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RentSmart24 at Catania Fontanarossa Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Nothing at all! Very uncompitent people without any clue about the laws!
Cons: Rude, unprofessinal, incompitent staffm even the office is situated at the end of the map, though it's written in Voucher, that the office is in terminal. I really doubt they have cars over there.
Pros: Не дали автомобиль
Cons: Не дали автомобиль по заявленной цене,цену повысили в 20 раз
Pros: Quickness and gentle approach
Cons: No car driving indication about all optional existing
Pros: Curteous staff
Cons: Curteous staff
Pros: Very efficient handover both at pick up Aand drop off. The agent was very friendly and very informative when we asked for advice on how best to get to our destination.
Cons: Can't fault them at all. Would definitely use again
Cons: Hard to find their branch, staff not too keen on serving you upon walking in, seems like their internal conversations / chats on their phones with friends take priority Also, they warned me the mechanical lock for the car was broken, so only the electrical buttons would turn it on or off. I pointed out that sooner or later the keys battery is going to die and leave someone stranded, and asked for a second key or battery, which they didn’t have - they didn’t seem to be too bothered about it
Pros: Efficient checkin process
Pros: Relatively good rental price.
Cons: No support at all when their car has technical problems !
Cons: You do not work 24 hours a day like your name suggests as you opened at 08:00. You advertised certain brands and models of cars yet they were unavailable. I booked a Renault Capture however you provided me with a Dacia. When I received the Dacia it wasn't properly cleaned and when I returned the car you charged me for the car being dirty. The company are a bunch of scammers who deceive their customers.
Pros: Horrible experience
Cons: Bait and switch. People were not helpful. Should be much more friendly and not hide behind fine print to extort clients.
Pros: Absolutely nothing. Terrible. Worst experience ever. Never rent from this company.
Cons: Falsely claiming damages, ridiculously unprofessional staff laughing that the insurance will pay for their made up damage so it doesn’t matter. They are just trying to scam insurance companies to make some extra money. This company is ridiculous.
Cons: No signs or advertising in the airport . Without a phone you can find them . They dont appear on no indication signs . The car needed additional engine oil after about 60 km so they didnt check the car at delivery .
Pros: Very fast, efficient and attentive service
Cons: The rental offices are a bit tricky to find, and their in-house premium insurance package is a bit too expensive.
Pros: Very quick service
Cons: Difficult to find the office
Pros: Very efficient and fast. Recommended. Representatives very helpful
Pros: Fast service
Cons: I recommend sending the car rental desk location on WhatsApp prior to arrival.
Pros: Car Rental agents were kind
Cons: The car had insufficient oil pressure. It's impossible to accept this condition.
Pros: La macchina era ok
Cons: Personale scortese e maleducato! Ci hanno addebitato anche costi extra senza che ne fossimo informati
Pros: Contact via WhatsApp prior to arrival which speeds the process
Pros: Car immaculate
Cons: Hard to find desk. Took long. Agent unfriendly. And ZERO insurance includes. Not even basics. Not in any papers we could see even since looking thoroughly after!
Cons: I arrived at SmartCar24 at 8pm of Aug 15, after picking up luggage, with my pregnant wife and 4 years old kid First they told me that there was a car for me. But then when they realized my reservation corresponded to a larger car they said "I am sorry we don't have a car for you" treat was very rude, no empathy at all, very bad experience, almost ruined My holidays I had to pay 2x for another car in Avis I haven't received response from Discover staff so I paid for a service I didn't receive
Pros: -The price -on line check in
Pros: I liked nothing about RentSmart24. They wanted me to take a wrong car and blamed it on the reservation software.
Cons: RentSmart24 made me and my family wait an hour and forty five minutes to get a replacement car which was still not what we had booked but it was either what they offered me as a replacement or a city car which they had prepared in the first place. They did not even help out with carrying and fixing the car seat in place. The customer care who came when the shop opened was very rude to us and was also not willing to offer any kind of compensation for all the lost time and hassle. NEVER AGAIN
Pros: Both - the picking up so as dropping off the car was fast and easy. The car was new, nice and clean. We were very satisfied.
Cons: The car had a big dent.
Pros: nothing I liked
Cons: incredibly clueless and not honest
Pros: Availability. We came late for flight problems, and they arranged everything at the phone.
Cons: Everything perfect.
Pros: Working hours 24/7. Cheap car rental.
