Car Rental – Search, Compare, and Save up to 70%!
Clubs Car Rental at Orlando Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: They were totally unprofessional and they were deceiving. I added insurance on the car took my own afterni called to make sure what I need they said that was fine. When I got there they made me purchase insurance with a costni wasn’t prepared for. $210. Plus tax added told me if I didn’t like it they would take me back to airport but they had already took $300 deposit. I was there for medical reasons so to find another car and they had already had everything paid for except that insurance
Cons: Never again thieves
Pros: absolutely nothing
Cons: changed the rates upon pick up SCAM!
Pros: Le service est parfait
Cons: Nothing ...rien
Cons: They didn't have a car for me! They charged me and never got a car! What a rip off had to rent another car from a different place
Pros: Staff was fine
Cons: Way too expensively ve
Pros: They changed the price on me 3 times the contract I signed online, I booked on Canadian currency and the charged me on US currency, I returned the car 4 days earlier they didn’t refund anything
Cons: One of the worst car rentals
Cons: It's not the Service, but the hidden fine print on required insurance and getting charged two.
Pros: Pick-up and drop-off shuttle/van rides were great and very convenient.
Cons: Overall pricing does not aline with advertised pricing. Fine print does not arrive until after the purchase/reservation is made. Florida toll program is WAY OVERPRICED; especially since Florida has a toll program for visitors. Additionally, the agent at pick-up was kinda rude. One of the worst though, was the smell of the car; it wasn't bad - per se, but the smell of car cleaner and air freshener was overwhelming.
Pros: Quick service. Shuttle pick up from airport saves some cash not having to pay extra to get car at airport.
Cons: First car had some sort of electronic issue that Instead of apologizing for giving me a car with a problem, made me feel like I was doing them a disservice by telling them what was wrong and bringing the car back. Their hours are not great for people who plan to fly at airport between 8pm and 7am. The reps there tried hard to get me to buy their toll route transponder by telling me since COVID it's the only way to pay for tolls. I was really upset when i found this to be a not true.
Cons: Everything including location, staff and service was terrible.
Pros: Everyone is very nice and very easy pick up to and from airport! The man that picked us up at the airport turned on kids music for the little ones they thought that was cool!
Cons: I don’t like how they make you pay for sunpass and insurance even if your insurance covers rental so the mandatory fees make it just as expensive as the airport rental!
Pros: Did not like this rental agency as they up charged me on my rental with “mandatory” fees totaling $335 when my rental was to be for $80 total. Very deceptive and NOT at all the cost I was expecting. The company”forces” you to purchase their insurance after listing “your own” insurance as the for of insurance on the rental agreement. They also “force” you to pay for their toll service and you cannot opt out of that!
Cons: Did not like this rental agency as they up charged me on my rental with “mandatory” fees totaling $335 when my rental was to be for $80 total. Very deceptive and NOT at all the cost I was expecting. The company”forces” you to purchase their insurance after listing “your own” insurance as the for of insurance on the rental agreement. They also “force” you to pay for their toll service and you cannot opt out of that!
Pros: discover cars/clubs CS was rude, refused to accept our Geico coverage even though Geico had given me a letter stating that the rental car coverage was adequate for the state of Florida. It was a Sunday and Geico could not help. The Geico agent thought it was ridiculous to expect $300000 coverage which they haven't heard of. They were asking me if i was renting a high value sports car .We had additional coverage from another insurance company which Clubs would not accept. We wasted a day at MCO!
Pros: They are as efficient as they can be. The vehicle ran good.
Cons: The cleaner used does is really strong smelling - in a bad way - lasting many days. The wiper blade / windshield issue. There's an issue with the tire sensors on our vehicle that kept saying low tire pressure - the pressure wasn't low.
Cons: Didn't realise that the company was off-airport based. We assumed we just had to go to the allocated point and the car would be there. We also assumed that all cars that stopped at that point would take us to the car. It took us a while (stressful) to realise we had to phone to be picked up!
Pros: This company lies to you ahout the total amount due at pickup and steals your money when you make a deposit.
Cons: I didn’t like anything about this company. They are misleading, they are rude, they are liars and they are thieves
Cons: The insurance scam, when you book online it says car is full covered but when u get there they force you to get full coverage otherwise you can’t take the car and they know you need the car so customer will end up paying
Cons: Business hours. The incorrect time of Business hours posted on the site. Went to the location Mar. 12 at approximately 655pm on Sunday and they were closed
Pros: Not one thing.
Cons: If i could rate it lower I would, but your scale starts at a 1. It should be in the negative so as to get a more accurate rating.
Pros: The car got good gas mileage.
Cons: Felt like prices were completely misleading and ended up spending $500 more than what I was quoted. Completely shameful business model.
Pros: The gentleman who drove me back and forth to the airport was exceptional.
Cons: The price to rent the vehicle was not expected.
Cons: There were over $150 of hidden fees.
Pros: Old car
Cons: They upcharge you once you are there for tolls and insurance
Cons: Everything is changing They are crock company They charge me $37 per day for car insurance Because Discover has only basic insurance And is not enugh I paied 37/ day and when some one back up on me making scratch They said no you pay only basic insurance and they need me to pay $1421 What happend if they have total loss in the car Should l pay the full price of the car Why he ask me to increase the price of insurance to $37 per day I pay for u hall truk $14 per day full cover
Pros: Dropping it off they are scammers trying to steal money from you and over charging you. In known fees
Cons: Scammers over charged me, wouldn’t take my insurance and charged lots of hidden fees. Scam awful service terrible customer service. Only nice part of if was when I dropped the car off
Cons: Car smelled like pee. Audio system wasn’t reliable, so volume for bluetooth map directions weren’t consistent. They gave us the general info email to contact supervisor of our complaints.
Cons: Too many "add on" fees at counter. Final cost was almost double quoted price.
Pros: Because I had issues with them and the extra charges they uped the rental car.
Cons: The unexpected charges on the car and also the condition of the car was poor.
