ACARENT at Catania Fontanarossa Airport

Pros: The agent, Francesco was very nice, polite and very helpful. He explained everything in detail and even suggested another car (at the same rate) then the one we had chosen ... and he was right ! We enjoyed our 2 week plus very much with this rental.

Pros: Staff were swift to respond and supportive when our flight was severely delayed.

Cons: Wish they hadn't tried to sell us extras on arrival. We thought we had everything covered through our initial booking but felt we had no alternative but to pay extra for the car to be washed/interior cleaned on our return. That was certainly one we hadn't encountered on previous trips!

Pros: Nothing, Rude, aggressive, Surrounded by 4 Guys. absolute Scam.

Cons: See Above.

Cons: Try to rip you off whenever they can

Pros: Flexibility, responsiveness, reliability of the promises

Cons: The 3000 EUR of own share of insurance is way more than expected and consequently I felt in major financial risk during the ride. A better basic insurance would have solved this issue.

Pros: The car itself was great

Cons: The staff not customer focused

Cons: There wasnt correct the information about paying with debit card. I ve to pay a lot More...

Pros: Price

Cons: The car was not really what we ordered. It wasn’t clean (inside or outside). The tyre pressure warning light was on but the pressures appeared to be OK when we checked. The screen washers didn’t work at all - even after we added water.

Pros: Service not provided and when I told them that we could make another booking online, it was apparently too complicated for them, so we went next door

Pros: it was cheap

Cons: the insurance was and the service was shocking

Pros: auto bylo hybrid, spotřeba 4,5 l

Cons: Půjčovna nebyla nijak označena,

Pros: Quick service and good record of pre-existing damages

Pros: The price, fast service

Cons: The babyseat was a bit old and dirty

Pros: Nothing.

Cons: The rude Acarent agent.

Pros: pretty rude service!

Cons: they insisted on charging me extra for insurance I had taken out!

Pros: Price

Cons: Be careful, the employees cheat here and foreign tourists are ripped off: We were accused of additional scratches on a rear right door that was already massively damaged when we took over. According to a list, we had to pay €268.-. 1st class fraud and a shame for the image of Sicily.

Pros: Excellent customer service!

Pros: Watch out for ACA RENT ! They're gonna robbed You if they have a chance !

Pros: Very helpful in changing out our car quickly after us noticing a few issues - and just great service overall!

Pros: Car was good.

Cons: I did not like or expect to pay for the carwash as it was not stated as my obligation in the reservation contract.

Cons: Charged late pickup fee even though the office was open.

Pros: Nothing

Cons: very poor service and no customer awareness. In fact they directed me to another hire copy who were 300% more expensive

Cons: They did not have a clue on how to pay the parking fine I got issued, directed me totally wrong to the police on other side of the city instead of just going to post office. At picking up the car they tried to get me to pay 10eur for "cleaning the car after the drop off."

Pros: Return was great, I opened my car door upon parking and the agent was there waiting to check my car, just as well due to the diversions approaching the airport we were running late

Cons: Paperwork took 30 minutes and then another 20 minutes waiting for the car cleaning to be finished. Then a further 15 minutes checking the car with a fine eye for any damages as the car had done almost 20k km their were alot of minor scuffs and scratches ALL had to be logged. So although their wasn't anybody queing before me the process almost took 1 hour

Pros: Nothing

Cons: Your criminal activity

Pros: Nice car.

Cons: Difficult finding the pickup office. Very difficult finding the drop off point. I was looking for Acarent or Vip dropoff, it was quattro?

Pros: Nothing

Cons: They rented the car that I already paid for to someone else, didn't have any other cars, so we spent the day looking for other agencies that have a car. Moreover, they told me that I will get my money back although you (discover car) don't agree

Pros: After I found the desk was fast

Cons: The GPS and empty tank

Pros: Problem with starting ignition due to a little button under the steering Wheel that several times didnt permit to Switch on the car. Position lights had a difect and burn out the last days with lots of danger during the night

Pros: Had a tyre that needed pumping up every couple of days and warning light on to indicate it.

Pros: I got a better car than expected. Simple vehicle return procedure.

Cons: the price

Cons: A full to full fuel policy was negotiated, but we arrived and the car only had fuel in reserve (30km). Trifle: The car had a removed antenna, the radio was unusable.

Pros: Friendly

Cons: Nothing

Cons: Acarent were shockingly bad and you really should not be selling them.

