York Car Rental at Orlando Airport

Pros: return went smooth

Cons: nobody spoke English. Purchased insurance through website and they demanded I purchase their insurance or I wouldn't be able to rent the vehicle. Car was dirty and smelled like smoke even though there were a dozen no smoking signs with fines attached. Everyone at the rental agency was smoking. Took 45 minutes to pickup the car and only 5 to return.

Pros: Nothing

Cons: They did not pick me up or answer the phone

Pros: Their service was awful, and as I stood in line for two hours I could tell that everyone in front of me had a similar experience!

Cons: Hidden fees, 2 hours to get my car, the car had high miles and was beat up.

Pros: Nothing. The minute I walked in everyone there was already arguing with the front employees. They seem to upcharge dramatically

Pros: easy drop off

Cons: high deposit and changes to vehicle agreement

Pros: Nothing.

Cons: Hidden fees. Dishonest practice. The amount of time it took just to talk to an agent.

Pros: The car was nice and clean.

Cons: I think getting a shuttle could have been clearer. The van had many different names on it, not just "York".

Pros: I got charged for 2 cars.

Cons: no one spoke english

Pros: Nothing

Cons: No one spoke English, they would not except our insurance cards. We both have full coverage. The car look like the upper doors had been beat with a tire iron. they made me buy things I did not need. Picking up and returning car was a complete Nightmare.

Pros: they did a good job after we brought the car back taking us back to the airport.

Cons: Communication was not clear saying one thing and doing another. They did not give us a completely full tank of gas when we started the rental, told us at the beginning not to worry about bringing back the car with a full tank of gas. Once we returned the car we made sure it was over 3 quarters full anyway. They demanded we fill the tank fully. So we went to the 7/11 station and did just that and brought it back. They should have told us at the beginning to bring it back with a full tank of gas.

Pros: Transportation was there to take up back to the airport

Cons: All the hidden fees, I prepaid for a truck, but I ended up with a compact car. I feel like I was forced and couldn’t get out of getting the additional insurance and prepay for tolls which equal up to $251.00 extra. I will not rent from this location again.

Pros: Not recommend 😕

Pros: Nothing. They overcharged me.

Cons: - Bad shuttle - York double charged me despite paying DiscoverCars in advance - York overcharged me with additional fees which other car rental companies do not charge. Why do I have to pay a fee for using my own insurance?? - Wrong rental return address was provided in the email which made us miss our flight - The car smelled of cigarettes when the AC was turned on which was necessary since the temperature was 90+ in Orlando. I had an toddler in the car who had to sit through the smell

Pros: Never got the car you guys suck bad customer service.

Cons: Bad services

Pros: I never got a car, shuttle never came and no one answered the phone

Cons: I never got a car, shuttle never came and no one answered the phone

Pros: Drop off was quick.

Cons: The over all staff was rude and disrespectful. Out to get money.

Pros: If u rent directly from York or one switch rent a car, u will get a much cheaper rate. The other thing is that the rental car company would scam u to pay for their insurance even if you have your own insurance. They will tell you that your insurance needs to have $300000 collision (not true) . After you reserve the car, email York directly or support@yorkcarrental.com with a copy of your insurance to get approved that your insurance is sufficient. They will reply with the affirmative. When u

Cons: the rental car company would scam u to pay for their insurance even if you have your own insurance. They will tell you that your insurance needs to have $300000 collision (not true) . After you reserve the car, email York directly or support@yorkcarrental.com with a copy of your insurance to get approved that your insurance is sufficient. They will reply with the affirmative. When u go to pick up the car, the desk staff will force you to pay (scam u) , there u will show them the email...

Cons: That I felt pressured into getting the toll package when I only used about $10 in tolls. Also I could not use my own insurance and had to get extra insurance which cost me an extra $275 + for tolls and insurance American I’m from Canada I would greatly appreciate it if I could be reimbursed for that money somehow.

