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Clubs Car Rental at Orlando Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Nothing. I had to rent a car from a different company
Cons: The hidden fees and how they don’t accept USAA car insurance
Cons: No good service
Pros: The car rental was a scam. The customer better read tiny print, there are additional fees added. I called to confirm the price and if they are no additional fees and I found out about additional insurance only when I went to pick up the car. I refused their offer.
Pros: Honestly nothing!
Cons: Didn’t like the service or vehicle!
Cons: I was quoted $140 by DiscoverCars.com just to find out at pickup that CLUBS Car Rental will make you buy their own overpriced insurance. There is no way to use your own. The rental turned out to be $400 after all said and done. I am not using DiscoverCars.com again.
Cons: Scammers. Just say you don’t accept insurance because nobody is going to have a damage protection covering 300,000.
Cons: Hidden costs
Pros: other than the free shuttle service, everything else was substandard
Cons: the rental was cheap but then you have to buy mandatory insurance which is 6 times the rental rate, i ended up paying triple. we got a corolla, newer model but the condition of the car is in bad shape, the wheel is shaking at 100 speed and the smell is nasty
Pros: None, zero
Cons: Booking # DC-6027161. I didn't pick the car on Saturday 8/26/23. I purchased insurance at the time of booking. Plus I even provided my own auto insurance card and the declaration page to Clubs car rental. They still wanted me to buy their insurance with a liability of $300,000.00, and $35 coverage per day. I want to report that to BBB. I request a full refund of the amount that was charged to my credit card, including insurance that I purchased for the rental. Thank you, Mathieu Georges
Pros: They are totally out to take your money. They were forcing us to accept their insurance policy which would have costed us an extra $300+. They said the only exception was a handful of insurance companies, which we had and had full coverage in. They still found an excuse for that to not be good enough. We ended up eating the original deposit and took an Uber. We had our kids and car seats with us and they did not care! Do not get mixed up with the shady company.
Cons: The agents were not friendly and trying to scam you in anyway possible. They can get a way with it cause their policies are under different countries rules… found that out by reading the fine print in the “terms”
Pros: Nice van staff, car was good.
Cons: Counter agent and tacked on fees.
Pros: Shuttle driver.
Cons: Scam. Required $40 insurance, hidden fees. Rented car from somewhere else last minute.
Cons: Your insurance policy. I had to pay $30 + a day because I didn't have one of your listed insurances. Though I have a premium insurance policy. It was a ripoff.
Pros: Pick up and communication
Cons: They were very aggressive in their attitude to E pass in the end I agreed to take it only to get on with my holiday Also I was overcharged and had refund Would not recommend this company
Pros: not able to use ae card and or my insurance
Cons: the return
Pros: Service not taken
Pros: Fast and courteous service at the front desk
Pros: Car was ready. Did check in with at the desk and a lady was there to help with that. Return was simple
Pros: Great customer service! Very accommodating. Great cars.
Cons: there was paperwork to be filled out and they had to see my wife's license. Not a huge issue
Pros: Very pleasant expercience renting from Clubs. I found the staff to be curtious and helpfull from pickup al throughout return of the vehicle. I will definitely go back.
Pros: Easy going staff
Cons: Everything was great
Cons: The entire process. The cost, the service
Pros: Some staff were courteous
Cons: Off site location in bad area No key drop Only filled car to 1/2 tank instead of full tank as per reservation contract Offered cash-only option for added cost of early drop-off--unprofessional and unsafe. Why can't there simply be a key drop or longer hours, given that there are flights into and out of MCO all day and night? I ended up paying a much higher rate for the rental (3x-4x more) than expected due to the fine print of the contract related to my personal insurance level.
Pros: i did not get the car it was a scam
Cons: this was a scam saying you needed $100,000 liability coverage
Pros: Not a great deal
Cons: Read 1st comments - Orlanda airport, homeland security caused delays. We were in arrivals hall by 9:15pm - but your agent told me they closed at 9pm - and it wasn't their problem. This cost me $100 getting a cab. The next morning they would only hold the car till noon (despite telling them on the phone we were on our way). We had to rush tp Club Car rental Orlando. I previously worked for Avis - and would not have allowed the car to go out with Coca-Cola stains on the driver's seat .
Pros: Our ability to get the car....
Cons: Our ability to get the car....
Pros: Didn’t take the car because they want to charge us extra insurance when we provide our private policy. Still waiting for my deposit refund from diacovercars
Cons: Discovercars have to stop using the service of Clubs rental because they’re not trusted facility and they dont follow the voucher
Pros: Poor Services. Non professional
Cons: They scam you into paying for insurance. I purchased full coverage when I booked the car. When I picked up they would not let me use that insurance because it did not cover uninsured drivers. Scammed me out of over $300. Don't ever use them.
Pros: Unprofessional, rude, racist
Pros: Nothing... never got a chance to get my hands on car keys.
Pros: Horrible service. Will never use again
Cons: Horrible service. No car given. No refund given. Scam.
Pros: Never rent from this company again.
Cons: Vendor increased the price 6x by not accepting type of insurance, but advertise site was listed for progressive. It's a dissapointment. Seat has blood stain, backseat was broken, car was stinky. This a big ripped off.
Pros: The car I rented had an expired tag and I went to exchange it and they gave me another car without properly working headlights.
Pros: Didn’t like anything
Cons: They left me in the airport for an hour then they canceled my reservation because my flight was delayed.
Pros: The guys were honest and kind.
Pros: The directions to contact them out of the airport were difficult - and they wouldn’t answer the phone, likely because there was little English spoken here. Waited almost an hour for them to pick us up even though we were told the shuttle was “en route” and the station is less than 2 miles away. Avoid.
