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Ace Rent a car at Orlando Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: They were nice.
Cons: They wanted to charge for everything. So many hidden costs. The car was old and “analog” and drove poorly. Would never rent there again.
Pros: cheaper than others
Cons: very bad shape car
Pros: A shuttle never arrived to pick us up at the airport we took an urber to the ace location. I was over charged by Ace rental and discover cars and they blame each other and refuse to honor the quoted price. Terrible customer service. Will never use either service again.
Pros: I would have given a higher score but I was quoted "Pay at pick-up 34.95 USD" for tolls but was charged $64.59 by ACE at the Orlando Airport pickup location.
Cons: Customer service, customer service, customer service
Pros: Agent we finally got to was very calm and helpful, despite being clearly overloaded at nearly 11pm at night by the time we finally got a shuttle 1.5 hrs after arriving at airport's car renta agencyl shuttle stand.
Cons: Mixed experience with the actual underlying off-airport car rental agency. Unreliable shuttle service in evening hours and no one answers the phone at all, much less promptly; actual rental car we finally got wasn't as good as the make/model pictured and reasonably expected, as well as it wasn't cleaned well and reeked of smoke.
Pros: helpful staff