Pros: friendly service

Pros: Excellent service, new car,good price Very friendly agent (angela)

Pros: Average

Cons: Average

Pros: They changed the car in one day, but i lost many time

Cons: The first car was old, with many problems and dirty

Cons: At pick up we were told that the enhanced insurance we had taken out with Discover card was not valid and that we needed to take out a second insurance with ACARENT. This developed into a minor row and there was a lot of bad feeling around the rental. ACARENT staff were very impolite and aggressive when I refused to take out additional insurance. This spoiled our trip as we were not at all confident that we had insurance at all.

Pros: nothing

Cons: The Chap on the desk sub letted a car to another male before serving us before then saying that he had no cars to give us and that our booking had been cancelled

Cons: Brake lights not working or properly inspected before handing off vehicle as a rental, plus windshield wiper fluid over soapy/greasy made for VERY dangerous driving experience into the sunlight that was difficult to remedy. Rental agents were way too picky about scratches to the point of practically going over the car with a magnifying glass. Made us feel very nervous. They also requested the vehicle be vacuumed before returning which was extremely difficult to find as tourists in Italy.

Pros: Free upgrade to a brand new car

Cons: Bit hard to find since locatiedirecteur outside the terminal

Pros: Accidentata

Cons: I cartelli di acarent ci sono fino ad un certo punto. Poi subentra altro fornitore con altro nome sarebbe stato meglio avere indicazioni precise

Pros: It was fast, straight forward, they don't block ridiculous amounts of money and they unlock it fast after your trip (less than 3 days in my case). They communicated pretty well via Whatsapp. They didn't even push too much for their own insurance, when they new I had my own.

Cons: The full to full policy is interpreted as "same to same", which means that the fuel tank isn't full and you need to return car with exactly the same amount. This of course leads to giving them more fuel than you should.

Pros: First car developed a fault so they changed it at no cost.

Pros: Affordable price

Cons: Too much time picking up and returning the car.

Pros: Friendly helpful staff

Pros: We had an upgrade and the car was new (6 km)

Cons: The car was completely covered by brown dust and the fuel was barely enough to reach the first filling station They try to sell us (very insintingly) another insurance although we already had full coverage with discovercars.com Finally, they did not explain anything about the car and the car was parked in the tinniest slot so to be Covered they made me move it. (In case of scratch it would have be my fault)

Pros: A aren't respected my lack of credit card and allow me to use debit

Pros: Superb price for almost a new car. I was a bit afraid of a Hybrid but the Panda proved to be very good.

Cons: Initially I decided to clean a car myself so I initially rejected this service. Later I realized I will be short of time and wanted to additionally order a cleaning after dropping off the car. This request was denied, because "that would be change to the current contract which is not possible". Where there is a wish there's a way... Another thing - part of a contract was in Italian language only.

Pros: Fast drop off

Cons: Too much time on check in counter

Pros: Politess and patience of the staff

Cons: They don't recognize Discover Cars insurance

Pros: la cortesia degli addetti alla consegna/riconsegna del veicolo

Cons: purtroppo ad un controllo dei carabinieri non erano presenti copia del libretto ed assicurazione per cui ho preso la multa di cui ancora aspetto il rimborso da acarent

Pros: low price

Cons: very high deposit, long waiting time for the return of the deposit.

Pros: Waiting time was good and their representative was friendly.

Cons: They didn't give me a station wagon as I had booked as they had none.

Cons: very unpleasant. short, argumentative

Pros: Pickup was relatively quick and efficient. We got a car one grade higher both times.

Cons: The child seat smelled so badly we had to wash the cover. Our first car broke down -- it took hours to reach them (standing roadside with a kid) and then they tried to get Fiat assistance which we found out no longer covered the car. Our taxi fees back to their office were never refunded, not speaking about a half day lost. The new car we received displayed a tire pressure warning after 150 km's. I wonder if they ever check their cars between service periods.

Cons: Trying to focus on a damage which wasn't mine

Cons: Completely unhelpful having cancelled contract

Pros: Spoke English, quick service

Cons: Car interior wasn't properly cleaned, car had quite a few scratches and damages.

Pros: The communication at the check in with the employee

Cons: Customer service, way of handeling problems with the car, communication, financial handling of the booking.

Pros: Upgraded car for free Smooth and straightforward process

Cons: Filling paper documents - could be limited in 21st century Necessity to have credit card, debit not enough

Pros: The fact that I received a BMW 1 Series instead of Fiat 500x

Cons: The car was rather old, engine was lacking power and I had problems closing the trunk. I was charged 250 EURO for a scratch on the front bumper and now I am waiting for you to compensate me. Ideally ACARENT dealt with this compensation issue directly with you without involving me as a customer.

