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Horspower car Rental at Orlando Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Good customer service
Pros: Easy pick up and drop off. Price was best of any that I checked.
Cons: Didn't care for the toll charge options so I declined.
Pros: Truthfully it was poor. I know many rental car companies have low reviews but o have rented from 10+ budget companies over the years in several countries and this was the worst.
Cons: They didn’t abide by their contract, simply stating something should’ve been in there, but it wasn’t, but said I had to pay anyways. Many extra fees that were not outlined anywhere, as I did considerable research so that I’d be prepared. (I find that not being prepared with info on tolls or your own insurance is where they manage to add extra fees) In all no I’d not recommend it. I think there are more established budget companies that you can use, and have a much better experience :)
Cons: It took two phone calls, and 45 minutes to get collected from the airport. Then driving around the airport for 20 minutes trying to find lost customers, before arriving at what looked like a second hand car sales lot. Very unprofessional, and excess was ridiculous. Was quoted extra to reduce the excess to USD2500!!! Of the 5 customers who travelled to Horsepower, only one ended up renting with them.
Pros: Juan is very friendly and have all the options
Cons: Location of picking up and drop-off
Cons: Long delay, bait and switch, very shabby premises and lots more negatives
Pros: Good collection and delivery back to the airport and there the recommendation ends
Cons: The company basically defrauded us on arrival and forced us to pay additional payments, Toll rental was quoted as £5.95 and we had to pay £$10.95 per day plus tolls. They also tried for 30 minutes to try to force us to take additional insurance, over and above the additional insurance we took out through you're booking site. Not a pleasant experience at all.
Pros: Dropping it off.
Cons: "Hidden" charges... shouldn't have to dig through agreement to understand additional fees or find out during pick up. Vehicle was not the vehicle that was originally quoted. Shouldn't have to pay toll fees on top of Sunpass activation fee, basically forced to pick an toll option or $50 a toll!
Pros: Nothing. They tried to rip me off so I decided the rental and had them drive me back to the airport and I rented from a legitimate provider.
Cons: Everything. They are a scam and tried to "add" costs on as a money maker.
Pros: Not much this was not a pleasant experience
Cons: I was not expecting to be charged for fees that I had not budgeted for; there was no clear justifications for them. It seemed very arbitrary. I had to pay extra to drop off the car early which made me miss my flight. Will not rent with them again.
Pros: In the end... They had a car
Cons: Arranging a rental to be told that even though I had insurance I had to pay them a $2500 deposit of I wanted to define theirs. Didn't have that on my credit card so I could have walked to my location or gave in and paid
Cons: Bait and switch tactic
Cons: Not being able to get the car.
Cons: False claims on price that were racked up when we arrived Took so long to get the car, and when we brought it back they tried to say it was dammag
Cons: would not accept my car insurance...did not advertise this fact and lied to me about needing the transponder
Cons: They scam you! They say you have to buy there toll packages and that my insurance wasn’t eligible for use. I felt taken by these scammers.
Pros: Did like it at all.
Cons: Hidden fees.
Pros: Nothing at all. We got so many additional charges that we decided to rent from another place. Horrible experience
Cons: Nothing. It is a scam
Pros: The representative was very friendly.
Cons: They slipped in unexpected charges on my bill and have since been very unresponsive.
Cons: I had to cancel my car rental because the agent wanted me to pay more than double of what I had booked the car for. She was charging me for tolls and insurance because they did not take my insurance. I end up canceling the car and got a car from Budget and I was not required to pay for the tolls and my insurance was not a problem. Please do not rent from this company. The only good thing was that the Shuttle was fast and driver was friendly.
Pros: Not much... The minivan was adequate, but nothing special.
Cons: The service was miserable, slow and not accommodating..
Pros: Easy drop off and nice staff.
Cons: If there is more clarity on where to go to pick up the car instead of ringing numbers and trying to find out what to do. Pick up was a disaster. Trying to find out how to get a shuttle bus to collect you. To bring you to Horspower was way too long. We waited over 2 hours to get to the car and overall since we arrived in the airport to sitting in our rental car, it took 4 hours. Needs to be ore efficient.
Pros: Nothing. Only help given was providing telephone number of taxi service & confirmation of their office’s address.
Cons: Everything. Unable to contact them by phone. No shuttle provided to take me from airport terminal to car hire office. Unacceptable amount of money charged for new car booking.
Pros: AVOID THIS COMPANY AT ALL COSTS!!! The worst car hire experience I've ever had!! Our flight was delayed so we emailed to say we'd be a bit late (also customs took over an hour to get through). They'd said this was fine but when we arrived they charged us $55 for a 'reactivation fee' as we were picking the car up late, what BS!! It was never mentioned and I couldn't find it anywhere in the small print but when I argued the rude woman just said 'take it or leave it'. And then it got worse...
