Goldcar at Catania Fontanarossa Airport

Pros: overall the car and service provided is quite good

Cons: first of all, the desk-keeper wanted me to purchase at all cost their insurance package. Secondly, Gold car keep the deposit customers pay until 30 days the first day of rental period. So I'll have to pay interests to my bank while they keep my money in their bank. they said everything is explained in the rental agreement. Never again with Gold car!

Pros: Slick pick up and drop off

Cons: Car was a bit underpowered

Pros: nothing much other than the friendliness of the rental desk.

Cons: almost everything … systems down on pick up, car in poor conditions, impossible to access customer service, extremely unfriendly/ unhelpful/ impolite drop-off personnel.

Cons: Did not pick up the car. Had to make a new booking on the spot, twice the price.

Pros: Nothing because they told me the insurance I provided with my broker was effectively not cover damage and moreover they don't accept Amex so I couldn't rent the car

Cons: the pickup office was not very easy to be found

Pros: Courteous staff

Cons: Refusal to acknowledge or honor down payment made online via Discover Cars

Pros: easy collection and drop off

Cons: condition of car, lots of scratches

Pros: All as expected

Cons: Trying to upsell when collecting - don't do it, I've ordered what I want. If i wanted extra insurance i would gave ordered it. Signage for vehicle returns was very poor

Pros: I couldn’t pay with my card nor book it on my girlfriend name so I had to drop the reservation and use a different provider!

Pros: Smooth process, good prices, quality car

Cons: The locations of desks and parking could be better signposted

Pros: Speedy handing over of the car when I returned it

Cons: Ling queue for pick up as I waited more than 1 hour. The representative insisted i took an additional insurance which I had put in place already. I did not end up taking the additional one and but representative kept saying that would not cover anything

Pros: I recived the model of car I’ve reserved

Cons: I spent 130 Euro more for the insurance because Goldcar’s agent told me that the insurance I’ve payed to you was totally ineffective to cover damages in case of accident. So the total cost of my rent doubled and I feel such as zombasti pulled my leg.

Cons: The service is not helpful at all. In fact, I felt like I made a problem cause I came. I had a problem with picking up a car and they didn’t want to find a good solution for me. Completely different than in Maggiore.

Pros: Although I requested a Goldcar representative to rent a car on the date and at the agreed place, I was refused. As a reason, I was told that the payment card is not acceptable. It was a sufficiently covered payment card completely identical to the one with which I paid the above deposit on 20.08.21. The offer of full coverage in cash (including deposit) was also rejected. I stayed at the airport with luggage without any vehicle with a booked date of accommodation at a distance of 120km. Horrible

Cons: Refusal to rent a car using the same payment card with which I have already paid a deposit for renting a car. Goldcar car rental is not located in the arrival hall of the airport, as advertised, but in the car rental center outside the arrival hall.

Pros: Rien du tout

Cons: Absolute scammers. The Goldcar employee that gave me the car never informed me of any penalties if some gas would be missing. They handed me an Italian contract, even when I indicated I don’t speak one word of Italian. Then when I drop off the car with some gas missing, the lady tells me everything is fine and I put my signature. 15 minutes later, I get charged €11 for gas (ok..) and €50 penalty (crazy!). They don’t mention on purpose. Just Google Goldcar. Total scammers!

Pros: Correct information and very quick.

Cons: The Goldcar desk is not placed directly in Catania arrival hall but out side of airport. Goldcar is hard to find as there are no information signposts. Goldcar desk agent do as much as she can to impose additional insurance even though I had full coverage. (20 minutes time). In total I spent 2,5 hours to get a car. I looked for Goldcar desk for 0,5 hour. Additionally about 1,5 hour wait in the queue. Next about 25 minutes of time together with rental desk agent even if I was checked out online.

Pros: nothing, you are cheating people

Cons: we didn't like it all, will never use your service again and will share the experience we got with everybody

Cons: There was no staff member when dropping off the car, although this was during official working office hours. Also no confirmation mail after that, that everything is OK with the car.

Cons: I danni della macchina non erano tutti segnalati. la pulizia della Macchina sia interna che esterna non era stata fatta.... O fatta male

Pros: I do not get my ordered car. My flight was a delay because COVID19, and we arrived at Catania at 5 p.m. instead of 11a.m. Officer in GOLDCAR explane me, that my order canceled. money, which I pay do not return me. I have to order car again, and pay twice. My best regards you will get from IF insuarence , because I insuare my jornej.

Cons: The car had lots of scratches that weren't marked by the rental company. The agent there was rude

Pros: The car is working, just this!

Cons: The second insurance covers the first one! So I gave money for nothing ...

Pros: Nothing, they were rude and after waiting one hour and thirty minutes they tell me I can't rent the car.

Cons: Everything.

Pros: I did not like the service at all.

Cons: They charged more money than quoted. And I will persue this issue. They took advantage of us

Cons: It took an hour and a half to get the car. I was charged more because they did not have the car I reserved available.

Pros: Nothing!

Cons: They were completely dishonest and we were taken advantage of by their staff.

Pros: nothing

Cons: the attitude and the concept of car insurance was a major issue and it was an issue for everyone so the que for pick took quite long time. Thanks to discovery car call center they cleared all our questions. All the explanations coming from the agent was not satisfying and made it all worse and more and more confusing. It was almost a strategy to meke you get confused and accept all extra charges which was way much more than the rental price. I will never ever ever again use gold car services