Pros: They would explain you only after I ask them a question otherwise they expect you to have everything

Cons: The rear tires were bold. I was very surprised to see there was no thread left on the tires and they actually put it on the road. The original car we had chosen was not available

Pros: Car was clean

Cons: Deceiving customers by not accepting there insurance and forcing them to get there insurance. Paid double for the car on a limited budget. Went in thinking I prepaid and that would be it then they force you to take their insurance which increases your rental x2. Everyone ahead of me had same issues. Your stuck once there. Scam …terrible customer service. Car was fine not worth double thou. Buyer beware of hidden costs not on initial sign up. HIDDEN FEES beware….

Pros: Nothing

Cons: The car died, they wouldn't replace it unless we rode with a tow truck driver over an hour to pick up a new one and haven't refunded us. The car worked for a part of a day.

Pros: I had major mechanical issues with my car after I got it. When I called Customer Service MULTIPLE times, I never got a response and was hung up on twice. Terrible service.

Cons: Had a terrible car and had zero customer service help.

Cons: The csr charged us for an upgrade due to us being late but gave us an equal to the car reserved. I have reported this with no resolve. I usually use national

Pros: Returning it and not being worried about the car any more

Cons: Not receiving my deposit back

Pros: Friendly, thorough!

Pros: Nothing we didn’t receive a car

Cons: Nothing we didn’t receive a car

Pros: nothing

Cons: extra charges, would not accept our insurance documents, not clear on daily charges, counter help was rude. There were several customers there when we were there to get car and none were happy a few just walked out because they were unhappy. Several including us waited for near an hour to get a car. Would never use again, if you are considering York, don't.

Pros: Decent car.

Cons: Ripped off buying their insurance even though I had proof of my own. Up charged for the vehicle.

Pros: time at air port pick up

Cons: close open at 6:00 am miss flight

Pros: Nothing

Cons: We had problems right as we got there, as did all of the other customers picking up cars. It was the worst time I have ever had picking up a car. I will never use this service again.

Pros: Nothing

Cons: Everything

Pros: NOTHING

Cons: EVERYTHING

Pros: Nothing rude customer service at location and on phone after I returned home

Cons: Same as above worst experience rver

Pros: The worst car rental site there is! They charge you a coverage before you go to get the car and charge you again for another coverage because your first payment didn’t apply to the coverage. They charge you for the same thing 2 o 3 times and they don’t refund it.

Pros: They canceled my reservation at the desk, we never got the cat.

Pros: AWFUL

Cons: BAD CUSTOMER SERVICE

Pros: Nothing front desk really ignorant. Did nothing to help customer.

Cons: My flight was delayed. Called to let company know as instructed and when I went to pick car up they had it canceled and wanted to charge me double. Not acceptable.

Pros: Nothing!

Cons: The phone number they provided to arrange pick up from the airport had a full mail box. Waited for shuttle for 30 minutes, not even sure they would show up. Voucher lists all the item to bring, but fails to list the paper version of proof of insurance that they required. They would not accept my insurance and charged me over $36 per day just for their insurance. plus the $36 for the car and an $85 deposit that I didn't want to loose. took 3 hours to get car, standing no chairs, no restrooms

Pros: Nothing

Cons: Nothing

Pros: I imagine all the money many consumers are scammed out of cause of discrepancy of important info like this .

Pros: It was a smooth process once at the rental company and much more affordable than other rentals.

Cons: It took a while for the shuttle to pick up from airport and did not like that we had to pay daily for tolls and couldn’t just pay for the tolls we used.

Pros: nothing they sucked!

Cons: nothing they sucked! They didn't even keep my smaller car reserved so they made me upgrade and made me pay for the updated car. There was no flexibility with them.

Pros: Very little

Cons: Nobody outside spoke english. Took over 30 min after paperwork to get car. Made me late for business meetings. Don’t worry, i told EVERYONE about this place. Hint…. It wasn’t good.

Pros: I liked nothing but the actual car.

