Sicily By Car at Catania Fontanarossa Airport

Pros: They allowed 1,5 h drop off in the night without extra charge.

Cons: It was very difficult to reach them by phone and e-mail. We needed help urgently, but no one answered the phone for 2 days.

Cons: The staff was was unkind and ignoring. The day we received the car we had to buy by ourselves the car oil because of displayed the minimal level of oil.

Pros: Great experience

Cons: Very Profesional

Pros: Car was new and in a good condition.

Cons: The provided car was different from the one booked. The problem with provided car was boot which was smaller with 60L and our suitcases were not able to fit into provided car. Also like we noticed all cars were not washed before renting.

Pros: Fast collection; no waiting

Pros: Quick and easy and they weren't pushy with extra insurance etc.

Cons: Narrow spaces to get in and out of when leaving or parking the car

Pros: Continue like this.

Cons: Nothing

Pros: It was very efficient. The car was very nice and new.

Cons: It was not easy to find the rental office at the airport.

Pros: The car was fairly new. And the guy at return was polite and quick . Overall the process was smooth and quick.

Cons: I had to put signatures on contracts before I could see the car. And the exact entrance to return the car is hard to find. Especially if you don’t know the area. Google maps doesn’t help you. Only on SicilyByCar website in small print you find the directions.

Cons: They asked us to pay an extra 90€ due to the use of a « debit » card. This wasn’t mentioned in our contract. As overall price became prohibitive and had to look for another option. We lost 2 hour and had to pay twice more than our initial rental! This is non acceptable and we shall find an arrangement. Please consider this as a claim. Moreover Sicily by car employee was a wise guy.

Pros: friendly member of staff who took the time to explain the procedure unlike the Sicily By Car rep at Naples airport who was rude and dismissive.

Pros: We were able to check in on line

Cons: The queue at desk - 1.5 hours before we got seen - thank goodness we checked in on line! Picking up the car took as long as our flight to Sicily!!!!

Pros: Оперативность

Cons: Всё хорошо

Pros: The car was too small. But was in good condition.

Pros: Quick and efficient

Cons: Had to insist that the car was checked for damage at pickup

Cons: The car was a little bit old with a lot of scretches

Pros: After waiting literally hours after landing we got a station wagon instead of the SUV. Despite this the car handled well except for the engine oil light and engine lights that came on towards the end of the trip.

Cons: When we arrived to the rental desk location there was a huge line. No signage or communication from the rental staff. After about 45 minutes standing in the burning sun, a Sicily by Car rep came out and provided basically no help. Another traveler pushed her way through the crowd and found the sign literally placed at the front of the desk with instructions to scan the QR code to get a number for the queue. Why wouldn’t they place the sign outside instead of inside at the desk?

Pros: The customer service via phone and email was good. The car was fine.

Cons: It felt very rushed and the advertised "free access to ZTL" is only in the municipality from which you picked up the car which added to the stress of the trip

Pros: The car was hybrid and quite big for a small category car. The personnel was welcoming. During check-in in Catania airport, we showed them some unregistered scratches and they added it on paper immediately. In the end, the checkout was fluid and they made no remarks.

Cons: Check-out only : No information received on the ZTL in Palermo prior to our research, the potential fine was stressful. A small mail could have prevented that before our call to the city office. Location in town was difficult to access by car due to pedestrian zone and a oneway street. We had to call them for help.

Cons: That I didn’t get what I paid for. And the desk wasn’t helpful. And DiscoverCars wasn’t answering.

Cons: clean of the car

Pros: The returning process was easy and without any fuss.

Pros: everything

Cons: N/A

Pros: The office has not accept my credit card and I don’t received refund

Cons: The office has not accept my credit card and I don’t received refund

Pros: Eficcient service, good vehicle and reasonable price

Cons: Bit difficult to find the drop off desk at the airport

Cons: It took 4 days for the security hold to be removed from my credit card. It was done and I understand the process, but for those 4 days, I was effectively charged twice AND the security hold. It’s been removed now, so all good

Pros: very professional- had flat tyre at 2.00 am and they arranged tow truck. Nearest office contacted me the following morning to arrange replacement car. All email queries answered very quickly.

Pros: Very bad! They took to much money from the credit card! And claimed money because of a tire damaged!

Pros: Rude service representative on pick up.

Cons: When we dropped off the car we told them how difficult the whole holiday was not being able to charge our electric car and they said “yes we don’t have the infrastructure for electric cars here” and he also told us that we need the better lead to charge the car faster so I’m not sure why they provide electric cars without the availability of charging points and why they supply the lead that takes 20 hours for a full charge

Pros: Fast service!

Cons: We had a flight delay and took the car at 00:15 instead of 23:00 o'clock. They asked me to pay 50 eur fine because of that!

Pros: They upgraded our car due to us adding insurance

Cons: We needed to return the car after working hours. The insurance we purchased through DiscoverCars does not cover the time the car is left until opening hours and any damage or theft of the car at that time is not covered by the insurance, as it requires a police form for the claim. We were required to purchase insurance at the desk for 3 times the price of the original insurance.