Cons: Read the fine print - they require specific documentation and levels of your own (and only specific companies are accepted) insurance, and then charge you for everything at an outrageous price. Avoid. Go with a known company
Pros: Nothing. Total misrepresentation of the process, insurance, and no customer service. It felt and appeared like
Cons: Everything and ended up going with Hertz for Discovery's lack of interest.
Pros: My flight got delayed n they still charged me.
Cons: I disputed a charge b/c flight delayed n no help.
Cons: The fact that we had picked a specific vehicle, and when we arrived for pick-up it was a totally different vehicle.... apparently in fine print somewhere it said "our vehicle" or a similar one. That should of been properly advertised...and what is the point of reserving the vehicle you want if you can't even have it when the time comes???
Pros: I got an upgrade from a corolla to a rav 4 and did not have to pay extra.
Cons: They limit Insurance coverage to a specific number of companies. Which means you are forced to buy insurance coverage from them even if your current insurance covers you for rented vehicles. You have to pay minimum $10 per day for toll fee + actual toll. It is like you have to rent their scanner at $10 per day. You have to call for shuttle pick up from the airport and no one answers your call every time. In other words, they don't have regular shuttle picking up passengers from the airport.
Cons: The representatives barely speak English and DO NOT understand insurance. The insurance requirements are not logical with normal insurance needs.
Cons: The hidden fees and smoke smell in car
Pros: Nothing, as my rental was canceled without my knowledge due to my flight being delayed 4-5 hours. Clubs Car Rental had my flight number and could have checked. Additionally, they did not respond when I contacted them to make them aware about the delay.
Cons: My rental was canceled due to my flight being delayed. My family and I had to make other transportation arrangements after arriving in Orlando.
Pros: The man that took care of us mad us get an extra insurance that we did not need.
Cons: Insurance $39 per day!.
Cons: Did not give me a clean car
Cons: DiscoverCars.com were the problem
Pros: There was nothing to like about the Clubs Car. They cancelled our reservation for no reason and blamed it on the computer "system". They did give us water as we had come from long trip and were without food and water while waiting for the car pick up.
Cons: The service was very bad. Our reservation was cancelled for no reason and we had to look for new booking which had to do with Priceline. We informed Discovercars.com by email and sent screen shots but no one responded and we were left standing at airport after a long and tiring trip
Pros: The Rav4 was a nice easy car to drive
Cons: It wasn't clear that we had to call the rental company when at the airport in MCO, the rental company are external to the main airport
Pros: Disgusting customer service no help or compassion
Cons: Refused car rental due to our flight being delayed and left us having to walk a highway at night with young children
Pros: DID NOT REFUND MY 300$ deposit
Cons: DID NOT REFUND MY 300$ DEPOSIT
Pros: Is extremely disappointed to know that the scammers
Pros: The ride back to get a different rental car company.
Cons: everything. Complete bait and switch.
Pros: nothing at all.
Cons: they forced us to purchase liability insurance in order to rent their vehicle when most insurance companies do not. And they gave us a car that was not in the same class as the vehicle i purchased online. They also charged us extra money for dropping the vehicle after hours.
Pros: Clubs car rental agent was very up front about using discover cars as middle man company and took the time to explain the conditions of using discover cars and their ridiculous insurance policies.
Pros: Nothing positive stood out - be aware of their hours and insurance policy details, and watch out for Juan the agent in their trailer office.
Cons: Juan at Clubs was the worst worker I've ever dealt with. He interrupted multiple times and decided to REFUSE to rent a car to me when I didn't understand the insurance policy, even though I'd already started the payment. It was only after I begged for him to not refuse service that he let me rent our car, and we had to pay nearly 300 in extra fees that we've never had to pay before, even the other time we used Clubs. NEVER use Clubs. We'll never again support their dishonest business model.
Pros: Very good price & clean car
Cons: first car had very strong smell of cat urine, second car wasn't nearly as bad.
Cons: the insurance fees shloud be sale online , just the additional insurance was able to buy and the accident was not covered
Pros: The price and how the actual rental company is very good and accommodating
Cons: They were excellent
Pros: I didn't get correct information after several phone calls.
Pros: Airport pick up/drop off.
Pros: They are dishonest and disgusting people
Cons: They are cheating the customer
Pros: Clean car, good condition, courteous service.
Cons: The $35/day mandatory insurance charge for out of state rentals. National companies accept out-of-state insurance and credit card collision policies. This basically made what looked like a good deal equivalent or worse than the cost offered by competitors.
Cons: The car wasn’t in good condition…. The water in wipers didn’t work…. I had hard time to drive on the rain….. And I don’t know why but they charge me $100 cleaning fee for no reason!
Pros: The service was good minus the up charges.
Cons: The up charges. I will never use your service and will definitely tell any of my friends to not use your service ever again.
Pros: none. I had the worst experience in my life
Cons: I was mistreating by the two customer services gentleman who decided not to rent me a car, leave me with no car when i made the reservation several weeks before and left me at their place with no car or way to go back to the airport to find a solution
Cons: Took too long. agents didn't know how to fit child seat. Agent attempted to charge us for 7 toll violations on the dates before we had the car. Agents asked us prior to our visit how many passengers and bags we had, picked us up in a car that wasn't big enough, we had a child on our lap and suitcases on our laps. Shocking experience and were not contactable when one of the cars broke down leaving us in hot sunshine with a 3 year old child.
Cons: Hidden costs
Cons: Scam. writing letter to Florida Attorney General and the BBB.
