Dollar at Orlando Airport

Pros: easy pick up after counter events

Cons: Worst customer service I've experienced in my life.

Pros: They checked me in quick and assigned my car all within a few minutes

Cons: Nothing

Pros: excellent service

Pros: Replaced first car as vehicle vibrated violently on braking. Drop off guy directed me to local Dollar desk in Tampa but he was most unhelpful insisting I call in the issue even after I explained that I p my had a data plan . Then the replacement car vibrated when at 50mph plus may a wheel balance issue? As it was near the end of my holiday I chose to retain this imperfect vehicle

Pros: I received a bigger car than I ordered , also got a discount for gas just because we waited few min in line

Cons: liked everything

Pros: Very easy to use

Cons: When the car had been sitting in sun, which was every day the car stunk of smoke, also clearly car hadn't been cleaned very well as the bag pockets still had items in it and was generally dusty all over

Pros: Easy

Cons: very easy

Pros: Nothing

Cons: Nothing. I declined liability insurance when reserving the rental. I once again declined at the pickup counter and provided my insurance info. She did not remove the liability insurance and I was billed an extra $190. I'm not happy. I contacted Dollar rental and they refused to refund the charge.

Pros: Dollar had a line up from hell in Orlando airport. Took over an hour to get our car, which we’ve never experienced with other car rental places. Not sure what the issue was but each customer took forever to process at the desk. They did upgrade us which was nice but then took another half an hour to wait due the vehicle to arrive at airport because it wasn’t available in the rows of cars…

Pros: Nice car. Easy drop off

Cons: Extremely long wait to pick up the car at the desk. Need more staff or a more efficient process

Cons: Line up to pick up car was a mess. Waited half an hour

Cons: No car available when we arrived. Had to get a hotel. Was told we would be reimbursed for taxi to hotel. It’s now been a week and I have sent two emails and have not heard back. Extremely long lines the following day when we came back for the car. Very poor service overall. Would not rent from dollar again.

Pros: Stress free

Cons: Nothing.

Pros: We liked everything.

Pros: Very poor vehicle!!! Not happy

Pros: Easy, efficient and economical

Cons: The ceiling of the car hadn’t been cleaned. Looked like a previous renter had sprayed sofa on it.

Pros: see what I did not like.

Cons: I was told there were no cars i that terminal so i had to pay more for an upgrade or go to another terminal and they could not bring a car to me. That is bait and switch and the agent stole money from me because of course they make money on an upgrade. I'm 68 and couldn't walk to another terminal. I should be refunded the money and that agent should be fired.

Cons: My flight arrived at Terminal C in Orlando. I went to rental car desk and was told the minivan I rented was at terminal B location. I had to trek with my bags on the tram and then to the desk to get the keys for my car. One of the people at terminal B should have brought the car to me not the way it was done.

Pros: Not much. Return was quick and easy

Cons: Orlando Airport over 2 hours the queue spent waiting to pickup the car. Only 2 agents on duty. No one in the car park to direct you to your car or answer questions. The original car did not start so exchanged for another that was not valeted fully

Pros: The car wasn’t the best and even though we had a cheaper version. This was pretty low budget. Saying that, it did the job for our week away.

Cons: We spent 1hour queuing to collect our car. After 15 hours of travelling, this wasn’t good service.

Cons: Charged me for some thing I asked not too have and coned me into y daily charge

Pros: The car was very dirty with splashed liquids from whoever had it last.

Cons: Wasn’t clean inside .

Pros: We waited 50 minutes before an agent took care of us.

Cons: On theire web site it is written that you need to be 21 and two years of licence to rent. They were unable to put my son as an extra driver. So I had to pay much more extras I didn’t expect

Pros: They really didn’t try to be pushy about selling insurances I didn’t need

Cons: 3 customer service personnel with about a waiting line of 30 customers waiting over an hour on line to be serviced

Pros: It was easy picking up and picking off car

Cons: Car representative did not explain about the car insurance and made me sign and charge me . I did not agree with the insurance . The explanation on the representative side very unprofessional

Cons: The price was crazy high I shouldn’t have had to pay so much since I paid 250.00 when I booked it it was a ripoff

Pros: At drop of guy was quick

Cons: Counter representatives are like car sales people. Only interested in up selling by scaring people. Not really interested to help.

