want my money back! And a manager to call me
Pros: Nothing, I walked out!
Cons: I didn't like anything, they weren't helpful, didn't seem to care that I already had third party cover yet tried to sell me the same cover, wouldn't release a car without paying more than the rental value after already having this included in my rental voucher being told it wasn't the same, disgusting money making scheme.
Cons: First, I was there for over 45 mins before being called to the front desk. Second, they could not find my reservation. Third, I ended up paying additional to pick up the car.
Pros: Easy drop-off and fast transfer to airport.
Cons: The obligation to pay the daily amount for toll fee.
Pros: The price! Also, the process was easy, the car was great!!
Cons: The vehicle was not ready for pickup. Had to wait for it to be cleaned. Vehicle was still dirty when rented. Vehicle had a broken taillight and numerous dents and dings. Scratches and paint missing on bumpers. The vehicle ran loud when idling. Representatives were unprofessional and abrupt when asking questions. Had additional insurance added on as a “just in case” loss of use coverage but was not able to deny or have refunded after return of vehicle. Dropped off at shuttle pickup for departure
Cons: Everything was really bad
Pros: Discover car stay with my money and I never was able to get the car
Cons: The experience is 0 but I guess I have to give a 1 to comment
Pros: After we got to the rental location the process was fast and we were able to get the car in a reasonable amount of time.
Cons: The shuttle process was slow, took us more than one hour to get to the rental place counter after we call for a pickup.
Cons: I was forced to buy a Rental insurance even though I have a credit card that covers rentals & my insurance covers liability and full coverage for rental cars. They made me sign a form that I could only use of of the two, either the Insurance or the Credit Card. It was a sneaky way to force to buy insurance through the. NEVER USING THEM AGAIN
Pros: The agent was very efficient and was able to provide me with all the necessary information that was needed. Unfortunately discover cars was very misleading with all the necessary information about my rental. Example: I paid for extra insurance but that only covered liability with a three thousand dollar deductible. I had to purchase additional insurance from route car rental. The biggest mistake I made was paying for my rental upfront, You are not allowed a refund if the car is returned early.
Cons: They are not at fault, if you reserve directly from them things can be much easier.
Cons: The service was slow. The rental place is inconvenient from the airport. The car we received had many problems. It was way overdue on the oil change. The window didn’t work. There was a huge dent on the side of it the tires were balled. The air conditioner vent was broken. We asked to change the car and the representative refused.
Cons: everything... car was not clean.. they did not answer the call in the night so i had to pick up the vehicle next morning, then they charged me for CDW and insuarnce inspite of the fact that i had already paid you
Cons: Predatory tactics. Even though 'Third Party' was supposedly included in the price, it turned out this was only 'one type of Third Party'. The 'Third Party' that was necessary for Florida State Law was not included in the price and thus there was an additional cost of over $115, which was approximately two-thirds of the cost of rental.
Pros: The Jeep Wrangler was a fun, unique rental. It worked as it should. Drop-off was fast.
Cons: Delayed our trip about 1 1/2 hours as we waited 30 minutes for a shuttle, were shuttled off-site, waited in line to speak to someone at the desk, tracked down usually-not-required insurance details, and looked for a safe rental car. The initial car offered had dangerously bald tires, leaving no confidence of the maintenance and safety of any of the vehicles.
Pros: Told everyone I know that you are scammers
Pros: Nothing. Horrible experience
Cons: Poor customer service. Unwilling to assist when issues arise out of customers control. Auto cancel if late to pickup and unwilling to provide a car a day late despite paying for a whole week.
Pros: People were very nice and helpful
Cons: The extra $84 that was added to the rental because the car is now registered under Florida toll roads at $11 extra a day if you need to use toll roads. Three months ago I could use my own EzPass account at same Routes Car rental. Need added in when booking if that's their policy now. Not crazy about driving Jeep Wrangler on highways as just not a smooth ride.
Pros: Good car
Cons: Too far from MCO. Slow shuttle service. Dirty car. The unnecessary toll fee
Pros: Price, car condition
Cons: The manager
Pros: Easy drop off
Cons: Had to add $200 for insurance, they didn’t tell us we needed to bring proof of personal insurance . Who takes that on vacation? And too far from the airport.
Pros: The staff was extremely friendly and nice.
Cons: The car was not cleaned. It smelled horrible. The check engine light was on the whole time. The sides of the inside of the car were sticky.
Cons: Long wait time to pick up the car. The agent was super rude. He ignored a question "will we have option to choose the car," we asked this questions 5 times but he did not respond at all. He almost was super annoyed or either racists/discriminatory person/ or simply a person with poor people relationships. . I will not rent from routes cars.
Cons: I called only got a recording. I messaged them several times on their website about local renters but never received a response. Horrible experience!
Pros: absolutely nothing crooks I have full coverage insurance spoke to my agent B4 rental to make sure rental car was covered was guaranteed it was they asked me to provide my policy at midnight told them I could provide next day would not agree had to purchase there insurance or would not get car .Crooks DO NOT USE
Cons: Agents are Jackasses do they own this location or just loose cannons lousey customer service to me and others. Worst rental car experiance of my life have rented cars for past 35-40 yrs.
Cons: Vehicle was a lot of exterior damage and interior was not clean.
Pros: The person who took us to pick up the vehicle was great along with the people who handled our rental
Pros: The woman who initially helped me was very friendly. Seamless transition from the airport and back.