Cons: They were not open at 6am like the rental agreement said. I had to take an Uber? And who carries proof of Ins with them? I had to buy addl Ins because I only had $200k of liability and not $300k Will never rent with them again!!!
Cons: Third party small print scam what a joke
Pros: That when I refused to pay the fraudulent insurance fee, they were kind enough to drive me back to the airport where I was able to rent a car from Thrifty using MY OWN INSURANCE!!!
Cons: That they are frauds!!! They use a bait and switch tactic to rent cars! They make you think they are giving you a bargain and then raise the price once they pick you up from the airport and get you to their off airport location site! I will be doing a Google review about my experience!
Pros: The rental price (but didn't rent the car due to Liability insurance cost)
Cons: Not advised that need to provide Insurance policy document to show Liability coverage and not offered any other options.
Cons: From start to finish the overall handling and support was terrible
Pros: Never got picked up. Never got the car
Pros: You have hired wonderful representatives. They are also responsive and kind - excellent to have 2 cats around for rodent control to ensure your cars are safe. Please provide them with funds to place flea control and vaccinate/neuter/feed the cats.
Cons: Hidden fees and cost structure. That is absolutely ridiculous - having rented in Florida from other companies several times before, HUGELY disappointed in your hidden costs.
Cons: I was forced to take car insurance when I didn’t need it because I had my own. I was forced to take a toll fee at $9.95 for each day I had the car. I only went through tolls totally $13.
Pros: Easy online
Cons: The total unknown
Pros: Good friendly and efficient staff.
Cons: First car given was defective but replaced quickly and without any issues in doing so.
Pros: Speed of collecting the car, cleanliness of car, politeness and helpfulness of staff.
Pros: easy to return and fast to pick up
Cons: the hidden insurance which was not covered during the initial booking, and they forced us to pay the insurance
Pros: Nothing. The cars appear to be straight out of auction or the impound lot. The condition of the cars was trash and many of the vehicle features did not work. The plug-ins were not in operational order. The car had several minor issues to include major issues like loose car seats and the wheel was missing a lug nut.
Cons: The surprise and hidden fees. The price advertised was nowhere near accurate. They didnt Amex either and was forced to pay $10 day to add my wife as a driver so she could use her credit card to cover the $300 incidental hold on her card.
Pros: Efficient customer service, car in good condition, competitive price.
Cons: Not totally happy about the sat-nav situation. Had to pay an extra $10 a day for sat-nav to be put in car. I have hired cars before from other companies and sat-nav has always been included, so I was quite surprised when advised I had to pay extra. There had been no mention during the booking process that sat nav was not included. I would not have booked the car if I had known.
Cons: The car was dirty, in poor condition and ended up costing more than twice the quoted cost. I had planned to used AMEX, but they do not accept it and so the insurance cost more than the rental. They charged $10 per day for additional driver and it took well over an hour just to get the car. I will never use this service again.
Pros: Dropping off the car was straight forward.
Cons: Getting picked up at airport
Pros: Worst experience ever will be writing a more detailed review online
Cons: Left me stranded at airport
Cons: Everything its a dump
Pros: Nothing, there was so many hidden fees and so many issues on the day of pickup
Cons: Just about everything, the fees, the dirty car, the poor attitude from the rental service
Pros: Very satisfied
Pros: Customer Service was horrible!! I will NEVER use this rental car company ever again!!!!!
Cons: The car that given to me was awful, it made a banging noise while driving the vehicle and when I opened the trunk the spring broke and popped off and the door almost caught my fingers!!!! Unacceptable!!! I tried calling multiple times to report this and to swop cars, I was hung up on, never called back, it was horrible to contact for help!!!
Pros: The disinfectant used in your Vehicles has an overwhelming and nauseating smell. It was horrible despite trying to air out the vehicle.
Pros: Straight Forward hire
Cons: The length of time it took to arrange the airport pickup
Pros: Not too much really
Pros: Awesome service
Pros: You can order from my home.
Cons: IT was fast, responsible.
Pros: Efficient and answered all my questions.
Cons: I have no issues with Clubs Car Rental. I have issues with DiscoverCars which is what I booked the car through. I ended up paying more through them than going directly through the supplier Clubs Car Rental. Clubs car rental showed me the total cost of the rental going directly through them and comparing with the DiscoverCars price.
Pros: Shuttles service
Cons: They did not accept my regular auto insurance AAA. Then charged me 35 dollars a day for basic insurance. I had my own sun pass.. they did not allow me to use. Then charged me 10 dollar a day for activation of a sun pass plus uses fees. I pretty much got taken for my money. So I’ll never use this service again and I’ll make sure I tell all my friends to.
Cons: Denied the car we reserved
Pros: They were totally unprofessional and they were deceiving. I added insurance on the car took my own afterni called to make sure what I need they said that was fine. When I got there they made me purchase insurance with a costni wasn’t prepared for. $210. Plus tax added told me if I didn’t like it they would take me back to airport but they had already took $300 deposit. I was there for medical reasons so to find another car and they had already had everything paid for except that insurance
Cons: Never again thieves
Pros: absolutely nothing
Cons: changed the rates upon pick up SCAM!
Pros: Le service est parfait
Cons: Nothing ...rien
Cons: They didn't have a car for me! They charged me and never got a car! What a rip off had to rent another car from a different place
Pros: Staff was fine
Cons: Way too expensively ve
Pros: They changed the price on me 3 times the contract I signed online, I booked on Canadian currency and the charged me on US currency, I returned the car 4 days earlier they didn’t refund anything
Cons: One of the worst car rentals
Cons: It's not the Service, but the hidden fine print on required insurance and getting charged two.
