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One Switch Rent a Car at Orlando Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: The time they give you to get your deposit back expires while you’re on the plane.
Pros: everyone was polite & professional
Cons: that they gave me their quote making mw thing I was going to pay three times more than I had to pay
Pros: ABSOLUTELY NOTHING!!!!!!!!!!!!!!!!!
Cons: AGAIN, THE WORST EXPERIENCE I'VE EVER HAD WITH ANY BUSINESS!!!!!! YOUR COMPANY SHOULD BE ASHAMED OF THEMSELVES.
Pros: Horrible service
Cons: Definitely would not recommend!
Cons: They carefully document all dents and try to make money off that. Vehicle ac went down on the 3rd day and the atta de to was more worried about photographic all 5 sides of the car. Very shady operation.
Pros: The price quoted online. However you get dragged over the coals with the toll pass and the insurance which essentially cost more than the rental car itself
Cons: The rental agents we take a break for five minutes in the back room after every transaction people were waiting up to four hours to get a car when they were only 10 people in the line
Cons: Everything went smoothly
Pros: The staff was friendly
Cons: When I called and asked if me being late would be an issue due to flight delay I was told no, however, they cancelled my rental and I had to rebook it when I arrived.
Cons: Car was old and a minivan. I selected a 4 Runner. The person that checked in after me got the 4 Runner.
Pros: I filled out the information on the website and brought it with me, the agent made me fill out new rental agreements that cost much more
Cons: The car was held together by tape
Cons: They did not take my reservation as made and changed the price and denied me the car until I paid for insurance even though I had all the paperwork from my insurance and I was ok with all their requirements
Cons: The shuttle to the rental car never showed up so we couldn’t get our car. Very disappointed.
Cons: The price was more expensive and they charged me much more than the reservation price
Pros: Bad service
Cons: The Spanish lady with the blond hair was rude and when I checked out there were about 4-5 employees just standing there looking as if they could not help me check out and when I asked questions they acted as if I was bothering them.
Pros: I didn't like the costumer service. Very rude and nasty people. Would not recommend to anyone.
Pros: It took over 45 minutes to get pick up at the airport, over an hour to get the car and lots of hidden charges on the contract.
Pros: I was fortunate in that the shuttle was there when I arrived at both pickup and dropoff. Others who were at the counter when I arrived did not have a pleasant experience.
Cons: My voucher said to bring: 1) My driver's license, 2) A credit card. That's it. That's all. Nothing else. Then the counter people want proof of insurance, want to see your policy declaration page, then tried to tell me my insurance wasn't acceptable and that I would have to buy insurance. That's a scam. It happened to two other people while I was waiting.
Pros: Lo rápido que le entregan el vehículo
Cons: Lo que te anuncian en precio cambia mucho al momento de pagar para recojer el vehículo.
Pros: Overall price, quality, and cleanliness
Cons: Time to pick up
Pros: The worst car rental store I have ever been to
Cons: They have the worst check in system, there were not many people check in, but everyone needed to wait an hour to just check in, and wait another 20-30 mins to pick the car. Everyone was not happy with their store, I heard people complaint while waiting in line. Never come back to this store, they have no idea what they are doing. A car rental store should provide check in service and easy return. Obviously, they are not doing a great job.
Pros: Nothing at all. Horrible service if you call it service.
Cons: Nothing.. it’s not a service.
Pros: Nothing honestly
Cons: The rudeness
Pros: our drop off at the office and return to the airport was just fine
Cons: our pick up at the airport was not good
Pros: The van ride to and from the Airport.
Cons: A ton of hidden fees and ad ons.
Pros: Lady at front desk upgraded us due to inconvenience after I raised hell
Cons: All seemed shady
Pros: I did not like anything about this place!
Cons: There was no set price for insurance coverage, the cars were dirty and poorly maintained, the customer service was awful. No one speaks English well
Cons: The agent bullied us into more charges after I insisted several times we didn’t need them... he didn’t care at all in fact would have been happy to cancel our reservation and leave us without a car if we didn’t agree to his terms!
Pros: That it was easy to extend the rental
Cons: they say one switch bus runs every 15 minutes that was not the case for me. I read how the bus can be late and make you miss your time slot and you can be penalized for it so I set my time a hour later for after my flight land they still had me wait a hour
Pros: We did not like anything about the service. We were treated very poorly and disrespectful. The customer service person was extremely rude to us. At one point she tossed the keys across the counter and waved in the direction of the car we were to receive and said, "it's out there." The car was not ready for rental as it was not cleaned/inside or out. She said, "I'm not washing the car." Finally after our pleading we were able to get the car washed but not sanitized inside. Continued....