Cons: The bad experience with the upgrade vehicle I selected, explained above. The vehicle received was terrible. Was offered an upgrade, which I took thinking I'd enjoy, the windshield was not completely sealed. You could hear the wind non-stop going down the highway/freeway which was very annoying and distracting. And, the vehicle was washed prior to me leaving the rental place, so water was spitting out through the gap where the wind was coming through and hitting me in the face while driving
Cons: Nightmare company. Expect hidden costs. No alternative once they get you to their off airport site. Never experienced this from hundreds of rentals. Uber/taxi or even hitchhiking is a better alternative than Routes.
Cons: Extremely long lines for pick up and they hold too high of a deposit.
Cons: Wait time forshuttle
Pros: Great team @ Routes MCO - they are the main reason I keep coming back!!
Cons: The car I received had really worn tires that were very overdue to be replaced - only became an issue since it rained a lot during my trip
Pros: Great management and customer service friendly people always find the best car for you.thanks I will always look for routes rental cars.
Pros: Drop off was easy. Car was fine.
Cons: They will not accept 3rd party insurance which all other rental companies do. They wanted me to buy full protection for $22 per day. When I threatened to cancel the reservation they said I had to buy liability only for $15 per day. I really had no choice. They said they are a small company and do not accept 3rd party insurance like the big companies. Then they tried to sell me a toll pass for $19 per day. They lied and told me you have to.
Cons: They forced me to get insurance even though on the site it said i could waive it and they declined me taking the car unless i paid and agreed to insurance
Pros: Quick drop off and easy process, everyone who helped was very friendly
Cons: Told the agent the only toll road we would take and he still insisted I couldn’t use my own toll pass which is most likely not true. He also never mentioned there was a cash option on that toll road. Around us currently everything is toll by camera/pass. We spent $60 on the unlimited toll pass to avoid the $55 each way toll/company charge we were told we would get. Turns out the cash option was less than $10. Also found a fast food cup under a seat from a previous renter.
Pros: It was easy to find
Cons: The rental agents did not see it to be an issue to rent a mini van that was wrecked.
Pros: Staff was friendly
Cons: Shuttle took forever in both directions.
Cons: Unsupportive agent at the pickup location. I was late to pickup due to flight delay, and the agent refused to let my friend pick up the car on my behalf with valid photo ID. The flight delay was not my fault, also it was getting delayed each 30 mins and difficult to predict.
Pros: Service was much better dropping off, the ladies that helped were nice.
Cons: Customer service rep older man was rude and not very helpful.when picking up the rental.
Pros: Clean shuttle. Great pricing. Easy pickup and return process.
Cons: Did not answer phone first time I called for shuttle pickup. Car could have been cleaner.
Pros: they gave me better car than I was booked
Cons: I wait too long for my refund
Pros: Easy and quick process with no issues
Pros: I was unable to access the car as my flight got delayed till the following morning and the car rental company refused me to pick up the car at that time I spent one hour calling six different times to discover cars and roots rental. No one was able to help me. I disputed this transaction with my credit card as it is considered fraud to not honor a booking. I will be reporting this company to the Better Business Bureau and leaving negative reviews on your website.
Pros: Absolutely nothing
Cons: Absolutely horrible place. They gave us a car with a check engine light on. We waited for hours for a rental after renting it online. I watched the car they gave us get dropped off by a person, they washed it with water on the outside then gave us the keys. They didn’t even clean the inside of the car. Thank god i had disinfectant wipes. They also charged us 3 times on three different cards. The sale rep stated “Our card kept getting declined”. BEWARE GO SOMEWHERE ELSE.
Cons: Waiting for shuttle bus and Desk service
Pros: Nothing, terrible service, charged and never was allowed to access the rental.
Cons: Terrible, terrible, terrible. Discover cars can not be reached and was not available to support, Routes was rude and not accommodating, did not allow me to access my rental but was still charged.
Pros: car was clean and newer model
Cons: They left it to me to figure out the damages when picking up the car. Also, the parking area is a mess.
Cons: We did not receive the car requested, long wait for the shuttle, domes toll are pay by plate only so get the sun pass, if in Orlando/Tampa area.
Pros: I didn’t get the car so I didn’t like that.
Cons: Car cancelled with no notice and no option during my reservation period
Cons: CHEAP ASSES
Pros: The car was way overpriced
Cons: Hidden fees and deposits
Pros: Fucking trash, motherfuckers robbed me out of $300
Cons: You fucks robbed me. Fuck your service who tf pays $1500 for a deposit on a rental. Then you wouldn’t return my $300 after I just booked it 5 mins before online. Fuck off.
Pros: Easy renting
Cons: Really bad
Pros: they did tell us we did not have to fill the tank with gas when we returned it as it took an hour wait before they found us a car - and we had reserved it !!
Cons: They charged us 3 times what normal price was because it was the last of the rental vans and it was so dirty inside that my grandson got sick sitting in the dirty back seat, and they new this so they just rushed the paper work past me without me even seeing half of it just to get us out of there...complained but they wouldnt do anything about it...Not good business at all.
Cons: Had to rent at last minute and paid twice the normal rate. Had to pay for insurance even though AMEX covered it. Car smelled of smoke, had brake warning light flashing on dash.
Cons: I never received my vehicle. I paid over $200 for a four-day reservation. However, my plane was delayed and when I got to the airport at 8:30 pm the rental facility was closed and I could not get my vehicle. When I tried to get my vehicle the next day I was told that no cars were available but that my reservation was non refundable. So I paid over $200 and never received a vehicle.