Pros: The car was damaged and when turning the wheels it makes a bad noise ! And for that reason I’ll never rent
Cons: The added triple than the car costed in just taxes and fees which I tough Included as it mentioned on discover cars
Pros: The car didn't breakdown. We enjoyed our trip but the bad car collection experience meant we spent the whole time dreading dealing with Clubs Cars again on car return.
Cons: My paperwork from Discover Cars clearly stated no extra charges could be applied and that the state tax was already paid, however Clubs cars forced us to pay an additional daily admin fee plus the state tax again on the whole bill. It was late at night in a dodgy yard and we were told to leave unless we paid these extras. These guys are very dodgy, just look on Trustpilot and Yelp for honest reviews. Appalling. Flagged up with Discover Cars but they still readily recommend these crooks.
Pros: Horrible Customer service that we cancelled the Rental
Cons: There were add on charges for every small thing ever possible ...even with valid credit cards they are asking for additional insurance more than the rental value of car
Pros: Nothing at all
Cons: The Agent charged me for Sunpass, which wasn't needed at all, later on found tolls could easily be avoided, some charges weren't explained at all and when asked they didn't have proper answer, WOULD NEVER RECOMMEND CLUB CAR RENTALS OR DISCOVER CAR RENTALS
Pros: They closed before I could pick it up. I wasn’t told they closed right with my flight was landed. I tried to pick it up the next morning and they told me it was canceled. They offered to give me another reservation for three times the price. So I paid for a rental car and never got it.
Pros: Friendly and very clear
Pros: Nothing, that I liked. They got me through the door with a great offer just to read to me all the fine print. Limited miles, insurance that will not be enough and needs upselling for a discounted price of $36 per day. and I could purchase the unlimited miles package as well if I wanted to. It did not mention it on the website, just on the booking confirmation on page 5 somewhere in the middle.
Pros: Efficient, helpful in alleviating additional expenses not seen before the booking.
Pros: I liked that they picked me up from the airport and dropped me back off at the airport.
Cons: I didn't like that I booked it online through Discover Cars and once I was at the car place, I found out that it was Clubs Rental so all I did was pay a third party to hold a vehicle for me.
Pros: The agent was so rude and did not care to answer our questions. Any question we asks he says refer to your invoice. Not customer friendly at all.
Cons: Did not opt for the car because of the rashness of the agent
Cons: This is a scam. I will never rent from discover or club cars again. Your insurance policy is misleading and an $85 rental turns into a $300 rental at the counter. Never again!
Pros: The biggest scam I’ve ever seen in life
Cons: Big switch tactics
Cons: Cost of CDW was too expensive!
Pros: Julio, the shuttle driver, was nice and helpful. The car was ready when we first arrived so we were able to put our bags directly from the shuttle into the car. Literally the only things I liked about this place.
Cons: The $300k liability insurance requirement is ridiculous and completely unreasonable when renting a Kia sedan that costs $20k brand new. This requirement cost us an extra $30/day which made our rental go from about $100 to $400+ and just comes across like a total scam. My Geico insurance would not even allow me to get liability insurance that high because it's preposterous. It just seems like this place will do anything to get more of your money and it's pretty shameless.
Pros: NOTHING.....they are a SCAM rental company!
Cons: NOTHING....they are a SCAM rental company!
Pros: Their shuttle pick up from airport was smooth.
Cons: This place tried to charge me more than the balance on my voucher. A complete ripoff and the people behind me at the counter had the same issue with them.
Pros: I was not able to get the car because they wanted a declaration page of my insurance I need to be reimbursed for the fees from this car. These people are terrible people to rent from because they don’t tell you upfront what you need. I had a copy of my insurance verification but they wouldn’t take that I spent an hour there before even got to the point of what was the problem and they did not rent to me would never use them again
Pros: Omar provided great customer service.
Cons: Called multiple times for airport pick up...line was not answered a few times. Although it was mandatory to buy their insurance (only recognized 5 US insurance cos.), cost was still cheaper than major car rentals. Also, location address was correct on GPS, the rental office was a trailer and missed it the first time.
Pros: Nothing. This is a terrible, unethical company.
Cons: Read above. They used bait and switch tactics to get me to agree to a vaguely worded contract. Then they drove my family out far away from the airport and any other safe options so that I had no choice but to pay four times more than I had originally agreed to.
Cons: Their crooked ways of doing business!
Pros: Very poor service. Was disappointed they charged me for 40 bucks liability insurance everyday even though I have a very expensive full coverage insurance. The rental cost was 70 bucks and insurance ended adding another 270 bucks. Would not recommend this rental. Never had to go through this and I rent cars all the time.
Cons: Deceiving customers into buying expensive insurance
Pros: The car was nice
Cons: We arrived thinking that our rental was $97. We ended up being required to purchase their insurance and a toll sticker package at $318. They also told us if we had purchased the insurance through discover cars we still would have had to purchase their insurance. This was such a scam. I will never use either of these companies again. We also thought the company was onsite at the airport—nope. Had to take a shuttle offsite which was wasted time and super confusing to find.
Cons: We had some issues with the car cranking and couldn’t get any answers from the
Cons: I rented a car and instantly got stuck in heavy rain at night with wipers that did not clear the windows at all. I was forced to purchase new wipers and instal them in order to safely drive to my destination 2 hours away. Besides getting screwed over with exorbitant hidden charges at time of car pickup, the cars breaks were vey jerky and the tires where extremely low traction and the defrost did not work and it smelled of cigarettes
Cons: 1. Clubs cars charged $35/day for insurance even though I had my own car insurance!!! It's a scam. 2. I cannot return the car early unlike at Avis or Hertz. They charge for the entire trip even if I return the car early. 3. The car was not very clean and had damages. 4. Very bad experience 5. I will write negative reviews in social media
Pros: bad service, false advertising
Cons: bad service, false advertising
Pros: No, did not got rental car because of insurance policies with USAA insurance.
Cons: No comment.