Pros: Car was excellent and clerk was efficient.

Cons: They make you sign responsibility for any damages and theft, which was very surprising when I knew we had insurance with DiscoverCars. Thing is that they also have their own insurance and the supplier tries to make you pay for it by scaring you.

Pros: Nice car in good condition, professional service at rental desk

Cons: Car windshield was smudgy

Cons: They take only credit cards!

Pros: The staff was rude!!!

Pros: Car rental service is outside of the terminal with

Pros: We had a huge delay and we noticed them. They waited for us outside office hours first and then, they told us we could pick the car up the next day without surcharges. Extremely responsive and kind. I will rent again from them without thinking twice.

Pros: The conditions

Cons: No services provided, the agent was talking în a superiour way

Cons: We weren't able to book a car. Partly it's our foult because the booking was done last minute and we had some issues with a credit card, but we presented three different credit cards at the desk also on the website it is stated that it's possible to rent a car with debit card and safety deposit which we were trying to do at the end,but the gentlmen behind the desk was very rude, comparing us to Micky Mouse, which is unaceptable and unprofesional. It was midnight and we had two children with us.

Cons: At the beginning it was not clear to take queue number and time was lost.

Pros: Reasonably straightforward

Cons: Little time spent explaining controls/breakdown arrangements etc.To be fair, we didn't ask!

Pros: Easy check in once we got there, a bit of a wait but not a big deal.

Cons: Nothing really- just could have been a little cleaner on collection is all.

Pros: Good value, good condition of the car.

Cons: 1. The rental location in Catania was a bit hard to find, should have better directions in the voucher, same applies to return. 2. The vehicle was branded with a large company logo on the side.

Cons: Despite the car was returned even earlier than scheduled time with full tank and with no damage at all, the deposit taken from my credit card is still not returned after 2 days.

Pros: is always the cheapest

Pros: All good things to say

Cons: Not precisely the service but drivers could be given a note about the tolls.. I was not aware how it works and thought the easy pass was the standard method. I hope they paid the fines and pass them on to me without extra penalties.

Pros: qucik and efficient service

Pros: Prompt and efficient staff. Knowledgeable and helpful.

Pros: Quick and efficient, great service. Highly recommend.

Pros: nothing

Cons: all: especially - the price, the attitude of the employee

Pros: Straightforward, clear and friendly.

Cons: Nothing not to like.

Pros: Competitive price!

Cons: Friendly agents and nice cars!

Pros: Very unprofessional and rude

Cons: The staff

Pros: We had a quick delivery of the car but I think that is not always the case. Just before we arrived there was a large line of people.

Cons: they are very strict in all damage so please review your car carefully so all damage is noted beforehand. The car had low oil level after one day.

Pros: Impressively we’ll organized, they had a number ticket system at checkout! I did end up noteing a little damage on the car at checkout that wasn’t noticed originally but I’m a bit persnickety about that.

Pros: Not a lot.

Cons: There was a massive line at the car rental place and it was not easy to find the desk at the airport.The car they gave us was damaged (big dents and scratches all over it), and the a/c did not work well..

Pros: Friendly, helpful staff. Good service

Pros: Staff was so helpful!

Pros: New car with decent standard. Clean, no issues

Pros: friendlyness

Cons: i wish it had all scratches marked; instead we had to report a couple of scratches to them before leaving the parking

Pros: They were great 👍

Pros: Quick drop off and checks

Cons: There was a damage of the lid in the boot which wasn't marked in the document. Overall not a problem though

Pros: They were very awkward about conducting an initial inspection. They noted MINUSCULE spots and chips on the paperwork, I’ve never seen a car rental company notate things that were as smaller than an 1/8 of an inch. Bizarre.

Pros: Easy to reach. We got new car with 5 km.

Pros: Good service

Cons: Difficult to find the rental agency, long wait times at the counter, dirty car.

Pros: Everything went well on this occasion and the car was brand-new!

Pros: professionalism

Pros: priced well.

Cons: The deposit is pretty stiff and to be told that I will be responsible for filing a claim with Discover cars if any damage happens to the rented car.

Pros: Horrible car rental experience with ACARENT who refused to honour the pre-purchased contract price & terms. Sicily By Car stepped in and "rescued" our 3 week driving holiday. Excellent staff, great vehicle, smooth check in and out & overall, fabulous experience.

Cons: nothing

Pros: Nothing, they wouldn’t rent me the car, though it wasn’t really their fault.

Cons: That they wouldn’t rent me the car%

Pros: Very quick

Cons: Upon collection at airport...we were just told to sign without knowing what we are signing and given a key to go find our car and figure out how to use the car on our own, full electric... At least the carwash boys helped us out... It took us 3 days to figure out the rest... The other Sicily by car rental places were more than helpful when we were stuck

Pros: Cheaper than other competitors

Cons: Should have shown us the controls of our rented car

Cons: We got fucked over by Sicily by car

Cons: no phone service

Cons: The car was not provided.

Pros: We had problem with the credit car, the agent was very helpful.

