RentSmart24 at Catania Fontanarossa Airport

Pros: DAMIANO SERVICE

Pros: The office worker was completely unprofessional and rude. She wanted to write in the handover report that the door lock was damaged, which we didn't use at all. When I wanted to film her behavior, she started physically attacking me, I have it documented on video.

Pros: La velocita di riconsegna

Cons: siamo arrivati con un po' di anticipo ( perche l'aereo era in anticipo) e ci hanno fatto aspettare fino all'inizio del noleggio.

Pros: After clarification that we have announced through your staff that we will have a delay we finally received the car. It was only due to your staff, not the RentSmart24 employees.

Cons: 1. No whatsoever understanding for the delay until we could prove that it was announced. 2. No full damage report/ unclear where the damages were. 3. At drop-off it was obvious that the employee know where to look to find any damage. 4. No explanations accepted by them without showing any proof.

Cons: I ve been charged for extra money because I picked my car up 5mins later after 23.01. It s true it was written but it was written with very small letters. It could be more clear on conditions

Pros: Prompt and efficient service. We were given the exact car we had applied for. Easy return procedure.

Cons: Usual pressure promoting additional insurance. We had all our documentation pre-prepared, so not a problem

Cons: They try to charge myself for a scratch already present at pick up time. But fortunately I have a video on my cellphone of the condition of the car and avoid the charge.

Pros: Good cars, economic rent

Cons: slow service

Cons: They insisted to make another insurance with them, 3 Times they told me i din t Haven insurance, but i booked with full insurance, in the trip parts of the car were stolen...

Pros: price

Cons: nothing

Pros: Very good car rental company.

Cons: We had pick-up at 07:30...they made us wait for 40' minutes for their representative to arrive with the car. They also "dicovered" a scratch on the back bummer, definetely was there already, we never even got in a inhabited area with the rental car (noway of anything happened)...was not even a scratch and charged 173 euros. Luckily we had FULLL COVERAGE.

Pros: Online check - fast service

Cons: They charged me for damage, and I believe I am not responsible for the one.

Pros: The staff is helpfull, the car was good and very near to the airport is great

Cons: The staff is helpfull, the car was good and very near to the airport is great

Pros: Ho fatto più gasolio rispetto a quando me l’hanno consegnata… Spero sia stato apprezzato

Pros: I cannot comment. My flight was cancelled, neither discover cars nor rentsmart24 would provide me any useful information about what would happen when I arrived two days late.

Cons: I cannot comment. My flight was cancelled, neither discover cars nor rentsmart24 would provide me any useful information about what would happen when I arrived two days late.

Pros: Много добро съчетание на цена и качество.

Cons: Всичко беше добре

Cons: They try to bill already existing damages to people

Pros: Reasonably fast to get the car; very fast and efficient returning it. 10 minutes walking from exit the terminal

Pros: Easy to pick up car

Cons: Signes to smart 24 not visible from terminal C

Pros: The car was good and the dropoff process worked well. There were no extra unstated fees.

Cons: The rental office is the furthest one from the airport terminal and the check-in process was extremely slow (>1 hour).

Cons: no upfront documentation and very little english communication. When i needed them i could not get in touch with them as 'i had a number from another centre' same number that texted me to do checkin. Was not provided with appropriate papers in car or information from the desk!!

Pros: We had Citroen c5 instead of Peugeot 5008 but its ok!

Cons: They make a problem of a scratch on the plastic and took 265 euro from the deposit. That is an absurd! We hope our insurence will cover it!

Pros: Scam!!! Do not rent from these thieves

Cons: Scam!!! Do not rent from these thieves

Pros: Not a thing

Cons: Did not know how to treat a customer.

Pros: Price was great.

Cons: NA

Pros: Car was clean.