Pros: The counter person was nice. Rest of experience was awful.
Cons: Car was drity, no gas , they forgot to give ke keys. Left car running . Guy said keys in car. Went to gas station. No keys, so stuck waiting for rental car to drop off keys at gas station. Once i got to hotel. Had to reclean inside of car. Due to how dirty it was.
Pros: There was no line at the front desk.
Cons: The length of time waiting for the smallest shuttle, the car’s quality and cleanliness, the drop off process that did not exist.
Cons: We booked for a grand mini van, and since they didn't have our vehicle ready to go we were given an SUV, but we needed at least a 6 seatbelts since we were traveling with one extra person. After two days, our vehicle was ready for pickup. They were not willing to meet up with us to switch vehicles. We also did not get some credit back for the amount of having a 5 seater for the two days instead of the mini van we originally booked.
Pros: Super nice staff omg I was so frightened driven the rogue but then I told her and she said of course you can turn it back in!
Cons: Nothing really
Pros: Efficient and helpful
Cons: Oh, ust remember either the cruise control didn't work or I couldn't figure out how to use it. Also I suggest clearing out bluetooth connections for the next user.
Cons: everything. We had to take an uber back to airport and pay double the amount paid discovercars.com to get a car with another rental car company
Pros: I never picked up the car because they were closed during the time that i was suppose to pick up the car.
Cons: Never got the car since they were closed.
Pros: (Continured from didn't like) lucky me I was smart enough to add to the sheet the pre-existing damage because on return they tried to get another customer to pay for a window chip when there was other damage preexisting that they didn't have on their sheet either. They only let him off because he was loud and upset (with reason). Horrible place. Will NEVER go there again.
Cons: Shuttle took a long time. Desk people were rude and demanded a 500 dollar hold for the car which was not known prior to our arrival, they said that they would not take a debit card, then agreed to put 250 on the debit on hold and 250 on a credit card on hold, no one came out to do the vehicle inspection and they required that I sign it before seeing the car, I went in on my own accord and put on the sheet that there was preexisting damage and that I took pictures of the car all the way around,
Pros: Routes is by far the best car rental operation in Orlando.
Pros: fast and clean
Cons: Reps at counter are not very approachable
Pros: All mostly brand new cars and they cater to out of toners
Pros: The made sure there weren't any issues during pick up and had the car ready.
Cons: It wasn't their fault but they were closing at 6pm instead of midnight which made it so I had to spend 5 hours at the airport with 4 kids.
Pros: See earlier comments.
Cons: See earlier comments.
Cons: Slow service and they charged a lot for insurance. The insurance price was not shown when I booked the rental, it cost almost as much as the rental.
Pros: Easy to book.
Cons: Reps ignored us upon pick up. Waited too long unattended despite having an appointment. Rep added $25/day “mandatory” insurance. This was not disclosed upon booking. Very misleading.
Pros: everything was good, just don't like being sold extras at the counter.
Cons: extras being added or sold at the counter, online price should be final price.
Pros: great price
Cons: Poor windshiels wipers
Pros: Great car and a great rate
Cons: Spent over an hour in the rental place picking the car up. The line want huge but the process was super slow
Pros: Routes rental agent was nice enough and did his job well. I appreciated the upgraded vehicle they provided.
Cons: The shuttle van was not in very good condition. The shuttle driver on the return to the airport was very rude at drop off when asked a question. The rental was not very clean. I wasn't looking for fancy bells and whistles, I just needed a vehicle to get from A to B for a reasonable price and no headache. But if you are hoping to feel like a VIP this is not the agency for you.
Pros: Great service
Pros: Nothing, terrible, sketchy, inefficient, disrespectful
Cons: Everything, this place should be closed down.
Pros: It was cheap. That was nice.
Cons: The time spent waiting for my car.
Cons: Drop off service!
Cons: Rude representatives. Double charged us even tho we prepaid discover cars online. Overall a terrible experience with them. Only plus was the shuttle drivers.
Pros: Staff is friendly; Car was clean and great
Cons: Pick up and Drop off not the most convenient; One guy was running the entire business from washing the cars - to running transactions - answering phones - to delivering rentals - to welcoming customers. I then called several days ago and to this day, I have not received a return phone call.
Pros: Nothing. The counter agent was very rude.
Cons: Absolutely terrible company.
Pros: A free upgrade maybe.
Cons: I called when landed and no ppl picked up call. Got to wait the shuttle come by. Waited in the company for 2 hours. 20ppp experienced the same. Long queue, understaffed, inefficient, whatever you call. Never again. I eat my lunch at 4 pm. Thank you very much to routes and discover cars
Pros: I liked that the agent finally got to me after 45 minutes of waiting for 2 customers ahead of me
Cons: Windshield was so dirty that I missed the 1st roll on the highway for 1.25 that will now cost me 50.00. When I returned the car I advised the agent and they advised me to contact the toll company. I called Routes on Feb 8 to co firm licence plate and zip code on the ownership and that attendant put me on hold while on long distance for 20 minutes so I hung up and will have to pay the ridiculous 50 buck surcharge Thanks Matt Williamson
Pros: The desk agent during drop off was very friendly and was able to get me settled up quickly.
Cons: The desk agent during pick up seemed like he did not want to rent me the car because I am a local. He felt the need to keep pointing out all of the additional restrictions for local renters even though I told him I was aware of the additional deposit and insurance coverage. He did not accept my proof of insurance and made me call State Farm to get verbal confirmation that I had full and transferable coverage. Once everything was verified he was nicer, catching a dent that was not recorded.
