Brent at Catania Fontanarossa Airport

Cons: it was not a nice experience, also only one person booking out cars and dealing with returning cars so we had a long wait to return our car

Pros: Efficient

Cons: Yes

Pros: Friendly staff, nice car etc.

Cons: Took a bit of time to get registered, but was expecting that

Pros: Rapporto qualità prezzo

Cons: Difficoltà a individuare il punto di ritiro

Pros: The price was good and the checkout process offered the possibility to return the car outside the office hours

Cons: The agent at the desk tried to sell an integrative insurance saying the one that I bought online was nott covering for everything (when I knew that was not true). They did not report correctly all damages on the car and they tried to charge us one damage made previously (likely we took a video at check-un).

Pros: client oriented

Pros: Excellent service, they responded to every request, they even extended the rental period for us at no extra charge

Pros: Nothing, awful people

Cons: They were very rude, awful people working there.

Pros: Terrible and rude personell working for brent.

Cons: Awfull people working there. Tried their best to find marks on the car when we returned it. Luckily we had many photos taken when we rented the car.

Pros: Efficient, friendly and very helpful when we had an issue during rental.

Cons: Nothing

Pros: Stuff was brilliant.

Cons: The car has worn out engine and not easiest to drive or overtake.

Pros: Too complicated to answer. Not a lot really.

Cons: Rather gruff chap and not at all willing to understand a credit card is a credit card and will provide the same service.

Cons: The price was more then 1/3 rd higher, than in the booking thorough Discover cars

Pros: Freindly staff who were able to help when picking the car up.

Cons: The car provided only had 16000 km on it but there was no clutch life left. The car was unable to do hill starts as the engine would over rev and the clutch would slip.

Pros: Not much. Easy drop off

Cons: Having not had a credit card with 3 months remixing I was told I had to pay a total of £490 for insured one week hire. Extortionate. They took money for deposit on debit card why could they have not done so on initial insurance deposit. The total hire charge took full advantage of my position on the airport

Cons: They didnt back money from deposit.

Pros: After a week, B Rent has not still return 90 euros

Pros: Airport location

Cons: Long time (one month) for unlocking refundable deposit.

Cons: Inefficient and time consuming ..

Cons: By returning The car, The Office was closed. That felt awkward because no one checked The car together with us. And we know, it is possible that we are going to receive a note that there is something wrong with The car. We made a movie si that we van proove there was norhing wrong when we left The car

Pros: Easy check in. Easy to find the car

Cons: The car door was not working properly. We found a workaround solution.

Pros: The car worked!

Cons: Everything. The office was closed when we landed. Our flight was delayed. The number on the shutter did not work. We had to take a taxi to hotel for €125, come back the next day to be told our car had been given to someone else and that the only car available was SMALLER and MORE EXPENSIVE than the one we had booked. If we did not like it, the agent said they were so busy, 30 other customers were waiting for it. Terrible service, contract was not honoured and we had no choice but to pay.

Pros: Almost.

Cons: Slow picking up.

Cons: They try to sell their own insurance as well if I already paid for a full cover insurance when I booked the car

Pros: Good customer service Easy to find

Pros: was hard to find office outside from airport in parking area, they are not speaking in english well so it was not easy to communicate

Cons: poor language, slow service, pushing to buy insurance

Pros: La facilità

Cons: Che la caparra trattenuta nella carta di credito non viene svincolata subito.

Pros: nothing

Cons: forcing the client to buy an insurance although on the web site was written full coverage

Pros: The car was in mint condition, it was easy to drop off at the airport.

Cons: We had to wait for the car rental agent to appear at the desk. She didn't pick up the phone that was written on the office window.

Pros: he was good

Cons: nothing

Pros: The car was fine - few scratches but ok

Cons: Ridiculous to have to wait over an hour to pick up a car. Sorry but you know exactly how many customers are arriving and when so you need to staff up accordingly. Having the staff wasting more time by trying to up-sell excess insurance was really irritating.

Pros: Nice and clean car

Cons: Very long time waiting to drop off the car - 1,5 hour

Pros: I think they tried but it was taking 30 minutes to process a customer so people at the end of the queue may have waited 2 hours or more.

Cons: Car looked like it had rolled over it had so much damage and hadn’t been cleaned which they told me

Cons: Very slow service, impolite representative! Had to pay 80 € in cash on returning the car for something NOT caused by me!!! The representative argued that I had caused a scratch at the back of a mirror, which was ABSOLUTELY NOT TRUE! !!! Unheard of!

Cons: Didn’t get the model we ordered. The car had many small damages not listed in the agreement. The listed damages were described in Italian. There was no clarity about full insurance.

Pros: Szybkość oddania samochodu

Cons: Długi czas czas spędzony przy załatwianiu formalności

Cons: The problem was that credit card was required for booking and there was no way to hire a car without it. I accept this but there were many other car rental companies which have no problem with paying deposit with cash or by debit card. Also the prices of cars and deposit were lower. I would recommend to everyone to rent a car at the airport without a reservation or in the city center where there is also possibility to rent a car without deposit.

Cons: over an hour spent at the desk to hand in my voucher an get the car

Pros: Nothing

Cons: Appena arrivato sono praticamente stato costretto a stipulare una polizza aggiuntiva di Brent con la scusa che con quella già stipulata da discoverycars, in caso di problemi avrei dovuto comunque pagare i danni, oltre a questo la ragazza era di una lentezza esasperante (2 ore di fila per noleggiare l'auto e davanti a me c'erano solo 2 persone per fortuna, altrimenti ero ancora la) pessima esperienza con Brent e poca chiarezza di discoverycars sulla copertura casco offerta. Voto 0

Pros: Horrible

Cons: Customer service. Car was really bad.

Pros: There was no service except taking my money ...

Cons: /

Pros: The guys who clearly helped me understand what was included in my purchase with Discover Cars.

Cons: I had to pay for the AdBlue, the car was given to us dirty, the line on pickup was very long.

Cons: Too much wasting time for picking up the car

Pros: BRent is excellent and the staff especially friendly and efficient- will definitely choose above other companies

Cons: Office not manned on return at 8.45 am

Pros: Cat was clean

Cons: Fuel was 80%, agent was extremely slow and there was to much bureaucracy

Pros: OK drop off

Cons: Appalling delay of two hours at the airport. The worst in my life.

Pros: terrible. Would never use them again

Cons: Turned out to be expensive & hard work finding car.

Pros: Quick efficient

Cons: Talked into extra insurance more or less coerced

Pros: Absolutely awful

Cons: Awful, frauds

Pros: Super slow. It took me more time to pick up the car then to fly from Geneva to Catania.

Cons: Agents are very nice and patient. However, they do not have what it takes to process car pick up. For example, they had to use their own cell phones to make calls to authenticate credit cards. Also when I picked up the car, the gas tank was half full and I did not pay attention.

Cons: Non ho trovato il pieno di benzina, poi regolarsi per lasciarla con lo stesso livello non è semplice come avere il pieno di benzina, mancava l'antenna radio, segnalato, beh soluzione trovata nessuna, beh quando percorri anche 30 km senza radio non è il massimo del viaggio...

Cons: They did not provide a service at all. See above.

Pros: The stuff was very helpfull and friendly!

Pros: Drop-off staff was helpful.

Cons: Pushing too much on buying extras. And frightening about road conditions and bad drivers to make you buy overpriced premiums.

Pros: The employee of the company was very rude

Cons: Unpleasant experience beacuse of the rude rude employees