Brent at Catania Fontanarossa Airport

Cons: They charged me over 800 euros for a scrape on the windshield that I definitely did not cause. I believe their old wrongly installed windshield wiper caused the scratch.

Pros: I would like a refund

Cons: I would like a refund for no car rental

Cons: The guy at the pick up was rude and arrogant

Cons: The radio did not work

Cons: Lack of informed communication and clarification that we would need an international license

Cons: I am still waiting for the refund of my €90 deposit, a guarantee used to completely fill the gas tank, which was done before the vehicle was handed over to the BRent rental agency at the airport. I would like a full refund of the deposit, otherwise I will file a complaint and proceed with my legal protection with my law firm, I have proof of the fuel filling. Please respond quickly to my request. Best regards. Dominique FOURNIER

Pros: No water in tank for car wipers

Pros: The car was pretty damage

Pros: Staff speaks English and one speaks french

Cons: Good price

Pros: Easy to deal with, a small issue re booked fee and a different fee (higher) when we collected the car delayed us a little but the staff sorted it out through phone calls etc with the booking agent so in the end no issue. Car type was as booked and had a few minor bodywork issues which were all highlighted to us when we took the car. Drop off was quick and easy. Would happily recommend.

Cons: The collaboration with Discover Cars it’s not working.

Pros: The staff was very polite and professional and service was quick

Cons: Sicily is joy

Cons: Hard to find rental desk

Cons: It was really hard to find rental desk, because it´s now located outside the airport building.

Pros: Friendly agent..once you got served.

Cons: Only one person serving about 10 clients and it took far too long to get served…

Pros: nothing

Cons: Definitely something’s wrong with their POS. The guy from the counter was super rude when we told them that their POS is faulty. We had to call our bank twice because we thought there is something wrong with our card because it kept returning “pin wrong” error. But how come the PIN worked just fine when the guy told us to pay over 400€ with all the warranties and so on?!?! We wanted to leave a deposit and pay 140€ as advertised online.

Pros: Very helpful and informative staff at Catania b-rent

Cons: All good

Cons: The car was not washed and lot of dirt, however they charge every customer 15 Euro as washing fee. They charged me also 15 Euro before picking the car or I have to return in wash condition. But the car I received was not washed or cleaned. They asked and were forcing me for buying additional insurance even though on Discover car voucher it was written I have insurance, but the car company was not happy with the type or coverage of insurance provided from DiscoverCars.

Pros: The car was clean and new.

Cons: Lack of transparency on website! Cheap price and after "fear strategy" to pay full insurance! It should be super clear since moment zero. Employees at B-Rent were totally disengaged. Poor people. Huge queue and super inneficient process.

Cons: Mi ha bo addebitato un danno difficilmente visibile nel controllo, il personale già sapeva perché è andata direttamente lì sotto il paraurti anteriore. Poco professionali

Cons: Needs to be improved: customer orientation. They offered two option to upgrade the insurance, although my decision was the 3rd one. They forced us to pay 15 EUR cleaning in advance, or 15 EUR renalty if we can not deliver back the car with fresh cleaned condition. This process is quite unique, and not supported by General Term and Conditions, only communicated by leaflets at counter and highlighted (=forced) verbally on spot.

Pros: You can return the keys in the lockbox even in the night.

Cons: The hiddne cost for the car cleaning which you cannot avoid.

Pros: They eventually backed off from the hard sale of insurance. However, expect to pay 15 euros for a car wash, as it is non-negotiable.

Cons: Nothing. They were up front, straight -forward which I respect.

