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Dollar at Orlando Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: lady on the desk was polite but went downhill from there
Cons: not providing the car requested, dirty, felt like it been in a big rear ended accident meaning the car had issues staying straight at higher speed boot wasnt always shut 1st time. boot appeared to be 2 different colours. car lacked power and the space as requested, once paid “oh its outside” no real handover and return was a representative from another company found out we was charged more then 3-4 other people including brother in law who did the form 30 minutes after me.
Pros: Terrible. The lineup at 9pm was almost 3 hours. Which is insane.
Pros: Not much
Cons: Agreed to upgrade which I was told was 25 dollars a day but they would do it for 15 dollars a day.when I received the bill via email I had been charged 25 dollars a day. It is difficult contacting dollar from the UK.
Pros: Engañan, tenia una reserva por un coche mediano y cuando llegue no era así, y además me dijeron que cogiera devolver el depósito vacío que salía mejor… son unos ladrones
Pros: Not that much except cal cleanliness and return experience
Cons: Time spent by agents re-entering data already provided, lack of agents, and the hour and a half waiting after a long traveling day. Extra "loss of revenue" insurance not covered by most personal car insurance but is common in this state.
Cons: Too far from the airport
Pros: It took over 2 hours to pick up the car, which ruined our plans for the day. I will never use dollar again !!!!
Pros: Not a lot
Cons: It took over an hour late at night to get the car !!
Pros: Completely unsatisfactory service provided. As mentioned above - will never use Dollar again
Cons: All my comments are above. Disgraceful service provided.
Cons: Cue of over 200 people and on average only 4 serving 11 different staff there but only 3-4 would serve the wait time was over 2 hours to be served
Cons: Waited over 4 hours to get a vehicle. Company had no organization and was just throwing keys at people. Looked like there were not adults managing the company.
Pros: Car was good,clean…
Cons: I’m was waiting on the queue 1:45min for one of the staff( with poor knowledge of ENGLISH) to check my booking,
Pros: Same as other rental companies
Cons: Same as other rental companies
Cons: We chose a car, waiting in line to checkout only to find out the car was flagged as having a problem with it so we had to return it and choose another one. Went back, swapped cars, waited in line again to checkout. Then, 1/2 hour later, we realized that the Florida Sunpass that we purchased was accidentally left in the original car. So we had to turn around and go back to the airport. We could not find the original car and nobody at Dollar could help locating it so we had to purchase a new one.
Pros: Easy to deal with at desk, no up selling
Cons: Full size car was smaller than expected
Pros: Friendly and efficient service. Didn't try to push extras I dont need.
Pros: Drop off staff were good
Cons: Little customer help at pick up! Car was lethal on freeway, windshield so greasy we couldn’t see at times! Windshield washers in effective with no cleaning agent! Took car back next day and had to accept a smaller car. Not my best experience!
Pros: Most of the desk people were friendly, at least the ones we dealt with were.
Cons: We had already fully paid for the rental car upfront through the website and still had to put a $200 deposit down which we did not have. We rented a mid size car, we were upgraded to a full size. Got to the garage and no full size car and we were put in probably the oldest car in their fleet a 2018-2019 Nissan Pathfinder. This car and some pretty good size damage on the driver side, the tailgate latch was broken, tailgate sensor kept saying it wasn’t closed when it was, key fob battery was dying
Pros: It was in the airport
Pros: The car drop off was very good.
Cons: Not enough agents at desk to deal with volume of people. Ask agent if this is normal and his responce was every night is the same.
Cons: The rental agreement didn’t say anything about the deposit nor did I get the car I asked for
Cons: Pressure sales pushing products not required
Pros: Reasonably priced car
Cons: I have charged £200 more than agreed with no explanation. I booked a full to full fuel policy but have been charged $69 when picking up the car to bring it back empty which I did not agree to.
Pros: Decent service, however car size we ordered was not available so had to upgrade at a cost.
Cons: Still have not been refunded my deposit.
Pros: We had to wait more than an hour to get helped at the desk of Dollar. After that the employee offered us a better car, she said. She didn't said that it would cost us totally $1400 extra. As i found i refused the offer. After that we could get our car which we had rented by Discovery.
Cons: The car was more than 4 years old (Nissan Pathfinder). The car was not clean and the airco didn't work well which is very important in Florida. In our first week we rented a car at Dicovery car at Alamo. There was no waiting line at the desk in the terminal. We got a brand new and clean Nissan Titan. The employees were very kind and helpfull. For me i will allways rent a car at Alamo.
Pros: No windscreen cleaning fluid in the car -empty
Cons: The only service we received was They Are Out Of Cars along with 20 other families screaming..WHY
Pros: Wasn't able to get car because I didn't have a major credit card & its says Dollar but was referred to another car company
Cons: Total bullshit
Cons: Had to wait 4 hours
Pros: A company of scammers just wanted to take more and more sand money from me from the insurance who told me that the insurance you gave me was not good for another passenger in the car and added another $ 100 and made every effort to tell me that the car I took is small and not enough and for me to upgrade
Pros: Good, service representative was a little rude but it overall was good.
Cons: Rep was a little rude
Pros: fast service
Pros: A part from price not much.
Cons: Long waiting in line, almost 1 hour. Agent obviously pushing for and insisting on the insurance, despite having car rental covered by regular insurance that we had. Clearly motivated by upselling the services. Car was older model, which I suspect was assigned to us due to lower price we paid.
Pros: very quick transaction time
Cons: Before booking in Florida, I wasn't told about the tolls, so I purchased the $54.00 toll, but calculated I only would have spent $13 in tolls.
Pros: The agents were ALL very rude. They need to learn how to speak
Cons: Too many hidden costs when they wouldn’t let me take the car without signing up to $42 dollars a day !! I’ll stick to Alamo in future !!
Pros: it was all right
Cons: didn't show the car
Pros: Its simple and straight to the point. Excellent telephone support. Easy drop-off and pick process.
Cons: Queue at airport takes ages even when only few ppl. Need to use more digital technology for ppl to pre-submit info e.g. drivers license.
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
Prepaid tolls are available for 8.99-21.49 USD per day.
Personal consumption will be charged separately at the end of the rental period.
If the customer declines Toll pass / E-toll device, a penalty of 15 USD for each toll used in addition to the cost for each unpaid toll will apply.
Please note, that it is difficult to avoid Toll Roads while driving in Florida State, so it is highly recommended to activate Toll Device offered by the provider in order to avoid violation charges (up to the full amount of security deposit). Note that it is not possible to use personal Toll device or pay on spot.
A Young driver fee is not applied.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the national driver license is not written in English.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
The deductible/excess amount is 0 USD.
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa, American Express. Any other cards or cash payments are not accepted.
When using Visa, a 15 % surcharge on the total cost of extra equipment and services will apply.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
International one-way rentals are not available.
Crossing country borders is forbidden to the following country: Mexico.
Crossing country borders is allowed to the following country: Canada.
In order to travel to the following country(ies):Canada, customer must purchase the following insurance policy(ies): Premium Roadside Assistance.
Prices for extras are shown on the booking page.
Port pick ups must be specially requested when reserving the car and are only available in the following locations: Miami, Fort Lauderdale, Port Canaveral.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 29 minutes.
Pick-up & Drop-off