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Surprice at Catania Fontanarossa Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Mensen waren beleefd
Cons: De auto was slecht. Bij vertrek brande het banden lampje. Antenne ontbrak. Tijdens het rijden bleek de koppeling niet meer ok. En de auto miste power om bv soepel een heuvel op te rijden. Het aller vervelends vond ik dat ik praktisch gedwongen werd om een extra verzekering af te sluiten. Zeggen dat ik al volledig verzekerd ben was niet voldoende. Ze bleef maar hameren op de grote bedragen die ze op mijn visa zou blokkeren en dat de verzekering echt nodig was. De blokkade staat er 5 dagen nog
Pros: Had to stand outside their office in a queue for almost an hour. It was over 30 C. All they wanted was to sell you insurance, for which I had my own excess policy.
Cons: They didn’t have a car ready, had to wait. The card machine didn’t show the amount being debited from my card. So I wasn’t aware of the additional €350 fee.
Pros: Nothing!!! It is a trap…Definetly not recommend!!They are agressive about the car insurance and cancelled the booking without mu agreement!!! Very rude behaviour!!
Cons: Rude behaviour, agressive towards the car insurance if not purchased at them, came up with different conditions than the ones accepted during the booking! Definetly not recommend!!
Pros: First of all. You do not get the car you are promised. I was supposed to get an audi i got a suzuki with no back no camera. Then if you need to call them for anything it is impossible. They will not answer the phone.
Cons: They are also hard to find. They literally have a trailer in the back of the airport with the cardboard on the door.
Pros: Awfully service and thefts people
Cons: Awfully service and thefts people
Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 80 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): EU.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
Driver licenses from the following country(ies): China will be accepted only if the translation is approved by the Consulate or Embassy.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Prepaid cards is/are not accepted.
For the Luxury car group, a minimum of two credit cards issued on the main driver's name are required.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Crossing country borders is allowed to the following countries: Andorra, Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain-Mainland, Sweden, Switzerland, United Kingdom.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee. During winter season (from 15.11 until 15.04) Snow chains are included in price.
If the customer is late for a return for more than 120 minutes, extra day charges will apply, in addition to any other rental charges.
Pick-up & Drop-off
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