Pros: the shuttle
Cons: The fact that they force you to purchase add-ons that Triple the cost of the rental. DROP THEM!!! We don't need businesses like them in America!
Cons: they screw you from the minute you walk into their office.
Pros: Overall it was a good experience. Friendly staff, nice new car.
Cons: I like knowing about everything up front; location of rental office, option to purchase full coverage insurance in the booking. So a few things were a surprise, but overall still a good experience.
Cons: I had to return the car before the day expected because of an emergency and they refused to refund the money for those days.
Cons: Made me buy insurance even though I opted out
Cons: I won’t recommend this company. They are in the middle of nowhere, you have to call a driver to pick you up, you have to pay an insurance even though you have a us insurance, tank was not full but had to return it full, close earlier than they said,
Pros: I called when my flight landed and they advised that shuttle would be 20 minutes. They did got there within the 20 minutes.
Cons: Deceptive business practices. I was quoted one price online, when I got there I was told price was almost $200.00 higher. They required I use their insurance. I explained my insrance carrier covers my rental. The rep wouldn't even look at my insurance documents. He made a copy of my credit card and driver license. They charge you $29.00 each toll, although it's $3.99 when you drop change in toll bucket. Only time we used toll was to and from car rental. They held $300.00 on my credit card.
Pros: Seriously the service was great but I did get the car 🚘 once I arrived at the car nothing was like it was listed it was just like a switch and baited program
Cons: Car service
Pros: Not a lot due to extra charges
Cons: Being lied to about sunpass
Cons: They took nearly 1.5 hours to pick us up from the airport. They upsold us a Toll package by telling us that most roads had tolls, they were expensive and most did not allow cash payments. I paid over 200 dollars for what I would have only spent about 50 dollars had I paid cash at every toll. I also had to get a replacement car because no one was available to fit a light bulb.
Cons: Hidden fees everywhere. What was listed online was not what the rental company actually charged, was not told opting out of insurance online meant we had to purchase with rental company. As this was my first time renting I was afraid something would be added, so I read all the fine print. I watched two other customers who said they were experienced renters get very upset for the same reason. I noted each was being told different amounts and reasons for why they were being charged
Pros: terrible service very misleading
Cons: terrible service very misleading
Pros: worst car rental company.
Cons: They tried to scam me ,so dint rent from them.
Cons: Hidden fees, the car was dirty had a funky smell and the inside of the car was falling apart. It had multiple lights turned on such as the airbag.
Pros: Nice people but it took two hours to check out the car since they require proof of $300,000 in collision coverage, which required a contact with my insurance agent
Cons: The car had 100,000 plus miles and when I checked it out warning lights for the ignition system were on and they told me to disregard them A few days later the car wouldn't start. We attempted to jump it with no luck so began the process of calling for help That was at noon on Sunday I made four calls before I finally talked to someone on Monday who could help. They sent out a truck and claim a jump start was all the car needed and they are charging me $200 for an abandonment fee
Pros: Wipers were not working properly. Car was not clean and not good to drive either. Lots of scratches
Cons: One of the agents while dropping off was nice.
Cons: A number of things, there were additional charges added on, the cars are in poor condition, nobody responds to emails or voicemail, the car we received had a headlight out so we couldn't use it that night however still had to pay for that day.
Cons: They said my insurance was no good and they forced me to buy there insurance which than cost me more than if I went with enterprise. Shouldn't have tried to save money.
Pros: People were very kind and thoughtful.
Cons: Difficult to find when you return the car….need a map!
Pros: Pick up from airport Contact tel numbers did not work . Hat to find local man to phone for us . Car was a little older than expected , but it worked and drove ok . No Sat Nav available to rent . Site without sat nav hard to find. …Looked like a second hand dealers gone into car hire . Car was inspected when returned passed with flying colours ,no issues….BUT we are now battling to get our deposit back .said it would take 5 days .it has been 10 days.. email sent .
Cons: Location . Contact phone number details for pick up…car a bit rough around the edges with over 61000 miles on clock . Dirty upholstery. Not a professional Company.
Pros: Nothing at all. Disgusted
Pros: Staff was friendly
Cons: The insurance policy
Pros: Friendly staff
Cons: The vehicle had a lot of dents,etc. With 47000 miles
Pros: Fairly quick and easy process
Cons: Very good overall
Pros: As above
Cons: Nothing negative to add.
Pros: Nice clean car - upgraded
Cons: Insurance was not explained well enough to me (you can only use 5 companies - if yours is not one you have to pay dearly for their coverage. and I had to purchase there insurance at an inflated price.
Cons: Hidden charges and inconsistent story of why the charges were applied.
Pros: The ease of getting the car andfriendly staff
Cons: A little bit older a few scrapes
Pros: The condition of the car was very poor. The club car rental agent carried out inspection of my rental car before rental took place. The agent took over 20 photos of the car and sent them to my email so both parties had proof of the condition of car before I left the car park. Every single panel on the car had dents, scratch mark across the paint work etc. body plastic side Trina all badly marked, scratched and front passage front wing, plastic trim hanging from side fender as both fasteners
Cons: Damaged. Main window wiper front screen, no water in reservoir. When I asked for a refill they did nothing. I can now understand why, because half way through our holidays I tried filling the wiper reservoir but totally leaking onto the ground when filling, the car had 75000 miles on the clock and in my opinion the car was well worn. They picked us up and dropped us off from MCO airport very well but never again would we book car rental again via discovercars.com they don’t check these companies
Pros: Excellany service, fast turnaround, car was great. Will use Clubs again
Cons: No issues
Pros: They picked me up from the airport
Cons: The small print extras i had to pay. Ie the insurance was included however I had to either pay 9.99 per day for access of using sun pass toll service or 14.99 per day for sun pass toll service plus they charge service fee and handling fee on top. The car was an older model and not a smooth car tyre pressure kept dropping so I had to fill air often
Pros: There were no car rental that had transpired as there was no disclosure by Discover about insurance coverage and I usually use my own insurance every time I rent a car.
