RentalPlus at Catania Fontanarossa Airport

Pros: The rental office is in the same building as many other car rental companies. There was no waiting line. There was no pressure to purchase additional insurance. The process very fast. We got a car in a new condition, we sent pictures of any scratch we suspected to the agent by Whatsapp. The return was easy, there was a guy on the return lot that checked the fuel level and damages and closed the rental contract on the spot.

Cons: Nothing. Everything was perfect.

Cons: Difficult to find the desk

Pros: Good service

Cons: Too much minoucious in inspection of the car at pickup and drop off

Pros: good value & helpful staff

Cons: we were given a slightly larger car (Nissan Juke) than we reserved. also, the car had been in an accident (rearended) and that was the one we got.

Pros: Took 10 mins to find the office as it was out of view from front of Catania airport & not so well sign posted with Rental Plus name. Ended up ringing them for directions. Staff friendly & helpful. No one at the car area when we collected the car but all was easy. Drop off staff friendly & checked the car quickly. Shuttle service to Palermo airport from drop off ran every 15 mins so happy with that.

Cons: Nothing really. Note, could not fit 2 medium suitcases in Fiat Panda boot & had to place one on the back seat which wasn’t a problem for us.

Pros: Very good, clear, friendly and Quick.

Cons: Very good, clear, friendly and Quick.

Pros: Clean car in good condition

Cons: Difficult to find. This can be a lot better!!

Pros: No issues and everything as expected with the booking.

Cons: Very long wait picking up the car due to very busy desk.

Cons: Little bit expensive than other companies

Pros: We were quite apprehensive about using any hire car company as we are aware of the scams that happen. We took videos and photos of the car and everything worked out perfectly. Staff were friendly and the car we were issued was almost news

Cons: Nervous about hiring a car because we had read so many bad reviews!

Pros: Good conditions and price. Service and explanations provided were good

Cons: Car was not very clean

Pros: Car was what I expected.

Cons: Long time to find the agent in Catania. And the there was not a mutual inspection walktgrough to mark damages. They told us to video tape the car before we drive it. The car had many issues not flagged on the contract. So had to justify then with the video at drop off. Including tire wear which was questioned. Luckily it showed in my video. Also although we purchased full coverage online. They said if there is damage we would pay and have to then ask for refund from DiscoverCars. Thats bad.

Pros: All was ok. A very good experience.

Pros: The pickup took a bit longer as we talked about everything important. Also we had to take another car as the preferred was not available but the gave me even better completely new car. Staff was professional explained everything from thew rental and Insurance. The offered their own but did not complicate as I had it from DiscoverCars. I had to upload pictures of car before taking rental.The return was even easier as I just left the keys and uploaded pictures to Whatsup. Everything was OK.

Cons: A bit confusing how to get from airport to rental center, otherwise nothing.

Pros: Fast service, good car and zero problems. Highly recommend.

Pros: price/quality ratio, staff

Cons: n/a

Pros: very kind staff, professionals, new car fleet, the best in Italy, they also surprised me with an upgrade on the rental car.

Cons: I need to fie a complain

Pros: we got a significantly better car

Cons: the adblue tank on the car is empty, we had to refuel ourselves

Pros: Kindness and competence of the team

Pros: It was easy to find, no queues when picking up the car, no scams, deposit was returned within 1 week, didn't have any problems

Cons: Nothing

Pros: Car rental agents were quick, open to communication and very helpful. Car was new and clean.

Pros: Easy to use, reasonably priced and nice car

Cons: Car drop off in Palermo was not at the airport and the shuttle driver was rude.

Pros: The car was good and friendly workers

Cons: Waiting time, information for return car was incomplete

Pros: Very efficient service. Polite staff

Cons: Drop-off was a bit difficult and shuttle to airport slow

Pros: Nothing against RentalPlus. Unsatisfaction with DiscoverCars service mainly.

Cons: Nothing against RentalPlus. Unsatisfaction with DiscoverCars service mainly.

