Italy Car Rent at Catania Fontanarossa Airport

Pros: you were supposed to meet me in the airport, but you didn't. eventually i found your office outside. it took an hour. there were 15 people in line. i asked the person at the front of the line how long they had been waiting and they said '2 hours, but there weren't as many people in line when they started waiting.' so i waited 15 minutes, nobody came out, nobody went in. so i went somewhere else and got a car from them. i want my $53.59 deposit back please.

Cons: Gear stick came loose

Pros: Fast and efficient! It was so hot, but the staff remained friendly and helpful

Cons: Given a 9/10 overall as we struggled to find the kiosk on the airport grounds. The documents say 'In terminal' which it isn't and we walked all around to try and find it! Little/no signage for Italy Car Rent and there are loads of car rental companies all over the airport! Instructions for returning the car do say "P4 Rent a car" - but it would be useful to clarify that it's not "P4 short stay" as that's what you come to first!

Cons: Almost impossible to photograph a car in an underground car park. Could not possibly see ever fault on the car. Drop off information was incorrect on website

Pros: Efficient, friendly, generous, offered a choice of cars which resulted in a free upgrade.

Cons: Be aware that the rental desk is actually in the rental car park (P4) in the airport complex, not inside the airport buildings.

Pros: great agents in Catania and easy drop-off in Palermo

Cons: nothing

Pros: -

Cons: Said to be an in terminal agency, it is out of terminal and hard to find. They suggested me insurance though I took discovery car insurance - Im pissed with the fact it is not mentioned in your site that it is not the rental conpany insurance,. I waited in the sun for almost a hour after searching for the agency for almost 40 minutes with an handicap child. We got a normal car when rented a SUV then had to wait more for the SUV It was written full to full tank on your site, we got it empty

Cons: They did not explain that the car didn’t predominantly run on petrol, but on methane instead, prior to pick-up: This led to a very difficult situation where we could not locate methane at any petrol stations and could have been stranded. It was completely irresponsible and reckless of them not to share this information beforehand. We were then charged for a superficial chip less than 1mm in size at drop off.

Cons: Appalling time to pick up car Car had multiple scratches Wrongfully charged for pre-existing damage Incompetent staff who told me the marks were already identified on the report

Pros: They made us pay before explaining that the car was smaller than the one we had booked. They refund us inmediately 900€ deposit, but no refund yet 497€. We couldn’t rent a car with them.

Pros: Pick up and drop off easy and agents were courteous.

Cons: It was a full to full contract but it clearly wasn't full as when we filled it up we left it with 200 miles more than we started. We weren't to know until turning the engine back on that we had overfilled it.

Pros: Quick pick-up and drop-off

Cons: The car was dirty and had dents and scratches all over. I had to spend a lot of time inspecting the car on pick-up--it had that many dents in it.

Pros: Disgraceful. Never again.

Cons: Lady refused to help us with a car to fit our luggage.

Cons: The quote that y ou send me, was far from reality, It was suppose to be 454.00 Euro at pick up with full coverage but finally was 782.00 Euro. Once you are there, without ways to negociate, you pay but with a little frustration. I understand that the price was an apporximate price, but a 70 % raise is far too much. Is there something you are able to do with the invoice? Thank's for the follow-up. Frédéric

Cons: English of staffs not very good

Pros: Excellent local company.

Cons: They have charged me for damage that wasent done by me. They Didn’t give me automatic car as requested. Picked up a new vehicle because service light was and got charged $881 for a scratch at the bottom of the car that I didn’t do. After picking up another vehicle I had found 4 scratches that were not identified in the paper. That means I would’ve been charged for those when returning the car. Unacceptable

Cons: As mentioned above plus ... collecting the car in a dark car park. Impossible to see if any scratches etc. When returning the car there was no option to receive confirmation the car was ok. Signed electronically (will take a photo in future), asked for a print out, told no, it would be emailed, still waiting.

Cons: Pick-up took ages, literary an hour. There was one agent waiting for multiple renters, and the process was fully manual. It seems there is no data transfer between the information I gave Discover and what Italy receives. The Italy agent then let me know that the insurance I purchased from Discover was not valid, and that I would need to purchase an additional €270 insurance from. Upon return the agent could not provide me with any assurance that I would be given my security deposit back.

Pros: fast, efficient service

Cons: long walk from rental car desk to rental car

Pros: Drop off was quick and efficient

Cons: Pick up was dreadful, we waited over an hour to collect our car which had a knock effect on our drive to our hotel, check in and availability of food and drink on arrival

Pros: not good. but the Miss at the reception is very nice.