Cons: There was no service rendered and Discover should be refunding me of my deposit
Pros: Efficient and friendly
Cons: The car was a bit tatty. A lot of scratches down sides. No rear wiper. Brakes squeaked sometimes.
Pros: Great service, fast and even got a free upgrade!
Pros: Good car and good service.
Cons: I believe I was misled and massively overcharged for tolls.
Cons: JOJE LUIS IF THAT WAS HIS NAME WAS RUDE
Pros: They were excellent at the airport for transfer etc, We had an issue with the car which they resolved the next day great customer service.
Cons: Having to pay extra for tolls if u took the toll card or not.
Pros: DO NOT USE THIS COMPANY. They gave us 3 broken cars, one of them broke after 2 hours. When we dropped the final rental car back they handed us a bill saying we had to pay for an engine rebuild for a car that was already broken before we got it! Didn’t notify us when they got the alleged invoice only created one while we stood there. Absolute scam of a company. Avoid avoid avoid.
Cons: Blackmailed us in to paying for the engine rebuild as they refused to take us to the airport if we didn’t. Got there signed documents agreeing that we did not do the damage, currently awaiting insurance claim against them.
Pros: Quick Pickup and Follow Up
Cons: Not very clear terms about Toll charges
Pros: Dropping off the car
Cons: All hidden charges
Pros: The shuttle service and driver were pleasant
Cons: The added fee the car I received had scratches on the bumper the wiper blades did not work well in the rain and service alerts kept popping up when the car was started each time
Pros: Arrogant didn’t care that they were handing us a car with numerous scratches after doubling the original price for the rental.
Cons: They only wanted to take your money
Pros: Friendly staff and good service
Cons: You have to call or send a whatsapp when you arrive at the airport
Pros: Perfect services nice peaplo
Pros: The agent was very helpful.
Cons: None. We had a great experience. We will book again.
Pros: Only issue was extra local tax i had to paybut was ot alot everything else was gresy
Cons: They charge you $15 a day plus tax for tolls. If you don’t take the toll cover out they charge you $30 for every toll you go through without paying. I went through one toll that didn’t accept cash the toll charge was $1 and I was charge $32 .
Pros: Not much
Cons: Dishonest and ridiculous and unfounded ins requirements and pricing
Pros: We were here during hurricane Ian and without having to ask they gave us 2 free days hire to help with our return home delays
Cons: Nothing not to like
Pros: Nothing very poor service
Cons: Car was in poor condition, tracking was a mile out, window wipers were useless making it very dangerous even in light rain. Sat nav might have worked in 1990 when it was purchased but kept turning off when trying to use.
Cons: Not professional
Cons: The worn tyres which are dangerous in the rain, the sharp practice of fining $30 per toll for tolls which had been paid for in cash, this adds up quickly. I’ll get over the misleading toll practice but I came very close to loosing complete control of the car because of the tyres and potentially injuring my wife and children, this is unforgivable
Pros: Rental price
Cons: Car didn’t have tinted windows
Pros: Nothing in this trip
Cons: Nothing at all!
Pros: Service was ok
Cons: Trying to offer me vehicles that are not in good condition
Cons: I was told one price and ended up paying an extra $150 because they did accept my auto insurance company. Also they wanted to charge a daily toll fee. The car had been damaged previous and had broken pieces around the bumper/fog light, I know rentals are used and sometimes have minor damage but I never had one that needed repairs. I would have paid the same at enterprise or hertz when it was all said and done.
Pros: It got the job done
Cons: I know Florida has many toll roads, so I bought the toll pass for your car because the rep told me, since Covid, the booths are not staffed and you could only use the pass. After passing the first toll booth, i realized I was taken.
Pros: He gave old car with not good milage /gallons
Cons: Best thing with them is pick/drop off to/from airport.
Cons: They were rude and did not return calls and left me hanging without a car, stranded at the airport.
Pros: Asked for 968 usd instead of the 348 usd outlined.
Cons: Asked for 968 usd instead of the 348 usd outlined.
Pros: Shuttle service to and from the airport. The car was clean and worked great.
Cons: They made me purchase extra insurance when I had already added daily insurance protection on the car and would not accept my full coverage from my vehicle
Pros: the price of rental.
Cons: i sat there waitting for and hour to get the car .
Pros: Exelent services
Cons: Very comfort and clean
Cons: Club rental forced me to take their Insurnace as mandatory and I was not informed prior. Even though I already have car rental Insurnace and they did a “tied- selling” which is NOT ethical. The representatives there were efficient and easy to communicate with and car was clean. Just the clubs car rental company policy is Very unethical. Therefore, I would never rent from them again.
Cons: They canceled my reservation
Pros: What's app message contact with clubs cars
Cons: I have not received my refund yet
Pros: I liked the car rental agent.
Cons: I didn't like that I had to pay $400.00 extra for Insurance (bc you don't accept our Progressive) and Sunpass
Pros: Still owe me money as promised.
Cons: Customer service is below a zero
Pros: Price all included (insurance full covered)
Cons: Very complicated to find the place to return the car in Miami because there was no name on the door or the wall
Pros: No one answered or picked me up to get the car.
Pros: It was the best price I could get, but very expensive for the car we rented.
Cons: There were quite a few dents on the car we received.
Pros: The car was decent
Cons: Customer service was not good. We had to download what’s app to even contact the business so they could pick us up from the location. When returning the car we had to meet somewhere offsite. The man was rude and said we needed to put $3 more in gas. Neither one of us had cash so we went to the gas station, added $5 and the needle didn’t even move. The man still complained. He made our family of 5 squeeze into a 5 person car while he drove us in that same car to the airport.
Cons: Terrible service from rental company and discover cars. Charged for insurance by discover cars and club cars even though I had good State Farm insurance. Terrible and bad rental car company. I would never ever book my car with you guys and I expect a phone call for the insurance charges or otherwise I will be calling state for fake Charges
Pros: The service was really good, efficient and easy
Pros: Picking up was easy
Cons: Car got a over heating warning light on it the day before we dropped it off and felt like it was going to break down. Other guests dropping their cars also mentioned that they did break down and another had a warning light on their car too. Think they are using old cars.
