Car Rental – Search, Compare, and Save up to 70%!
Clubs Car Rental at Orlando Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Collection of car was very good & it was an excellent drive
Cons: I rented a GPS from Discover Cars providing it can be set up to avoid Tolls. A member of there team sat in my car & set it up to avoid tolls. When i returned car they gave me a bill for toll violations for $509.83. I disputed this & showed them the GPS which clearly indicated that it was set up to avoid tolls. They telephoned the staff member who had set up my GPS & he claimed that he could not recall doing it (clearly lying). They also billed me for wing damage which i am also disputing.
Pros: Picking up was easy
Cons: Car got a over heating warning light on it the day before we dropped it off and felt like it was going to break down. Other guests dropping their cars also mentioned that they did break down and another had a warning light on their car too. Think they are using old cars.
Pros: Nothing they ripped us of but we got the last laugh because we told the credit card company and they said you have a case and received some money back they charged us to much mileage
Cons: Could not go out of the state and using WhatsApp to get in touch to pick us up plus I should have read the reviews about them that says it all
Pros: Quick service polite staff helpful staff
Cons: Off site from airport car not the newest type rental we have had compared to past rentals
Pros: The staff were very friendly and helpful.
Pros: Car was good and overall price was good.
Cons: Fees were unclear.
Pros: good collection and drop off service between terminal and car
Cons: Having to pay $140.00 toll pass , and only passing 2 tolls during rental $1.50 @ total.
Pros: As above wonderful experience.
Pros: Easy car pickup and also easy to communicate with through WhatsApp
Cons: The car was a bit old and had plenty of worn paintwork and a few scratches on it.
Cons: We were told that you could not pay cash on tolls but the first toll we went past took cash so charged extra to have sunpass that was not necessary
Pros: Nothing I'll never use again
Pros: Staff unfriendly, area to collect car in poor condition and very run down. Not enough staff at the desk to deal with all the customers. Car wasn’t in good condition, lots of marks/scrapes and had to be returned the following day after we discovered the indicator/signal lights were not working. We were given a replacement car by someone that was there cleaning the cars because the office wasn’t manned during the hours they advertised.
Pros: Cheaper than on airport
Cons: Charged more than the original price quoted
Pros: Pick up agent was friendly
Cons: As stated above
Pros: Nothing they are a disgrace,and an rip off.
Cons: Because of the hidden charges,I will never get a car off site again.
Pros: not much discover car
Cons: clubs car good
Pros: Prompt ride to airport.
Cons: The price that I was quoted turned out to be much lower than what I actually paid. I did NOT have option to pay tolls individually per the representative at the pickup location.
Pros: Friendly staff at the reception
Cons: length of time waiting at the airport for shuttle, sat nav very dated
Pros: The best thing was the convenience of the shuttle to and from the airport .
Cons: Workers were extremely rude. There’s one from NEW YORK and made it EXTREMELY clear to me, a young female that he was from Washington heights as if it were a threat .
Pros: Absolutely nothing. The guy that drove us was the only thing not bad.
Cons: The over charging from what you said the price would be. The sm with the sky pass. The scam with the two insurance. Picked up an hour after we called. Rude employee or boss.
Pros: The car itself was fine .
Cons: Discover Cars are great I've used you company several times but you need to vet the companies you refer too, my experence with club cars was poor, there was attempted presure selling re a sun pass costing over $350 , I was asked to sign that I refuse CDW insurance when I explained i already had paid for CDW insurance they said that Discover cars cover you not us so they insited I signed declining CDW insurance when I know I had it. The service was almost hostile.
Pros: Didn’t like anything.we have been many times to Florida and this is this the worst car rental & we had no choice of car or any upgrades
Cons: Expensive charges when you arrive
Pros: speed of picking and return.
Cons: provider did not exepted my car insurance and insurance provided by the credit card. I had no time to look gor other vendor and had to purchace insurance from Clubs. This was a first time I experince this.
Cons: Pedi informacion sobre un cobro que me hicieron y no me dan respuesta aún. Por eso no lo recomendaria, no pueden cobrarte sin decirte el por qué.
Pros: Did like it, it was false advertisement
Cons: The prices jumped 200
Pros: Sketchy, sleezy and would not recommend. Didn’t feel safe picking up car. Interaction with car rental company was terrible
Pros: Only the check in was Good
Cons: The car was ok but had no full beam on lights key fob battery was low had to be very close to operate
Cons: The insurance scam is really not something I'm accustomed to. They would not accept my insurance, however if something happened my insurance company would be liable. In any case to get the car I had to pay an extra 30.00 a day.
Pros: I liked the shuttle service and free upgrade
Cons: There was no car manual in the car, nobody explained anything about the cars function’s, pictures of the car weren’t taken I’m my presence (yes I signed for them, is was tyred and I wanted to go, but looking back, should not have signed), by the drop of they made the report of the car after they brought me to the airport.. they looked at it in my presence but (after I filled it up) did not say anything about it to me, so I thought it was fine and done.
Cons: They required I paid for insurance even though I have full auto insurance (apparently with a company they don't accept) as well as an expensive toll bundle that I didn't need. They took advantage of my lack of knowledge AND double charged me! I ended up with a credit total of $805 for a car that I originally paid $77 for online. They refunded the second charge though it was still a huge inconvenience and affected my travels because of my credit limits.
Pros: Not much
Cons: Pushy trying to sell me a toll pass,he did explain about the cost of violations,they should have had the toll pass badge taken off.because I only needed to use cash tolls as I know the roads in Orlando and knew I did not need a pass because I was not intending on driving about,I only drove not much more over a 100 miles the entire 2 weeks.
Cons: Wee bit of a faf getting through to be picked up at airport
Pros: Coussin gonflable non fonctionnel J aie refusé en me fâchant et en disant que ce n était pas légal après qu il me disait que ce n était pas grave que le coussin ne fonctionnait pas
Pros: upon return the agent was polite,helpful and i wish we had him from the start.
Cons: no number to call from airport, we had to get a taxis and paid $35 dollars, the car was not as good as promised when we booked.The windscreen wipers were old and perished, the tires were on their limits.the fuel was 65 miles than when we returned it.We were not given any maps or details for return of car.