Cons: Slow Car washing on top

Pros: It was cheap

Cons: On way back there was a long queue and as I didn't purchase the insurance I was told to wait in the

Cons: They charge for car wash when you pick up the car for extra € 15.00

Pros: Pretty easy and efficient, reasonable cost. When i scratched the car on a narrow spiral ramp entering a parking garage in Taormina, I emailed B-rent and promptly received a reassuring response (that this damage will be covered by the comprehensive insurance that I bought)

Cons: I had purchased some insurance online (DiscoverCars.com) at the time I rented the car online in August, but I was told it was not good enough and had to buy another insurance from the rental agents costing 250 euros

Pros: efficient car

Cons: very long waiting at the check out and at the check in

Pros: Awful never ever again not recommended for anyone

Cons: you can not call this behavior as service

Pros: They should be more specific about the location of their establishment took one hour and more to find the location

Cons: Customer service was good that is why they got a 6

Pros: The price and the insurance that was promised while I reserved the car was totally different when I came to pick up the car. I had to pay much more . Very desepointed service.lack of trust......

Cons: See above

Pros: .

Cons: Long waits when picking up and returing car caused by inefficient system and poor organisation.

Pros: When dropping off the car the queue was massive and only one person serving. Had to wait 45 mins just to drop off the key and my car to be inspected (took the lady 30 sec). Also she was rude when I pointed that my plane is schedule to leave in 1.5h she said it’s not her problem

Pros: I am extremely dissatisfied with B Rent call rental company in Sicily, Italy. They are running a fraudulent business practice. I’d like to talk to your management regarding my experience with them.

Pros: Da simpatia do atendimento e a rápida disponibilidade em solucionar problemas. Além de que nos foi facultado um carro superior so esperado.

Cons: Só a dificuldade em encontrar o stand após sair do aeroporto.

Pros: They told me that I shouldn’t have taken discovery insurance and that I should have spent 90 euros taking their insurance. So I worried the whole time I was away that if the car got scratched or damaged then if I would be covered

Cons: As above

Pros: Rapidité

Cons: L'entretien des voitures (freins qui broutent, voyant huile qui s'allume 45 %, bruit sur une roue)

Pros: did not get car

Cons: girl behind the desk was just stupid no experience needed for customer service you can't fix stupid, another girl walking around looking busy after talking to her i think its dumb and dumber and the people in charge?

Pros: -

Cons: Dirty car, but I was in a jute and needed to leave. Unfriendly staff.

Pros: Terrible. They required a physical international drivers permit card. Something that is unheard of. I have a printed copy of my international license but not the physical card. Ridiculous

Pros: Horrible, they try and try to trick you into paying more and more. They seem to be the cheapest option and in the end they ask you to pay more than the nicest cad rentals. The personnel is unpleasant and difficult to talk to. Many get fooled by the lower fare and then you get a line of waiting of one hour or more, in a hot parking lot, to get the car. In the end I didn’t get the car anymore when the price became over 100 per day for a car that supposed to be under 50 with the insurance.

Cons: Nothing.

Pros: Who is Brent?

Cons: It should have been 165 eur. After all i had to take a insurance and it was 400 eur. They gave me different car then i rented !

Cons: There was an issue with my credit card but the company would not accept a card with my wife's name on it despite the fact the account is a joint one. Looked to charge me approximately another 400 euro to use either a debit card or just to block an amount of 90 euro on the credit card given. This 90 apparently did not need pin code where as the 850 they wanted to block did. Seems like a scam to sell the extra cover.

Pros: Well, previous experiences... Mostly.

Cons: This time received crashed car on rear bumper... (Which I made the photo at the rental parking...) But the trunk was not openable, discovered several hours later....

Pros: The car was ok.

Cons: We still didn’t receive back our 90€ deposit. Please check with b rent, it’s been over a week now.

Cons: The car condition was bad. Rear brakes were making annoying noises obviously due to lack of maintenance. I was asked by the local service provider to pay extra insurance for full coverage contrary to what was advertised.

Cons: Despite having paid to take out the extra insurance waver the agent was adamant that it didn't provide cover.

Pros: Absolutely nothing

Cons: Waited for 90 minutes and then they didn't give me a car.

Pros: Never got the car , unbelievable had to hire elsewhere

Pros: Friendly and professional

Pros: Absolutely nothing

Cons: Scamming Americans without an international drivers license.