Pros: Almost everything, they were clear and quick and explained everything we needed to know. They upgraded us to a new awesome car that had everything we needed (sensors, camera, navigation) so that was amazing, thank you.

Cons: They offer some extra insurance (at quite a high price, basically same price of the rental), saying that the insurance I got from Discover Cars will try to not cover damages like scratches etc. At the end luckily I didn't do or have any damages done to the car but during my trip I did have a sense of worry and fear that if something did happen it wouldn't be easy to get refunded.

Pros: ease and speed

Cons: This time nothing

Pros: Simplicity of ordering. Detailed instructions for getting the car.

Cons: Nothing, really. Everything went smooth.

Pros: Fast service, no queue at kiosk, good quality & clean car, fair and smooth check-in & out procedure, great value, would use again

Cons: When checking in I had to go all the way to the car hire desk to get an agent to go back to the car so they could check it, minor but annoying; I also asked for a Fiat 500 yet got a massive estate car which was awkward on the small roads.

Pros: The agents explained me everything. The car was new, It was cleaned inside.

Cons: The car was not washed.

Pros: easy to return car

Cons: i am still waiting for my deposit , i was charged £382 for 7 days, which was double my online initial booking

Pros: Had to maintain car with fluids at my own expense. Yet to receive a refund

Cons: See above. Terrible service Shuttle to airport was late

Pros: It was straight forward to pick the car up.

Cons: Finding front desk outside airport.

Pros: Sourire et efficacité

Pros: Easy to arrive, fast counter service, the girl at the counter -Desiree is great. She helped us a lot. She explained about the car, help with the route

Cons: Good servise.

Pros: Nothinh

Cons: Extortionate zero excess insurance. Beyond a joke.

Pros: Great service especially by Francesco. Not pushy, perfect car collections, very friendly service and not after your wallet. See full review in google.

Pros: Our agent was kind, courteous, and helped us understand the somewhat unique process of returning the car.

Cons: The location was a bit tricky to find, but that's much more due to the complicated mess of parking and various rental car companies.

Cons: Finding the rental centre could be easier

Cons: Ad-blue warnings due to low level was really annoying. Also there was missing windshield liquid missing! Car was not the cleanest overall..

Pros: Low price, new, good car, fast service

Cons: Maybe car could have better features - like parking sensors or rear-view camera.

Pros: The car was new and clean

Cons: I rented at site Discover with full protection , and they said it was not full , ask for pay more for insurance. Dificult to find the office at the airport in Catania and they gave me wrong address of drop of local in Napolis !!

Pros: excellent customer service perfect cars

Pros: No see above review

Pros: See above note.

Cons: See above note and the car had a service icon lit when I picked it up. I investigated when I got a message that the car will not start in 250 kms unless dealt with. Then I needed to find a dealership to service the "adblue" needs of the car. I submitted the Visa receipt for reimbursement. Also GPS system kept asking me to update it! That was annoying. The dealership fixed it.

Pros: Efficient and friendly

Cons: Mix up over the dates which was a fault on their system but they immediately found as a suitable alternative car.

Cons: Rental Plus did not allow me to pay for the cost of the rental on my debit card and the security deposit on my credit card. They forced me to pay an additional 351 EUR as a penalty for not paying for rental cost + security deposit on a credit card in one payment. There was no communication from Discover Cars on this very specific requirement.

Cons: The cost reserved for damage deposit. Seems extreme.

Pros: They were very professional and quick for Italian standards, who are really slow.

Cons: It was only a bit complicated to understand from the agreement whether should we wash the car before returning it or not. Also, they should really provide a pen for a customer to sign their name on the iPad. It is insane what my signature looked like :)

Pros: Gave us a bigger car, fully equipped, new and clean. Relatively fast checkout, super fast check-in. No issues whatsoever. Recommended.

Cons: There is a surcharge if you happen to arrive late (flight delayed) and miss the closing time.