Cons: I had to call for them to pick me up, got there and the place looked very shady as box run down. I signed up for the extra insurance online only to find out it wasn’t what was listed and had to fit out $200 more. When doing the outside inspection I had to point out all the scrapes. Then when it came time to drop it off no one was there. Someone came in off the street who barely spoke English. There was no one to check us off on the outside inspection, was told to take a video…um it’s 0630 and
Cons: The quote was completely wrong, ended up paying double what we thought we would. They ensure you pay for lots of add ons that should be voluntary or included already.
Pros: Absolutely NOTHING
Cons: Absolutely EVERYTHING. I shall NEVER recommend or use this company again.
Pros: Everything. They were very friendly, assisted with loading and unloading at the airport and made sure we enjoyed our experience
Cons: nothing- I liked it all
Pros: So pleased !! Great service, quick efficient and a great price ! Will absolutely use next time.
Pros: On time picking us up from airport, service second to none
Pros: Efficient service
Cons: Apparently under Terms & Conditions it was compulsory to Agree to $15 a day pre paid Toll charges which obviously not standard ! I was hiring car for 25 days so this was extortionate ! I argued but with limited Resolve !
Pros: they have good service
Cons: they add many extra fee to me
Pros: Clean car.
Cons: Hard to contact agent. Extra fees.
Pros: They texted me and asked for my trip info
Cons: Did not cate for meeting clients needs. Lack of communication.
Cons: The cost added on for insurance because they did not except USAA insurance and the additional cost for the sun pass. The document I got when I picked the car up said the office opened at 6am. My flight changed and I had to return the car at 6:30am. I started calling the office at 6am and left a voicemail and called back and finally at 6:25 someone in Miami answered and I told him I needed to return my car and get to the airport in 5 mins. No one called or was at the office until 6:50.
Pros: everything accept the actual rental company
Pros: Agent was very professional
Cons: Just the hidden pricing for insurance. And automatically added the toll package until 8 argued with him about it. But he was very nice and professional
Pros: Never again. A bunch of professional scammers. Stay away.
Cons: Nothing. They are crooks. I tried to go through my credit card company for ‘goods
Pros: The return to the airport. Glad to see the back of them.
Cons: The car key failed to open the car, leaving me stranded in a supermarket car park. Their office did not answer my phone call for assistance as they had finished early for the day. Their break down service just kept me hanging on the phone so long that I gave up. The halfwit in their customer service dept insisted on sending a picture to my phone on how to open the car without a key, despite the fact I explained to the idiot that my phone was locked in the car, therefore I could not get to it.
Pros: No shuttle bus to collect us from airport and phone numbers did not work. A local had to call a different number to arrange for us to be collected. We were then taken to a grotty yard and complained at that the driver had to come from home to collect us
Cons: Staff were very rude and disrespectful and got abusive. Then he refused to refund us after refusing to rent us the car so we had to travel back to the airport to hire from a different company.
Cons: Too Expensive never again
Cons: They are rude, they charge you twice as much as is told to you when you book it.
Pros: nothing .. never got anywhere near their car
Cons: the "couldn't care less attittude" & the fact they kept my money
Pros: We didn't rent the car becuase of the hidden fees
Cons: Hidden Fees, better deal at air port. We did not rent the car. Took a long time for someone to shuttle us to pick the car up. The man at desk refused to take us back. Thankfully the driver took us back!!!
Pros: Exceptional service for pickup and dropoff
Cons: Hidden fees @ pickup, encouraged to get sun pass and only used twice within 5 days
Pros: It’s a scam!! Shady operation!
Pros: The shuttle service was handy.
Cons: Getting fleeced for more money than I was expecting to pay.
Pros: Nothing ! They could not honor my discounted price and I haven’t gotten a refund on the amount paid to hold the car. They tried to charge me $950 for my rental I was quoted $355 for. And they do not accept your debit for deposit even though the say they do. And you have to pay an extra $10 a day if you use your debit card.
Cons: They could not honor my discounted price and I haven’t gotten a refund on the amount paid to hold the car. They tried to charge me $950 for my rental I was quoted $355 for. And they do not accept your debit card for deposit even thought they say they do. And you will have to pay an extra $10 if you use the debit card.
Cons: The representative was rude. He was not at the desk and we had to wait 10 minutes until he showed up. I still have not received my security deposit and it has been over a month.
Pros: horrible, bad service, Kept telling me they were going to call me back in 15 minutes. The car was never available,
Cons: Too many hidden fees
Pros: They are a scam!!!!!!! Do not book them
Pros: Absolutely nothing, horrible company!!!
Cons: Liars, dishonest about fees, hidden fees, overall bad company.
Pros: Once at the facility, they were as efficient or better than the big brand rental companies.
Cons: Difficulty getting the shuttle from the airport to the rental facility, instructions and confidence that the shuttle was arriving were a bit sketchy.
Pros: Quick on the reservation sign in, ride back to airport very timely
Cons: No explanation of car features. No GPS, no explanation of tolls after we paid for the sunpass, tried calling cm service when sunpass not working but got a NY rep who told me to activate the Sunpass. WHAT??? It kept saying toll not paid.
Pros: They were nice and fast.
Cons: I didn’t like how your website told me that I needed to call through WhatsApp because it wouldn’t allow me to. I had to take a Lyft from the airport to the car rental.
Pros: Nothing !!
Cons: Would NEVER rent a vehicle from this company again ! They get you in the door then charge outrageous prices for insurance to cover your car. Unwilling to lower prices. Plus the site is shuttled off from the airport and it leaves you stuck having to rent from them !!
Pros: Clean, professional, decent pricing, allows my insurance, gas efficient car, staff answered the phone quickly.
Pros: The shuttle from the airport & back to the airport which was included. The staff was super nice from the shuttle driver to the people behind the desk. It was a smaller place which truly impressed me how great of a business they run from such a small lot. They had all nice cars that were well maintained and cleaned nicely. Everyone was thorough and super easy to work with. There were zero problems and clubs car rentals made everything super simple & my rental car was secured easily!
Cons: There was nothing I didn't like.
Pros: Shuttle service provided to and from airport
Cons: Too expensive Misleading I thought I was paying $400 for the rental and end up paying almost $1000 after they add all of the extra fees and charges. Still have not received my security deposit.