Pros: Cheap car rental fee

Cons: Horrible customer service line at pick up. It took 1.5hrs of standing in line. They didn’t have enough agents to service the customers.

Pros: Nothing. I can not point to anything that was even close to being good.

Cons: Everything as you can see by how I am scoring you. In particular, I paid about $202 and then was advised about a deposit. Then when I arrive for pick up, you charged me an additional $358. This additional charge was never disclosed prior to pick up date. What could I do, I was already there? You forced an additional $358 charge that was not told to me. Your ad said $25 to $30 per day. I would not have rented if knew about this fee. But of course you are not a honest company. Will never use u aga

Pros: The line was terrible waiting for the agent to rent the car was over 75 minutes. Dollar need to make checking in better. Maybe a check in kiosk or online

Pros: I will never use discovercars again!

Cons: This is the worst car rental agency ever!

Pros: The only positives were a clean and well operating car and the male employee that checked in the car. It was very quick (compared to 2+ hours picking up) and he was very courteous and efficient.

Cons: 1-2 hour wait at the counter with only 3 employees. Another hour wait in garage. Cars were being driven up one by one by employees and keys were handed to the next in line. We did not get the car we reserved/paid for. They only gave larger SUVs (ex: dodge Durango r/t) to families with 4 or more present, even if that’s what we paid for. Line after line at Dollar, low inventory of cars and not getting what we reserved, or even same size/class that we paid for were unacceptable.

Pros: Nothing, except the actual garage attendent was okay.

Cons: Airport agent, lack of ease in navigating airport garage

Pros: Almost nothing. Very hard to communicate in English with agents, try to scam you on buying insurance, try to scam you on buying toll coverage, etc... Horrible sales tactics, bad attitude, feels like dealing with a bunch of scammers rather than a legitimate business.

Cons: Bad experience out of the gate trying to pick up the car. Very hard to communicate in English with agents, try to scam you on buying insurance, try to scam you on buying toll coverage, etc... Horrible sales tactics, bad attitude, feels like dealing with a bunch of scammers rather than a legitimate business.

Pros: Terrible. Never again. Will Be writing in more detail in a complaint which I’ve never had to do before for a rental car.

Cons: Many aspects - very disappointed

Pros: It went really smoothly.

Cons: Had a bit of difficulty find the Dollar rental return, but got there in the end.

Pros: lady on the desk was polite but went downhill from there

Cons: not providing the car requested, dirty, felt like it been in a big rear ended accident meaning the car had issues staying straight at higher speed boot wasnt always shut 1st time. boot appeared to be 2 different colours. car lacked power and the space as requested, once paid “oh its outside” no real handover and return was a representative from another company found out we was charged more then 3-4 other people including brother in law who did the form 30 minutes after me.

Pros: Terrible. The lineup at 9pm was almost 3 hours. Which is insane.

Cons: Everything

Pros: Not much

Cons: Agreed to upgrade which I was told was 25 dollars a day but they would do it for 15 dollars a day.when I received the bill via email I had been charged 25 dollars a day. It is difficult contacting dollar from the UK.

Pros: Engañan, tenia una reserva por un coche mediano y cuando llegue no era así, y además me dijeron que cogiera devolver el depósito vacío que salía mejor… son unos ladrones

Pros: Not that much except cal cleanliness and return experience

Cons: Time spent by agents re-entering data already provided, lack of agents, and the hour and a half waiting after a long traveling day. Extra "loss of revenue" insurance not covered by most personal car insurance but is common in this state.

Cons: Too far from the airport

Pros: It took over 2 hours to pick up the car, which ruined our plans for the day. I will never use dollar again !!!!

Pros: Not a lot

Cons: It took over an hour late at night to get the car !!

Pros: Completely unsatisfactory service provided. As mentioned above - will never use Dollar again

Cons: All my comments are above. Disgraceful service provided.

Cons: Cue of over 200 people and on average only 4 serving 11 different staff there but only 3-4 would serve the wait time was over 2 hours to be served

Pros: Nothing.

Cons: Waited over 4 hours to get a vehicle. Company had no organization and was just throwing keys at people. Looked like there were not adults managing the company.