Cons: They tried to sell us the toll packages, the unlimited one worked out to be well over $250, she told us we should take it as it costs $60 in tolls to go to Miami alone. It was late at night and we were exhausted (and travelling with a screaming one year old) so we almost took the package but I suddenly thought to do a quick Google check and found that it was nowhere near that much ($20 to Miami) and also, avoiding the toll roads altogether didn't even add much time onto our journeys.
Pros: Staff were very helpful and efficient would deco use again
Cons: Loved our beautiful red Jeep it was a pleasure to drive around from Orlando to Key West it was a great car immaculate
Cons: Lots of additional add on charges. Horsepower were meant to ring me to explain these but call still awaited
Cons: They are in an unmarked office at the back of a strip mall office labeled "cross fit" how sketchy can you be?
Cons: They would not accept my UK license cos I have a Florida one. Very bad customer service. Left me stranded with family and no car
Pros: One of the on site employees was fine and was trying to "just do his job" but was clearly caught in the middle when confronted about their policy. And even more so when speaking to the manager.
Cons: Blatant "bait and switch" attempts, attempted violation of and switching the contract after terms and conditions were already settled. Complete money grab and trap. Not worth the headache or litigation and I advise immediate cancellation before it's too late.
Pros: price, car was in good condition.
Cons: they seem a very small company, their office was in a room in a hotel a good distance from the airport and on drop off had changed location to a unit on an industrial estate. Were told we had to purchase toll road passes at $6 per day which we didn't!!so were told we would be unable to use any toll roads even if we paid cash at the tolls as this would result in a $25 fine per toll. In the past when we've rented cars from the big companies we have been able to use toll roads and pay cash at them.
Pros: Shuttle was good. Sales lady was nice.
Cons: I was charged charged $285 when I was suppose to pay $224. When I booked car it said it would be $256 total and it wasn’t. They added a taxes and fees. You should reimburse me the difference. Care hire should not use this company. They are ripping people off
Pros: Prompt pick up at the airport, great new car in pristine shape, curbside drop off at the airport
Cons: Nothing, everything was great
Pros: My reservation was cancelled so I did not use the services
Cons: There are a lot of hidden prices and rules not disclosed when renting. I will never use this company again.
Pros: Good car, value, service, ease
Pros: The car rental staff was friendly, cooperative and supportive. Overall car condition was good. The delivery time and drop off time was great.
Cons: Only one item which was related to third party insurance this was not advised earlier and we came to know when we met with the agent.
Pros: Everybody was very patient and nice
Pros: The truth is that I didn’t know what to expect, but I was totally surprised. I like to support small businesses and this one was really good. The girls were very gentle and explained everything as it was exposed. I rented a great car for an amazing price
Cons: Nothing to complain about!
Cons: My flight was delayed and I got a text message 30 minutes before original pickup saying I would be charged if I didn't pick it up in time or I would have to wait until the next day. Flight changes are out of the customers control. It doesn't seem right to charge someone for late pickup. It was also rather sketchy when landing late and it being completely dark to have to walk up a side staircase of a hotel to get to an empty office where people were laying on the couch. I did not feel safe.
Cons: They try to intimidate you to purchase everything
Pros: The car is cleaning! and dropping off the car is very easy.
Cons: The mileage of the car is pretty high! the sun-pass is required, you can use your own EZ-pass or pay the toll with cash.
Pros: I was very upset with how I was treated with this company. I would never use them again.
Cons: They were unprofessional. I paid extra hidden fees. I also paid extra for them to be early at their office the day of drop off and they never showed up. I kept calling them and they finally picked up the phone and said for me to leave the car at the airport. When I asked about the early fee drop off they said they would waive it but when speaking with the representative afterwards I was told “they don’t do refunds”. They also charged me for “smoking” meanwhile we don’t even smoke. Worst company.
Pros: I challenged your charge as a scam and received a refund.
Pros: Had to get someone who spoke English and Spanish because most staff (including the person charging the cards) didn't speak English.
Cons: The car already had lots of scratches and dents on it. The place was hard to find in an upstairs location behind a hotel lobby (felt really shady)
Cons: Everything from pickup to not getting car was a total unprofessional endeavor. I would no more use them for a future rental than have a double ROOT CANAL. Worst car rental experience ever!!
Pros: it was cheap
Cons: The whole experience felt like a scam, very nervous the whole time
Cons: Horrible service, 45 minutes to get a shuttle to the car; this group is not set up to rent efficiently. Do not use then.