Cons: Extremely difficult to find office to collect car - no directions given to us. On collection mentioned I would like to drop car back 3hrs later than planned. Staff said was OK to do this but was advised to ring Discovercars.com and confirm insurance for car for extra time. I confirmed this over the telephone no problems and was issued a new voucher. Telephoned to confirm with Rent Smart 24 was advised an additional charge. VERY frustrated as this was never mentioned by original staff.

Pros: Fast

Cons: not allowed to return car a little later

Pros: Quick service during picking up and droop off

Cons: central lock didnt work, cheleged to open and close car doors.

Pros: New Fiat Panda, great car to drive.

Cons: So so difficult to find - took us an hour, nearly gave up. Charged us for small tyre damage which was unnecessary.

Pros: They delivered what i payd for.

Pros: The cost and the staff.

Pros: Best value option, the car was fairly new and as described, check-in and check-out were quick, no issues with the car.

Pros: The price and operating hours are 24/7

Cons: I ordered FIAT 500 but received FIAT PANDA

Pros: Opel Corsa was brand new and even diesel (consumption 4 l/100 km). Service was fast and without any hassle. It is easy to find next to Magnolia Boutique Rooms.

Pros: Car was brand new and very economical. Service was excellent. they offer online check in which speeds up the rental process. Staff were polite. Security deposit was instantly returned to me after inspection.

Pros: They claim damaige but there is not

Pros: Easy communication and service without hassle

Pros: Great customer service. Easy of booking and collecting the vehicle

Pros: Everything was great

Pros: Friendliess of the stuff

Pros: Please don’t think I gave a low score for my service agent Giulia. The only reason this took so long with her us because she needed all the American information and had some difficulty reading my writing.

Cons: This office was the last rental and around corners and difficult to locate.

Pros: Колата беше Фиат Панда и беше чудесна за пътищата в Сицилия. Беше нова 2023 година и доста широка. Без проблем се побрахме 4 човека. Икономична, даде разход около 5/100. Предварително направихме онлайн чекиране и взехме колата буквално за пет минути.

Cons: Доста трудно открихме офиса на компанията. Вечерта в тъмното се лутахме около половин час. Ако може да сложат табели на по видими места.

Pros: Was a good rental overall. However. The car had a very strong uncomfortable smell of cigarette smoke. Also car was dirty/stained interior

Cons: Service was really efficient thou.

Pros: Excellent Service will surely return back and highy recommend. Quick concise and reliable.

Pros: Nothing at all! Very uncompitent people without any clue about the laws!

Cons: Rude, unprofessinal, incompitent staffm even the office is situated at the end of the map, though it's written in Voucher, that the office is in terminal. I really doubt they have cars over there.

Pros: 👍

Cons: 👍

Pros: Не дали автомобиль

Cons: Не дали автомобиль по заявленной цене,цену повысили в 20 раз

Pros: Quickness and gentle approach

Cons: No car driving indication about all optional existing

Pros: Curteous staff

Cons: Curteous staff

Pros: Very efficient handover both at pick up Aand drop off. The agent was very friendly and very informative when we asked for advice on how best to get to our destination.

Cons: Can't fault them at all. Would definitely use again

Pros: Quick

Cons: Hard to find their branch, staff not too keen on serving you upon walking in, seems like their internal conversations / chats on their phones with friends take priority Also, they warned me the mechanical lock for the car was broken, so only the electrical buttons would turn it on or off. I pointed out that sooner or later the keys battery is going to die and leave someone stranded, and asked for a second key or battery, which they didn’t have - they didn’t seem to be too bothered about it

Pros: Efficient checkin process

Cons: Nothing

Pros: Relatively good rental price.

Cons: No support at all when their car has technical problems !

Pros: Nothing

Cons: You do not work 24 hours a day like your name suggests as you opened at 08:00. You advertised certain brands and models of cars yet they were unavailable. I booked a Renault Capture however you provided me with a Dacia. When I received the Dacia it wasn't properly cleaned and when I returned the car you charged me for the car being dirty. The company are a bunch of scammers who deceive their customers.