Pros: Nothing they ripped us of but we got the last laugh because we told the credit card company and they said you have a case and received some money back they charged us to much mileage
Cons: Could not go out of the state and using WhatsApp to get in touch to pick us up plus I should have read the reviews about them that says it all
Pros: Quick service polite staff helpful staff
Cons: Off site from airport car not the newest type rental we have had compared to past rentals
Pros: The staff were very friendly and helpful.
Pros: Car was good and overall price was good.
Cons: Fees were unclear.
Pros: good collection and drop off service between terminal and car
Cons: Having to pay $140.00 toll pass , and only passing 2 tolls during rental $1.50 @ total.
Pros: As above wonderful experience.
Pros: Easy car pickup and also easy to communicate with through WhatsApp
Cons: The car was a bit old and had plenty of worn paintwork and a few scratches on it.
Cons: We were told that you could not pay cash on tolls but the first toll we went past took cash so charged extra to have sunpass that was not necessary
Pros: Nothing I'll never use again
Pros: Staff unfriendly, area to collect car in poor condition and very run down. Not enough staff at the desk to deal with all the customers. Car wasn’t in good condition, lots of marks/scrapes and had to be returned the following day after we discovered the indicator/signal lights were not working. We were given a replacement car by someone that was there cleaning the cars because the office wasn’t manned during the hours they advertised.
Pros: Cheaper than on airport
Cons: Charged more than the original price quoted
Pros: Pick up agent was friendly
Cons: As stated above
Pros: Nothing they are a disgrace,and an rip off.
Cons: Because of the hidden charges,I will never get a car off site again.
Pros: not much discover car
Cons: clubs car good
Pros: Prompt ride to airport.
Cons: The price that I was quoted turned out to be much lower than what I actually paid. I did NOT have option to pay tolls individually per the representative at the pickup location.
Pros: Friendly staff at the reception
Cons: length of time waiting at the airport for shuttle, sat nav very dated
Pros: The best thing was the convenience of the shuttle to and from the airport .
Cons: Workers were extremely rude. There’s one from NEW YORK and made it EXTREMELY clear to me, a young female that he was from Washington heights as if it were a threat .
Pros: Absolutely nothing. The guy that drove us was the only thing not bad.
Cons: The over charging from what you said the price would be. The sm with the sky pass. The scam with the two insurance. Picked up an hour after we called. Rude employee or boss.
Pros: The car itself was fine .
Cons: Discover Cars are great I've used you company several times but you need to vet the companies you refer too, my experence with club cars was poor, there was attempted presure selling re a sun pass costing over $350 , I was asked to sign that I refuse CDW insurance when I explained i already had paid for CDW insurance they said that Discover cars cover you not us so they insited I signed declining CDW insurance when I know I had it. The service was almost hostile.
Pros: Didn’t like anything.we have been many times to Florida and this is this the worst car rental & we had no choice of car or any upgrades
Cons: Expensive charges when you arrive
Pros: speed of picking and return.
Cons: provider did not exepted my car insurance and insurance provided by the credit card. I had no time to look gor other vendor and had to purchace insurance from Clubs. This was a first time I experince this.
Cons: Pedi informacion sobre un cobro que me hicieron y no me dan respuesta aún. Por eso no lo recomendaria, no pueden cobrarte sin decirte el por qué.
Pros: Did like it, it was false advertisement
Cons: The prices jumped 200
Pros: Sketchy, sleezy and would not recommend. Didn’t feel safe picking up car. Interaction with car rental company was terrible
Pros: Only the check in was Good
Cons: The car was ok but had no full beam on lights key fob battery was low had to be very close to operate
Cons: The insurance scam is really not something I'm accustomed to. They would not accept my insurance, however if something happened my insurance company would be liable. In any case to get the car I had to pay an extra 30.00 a day.
Pros: I liked the shuttle service and free upgrade
Cons: There was no car manual in the car, nobody explained anything about the cars function’s, pictures of the car weren’t taken I’m my presence (yes I signed for them, is was tyred and I wanted to go, but looking back, should not have signed), by the drop of they made the report of the car after they brought me to the airport.. they looked at it in my presence but (after I filled it up) did not say anything about it to me, so I thought it was fine and done.
Cons: They required I paid for insurance even though I have full auto insurance (apparently with a company they don't accept) as well as an expensive toll bundle that I didn't need. They took advantage of my lack of knowledge AND double charged me! I ended up with a credit total of $805 for a car that I originally paid $77 for online. They refunded the second charge though it was still a huge inconvenience and affected my travels because of my credit limits.
Pros: Not much
Cons: Pushy trying to sell me a toll pass,he did explain about the cost of violations,they should have had the toll pass badge taken off.because I only needed to use cash tolls as I know the roads in Orlando and knew I did not need a pass because I was not intending on driving about,I only drove not much more over a 100 miles the entire 2 weeks.
Cons: Wee bit of a faf getting through to be picked up at airport
Pros: Coussin gonflable non fonctionnel J aie refusé en me fâchant et en disant que ce n était pas légal après qu il me disait que ce n était pas grave que le coussin ne fonctionnait pas
Pros: upon return the agent was polite,helpful and i wish we had him from the start.
Cons: no number to call from airport, we had to get a taxis and paid $35 dollars, the car was not as good as promised when we booked.The windscreen wipers were old and perished, the tires were on their limits.the fuel was 65 miles than when we returned it.We were not given any maps or details for return of car.
Cons: I had to call for them to pick me up, got there and the place looked very shady as box run down. I signed up for the extra insurance online only to find out it wasn’t what was listed and had to fit out $200 more. When doing the outside inspection I had to point out all the scrapes. Then when it came time to drop it off no one was there. Someone came in off the street who barely spoke English. There was no one to check us off on the outside inspection, was told to take a video…um it’s 0630 and
Cons: The quote was completely wrong, ended up paying double what we thought we would. They ensure you pay for lots of add ons that should be voluntary or included already.