Pros: Shuttle van that picks you up and drops you off at airport. Courteous, friendly employees at rental location.
Cons: Insurance charges were a scam. $60 a dad for PIP is unacceptable. $834 for full coverage for 5 days is just laughable. Complete scam of a company.
Pros: Not a single thing.
Cons: The company ripped me off and I didn’t rent a car. They never even picked us up from the airport. Wouldn’t answer our calls. Demanded we pay double. We were treated horribly. Another car rental company told us they are known for this.
Cons: it was the worst rental I have had. the car was clean enough but smelled like smoke and seats did interior looked worn with stains
Pros: Nothing. I would never recommend them
Cons: It was a classic bait and switch. It was an upfront scam and ruined the whole first day of our vacation. You know it's bad when the shuttle driver keeps apologizing saying people just pay it
Cons: Got ripped off with the insurance
Pros: Nothing charge me 500 more than what I was supposed to be charge.
Cons: I paid for insurance paint chipped they charging me almost 600 out my pocket I had insurance through you and rental car place but yet charged my card. Instead of the insurance I paid for
Pros: I did not like anything...would NEVER rent there again!
Cons: I did not like much...the attendant was rude...there were extra fees..the car tires were unsatisfactory and the windshield wipers were worn to the point they barely worked
Pros: The service was horrible. They didn’t give me the car I “reserved” and they charged me $600+ for fees which was extremely blind siding. The shuttle that picked me up took over 30 minutes and they quoted 10 minutes. On my return there was literally no one at the front desk and was in there office for 25 minutes. I had to call them at least 3 times to get a shuttle back to the airport. Imagine if I was running late for a flight that would’ve been devastating.
Cons: Service is terrible, I wasn’t even checked out by the front desk. The person that drives the shuttle ended up taking the keys to the rental and just drove me to the airport without any information. Felt like I was being robbed honestly. They people don’t know what there doing. Literally didn’t even get checked out by the front desk but a shuttle driver.
Pros: Nothing they are Horrible scammers require you to only use 5 certain insurance carriers. Wouldn’t take insurance coverage from Farm Bueau or my Visa card that covers rental vehicle insurance.
Cons: Scammers, horrible salvaged titled vehicles that break down.
Cons: The car was dirty inside .. they only took pictures of the outside
Pros: Quick service
Cons: Too many hidden fees, did not accept all major insurance companies.
Cons: Super disappointed discover has to get more info on vendors the fact that they accept 4 insurances is such a scam and then to get a ride to there and find out instead of 500 for the week it’s going to be close to a grand is ridiculous
Pros: Car was nice
Cons: Took an hour to get picked up at airport. Agent added extra fees she claimed were mandatory
Cons: I booked online for $174. When I picked the car up it was over $700. I’ve never had this happen with any other company! Very deceiving!
Pros: Nothing at all
Cons: I didn’t like everything .... they tried to get $1200 out of me and when I cursed them out and walked away they all of a sudden lower the price
Pros: The shuttle driver was courteous and helpful
Cons: The cleaning agent was way too strong and required airing out of the care x 4 days. I have asthma and it was too much, although clean smelling.
Pros: All the reviews say
Cons: Called to change our pick up time because our flight
Cons: The car was not similar to what I requested, way smaller. Car seat that I paid for was filthy. Still waiting for my security deposit to be returned. Was charged for insurance at booking then advised that it wasn’t sufficient insurance. Had to return the car one day early because the office would not be open when my flight left even though I advised of the departure time during booking and when I picked the car up. Gas was not full but I was required to fill it up to avoid additional charges.
Cons: That they only accept certain car insurances
Cons: They extorted $40 a day for extra insurance. They said I didn't have enough coverage, so I was going to call my insurance to add it, but this place said it had to be added 15 days prior. I tried to find another car, but it was Spring Break, no cars available anywhere, so I had no choice. My $350 rental turned in to $1200! The car must have been in a hail storm because it was pockmarked from front to back. I would NEVER go to this to company EVER!
Cons: Facility was trailer which very small but clean. The shuttle which brought us to the car lot was old and dirty van. The car lot had a lot of old cars and we were nervous about which car we would be given. We ended up getting a newish suv but they were sticklers on providing our current car insurance (for our car back home in another state). If we couldn’t provide this we would have been charged an extra $200. I’ve never had this happen before and we would not rent from here again.
Pros: Staff were nice.
Cons: Too expensive
Pros: Not much
Cons: No response when calling. Extremely long time to try and get issue resolved
Pros: The service staff are great. I think the people who work there are great.
Cons: The car for the money was crap. I should
Cons: Good evening, Just need to let you know that I have my worse experience renting car from you and your customer Clubs rental cars they are a total rip off I have State Farm insurance the 100 by 300 the best insurance State Farm have and they still force me to pay extra coverage. $179 plus a $53 recovery fee end up paying a total of $501.85 which your website only had to pay $192.00 You will need to recover me a refund I have attached my receipt and photos of what this rental place had on his des
Pros: Communication was good
Cons: Bait and switch type of a service. Cheap online then tons of "a must" add-ons that make it more expensive than good car rentals. The car was junk, in was 2020 model but it was squeaky like a very old car, windshield washer fluid tank had a hole so there was no fluid to wash windshield, seats were dirty
Cons: The location is a terrible mess of a trailer. The insurance requirement is insane. The agent convinced us that we had to pay an additional $10 per day for a toll pass and that we would not be able to avoid tolls. Turns out that by taking just a little more time you can completely avoid tolls in Florida. The entire thing was a huge mistake. I will never again rent from a “bargain” car rental. The best advice is to rent early to get the best possible deal.
Pros: Tires were not in good shape . Thankfully it was lit raining or it could have been bad
Cons: The money deal was completely off
Cons: The $250 unexpected additional fees. Read their fine print people, i made the terrible mistake of not. The run down trailer, feel like your in a junkyard rental company overcharged us for the worst car I've driven in years. The mileage said around 37k, but they surely removed the 100k number illegally as old and run down as that thing was. Also, we had to deal with a flat tire after a long day at a water park. Worst rental experience ever. Go elsewhere, don't be dumb like me.
Cons: Too many extra charges more than doubling the quoted cost.