Pros: cortesia e sollecito disbrigo delle pratiche

Cons: viene consigliata - ma direi obbligata - una polizza aggiuntiva di un centinaio di euro quando le coperture assciurative erano state scelte in fase di prenotazione on line, quindi ritengo che le informazioni siano quantomeno non corrette. Ho avuto necessità e non è stato facile rivolgersi ai numeri dell'assitenza-causa problemi pnemumatici-ed una volta raggiunti mi hanno praticamente lasciato da solo nel mezzo delle complicate strade sicialiane, precisamente la strada che da Sampieri va a Scicli

Pros: Le véhicule ne correspondait pas à celui réservé car plus disponible (berline au lieu de SUV) Panne après quelques kilomètres (perte de temps et stress le temps d’être dépanné) Deux voyants allumés, signalés au loueur sans retour de sa part. Le voyant de frein nous a inquiété et obligé à changer notre trajet (annulation d’hôtels…) et notre inquiétude était justifiée : les freins sont tombés en panne ce qui était très dangereux. Le loueur a fini par nous donner un nouveau véhicule.

Cons: Le nouveau véhicule a affiché un voyant adblue quelques minutes après le départ ! Nous allons porter plainte compte tenu de notre mise en danger sans action de la part du loueur et de la vôtre. Je vais contacter notre protection juridique.

Pros: They were vey helpful. Worked with us because the main driver did not hold a credit card.

Pros: upgrading the car category

Cons: the car had some technical problem

Pros: Prix compétitifs et agents honnêtes

Cons: Difficile à trouver (sur le site il y avait écrit "dans le terminal" sauf que ce n'est pas le cas), ils sont à 5mn à pied il faut juste le savoir

Pros: Nice guy. Fairly quick and easy

Cons: Many scratches not listed that we pointed out. Wonder if we didn’t if we would have been charged. Check carefully people!

Pros: Not much they charged me twice for a false damage claim and now when I write to them twice they haven't replied ...my credit card company is aware of the double charge but the hire car company won't reply to my emails to rectify their mistake

Cons: So I'm still in dispute over the charges We inspected the car on pick up at night in a dark carpark went over it by torch and photographed and made notes of all scratches & bumps on hire out form of the rental agreement On return they pointed out a bump way under the car on the bottom of the car passenger side which I had to lie on the ground to spot and which we never looked at on check out. I know I never bumped the car so it seemed wrong Then I had to pay 260 euro for the damage excess!

Pros: friendly

Cons: there was a little bit sand ( beach ) on drivers side and not enough gasoline ( a few l. fuel ) I had to pay 85 € more

Pros: What we like? Absolutely nothing. Total scam operation. SHAME.

Cons: Where should we begin. There weren’t any service. We couldn’t pay with a Debit card, and even though we had a normal credit card, we couldn’t pay for it, because it was in another name. We couldn’t simply place a new order on the same car in the name of the credit card holder, which is a total fraud.

Pros: Very fast!

Cons: Car was not in the best condition.

Pros: low cost friendly service by car rental company

Cons: more detailed directions to rental office needed. ( at Catania the external rental offices can be in 3 areas. We spent time searching 2 before finding out it was in the third)

Pros: Francesco was really helpful, efficient and friendly when we arrived to pick up the car. Explained everything clearly. The car was in excellent condition and perfect for driving on Sicily’s more rural roads

Cons: Nothing

Pros: best we have had at catania

Pros: Delivered replacement car to our rented accommodation, an hour from airport.

Cons: Reserved full-size car; they didn’t have one, so was given compact for two days, then estate car. Compact had a tyre issue and went flat within first hour of rental.

Pros: Good price

Cons: Usual Italian nonsense for hanging around as if starting the process from the beginning!

Cons: Despite the booking form confirming that I could use my debit card to secure the deposit, I was told at the desk in collection that I couldn’t and therefore could use them to hire a car. I then had to hire through another firm on the day which cost more than triple the price

Pros: All of it.

Cons: Was a little hard to find.

Pros: Everything, only one thing, Gastank almost empty. So we had to drive 300 km and after 00.00 it's difficult to find a gasstation. A full tank is better.

Pros: No queue and expected our arrival

Cons: Did not accept American Express card

Pros: Friendly and quick service.

Cons: Nothing, nada, niente!

Pros: Efficient agent, once found the office) and competitive pricing

Cons: Difficult to find the office because the instructions were not clear. When dropping off the car, waited over 20 minutes for agent, but no-one arrived so had to leave keys& documents with someone else from another rental company. Having said this, the deposit was returned fully almost immediately

Pros: Price

Cons: Car has not been cleaned

Pros: Nothing

Cons: There was nobody at the disk or parking and nobody answered the phone. When we have been waiting for 30 minutes and several phone call with no response. We have to rent a car by an other company.