Pros: Car was good,clean…

Cons: I’m was waiting on the queue 1:45min for one of the staff( with poor knowledge of ENGLISH) to check my booking,

Pros: Same as other rental companies

Cons: Same as other rental companies

Pros: Nothing

Cons: We chose a car, waiting in line to checkout only to find out the car was flagged as having a problem with it so we had to return it and choose another one. Went back, swapped cars, waited in line again to checkout. Then, 1/2 hour later, we realized that the Florida Sunpass that we purchased was accidentally left in the original car. So we had to turn around and go back to the airport. We could not find the original car and nobody at Dollar could help locating it so we had to purchase a new one.

Pros: Easy to deal with at desk, no up selling

Cons: Full size car was smaller than expected

Pros: Friendly and efficient service. Didn't try to push extras I dont need.

Pros: Drop off staff were good

Cons: Little customer help at pick up! Car was lethal on freeway, windshield so greasy we couldn’t see at times! Windshield washers in effective with no cleaning agent! Took car back next day and had to accept a smaller car. Not my best experience!

Pros: Most of the desk people were friendly, at least the ones we dealt with were.

Cons: We had already fully paid for the rental car upfront through the website and still had to put a $200 deposit down which we did not have. We rented a mid size car, we were upgraded to a full size. Got to the garage and no full size car and we were put in probably the oldest car in their fleet a 2018-2019 Nissan Pathfinder. This car and some pretty good size damage on the driver side, the tailgate latch was broken, tailgate sensor kept saying it wasn’t closed when it was, key fob battery was dying

Pros: It was in the airport

Pros: The car drop off was very good.

Cons: Not enough agents at desk to deal with volume of people. Ask agent if this is normal and his responce was every night is the same.

Cons: The rental agreement didn’t say anything about the deposit nor did I get the car I asked for

Pros: Courteous

Cons: Pressure sales pushing products not required

Pros: Reasonably priced car

Cons: I have charged £200 more than agreed with no explanation. I booked a full to full fuel policy but have been charged $69 when picking up the car to bring it back empty which I did not agree to.

Pros: Decent service, however car size we ordered was not available so had to upgrade at a cost.

Cons: Still have not been refunded my deposit.

Pros: We had to wait more than an hour to get helped at the desk of Dollar. After that the employee offered us a better car, she said. She didn't said that it would cost us totally $1400 extra. As i found i refused the offer. After that we could get our car which we had rented by Discovery.

Cons: The car was more than 4 years old (Nissan Pathfinder). The car was not clean and the airco didn't work well which is very important in Florida. In our first week we rented a car at Dicovery car at Alamo. There was no waiting line at the desk in the terminal. We got a brand new and clean Nissan Titan. The employees were very kind and helpfull. For me i will allways rent a car at Alamo.

Pros: No windscreen cleaning fluid in the car -empty

Cons: The only service we received was They Are Out Of Cars along with 20 other families screaming..WHY

Pros: Wasn't able to get car because I didn't have a major credit card & its says Dollar but was referred to another car company

Cons: Total bullshit

Pros: Price

Cons: Had to wait 4 hours

Pros: A company of scammers just wanted to take more and more sand money from me from the insurance who told me that the insurance you gave me was not good for another passenger in the car and added another $ 100 and made every effort to tell me that the car I took is small and not enough and for me to upgrade

Pros: Good, service representative was a little rude but it overall was good.

Cons: Rep was a little rude

Pros: fast service

Pros: A part from price not much.

Cons: Long waiting in line, almost 1 hour. Agent obviously pushing for and insisting on the insurance, despite having car rental covered by regular insurance that we had. Clearly motivated by upselling the services. Car was older model, which I suspect was assigned to us due to lower price we paid.

Pros: very quick transaction time

Cons: Before booking in Florida, I wasn't told about the tolls, so I purchased the $54.00 toll, but calculated I only would have spent $13 in tolls.

Pros: The agents were ALL very rude. They need to learn how to speak

Cons: Too many hidden costs when they wouldn’t let me take the car without signing up to $42 dollars a day !! I’ll stick to Alamo in future !!

Pros: it was all right

Cons: didn't show the car

Pros: Its simple and straight to the point. Excellent telephone support. Easy drop-off and pick process.

Cons: Queue at airport takes ages even when only few ppl. Need to use more digital technology for ppl to pre-submit info e.g. drivers license.