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Sicily By Car at Catania Fontanarossa Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: clean of the car
Pros: The returning process was easy and without any fuss.
Pros: The office has not accept my credit card and I don’t received refund
Cons: The office has not accept my credit card and I don’t received refund
Pros: Eficcient service, good vehicle and reasonable price
Cons: Bit difficult to find the drop off desk at the airport
Cons: It took 4 days for the security hold to be removed from my credit card. It was done and I understand the process, but for those 4 days, I was effectively charged twice AND the security hold. It’s been removed now, so all good
Pros: very professional- had flat tyre at 2.00 am and they arranged tow truck. Nearest office contacted me the following morning to arrange replacement car. All email queries answered very quickly.
Pros: Very bad! They took to much money from the credit card! And claimed money because of a tire damaged!
Pros: Rude service representative on pick up.
Cons: When we dropped off the car we told them how difficult the whole holiday was not being able to charge our electric car and they said “yes we don’t have the infrastructure for electric cars here” and he also told us that we need the better lead to charge the car faster so I’m not sure why they provide electric cars without the availability of charging points and why they supply the lead that takes 20 hours for a full charge
Pros: Fast service!
Cons: We had a flight delay and took the car at 00:15 instead of 23:00 o'clock. They asked me to pay 50 eur fine because of that!
Pros: They upgraded our car due to us adding insurance
Cons: We needed to return the car after working hours. The insurance we purchased through DiscoverCars does not cover the time the car is left until opening hours and any damage or theft of the car at that time is not covered by the insurance, as it requires a police form for the claim. We were required to purchase insurance at the desk for 3 times the price of the original insurance.
Pros: Car was excellent and clerk was efficient.
Cons: They make you sign responsibility for any damages and theft, which was very surprising when I knew we had insurance with DiscoverCars. Thing is that they also have their own insurance and the supplier tries to make you pay for it by scaring you.
Pros: Nice car in good condition, professional service at rental desk
Cons: Car windshield was smudgy
Cons: They take only credit cards!
Pros: The staff was rude!!!
Pros: Car rental service is outside of the terminal with
Pros: We had a huge delay and we noticed them. They waited for us outside office hours first and then, they told us we could pick the car up the next day without surcharges. Extremely responsive and kind. I will rent again from them without thinking twice.
Pros: The conditions
Cons: No services provided, the agent was talking în a superiour way
Cons: We weren't able to book a car. Partly it's our foult because the booking was done last minute and we had some issues with a credit card, but we presented three different credit cards at the desk also on the website it is stated that it's possible to rent a car with debit card and safety deposit which we were trying to do at the end,but the gentlmen behind the desk was very rude, comparing us to Micky Mouse, which is unaceptable and unprofesional. It was midnight and we had two children with us.
Cons: At the beginning it was not clear to take queue number and time was lost.
Pros: Reasonably straightforward
Cons: Little time spent explaining controls/breakdown arrangements etc.To be fair, we didn't ask!
Pros: Easy check in once we got there, a bit of a wait but not a big deal.
Cons: Nothing really- just could have been a little cleaner on collection is all.
Pros: Good value, good condition of the car.
Cons: 1. The rental location in Catania was a bit hard to find, should have better directions in the voucher, same applies to return. 2. The vehicle was branded with a large company logo on the side.
Cons: Despite the car was returned even earlier than scheduled time with full tank and with no damage at all, the deposit taken from my credit card is still not returned after 2 days.
Pros: is always the cheapest
Pros: All good things to say
Cons: Not precisely the service but drivers could be given a note about the tolls.. I was not aware how it works and thought the easy pass was the standard method. I hope they paid the fines and pass them on to me without extra penalties.
Pros: qucik and efficient service
Pros: Prompt and efficient staff. Knowledgeable and helpful.
Pros: Quick and efficient, great service. Highly recommend.
Cons: all: especially - the price, the attitude of the employee
Pros: Straightforward, clear and friendly.
Cons: Nothing not to like.
Pros: Competitive price!
Cons: Friendly agents and nice cars!
Pros: Very unprofessional and rude
Cons: The staff
Pros: We had a quick delivery of the car but I think that is not always the case. Just before we arrived there was a large line of people.
Cons: they are very strict in all damage so please review your car carefully so all damage is noted beforehand. The car had low oil level after one day.
Pros: Impressively we’ll organized, they had a number ticket system at checkout! I did end up noteing a little damage on the car at checkout that wasn’t noticed originally but I’m a bit persnickety about that.
Pros: Not a lot.
Cons: There was a massive line at the car rental place and it was not easy to find the desk at the airport.The car they gave us was damaged (big dents and scratches all over it), and the a/c did not work well..
Pros: Friendly, helpful staff. Good service
Pros: Staff was so helpful!
Pros: New car with decent standard. Clean, no issues
Cons: i wish it had all scratches marked; instead we had to report a couple of scratches to them before leaving the parking
Pros: They were great 👍
Pros: Quick drop off and checks
Cons: There was a damage of the lid in the boot which wasn't marked in the document. Overall not a problem though
Pros: They were very awkward about conducting an initial inspection. They noted MINUSCULE spots and chips on the paperwork, I’ve never seen a car rental company notate things that were as smaller than an 1/8 of an inch. Bizarre.
Pros: Easy to reach. We got new car with 5 km.
Pros: Good service
Cons: Difficult to find the rental agency, long wait times at the counter, dirty car.
Pros: Everything went well on this occasion and the car was brand-new!
Pros: priced well.
Cons: The deposit is pretty stiff and to be told that I will be responsible for filing a claim with Discover cars if any damage happens to the rented car.
