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Ace Rent a car at Orlando Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Dropping the car off.
Cons: They put us in the oldest vehicle they had and tried to sell us an upgrade. They were over an hour late picking us up from the airport. Also, the agent mentioned that the insurance we had was worthless.
Pros: The service representatives were friendly to work with. The outside of the car wasn’t very clean.
Cons: Wasn’t sure about where to meet the shuttle bus. Tried calling for information to no avail. There was no phone number on the confirmation page.
Pros: Relatively fast service. Shuttle was quite efficient.
Cons: Incomplete explanation of costs. Was asked to note any damage to the dark car at night with very little lighting. Have yet to receive a receipt or an accounting of expenses via e-mail as promised. Will not use ACE again.
Pros: Dropping off was very fast and easy. Car was in a great condition.
Cons: Takes forever for a shuttle to come to the terminal. Waited an hour tried calling but no one picked up the phone either.
Pros: I would never use them again
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): USA.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, return flight ticket, proof of home address (e.g. Utility bill), proof of liability insurance.
A local renter is defined as a renter who has a license issued in USA - Florida and who is flying into the country without a return ticket.
A local renter is defined as a renter who lives within 65 miles of the pickup location and who is not flying into town with a return ticket.
The renter must provide proof of the following insurance policy(ies): Full insurance, valid in the following country(ies): USA for the duration of the rental.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.
Maestro, Cash, Cheques, Diners, Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Additional charges will be applied.
Booked extras are not guaranteed. All extras are subject to availability at the rental counter.
Pick-up & Drop-off
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