Pros: Clean vehicles.
Cons: I was overcharged.
Pros: Rep warned us about the tolls.
Pros: very fair rental fee
Cons: See other comments. Very rude, curt, demeaning tone of voice by counter staff.
Pros: Good car and easy return.
Pros: Good car. Good price. Decent location.
Cons: Too long waiting at counter to pick up a car. Price upon pick up did not represent price quoted at Discover Cars quote. Price was higher by 45 USD.
Pros: Friendly and fast.
Cons: A little difficult to find the pick up location.
Pros: Price was good, once at rental location, time spent receiving car was minimal.
Cons: Waiting over 1.5 hour to have someone come to pick up at the airport.
Pros: Very friendly nice people
Cons: A long wait in line and having to call our insurance agent for proof of liability insurance. I have never had to do this renting with a major credit card before.
Cons: I have insurance but was forced to buy there's since I did not bring proof.
Pros: They upgraded the car for free
Cons: Insurance is “mandatory”, if you don’t buy it, they don’t rent it to you
Pros: Great customer service, good vehicle.
Cons: Car was not ready for pickup upon arrival.
Pros: Cheap, great service by shuttle drivers
Cons: Charges after my paid reservation. Hold on cc very long.
Cons: Rental car broke down. I had to spend my own time and money to get the broken down car back to the rental office. I was late to an important meeting because the rental car wouldn't start. I had to pay to take an Uber service. Avoiding racking up Uber costs was precisely why I rented a car. The customer service agents were unhelpful and lacked authority to address my dilemma.
Pros: Professional courteous staff with efficient turnover at the car rental agency. Susan (we think that is her name) was fabulous in making the rental stress free. Very people oriented and friendly!
Pros: They tried to be patient with lots of people waiting.
Cons: There are two issues. One we were not aware that the rental facilities requires a "Credit Card" not a debit card. And two we were required to provide Auto Policy - That is very important to know in ADVANCE.
Pros: Very good vehicle
Pros: The overall appearance and cleanliness was exceptional. Nice vehicle!
Cons: I had chose not to get the added insurance on vehicle. My policy would have covered any incidents. No where did it state that you needed copy of policy. Upon arriving at office with my wife and 2 younger children near midnight, I was asked for copy of insurance policy. I told rep that I do not have it but do know name of my insurance company and have FULL COVERAGE on both of my vehicles. Yet, I couldn't rent the vehicle without being RIPPED OFF for an add'l $21/day. Some savings! Wasn't cheaper
Pros: Routes was amazing. I had never heard of them before but I will never use anyone else in Orlando. I travel there numerous times a year. The agent who was there when I returned the car went above and beyond!
Cons: I felt like the customer service rep that helped me the night I arrived lacked personality.
Pros: Price of rental and free upgrade to suv since no more coupes were left. Appreciated the transit to and from the air port.
Cons: Only 1 team member was working the counter on both the pick up and drop off days. There were 2-3 employees on the other side of the counter but only 1 was helping customers.
Pros: Clean, new cars. Friendly efficient staff.
Pros: framework oil change a day after removing it, they gave me a vehicle other than the one requested, which raised my budget on fuel. The time to return the vehicle is very limited, my flight was at 5 am and they are closed at that time. I have not returned my extra payment of 200 which was not at the time of making the rent.
Cons: framework oil change a day after removing it, they gave me a vehicle other than the one requested, which raised my budget on fuel. The time to return the vehicle is very limited, my flight was at 5 am and they are closed at that time. I have not returned my extra payment of 200 which was not at the time of making the rent.
Pros: So so helpful in every way.
Cons: Had no complaints.
Pros: Fast drop off and shuttle was quick
Cons: I booked an suv or similar but was given a pick ip truck. Talked to the manager and waited 20 min and then was given a car that I reserved. I had my own insurance with all policy details but rep gave me a hrd time before accepting it.
Cons: Communication was not clear about the deposit in the email versus at the pick up desk. It appeared I was not the only person confused or having issues with this part of the rental.
Cons: This company was a nightmare from start to finish. We Waited 45 min for airport shuttle afterbeing told it runs every 15min. Waited over an hour to be helped after arriving at the office with only 1 person working the counter. Was told we could drop off the car after hours in the drop box, but when we called to check on where the drop box was located we were told there was no such thing we were at the time 4 hours away from the office that was closing in 45 min. Our flight left that same night.
Pros: It was simple, convenient, and a great value for the money.
Cons: It was inconvenient to meet the courtesy shuttle and the car had obviously been smoked in prior to my renting it. Air freshener had been liberally sprayed, but I'm very sensitive to cigarette smoke and it really bothered me after a day or so.
Pros: I loved that when returning the car, one employee saw that a few of us were waiting with our bags and sped up the process so we could all make it to the airport right away. It seemed like the normal representatives were all occupied.
Cons: My first time renting with them I got an amazing free upgrade and awesome service so I thought to book with them again. The second time the service was not great, the trip from the airport is too far for bad service and the vehicle I got was disgustingly dirty from the family who had it before. It smelt bad, and it was clear that the interior hadn't been cleaned AT ALL. There was spilled milk and crusty food from little kids all over the back and in the front cupholders. It was really gross!
Pros: Nothing had a terrible experiense
Cons: The representative was over 20 minutes late in getting to work. She was extremely unfriendly and cold. This insurance requirement felt like a bait and switch and was extremely cost prohibitive. I had to call California at 5 in the morning and wake my wife to get a copy of my policy. Never had to do that with other rental agencies. This was one of the worst experiences I have ever had with a rental agency.