Pros: Absolutely NOTHING
Cons: Absolutely EVERYTHING. I shall NEVER recommend or use this company again.
Pros: Everything. They were very friendly, assisted with loading and unloading at the airport and made sure we enjoyed our experience
Cons: nothing- I liked it all
Pros: So pleased !! Great service, quick efficient and a great price ! Will absolutely use next time.
Pros: On time picking us up from airport, service second to none
Pros: Efficient service
Cons: Apparently under Terms & Conditions it was compulsory to Agree to $15 a day pre paid Toll charges which obviously not standard ! I was hiring car for 25 days so this was extortionate ! I argued but with limited Resolve !
Pros: they have good service
Cons: they add many extra fee to me
Pros: Clean car.
Cons: Hard to contact agent. Extra fees.
Pros: They texted me and asked for my trip info
Cons: Did not cate for meeting clients needs. Lack of communication.
Cons: The cost added on for insurance because they did not except USAA insurance and the additional cost for the sun pass. The document I got when I picked the car up said the office opened at 6am. My flight changed and I had to return the car at 6:30am. I started calling the office at 6am and left a voicemail and called back and finally at 6:25 someone in Miami answered and I told him I needed to return my car and get to the airport in 5 mins. No one called or was at the office until 6:50.
Pros: everything accept the actual rental company
Pros: Agent was very professional
Cons: Just the hidden pricing for insurance. And automatically added the toll package until 8 argued with him about it. But he was very nice and professional
Pros: Never again. A bunch of professional scammers. Stay away.
Cons: Nothing. They are crooks. I tried to go through my credit card company for ‘goods
Pros: The return to the airport. Glad to see the back of them.
Cons: The car key failed to open the car, leaving me stranded in a supermarket car park. Their office did not answer my phone call for assistance as they had finished early for the day. Their break down service just kept me hanging on the phone so long that I gave up. The halfwit in their customer service dept insisted on sending a picture to my phone on how to open the car without a key, despite the fact I explained to the idiot that my phone was locked in the car, therefore I could not get to it.
Pros: No shuttle bus to collect us from airport and phone numbers did not work. A local had to call a different number to arrange for us to be collected. We were then taken to a grotty yard and complained at that the driver had to come from home to collect us
Cons: Staff were very rude and disrespectful and got abusive. Then he refused to refund us after refusing to rent us the car so we had to travel back to the airport to hire from a different company.
Cons: Too Expensive never again
Cons: They are rude, they charge you twice as much as is told to you when you book it.
Pros: nothing .. never got anywhere near their car
Cons: the "couldn't care less attittude" & the fact they kept my money
Pros: We didn't rent the car becuase of the hidden fees
Cons: Hidden Fees, better deal at air port. We did not rent the car. Took a long time for someone to shuttle us to pick the car up. The man at desk refused to take us back. Thankfully the driver took us back!!!
Pros: Exceptional service for pickup and dropoff
Cons: Hidden fees @ pickup, encouraged to get sun pass and only used twice within 5 days
Pros: It’s a scam!! Shady operation!
Pros: The shuttle service was handy.
Cons: Getting fleeced for more money than I was expecting to pay.
Pros: Nothing ! They could not honor my discounted price and I haven’t gotten a refund on the amount paid to hold the car. They tried to charge me $950 for my rental I was quoted $355 for. And they do not accept your debit for deposit even though the say they do. And you have to pay an extra $10 a day if you use your debit card.
Cons: They could not honor my discounted price and I haven’t gotten a refund on the amount paid to hold the car. They tried to charge me $950 for my rental I was quoted $355 for. And they do not accept your debit card for deposit even thought they say they do. And you will have to pay an extra $10 if you use the debit card.
Cons: The representative was rude. He was not at the desk and we had to wait 10 minutes until he showed up. I still have not received my security deposit and it has been over a month.
Pros: horrible, bad service, Kept telling me they were going to call me back in 15 minutes. The car was never available,
Cons: Too many hidden fees
Pros: They are a scam!!!!!!! Do not book them
Pros: Absolutely nothing, horrible company!!!
Cons: Liars, dishonest about fees, hidden fees, overall bad company.
Pros: Once at the facility, they were as efficient or better than the big brand rental companies.
Cons: Difficulty getting the shuttle from the airport to the rental facility, instructions and confidence that the shuttle was arriving were a bit sketchy.
Pros: Quick on the reservation sign in, ride back to airport very timely
Cons: No explanation of car features. No GPS, no explanation of tolls after we paid for the sunpass, tried calling cm service when sunpass not working but got a NY rep who told me to activate the Sunpass. WHAT??? It kept saying toll not paid.
Pros: They were nice and fast.
Cons: I didn’t like how your website told me that I needed to call through WhatsApp because it wouldn’t allow me to. I had to take a Lyft from the airport to the car rental.
Pros: Nothing !!
Cons: Would NEVER rent a vehicle from this company again ! They get you in the door then charge outrageous prices for insurance to cover your car. Unwilling to lower prices. Plus the site is shuttled off from the airport and it leaves you stuck having to rent from them !!
Pros: Clean, professional, decent pricing, allows my insurance, gas efficient car, staff answered the phone quickly.
Pros: The shuttle from the airport & back to the airport which was included. The staff was super nice from the shuttle driver to the people behind the desk. It was a smaller place which truly impressed me how great of a business they run from such a small lot. They had all nice cars that were well maintained and cleaned nicely. Everyone was thorough and super easy to work with. There were zero problems and clubs car rentals made everything super simple & my rental car was secured easily!
Cons: There was nothing I didn't like.
Pros: Shuttle service provided to and from airport
Cons: Too expensive Misleading I thought I was paying $400 for the rental and end up paying almost $1000 after they add all of the extra fees and charges. Still have not received my security deposit.