Pros: Horrible experience

Cons: Bait and switch. People were not helpful. Should be much more friendly and not hide behind fine print to extort clients.

Pros: Absolutely nothing. Terrible. Worst experience ever. Never rent from this company.

Cons: Falsely claiming damages, ridiculously unprofessional staff laughing that the insurance will pay for their made up damage so it doesn’t matter. They are just trying to scam insurance companies to make some extra money. This company is ridiculous.

Cons: No signs or advertising in the airport . Without a phone you can find them . They dont appear on no indication signs . The car needed additional engine oil after about 60 km so they didnt check the car at delivery .

Pros: Very fast, efficient and attentive service

Cons: The rental offices are a bit tricky to find, and their in-house premium insurance package is a bit too expensive.

Pros: Very quick service

Cons: Difficult to find the office

Pros: Very efficient and fast. Recommended. Representatives very helpful

Pros: Fast service

Cons: I recommend sending the car rental desk location on WhatsApp prior to arrival.

Pros: Car Rental agents were kind

Cons: The car had insufficient oil pressure. It's impossible to accept this condition.

Pros: La macchina era ok

Cons: Personale scortese e maleducato! Ci hanno addebitato anche costi extra senza che ne fossimo informati

Pros: Contact via WhatsApp prior to arrival which speeds the process

Pros: Car immaculate

Cons: Hard to find desk. Took long. Agent unfriendly. And ZERO insurance includes. Not even basics. Not in any papers we could see even since looking thoroughly after!

Cons: I arrived at SmartCar24 at 8pm of Aug 15, after picking up luggage, with my pregnant wife and 4 years old kid First they told me that there was a car for me. But then when they realized my reservation corresponded to a larger car they said "I am sorry we don't have a car for you" treat was very rude, no empathy at all, very bad experience, almost ruined My holidays I had to pay 2x for another car in Avis I haven't received response from Discover staff so I paid for a service I didn't receive

Pros: -The price -on line check in

Pros: I liked nothing about RentSmart24. They wanted me to take a wrong car and blamed it on the reservation software.

Cons: RentSmart24 made me and my family wait an hour and forty five minutes to get a replacement car which was still not what we had booked but it was either what they offered me as a replacement or a city car which they had prepared in the first place. They did not even help out with carrying and fixing the car seat in place. The customer care who came when the shop opened was very rude to us and was also not willing to offer any kind of compensation for all the lost time and hassle. NEVER AGAIN

Pros: Both - the picking up so as dropping off the car was fast and easy. The car was new, nice and clean. We were very satisfied.

Cons: The car had a big dent.

Pros: nothing I liked

Cons: incredibly clueless and not honest

Pros: Availability. We came late for flight problems, and they arranged everything at the phone.

Cons: Everything perfect.

Pros: Working hours 24/7. Cheap car rental.

Cons: Unable to find rental location. A dark office. Low level service (26.07.2023)

Pros: There is a clear referent and responsibility

Pros: Value for money in comparison to other companies

Cons: Office at Catania airport was not signposted enough and was difficult to find

Pros: I rent a car for two weeks, I paid over 1000 euro and you charge me extra 25 euro for cleaning the car. It’s not the first time I rent a car and never charged me extra for cleaning. what did you assume after two weeks, cleaning car?? very disappointed !!! I feel you screw me !!!

Cons: I rent a car for two weeks, I paid over 1000 euro and you charge me extra 25 euro for cleaning the car. It’s not the first time I rent a car and never charged me extra for cleaning. what did you assume after two weeks, cleaning car?? very disappointed !!! I feel you screw me!!!

Pros: Car was ok.