Pros: Junior was awesome if u come to routes in Orlando ask for him
Cons: The long wait for the shuttle service
Pros: the staff were extremely helpful, friendly and efficient
Cons: a little confusion on the pickup based on the website instructions. It wasn't clear if the courtesy vehicle was "branded" or some form of shared pickup. Several people stopped and offered to take me to the site but for a fee. I was reasonably certain they were not what I wanted but I am sure some foreign travellers may have been enticed to use them. Also, if there was some reference to how often the shuttle ran...eg., approximately every 15-20 minutes from the top of the hour, etc.
Cons: On my return home I had a charge on my credit card for $296 form routes car rental I contacted them and they eventually replied saying it was for additional insurance which I never purchased or agreed to as I had brought my own car rental insurance At this point I informed my credit card company who investigated this charge and after 30 days refunded the money so on this note I would not recommend routes car rental due to trying to rob customers money
Pros: I would never recommend this car rental place. Besides giving our car away they also super rude! The worst experience we ever had with car rental!
Pros: Service was great, agent was very nice and we were extremely happy with our vehicle.
Pros: We arrived late and i was worried we wouldn't be picked up on time.. the gentleman at the desk reassured me they would wait for us and we ended up getting great cars for a great price!
Pros: The truck was nice
Cons: We almost missed our flight because they didn’t open on time and the shuttle didn’t arrive until 645am. The worker claimed she didn’t feel good and was rude
Cons: Wish you were closer to airport
Pros: The price for the vehicle.
Cons: The wait time to pick up and drop off the vehicle is insane. They are understaffed.
Pros: The vehicle was clean and new. No issues with it.
Cons: It took over an hour to pick up the car. There was a line of people and only one agent checking people in. Then when it was my turn there was confusion over my prepaid insurance which added more time. What I saved in cost of rental I surely made up for in time spent. Drop off was a bit better but still took about 20 minutes. they just seemed way under staffed.
Pros: They allowed me to select the vehicle if my choice
Cons: They tried to sell me their liability insurance when I had already paid for a different insurance. They also tried to get me to cancel it in order for them to profit from it.
Pros: They were courteous and polite! Acnolaged us when we came in.
Cons: Didn’t like that only 1 person was registering cars when we came in. But it was evening so it was understandable
Cons: It took an hour to get into the rental. The rental agency only had 1 staff member at the counter
Cons: My deposit wasn’t enough to hold our car and we had to pay more than double to rent another car from a different company
Pros: Unfortunately they were awful and only made excuses
Cons: Arrived at 8:30am in Orlando had a 10:30 meeting which should have been plenty of time but we waited for an hour to have a shuttle pick us up! When finally at the rental agency we had to wait another hour before our name was called to get a car and when we said something we got all kinds of excuses! Missed my appointment bc I was leaving Agency at 11am and when I got in the car and started driving realized that they missed the cracked windshield!! Couldn’t go back as I was so late! So dangerous!
Pros: returning the car was quick and easy.
Cons: The shuttle took an hour picking us up from the airport which would have been fine if we were told that (or an estimate) when we initially called. It took 3 hours to get us into the car despite having a reservation and confirmation number ready. The car I reserved was not available. They did offer a free upgrade, but since I was going to be doing a lot of driving and parking in downtown areas, the larger "upgrade" was not ideal.
Cons: first car I had was dirty
Pros: Anything i might have liked was ruined by them charging me an extra $87. I'll never use them again. I had to wait a long time to even get someone to the desk when I arrived at pick up. Once I finally was being helped, the guy was very nice however, I will say. But the extra fee i was charged for dropping the keys in the drop box is completely unfounded as I dropped them off bc there was no one around despite it being after their open time of 6am. Another person behind me had to do the same.
Cons: I was charged $87.86 after dropping off the car. I spoke with a customer service agent at the Orlando location who hung up on me when i called in. I emailed Routes customer service and never received a response. Booking number DC-578024 and confirmation number 6RCRDM0032314. I had a returning flight at 7am on Sat morning and returned the car just afte 6am and dropped the keys in the mailbox as no one was around. I was told I was charged for dropping in the mail box, which wasnt on any paperwork.
Pros: Easy to access, friendly service. Great car
Cons: Took forever to pick us up from airport after calling and saying we are ready to be picked up
Pros: Junior was amazing. He made the pickup and drop off a breeze. The selection of cars was fantastic for the price.
Pros: I liked all of my expérience with Routes. It was very Quick and professional
Cons: Nothing at this moment, I have yet to receive my final invoice,
Pros: They did upgraded me to a nice Jeep Wrangler but has to ask for a receipt when I returned the vehicle. Majority of car rental establishments give a receipt automatically.
Cons: Shuttle service from Airport was easy and convenient
Pros: I found the whole process quick and efficient and would definitely use Route again and recommend them.
Pros: Josh, the attendant at the pickup was very helpful when there was a problem with my credit card. His patience in finding a solution saved me from a catastrophe.
Cons: Please accept debit cards. Other rental companies do.
Cons: I’ve been charged for several days of car rental after the car had been returned on the date that it was scheduled to be. No managers will answer my calls to solve this issue.
Pros: I really appreciated the cost and the overall quality of the vehicle. I was given an excellent deal on an upgrade and it made a huge difference. I would highly recommend this company.
Pros: Fast pickup. Clean car. Great car, great price.