Pros: Competent, fast service

Pros: Personale cordiale, preparato e pronto a soddifare ogni richiesta

Pros: Every thing was ok

Cons: Unlocked deposit is a long time!

Pros: Polite, efficient, spoke good English, seemed very professional. For no reason known to me we got an upgrade to an almost new Audi Q5. Thanks so much for this, the car was wonderful!

Cons: The layout of the airport made it tricky to find the office

Pros: Very nice and helpful staff. Car was great. Recommend.

Pros: They are very helpful and professionel. They were fast to handle the rental. We recommend them highly

Cons: Car park a bit hard to find

Pros: The car we received was almost brand new and in good shape. Also we had the luck of finding a RentalPlus agent on the parking lot, so the drop-off was very fast. The latter was a bit of luck though, as it was quite hard to find the RentalPlus drop-off / parking lot.

Cons: We spent almost two hours, after a 15 hour trip to Catania due to delays, in their office. First waiting on other customers, later on waiting on their systems and paperwork. It took ages to get the key for the rental car and to get our ID's approved. Their system was at fault here, so I would suggest to invest in a better one. Also we booked a compact car and received an SUV. So basically we were driving the narrow streets of Siciliy with a car which was about twice the size we wanted.

Cons: For reasons outside of my control, I was unable to get to Catania airport on 31st July to pick up the car. I used the Whatsapp number to message that I would not be able to do the pick up which was acknowledged but no help was offered to re-book the car, or offer to refund what I had paid up front. Not a great customer experience unless you want to follow up now and offer some redress.

Pros: CORTESIA, PRECISIONE, PULIZIA, DISPONIBILITA', MACCHINA NUOVA

Pros: Good car.

Cons: Craziness about debit card - usage for deposit confirmed via chat, than blackmailing and additional insurance payment requested. Sorry but nowadays deposit via debit card preauthorization is a standard thing for 10x more expensive sailboats.

Pros: A big thank you to all the RentalPlus staff for the prompt service and especially to Mr. Francesco for his friendly attitude.

Pros: Nice people

Cons: Nothing

Cons: Super difficult to find in airport. Also car was dirty and tank was only half full.

Pros: the pickup was amazing

Cons: the drop off was a nightmare at lamezia. They didn’t speak english or french, refused to provide me the documents i needed. We’re arrogant, mean, unhelpful. Would never recommend that to anyone. The staff in Catania were really nice however.

Pros: The guy I dropped the car too was very personable

Cons: Everything else was a mess

Pros: Pulizia auto e gentilezza del front office

Cons: Insistono conforti la loro assicurazione nonostante ne abbia già una stipulata con la Discover Car. Dovreste intervenire.

Pros: Very efficient ratio quality/price

Pros: Francesco was very knowledgeable and helpful. Told us about local favorite places and restaurants. And was very detailed about the car, parking and returning the car.

Cons: Everything was great!

Pros: The staff was helpful and nice.

Cons: Was not easy to find the desk when I arrived in Catania Airport. The path to deliver the car was as well quite challenging (like a puzzle).

Pros: They gave us a free upgrade to a brand new car. Good price.

Cons: Dropoff location in Palermo recently changed. There were no signs indicating where to drop off the car, and Google maps led us to an incorrect location. We reached a rentals plus clerk who had to drive from the airport to the drop off location to pick us up and take us back to the airport. This was a time consuming process and we’re very lucky that we had given ourselves lots of time. Rental agent tried to get us to spend an additional 200 euro for insurance despite us buying your full coverage.

Pros: They scam you with damage claims you didn't do.

Pros: Horrible company that I won't recommend. Cheating !!! My booking was around 230E and I paid 391E

Cons: Difficult to find, Not friendly stuff, just ignoring people. Price completely different !!!!

Pros: They offered me a safe vehicle for the road conditions in Sicily.

