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Ace Rent a car at Orlando Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: I got a car.
Cons: they didn't have the car that i reserved. they put me in a 'rent a wreck' the roof of the car was smashed in. they made me use an upgrade to get in a car that wasn't smashed up.
Cons: We picked up the car while it was still dark. We never expected the front two tires to be bald. We got the car on Wednesday morning. By Friday the car indicated low tire pressure. We put in the required air and drove to our next destination. The next morning the tires were low again. We took the car to the Tampa Ace location to exchange the car. At first they just wanted to put air in the tires. Once we advised them the tires were 30,000 mile tires and the car had over 32,000 miles on it the gav
Pros: The people who picked up and dropped off at the airport weren't bad but the rental agents weren't good.
Cons: It was a terrible expierience all around I was given a car that had low air in 1 tire and was basically given some bs story about it was just a sensor. At the end of the re tal i returned the car and received $222 in added fees I told them I did not want collision coverage and was charged it anyway. Terrible company to do business with cannot be trusted.
Pros: Shuttle was timely and staff was friendly
Cons: Couldn’t use my own Sunpass transponder. I was told the license plate was already registered with Sunpass by Ace. Return shuttle seating should be assigned when car is returned as shuttle only seats about 9 people and runs every15 minutes.
Pros: They help you out. Very helpful
Pros: The rental shuttle was efficient and easy to find at the airport.
Cons: The car was mechanically unsound (tires were flat and the brakes were going out) and I had to wait over half an hour in line before I could get the car. Plus the car was not vacuumed (there was sand on the passenger seat).
Pros: Easy drop off.
Cons: Only one agent working upon car pickup. Had to wait well over an hour and a half to pick up the car. The lady who sat in her van to check paperwork upon leaving the parking lot didn’t speak English and couldn’t answer a simple question about the fast pass.
Pros: Lyna was my rental agent at Ace and she was an absolute doll!! She made the process super easy and explained what the requirements were. She has excellent customer service. She answered all my questions efficiently and really helped me in considering all options for my rental.
Cons: That it was not at the airport.
Pros: Very nice, easy to deal with.
Cons: I wish the toll pass was cheaper.
Pros: Drop off was fast. Agent was efficient
Cons: Late night arrival (after midnight), several people in line, long wait
Pros: Quick service
Pros: Very quick to pick us up and get us to the location which is in a great place. Very close to the airport!
Cons: The people in front of us caused a delay b/c they asked a billion questions. Not Ace's fault.
Pros: Like I stated previously, I had complications with check in and getting a vehicle. There was only 1 agent and about 6 people in line behind me. I felt rushed and questions weren’t answered appropriately upon checking in but I gave up bc my situation was holding up everyone else in line.
Cons: Stated above.
Pros: Good pickup and drop off.
Cons: Long wait to pick up car.
Pros: La calidad del vehículo.
Cons: Lo caro del arriendo. El no cumplimiento de la devolución por concepto de garantía del vehículo arrendado. El no tener la agencia de arriendo dentro del aeropuerto.
Pros: It was easy and smooth from the ride to the airport to get a car. I will be renting from here on out every time I travel to Florida.
Cons: I had no complaints. Everything was good.
Cons: When we arrived to get our car they made us pay an extra $120 to put both my husband and I as drivers on the the car. I had rented and put my credit card on the car rental but my husband was going to be the driver. They said this was not allowed and they would not let us change credit cards or change drivers, they said it would cost $800 a day to rent the same car if we changed the reservation. The whole car rental for a week was only $450. So we had to pay to have a second driver. Total scam
Pros: All the agents were friendly and efficient.
Cons: The car itself
Pros: Very friendly counter service.
Cons: Very infrequent shuttle service, and help line was completely incapable of helping.
Pros: Prompt, courteous service
Pros: shuttle drivers
Cons: grumpy ladies where i picked up the keys
Cons: Staff misleads you about tolls to get more money from you. Staff tries to sell time shares wasting your time. Shuttle drive was rude and almost crashed twice.
Pros: Quick once i got there
Pros: Dropped off car quickly.
Cons: Hidden costs, employees were lazy, shuttle didn’t pick us up.
Pros: Very friendly and helpful
Cons: Only one agent at 3am but he was very good and got through the line quickly
Pros: Car had a shattered radio screen
Pros: Nice vehicle. Nice agents.
Cons: You can't get your money back if your trip is cancelled. You get a credit. I had a letter from my insurance company stating that I had coverage on my personal vehicles that would include a rental car. My credit card covers rental insurance. I WAS STILL FORCED TO PURCHASE INSURANCE AT ACE BECAUSE I DIDN'T HAVE AN INSURANCE CARD FROM ONE OF MY VEHICLES IN MY POSSESSION. SHADY!
Cons: We couldn't switch drivers when we got to the desk. They said bc we prepaid. Stupid Also they need a baby changing station in the men's restroom.
Cons: I added an additional day to my rental time by calling few weeks prior and spoke about it at the time I picked up the car. Sure enough I started getting threatening messages that the car is seriously overdue and I must contact the representatives. 5 messages and a phone call! It was totally avoidable
Pros: Upon return of the car, an inspection of the car was done by personnel and gave me an immediate OK on the return condition. I would rather discuss in person if there is an issue before I leave the rental company lot.
Cons: No issues at all. Everyone was courteous and I did not experience any wait time on either the pickup or return. The shuttle to the rental lot was quick.
Pros: They were nice.
Cons: They wanted to charge for everything. So many hidden costs. The car was old and “analog” and drove poorly. Would never rent there again.
Pros: cheaper than others
Cons: very bad shape car
Pros: A shuttle never arrived to pick us up at the airport we took an urber to the ace location. I was over charged by Ace rental and discover cars and they blame each other and refuse to honor the quoted price. Terrible customer service. Will never use either service again.
Pros: I would have given a higher score but I was quoted "Pay at pick-up 34.95 USD" for tolls but was charged $64.59 by ACE at the Orlando Airport pickup location.
Cons: Customer service, customer service, customer service
Pros: Agent we finally got to was very calm and helpful, despite being clearly overloaded at nearly 11pm at night by the time we finally got a shuttle 1.5 hrs after arriving at airport's car renta agencyl shuttle stand.
Cons: Mixed experience with the actual underlying off-airport car rental agency. Unreliable shuttle service in evening hours and no one answers the phone at all, much less promptly; actual rental car we finally got wasn't as good as the make/model pictured and reasonably expected, as well as it wasn't cleaned well and reeked of smoke.
Pros: helpful staff