Cons: Waiting for the shuttle to go back to the airport.
Pros: Very easy to find the shuttle at the airport. I will recommend routes rental car because the service was good and Mike and the team was able to find solution for dropping me off to my hotel when I returned the car. I really appreciated that help.
Cons: I gave it a good score and not better because I had to wait about 1 hour to pick up the car although only 2 clients was before me.
Cons: Customer service rep at pickup Mis sold me insurance and lied to me about company policy. Car was dirty, damaged and infitainment system defective. Car was not what I originally paid for/requested. Gas level was not full and then not marked accurately bu customer service on pickup. It was hard to judge the amoujt required to refil to the same level, this wnded up costing me money and was untair. Still awaiting refund as agreed by mco branch manager for mis sold insurance.
Pros: They didn't try to upsell insurance, etc.
Pros: Good value for the car. The wait time once we got to the rental office was fast.
Cons: I tried reaching the office to request a shuttle to pick us up from the airport. It took a long time to get someone on the phone to have a shuttle pick us up. This was frustrating since it was night and we had three younger children with us. I believe that there was only one person on staff. Perhaps this was the problem???
Pros: Very friendly staff, not tricks or hard sell on extras.
Pros: Woman at the desk attempted to be as helpful as possible
Cons: I was unable to pick up my vehicle as I didn't have a credit card I wasn't informed of a deposit
Pros: Price was perfect. Shuttles to and from airport were timely and convenient.
Pros: great service, great price
Cons: pickup and drop-off being offsite
Pros: The agents were friendly, and the car quality was excellent. They were willing to work with us to resolve problems.
Cons: Because of understaffing and a language barrier, I was waiting in line to pick up my car for half an hour after arriving at the rental office. There were just two people in front of me.
Pros: Attentive staff and was able to answer questions effectively.
Cons: Waited to be picked up at the airport for around 40 mins.
Cons: I had to cancel my reservation because I didn't have my car insurance information that was in Maine. I've never ever needed to provide such information. The lady was so rude and ended up losing my money because I had to go elsewhere that didn't need that information. It was such bullshit. She was so terrible and this company is so terrible. I will never use it and I will never let anybody I know rent from routes
Pros: Pretty good service. Was pleased. No tricks.
Cons: Shuttle took forever to come to the airport. They said it would be there in 15 minutes and we waited over an hour. Since we waited so long for the shuttle, Routes canceled our reservation because we were not to the counter in time. One girl working the desk who was extremely rude. Another guy joined her after about another 30 minute wait at the counter. I would never recommend Routes to anyone. I took their shuttle back to the airport and found a different rental car that night!
Pros: great price and value!
Pros: They gave me a free upgrade and staff were very polite and helpful and did’nt try to push extra’s onto me.
Cons: All good.
Cons: The problem is that I booked a small car , because they didn't have any, the gave me a Jeep sahara and charge me more.
Pros: The issuing agent was great to work with and he was the same guy that I worked with when I returned the car. He gave us a free upgrade and a very new car with lots of options. I give him a 10+
Cons: When I tried to call in my car insurance information the next day as I was instructed to do by the initial agent, I ran into a road block named Ashley. First she said I could not just telephone her with the information as I was previously instructed to do, but I had to come in the rental facility in person and resign the contract noting that I would provide insurance through my own insurance company. Once there Ashley indicated that I needed to provide my insurance card. Very argumentative.
Pros: It's a shame with the fake insurance policy about a declaration page. Forcing you to take their high cost insurance.
Pros: My experience was exceptional. I got a same day rental. After I arrived in Orlando I checked my email and received my confirmation which included instructions on where to find the shuttle van. It was there when I arrived. I picked up the car which was very clean and a pleasure to drive. The price was outstanding, it was just what I needed. The return was just as seamless. A perfect experience all around.
Pros: ...And told me that the rentacar will open at 6 am... My wife, my daughter and I slept this night at the airport waiting while you open the rental but another big surprise... the receptionist told me that we lost our reservation and in order to have a new reservation we have to pay $400 more, in my personal opinion as a tourist this was the worst experience ever. You don’t provide me reliability or safety,in addition you took all my money. We look for FOX, the experience was completely differen
Cons: Inefficiency, distrust are your description!!!! firstname.lastname@example.org
Pros: They were outstanding. Staff was great to work with and I was running late to the airport and they quickly got me processed and in the shuttle. I highly recommend!!
Pros: The vehicle itself was good.
Cons: Where to start? I waited for the shuttle for 45 minutes until I was finally picked up. Once at the rental location, the staff was extremely surly and agonizingly slow. From the time I called to be picked up at the airport until I got in my car, almost 3 hours passed. This is completely unacceptable. Once I was finally at the counter, they tried to give me a Kia Forte when I booked a Carolla. I will never book Routes again, even though it was super cheap, my time is too valuable.
Pros: Price and speed
Pros: Friendly shuttle driver and CSA.
Cons: Reservation had to be reentered because something didn't show up in the reservation from Discover. Also, had to wait almost 20 minutes for pick up shuttle.
Pros: Friendly personnel
Cons: It took about an hour to get the car because of a dispute with customer ahead of me. There were only 2 people working and both of them were dealing with the problem customer.
Pros: Very cost effective.
Cons: The drop-off was ridiculously long - almost as long as the pickup. They need a better system/process.
Pros: simple and quick
Cons: Airport surcharge
Pros: Affordable. Shuttle to and from airport worked well. Drivers were nice.