Pros: Staff are efficient and well organised

Cons: we wanted to return one car and take another early we’re not able to do so without large additional cost which is crazy as we had to drive twice to catania

Pros: On this occasion - nothing. Will absolutely discourage others to use BRent

Cons: Very aggressive agent upon return, charged €347 for a very light scuff on tte underside of an already damaged bumper. Feel it was definitely retribution for not taking their insurance and that the rental was cheap.

Pros: The location at the airport.

Cons: The front desk clerk because of her attitude trying to sell an overpriced insurance.

Pros: Nothing

Cons: BBest= Waited in line for 1 hour 20 minutes. The agent then told me she would not accept my international driver's license on my phone. Turned us away cold. Nologgiare rented me a nice car no problem at same price without reservation.

Cons: it was not a nice experience, also only one person booking out cars and dealing with returning cars so we had a long wait to return our car

Pros: Efficient

Cons: Yes

Pros: Friendly staff, nice car etc.

Cons: Took a bit of time to get registered, but was expecting that

Pros: Rapporto qualità prezzo

Cons: Difficoltà a individuare il punto di ritiro

Pros: The price was good and the checkout process offered the possibility to return the car outside the office hours

Cons: The agent at the desk tried to sell an integrative insurance saying the one that I bought online was nott covering for everything (when I knew that was not true). They did not report correctly all damages on the car and they tried to charge us one damage made previously (likely we took a video at check-un).

Pros: client oriented

Pros: Excellent service, they responded to every request, they even extended the rental period for us at no extra charge

Pros: Nothing, awful people

Cons: They were very rude, awful people working there.

Pros: Terrible and rude personell working for brent.

Cons: Awfull people working there. Tried their best to find marks on the car when we returned it. Luckily we had many photos taken when we rented the car.

Pros: Efficient, friendly and very helpful when we had an issue during rental.

Cons: Nothing

Pros: Stuff was brilliant.

Cons: The car has worn out engine and not easiest to drive or overtake.

Pros: Too complicated to answer. Not a lot really.

Cons: Rather gruff chap and not at all willing to understand a credit card is a credit card and will provide the same service.

Cons: The price was more then 1/3 rd higher, than in the booking thorough Discover cars

Pros: Freindly staff who were able to help when picking the car up.

Cons: The car provided only had 16000 km on it but there was no clutch life left. The car was unable to do hill starts as the engine would over rev and the clutch would slip.

Pros: Not much. Easy drop off

Cons: Having not had a credit card with 3 months remixing I was told I had to pay a total of £490 for insured one week hire. Extortionate. They took money for deposit on debit card why could they have not done so on initial insurance deposit. The total hire charge took full advantage of my position on the airport

Cons: They didnt back money from deposit.

Pros: After a week, B Rent has not still return 90 euros

Pros: Airport location

Cons: Long time (one month) for unlocking refundable deposit.

Cons: Inefficient and time consuming ..

Cons: By returning The car, The Office was closed. That felt awkward because no one checked The car together with us. And we know, it is possible that we are going to receive a note that there is something wrong with The car. We made a movie si that we van proove there was norhing wrong when we left The car

Pros: Easy check in. Easy to find the car

Cons: The car door was not working properly. We found a workaround solution.

Pros: The car worked!

Cons: Everything. The office was closed when we landed. Our flight was delayed. The number on the shutter did not work. We had to take a taxi to hotel for €125, come back the next day to be told our car had been given to someone else and that the only car available was SMALLER and MORE EXPENSIVE than the one we had booked. If we did not like it, the agent said they were so busy, 30 other customers were waiting for it. Terrible service, contract was not honoured and we had no choice but to pay.

Pros: Almost.

Cons: Slow picking up.

Cons: They try to sell their own insurance as well if I already paid for a full cover insurance when I booked the car

Pros: Good customer service Easy to find

Pros: was hard to find office outside from airport in parking area, they are not speaking in english well so it was not easy to communicate

Cons: poor language, slow service, pushing to buy insurance

Pros: La facilità

Cons: Che la caparra trattenuta nella carta di credito non viene svincolata subito.

Pros: nothing

Cons: forcing the client to buy an insurance although on the web site was written full coverage

Pros: The car was in mint condition, it was easy to drop off at the airport.