Pros: Horrible car rental experience with ACARENT who refused to honour the pre-purchased contract price & terms. Sicily By Car stepped in and "rescued" our 3 week driving holiday. Excellent staff, great vehicle, smooth check in and out & overall, fabulous experience.
Pros: Nothing, they wouldn’t rent me the car, though it wasn’t really their fault.
Cons: That they wouldn’t rent me the car%
Pros: Very quick
Cons: Upon collection at airport...we were just told to sign without knowing what we are signing and given a key to go find our car and figure out how to use the car on our own, full electric... At least the carwash boys helped us out... It took us 3 days to figure out the rest... The other Sicily by car rental places were more than helpful when we were stuck
Pros: Cheaper than other competitors
Cons: Should have shown us the controls of our rented car
Cons: We got fucked over by Sicily by car
Cons: no phone service
Cons: The car was not provided.
Pros: We had problem with the credit car, the agent was very helpful.
Cons: We got electric car, but Sicily is not prepared at all to electric cars. Not enough chargers, or the parking lot for e cars are occupied by non e cars.
Pros: There wasn’t anything I liked to be honest.
Cons: The list is long...rude employees, unreasonable extra costs for literally everything. I would not recommend Sicily by car, not even to my worst enemy.
Pros: Very fast and efficient
Cons: The car was not in the best conditions and we saw that other cars were in a similar situation
Cons: Arrogant supplier, debit cards are not accepted
Cons: i was not given the car
Pros: It was according to my expectations.
Cons: Price was higher than rental in the past.
Cons: RUDE RUDE and again RUDE rental agent. She had attitude. We had issue with credit card and we had to add another driver to be able to rent a car. Problem was that she was very rude and she acted like ok either you pay me or get the f**k out of here without the car. Very rude person. With no desire to explain or help with this situation
Cons: They let me book with a regular debit card, but the rental company said the accept only credit cards. Avoid discovercars.com
Pros: Service was really good. The options offered were good and the service provided by the staff was excellent. The drop off process was simple and accurate.
Pros: Car was nice and easy to drive and was perfect for all the small roads in Italy.
Cons: The wait to pick up the car was almost 2hrs long and they charged me the highest amount possible for the deposit even though I had the cheapest car for only week which resulted in me having to pay an extra £100 in insurance to get the deposit number down.
Cons: In most places in Catania it is possible to rent a car with a debit card and I think this is should be an option also for Sicily by Car without charging you double.
Pros: The car had four wheels
Cons: Very expensive to add a second driver which we were forced to do when they wouldn’t accept credit card attributed to named driver. Chaotic and unclear queuing system. Many people waited for a long time before understanding ticketing system. Operatives in no hurry.
Pros: Easy cat return
Pros: Velocità del servizio nel ritiro e riconsegna, servizio in generale,
Cons: Macchina esteticamente non perfetta e nessuno me lo ha fatto notare male si può far presente al cliente.
Pros: The customer service representative was very helpful
Cons: We wanted to extend our rental for can additional 3 weeks but first had to go through the return procedure and then rent again, another car. Unfortunately, this car did not have a manual so we had to figure out the buttons and controls which we were not familiar with.
Pros: Efficient in communications
Cons: Picking up the car at Catania Airpoirt was shocking. there was a queue out the door and some people told us they had been waiting three hours to pick up their car. Drop off was worse at a different location - the woman was in our opinion deceptive, tried to charge us a late fee because she had been closed for lunch when the Catania airport office had told us we could drop it off, then tried to get money out of us by saying we hadn't paid at Catania, when we already had.
Pros: Car clean and in a good condition, also spacious and user friendly.
Cons: awful to return the car, completely unclear who was supposed to check the car on return and who was in charge of the desk, had to wait 20 minutes with other customers to return the car, and it would have been longer if I hadn't complained!
Pros: I got the proper, exact car I booked, not any "or similiar" as it sometimes is with car rentals.
Cons: The waiting line was terrible, I believe it took nearly 1h to get to the desk. The signs leading to the car rental could be better.
Pros: Disaster , there was a long queue . U take a ticket number and it doesn’t work , I didn’t pick it up
Pros: They didn’t try to sell me their insurance package, they were fairly efficient on the pick up end
Cons: Returning the rental car was quite difficult as the signage at the airport is not very clear and the drop off at the agent could be more streamlined
Pros: So smouth and Tricky.
Cons: Notting. I got robbed😫
Pros: Staff very efficient and nice.
Cons: Over 1.5 hours to pick up a vehicle on a regular Thursday morning seems rather unreasonable.
Cons: Pick up took 3 hours in a queue. Staff were slow. procedure regarding deposit was not clear in advance, I do not have credit cards and was unaware that a prepaid card would not be valid and that the price paying by debit card would be double.
Cons: 1. Credit card data was stole when I first paid deposit. 2. queued over 2 hours to pick up car. 3. Car I ordered was not available - gave me a completely different class of car 4. Washer bottle was empty
Pros: Nothing at all
Cons: Unbelievably long wait to pick up a car.
Cons: Two hours waiting to pick up the vehicle.
Cons: it took 1 hr 30 min to eventually get to pick up the car. the paper work showed no damage on the car and on inspection, it had damage all around the car.
Pros: The car was the one I booked
Cons: Hard to find office, had to walk down road as no path, waited 3.5 hours to collect car. Agents were very very rude and extremely slow. They didn’t care that they had everyone waiting 3-4 hours to get a car.
Cons: Everything, they ignore us and keep telling use the car is coming. We waited for two hours with an elderly and four kids!
Cons: The wheel of the car was scratched and I honestly did not know it and when I returned the car they charged me for over 200 Euros and that's really ridiculous
Pros: Cheap rates
Cons: Long wait at the pick-up desk