Pros: Pick-up and drop-off shuttle/van rides were great and very convenient.
Cons: Overall pricing does not aline with advertised pricing. Fine print does not arrive until after the purchase/reservation is made. Florida toll program is WAY OVERPRICED; especially since Florida has a toll program for visitors. Additionally, the agent at pick-up was kinda rude. One of the worst though, was the smell of the car; it wasn't bad - per se, but the smell of car cleaner and air freshener was overwhelming.
Pros: Quick service. Shuttle pick up from airport saves some cash not having to pay extra to get car at airport.
Cons: First car had some sort of electronic issue that Instead of apologizing for giving me a car with a problem, made me feel like I was doing them a disservice by telling them what was wrong and bringing the car back. Their hours are not great for people who plan to fly at airport between 8pm and 7am. The reps there tried hard to get me to buy their toll route transponder by telling me since COVID it's the only way to pay for tolls. I was really upset when i found this to be a not true.
Cons: Everything including location, staff and service was terrible.
Pros: Everyone is very nice and very easy pick up to and from airport! The man that picked us up at the airport turned on kids music for the little ones they thought that was cool!
Cons: I don’t like how they make you pay for sunpass and insurance even if your insurance covers rental so the mandatory fees make it just as expensive as the airport rental!
Pros: Did not like this rental agency as they up charged me on my rental with “mandatory” fees totaling $335 when my rental was to be for $80 total. Very deceptive and NOT at all the cost I was expecting. The company”forces” you to purchase their insurance after listing “your own” insurance as the for of insurance on the rental agreement. They also “force” you to pay for their toll service and you cannot opt out of that!
Cons: Did not like this rental agency as they up charged me on my rental with “mandatory” fees totaling $335 when my rental was to be for $80 total. Very deceptive and NOT at all the cost I was expecting. The company”forces” you to purchase their insurance after listing “your own” insurance as the for of insurance on the rental agreement. They also “force” you to pay for their toll service and you cannot opt out of that!
Pros: discover cars/clubs CS was rude, refused to accept our Geico coverage even though Geico had given me a letter stating that the rental car coverage was adequate for the state of Florida. It was a Sunday and Geico could not help. The Geico agent thought it was ridiculous to expect $300000 coverage which they haven't heard of. They were asking me if i was renting a high value sports car .We had additional coverage from another insurance company which Clubs would not accept. We wasted a day at MCO!
Pros: They are as efficient as they can be. The vehicle ran good.
Cons: The cleaner used does is really strong smelling - in a bad way - lasting many days. The wiper blade / windshield issue. There's an issue with the tire sensors on our vehicle that kept saying low tire pressure - the pressure wasn't low.
Cons: Didn't realise that the company was off-airport based. We assumed we just had to go to the allocated point and the car would be there. We also assumed that all cars that stopped at that point would take us to the car. It took us a while (stressful) to realise we had to phone to be picked up!
Pros: This company lies to you ahout the total amount due at pickup and steals your money when you make a deposit.
Cons: I didn’t like anything about this company. They are misleading, they are rude, they are liars and they are thieves
Cons: The insurance scam, when you book online it says car is full covered but when u get there they force you to get full coverage otherwise you can’t take the car and they know you need the car so customer will end up paying
Cons: Business hours. The incorrect time of Business hours posted on the site. Went to the location Mar. 12 at approximately 655pm on Sunday and they were closed
Pros: Not one thing.
Cons: If i could rate it lower I would, but your scale starts at a 1. It should be in the negative so as to get a more accurate rating.
Pros: The car got good gas mileage.
Cons: Felt like prices were completely misleading and ended up spending $500 more than what I was quoted. Completely shameful business model.
Pros: The gentleman who drove me back and forth to the airport was exceptional.
Cons: The price to rent the vehicle was not expected.
Cons: There were over $150 of hidden fees.
Pros: Old car
Cons: They upcharge you once you are there for tolls and insurance
Cons: Everything is changing They are crock company They charge me $37 per day for car insurance Because Discover has only basic insurance And is not enugh I paied 37/ day and when some one back up on me making scratch They said no you pay only basic insurance and they need me to pay $1421 What happend if they have total loss in the car Should l pay the full price of the car Why he ask me to increase the price of insurance to $37 per day I pay for u hall truk $14 per day full cover
Pros: Dropping it off they are scammers trying to steal money from you and over charging you. In known fees
Cons: Scammers over charged me, wouldn’t take my insurance and charged lots of hidden fees. Scam awful service terrible customer service. Only nice part of if was when I dropped the car off
Cons: Car smelled like pee. Audio system wasn’t reliable, so volume for bluetooth map directions weren’t consistent. They gave us the general info email to contact supervisor of our complaints.
Cons: Too many "add on" fees at counter. Final cost was almost double quoted price.
Pros: Because I had issues with them and the extra charges they uped the rental car.
Cons: The unexpected charges on the car and also the condition of the car was poor.
Pros: The car was damaged and when turning the wheels it makes a bad noise ! And for that reason I’ll never rent
Cons: The added triple than the car costed in just taxes and fees which I tough Included as it mentioned on discover cars
Pros: The car didn't breakdown. We enjoyed our trip but the bad car collection experience meant we spent the whole time dreading dealing with Clubs Cars again on car return.
Cons: My paperwork from Discover Cars clearly stated no extra charges could be applied and that the state tax was already paid, however Clubs cars forced us to pay an additional daily admin fee plus the state tax again on the whole bill. It was late at night in a dodgy yard and we were told to leave unless we paid these extras. These guys are very dodgy, just look on Trustpilot and Yelp for honest reviews. Appalling. Flagged up with Discover Cars but they still readily recommend these crooks.