Cons: When we got in the car, the car dash read "Car not ready, Maintenance Required." Luckily we did not take the car. We did receive another car, but when returning that car, the cust. rep asked us if we picked up the car in Miami. We were not given any documentation when we returned the car as to what the final bill was or confirmation that we returned the car.
Pros: Horrible service still haven’t got refund on deposit
Pros: Nothing besides dropping it off
Cons: The whole process was a complete scam. I'm not sure how this is a legit business.
Pros: Absolutely nothing. There were so many hidden charges our original price doubled! They were completely unwilling to work with us at all.
Cons: They tried to scam me. Said I had to purchase their extra insurance coverage which is NOT true. I have auto insurance and am well aware I DO NOT need to purchase their coverage.
Pros: There were fee's added on that were not in the contract. Even when i showed the Mrg. there own contract I was told I still had to pay or I couldn't rent. After I waited two hours and had small children with me...I just paid. What a scam
Cons: They quote you one price and you pay then, but when you get there they say the "OPTIONS" are mandatory and it doubles the price. If you refuse they will not provide you a shuttle ride back to the airport..thats right I said back to the airport because they were located 30 min from airport even though the online ad said they were located at the airport.
Pros: Paul, hizo lo posible por ayudar
Cons: Cobraron demaciado, me hicieron esperar en el aereopuerto 1 hora y el coche totalmente sucio
Pros: Laura and john paul
Cons: Pricing and add ons
Pros: they were knowledgeable, but knew how to take advantage of the customer by finding ways to further increase the cost of the rental
Cons: they kept saying they "dont' take Amex" when I was asking how can I book with Amex and now you don't take Amex? I showed them the Amex deposit and still they kept saying "we don't take Amex"
Pros: It was a really bad experience
Cons: The lies
Pros: Will never use this service or the the actual rental business ever again
Cons: Worse customer service ever
Cons: additional fees. Too few insurance companies accepted
Pros: I was over charged for the vehicle at the of pickup. Also One Switch representative was very rude with zero customer service. Please check their Google reviews. A lot of people are complaining about this company. It was bad experience from airport pick, delayed at airport, it seems that the change their name to Next Car, was overcharged, rep claimed that i must purchase SunPass for $14.99 a day otherwise i will be charged $25 each toll, and as of now i have not received a receito car drop off.
Cons: We got to airport and car rental was cancelled without us knowing. We were stranded w 4 kids in Orlando. Agents were rude and liars.
Pros: Not one thing
Cons: Everything. No customer service. No flexibility.
Cons: They stole my 500 dollar deposit. They made me go get a printed copy of my insurance document
Pros: Easy rent and English/Spanish speaking
Cons: I was disappointed that the rental company would not let me switch the primary driver. I booked fully intending on having my husband drive, but because I was the one listed on the booking, they were not going to allow a change. The only thing I was offered was to add a second driver for an additional daily fee. Also, it took over 45 minutes to pick up the car and my family had to stand outside in a hot parking lot waiting. My last disappointment was the daily toll road fee. Poor explanation.
Cons: inaccurate quote, lack of information before arrival, unwelcoming upon arrival, outrageous pricing for deposit
Pros: Didn't like anything. Dumpy little box in the middle of the parking lot that they called an office. No public restroom or lobby.
Cons: Did not disclose the hidden charges when you were show the car rate so I paid an extra $50 from the price quoted. Never again! Use a reputable company!
Pros: Nothing. Had never heard of it and will never use again. If I was discovwrcarhire I would take them off of website as an option for car rentals
Cons: See above
Pros: No service was provided
Cons: No service was provided. Your car rental company was operating out of an 8 ft container.
Cons: They canceled my contract and when honor it.
Pros: Not much
Cons: Pickup was at a trailer in a park and fly, added a $500.00 "security deposit" did not recognize my car insurance, only recognizes some national brands, did not allow me to waive insurance. Cost me more than just getting a rental car from one of the national brands, not a bargain.
Cons: Dirty car, deflated tires, no windshield fluid, driver's seat lever not working so seat was stuck in higher than normal position. Unsafe vehicle. The person at the front desk looked at the ccv number on the back of my credit card and when I returned home I had fraudulent transactions on my card and had to cancel it. I know that it is them because they are the only ones who took the ccv # and you need it for online purchases. Very shady place. When I tried to raise the issues with the vehicle
Pros: The quick drop off.
Cons: Stated above already. The brakes on the car had issues as well. Not grabbing smoothly or evenly.
Pros: I didn't take the car, I cancelled it without picking up.
Cons: Very very unprofessional and very unpleasant experience.
Cons: Was not fluent in English, so could effectively communicate. Told me someone would be there when I returned and they weren't. Uncharged me on everything.