Cons: Slow paperwork getting car (only one counter person)
Pros: Very good car, in very good condition and clean
Cons: Several things: 1) They charged for a "website use charge" of $6.99 per day that was never mentioned when I made the reservation, 2) They required for proof of liability insurance (which is not standard and other companies don't require), and charged if you couldn't provide it. Luckily I was able to find my regular insurance information. 3) You had to call them for them to send the shuttle, which was also not mentioned at the time of making the reservation.
Pros: We did not like the service from Routes.
Cons: Not only did we have to wait an hour for the shuttle from the airport, but we proceeded to wait for over an hour more upon arrival at Routes. They were very disorganized, and they were using lists to check people in, but there was no sign to indicate that you should sign in. The workers were unpleasant, and I would not recommend this place to even an enemy of mine.
Pros: Was upgraded to a much larger vehicle
Cons: Car exterior not totally clean, the interior was ok. Biggest issue was distance from airport.
Cons: Far from airport, waited 30 minutes to check in. And I was the 3rd person “in line” Car not ready - needed to be cleaned inside and out upon checkin. Toll Transponder was purchased/requested and never put in car. Noticed a few miles down the road and called. Would have been very expensive for me due to their mistake had I not noticed. Gladly pay the extra money at National to bypass the counter and have a car ready to drive away with. Never Again.
Cons: Josh was rude and then raised the price of car after stating they had cancelled my reservation
Pros: pick up
Cons: maybe better options and explanation of Fla. toll roads. The ones that do not have a place to pay tolls
Cons: I waited 45 mins to get the shuttle. Then it took over two hours to get a car with only 3 customers ahead of me. Additionally, I waited 20 mins to drop off the car.
Cons: I didnt get the make and model booked.
Pros: Not pushy in upselling services.
Cons: Long commute to the offsite location
Cons: Routes was charging me 40 usd extra for road assistance under the argument that it was airport taxes. Spent A LOT of time talking to manager to be reimbursed. Either they are lying to clients or they do not know the services they offered.
Cons: I was wrongly overcharged for a road service fee.
Cons: The wait at the airport for pick up was 1 hour and then when I got to the service center the wait was 2 hours until I was in my car! The almost $13.00 a day for the sunpass was highway robbery. Other car rentals in Orlando charge the tolls to your credit card when you return their car.
Cons: Horrible experience, it took an hour for Routes car rentals to pick me up from airport after I called. They charged me double as my flight was late and they said their policy is to cancel the reservation after 2 hours of no show after the time. The office staff was not pleasant and looked over worked, they did not want to communicate with the customers at all. It was take it or leave it policy. I lady at the desk refused to give me a final confirmation of car return, I had to leave with out it
Pros: We reserved a full size sedan, but they were out so we got upgraded to a mid size SUV. The shuttle driver who picked us up from the airport around 6:45 on Dec. 28th was very friendly.
Cons: It took 45 mins for a shuttle to arrive after checking in, when told it would be 10 mins. After waiting 30 mins we called back and got forwarded to a different office who couldn’t help us. Finally got a hold of the Orlando office and they said they didn’t know anyone was waiting for pick up. After arriving at the office, the agents at the desk were uninformative and unfriendly. It took another 45 minutes to leave although there was only 1 family ahead of us. Overall it added 2 hours to our trip.
Pros: Pick-up shuttle service at airport was quick and efficient, as was the rental desk. Resolved problems with view for customer satisfaction.
Cons: We weren't apprised of business hours and drop-off times, and had to drop off before the office opened. There was no way to reach anyone to find out what to do, so an after-hours customer service line would have been nice. It took three phone calls throughout the day to be sure we were settled. But it was taken care of and they waived the early drop off fee due to the confusion, which I appreciated. The rental lot was crowded and a little run-down looking, hard to maneuver in and out.
Pros: The car was good - I got a free upgrade.
Cons: The staff were courteous but the office was woefully understaffed. There was a room of miserable, anxious customers waiting for help on both pick up off and drop off.
Pros: Agents were friendly and tried to help as much as possible
Cons: Pick up from airport took 1 hour.
Pros: Best off Airport Car rental I have ever been to. The customer service fantastic and the pick up service was fast and easy. The vehicle was brand new. I would recommend Routes Car Rental to everybody I know.
Pros: Josh helped me the day before and day of returning it. Super nice and knowledgeable!
Cons: They want to keep adding additional charges and not tell you honestly what to do. Only looking for more money
Pros: Andrew made the rental experience a lot easier. His way of talking and the the respect he gives is not easy to find. Always referred to me as sir.
Cons: Car seats were a little dirty but not terrible.
Pros: Pleasant and capable staff ... Josh, Andy and Amar
Pros: JR was a good representative. The car was nice
Cons: the website I was told I would only pay 77 + 24 it was not till I dropped it off that I was informed the 24 was per day. I am a military Veteran and would’ve gotten a MUCH better deal going with a different rental company. Was not told about an “early drop fee” I called to ask if I could drop my car off AT 6AM when they open and they said they may not be there right at 6AM because they need to have someone come in early to be there to open the gate. Ended my rental early to avoid MORE fees.
Pros: Price and vehicle
Pros: They were all really nice to work with and explained the rental policy very clearly.
Cons: The shuttle going back to the airport took a bit longer than expected...but a young gentleman saw we were waiting a long time and used the second shuttle to take us.
Pros: Good car.
Cons: Agent took too long.