Cons: Service is good , but rent rules are not

Pros: Nothing in particular

Cons: The car had more dameged that in the paper. I told to agents to add 4 dameges.

Pros: Nothing Fuel tank wis only 3/4 full but no any reaction to my claim with picture. To be avoided.

Cons: Nothing To be avoided.

Cons: Car was to far from rental desk at airport

Pros: agent was friendly and helpful

Cons: locating yr office at catania airport was a mission

Cons: It should have been more clear that the actual company from whom we were renting was Italy Car Rental. We searched for Discover Cars at the airport

Pros: They gave me a car full of scratches and when I returned it claimed that a tiny paint scratch on the bumper was done 'on my clock'

Cons: They make their money from old scratches. They take money from the insure

Pros: Easy drop off and quick check.

Cons: No representative at the pick up station. Also the instructions from the airport desk were not that clear.

Cons: I returned the car on time and without ANY damage, despite this my deposit was not released!

Pros: Car was ready and waiting. Overall the pick up and drop off was quite efficient.

Cons: When we picked the car there were a number of damages and scratches which were not included on the sheet provided. We had to ask for an operative to go round the car then amend the sheet.

Pros: Overall good value for money. The car was in good condition.

Cons: Very long waiting time for the office. More than 1 hour. They are very strict on small scratches or tiny dents, so you need to review the car very closely before driving away, and make sure you mark every possible hit.

Pros: I have reserved a car , with full coverage and in goof faith and when I have arrived at the desk of the seller , they told me that the coverage sold by the discover Car is not valid and that i have to do another one on the spot ! absolutely crooks

Pros: Car in good condition and clean

Cons: Unreasonably high Excess on insurance cover and cost of buying the lower limit damage waiver insurance. Too close detail paid to minor marks on car!

Pros: The car was very nice

Cons: Italy car rent is a scam, they tried telling me my car wasn’t covered by the insurance I paid for. They also tried charging me for being underaged and I corrected them that I was 29. Also they charged my card twice for the security deposit.

Pros: Fast pick up and fast drop off.

Cons: Baby car seats are too expensive (70€ each)

Pros: Good value

Cons: Very picky about possible damage on return

Pros: Once we’ve got to the desk it was fine, however we had to queue up for the desk nearly an hour.

Cons: Didn’t like staff trying to sell me waver, regardless of me having one already. That was one of the options during booking. Couldn’t find a car which far away from office. Car was either scratched or dented in many places, although only minor scratch to one of the rims was initially marked on the paperwork. Do we’ve lost another hour checking and photographing the car in the presence on rental firm staff member. I thought that my waver would eliminate this process. 🤷🏼‍♂️

Pros: Nothing

Cons: Everything we encountered, which was an hour long wait.

Pros: Good car. Fiat tippo.

Cons: watch out for them!! I arrived with my credit card which was perfectly fine and I used it before and after the whole trip, suddenly the clerk told me that the payment was not going through and there was a problem with the card. Only after he convinced us to add 220 euros of extended coverage insurance did they agree that my friend would use his credit card, instead of mine. That's how they raised the deal we pre-ordered, by another 220 euros!.

Pros: personale cortese e noleggio abbastanza veloce, quando mi hanno dato i documenti della vettura con il foglio che riporta i danni ( avrà avuto almeno un 20/25 bollini che segnano il danno sulla vettura) ho chiesto se c'era un altra vettura , la risposta è stata immediatamente negativa senza neanche un minimo di interesse

Cons: la vettura

Pros: Drop-off was easy.

Cons: There was practical no service. I had to find the car in the dark and worked out control myself.

Pros: The deceived me and you

Cons: They are

Cons: Le indicazioni per raggiungere il garage per il ritiro della macchina non sono state corrette, abbiamo perso 15 minuti a trovare la zona corretta

Pros: You team were friendly and helpful

Cons: The car I got was not what I ordered

Pros: swift drop off.

Cons: Unfriendly desk agent.

Cons: they were very difficult in sorting out the issue with the name of the credit card since there was a typo of the name on the credit card. they were not helpful. in the end discovercars helped us

Pros: Lady at the pick up desk on duty during the day time was very nice and helpful

Cons: The service at the counter before closing time could be more helpful but it was still ok. Different type of car than I chose (Toyota instead of VW) but it was the same size so not a big problem Insurance conditions not fully explained

Pros: The gentleman at the pick up counter went out of their way to help us. Our flights were delayed they stayed late for us they change the name on the reservation because we couldn’t find the correct passport. Just went out of their way I would definitely recommend them. The car was in great shape and overall good experience

Pros: The car was good

Cons: you don't get what you book hard to find the place for pickup too much bureaucracy the insurance with the broker is useless

Pros: friendly and helpful staff

Pros: Everything worked out great

Cons: Somewhat long line at rental desk upon arrival and a bit of a chaotic pickup process, but everything worked out just fine

Pros: Easy check-out

Cons: They actually wanted to cancel my reservation once I arrived at check in, because they didn't have a car with automatic transmission, as I reserved and paid for.