Cons: We had to wait for the car rental agent to appear at the desk. She didn't pick up the phone that was written on the office window.

Pros: he was good

Cons: nothing

Pros: The car was fine - few scratches but ok

Cons: Ridiculous to have to wait over an hour to pick up a car. Sorry but you know exactly how many customers are arriving and when so you need to staff up accordingly. Having the staff wasting more time by trying to up-sell excess insurance was really irritating.

Pros: Nice and clean car

Cons: Very long time waiting to drop off the car - 1,5 hour

Pros: I think they tried but it was taking 30 minutes to process a customer so people at the end of the queue may have waited 2 hours or more.

Cons: Car looked like it had rolled over it had so much damage and hadn’t been cleaned which they told me

Cons: Very slow service, impolite representative! Had to pay 80 € in cash on returning the car for something NOT caused by me!!! The representative argued that I had caused a scratch at the back of a mirror, which was ABSOLUTELY NOT TRUE! !!! Unheard of!

Cons: Didn’t get the model we ordered. The car had many small damages not listed in the agreement. The listed damages were described in Italian. There was no clarity about full insurance.

Pros: Szybkość oddania samochodu

Cons: Długi czas czas spędzony przy załatwianiu formalności

Cons: The problem was that credit card was required for booking and there was no way to hire a car without it. I accept this but there were many other car rental companies which have no problem with paying deposit with cash or by debit card. Also the prices of cars and deposit were lower. I would recommend to everyone to rent a car at the airport without a reservation or in the city center where there is also possibility to rent a car without deposit.

Cons: over an hour spent at the desk to hand in my voucher an get the car

Pros: Nothing

Cons: Appena arrivato sono praticamente stato costretto a stipulare una polizza aggiuntiva di Brent con la scusa che con quella già stipulata da discoverycars, in caso di problemi avrei dovuto comunque pagare i danni, oltre a questo la ragazza era di una lentezza esasperante (2 ore di fila per noleggiare l'auto e davanti a me c'erano solo 2 persone per fortuna, altrimenti ero ancora la) pessima esperienza con Brent e poca chiarezza di discoverycars sulla copertura casco offerta. Voto 0

Pros: Horrible

Cons: Customer service. Car was really bad.

Pros: There was no service except taking my money ...

Cons: /

Pros: The guys who clearly helped me understand what was included in my purchase with Discover Cars.

Cons: I had to pay for the AdBlue, the car was given to us dirty, the line on pickup was very long.

Cons: Too much wasting time for picking up the car

Pros: BRent is excellent and the staff especially friendly and efficient- will definitely choose above other companies

Cons: Office not manned on return at 8.45 am

Pros: Cat was clean

Cons: Fuel was 80%, agent was extremely slow and there was to much bureaucracy

Pros: OK drop off

Cons: Appalling delay of two hours at the airport. The worst in my life.

Pros: terrible. Would never use them again

Cons: Turned out to be expensive & hard work finding car.

Pros: Quick efficient

Cons: Talked into extra insurance more or less coerced

Pros: Absolutely awful

Cons: Awful, frauds

Pros: Super slow. It took me more time to pick up the car then to fly from Geneva to Catania.

Cons: Agents are very nice and patient. However, they do not have what it takes to process car pick up. For example, they had to use their own cell phones to make calls to authenticate credit cards. Also when I picked up the car, the gas tank was half full and I did not pay attention.

Cons: Non ho trovato il pieno di benzina, poi regolarsi per lasciarla con lo stesso livello non è semplice come avere il pieno di benzina, mancava l'antenna radio, segnalato, beh soluzione trovata nessuna, beh quando percorri anche 30 km senza radio non è il massimo del viaggio...

Cons: They did not provide a service at all. See above.

Pros: The stuff was very helpfull and friendly!

Pros: Drop-off staff was helpful.

Cons: Pushing too much on buying extras. And frightening about road conditions and bad drivers to make you buy overpriced premiums.

Pros: The employee of the company was very rude

Cons: Unpleasant experience beacuse of the rude rude employees