Cons: It was not the vehicle I specified. I called and email a few times prior to my trip and none would assure I'll have such vehicle. Landed on Sunday, spent a lot of time requesting the vehicle but nothing. They should be clear that Fiat 500 is not in stock for Sicily due to safety.

Pros: absolutely all

Pros: Very straightforward and efficient

Cons: Signage could be better when it comes to drooping off the car but it wasn't difficult to find

Pros: Collection and drop off made super easy!

Cons: Nothing at all!

Pros: New car with low mileage, great condition. Friendly staff, good prices and normal deposit, I had 500 blocked for a Panda, most rental agencies block up to 1800 for this car-categorie in Catania airport. AMEX is accepted which can be a problem at other agencies.

Cons: Returning the car could be faster with a own return-desk at the parking, now you have to return the key at the rental desk and then walk outside with the agent, if you are in a hurry this could take up some time.

Cons: Try to sell all possible insurances.

Pros: New cars

Cons: 1. The service representatives are VERY slow in processing customers. It took about an hour to process us, given all the data was there already it's ridiculous. 2. the car wasn't ready even after all the time we spent at the counter. 3. when we had a problem, they offered to send a tow truck to pick the car up, and leave us in the middle of nowhere, and asked us to come pick a replacement car from the same place we picked the first car. (about 100 KM from our hotel...)

Pros: The price is excellent. Close proximity to Catania airport. Drop-off after midnight. Unlimited mileage.

Cons: They forced us to take a full insurance & they block 100€ for the gas which we brought it full but they never returned the money while I sent several emails, left without reply from their side

Pros: Fast service, great value, easy and convenient.

Pros: Very friendly and efficient representatives - Franchesco and Neomi - quick service, did not try to push for other services (e.g. insurance), exact explanations - and a car exactly as ordered!

Cons: nothing - everything was just perfect!

Pros: The cost was very reasonable

Pros: Correct and fast

Pros: car was quite new and blocking sum was relatively low compared to others

Cons: none

Pros: Quick and easy setup

Pros: Almost new car (12160 km when we picked-up), whiteout any damages

Cons: The car was a bit dirty inside (strange dust lines on board/plastics, solar cream on the door faces)

Pros: Absolutely nothing. One of the worst companies I have ever come across in my life. Terrible service.

Cons: It was not clear where to find the company. “Meet and greet” never happened. Queued for 2 hours. Once we got to the front, we’re told the car would be 1 hour more. So 3 hours late. Absolutely terrible and will be telling anyone that will listen!

Pros: new car, clean car, fast service

Cons: car dropping is complicated, bad signalisation on parking, no rental company sign anywhere

Pros: The rental agents was unskilled, she didn't know that exist also wireless credit card, she tried to propose us another assurance in order to accept our credit card

Cons: Time taken to collect and queues for all the companies meant it was chaos, this could be much better

Pros: Stuff understandable and King, nice car fast process.

Cons: Bit expensive also nobody around to check the car but lucky I always take a video.

Cons: I have problem with refund. Due to credit card problem reservation was paid twice!!! But as told, I should receive refund that i never did receive

Pros: Nice good quality car, after car return full deposit sent back to my credit card in few days.

Cons: I could not find the place in the airport, wrong description of it at the voucher - when I called the place numerous time - no one picked up :(

Pros: The car itself, the price and the drop off

Cons: The car pick up process was the most inefficient and slow I have ever experienced

Pros: Easy service and a brand new car - perfect!

Cons: Having to pay using a credit card for both the rental and insurance as I get charged fees to use. Would have preferred to use a debit for the bill and credit for insurance

Pros: Very friendly team. Easy booking. Easy check out. Easy return. Good price. Electronic 'paperwork'.

Cons: Difficult to find pick up desk from terminal as it's not on the paperwork and not sign posted. Return was ok but very difficult to find the right entrance to the drop off area as it's not signposted. Ended up going in the exit!

Pros: Nothing! I've had much better service from all the other car companies. This was the worst.

Cons: Nothing!