Pros: After calling them from the airport, we were picked up around 15 minutes later and driven to the site which is about 5-10 minutes drive from Orlando MCO. The people didn't try hassle us to upgrade and completed the paperwork efficiently and got us on our way. Returning the vehicle was easy and hassle free, and we were then driven back to the airport. Can't fault it!
Pros: The pickup and drop off from the airport was great.
Cons: When we arrived there where only 4 people already at the store. However it took them over 45 minutes to get to me. It was over an hour from the time we arrived to the time we left the shop. With two kids under 3 this was extremely stressful. Also the cost was $10.00 more than what I was given when I signed up.
Cons: This is a fraudulent business with hidden charges, incorrect charges and negligence. I paid 85 dollars at discover and Routes was charging me $315 when I picked up the car. You cannot opt out of insurance like at other car rentals. They have charges they can’t explain and were finally removed once I showed them the contract said those charges were included in rate. Worse is the charges were $6 a day for 4 days added up to 58!!! I told them it should be 24 and they said the system made a mistake!
Pros: Well I originally liked the price and no fees I was qouted but once onsite that all changed and fees where added very dissatisfied.
Cons: Had to call to be picked up 3 times. It took over an hour and a half to get our car once we got to the rental car place. The person at the desk was very passive aggressive and was contradicting everything we said we book online with. Then we received an "upgrade" the car was all scratched up and had an issue with the breaks.
Pros: NOTHING AT ALL A RIP OFF SERVICE
Cons: PER DAY.EXTRA DRIVER 15.00 PER DAY NO OTHER RENTAL DOES THIS. FINAL INSULT WAS CAR RETURNED 28 MINUTES LATTER THAN ESTIMATED AND WAS CHARGED A FULL EXTRA DAY TRUELY CRIMINALSERVICE IS A RIP OFF. NEEDED INSURANCE CARD OR CHARGE 25.00+
Pros: Great rates and prompt sufficient service!
Pros: Excellent Service!!
Pros: Price. People are friendly
Cons: Car smelled like cigarette smoke, interior windshield was dirty, waited for shuttle for 30 min after I called
Pros: The service was wonderful! Andrew was super patient and helped me with all my questions - it made all the difference in an otherwise stressful situation.
Pros: Shuttle on time, staff very personable and helpful.
Pros: Very friendly and a clean and bright facility. Only 1 shuttle running in the afternoon we were returning but close to airport so it worked out ok.
Pros: The price was unbelievable! I saved 1/2 of other rental agencies!! Get the toll booth pass!! Many toll booths are exact change only with no attendant. It was very convenient and with all that I saved on a 2 week rental, the price of the tolls still saved me over $200.
Cons: There was limited time to return my car. I had a 7 am flight and could not get a shuttle to the airport until 6. I had to rent another car and bring my car back the night before to be sure to get to the airport.
Pros: Customer no service.
Cons: Was blown off several times by their representatives and car was not ready until after 24 hours after our arrival. While they discounted the rate, nothing was offered to compensate our having to rent another vehicle for the day because of their mistake.
Pros: Shuttle service and 2hr Grace period for returning vehicle. Also service reps were very friendly and all costs were told to us up front.
Cons: Shuttle from airport to rental company. No information was given to what shuttle looks like our where to meet shuttle.
Pros: Upgraded us due to wait time in airport and the building
Pros: Great price at MCO. Very pleasant and competent desk agents, phone agents and drivers. > 30 minute wait for airport pick up at rush hour seems forgivable.
Cons: Worst car rental company
Pros: The service of the staff. The conditions of the car.
Cons: The fact that we were considered as no show and our original car was rented o someone else
Pros: Nothing. Never rented a car from Routes. It was a waste of our time.
Cons: Everything. The reservation was not available and had to go with another company. I took a chance after reading some good reviews, some bad reviews. Never again will I ever consider renting from your company.
Pros: The transport back to the airport after the return.
Cons: See comments above
Pros: Absolutely nothing.
Cons: They had no vehicle! With my mother dying, I was stuck at the airport in an unfamiliar city with no way of getting to her! When I called they said they had no vehicle for me. They said my reservation was for 6 and I was calling at 7. I explained that my reservation was for 8, I double checked my receipt and indeed, the rental was reserved for 8pm. He stated again that he had no rentals. It cost me 4 times the amount I had reserved to go with another company but I had no option.
Pros: staff very friendly and helpful
Cons: the $100 early drop-off fee (not knowing about it until I got to the check-in desk), long wait at the airport for the shuttle
Cons: The pickup process was long. There was one person in front of me but took almost 25 mins of waiting time before my turn.
Pros: Great value and fast and efficient service by Andrew. I was upgrade for free by surprise which made it an even greater deal. Will use them again.
Pros: They were great! Very friendly and helpful.
Cons: I didn't like that the toll pass was $11.99 a day to use. If you miss a toll there is a heafty fee.
Cons: The time it took to get picked up at the airport and the price discrepancy between when we booked and when we picked up car
Cons: They required written proof of car insurance with policy number and expiry. This was not mentioned anywhere on the reservation confirmation that we received. This required a large amount of time to contact our insurance company to get the info sent to us. Would have been nice to know this before hand.
Pros: Great service, easy check in, competitive pricing. We are from California and had never been to Florida, thank you so much for recommending the toll pay system, it was extremely helpful.
Pros: Friendly and efficient and enthusiastic young people working at your office. Joshua and Andy were great.
Pros: The price offered online was appealing.
Cons: Though the shuttle was very efficient, it added time to the Rental process