Pros: Convenient shuttle from and to the airport.
Cons: Add-ons which bumped up rate quite a bit.
Pros: Nothing because I never got a car
Cons: Customer service
Cons: They wouldn't let me rent my car without their extra insurance which would have cost me $300 more for 2 weeks. It was extortion. I had Discovercarhire find me another car, which cost me way more than my initial rental, but I refused to use One Switch. Renter beware!
Pros: This place originally told us the price of our car rental would be around $189. Thats what we were quoted online. We get there and they tell me they don’t accept my insurance. (I was not informed of this on the website. It is not made known) and i have to buy theirs (which is extremely overpriced) and that i HAVE to pay for toll coverage (which i didn’t at the place we ended up going with and it was much cheaper anyway) Anyways, our total there would have ended up being over $600 PLUS a $400
Cons: Security deposit. So over $1000 to rent a mid sized sedan for a WEEK. It was the sketchiest place i’ve ever seen and they clearly tried to scam us. We cancelled our reservation and they said we can get a refund of our $30 as well so at this time I am reaching out to do so.
Pros: Nothing at all
Cons: They are a scam. Don't accept insurance unless it's GEICO or Allstate. Also I had to sit there for half an hour before the rep showed up. When he did... he didn't even apologize.
Cons: Pick-up instructions were unclear. Our flight was delayed due to blizzard conditions; making arrangements to pick up our car "after hours" was a hassle. Arrived late at night after traveling for 12 hours with our three-month-old baby and couldn't find our car. The driver stopped answering his phone while we were trying to find him. By the time we got through to someone, we'd already found a reputable car agency with an actual staff, equipped to handle late arrivals. Absolute goddamn nightmare.
Cons: We felt cheated
Cons: Horrible service!
Pros: Absolutely nothing.
Cons: I had to wait 45 minutes for the derek person to get back from lunch The insurance policy was not only bad. It is shady and it sls be illegal The company is also named Tyrex or something like that. Also shady.
Cons: Additional insurance fees, better off paying the extra money to get a more reputable car rental
Cons: The representative took too long. I arrived at 10:30 and had to pick up the car at 11:00AM and I ended up leaving at 2:00PM. Also, they never pick up the phone and was very rude just saying "You can just cancelled if you don't want to wait for me"
Cons: They didn’t work with my insurance and I only found out about that when I got the voucher for the rental. They had a list of the four insurance companies they work with printed off and laminated at the front desk as if they have to tell people that all the time. Then I was forced to get insurance at $40 per day because that was the only rate they had.
Pros: Only the car cleanliness was good. The audio in the car was disabled and during the entire duration of the rental, we could not listen to any music.
Cons: They did not keep the car I had booked in spite me calling and informing them of transit delay of 3 hours during the holiday season. On arrival, they declined to provide the car and after a long argument agreed to give another car. But they ended up charging me double the amount even though they were at fault for not keeping their word. I discussed with both DiscoverCar agent and the one switch but they both were very irresponsible. On the day of return, I had to wait 45 mins before someone came
Cons: After being bussed to the rental car agency, we were told we'd have to buy their insurance (at a ridiculous $24.99/day) since they wouldn't accept our Amica insurance. We then had to find transportation back to the airport, where we rented from Dollar, who did accept our insurance. In addition to the inconvenience, we lost our deposit of $38. If you want to salvage any of your reputation with me, a refund of the $38 would be a good start, but I would be surprised if this review goes anywhere.
Pros: Absolutely nothing.
Cons: There was *nothing* good about this experience. It's clear to me that One Switch is set up to scam tourists out of hundreds of dollars. I have never been more aghast at the underhanded practices of a car rental company, and can not believe this company hasn't been shut down. I have reported these malicious gouging practices to Orbitz, the Orlando Chamber of Commerce, American Express, and the FL legislature.
Cons: They would not accept my auto insurance (Allstate) which was hidden in fine print in the contract after I had already paid (not shown on the website when renting). They only accept Geico, State Farm and Progressive. They made me pay an extra $27/day for their insurance. For that I could have gone with a reputable brand. Also their rental “agency” is a portable building in the back of an airport parking parking lot. When we got off the bus at the “agency” the other passengers told us “good luck”
Cons: compulsory pre paid toll fees. car was very old with dents and scratches
Pros: Agent / Owner was extremely friendly and professional.
Cons: Business changes "Proof of Insurance" requirements between the time we reserved the car and when we picked it up. Had I not been able to e-mail copies of my Auto Insurance Policy, we would have been forced to purchase their overpriced CDW insurance.
Pros: Easy drop off.