Pros: return guy was great very helpful and nice,
Cons: under handed insurance deal
Cons: NOTHING!!! THEY ARE THIEVES!! They deliberately put an out of state number on the invoice so that you would be confused as to where you need to call for your shuttle bus to pick you up. They cancel your reservation when you are an hour late and also keep your deposit even if it’s not under your control!! No consideration whether someone’s flight is late! What they don’t tell people that have other insurance besides Statefarm or Allstate is that they will have to pay double the fee to rent!!
Pros: Absolutely nothing. This place needs to be shut down! The car lot was filled with nothing but old rental vehicles.
Cons: I knew it was a bad sign when I could not find the phone number on the email with instructions to pick up our rental. When I finally figured it out, we were picked up in a beater minivan and greeted by a rude gentleman who informed us that he has a junker truck for us. Worst experience ever!
Pros: Nothing. The price was higher than anywhere else in the city after all the fees. No one could speak english or explain things at pickup. Our car had hail damage. We paid over $300 when we were supposed to pay $150. We had to wait 45 min for pickup at airport and an hour for dropoff at airport.
Cons: Everything. The price was higher than anywhere else in the city after all the fees. No one could speak english or explain things at pickup. Our car had hail damage. We paid over $300 when we were supposed to pay $150. We had to wait 45 min for pickup at airport and an hour for dropoff at airport.
Pros: The number to contact was not easy to decifer on my invoice nor easy to find to call and inform the company on my delay arrival nor pick up. Th
Pros: Not much at all
Cons: The employees lied about the toll road packages and instilled fear that if I didn’t get either the $9.99 or the $14.99 package it could cost me hundreds of dollars in fees.
Cons: This place is a joke. It was an absolute scam!
Cons: Price seemed cheap but they demanded more than triple the advertised amount at site.
Pros: Service was prompt and friendly.
Cons: Cost of insurance and lack of companies they accepted.
Pros: The service was good
Cons: The fact that I return the car without a scratch and my 200 deposit has not been returned to my card instead the car my card 17.49 and I email their management team and nobody reach out to let me know where my money at and I really don't want to report them to the bureau for shady business.
Pros: Clean vehicle
Cons: Baited initial rate which gets much higher due to mandatory insurance and toll packages.
Cons: Extra $200.00 unexpected charge when getting to agency. They were nowhere in sight when dropping off the car. The phone number was not working. Almost late for my flight because of agency not opened when scheduled to open. Just a horrible experience. Worst ever.
Pros: Quick response for shuttle service
Cons: Hidden fees
Pros: The gentleman that picked us up was very nice. The gentleman that was working the desk was very nice.
Cons: The policy is that you had to pay $14.99 per day because you had to use their Sunpass, was not great. That made The cost for the rental as high as other rentals in the area. So no “deal” there. The car smelled previous renters must have smoked in it. The car was not in the best shape. Pretty sure it was hit and the repair left the window whistling and the front end jiggly.
Pros: Nothing. It was nickel and dime. Also the shuttle took me to a kind of scary trailer near the airport that looked like it was set up overnight.
Cons: Everything. Just an awful experience overall. Total rip-off. Dirty dinged up car. Extra charges for everything. Completely fly by night outfit. Windshield wipers were awful left a smear on the drivers side. Chips and dings all over the car. Low model car with almost no amenities. And the pickup office was an embarrassment. In addition they told me what time to return the car and there was no one in the office!
Pros: nothing place is
Cons: They overcharged me and were not friendly at all!!!
Pros: The shuttle driver was nice and curtious. The counter atendant was not! He was rude and was worried about making a few extra bucks from his bait and switch scam!
Cons: Highway robery, a bait and switch. Cars are advertised at low prices without the additional insurance coverage your forced to buy due to their policy of having to have 300k insurance coverage for their at best 15k car. When faced with this extortion I tried to call my insurance carrier to add a 300k writter of the week in which I was informed that the policy would have to be taken out 2wks prior. forced insurance for $13 a day making my rental from $68 to $189!
Pros: Car was never picked up and it is the Worst company and will never recommend to anyone
Cons: Car was never picked up and it is the Worst company and will never recommend to anyone
Pros: nice people, cheap price (but this is because of covid, many cars cheap). I think this co. is a little cheaper than the rest.
Cons: the corolla was just a base model - other rental companies don't use base models for their cars. it does make a difference in the experience.
Pros: The owner says very friendly and helpful.
Cons: The amount I paid that was 600 more then the online price.
Pros: Return process was fast.
Cons: Pickup was not efficient. Car was filthy inside with stained seats. There was a bunch of extra fees that were not explained up front.
Pros: the communication
Pros: There wasn’t anything really positive about this experience. Next time I will book with a reputable agency.
Cons: ”extra hidden fees.” I booked with this company to save a little money. The hidden charges discovered while picking up my car with trip already in progress left me without options. They will charge $9.99 daily onto your fees just to have a decal for tolls on windshield. PLUS YOUR TOLLS! I spent $85 for maybe $15 used in tolls. I asked to cancel my reservation but they said there was no refund. I WAS STUCK IN THEIR MONEY MAKING SCAM. The CAR WAS DENTED AND BRAKE DRUMS RUSTED ON WHEELS.
Pros: The drop off was an easy transaction.
Cons: worst experience.
Pros: The representative was extremely kind and patience.
Pros: Efficient in driving us back to air port. Though there was no AC working or on?, for us in a Florida hot stifling car..
Cons: Bait n $witch $cam. Gates closed upon return, low tire pressure, no windshield solvent.
Cons: Not an ethical service practice
Pros: The representative was very professional, friendly and efficient. A pleasure to work with.
Cons: The hidden fee for the SunPass transponder. It more than doubled the cost of the rental and seemed deceitful.
Pros: Super cheap
Cons: Car was in worse condition I’ve ever seen in a rental. I felt like I was borrowing a teenager’s car for the week.
Cons: Worst rental experience ever. Offers cheap car hire but is set up as a honey-trap selling extras. They tried to talk me into taking an expensive SunPass option, but I said I had made my own arrangements, which they accepted. Then on return, they presented me with a $500 bill for violating the terms of the agreement by using my own E-pass, and when I would not pay they they tried to charge the CC. CC co found in my favour as there was no meeting of the minds on that part of the hire contract.
