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Italy Car Rent at Catania Fontanarossa Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: They gave me a car full of scratches and when I returned it claimed that a tiny paint scratch on the bumper was done 'on my clock'
Cons: They make their money from old scratches. They take money from the insure
Pros: Easy drop off and quick check.
Cons: No representative at the pick up station. Also the instructions from the airport desk were not that clear.
Cons: I returned the car on time and without ANY damage, despite this my deposit was not released!
Pros: Car was ready and waiting. Overall the pick up and drop off was quite efficient.
Cons: When we picked the car there were a number of damages and scratches which were not included on the sheet provided. We had to ask for an operative to go round the car then amend the sheet.
Pros: Overall good value for money. The car was in good condition.
Cons: Very long waiting time for the office. More than 1 hour. They are very strict on small scratches or tiny dents, so you need to review the car very closely before driving away, and make sure you mark every possible hit.
Pros: I have reserved a car , with full coverage and in goof faith and when I have arrived at the desk of the seller , they told me that the coverage sold by the discover Car is not valid and that i have to do another one on the spot ! absolutely crooks
Pros: Car in good condition and clean
Cons: Unreasonably high Excess on insurance cover and cost of buying the lower limit damage waiver insurance. Too close detail paid to minor marks on car!
Pros: The car was very nice
Cons: Italy car rent is a scam, they tried telling me my car wasn’t covered by the insurance I paid for. They also tried charging me for being underaged and I corrected them that I was 29. Also they charged my card twice for the security deposit.
Pros: Fast pick up and fast drop off.
Cons: Baby car seats are too expensive (70€ each)
Pros: Good value
Cons: Very picky about possible damage on return
Pros: Once we’ve got to the desk it was fine, however we had to queue up for the desk nearly an hour.
Cons: Didn’t like staff trying to sell me waver, regardless of me having one already. That was one of the options during booking. Couldn’t find a car which far away from office. Car was either scratched or dented in many places, although only minor scratch to one of the rims was initially marked on the paperwork. Do we’ve lost another hour checking and photographing the car in the presence on rental firm staff member. I thought that my waver would eliminate this process. 🤷🏼♂️
Cons: Everything we encountered, which was an hour long wait.
Pros: Good car. Fiat tippo.
Cons: watch out for them!! I arrived with my credit card which was perfectly fine and I used it before and after the whole trip, suddenly the clerk told me that the payment was not going through and there was a problem with the card. Only after he convinced us to add 220 euros of extended coverage insurance did they agree that my friend would use his credit card, instead of mine. That's how they raised the deal we pre-ordered, by another 220 euros!.
Pros: personale cortese e noleggio abbastanza veloce, quando mi hanno dato i documenti della vettura con il foglio che riporta i danni ( avrà avuto almeno un 20/25 bollini che segnano il danno sulla vettura) ho chiesto se c'era un altra vettura , la risposta è stata immediatamente negativa senza neanche un minimo di interesse
Cons: la vettura
Pros: Drop-off was easy.
Cons: There was practical no service. I had to find the car in the dark and worked out control myself.
Pros: The deceived me and you
Cons: They are
Cons: Le indicazioni per raggiungere il garage per il ritiro della macchina non sono state corrette, abbiamo perso 15 minuti a trovare la zona corretta
Pros: You team were friendly and helpful
Cons: The car I got was not what I ordered
Pros: swift drop off.
Cons: Unfriendly desk agent.
Cons: they were very difficult in sorting out the issue with the name of the credit card since there was a typo of the name on the credit card. they were not helpful. in the end discovercars helped us
Pros: Lady at the pick up desk on duty during the day time was very nice and helpful
Cons: The service at the counter before closing time could be more helpful but it was still ok. Different type of car than I chose (Toyota instead of VW) but it was the same size so not a big problem Insurance conditions not fully explained
Pros: The gentleman at the pick up counter went out of their way to help us. Our flights were delayed they stayed late for us they change the name on the reservation because we couldn’t find the correct passport. Just went out of their way I would definitely recommend them. The car was in great shape and overall good experience
Pros: The car was good
Cons: you don't get what you book hard to find the place for pickup too much bureaucracy the insurance with the broker is useless
Pros: friendly and helpful staff
Pros: Everything worked out great
Cons: Somewhat long line at rental desk upon arrival and a bit of a chaotic pickup process, but everything worked out just fine
Pros: Easy check-out
Cons: They actually wanted to cancel my reservation once I arrived at check in, because they didn't have a car with automatic transmission, as I reserved and paid for.
Pros: The car was clearly not maintained. We had to change the oil during our trip, and the car's wheel bearings squeaked the entire time.