Cons: You should be embarrassed scamming people with so much hidden fees. I hated my experience.

Pros: the Suttle was prompt

Cons: when we agreed to rent the car; we chose it because the price was affordable, which was $267.90 for the total amount due. we were not given the car unless we paid them $389. this was ridiculous because what am I to do , I'm stuck there. I had brought my insurance liabilities with me that had been used in every car rental I've used for years and they wouldn't accept it. this is totally unacceptable because the price you agreed to on the website should be the same final price!

Pros: Nothing. It was the worst customer service I e ever had. It took over 1.5 hours to get a car, while my son had to wait outside under the rain, because they don’t even have chairs inside.

Cons: As far as I am concerned, this York company should not be allowed to work in US. They don’t meet American standards.

Pros: Nothing

Cons: There was no service at all, we were punished because Frontier delayed and then cancelled our flight until the next day. If they were charging us for the rental for 5 days, why not give us a car on the next day, when we were able to get there.

Pros: Definitely the cheapest option, and overall experience was good.

Cons: I generally avoid off terminal rentals because of the hassle. I had to call for shuttle pickup, but once they arrived everything was fine.

Cons: The car they first tried to give us had carpet that was undone and falling off. The extra charges were ridiculous a d the whole rental process took way too long as we waited forever for the shuttle. Never again.

Pros: Nothing

Cons: Forced to utilize insurance despite being able to prove insurance

Cons: Not being upfront about the total cost- insurance from York is basically required with their "minimum coverage of $300,000 for collision". Not to mention their overpriced tolls rate

Pros: Lots of minor marks on the car and fuse needed to be replaced to power the outlets

Pros: Horrible customer service. Would never use again and would not recommend to anyone.

Cons: Flight was delayed and did not land until after office closed at 11:00pm. Original pick up time was for 10:00 pm. Contacted site ahead of time and told a note would be made and a $25 fee would be required. This does not make sense considering it is one less night the car would be used but already paid for. The next morning we picked up the car at 7:00am and told our original rental was not available so we would have to upgrade at our expense. Agent was rude and nasty.

Pros: Don’t approve adding a bunch of unnecessary fees to have to pay 3 times more than my initial cost

Cons: FEES

Pros: nothing

Cons: The company you fronted the transaction for is a bait and switch operation that would not accept my auto insurance coverage, required me to pay for electronic toll reader though i didnt need it and wouldnt accept the extra liability coverage provided by my MasterCard (CapitalOne). So in order to rent the car at 1030pm at night off the airport I had to get ripped off and pay for their insurance coverage and other fees no other rental car company I have used has ever enforced.

Cons: Hidden fees, paid more than the price agreed upon online, strange insurance requirements, long wait to pick up car, inconsistent branding (NextCar instead of York) which led to questions about authenticity, additional undisclosed security deposit, and just not a great experience. I've rented cars for over a decade and this was by far the strangest experience I've ever had.

Pros: Dishonest up sell of insurance and not being able to use my own car insurance. They refused to rent me the car and i hot no refund.

Pros: Decent customer service

Cons: Terrible company and rules, extra charges that does not reflect upon reservation but added when car is picked up

Cons: They are scammers. they didn’t accept my insurance, they didn’t accept my American Express card which has car rental insurance. And they forced me to buy their insurance . The final price that they charged me was double the price that I booked the car for.

Pros: York Car Rental is a scam. Rental agents upsell insurance rates and state that it says it on the Terms and Conditions. However, these Terms and Conditions are also NOT given to the customer until after the reservation is booked. So coverage becomes 300-500 more than the quoted price and nowhere is this stated anywhere on the registration on Discover Cars website. So, in my opinion Discover Cars perpetuates this scam from York Car. 3 additional customers left York Car Rentals besides myself.