Pros: The company did accomadate me taking the car bk early but still charged the full rate
Cons: The car wasn’t really clean , asked me to sign a form stating the car was all good before showing me the car , they really tried to pressure me to pre pay for tolls , said they had sent me a full picture survey and they only sent it 3 days later on
Pros: Reasonably cheap
Cons: Still not got my $500 deposit back.
Cons: poor efficiency and poor condition of the car
Pros: Nothing HIGHLY HIGHLY RECOMMEND DO NOT USE THIS COMPANY RENT FROM ANOTHER COMPANY .
Cons: Nothing HIGHLY HIGHLY RECOMMEND DO NOT USE THIS COMPANY RENT FROM ANOTHER COMPANY .
Pros: original quote
Cons: Jammed $300,000 liability insurance. at $12.59 per day plus tax. " Pay it or cancel" We have full coverage with State Farm at $100,000. I was told our insurance was "accepted" when calling for verification prior to arrival. Their insurance cost more than the total rental.
Pros: Good car.
Cons: I didn't like that the pick up was off site and that the instructions on the voucher were not very clear for calling for the shuttle pick up. And there was no return call when I wanted to change my drop off time.
Pros: Absolutely nothing.
Cons: Everything. Took two hours to be picked up from the airport. Additional pricing for every little thing. Required to buy their insurance. Place is a joke and i hope they go out of business. We ended up not renting the car and walked to another rental place that was nice enough to give us a ride back to the airport so we could rent a car at the airport. Did this with three small children.
Cons: * Fine print forces you to pay $12.99 per day to use their preferred insurance companies. * customer service is very poor. * long waits to be picked up at airport. * no one answers the phone when you call. * car had a strange smell that couldn't be masked with spray sanitizer. *waited for over 20 minutes to return the car because there was NO ONE at the office even though the door was open and the computer was on.
Pros: Friendly and courteous
Cons: pick up shuttle not easily to identify
Cons: Agents were busy and seemed pre-occupied with constant calls while trying to get checked out. Didn't realize I had to call for pick-up, waited 20 minutes for a shuttle before calling and then waited another 15-20 getting a car.
Pros: Stay away, don’t rent from them
Cons: The worst experience ever
Pros: Quick dropoff
Cons: Car had over 70k miles, had bird poop and the way they want you to have your own insurance coverage to be over 300k plus they hold a 1000 dollar on credit card and 5000 dollar in copay if something happens to car. A bit excessive . They take pictures of every single and scratch of vehicles. So if it comes back with any additional minor dings or scratches they may charge you after you leave from the 1k hold they put on your card. Makes renter uneasy and weary of time having car.
Cons: never got the car
Pros: Friendly workers
Cons: Hard to contact, had to wait extra long, and had to pay extra insurance waiver fees that I wouldn't have had to if I'd used a different company.
Pros: The reps at the location were good.
Cons: The misleading info re: insurance
Pros: Nice employees. Quick luggage assistance.
Cons: Signage at the airport was very lacking. Long wait for shuttle, even though we had provided flight information. Unclean vehicle. Heavily used, worn vehicle. Very worn tires. Hidden mandatory fees.
Cons: We were scammed into buying insurances and toll taxes charges. So the initial cost of renting a car went up by 400% when we reached there to pick up our car. Since we were stranger to Orlando we were tricked into buying tolls package and insurances which were not needed since we had our insurance with our credit card. But since we didn't want to ruin our vacation and since we were stranded in car rental office we had to go ahead with signing up for all the unnecessary options.
Pros: Nothing! I will never rent a car from them again
Cons: 1) They repeatedly hung up on me when I would call their main number. 2) They were late picking me up from the airport and when the shuttle did show up he had a girl with him in the front seat and all they did was speak in a foreign language to each other, ignoring us. 3) They do not allow you to not get insurance (even if you have proof of your own) 4) My "$83" rental ended up costing my $200 plus a deposit on my credit card. 5) Very rude service. Not enough room to state how much I hated it
Pros: The car was alright it had a shake when you where accelerating
Cons: We had a contract with them to drop off the car at 6am on September 15 because our flight left the airport at 9 am and nobody came to the drop off point to take the car until 7 am. We had to call an uber then cancel it because they showed up the same time. Almost missed our flight. Not good service at all
Pros: Don't use clubs car rental. Shocking company
Cons: The whole experience was shocking. Do not use you have been warned. Price you pay will not be what's quoted.
Pros: Car was fine.
Cons: Gas tank wasn't full, car has some internal dirt, had to pay for some things that werent described at Discovercarhire.com's description (toll charge + insurance - I HAD MINE ALREADY, but had to pay againd), credit car wasnt accepted (had to pay the rental and the deposit in cash. Do not recommend.
Pros: Scamm!!! Dont waste your money and time
Cons: Sam!!! Dont waste your time . If you refused there triple price and the bad car they will give . You will be stuck away from airport with no rides .. theu refused my ride back and had to call police on them
Pros: Nothing bunch of crooks
Pros: Car was fine but did seem like someone was using it as a personal vehicle.
Cons: The outright extortion using scare tactics centered around the SunPass toll system. It should be illegal, & the scam will soon be regulated as are all scams
Pros: Professional and informative
Cons: Did not have a complaint
Pros: Easy to rent a car by internet and for pick up the car fast
Pros: Good car, great price
Cons: Small operation with limited staff meant having to wait when we were dropping off the car.
Pros: Did not rent from booked rental. Was promised a full refund
Cons: To many hidden fees and penalties which were basically impossible to avoid according to explaination by agent.
Pros: Very accommodating staff to pick up and drop off
Cons: Interior could have been cleaner
Pros: Nothing. Took a long time to pick us up at the airport. Hidden unreasonable fees. Would never rent from them again.
Cons: Mandatory insurance from their provider. I have my own insurance coverage for rentals and was refused the ability to use them.
Pros: The car worked and was clean
Cons: The requirement to have a million dollars of car insurance.
Pros: Nothing. They are scammers! Never again!!
Cons: Nothing. They are crooks! Fishy business practices!
Cons: We almost missed our plane because the attendant took the people who arrived after us to the airport first. The sun pass did not cover all the tolls even though we payed for it. The car ended up costing WAY more then it was supposed to. I would not recommend your services to anyone! I rent ALOT of cars and travel frequently and have never had such a bad experience.