Pros: Value for money. In the end, we got our deposit back

Cons: customer service (or lack thereof) car with damages feeling of distrust despondent car rental agent. rental condition: "if you do not show up within an hour of the start of the booking, we cancel and keep your deposit" disclaimer "if our car is stolen in Catania, you are on your own"

Cons: One Hour waiting for the car despite car rental agents were saying 5 minutes delay. Car arrived all dirty outside and inside

Cons: The representative was extremely unhelpful and seemed as if he just couldn’t be bothered with us. On top of many other issues although we had pre booked a car seat there wasn’t one available. The representative said he would go and sort it for us but after 30mins we went back to the desk only to find that he had forgotten about it. Would not recommend ACArent at all.

Pros: English excellent. Car almost brand new. drop off mega efficient and quick. very pleasant person to deal with.

Cons: Waited an hour from time we arrived to time we drove off. Only one person on desk. Another person in front of us. But even when we got to the agent it took forever to go through every upgrade imaginable. Outside of the car was filthy. Would have been nice to have given us a clean car. I mean how long does it take to wash it? Inside wasn't really that much better.

Cons: Not a very friendly representative. Wanted to sell me a full coverage at an additiona 150 euro even though I had already had full coverage. But according to him that was no good as it was not through their own office. Didnt do that. Also had to pay an additional 40 euros for the additional driver eventough it was included in my price aswell. Paid 37 euro extra on VAT charges which is more then communicated on your website.

Pros: Absolutely nothing. To the point I didn’t care About the money I prepaid, I went to sixt and rented another car 5 times the price of ACA and yet I was happy with the service

Cons: Extremely bad service from A to Z

Pros: Very good representative. Very good value

Cons: Better direction s to office would have been helpful

Pros: Nice staff

Cons: Still waiting to hear from them regarding slight damage

Pros: Clean car. Provided half full. Comfortable

Cons: Took 45 mins to return the car as the rep was sorting out one other customer. Not very friendly or welcoming. Missed a major dent on the car during the initial inspection.

Cons: Firstly, they made us take additional insurance. When our car broke down, we were calling ACARENT for an hour. When we finally managed to get their customer care, he did not speak any English - we almost missed our flight back. In the end, they billed us for a scratch on a rim and a slashed tire (act of delinquency) almost €1000, and they were telling all sort of lies to get our credit card data to charge us. We paid the full amount in the end, and luckily - we had DiscoverCarHire insurance.

Pros: I was expecting a torrid time when returning the car as the delay in receiving the car meant I did not inspect it as throughly as I normally would

Cons: They did not have the car I booked (Kuga automatic ) and I got a Fiat 500x manual instead. When I asked if there was any compensation... The answer was to go rent from others if I didn't like it. They apologised and acknowledged it was their mistake but did little to remedy situation.

Pros: Nothing

Cons: I booked a car for me and my mother to use. However, went my mother went to pick up the car they said that despite the booking, they didn't have a car available for her and that she had to use another company called Automax, which had cars available. Our experience with them was terrible.

Pros: Nothing kind to say besides the service seemed friendly enough and there was a minimal language barrier.

Cons: Picked up the car in an unlit parking lot and provided no light to inspect any damage on the car. Felt extremely rushed inspecting car. Certain areas like very dark smudges were said to not damages and shuffled away from the area. Returned car and was told extremely small knicks we're damages. Asked for a quote guy said he was new and they outsource had NO idea how much it would cost. They drove the car away quickly and we had no further time to inspect or discuss. Shady people. Scam artists.

Pros: Great service, fast and efficient - he gave us a map and pointed out various places to visit during our stay.

Cons: There was no car for us and we were left stranded

Pros: Extremely helpful and frinedly rep at the desk

Pros: Price and no queue.

Pros: No waiting. Nearly new car.

Cons: When I booked, the documentation said it was a Ford Mondeo. What I got was a Ford Fiesta, although it was a very acceptable car!!!

Pros: Not much.

Cons: The 2 agents that I met at the desk were rude, unprofessional and unfriendly. Everything they said and did made me highly suspicious that they were going to do their utmost to scam me in some way. The car was returned out of hours as per agreement and I was mation whatsoever about that process. This was particularly relevant as to what I should do with the key. That lack of guidance and their failure to have a sensible system (or indeed any system) caused me a major problem.

Cons: Attempted to say that car was damaged upon return when it was obvious that scratches to hub cap were very old.

Cons: Service desk was quite far from the terminal and not too easy to find. It took some time to get the car.