Pros: Shuttle van that picks you up and drops you off at airport. Courteous, friendly employees at rental location.
Cons: Insurance charges were a scam. $60 a dad for PIP is unacceptable. $834 for full coverage for 5 days is just laughable. Complete scam of a company.
Pros: Not a single thing.
Cons: The company ripped me off and I didn’t rent a car. They never even picked us up from the airport. Wouldn’t answer our calls. Demanded we pay double. We were treated horribly. Another car rental company told us they are known for this.
Cons: it was the worst rental I have had. the car was clean enough but smelled like smoke and seats did interior looked worn with stains
Pros: Nothing. I would never recommend them
Cons: It was a classic bait and switch. It was an upfront scam and ruined the whole first day of our vacation. You know it's bad when the shuttle driver keeps apologizing saying people just pay it
Cons: Got ripped off with the insurance
Pros: Nothing charge me 500 more than what I was supposed to be charge.
Cons: I paid for insurance paint chipped they charging me almost 600 out my pocket I had insurance through you and rental car place but yet charged my card. Instead of the insurance I paid for
Pros: I did not like anything...would NEVER rent there again!
Cons: I did not like much...the attendant was rude...there were extra fees..the car tires were unsatisfactory and the windshield wipers were worn to the point they barely worked
Pros: The service was horrible. They didn’t give me the car I “reserved” and they charged me $600+ for fees which was extremely blind siding. The shuttle that picked me up took over 30 minutes and they quoted 10 minutes. On my return there was literally no one at the front desk and was in there office for 25 minutes. I had to call them at least 3 times to get a shuttle back to the airport. Imagine if I was running late for a flight that would’ve been devastating.
Cons: Service is terrible, I wasn’t even checked out by the front desk. The person that drives the shuttle ended up taking the keys to the rental and just drove me to the airport without any information. Felt like I was being robbed honestly. They people don’t know what there doing. Literally didn’t even get checked out by the front desk but a shuttle driver.
Pros: Nothing they are Horrible scammers require you to only use 5 certain insurance carriers. Wouldn’t take insurance coverage from Farm Bueau or my Visa card that covers rental vehicle insurance.
Cons: Scammers, horrible salvaged titled vehicles that break down.
Cons: The car was dirty inside .. they only took pictures of the outside
Pros: Quick service
Cons: Too many hidden fees, did not accept all major insurance companies.
Cons: Super disappointed discover has to get more info on vendors the fact that they accept 4 insurances is such a scam and then to get a ride to there and find out instead of 500 for the week it’s going to be close to a grand is ridiculous
Pros: Car was nice
Cons: Took an hour to get picked up at airport. Agent added extra fees she claimed were mandatory
Cons: I booked online for $174. When I picked the car up it was over $700. I’ve never had this happen with any other company! Very deceiving!
Pros: Nothing at all
Cons: I didn’t like everything .... they tried to get $1200 out of me and when I cursed them out and walked away they all of a sudden lower the price
Pros: The shuttle driver was courteous and helpful
Cons: The cleaning agent was way too strong and required airing out of the care x 4 days. I have asthma and it was too much, although clean smelling.
Pros: All the reviews say
Cons: Called to change our pick up time because our flight
Cons: The car was not similar to what I requested, way smaller. Car seat that I paid for was filthy. Still waiting for my security deposit to be returned. Was charged for insurance at booking then advised that it wasn’t sufficient insurance. Had to return the car one day early because the office would not be open when my flight left even though I advised of the departure time during booking and when I picked the car up. Gas was not full but I was required to fill it up to avoid additional charges.
Cons: That they only accept certain car insurances
Cons: They extorted $40 a day for extra insurance. They said I didn't have enough coverage, so I was going to call my insurance to add it, but this place said it had to be added 15 days prior. I tried to find another car, but it was Spring Break, no cars available anywhere, so I had no choice. My $350 rental turned in to $1200! The car must have been in a hail storm because it was pockmarked from front to back. I would NEVER go to this to company EVER!
Cons: Facility was trailer which very small but clean. The shuttle which brought us to the car lot was old and dirty van. The car lot had a lot of old cars and we were nervous about which car we would be given. We ended up getting a newish suv but they were sticklers on providing our current car insurance (for our car back home in another state). If we couldn’t provide this we would have been charged an extra $200. I’ve never had this happen before and we would not rent from here again.
Pros: Staff were nice.
Cons: Too expensive
Pros: Not much
Cons: No response when calling. Extremely long time to try and get issue resolved
Pros: The service staff are great. I think the people who work there are great.
Cons: The car for the money was crap. I should
Cons: Good evening, Just need to let you know that I have my worse experience renting car from you and your customer Clubs rental cars they are a total rip off I have State Farm insurance the 100 by 300 the best insurance State Farm have and they still force me to pay extra coverage. $179 plus a $53 recovery fee end up paying a total of $501.85 which your website only had to pay $192.00 You will need to recover me a refund I have attached my receipt and photos of what this rental place had on his des
Pros: Communication was good
Cons: Bait and switch type of a service. Cheap online then tons of "a must" add-ons that make it more expensive than good car rentals. The car was junk, in was 2020 model but it was squeaky like a very old car, windshield washer fluid tank had a hole so there was no fluid to wash windshield, seats were dirty
Cons: The location is a terrible mess of a trailer. The insurance requirement is insane. The agent convinced us that we had to pay an additional $10 per day for a toll pass and that we would not be able to avoid tolls. Turns out that by taking just a little more time you can completely avoid tolls in Florida. The entire thing was a huge mistake. I will never again rent from a “bargain” car rental. The best advice is to rent early to get the best possible deal.
Pros: Tires were not in good shape . Thankfully it was lit raining or it could have been bad
Cons: The money deal was completely off
Cons: The $250 unexpected additional fees. Read their fine print people, i made the terrible mistake of not. The run down trailer, feel like your in a junkyard rental company overcharged us for the worst car I've driven in years. The mileage said around 37k, but they surely removed the 100k number illegally as old and run down as that thing was. Also, we had to deal with a flat tire after a long day at a water park. Worst rental experience ever. Go elsewhere, don't be dumb like me.