Cons: We went to the rental office the day before our return flight to make sure someone would be there for 7am the next morning since we had an early flight. The guy at the desk said he would be there at 7 . No one showed up until 8:05. Then the lady who arrived saw a very small mark on the car (about the size of a dime) and said she had to wait for the manager who got there about 8:15. The manager said they could charge us up to $3000, and we had to pay$800 for a mark the size of a dime.
Pros: Absolutely nothing. It's a hellhole, don't come within 30 feet of this place.
Pros: Clean car, Paul was terrific.
Cons: Deceptive contract, poor customer service. 1) I was forced to buy insurance. I am not a local renter (I’m from Texas, not Florida). I brought my proof of USAA insurance as directed. I showed it to Paul at the desk, who explained that local meant within the country. That is not local. That word is domestic. 2) I left voicemail messages for Andreas the manager on 3/26/19 at 8.46 a.m. and 3/28/19 at 12.20 p.m. I have not received any response from Andreas. This is poor customer service.
Pros: Nice SUV to drive
Cons: Having to pay double the price from what was quoted online. Too long to get picked up at airport and too long to check in.
Pros: very little
Cons: See above
Pros: By far the worst car rental experience I’ve ever had.
Cons: All of the added charges and shady business practices.
Pros: Went back to the airport and rented from another company. Horrible company-will do a review on Trip Advisor and several others.
Cons: We had written proof of insurance-no where did it limit the companies that were acceptable. Agent working there was completely awful. Back to the airport & rented from another company for the same amount. I am still out $29.00
Pros: Pick up was timely.
Cons: Drop off was not timely. I extended the rental (due to flight cancellation) by 2 days and said I would be returning the car around 11:00. Dropped the car @ 10:00 to get to the airport early due to weather and no one was there. The office was opened, things were unsecured. I called and left a message to say we were there and had to get to the airport. When no on arrived or called me, we began to wonder if something had happened to the person. After 2 more calls someone came at 10:40.
Cons: Slow to respond for pickup. No one at desk for drop off.
Pros: Ride to and from airport
Cons: The pricing was extremely misleading, it doubled my quoted price for the 2 weeks. I was disappointed and dismayed. Traveling affordable, is not happening with misleading advertising.
Pros: They picked me up from the airport and dropped me back off on demand.
Cons: My $70 rental turned into $170 (it started as $250!) due to a whole swathe of undisclosed "mandatory" rental fees. I could have just rented from Hertz directly and paid the same price for a better car!
Pros: Car cleanliness
Cons: Pick up took over an hour and many calls for pick up went to voicemail. A clause of requiring a million dollars in insurance coverage (less than 10% of their customers have this amount as stated by the desk representative) to prevent them from charging extra rental insurance. Swiped credit card too much causing a scam alert and a delay in initial check out. Car warning indicator of required maintenance halfway through the rental period. Could not wait to return car.
Pros: A simple and attentive service
Cons: There is no clarity in the price, but it always happens with all the rental companies
Pros: Service was fast.
Cons: Didn't help when i reported unsafe car conditions. Didn't provide any policy or procedure completely ignored and abandoned my issue less than an hour of reporting. Not sure they inspect there cars as mine was rented to me with 25% of the undercarriage cover missing which caused the car to seriously shake.
Cons: Coudn't call them and no one pick up the phone
Pros: The second car was ok for a rental.
Cons: They use deceptive terms in the conditions of the rental. Local customer means within the United States. They refused to accept my insurance coverage because it was not one of their listed insurances, so they charged about 35 additional dollars a day for insurance. They also have a charge if you go out of Florida. The first car that they offered me had stained upholstery. The office is a run down trailer away from the other rental companies. I would not recommend this company.
Pros: Nothing. The service was horrible.
Pros: Drop off to airport on time. Nice driver Gracie
Cons: car has low tire pressure, needs to put more tire air pressure at gas station
Pros: I didn’t enjoy this service at all. Waiting to let everyone I know that travel to stay away from this company and it’s services.
Cons: I didn’t like that the supervisor couldn’t get a manager on the phone I could talk to or that I had to email my concern because no 800 number I can call. The type of car was hide until after I reserved it then they locked on my money and wouldn’t refund it. I wouldn’t have reserved the car if I had seen the clear details of the car only being available for FL use. No refund is a terrible option. Not willing to work with me at all. Even after saying have a manager to give me a call.
Pros: Absolutely nothing
Cons: Reservation was cancelled when I was told time would be pushed back an hour, poor customer service, was hung up on multiple times when trying to get answers as why reservation was cancelled early. Emailed in to get answers/refund as cancellation happened early and have not gotten any responses.
Pros: could not reach anyone on the phone, could not get a ride to the place. had to rent from another company.
Cons: could not reach anyone on the phone, could not get a ride to the place. had to rent from another company.
Pros: Pick up and drop off. A one on one experience
Cons: I didn’t like the fact that my insurance was not accepted so it was triple the price.
Pros: They are crooks
Cons: Hated the service. Two other customers walked out with me.
Pros: Nothing, I chose not to rent from them after gong to their off site location and wasted an hour of my time
Pros: Decent car
Cons: Hidden fees. If you don't read the fine print carefully (and even if you do), you will be shocked by the price of additional mandatory third-party liability coverage and nearly mandatory, exorbitant SunPass daily activation fee. There are probably technically ways to avoid these fees, but they prey on people who don't know Florida well enough to avoid the ubiquitous toll roads and don't carry their own, transferable auto insurance. Don't fall for their attractive baseline rental price!
Cons: Every thing!!! terrible customer service over charging customer when receipts says total cost of rental is $145.61 and when you go pick up the car the want to charge an additional $468.00!! UNREAL!!
Cons: The deposit from car hire was not applied to bill and I had to buy insurance at 2x the cost of the car itself
Pros: The girl that helped me when I dropped off car was nice.
Cons: Exceptionally misleading pricing and insurance policy. Tried to force Sun pass charge when we were told we could waive when we called at time of booking. Waited for an hour at airport for shuttle. Called when booking to confirm all of the proof of insurance we'd need when picking up. When we arrived to pick up additional proof needed and subsequently charged. Was quoted $35 for five days total... Charge ended up being $185. If it looks too good to be true it probably is... not ethical
Cons: I had my own insurance but it was mandatory that I took there insurance which cost more than the car itself
Pros: comparable quality with much competitive price
Cons: pickup took a little too long.