Pros: Horrible Customer service that we cancelled the Rental
Cons: There were add on charges for every small thing ever possible ...even with valid credit cards they are asking for additional insurance more than the rental value of car
Pros: Nothing at all
Cons: The Agent charged me for Sunpass, which wasn't needed at all, later on found tolls could easily be avoided, some charges weren't explained at all and when asked they didn't have proper answer, WOULD NEVER RECOMMEND CLUB CAR RENTALS OR DISCOVER CAR RENTALS
Pros: They closed before I could pick it up. I wasn’t told they closed right with my flight was landed. I tried to pick it up the next morning and they told me it was canceled. They offered to give me another reservation for three times the price. So I paid for a rental car and never got it.
Pros: Friendly and very clear
Pros: Nothing, that I liked. They got me through the door with a great offer just to read to me all the fine print. Limited miles, insurance that will not be enough and needs upselling for a discounted price of $36 per day. and I could purchase the unlimited miles package as well if I wanted to. It did not mention it on the website, just on the booking confirmation on page 5 somewhere in the middle.
Pros: Efficient, helpful in alleviating additional expenses not seen before the booking.
Pros: I liked that they picked me up from the airport and dropped me back off at the airport.
Cons: I didn't like that I booked it online through Discover Cars and once I was at the car place, I found out that it was Clubs Rental so all I did was pay a third party to hold a vehicle for me.
Pros: The agent was so rude and did not care to answer our questions. Any question we asks he says refer to your invoice. Not customer friendly at all.
Cons: Did not opt for the car because of the rashness of the agent
Cons: This is a scam. I will never rent from discover or club cars again. Your insurance policy is misleading and an $85 rental turns into a $300 rental at the counter. Never again!
Pros: The biggest scam I’ve ever seen in life
Cons: Big switch tactics
Cons: Cost of CDW was too expensive!
Pros: Julio, the shuttle driver, was nice and helpful. The car was ready when we first arrived so we were able to put our bags directly from the shuttle into the car. Literally the only things I liked about this place.
Cons: The $300k liability insurance requirement is ridiculous and completely unreasonable when renting a Kia sedan that costs $20k brand new. This requirement cost us an extra $30/day which made our rental go from about $100 to $400+ and just comes across like a total scam. My Geico insurance would not even allow me to get liability insurance that high because it's preposterous. It just seems like this place will do anything to get more of your money and it's pretty shameless.
Pros: NOTHING.....they are a SCAM rental company!
Cons: NOTHING....they are a SCAM rental company!
Pros: Their shuttle pick up from airport was smooth.
Cons: This place tried to charge me more than the balance on my voucher. A complete ripoff and the people behind me at the counter had the same issue with them.
Pros: I was not able to get the car because they wanted a declaration page of my insurance I need to be reimbursed for the fees from this car. These people are terrible people to rent from because they don’t tell you upfront what you need. I had a copy of my insurance verification but they wouldn’t take that I spent an hour there before even got to the point of what was the problem and they did not rent to me would never use them again
Pros: Omar provided great customer service.
Cons: Called multiple times for airport pick up...line was not answered a few times. Although it was mandatory to buy their insurance (only recognized 5 US insurance cos.), cost was still cheaper than major car rentals. Also, location address was correct on GPS, the rental office was a trailer and missed it the first time.
Pros: Nothing. This is a terrible, unethical company.
Cons: Read above. They used bait and switch tactics to get me to agree to a vaguely worded contract. Then they drove my family out far away from the airport and any other safe options so that I had no choice but to pay four times more than I had originally agreed to.
Cons: Their crooked ways of doing business!
Pros: Very poor service. Was disappointed they charged me for 40 bucks liability insurance everyday even though I have a very expensive full coverage insurance. The rental cost was 70 bucks and insurance ended adding another 270 bucks. Would not recommend this rental. Never had to go through this and I rent cars all the time.
Cons: Deceiving customers into buying expensive insurance
Pros: The car was nice
Cons: We arrived thinking that our rental was $97. We ended up being required to purchase their insurance and a toll sticker package at $318. They also told us if we had purchased the insurance through discover cars we still would have had to purchase their insurance. This was such a scam. I will never use either of these companies again. We also thought the company was onsite at the airport—nope. Had to take a shuttle offsite which was wasted time and super confusing to find.
Cons: We had some issues with the car cranking and couldn’t get any answers from the
Cons: I rented a car and instantly got stuck in heavy rain at night with wipers that did not clear the windows at all. I was forced to purchase new wipers and instal them in order to safely drive to my destination 2 hours away. Besides getting screwed over with exorbitant hidden charges at time of car pickup, the cars breaks were vey jerky and the tires where extremely low traction and the defrost did not work and it smelled of cigarettes
Cons: 1. Clubs cars charged $35/day for insurance even though I had my own car insurance!!! It's a scam. 2. I cannot return the car early unlike at Avis or Hertz. They charge for the entire trip even if I return the car early. 3. The car was not very clean and had damages. 4. Very bad experience 5. I will write negative reviews in social media
Pros: bad service, false advertising
Cons: bad service, false advertising
Pros: No, did not got rental car because of insurance policies with USAA insurance.
Cons: No comment.
Pros: the shuttle
Cons: The fact that they force you to purchase add-ons that Triple the cost of the rental. DROP THEM!!! We don't need businesses like them in America!
Cons: they screw you from the minute you walk into their office.
Pros: Overall it was a good experience. Friendly staff, nice new car.
Cons: I like knowing about everything up front; location of rental office, option to purchase full coverage insurance in the booking. So a few things were a surprise, but overall still a good experience.