Cons: Unable to find rental location. A dark office. Low level service (26.07.2023)
Pros: There is a clear referent and responsibility
Pros: Value for money in comparison to other companies
Cons: Office at Catania airport was not signposted enough and was difficult to find
Pros: I rent a car for two weeks, I paid over 1000 euro and you charge me extra 25 euro for cleaning the car. It’s not the first time I rent a car and never charged me extra for cleaning. what did you assume after two weeks, cleaning car?? very disappointed !!! I feel you screw me !!!
Cons: I rent a car for two weeks, I paid over 1000 euro and you charge me extra 25 euro for cleaning the car. It’s not the first time I rent a car and never charged me extra for cleaning. what did you assume after two weeks, cleaning car?? very disappointed !!! I feel you screw me!!!
Pros: Car was ok.
Cons: -> Dishonest, RentSmart24 added an extra driver charge without explicitly state this cost. -> RentSmart24 did not accept debit card and demanded the use of a credit card -> Dismal service, extremely slow, contract full of typos, lack of transparency, dishonesty -> Car was ok but not in mint conditions, spent too much fuel and AC was just barely enough (probably it would not be suitable for warmer days, there were 30 degrees Celsius)
Pros: friendly staff
Cons: The Discover website says that REntSmart 24 is located in Terminal. It is not and that statement is completely inaccurate. It is v difficult to find (i had to ask 3 people) and is a 10 minute walk from the terminal
Cons: At picking up the costumer was not helpful and informative.
Pros: I liked everything. People were very supportive when was trying to find my way to the place as was lost initially. The whole admin process very smooth and working staff efficient.
Cons: There was an address on the voucher that showed a different place to where the retailer actually is so as a foreigner being in a hurry I didn't read carefully the following lines but inserted the address into Google Map and which took me to the general car provider cars that's is 40 minutes away on foot. But the staff there was so very kind and nice that offered me a lift back to the retailer. It was the only thing that was lagging....
Pros: Pick up and drop off was quite simple.
Cons: I have booked and paid for bigger car than I have received. My reservation was for Fiat 500X (compact crossover) but I have received Corsa (compact). I have also paid more for partial prepaid and the rest should be paid at pick up, but I have been pushed to pay everything a day before, which was actually full prepaimend.
Pros: Everything went well. Pay attention not to pay the insurances twice, if you Already payed through discover cars
Pros: Our representative Frederica was fantastic with helping us and we canned praise her enough.
Pros: Exact car for a good price
Cons: Time spending to pick up the car
Pros: apertura 24/24
Cons: cartelli di indicazione del luogo di pick up scarsi
Cons: During drop-off inspection they tried to charge extra 20e for cleaning the car interior. I said i can clean the dust away myself (took me 30 sec to do it) and then everything was suddenly OK. In reality, car interior wasn't even dirty. Just little dust on seats --> pretty normal after nearly 2 weeks trip.
Pros: Relatively accessible from the airport.
Pros: The car was in good condition
Cons: The service was horrible, plus price.
Pros: Quickness and professionalism (Short & Sweet)
Cons: Everything was smooth
Pros: ottimo servizio ! cordiali al check in e super disponibili al check out !! consigliato tornerei a viaggiare con loro
Cons: We got different car than booked, but similar. Not a problem All. If you don’t have credit card you have to pay premium insurance even if you booked cheaper type of insurance. Deposit 500EUR is not possible to pay with debit card only with credit card. Information was not clean. Although still can recommend this service.
Pros: Finally I'didnt rent a car from RentSmart24. I booked Opel Astra (or similar). They gave me Opel Corsa. They tried to tell me they were similar cars. The Corsa is one class lower than the Astra. They showed me tables that it was the same for them. I didn't pay for a bigger car to drive a smaller one.
Cons: Finally I'didnt rent a car from RentSmart24. I booked Opel Astra (or similar). They gave me Opel Corsa. They tried to tell me they were similar cars. The Corsa is one class lower than the Astra. They showed me tables that it was the same for them. I didn't pay for a bigger car to drive a smaller one.
Pros: kindly people, flexibility, quick response,
Cons: I had a technical problem with tires, I had full casco but I couldn't reach directly insurance company by phone
Pros: Daniel was great!