Cons: Toll road policy
Pros: Hugo. Easy airport pickup by Lyft. Easy return to airport, Hugo drove us back to airport in the same rental car.
Cons: Insurance issue on arrival.
Pros: Sorry nothing really
Cons: Handover poor and greeting from driver. Hugo the boss was ok. I had a slow puncture from pickup with no spare wheel. I was told I would have to pay as out of contract. This left me in a position of trying to sort out the Problem myself. I told Hugo I was leaving the car and getting a taxi home. To be fair it was fixed the next day st no cost to me but this did cause me and my family stress on the night.
Pros: The price was excellent and the quality of the car
Cons: We did not know what to do when we got to airport as info details supplied on voucher incorrect. I spent £17 calling agent to find out how we were getting picked up. Due to 2 families getting car at same time we had to wait 45 mins to be picked up. They only pick up one car at a time , no shuttle bus that I was aware of. They pick you up in the car you are hiring. The car was amazing but after long flight it was a bit stressful.
Pros: Good price, friendly, no hard sell to upgrade, pick up at airport by representative so no queue, great car, no fuss on return. Hugo was great.
Cons: We bought a recommended toll pass for $10 a day...as was recommended...didn’t need it but that’s all down to experience. Again no hard sell.
Pros: Very unhelpful and left us stranded at the airport
Cons: We were late due to events on the flight over and then getting through customs was a nightmare. We were unable to use our mobiles until through passport control by which time we were late. Tried explaining to one switch who were NOT even in the slightest bothered. We would like to know why they don't check when flights are due and then can see for themselves if they're delayed.
Pros: All okay except toll options.
Cons: Toll options was a rip off.
Cons: the poor instructions regards pick up point at from air port to collection point. Ok if you knew where to go within the airport. On arrival at collection point NO indication as to where to go to meet agent. The agent was very slow at processing the paperwork.
Pros: Good car
Cons: Unfortunately we did not have a good start to our holiday due to the experience we had when trying to pick up our car hire. Something that should have been simple and quick, took over 2hrs and was a very scary, stressful and unpleasant experience. I have already sent an email with my feedback which goes into detail
Cons: Scam re Florida tolls - agent didn't speak English
Pros: Initially liked the better rate offered online through DiscoverCarHire, despite the slight inconvenience of being off-airport.
Cons: “Better rate” was quickly eliminated when required to purchase additional TPL insurance (again, at a rate that was higher than listed in DiscoverCarHire paperwork).
Pros: I am sorry to say nothing was right ! ! !
Cons: We made the unfortunate mistake of booking online with this company that also operates under “carls” and a third name. At first, all appeared okay, until we tried to call for a shuttle after paying roaming fees and being bounced around and forwarded to 4 different numbers. We arrived to their lot, and once we went inside to finalize the contract, they refused to let us leave without their insurance. They insist about using their insurance and refuse to use our car insurance or credit card insu
Pros: It was cheap and the car wasn't bad.
Cons: At 11pm we still didn't have our car despite our flight arrived at 8pm. They refused to rent to us without purchasing the additional insurance even though we had it covered in numerous ways. The car ran out of washer fluid the 2nd day. The place was sketchy, they were in a room the size of a walk-in closet that was hard to find in a hotel and not on the first floor. They had an accent that was difficult to understand. It looked very fly by night. The process of picking up the car was pure hell.
Pros: Nothing customer service was terrible and no help what so ever
Cons: Tgere was no service just promises of a car and tgen to find out they don't have one for me even tho it was booked and confirmed
Pros: Did not provide service
Cons: One man show at rental office!
Cons: this company is pretty much a scam. i will be reaching out to the better business bureau to discuss them in further detail.
Cons: Nothing. Terrible! My flight was delay from detroit due to the snow storm, the company text me but I could not see the message because I was inside the aircraft and when I arrive there they had rented my vehicle to another client and the representative tried to charge me the eouble of the price to get a vehicle. I do not recommend the company at all!
Pros: I disliked everything about this company. Never use them!
Cons: Everything! They did not have May car because they changed my pick up time to 5 hours ahead of my arrival and then would not even work with me and still wanted to charge me a noshow/cancelation fee.
Pros: Absolutely nothing. Worst car rental experience ever. The guy I spoke too kept telling me someone was going to pick me up but never did.
Cons: Everything. My reservation was cancelled after having spent 30 minutes at the airport waiting for them.
Pros: Absolutely nothing!
Cons: Disorganized and not upfront with fees.
Cons: Office was closed when we arrived at 7:05pm. This automatically cancelled our reservation. New reservation the next day wasn't possible, and agent offered a price of 1000 for a car that we later rented with hotwire at 300. Will never use this agency again.
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