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Ace Rent a car at Orlando Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Car was clean, didn’t have any issues.
Cons: Fees and taxes are expensive Cheated by forcing us to pay more than $ we paid for original booking by stating Liability is REQUIRED in FL. Charges are very expensive My friend who booked got a crappy car, they wouldn’t swap until it broke down and they had to tow the car. Worst customer service . Not considerate, we all had kids and babies. The person didn’t think that having car not start will cause big trouble. We were lucky car broke down when we parked at home
Pros: Friendly quick service, they were very efficient
Cons: Friendly shuttle driver and set up of the ready line and return was very efficient.
Cons: Shuttle from airport was very slow to arrive
Cons: I got hit with a lot of unexpected and unexplained charges. Somehow declining all insurance I paid an additional $150 above the $150 I was expecting. The amount was close to my original rate so I though I was paying at the time of delivery. Nope, those were all extra charges. It was after midnight and I didn't realize it until I dropped the car off.
Pros: Shuttle to and from airport
Cons: Can’t think of anything.
Pros: They helped me get the insurance/toll options in accordance to my needs.
Pros: The car was great. Easy to drop off within 5 min. Shuttle to the airport.
Cons: What you initially pay and what you eventually pay - is two different animals. Eventually it cost me 3 times more than my initial payment. A lot of hidden fees and mandatory insurance that you dont know about.
Pros: It was confusing at first, but one familiar it was easy, quick and everyone was friendly and helpful.
Cons: Not much
Pros: I am satisfied the car and the price, the stuff is friendly and return procedure is quick.
Pros: wait for shuttle was lengthy
Pros: Convenient shuttle
Cons: My flight was changed last minute by my airline. We arrived about 7 hours early for our rental. I tried to call and make arrangements for the time difference but got no answer or return call after leaving several messages. The agent gave me a song and dance about nothing being available with car visibly in the lot My only option was to upgrade to a luxury vehicle (Camry) and pay as much of a difference for 7 hours as for 9 days. I have no beef with Discover cars but will never use Ace again
Pros: Was very appreciative that the van driver picked us up in terminal C on a timely basis.
Cons: No windshield wash.
Pros: Value rental helped with costs
Cons: Just a little off campus from the airport but not bad.
Pros: Dropping the car off.
Cons: They put us in the oldest vehicle they had and tried to sell us an upgrade. They were over an hour late picking us up from the airport. Also, the agent mentioned that the insurance we had was worthless.
Pros: The service representatives were friendly to work with. The outside of the car wasn’t very clean.
Cons: Wasn’t sure about where to meet the shuttle bus. Tried calling for information to no avail. There was no phone number on the confirmation page.
Pros: Relatively fast service. Shuttle was quite efficient.
Cons: Incomplete explanation of costs. Was asked to note any damage to the dark car at night with very little lighting. Have yet to receive a receipt or an accounting of expenses via e-mail as promised. Will not use ACE again.
Pros: Dropping off was very fast and easy. Car was in a great condition.
Cons: Takes forever for a shuttle to come to the terminal. Waited an hour tried calling but no one picked up the phone either.
Pros: I would never use them again
Pros: It was a nice car .
Cons: The outside was not so clean and a very strong of tabbaco smell.
Pros: May be a little cheaper.
Cons: Pushed for more sales such as Insurance and Tollway.
Pros: Check engine light came on during 2nd day of rental and I was told to drive the car back to the rental lot. When I asked for an upgrade for the disruption to my vacation it was denied
Pros: We've used Ace multiple times and each time, they are very friendly and efficient in getting us our vehicle.
Cons: Nothing really. Shuttles could've come by more frequently, I guess? We waited about 20 minutes at the airport but it was 11:30 PM so I can't assume too many people would be working.
Pros: desk "Carla" was very kind, patient and helpful
Cons: concerned about the overall condition of the rental..dings, scratches etc...
Pros: Fast efficient ptofessnsl
Pros: staff friendly and efficient
Pros: they were very helpful on pickup and return of the car
Pros: I got a car.
Cons: they didn't have the car that i reserved. they put me in a 'rent a wreck' the roof of the car was smashed in. they made me use an upgrade to get in a car that wasn't smashed up.
Cons: We picked up the car while it was still dark. We never expected the front two tires to be bald. We got the car on Wednesday morning. By Friday the car indicated low tire pressure. We put in the required air and drove to our next destination. The next morning the tires were low again. We took the car to the Tampa Ace location to exchange the car. At first they just wanted to put air in the tires. Once we advised them the tires were 30,000 mile tires and the car had over 32,000 miles on it the gav
Pros: The people who picked up and dropped off at the airport weren't bad but the rental agents weren't good.
Cons: It was a terrible expierience all around I was given a car that had low air in 1 tire and was basically given some bs story about it was just a sensor. At the end of the re tal i returned the car and received $222 in added fees I told them I did not want collision coverage and was charged it anyway. Terrible company to do business with cannot be trusted.
Pros: Shuttle was timely and staff was friendly
Cons: Couldn’t use my own Sunpass transponder. I was told the license plate was already registered with Sunpass by Ace. Return shuttle seating should be assigned when car is returned as shuttle only seats about 9 people and runs every15 minutes.