Cons: -> Dishonest, RentSmart24 added an extra driver charge without explicitly state this cost. -> RentSmart24 did not accept debit card and demanded the use of a credit card -> Dismal service, extremely slow, contract full of typos, lack of transparency, dishonesty -> Car was ok but not in mint conditions, spent too much fuel and AC was just barely enough (probably it would not be suitable for warmer days, there were 30 degrees Celsius)

Pros: friendly staff

Cons: The Discover website says that REntSmart 24 is located in Terminal. It is not and that statement is completely inaccurate. It is v difficult to find (i had to ask 3 people) and is a 10 minute walk from the terminal

Cons: At picking up the costumer was not helpful and informative.

Pros: I liked everything. People were very supportive when was trying to find my way to the place as was lost initially. The whole admin process very smooth and working staff efficient.

Cons: There was an address on the voucher that showed a different place to where the retailer actually is so as a foreigner being in a hurry I didn't read carefully the following lines but inserted the address into Google Map and which took me to the general car provider cars that's is 40 minutes away on foot. But the staff there was so very kind and nice that offered me a lift back to the retailer. It was the only thing that was lagging....

Pros: Pick up and drop off was quite simple.

Cons: I have booked and paid for bigger car than I have received. My reservation was for Fiat 500X (compact crossover) but I have received Corsa (compact). I have also paid more for partial prepaid and the rest should be paid at pick up, but I have been pushed to pay everything a day before, which was actually full prepaimend.

Pros: Everything went well. Pay attention not to pay the insurances twice, if you Already payed through discover cars

Pros: Our representative Frederica was fantastic with helping us and we canned praise her enough.

Cons: Nothing

Pros: Exact car for a good price

Cons: Time spending to pick up the car

Pros: apertura 24/24

Cons: cartelli di indicazione del luogo di pick up scarsi

Cons: During drop-off inspection they tried to charge extra 20e for cleaning the car interior. I said i can clean the dust away myself (took me 30 sec to do it) and then everything was suddenly OK. In reality, car interior wasn't even dirty. Just little dust on seats --> pretty normal after nearly 2 weeks trip.

Pros: Relatively accessible from the airport.

Pros: The car was in good condition

Cons: The service was horrible, plus price.

Pros: Quickness and professionalism (Short & Sweet)

Cons: Everything was smooth

Pros: ottimo servizio ! cordiali al check in e super disponibili al check out !! consigliato tornerei a viaggiare con loro

Cons: We got different car than booked, but similar. Not a problem All. If you don’t have credit card you have to pay premium insurance even if you booked cheaper type of insurance. Deposit 500EUR is not possible to pay with debit card only with credit card. Information was not clean. Although still can recommend this service.

Pros: Finally I'didnt rent a car from RentSmart24. I booked Opel Astra (or similar). They gave me Opel Corsa. They tried to tell me they were similar cars. The Corsa is one class lower than the Astra. They showed me tables that it was the same for them. I didn't pay for a bigger car to drive a smaller one.

Cons: Finally I'didnt rent a car from RentSmart24. I booked Opel Astra (or similar). They gave me Opel Corsa. They tried to tell me they were similar cars. The Corsa is one class lower than the Astra. They showed me tables that it was the same for them. I didn't pay for a bigger car to drive a smaller one.

Pros: kindly people, flexibility, quick response,

Cons: I had a technical problem with tires, I had full casco but I couldn't reach directly insurance company by phone

Pros: Daniel was great!

Pros: The car was in good condition as described

Cons: The tank was not full

Pros: All was as expect till the dropping

Cons: The dripping check was fake.....as they know I have a full coverage insurance they search and search for any scratch for take 200EURO + 65. They found something under the car, a scratch that no one can see it and charged for 265EURO. I got the money back from Discovercars.com (thanks) but I'm really don't recommended on Rentsmart24

Pros: I feel that since they are a smart agency, they should have more smart cars than base models.

Pros: Agents in customer service in headquarters.