Cons: York Car is a scam Mandating additional insurance coverage that is NOT required by state law & is not stated anywhere on Discover Cars website.Rental agents upsell insurance rates & state it says it on the Terms and Conditions. However, these Terms and Conditions are also NOT given to the customer until after the reservation is booked.So coverage becomes 300-500 more than the quoted price & again NOT stated anywhere on the registration on Discover Cars website either. STOP PERPETUATING THE SCAM

Pros: Nice car

Cons: The full coverage both from discover was not a full coverage. I had to use my own insurance. The sun pass is not needed. They made it sound I needed it. Phone number on discover rental voucher is connected to a law firm in Chicago!

Pros: Nothing

Cons: I had to change insurances. I was delayed by2.5 hours on my trip. Waited for car even after all was resolved. Agents were snarky and unhelpful. All of your clients were mad and most 4 of 5 clients left without a car during both pick up and drop off. Horrible experience.

Pros: Absolutely nothing

Cons: Absolutely nothing

Pros: The car was new.

Cons: The time it took to get the car

Cons: multiple additional fees attached. location did not let me use my personal florida car insurance for car rental car had check engine light on

Cons: First time my personal All State insurance was refused in over 40 years of car rentals. Off airport location inconvenient and slow staff pickup.

Pros: I did not get my car from York

Cons: I did not get my car from York

Pros: Nothing. Horrible service. Rude and misleading

Cons: I have never had a worse experience renting a car. Why do I have charges on my bill from Miami? I rented in Orlando and have provided proof multiple times regarding this to the front desk. I also reviewed your terms and I was misled and lied to regarding the insurance aspect. I was forced to take on a $250 basic insurance charge even though I had my own insurance. It clearly states in your terms and conditions that if I provide proof of my own insurance I dont need your basic insurance coverage

Cons: Long lines. They fought me on my American family insurance and kept trying to sell me more things Took forever and car had a low tire that I had to air up every morning

Cons: This was the WORST car rental experience I’ve ever had. Stay FAR FAR away.

Pros: Car was great, clean and in great shape.

Cons: Bait and switch practices. Frustrating experience to get the car, had more employees than customers, but customers had to wait > 30min for vehicle as employees were goofing around.

Pros: I didntet

Cons: The whole experience. Tried to charge me 150dollars to drop off vehicle at airport because they were closed at time of flighta

Pros: NOTHING

Cons: If your thinking about using this site DONT, they were trying to charge us $2,000 for the deposit once we got to “NextCar” plus about $800 for insurance BASIC, there is no insurance that costs that much!!!!

Pros: It was a terrible experience. I would never rent with you again.

Pros: Absolutely nothing.

Cons: Worst car rental experience of my entire life.

Pros: The car ran like it was supposed to and didn't break down.

Cons: The promised shuttle never showed at the airport. Waited for 90 minutes, but no shuttle showed. The other 9 people waiting for the same shuttle service were equally dissatisfied. Phone calls to the rental agency and the shuttle service were never answered in our time of need ("Mailbox is full.") After we arranged for an Uber to take us to the car rental center, the agent had zero concern that the promised shuttle was not running. There's more, but the comment box is character limited.

Pros: Outside personell was helpful Close to gas station

Cons: Surprise 300 dollar insurance charge Annoyed/rude desk employees Shady location Shady aesthetic in shuttle (driver also couldn't understand us but was friendly)

Pros: Very little. But they did spice me another car for 3 times the cost of the one I had originally rented.

Cons: Gave away my rental because I was 8 minutes late picking it up.

Pros: Horrible service. Make you pay more

Cons: Hidden prices to add on when at counter and no way out

Cons: Rude customer service agent Transfer van took 1 hour to turn up at the airport

Pros: Only thing nice was shuttle car driver

Cons: Rental was not as expected & did not happen after being stranded in airport all night because they did not answer the phone & would not accept my full coverage insurance as primary insurance (I had also purchased damage waiver with them) instead wanted me to pay 20$ day additional +$500 cash deposit, I rented at economy with no issues instead. Horrible inconvenience