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Italy Car Rent at Catania Fontanarossa Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Lady at the pick up desk on duty during the day time was very nice and helpful
Cons: The service at the counter before closing time could be more helpful but it was still ok. Different type of car than I chose (Toyota instead of VW) but it was the same size so not a big problem Insurance conditions not fully explained
Pros: The gentleman at the pick up counter went out of their way to help us. Our flights were delayed they stayed late for us they change the name on the reservation because we couldn’t find the correct passport. Just went out of their way I would definitely recommend them. The car was in great shape and overall good experience
Pros: The car was good
Cons: you don't get what you book hard to find the place for pickup too much bureaucracy the insurance with the broker is useless
Pros: friendly and helpful staff
Pros: Everything worked out great
Cons: Somewhat long line at rental desk upon arrival and a bit of a chaotic pickup process, but everything worked out just fine
Pros: Easy check-out
Cons: They actually wanted to cancel my reservation once I arrived at check in, because they didn't have a car with automatic transmission, as I reserved and paid for.
Pros: The car was clearly not maintained. We had to change the oil during our trip, and the car's wheel bearings squeaked the entire time.
Cons: Rude, bruff pickup
Cons: You will need an email on the day as they send through your booking forms etc which you need to sign digitally. Make sure you go round the car and keep records of any damage and highlight anything not shown on your paperwork or they will try to make you liable.
Pros: Nothing .
Cons: they provided a car in a lower standard than I paid for and they are organized to trap the customer and charge for findings that are already on the car. Please refer to google reviews on that company. They are rated 1/5. Your rating 8/10 is missleading...
Pros: Italy Car Rent did their part well
Cons: They should have seen the contract you offered me and let me know that DiscoverCars was wrong and misleading.
Pros: Pretty new car.
Cons: Bad tires, we slipped easily when it had rained. And I had to sign off on the car before seeing it. It had a lot more damage then I signed off on. Luckily there was an employee that I could address about this and he wrote down the damage we showed him.
Pros: The drop off went superfast. Also the deposit was back in my creditcard right away.
Cons: When we came to pick the car up the car wasn't there. First the key was lost. It turned out that the car was getting washed. Eventually we got another car.
Cons: They tried to surcharge us (hubcap damage)
Pros: The friendliness of Nicoletta, the agent giving me the car
Cons: When we picked up the car we were informed at the arrival disk that it was almost new (7000 km) and the contract informed that the car had 2 scratches/bumps ( 2 photos showed). When we went to the dark garage and saw the the car, there were so many scratches/bumps - absolutely not only 2! Why did the you as a car rental Company not be honest from the begining - and informed all damages. Why schould we as your customer be so frustrated in the “Pick up situation” in the late and dark evening
Cons: They forced me to but an additional full coverage insurance, even if we had bought the rental cars Full Coverage. 90 euros more than expected! 😲
Cons: Did not accept my combo credit/debit card that works solely as credit abroad. Did not use their own system for queuing. Too much paper work and bureaucracy to get the car.
Cons: Hard to find after leaving the airport (no sings, no clues). My car (different that I requested) was ready to pickup almost two hours after requested pickup time. The car had some issues - probably with fuel pomp, giving strange sounds during the ride, it was very stressful and frustrating. Child seat rental was much overpriced.
Pros: Servizio dell'operatore al ritiro che ha risolto il problema dell'errato smistamento dell'ordine.
Cons: Ci ha comunicato la presenza del navigatore che invece non c'era
Pros: Cheaper than most at airport.
Cons: Ordered small car, received a van. Where not there to return car, no notification on what to do to return key. Bloke you gave you the car was on the phone to his mate and took ages to leave the airport ..he was also sick, not a great look when the world is on the brink of a pandemic .
Cons: They didn't have the car I requested, ended up with a massive van that was very difficult to drive around narrow streets and impacted my holiday experience.
Pros: Free upgrade.
Cons: Language Barrier Didn’t have the car that I booked or anything similar and ended up with a 4x4 when I booked a Fiat 500 Convertible.
Pros: Pleasant, polite staff. Clearly explained everything.
Cons: Had a long wait for car to be cleaned and prepared before wee could collect.
Pros: Friendly service. No issues. No hard sell on any extras.
Pros: Easy pick-up and easy drop-off
Pros: The "phisical" dispatch and drop of of the car.
Cons: I booked Cabrio/manual gear. They told me they haven't it but showed photo of another car (still cabrio). I agreed. I went to the garage and it was not the one of the photo, not even cabrio but just solar roof and Auto Gear. I didn't see any sense in paying 3 times the price of a normal car just for a solar roof. Asked to move to a manual standard category. They refused. Asked my money back. They refused. Finally got a cabrio the last 2 days but payed it for 5 days. Risky businesses with ITALCAR
Pros: The car was available with a minimum of fuss
Cons: The car although "or similar" was not at all as booked. We booked an estate with sat nav. Collected a hatchback without sat nav ...... Having checked the website this equates to us paying for things which in essence we did not receive.