Pros: Very unhappy. Hidden charges. Booked for 65 usd, for 4 days online. The day of pickup, hidden charges. I paid initially 10 USD for booking then on the day pickup 160 USD i PAID. No option for me. I have been forced to take , because no other option for me. Hospower car rentals are Cheating people. Do not trust them. My Insurance is not accepted. For each EZpass 20 USD if I am not taking their package. That was extra 3o USD. pass EZpassTo use my insurance, they charged 50 USD from me for 4 days.
Cons: Very unhappy. Hidden charges. Booked for 65 usd, for 4 days online. The day of pickup, hidden charges. I paid initially 10 USD for booking then on the day pickup 160 USD i paid. No option for me. I have been forced to take , because no other option for me. My Insurance is not accepted. For each EZpass 20 USD if I am not taking their package. Asking me to sign the consent form for the each EZpass, I havThat was extra 3o USD. pass EZpassTo use my insurance, they charged 50 USD from me for 4 days.
Cons: The car was dirty in and out plus the car had Multiple scratches & dents problems with the car exterior
Cons: They Charged me $36 for after hour fees. My airline was late and I picked up the vehicle 5 minutes after the grace period and they still charged me the fee. I was also miss informed about the Florida Ezpass system, I was pretty much obligated to purchase the $5.99 daily use of the ezpass toll when I could've paid in cash at the tolls and avoided the added charges. I would like to refunded for thw added charges if possible.
Pros: Initially, the price. However, after the added fees, it was the same price as the rental car companies at the airport. Buyer beware, READ THE 3 PAGE AGREEMENT THEY SEND YOU and back out as soon as possible.
Cons: Extra "hidden" fees - these fees are in the 3 page document they send you. Typically, rental car companies send you and/or you sign forms, however, these forms are boarder line like a scam. Basically, they get you to rent from them on Kayak and then hit you with extra fees when you get to their offices.
Pros: I don't know why, but we were told when we got there they don't take USAA insurance. They were trying to get us to buy some of their insurance, which it's not necessary if you are an insured driver in the US. So we were left stranded with no car unless we took very a expensive insurance package. Not a great way to do business. We called Hertz nstead.
Cons: We felt it was deceptive to put down that they only accept certain insurances several pages into the agreement. Not to mention that I don't think it's legal. That insurance also made their price as expensive as all the others
Cons: You should have made the Sun-Pass information part of the original cost of the car.
Cons: Nothing. Online pricing deceptive. Pick up service horrible. Representative rude and disrespectful. Location of office dirty, smelly, gives a very distinct impression that we were getting ripped off- and we were!
Cons: Location, waited for 30 minutes before we got picked up. Attitude of the employee, office was dirty and unmarked,
Cons: Too many reasons. - No local number was provided. - Associates spoke little to no english. - Office was impossible to find. - Only allowed 80 miles a day. - Lots of extra fees.
Cons: Small print contract.
Cons: the extra charges once i got to their offices
Pros: After rental dropped me a t hotel
Cons: Confusion at pickup and no communication that rental office located in a hotel. Not having option to use toll roads without ridiculous daily cost of epass
Cons: I had a terrible time with this car company. Prices were not true to what I was quoted.
Pros: see above
Cons: see above
Pros: Actual car was fine.
Cons: Length of time waiting to get picked up from airport, safety of driver, time spent waiting to see agent.
Pros: agent was there.
Pros: This place is a scam.
Cons: We arrived late because our flight was delayed. The car rental desk was not at the airport, they wouldn’t answer their phone, and when they finally did they told us it would be an additional 30 minutes before they could pick us up. We had already waitied an 30 minutes so we did not pick up the car. We rented from an actual car rental company and not some scam, that HoresPower Car rental seems to be.
Cons: Additional insurance charge which doubled the initial rental quote.
Pros: Value received
Cons: The arm twisting about using the sunpass.
Cons: sketchy location, inside an unmarked office inside a hotel. Policy on SunPass use is ridiculous. I will never rent from this company again.
Pros: Friendly, honest staff
Cons: Ordered full size car, received mid size (if not economy - Hyundai Accent). Car was efficient and comfortable but we were very tight on space
Cons: They are unprofessional guys. Scammers.. they ripped me $250 saying there was a vomit in the car. I need my money back. Please remove them from your list. If you don't you might earn a bad reputation...
Cons: The worst experience I could have ever imagined. Waited 20 minutes to be picked up Driven off site 15 minutes away at a sketchy hotel. We unloaded our stuff from the van/shuttle, took it inside. We had to leave our stuff in a back staircase and follow the driver upstairs to a back “office”. There was club music underneath, stained carpet. we were led down a back hallway into a room. They doubled the price of the rental with fees. We made them take us back to airport. So Scary!!