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Surprice at Catania Fontanarossa Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: They sent the contract by email
Cons: they took to much for closing the contract they dont provide me the car promised (Similar Audi A1 and they provide me a small Lancia) the fact that the push strongly for a insurrance from them , even trying to say that the one provided by you is not always the best and not covering as they are covering
Pros: I had to wait more than 1hour for the shuttle bus at the airport. And it took more than 1 hour to take the car. There werenot enough people to serve customers. When drop off the car I had to wait also more than 1 hour. And 1of 3 speaks English and I had to use a Google translate app to communicate with them.
Cons: Everything was awful. I will never use their car.
Pros: slow process
Pros: The man who collected us in the minibus was pleasant and friendly.m
Cons: The young woman at the office was under a lot of pressure. She didn’t apologise that although as had booked an automatic, she didn’t have one. Not good service atall.
Pros: Nothing - a scam. Maybe run by criminals who don't care about people.
Cons: Arrived, couldn't find the pick up van, waited an hour to speak to the desk staff, watching them argue with other customers. they said we were 2 hours late and our car was gone and they couldn't help us and sent us back to the airport . Including myself 5 people were served and all either had an argument with the staff or got sent back to the airport. Cars were downgraded, released and staff unhelpful. A very costly start to our holiday as we had to rent on the spot with a different company.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 80 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): EU.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
Driver licenses from the following country(ies): China will be accepted only if the translation is approved by the Consulate or Embassy.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Prepaid cards is/are not accepted.
For the Luxury car group, a minimum of two credit cards issued on the main driver's name are required.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Crossing country borders is allowed to the following countries: Andorra, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain-Mainland, Sweden, Switzerland, United Kingdom.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee. During winter season (from 15.11 until 15.04) Snow chains are included in price.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes. If the customer is late for a return for more than 120 minutes, extra day charges will apply, in addition to any other rental charges.
Pick-up & Drop-off
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