Pros: Absolutely nothing!
Cons: Worst service ever. No respect for clients.
Pros: Read the fine print. They try to up the price once you are stuck without a car.
Pros: Absolutely NOTHING!!!!! I will NEVER use them again and I will tell everyone NEVER to use them. They NEVER showed up and left myself and my family stranded!!!!
Cons: Absolutely nothing!! They NEVER showed up and never called us. We were stranded on Christmas Eve. We had to pay double for another service for last minute booking!!!!!!
Cons: They tried to give me an economy car when my reservation was for mid-size or standard.
Cons: Waited 2 hours for rental bus to pick us up. Called 7 times and was told 10 min on each call. Ended up renting from onsite car company “national” and had a perfect experience. The person at club car was insanity rude and unprofessional.
Cons: In order to pick up the rental car I had to call a number but no one picked up the first 5 tries and the only options were in Spanish and I don't speak Spanish and so had no idea how to proceed. Luckily finally someone picked who spoke some English but I waited almost an hour at the airport to be picked up when the agent had told me it would take 15 minutes. I also didn't like that I had to purchase a toll pass for every day I was having the car, there were many days I didn't need it
Pros: Super fast drop off, and they even take us to airport with our car.
Cons: Super slow pick up. The agent is extremely unhelpful and slow. They also force us to pay for sunpass. This really sucks.
Pros: Nothing they never showed up or answered phones
Cons: NEVER SHOWED UP
Cons: totally the worst even the pickup person (kid) didn't speak english and came in a t-shirt
Pros: Much friendlier at drop off and got me to the airport right away. Car was clean
Cons: Took 30 min to pick me up from airport, there’s a $1000 hold on your card which is high and there’s this toll tag catch I didn’t know about til I got there. Also from their location you can’t leave without using a toll road basically.
Pros: The air port pick up was good. Personal ride in a van. However it took forever for them to get there and there was not clear instructions on how to call or where to get picked up.
Cons: Extra fees, They never answered their phone. I had to call three different numbers and ask 2 other car rental companies when we arrived how/where to even get picked up.
Pros: it was a good value for a week rental, but they did not honor the contracted price
Cons: 1. booking was for car at 8PM. Closed at 8PM. 2. notified that we would be arriving late, no one around 3. overcharged us $161, booking price was $101 and $31 was pre-paid 4. had to wait for 10 min for someone to show up at front desk 5. forced to purchase a toll pass on car, no option to decline 6. 1/4 tank of fuel on car; should be full 7. car was older
Pros: The Car was clean and well kept.
Cons: I was forced to purchase car insurance even thou my personal car insurance would have covered the car.
Pros: Terrible. Total scam. Was charged double the cost. Fees were charged that were not explained on the rental agreement. This place should be shut down.
Pros: absolutely nothing. This company is a scammer.
Cons: The experience was the worse car rental experience I've ever had in 40 years as a frequent renter. I was quoted a price of $97.95 with the fine print saying that covered everything but toll surcharge. I ended up paying 223.56 because they charged me 103.92 for liability insurance even though my personal car insurance covers it but the company wasn't in their database. Also an additional road tax of $40 was added. Pure Scam. But I needed a car. Please refund my card for the difference.
Pros: About half the price of Hertz or Avis.
Cons: The $1000 deposit. The time it took to pick up the car.
Cons: Insurance restrictions
Pros: The price before they charge me extra for not having a CREDIT CARD.
Cons: Hidden fees, it seems like it's a really good deal until you get the required extras once you're at the car rental office picking up a car. the rental office is not at the airport so cancelling and going elsewhere is not possible. Shuttle to the car rental from the airport took close to an hour - the office is only about 10 minutes away, but the wait to be picked up was unreasonably long.
Pros: Nothing. I didn’t get to use them thanks to shitty policies.
Cons: Incredibly rude agent who hung up on me multiple times.
Pros: The person at the check-in desk was nice. The car was very clean and reliable.
Cons: The length of time to be picked up from the airport. The length of time it took to get the car from the desk. The disorganization of opening a business on time. The RUDE person who clearly should have comped my rental given their utter lack of organization, but who instead chose to patronize a customer.
Pros: No service was provided, they were not available and did not respond phone calls. I would not rent from them.
Cons: No service provided.
Pros: I loved being sent photographs of the car condition before I left the lot. Made a lot of sense to me as far as protecting myself and the company.
Cons: Just a little sketchy as far as location went
Pros: Quick nice car employees attentive
Cons: The battery life on remote died as soon as we picked up the vehicle.
Pros: The car was in nice condition and clean.
Cons: This was a horrible experience renting a car. It was in the middle of nowhere. We had to call to get a shuttle which took 45 minutes. There were lots of additional costs when we got to the actual rental building which made the car more expensive than if I would have used an actual rental option onsite at the airport. They made us return the car way earlier than I originally booked. The customer service was incredibly poor. I would never recommend Clubs
Pros: I cannot fault the vehicle in terms of driving ability, however found the whole experience using Clubs cars very stressful, I will never use this company again, not recommend this site as you do not know which company you will be allocated. I chose this car/deal as it was value for money only to be pressured into paying for Sun pass for car which on reflection was pointless due to the only toll incurred was via airport journeys.
Cons: No screen wash, (basic safety standard) boot wouldn’t open/unlock, (lock faulty) opened once then had to climb seats to get cases out. Only half a tank of fuel in car when ordered car (and paid more for arrive with full tank option) to avoid delay in journey, rude staff, pressure into choosing additional insurance when already paid for full package, then sent small print to advise not fully covered despite paying for better package. Satnav/GPS in Spanish, advised we had to pay for Sunpass in adv
Cons: Insanely sketchy. A 20 minute drive in an unmarked white van with 2 strange men should have tipped us off. The car stalled repeatedly in the middle of highways. When I called them to tell them this and that the check engine light was on, I was informed that our particular car "always has its check engine light on" and we shouldn't worry about it. I never heard back from the manager after my complaints, and we had to drive a half hour back to the rental trailer to exchange the car.
Pros: Not a lot.