Cons: Rude, bruff pickup
Cons: You will need an email on the day as they send through your booking forms etc which you need to sign digitally. Make sure you go round the car and keep records of any damage and highlight anything not shown on your paperwork or they will try to make you liable.
Pros: Nothing .
Cons: they provided a car in a lower standard than I paid for and they are organized to trap the customer and charge for findings that are already on the car. Please refer to google reviews on that company. They are rated 1/5. Your rating 8/10 is missleading...
Pros: Italy Car Rent did their part well
Cons: They should have seen the contract you offered me and let me know that DiscoverCars was wrong and misleading.
Pros: Pretty new car.
Cons: Bad tires, we slipped easily when it had rained. And I had to sign off on the car before seeing it. It had a lot more damage then I signed off on. Luckily there was an employee that I could address about this and he wrote down the damage we showed him.
Pros: The drop off went superfast. Also the deposit was back in my creditcard right away.
Cons: When we came to pick the car up the car wasn't there. First the key was lost. It turned out that the car was getting washed. Eventually we got another car.
Cons: They tried to surcharge us (hubcap damage)
Pros: The friendliness of Nicoletta, the agent giving me the car
Cons: When we picked up the car we were informed at the arrival disk that it was almost new (7000 km) and the contract informed that the car had 2 scratches/bumps ( 2 photos showed). When we went to the dark garage and saw the the car, there were so many scratches/bumps - absolutely not only 2! Why did the you as a car rental Company not be honest from the begining - and informed all damages. Why schould we as your customer be so frustrated in the “Pick up situation” in the late and dark evening
Cons: They forced me to but an additional full coverage insurance, even if we had bought the rental cars Full Coverage. 90 euros more than expected! 😲
Cons: Did not accept my combo credit/debit card that works solely as credit abroad. Did not use their own system for queuing. Too much paper work and bureaucracy to get the car.
Cons: Hard to find after leaving the airport (no sings, no clues). My car (different that I requested) was ready to pickup almost two hours after requested pickup time. The car had some issues - probably with fuel pomp, giving strange sounds during the ride, it was very stressful and frustrating. Child seat rental was much overpriced.
Pros: Servizio dell'operatore al ritiro che ha risolto il problema dell'errato smistamento dell'ordine.
Cons: Ci ha comunicato la presenza del navigatore che invece non c'era
Pros: Cheaper than most at airport.
Cons: Ordered small car, received a van. Where not there to return car, no notification on what to do to return key. Bloke you gave you the car was on the phone to his mate and took ages to leave the airport ..he was also sick, not a great look when the world is on the brink of a pandemic .
Cons: They didn't have the car I requested, ended up with a massive van that was very difficult to drive around narrow streets and impacted my holiday experience.
Pros: Free upgrade.
Cons: Language Barrier Didn’t have the car that I booked or anything similar and ended up with a 4x4 when I booked a Fiat 500 Convertible.
Pros: Pleasant, polite staff. Clearly explained everything.
Cons: Had a long wait for car to be cleaned and prepared before wee could collect.
Pros: Friendly service. No issues. No hard sell on any extras.
Pros: Easy pick-up and easy drop-off
Pros: The "phisical" dispatch and drop of of the car.
Cons: I booked Cabrio/manual gear. They told me they haven't it but showed photo of another car (still cabrio). I agreed. I went to the garage and it was not the one of the photo, not even cabrio but just solar roof and Auto Gear. I didn't see any sense in paying 3 times the price of a normal car just for a solar roof. Asked to move to a manual standard category. They refused. Asked my money back. They refused. Finally got a cabrio the last 2 days but payed it for 5 days. Risky businesses with ITALCAR
Pros: The car was available with a minimum of fuss
Cons: The car although "or similar" was not at all as booked. We booked an estate with sat nav. Collected a hatchback without sat nav ...... Having checked the website this equates to us paying for things which in essence we did not receive.
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 26.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): United Kingdom, EU.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
Renters from the following country(ies): United Kingdom must provide the following documents: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, photocard driving license in order to collect the car.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: American Express, Diners, MasterCard credit card, VISA credit card.
Only cards issued in the main driver's name are accepted.
The following payment methods are accepted: American Express, Cash, Diners, Prepaid cards, Visa Debit Card, MasterCard credit card, VISA credit card, MasterCard debit card.
Additional insurance (Super Collision Damage Waiver (SCDW)) must be purchased if using the following payment method(s): Cash, Debit cards, Prepaid cards.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Diesel vehicles are available for an additional charge.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
Pick-up & Drop-off