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RentSmart24 at Catania Fontanarossa Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: During drop-off inspection they tried to charge extra 20e for cleaning the car interior. I said i can clean the dust away myself (took me 30 sec to do it) and then everything was suddenly OK. In reality, car interior wasn't even dirty. Just little dust on seats --> pretty normal after nearly 2 weeks trip.
Pros: Relatively accessible from the airport.
Pros: The car was in good condition
Cons: The service was horrible, plus price.
Pros: Quickness and professionalism (Short & Sweet)
Cons: Everything was smooth
Pros: ottimo servizio ! cordiali al check in e super disponibili al check out !! consigliato tornerei a viaggiare con loro
Cons: We got different car than booked, but similar. Not a problem All. If you don’t have credit card you have to pay premium insurance even if you booked cheaper type of insurance. Deposit 500EUR is not possible to pay with debit card only with credit card. Information was not clean. Although still can recommend this service.
Pros: Finally I'didnt rent a car from RentSmart24. I booked Opel Astra (or similar). They gave me Opel Corsa. They tried to tell me they were similar cars. The Corsa is one class lower than the Astra. They showed me tables that it was the same for them. I didn't pay for a bigger car to drive a smaller one.
Cons: Finally I'didnt rent a car from RentSmart24. I booked Opel Astra (or similar). They gave me Opel Corsa. They tried to tell me they were similar cars. The Corsa is one class lower than the Astra. They showed me tables that it was the same for them. I didn't pay for a bigger car to drive a smaller one.
Pros: kindly people, flexibility, quick response,
Cons: I had a technical problem with tires, I had full casco but I couldn't reach directly insurance company by phone
Pros: Daniel was great!
Pros: The car was in good condition as described
Cons: The tank was not full
Pros: All was as expect till the dropping
Cons: The dripping check was fake.....as they know I have a full coverage insurance they search and search for any scratch for take 200EURO + 65. They found something under the car, a scratch that no one can see it and charged for 265EURO. I got the money back from Discovercars.com (thanks) but I'm really don't recommended on Rentsmart24
Pros: I feel that since they are a smart agency, they should have more smart cars than base models.
Pros: Agents in customer service in headquarters.
Cons: Agents in Catania RentSmart24 airport office where they firstly tried to rent me a smaller car than I ordered/paid. And I had to prove by printed voucher that I'm right. Secondly during credit card authorization process they authorized also 2 USD payments from St. Louis merchant. Absolutely unacceptable for me. My credit card was fortunately blocked by my bank however I had to spend a holiday without CR card. I don't recommend to use this company RentSmart24.
Pros: Very nice and polite people. Have no issues.
Cons: Amateurism and dishonesty of this company. Car in poor condition and dirty. Dishonesty. To be avoided.
Pros: very easy process and polite staff online checking is very efficient Highly recommended supplier
Pros: car well prepared in very good condition. Available 24/7
Cons: Everything perfect
Pros: Fast service. No problem staff. I has car reservation from 11, but I was able take car before 10.
Pros: Very efficient pick-up, all electronic; contract, photos of existing damages, etc. Drop-off equally friendly staff and prompt service. Def. use again.
Cons: Really can't fault them. They didn't even do a hard sell on the insurance option.
Pros: Daniel was just perfect! Give us a new and clean car (Fiat Panda at 26000km), process for taking the car was just in a minutes, dropping also so fast. Deposit was unblocked immediately. I would definitely use this company again.
Pros: Хороший сервіс і авто
Cons: Важко знайти пункт оренди
Pros: Rental agent was efficient and informative.
Pros: Great value for money, efficient check-in/ drop off, clean nearly new vehicle. No unexpected surcharges for dents, cleaning, etc (we’ve returned vehicle clean and in a good condition).
Pros: Quick in collecting and delivering the car.
Pros: Very friendly and not pushy. Professional car check
Cons: Poor directions. What 3 words would help
Pros: Friendly service
Cons: Slightly hard to find their reception from the airport, but I understand it is a busy area with competing businesses
Pros: The car was superb (panda Hybrid) and there were no pushy sales once we explained we had our own excess policy.
Cons: a little pricey, and should have been full to full, whilst it wasn't full and we had to try and match the petrol level on return. but we had no issues.
Pros: I can wholeheartedly recommend it, everything went smoothly and to my satisfaction, we even had the car changed on request, when I noticed that there was something wrong with the clutch, compliments of Alberto, who took care of everything.
Pros: Very kind staff
Cons: all good
Pros: Cheapest car we could find, good value I suppose.
Cons: Bad English speaking service desk. Took a long time to receive the car but it might have been due to the language barrier. They mentioned we should return the car with a clean interior which I have never heard before. I guess we took care of the inside (as well as the outside) and also cleaned the interior as good as possible when you don’t have the right equipment before returning. There was no issues upon returning the car.
Pros: Almost new car in a very good condition.
Pros: Friendly customer service, smooth process, and a clean new car.
Pros: Great service
Cons: Nothing negative
Pros: Excellent car and service.
Cons: Difficult to find - not well signposted.
Pros: Quick to get and drop off the car
Cons: The car had some bumps already when we rented it and they wanted to charge us for it once we returned. Good luck we took photos of the injuries at the pick up.
Pros: New car with low mileage.
Cons: Two things were terrible. The advertise in there specifications that the fuel policy is full tank to full tank. Only got 1/2 tank. They know it is hard for customer to fill the tank 1/2 full and they always come out ahead because customer always overfills. The worst. In there specifications they state they are open for 24 hours a day. They also state there will be an extra charge for pick-up and drop off after reg business. No reg. business hrs stated. Close at 20:00 158 euros extra.
Cons: They unreasonably stung us for 300 euros for two trivial wear & tear scratches - we had no accident or collision - which I will have to reclaim from the policy u sold me
Pros: Ich habe viel Probleme ! Ich habe de. Auto nicht genommen weil der Vermieter bis 20 Uhr mit Kredit Karte bezahlen kann
Pros: fast pickup fast drop off brand new car kind and helpful desk office will be my first choice
Cons: the position of the rental desk was a little hard to find without internet
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 80 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): Israel, United Kingdom, EU countries.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
The following payment methods are accepted: American Express, Visa Debit Card, MasterCard credit card, VISA credit card, MasterCard debit card.
It is possible to leave the deposit only with following methods: American Express, MasterCard credit card, VISA credit card.
Only cards issued in the main driver's name are accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 360 minutes.
Pick-up & Drop-off