Cons: We got electric car, but Sicily is not prepared at all to electric cars. Not enough chargers, or the parking lot for e cars are occupied by non e cars.

Pros: There wasn’t anything I liked to be honest.

Cons: The list is long...rude employees, unreasonable extra costs for literally everything. I would not recommend Sicily by car, not even to my worst enemy.

Pros: nothing

Cons: everything

Pros: Very fast and efficient

Cons: The car was not in the best conditions and we saw that other cars were in a similar situation

Pros: nothing

Cons: nothing

Cons: Arrogant supplier, debit cards are not accepted

Pros: disaster

Cons: i was not given the car

Pros: It was according to my expectations.

Cons: Price was higher than rental in the past.

Pros: Nothing

Cons: RUDE RUDE and again RUDE rental agent. She had attitude. We had issue with credit card and we had to add another driver to be able to rent a car. Problem was that she was very rude and she acted like ok either you pay me or get the f**k out of here without the car. Very rude person. With no desire to explain or help with this situation

Pros: Nothing

Cons: They let me book with a regular debit card, but the rental company said the accept only credit cards. Avoid discovercars.com

Pros: Service was really good. The options offered were good and the service provided by the staff was excellent. The drop off process was simple and accurate.

Pros: Car was nice and easy to drive and was perfect for all the small roads in Italy.

Cons: The wait to pick up the car was almost 2hrs long and they charged me the highest amount possible for the deposit even though I had the cheapest car for only week which resulted in me having to pay an extra £100 in insurance to get the deposit number down.

Pros: Nothing

Cons: In most places in Catania it is possible to rent a car with a debit card and I think this is should be an option also for Sicily by Car without charging you double.

Pros: The car had four wheels

Cons: Very expensive to add a second driver which we were forced to do when they wouldn’t accept credit card attributed to named driver. Chaotic and unclear queuing system. Many people waited for a long time before understanding ticketing system. Operatives in no hurry.

Pros: Easy cat return

Pros: Velocità del servizio nel ritiro e riconsegna, servizio in generale,

Cons: Macchina esteticamente non perfetta e nessuno me lo ha fatto notare male si può far presente al cliente.

Pros: The customer service representative was very helpful

Cons: We wanted to extend our rental for can additional 3 weeks but first had to go through the return procedure and then rent again, another car. Unfortunately, this car did not have a manual so we had to figure out the buttons and controls which we were not familiar with.

Pros: Efficient in communications

Cons: Picking up the car at Catania Airpoirt was shocking. there was a queue out the door and some people told us they had been waiting three hours to pick up their car. Drop off was worse at a different location - the woman was in our opinion deceptive, tried to charge us a late fee because she had been closed for lunch when the Catania airport office had told us we could drop it off, then tried to get money out of us by saying we hadn't paid at Catania, when we already had.

Pros: Car clean and in a good condition, also spacious and user friendly.

Cons: awful to return the car, completely unclear who was supposed to check the car on return and who was in charge of the desk, had to wait 20 minutes with other customers to return the car, and it would have been longer if I hadn't complained!

Pros: I got the proper, exact car I booked, not any "or similiar" as it sometimes is with car rentals.

Cons: The waiting line was terrible, I believe it took nearly 1h to get to the desk. The signs leading to the car rental could be better.

Pros: Disaster , there was a long queue . U take a ticket number and it doesn’t work , I didn’t pick it up

Pros: They didn’t try to sell me their insurance package, they were fairly efficient on the pick up end

Cons: Returning the rental car was quite difficult as the signage at the airport is not very clear and the drop off at the agent could be more streamlined

Pros: So smouth and Tricky.

Cons: Notting. I got robbed😫

Pros: Staff very efficient and nice.

Cons: Over 1.5 hours to pick up a vehicle on a regular Thursday morning seems rather unreasonable.

Pros: nothing

Cons: Pick up took 3 hours in a queue. Staff were slow. procedure regarding deposit was not clear in advance, I do not have credit cards and was unaware that a prepaid card would not be valid and that the price paying by debit card would be double.

Pros: nothing

Cons: 1. Credit card data was stole when I first paid deposit. 2. queued over 2 hours to pick up car. 3. Car I ordered was not available - gave me a completely different class of car 4. Washer bottle was empty

Pros: Nothing at all

Cons: Unbelievably long wait to pick up a car.

Cons: Two hours waiting to pick up the vehicle.

Cons: it took 1 hr 30 min to eventually get to pick up the car. the paper work showed no damage on the car and on inspection, it had damage all around the car.

Pros: The car was the one I booked

Cons: Hard to find office, had to walk down road as no path, waited 3.5 hours to collect car. Agents were very very rude and extremely slow. They didn’t care that they had everyone waiting 3-4 hours to get a car.

Pros: Nothing

Cons: Everything, they ignore us and keep telling use the car is coming. We waited for two hours with an elderly and four kids!

Cons: The wheel of the car was scratched and I honestly did not know it and when I returned the car they charged me for over 200 Euros and that's really ridiculous

Pros: Cheap rates

Cons: Long wait at the pick-up desk