Cons: Too many extra charges more than doubling the quoted cost.
Pros: return guy was great very helpful and nice,
Cons: under handed insurance deal
Cons: NOTHING!!! THEY ARE THIEVES!! They deliberately put an out of state number on the invoice so that you would be confused as to where you need to call for your shuttle bus to pick you up. They cancel your reservation when you are an hour late and also keep your deposit even if it’s not under your control!! No consideration whether someone’s flight is late! What they don’t tell people that have other insurance besides Statefarm or Allstate is that they will have to pay double the fee to rent!!
Pros: Absolutely nothing. This place needs to be shut down! The car lot was filled with nothing but old rental vehicles.
Cons: I knew it was a bad sign when I could not find the phone number on the email with instructions to pick up our rental. When I finally figured it out, we were picked up in a beater minivan and greeted by a rude gentleman who informed us that he has a junker truck for us. Worst experience ever!
Pros: Nothing. The price was higher than anywhere else in the city after all the fees. No one could speak english or explain things at pickup. Our car had hail damage. We paid over $300 when we were supposed to pay $150. We had to wait 45 min for pickup at airport and an hour for dropoff at airport.
Cons: Everything. The price was higher than anywhere else in the city after all the fees. No one could speak english or explain things at pickup. Our car had hail damage. We paid over $300 when we were supposed to pay $150. We had to wait 45 min for pickup at airport and an hour for dropoff at airport.
Pros: The number to contact was not easy to decifer on my invoice nor easy to find to call and inform the company on my delay arrival nor pick up. Th
Pros: Not much at all
Cons: The employees lied about the toll road packages and instilled fear that if I didn’t get either the $9.99 or the $14.99 package it could cost me hundreds of dollars in fees.
Cons: This place is a joke. It was an absolute scam!
Cons: Price seemed cheap but they demanded more than triple the advertised amount at site.
Pros: Service was prompt and friendly.
Cons: Cost of insurance and lack of companies they accepted.
Pros: The service was good
Cons: The fact that I return the car without a scratch and my 200 deposit has not been returned to my card instead the car my card 17.49 and I email their management team and nobody reach out to let me know where my money at and I really don't want to report them to the bureau for shady business.
Pros: Clean vehicle
Cons: Baited initial rate which gets much higher due to mandatory insurance and toll packages.
Cons: Extra $200.00 unexpected charge when getting to agency. They were nowhere in sight when dropping off the car. The phone number was not working. Almost late for my flight because of agency not opened when scheduled to open. Just a horrible experience. Worst ever.
Pros: Quick response for shuttle service
Cons: Hidden fees
Pros: The gentleman that picked us up was very nice. The gentleman that was working the desk was very nice.
Cons: The policy is that you had to pay $14.99 per day because you had to use their Sunpass, was not great. That made The cost for the rental as high as other rentals in the area. So no “deal” there. The car smelled previous renters must have smoked in it. The car was not in the best shape. Pretty sure it was hit and the repair left the window whistling and the front end jiggly.
Pros: Nothing. It was nickel and dime. Also the shuttle took me to a kind of scary trailer near the airport that looked like it was set up overnight.
Cons: Everything. Just an awful experience overall. Total rip-off. Dirty dinged up car. Extra charges for everything. Completely fly by night outfit. Windshield wipers were awful left a smear on the drivers side. Chips and dings all over the car. Low model car with almost no amenities. And the pickup office was an embarrassment. In addition they told me what time to return the car and there was no one in the office!
Pros: nothing place is
Cons: They overcharged me and were not friendly at all!!!
Pros: The shuttle driver was nice and curtious. The counter atendant was not! He was rude and was worried about making a few extra bucks from his bait and switch scam!
Cons: Highway robery, a bait and switch. Cars are advertised at low prices without the additional insurance coverage your forced to buy due to their policy of having to have 300k insurance coverage for their at best 15k car. When faced with this extortion I tried to call my insurance carrier to add a 300k writter of the week in which I was informed that the policy would have to be taken out 2wks prior. forced insurance for $13 a day making my rental from $68 to $189!
Pros: Car was never picked up and it is the Worst company and will never recommend to anyone
Cons: Car was never picked up and it is the Worst company and will never recommend to anyone
Pros: nice people, cheap price (but this is because of covid, many cars cheap). I think this co. is a little cheaper than the rest.
Cons: the corolla was just a base model - other rental companies don't use base models for their cars. it does make a difference in the experience.
Pros: The owner says very friendly and helpful.
Cons: The amount I paid that was 600 more then the online price.
Pros: Return process was fast.
Cons: Pickup was not efficient. Car was filthy inside with stained seats. There was a bunch of extra fees that were not explained up front.
Pros: the communication
Pros: There wasn’t anything really positive about this experience. Next time I will book with a reputable agency.
Cons: ”extra hidden fees.” I booked with this company to save a little money. The hidden charges discovered while picking up my car with trip already in progress left me without options. They will charge $9.99 daily onto your fees just to have a decal for tolls on windshield. PLUS YOUR TOLLS! I spent $85 for maybe $15 used in tolls. I asked to cancel my reservation but they said there was no refund. I WAS STUCK IN THEIR MONEY MAKING SCAM. The CAR WAS DENTED AND BRAKE DRUMS RUSTED ON WHEELS.
Pros: The drop off was an easy transaction.
Cons: worst experience.
Pros: The representative was extremely kind and patience.
Pros: Efficient in driving us back to air port. Though there was no AC working or on?, for us in a Florida hot stifling car..
Cons: Bait n $witch $cam. Gates closed upon return, low tire pressure, no windshield solvent.
Cons: Not an ethical service practice
Pros: The representative was very professional, friendly and efficient. A pleasure to work with.
Cons: The hidden fee for the SunPass transponder. It more than doubled the cost of the rental and seemed deceitful.