Pros: The car was in good condition as described
Cons: The tank was not full
Pros: All was as expect till the dropping
Cons: The dripping check was fake.....as they know I have a full coverage insurance they search and search for any scratch for take 200EURO + 65. They found something under the car, a scratch that no one can see it and charged for 265EURO. I got the money back from Discovercars.com (thanks) but I'm really don't recommended on Rentsmart24
Pros: I feel that since they are a smart agency, they should have more smart cars than base models.
Pros: Agents in customer service in headquarters.
Cons: Agents in Catania RentSmart24 airport office where they firstly tried to rent me a smaller car than I ordered/paid. And I had to prove by printed voucher that I'm right. Secondly during credit card authorization process they authorized also 2 USD payments from St. Louis merchant. Absolutely unacceptable for me. My credit card was fortunately blocked by my bank however I had to spend a holiday without CR card. I don't recommend to use this company RentSmart24.
Pros: Very nice and polite people. Have no issues.
Cons: Amateurism and dishonesty of this company. Car in poor condition and dirty. Dishonesty. To be avoided.
Pros: very easy process and polite staff online checking is very efficient Highly recommended supplier
Pros: car well prepared in very good condition. Available 24/7
Cons: Everything perfect
Pros: Fast service. No problem staff. I has car reservation from 11, but I was able take car before 10.
Pros: Very efficient pick-up, all electronic; contract, photos of existing damages, etc. Drop-off equally friendly staff and prompt service. Def. use again.
Cons: Really can't fault them. They didn't even do a hard sell on the insurance option.
Pros: Daniel was just perfect! Give us a new and clean car (Fiat Panda at 26000km), process for taking the car was just in a minutes, dropping also so fast. Deposit was unblocked immediately. I would definitely use this company again.
Pros: Хороший сервіс і авто
Cons: Важко знайти пункт оренди
Pros: Rental agent was efficient and informative.
Pros: Great value for money, efficient check-in/ drop off, clean nearly new vehicle. No unexpected surcharges for dents, cleaning, etc (we’ve returned vehicle clean and in a good condition).
Pros: Quick in collecting and delivering the car.
Pros: Very friendly and not pushy. Professional car check
Cons: Poor directions. What 3 words would help
Pros: Friendly service
Cons: Slightly hard to find their reception from the airport, but I understand it is a busy area with competing businesses
Pros: The car was superb (panda Hybrid) and there were no pushy sales once we explained we had our own excess policy.
Cons: a little pricey, and should have been full to full, whilst it wasn't full and we had to try and match the petrol level on return. but we had no issues.
Pros: I can wholeheartedly recommend it, everything went smoothly and to my satisfaction, we even had the car changed on request, when I noticed that there was something wrong with the clutch, compliments of Alberto, who took care of everything.
Pros: Very kind staff
Cons: all good
Pros: Cheapest car we could find, good value I suppose.
Cons: Bad English speaking service desk. Took a long time to receive the car but it might have been due to the language barrier. They mentioned we should return the car with a clean interior which I have never heard before. I guess we took care of the inside (as well as the outside) and also cleaned the interior as good as possible when you don’t have the right equipment before returning. There was no issues upon returning the car.
Pros: Almost new car in a very good condition.
Pros: Friendly customer service, smooth process, and a clean new car.
Pros: Great service
Cons: Nothing negative
Pros: Excellent car and service.
Cons: Difficult to find - not well signposted.
Pros: Quick to get and drop off the car
Cons: The car had some bumps already when we rented it and they wanted to charge us for it once we returned. Good luck we took photos of the injuries at the pick up.
Pros: New car with low mileage.
Cons: Two things were terrible. The advertise in there specifications that the fuel policy is full tank to full tank. Only got 1/2 tank. They know it is hard for customer to fill the tank 1/2 full and they always come out ahead because customer always overfills. The worst. In there specifications they state they are open for 24 hours a day. They also state there will be an extra charge for pick-up and drop off after reg business. No reg. business hrs stated. Close at 20:00 158 euros extra.
Cons: They unreasonably stung us for 300 euros for two trivial wear & tear scratches - we had no accident or collision - which I will have to reclaim from the policy u sold me
Pros: Ich habe viel Probleme ! Ich habe de. Auto nicht genommen weil der Vermieter bis 20 Uhr mit Kredit Karte bezahlen kann
Pros: fast pickup fast drop off brand new car kind and helpful desk office will be my first choice
Cons: the position of the rental desk was a little hard to find without internet