Cons: I had to return the car before the day expected because of an emergency and they refused to refund the money for those days.
Cons: Made me buy insurance even though I opted out
Cons: I won’t recommend this company. They are in the middle of nowhere, you have to call a driver to pick you up, you have to pay an insurance even though you have a us insurance, tank was not full but had to return it full, close earlier than they said,
Pros: I called when my flight landed and they advised that shuttle would be 20 minutes. They did got there within the 20 minutes.
Cons: Deceptive business practices. I was quoted one price online, when I got there I was told price was almost $200.00 higher. They required I use their insurance. I explained my insrance carrier covers my rental. The rep wouldn't even look at my insurance documents. He made a copy of my credit card and driver license. They charge you $29.00 each toll, although it's $3.99 when you drop change in toll bucket. Only time we used toll was to and from car rental. They held $300.00 on my credit card.
Pros: Seriously the service was great but I did get the car 🚘 once I arrived at the car nothing was like it was listed it was just like a switch and baited program
Cons: Car service
Pros: Not a lot due to extra charges
Cons: Being lied to about sunpass
Cons: They took nearly 1.5 hours to pick us up from the airport. They upsold us a Toll package by telling us that most roads had tolls, they were expensive and most did not allow cash payments. I paid over 200 dollars for what I would have only spent about 50 dollars had I paid cash at every toll. I also had to get a replacement car because no one was available to fit a light bulb.
Cons: Hidden fees everywhere. What was listed online was not what the rental company actually charged, was not told opting out of insurance online meant we had to purchase with rental company. As this was my first time renting I was afraid something would be added, so I read all the fine print. I watched two other customers who said they were experienced renters get very upset for the same reason. I noted each was being told different amounts and reasons for why they were being charged
Pros: terrible service very misleading
Cons: terrible service very misleading
Pros: worst car rental company.
Cons: They tried to scam me ,so dint rent from them.
Cons: Hidden fees, the car was dirty had a funky smell and the inside of the car was falling apart. It had multiple lights turned on such as the airbag.
Pros: Nice people but it took two hours to check out the car since they require proof of $300,000 in collision coverage, which required a contact with my insurance agent
Cons: The car had 100,000 plus miles and when I checked it out warning lights for the ignition system were on and they told me to disregard them A few days later the car wouldn't start. We attempted to jump it with no luck so began the process of calling for help That was at noon on Sunday I made four calls before I finally talked to someone on Monday who could help. They sent out a truck and claim a jump start was all the car needed and they are charging me $200 for an abandonment fee
Pros: Wipers were not working properly. Car was not clean and not good to drive either. Lots of scratches
Cons: One of the agents while dropping off was nice.
Cons: A number of things, there were additional charges added on, the cars are in poor condition, nobody responds to emails or voicemail, the car we received had a headlight out so we couldn't use it that night however still had to pay for that day.
Cons: They said my insurance was no good and they forced me to buy there insurance which than cost me more than if I went with enterprise. Shouldn't have tried to save money.
Pros: People were very kind and thoughtful.
Cons: Difficult to find when you return the car….need a map!
Pros: Pick up from airport Contact tel numbers did not work . Hat to find local man to phone for us . Car was a little older than expected , but it worked and drove ok . No Sat Nav available to rent . Site without sat nav hard to find. …Looked like a second hand dealers gone into car hire . Car was inspected when returned passed with flying colours ,no issues….BUT we are now battling to get our deposit back .said it would take 5 days .it has been 10 days.. email sent .
Cons: Location . Contact phone number details for pick up…car a bit rough around the edges with over 61000 miles on clock . Dirty upholstery. Not a professional Company.
Pros: Nothing at all. Disgusted
Pros: Staff was friendly
Cons: The insurance policy
Pros: Friendly staff
Cons: The vehicle had a lot of dents,etc. With 47000 miles
Pros: Fairly quick and easy process
Cons: Very good overall
Pros: As above
Cons: Nothing negative to add.
Pros: Nice clean car - upgraded
Cons: Insurance was not explained well enough to me (you can only use 5 companies - if yours is not one you have to pay dearly for their coverage. and I had to purchase there insurance at an inflated price.
Cons: Hidden charges and inconsistent story of why the charges were applied.
Pros: The ease of getting the car andfriendly staff
Cons: A little bit older a few scrapes
Pros: The condition of the car was very poor. The club car rental agent carried out inspection of my rental car before rental took place. The agent took over 20 photos of the car and sent them to my email so both parties had proof of the condition of car before I left the car park. Every single panel on the car had dents, scratch mark across the paint work etc. body plastic side Trina all badly marked, scratched and front passage front wing, plastic trim hanging from side fender as both fasteners
Cons: Damaged. Main window wiper front screen, no water in reservoir. When I asked for a refill they did nothing. I can now understand why, because half way through our holidays I tried filling the wiper reservoir but totally leaking onto the ground when filling, the car had 75000 miles on the clock and in my opinion the car was well worn. They picked us up and dropped us off from MCO airport very well but never again would we book car rental again via discovercars.com they don’t check these companies
Pros: Excellany service, fast turnaround, car was great. Will use Clubs again
Cons: No issues
Pros: They picked me up from the airport
Cons: The small print extras i had to pay. Ie the insurance was included however I had to either pay 9.99 per day for access of using sun pass toll service or 14.99 per day for sun pass toll service plus they charge service fee and handling fee on top. The car was an older model and not a smooth car tyre pressure kept dropping so I had to fill air often
Pros: There were no car rental that had transpired as there was no disclosure by Discover about insurance coverage and I usually use my own insurance every time I rent a car.