Cons: They were a small firm, got a lot of things wrong
Pros: Nothing. I will be posting poor reviews to make other customers aware and to stay away from this rental company.
Cons: Listed above.
Pros: I left because they were trying to scam me.
Pros: emails and notifications
Cons: get confused about the insurance policy and costs
Pros: the two staff i met were beer friendly and helpful . the guy i spoke to on the phone the evening i arrived who told me to “ get a taxi “ did not care
Cons: their office closes at 8 and if you arrive later than this you have no car
Pros: The agent seemed like a nice person.
Cons: The mandatory upsells, insurance, deposit on credit card, daily charge for toll fees, credit card info for possible tickets...tickets, if I got any would be MY responsibility. The required additional charges brought the cost of this car rental to over triple what the online ad and email confirmation indicated (other than the fine print on one of the emails I received), which was contradictory to the final confirmation I received that had to be printed and presented at the rental transaction.
Cons: I waited 1hour and a half to drop the car so I almost lost my fly. At Orlando the only one employee do the entire work, drive to airport, make papers to pickup and dropoff the car, so that's makes everything slower.
Cons: Wouldn’t let me us my own car insurance coverage. Forced me to pay and use theirs. Stains on seats. Tried to upcharge me on alot of different things.
Pros: I called the number and someone from Miami answered and made my arrangements to be picked up. He was polite. A young Brazilian lady was very polite when returning the car. THAT'S ALL
Cons: A young guy from Venezuela picked us up LATE at 8:30pm. It was raining hard so he started to make the contract on his phone. He started to charge us for Insurance and Tolls which WE did NOT want. I told him we didn't want any of that and only wanted to pay what the website had said, which was $84. He said that was impossible that it was too low and kept insisting we get insurance. He even threaten to take us to the airport to find another company. It was 9pm, we paid $100 more, total almost $200
Cons: See above.
Cons: They overcharged for the vehicle. They did not go by the contract.
Pros: Fast drop off
Cons: Extra fees charged for everything. Pick up - had to go to a totally different area from where I was with lugging my baggage and son. Extra charge on credit card. Called them and they said they’d call back in 15 min and never did.
Pros: Nothing! Canceled and wouldn't even refund my money
Cons: Will absolutely tell everyone NOT to use your cr service! Never experienced anything like this using MANY other car rental services!
Pros: Fast and efficient
Pros: It was inexpensive.
Cons: The drop-off was horrible. When I arrived, there were no reps at the office. I waited 10 minutes for the shuttle driver to arrive. He took my keys and ushered us into the shuttle. He documented the return time, but didn’t get me any information or a receipt. I worried the entire flight home about the $2,500 hold on my credit card. The hold was removed that evening, but it would have been nice to have gotten official notification of the removal. The drop-off was extremely unprofessional.
Pros: Friendly people
Cons: Everything else
Pros: Very helpful and understood my needs
Cons: Hit with $176 bill for toll road fees when I did not use more than $20 worth an option to pay as you go would have been better for me 🤔
Pros: The car was good.
Cons: The fees I had to pay for a sunpass sticker that I was not already aware off.
Cons: The service was terrible, there was a language barrier, then there were all the extras that you were supposed to pay making it more expensive than a more established firm. I would NEVER use them again.
Pros: Representatives were kind, friendly and efficient
Cons: The car hired wasn’t the car or size that was booked
Cons: Their "policies" regarding insurance. Very frustrating experience. I will never use them again.
Pros: Prompt return to the airport
Cons: Explaining different charges for tolls -we felt, in hindsight, we did not need to pay full amount for unlimited toll charges, although we take a little of the responsibility for not asking relevant questions
Cons: There were 2 fees that weren't in my original contract, the "having your own insurance" fee and the SunPass fee. These extra fees totaled $76.32, and I would like a refund.
Pros: I was not happy at all
Cons: listed above - Even the car they rented to me had a service engine light on and I was told to ignore - it was a factory setting that did not need to be handled at this time.
Cons: Please provide contact info on billing inquires to: Aubreybuttell@gmail.com
Pros: Response time from representatives on initial sale.
Cons: The overall experience with this rental company was not good.
Pros: the people were friendly
Cons: the club car rental price was misleading. I was forced to by $10 per day extra on top of the quoted price to use my own insurance to cover the car. I was also charged an extra day for bringing the car back after the 24 hour window from when I picked up the car (no other car rental companies I have used do this)
Pros: No service
Cons: It was my first and last time booking with your company. First being off site is painfull. When I arrived at the airport, I called the number twice and no one answered. I was left there with my family and had no choice but to rent with a company (Hertz) that was open. I would at the minimum like to get my deposit reimbursed. Thanks
Pros: Quick pickup at the airport.
Cons: Cancelled our reservation due to additional daily fees not previously identified and unwillingness of the representative to honor the rental invoice.
Cons: Hidden Fees. Made me pay 7.99 a day for Sun pass when I already had one and it is $7.99 a day plus tolls. This should have been disclosed but no worries it will be once I post on social media not to use this service.
Cons: I was unable to contact them upon arriving at the airport, so I never got the car that I had reserved. I was stranded at the airport with four tired children and a crabby wife and had to rent a car from an onsite agency, which cost me much more than what I had reserved from Clubs. After calling them the following day to find out what happened and to request a refund, I was told that they would call me back. Nobody over followed up a phone call. I still have not been refunded. Sad.
Cons: They told me my car was in an accident and I had to go to another rental agency to get a car. Never again
Cons: I paid a much higher price than what I was quoted.
Cons: Complete dishonesty. I was charged 10$ to use my own insurance. I was never notified prior to arriving at the pick up area. I was also charged for a toll sticker even though I had my own toll pass. The worker told me that there was no one I could talk to to contest the fees. I had paid taxes and fees online, however they ignored those and reapplied all taxes and fees. The automatic headlights on the car did not work which caused for a very dangerous night drive from the rental company.
Pros: It was cheap
Cons: Terribly unorganized. Mgmt lied to cover butts. Provided zero compensation for my cab ride. I’d never recommend this place
Pros: it was such a rip off that I did not accept the car
Cons: misleading and corrupt. tiny hidden fees found on the back of third page in the tiniest print
Pros: Not much
Cons: Everything never gonna use them again