Pros: The car was clearly not maintained. We had to change the oil during our trip, and the car's wheel bearings squeaked the entire time.

Cons: Rude, bruff pickup

Cons: You will need an email on the day as they send through your booking forms etc which you need to sign digitally. Make sure you go round the car and keep records of any damage and highlight anything not shown on your paperwork or they will try to make you liable.

Pros: Nothing .

Cons: they provided a car in a lower standard than I paid for and they are organized to trap the customer and charge for findings that are already on the car. Please refer to google reviews on that company. They are rated 1/5. Your rating 8/10 is missleading...

Pros: Italy Car Rent did their part well

Cons: They should have seen the contract you offered me and let me know that DiscoverCars was wrong and misleading.

Pros: Pretty new car.

Cons: Bad tires, we slipped easily when it had rained. And I had to sign off on the car before seeing it. It had a lot more damage then I signed off on. Luckily there was an employee that I could address about this and he wrote down the damage we showed him.

Pros: The drop off went superfast. Also the deposit was back in my creditcard right away.

Cons: When we came to pick the car up the car wasn't there. First the key was lost. It turned out that the car was getting washed. Eventually we got another car.

Cons: They tried to surcharge us (hubcap damage)

Pros: The friendliness of Nicoletta, the agent giving me the car

Cons: When we picked up the car we were informed at the arrival disk that it was almost new (7000 km) and the contract informed that the car had 2 scratches/bumps ( 2 photos showed). When we went to the dark garage and saw the the car, there were so many scratches/bumps - absolutely not only 2! Why did the you as a car rental Company not be honest from the begining - and informed all damages. Why schould we as your customer be so frustrated in the “Pick up situation” in the late and dark evening

Cons: They forced me to but an additional full coverage insurance, even if we had bought the rental cars Full Coverage. 90 euros more than expected! 😲

Cons: Did not accept my combo credit/debit card that works solely as credit abroad. Did not use their own system for queuing. Too much paper work and bureaucracy to get the car.

Cons: Hard to find after leaving the airport (no sings, no clues). My car (different that I requested) was ready to pickup almost two hours after requested pickup time. The car had some issues - probably with fuel pomp, giving strange sounds during the ride, it was very stressful and frustrating. Child seat rental was much overpriced.

Pros: Servizio dell'operatore al ritiro che ha risolto il problema dell'errato smistamento dell'ordine.

Cons: Ci ha comunicato la presenza del navigatore che invece non c'era

Pros: Cheaper than most at airport.

Cons: Ordered small car, received a van. Where not there to return car, no notification on what to do to return key. Bloke you gave you the car was on the phone to his mate and took ages to leave the airport ..he was also sick, not a great look when the world is on the brink of a pandemic .

Pros: Nothing

Cons: They didn't have the car I requested, ended up with a massive van that was very difficult to drive around narrow streets and impacted my holiday experience.

Pros: Free upgrade.

Cons: Language Barrier Didn’t have the car that I booked or anything similar and ended up with a 4x4 when I booked a Fiat 500 Convertible.

Pros: Pleasant, polite staff. Clearly explained everything.

Cons: Had a long wait for car to be cleaned and prepared before wee could collect.

Pros: Friendly service. No issues. No hard sell on any extras.

Pros: Easy pick-up and easy drop-off

Pros: The "phisical" dispatch and drop of of the car.

Cons: I booked Cabrio/manual gear. They told me they haven't it but showed photo of another car (still cabrio). I agreed. I went to the garage and it was not the one of the photo, not even cabrio but just solar roof and Auto Gear. I didn't see any sense in paying 3 times the price of a normal car just for a solar roof. Asked to move to a manual standard category. They refused. Asked my money back. They refused. Finally got a cabrio the last 2 days but payed it for 5 days. Risky businesses with ITALCAR

Pros: The car was available with a minimum of fuss

Cons: The car although "or similar" was not at all as booked. We booked an estate with sat nav. Collected a hatchback without sat nav ...... Having checked the website this equates to us paying for things which in essence we did not receive.