Cons: There was no service rendered and Discover should be refunding me of my deposit
Pros: Efficient and friendly
Cons: The car was a bit tatty. A lot of scratches down sides. No rear wiper. Brakes squeaked sometimes.
Pros: Great service, fast and even got a free upgrade!
Pros: Good car and good service.
Cons: I believe I was misled and massively overcharged for tolls.
Cons: JOJE LUIS IF THAT WAS HIS NAME WAS RUDE
Pros: They were excellent at the airport for transfer etc, We had an issue with the car which they resolved the next day great customer service.
Cons: Having to pay extra for tolls if u took the toll card or not.
Pros: DO NOT USE THIS COMPANY. They gave us 3 broken cars, one of them broke after 2 hours. When we dropped the final rental car back they handed us a bill saying we had to pay for an engine rebuild for a car that was already broken before we got it! Didn’t notify us when they got the alleged invoice only created one while we stood there. Absolute scam of a company. Avoid avoid avoid.
Cons: Blackmailed us in to paying for the engine rebuild as they refused to take us to the airport if we didn’t. Got there signed documents agreeing that we did not do the damage, currently awaiting insurance claim against them.
Pros: Quick Pickup and Follow Up
Cons: Not very clear terms about Toll charges
Pros: Dropping off the car
Cons: All hidden charges
Pros: The shuttle service and driver were pleasant
Cons: The added fee the car I received had scratches on the bumper the wiper blades did not work well in the rain and service alerts kept popping up when the car was started each time
Pros: Arrogant didn’t care that they were handing us a car with numerous scratches after doubling the original price for the rental.
Cons: They only wanted to take your money
Pros: Friendly staff and good service
Cons: You have to call or send a whatsapp when you arrive at the airport
Pros: Perfect services nice peaplo
Pros: The agent was very helpful.
Cons: None. We had a great experience. We will book again.
Pros: Only issue was extra local tax i had to paybut was ot alot everything else was gresy
Cons: They charge you $15 a day plus tax for tolls. If you don’t take the toll cover out they charge you $30 for every toll you go through without paying. I went through one toll that didn’t accept cash the toll charge was $1 and I was charge $32 .
Pros: Not much
Cons: Dishonest and ridiculous and unfounded ins requirements and pricing
Pros: We were here during hurricane Ian and without having to ask they gave us 2 free days hire to help with our return home delays
Cons: Nothing not to like
Pros: Nothing very poor service
Cons: Car was in poor condition, tracking was a mile out, window wipers were useless making it very dangerous even in light rain. Sat nav might have worked in 1990 when it was purchased but kept turning off when trying to use.
Cons: Not professional
Cons: The worn tyres which are dangerous in the rain, the sharp practice of fining $30 per toll for tolls which had been paid for in cash, this adds up quickly. I’ll get over the misleading toll practice but I came very close to loosing complete control of the car because of the tyres and potentially injuring my wife and children, this is unforgivable
Pros: Rental price
Cons: Car didn’t have tinted windows
Pros: Nothing in this trip
Cons: Nothing at all!
Pros: Service was ok
Cons: Trying to offer me vehicles that are not in good condition
Cons: I was told one price and ended up paying an extra $150 because they did accept my auto insurance company. Also they wanted to charge a daily toll fee. The car had been damaged previous and had broken pieces around the bumper/fog light, I know rentals are used and sometimes have minor damage but I never had one that needed repairs. I would have paid the same at enterprise or hertz when it was all said and done.
Pros: It got the job done
Cons: I know Florida has many toll roads, so I bought the toll pass for your car because the rep told me, since Covid, the booths are not staffed and you could only use the pass. After passing the first toll booth, i realized I was taken.
Pros: He gave old car with not good milage /gallons
Cons: Best thing with them is pick/drop off to/from airport.
Cons: They were rude and did not return calls and left me hanging without a car, stranded at the airport.
Pros: Asked for 968 usd instead of the 348 usd outlined.
Cons: Asked for 968 usd instead of the 348 usd outlined.
Pros: Shuttle service to and from the airport. The car was clean and worked great.
Cons: They made me purchase extra insurance when I had already added daily insurance protection on the car and would not accept my full coverage from my vehicle
Pros: the price of rental.
Cons: i sat there waitting for and hour to get the car .
Pros: Exelent services
Cons: Very comfort and clean
Cons: Club rental forced me to take their Insurnace as mandatory and I was not informed prior. Even though I already have car rental Insurnace and they did a “tied- selling” which is NOT ethical. The representatives there were efficient and easy to communicate with and car was clean. Just the clubs car rental company policy is Very unethical. Therefore, I would never rent from them again.
Cons: They canceled my reservation
Pros: What's app message contact with clubs cars
Cons: I have not received my refund yet
Pros: I liked the car rental agent.
Cons: I didn't like that I had to pay $400.00 extra for Insurance (bc you don't accept our Progressive) and Sunpass
Pros: Still owe me money as promised.
Cons: Customer service is below a zero
Pros: Price all included (insurance full covered)
Cons: Very complicated to find the place to return the car in Miami because there was no name on the door or the wall
Pros: No one answered or picked me up to get the car.
Pros: It was the best price I could get, but very expensive for the car we rented.
Cons: There were quite a few dents on the car we received.
Pros: The car was decent
Cons: Customer service was not good. We had to download what’s app to even contact the business so they could pick us up from the location. When returning the car we had to meet somewhere offsite. The man was rude and said we needed to put $3 more in gas. Neither one of us had cash so we went to the gas station, added $5 and the needle didn’t even move. The man still complained. He made our family of 5 squeeze into a 5 person car while he drove us in that same car to the airport.