Pros: They help you out. Very helpful
Pros: The rental shuttle was efficient and easy to find at the airport.
Cons: The car was mechanically unsound (tires were flat and the brakes were going out) and I had to wait over half an hour in line before I could get the car. Plus the car was not vacuumed (there was sand on the passenger seat).
Pros: Easy drop off.
Cons: Only one agent working upon car pickup. Had to wait well over an hour and a half to pick up the car. The lady who sat in her van to check paperwork upon leaving the parking lot didn’t speak English and couldn’t answer a simple question about the fast pass.
Pros: Lyna was my rental agent at Ace and she was an absolute doll!! She made the process super easy and explained what the requirements were. She has excellent customer service. She answered all my questions efficiently and really helped me in considering all options for my rental.
Cons: That it was not at the airport.
Pros: Very nice, easy to deal with.
Cons: I wish the toll pass was cheaper.
Pros: Drop off was fast. Agent was efficient
Cons: Late night arrival (after midnight), several people in line, long wait
Pros: Quick service
Pros: Very quick to pick us up and get us to the location which is in a great place. Very close to the airport!
Cons: The people in front of us caused a delay b/c they asked a billion questions. Not Ace's fault.
Pros: Like I stated previously, I had complications with check in and getting a vehicle. There was only 1 agent and about 6 people in line behind me. I felt rushed and questions weren’t answered appropriately upon checking in but I gave up bc my situation was holding up everyone else in line.
Cons: Stated above.
Pros: Good pickup and drop off.
Cons: Long wait to pick up car.
Pros: La calidad del vehículo.
Cons: Lo caro del arriendo. El no cumplimiento de la devolución por concepto de garantía del vehículo arrendado. El no tener la agencia de arriendo dentro del aeropuerto.
Pros: It was easy and smooth from the ride to the airport to get a car. I will be renting from here on out every time I travel to Florida.
Cons: I had no complaints. Everything was good.
Cons: When we arrived to get our car they made us pay an extra $120 to put both my husband and I as drivers on the the car. I had rented and put my credit card on the car rental but my husband was going to be the driver. They said this was not allowed and they would not let us change credit cards or change drivers, they said it would cost $800 a day to rent the same car if we changed the reservation. The whole car rental for a week was only $450. So we had to pay to have a second driver. Total scam
Pros: All the agents were friendly and efficient.
Cons: The car itself
Pros: Very friendly counter service.
Cons: Very infrequent shuttle service, and help line was completely incapable of helping.
Pros: Prompt, courteous service
Pros: shuttle drivers
Cons: grumpy ladies where i picked up the keys
Cons: Staff misleads you about tolls to get more money from you. Staff tries to sell time shares wasting your time. Shuttle drive was rude and almost crashed twice.
Pros: Quick once i got there
Pros: Dropped off car quickly.
Cons: Hidden costs, employees were lazy, shuttle didn’t pick us up.
Pros: Very friendly and helpful
Cons: Only one agent at 3am but he was very good and got through the line quickly
Pros: Car had a shattered radio screen
Pros: Nice vehicle. Nice agents.
Cons: You can't get your money back if your trip is cancelled. You get a credit. I had a letter from my insurance company stating that I had coverage on my personal vehicles that would include a rental car. My credit card covers rental insurance. I WAS STILL FORCED TO PURCHASE INSURANCE AT ACE BECAUSE I DIDN'T HAVE AN INSURANCE CARD FROM ONE OF MY VEHICLES IN MY POSSESSION. SHADY!
Cons: We couldn't switch drivers when we got to the desk. They said bc we prepaid. Stupid Also they need a baby changing station in the men's restroom.
Cons: I added an additional day to my rental time by calling few weeks prior and spoke about it at the time I picked up the car. Sure enough I started getting threatening messages that the car is seriously overdue and I must contact the representatives. 5 messages and a phone call! It was totally avoidable
Pros: Upon return of the car, an inspection of the car was done by personnel and gave me an immediate OK on the return condition. I would rather discuss in person if there is an issue before I leave the rental company lot.
Cons: No issues at all. Everyone was courteous and I did not experience any wait time on either the pickup or return. The shuttle to the rental lot was quick.
Pros: They were nice.
Cons: They wanted to charge for everything. So many hidden costs. The car was old and “analog” and drove poorly. Would never rent there again.
Pros: cheaper than others
Cons: very bad shape car
Pros: A shuttle never arrived to pick us up at the airport we took an urber to the ace location. I was over charged by Ace rental and discover cars and they blame each other and refuse to honor the quoted price. Terrible customer service. Will never use either service again.
Pros: I would have given a higher score but I was quoted "Pay at pick-up 34.95 USD" for tolls but was charged $64.59 by ACE at the Orlando Airport pickup location.
Cons: Customer service, customer service, customer service
Pros: Agent we finally got to was very calm and helpful, despite being clearly overloaded at nearly 11pm at night by the time we finally got a shuttle 1.5 hrs after arriving at airport's car renta agencyl shuttle stand.
Cons: Mixed experience with the actual underlying off-airport car rental agency. Unreliable shuttle service in evening hours and no one answers the phone at all, much less promptly; actual rental car we finally got wasn't as good as the make/model pictured and reasonably expected, as well as it wasn't cleaned well and reeked of smoke.
Pros: helpful staff