Cons: Agents in Catania RentSmart24 airport office where they firstly tried to rent me a smaller car than I ordered/paid. And I had to prove by printed voucher that I'm right. Secondly during credit card authorization process they authorized also 2 USD payments from St. Louis merchant. Absolutely unacceptable for me. My credit card was fortunately blocked by my bank however I had to spend a holiday without CR card. I don't recommend to use this company RentSmart24.

Pros: Very nice and polite people. Have no issues.

Pros: nothing

Cons: Amateurism and dishonesty of this company. Car in poor condition and dirty. Dishonesty. To be avoided.

Pros: very easy process and polite staff online checking is very efficient Highly recommended supplier

Pros: car well prepared in very good condition. Available 24/7

Cons: Everything perfect

Pros: Fast service. No problem staff. I has car reservation from 11, but I was able take car before 10.

Pros: Very efficient pick-up, all electronic; contract, photos of existing damages, etc. Drop-off equally friendly staff and prompt service. Def. use again.

Cons: Really can't fault them. They didn't even do a hard sell on the insurance option.

Pros: Daniel was just perfect! Give us a new and clean car (Fiat Panda at 26000km), process for taking the car was just in a minutes, dropping also so fast. Deposit was unblocked immediately. I would definitely use this company again.

Pros: Хороший сервіс і авто

Cons: Важко знайти пункт оренди

Pros: Rental agent was efficient and informative.

Cons: Nothing

Pros: Great value for money, efficient check-in/ drop off, clean nearly new vehicle. No unexpected surcharges for dents, cleaning, etc (we’ve returned vehicle clean and in a good condition).

Pros: Quick in collecting and delivering the car.

Cons: Nothing!

Pros: Very friendly and not pushy. Professional car check

Cons: Poor directions. What 3 words would help

Pros: Friendly service

Cons: Slightly hard to find their reception from the airport, but I understand it is a busy area with competing businesses

Pros: The car was superb (panda Hybrid) and there were no pushy sales once we explained we had our own excess policy.

Cons: a little pricey, and should have been full to full, whilst it wasn't full and we had to try and match the petrol level on return. but we had no issues.

Pros: I can wholeheartedly recommend it, everything went smoothly and to my satisfaction, we even had the car changed on request, when I noticed that there was something wrong with the clutch, compliments of Alberto, who took care of everything.

Pros: Very kind staff

Cons: all good

Pros: Cheapest car we could find, good value I suppose.

Cons: Bad English speaking service desk. Took a long time to receive the car but it might have been due to the language barrier. They mentioned we should return the car with a clean interior which I have never heard before. I guess we took care of the inside (as well as the outside) and also cleaned the interior as good as possible when you don’t have the right equipment before returning. There was no issues upon returning the car.

Pros: Almost new car in a very good condition.

Pros: Friendly customer service, smooth process, and a clean new car.

Pros: Great service

Cons: Nothing negative

Pros: Excellent car and service.

Cons: Difficult to find - not well signposted.

Pros: Quick to get and drop off the car

Cons: The car had some bumps already when we rented it and they wanted to charge us for it once we returned. Good luck we took photos of the injuries at the pick up.

Pros: New car with low mileage.

Cons: Two things were terrible. The advertise in there specifications that the fuel policy is full tank to full tank. Only got 1/2 tank. They know it is hard for customer to fill the tank 1/2 full and they always come out ahead because customer always overfills. The worst. In there specifications they state they are open for 24 hours a day. They also state there will be an extra charge for pick-up and drop off after reg business. No reg. business hrs stated. Close at 20:00 158 euros extra.

Cons: They unreasonably stung us for 300 euros for two trivial wear & tear scratches - we had no accident or collision - which I will have to reclaim from the policy u sold me

Pros: Ich habe viel Probleme ! Ich habe de. Auto nicht genommen weil der Vermieter bis 20 Uhr mit Kredit Karte bezahlen kann

Pros: fast pickup fast drop off brand new car kind and helpful desk office will be my first choice

Cons: the position of the rental desk was a little hard to find without internet