Cons: Terrible service from rental company and discover cars. Charged for insurance by discover cars and club cars even though I had good State Farm insurance. Terrible and bad rental car company. I would never ever book my car with you guys and I expect a phone call for the insurance charges or otherwise I will be calling state for fake Charges
Pros: The service was really good, efficient and easy
Pros: Picking up was easy
Cons: Car got a over heating warning light on it the day before we dropped it off and felt like it was going to break down. Other guests dropping their cars also mentioned that they did break down and another had a warning light on their car too. Think they are using old cars.
Pros: Nothing they ripped us of but we got the last laugh because we told the credit card company and they said you have a case and received some money back they charged us to much mileage
Cons: Could not go out of the state and using WhatsApp to get in touch to pick us up plus I should have read the reviews about them that says it all
Pros: Quick service polite staff helpful staff
Cons: Off site from airport car not the newest type rental we have had compared to past rentals
Pros: The staff were very friendly and helpful.
Pros: Car was good and overall price was good.
Cons: Fees were unclear.
Pros: good collection and drop off service between terminal and car
Cons: Having to pay $140.00 toll pass , and only passing 2 tolls during rental $1.50 @ total.
Pros: As above wonderful experience.
Pros: Easy car pickup and also easy to communicate with through WhatsApp
Cons: The car was a bit old and had plenty of worn paintwork and a few scratches on it.
Cons: We were told that you could not pay cash on tolls but the first toll we went past took cash so charged extra to have sunpass that was not necessary
Pros: Nothing I'll never use again
Pros: Staff unfriendly, area to collect car in poor condition and very run down. Not enough staff at the desk to deal with all the customers. Car wasn’t in good condition, lots of marks/scrapes and had to be returned the following day after we discovered the indicator/signal lights were not working. We were given a replacement car by someone that was there cleaning the cars because the office wasn’t manned during the hours they advertised.
Pros: Cheaper than on airport
Cons: Charged more than the original price quoted
Pros: Pick up agent was friendly
Cons: As stated above
Pros: Nothing they are a disgrace,and an rip off.
Cons: Because of the hidden charges,I will never get a car off site again.
Pros: not much discover car
Cons: clubs car good
Pros: Prompt ride to airport.
Cons: The price that I was quoted turned out to be much lower than what I actually paid. I did NOT have option to pay tolls individually per the representative at the pickup location.
Pros: Friendly staff at the reception
Cons: length of time waiting at the airport for shuttle, sat nav very dated
Pros: The best thing was the convenience of the shuttle to and from the airport .
Cons: Workers were extremely rude. There’s one from NEW YORK and made it EXTREMELY clear to me, a young female that he was from Washington heights as if it were a threat .
Pros: Absolutely nothing. The guy that drove us was the only thing not bad.
Cons: The over charging from what you said the price would be. The sm with the sky pass. The scam with the two insurance. Picked up an hour after we called. Rude employee or boss.
Pros: The car itself was fine .
Cons: Discover Cars are great I've used you company several times but you need to vet the companies you refer too, my experence with club cars was poor, there was attempted presure selling re a sun pass costing over $350 , I was asked to sign that I refuse CDW insurance when I explained i already had paid for CDW insurance they said that Discover cars cover you not us so they insited I signed declining CDW insurance when I know I had it. The service was almost hostile.
Pros: Didn’t like anything.we have been many times to Florida and this is this the worst car rental & we had no choice of car or any upgrades
Cons: Expensive charges when you arrive
Pros: speed of picking and return.
Cons: provider did not exepted my car insurance and insurance provided by the credit card. I had no time to look gor other vendor and had to purchace insurance from Clubs. This was a first time I experince this.
Cons: Pedi informacion sobre un cobro que me hicieron y no me dan respuesta aún. Por eso no lo recomendaria, no pueden cobrarte sin decirte el por qué.
Pros: Did like it, it was false advertisement
Cons: The prices jumped 200
Pros: Sketchy, sleezy and would not recommend. Didn’t feel safe picking up car. Interaction with car rental company was terrible
Pros: Only the check in was Good
Cons: The car was ok but had no full beam on lights key fob battery was low had to be very close to operate
Cons: The insurance scam is really not something I'm accustomed to. They would not accept my insurance, however if something happened my insurance company would be liable. In any case to get the car I had to pay an extra 30.00 a day.
Pros: I liked the shuttle service and free upgrade
Cons: There was no car manual in the car, nobody explained anything about the cars function’s, pictures of the car weren’t taken I’m my presence (yes I signed for them, is was tyred and I wanted to go, but looking back, should not have signed), by the drop of they made the report of the car after they brought me to the airport.. they looked at it in my presence but (after I filled it up) did not say anything about it to me, so I thought it was fine and done.
Cons: They required I paid for insurance even though I have full auto insurance (apparently with a company they don't accept) as well as an expensive toll bundle that I didn't need. They took advantage of my lack of knowledge AND double charged me! I ended up with a credit total of $805 for a car that I originally paid $77 for online. They refunded the second charge though it was still a huge inconvenience and affected my travels because of my credit limits.
Pros: Not much
Cons: Pushy trying to sell me a toll pass,he did explain about the cost of violations,they should have had the toll pass badge taken off.because I only needed to use cash tolls as I know the roads in Orlando and knew I did not need a pass because I was not intending on driving about,I only drove not much more over a 100 miles the entire 2 weeks.
Cons: Wee bit of a faf getting through to be picked up at airport
Pros: Coussin gonflable non fonctionnel J aie refusé en me fâchant et en disant que ce n était pas légal après qu il me disait que ce n était pas grave que le coussin ne fonctionnait pas