Felirent at Catania Fontanarossa Airport

Pros: See above

Cons: When renting through the internet the car rental was referred to in communications by 3 different names, also the case when looking for directions. Very confusing.

Pros: Didn’t like the service

Cons: Took 40 minutes to rent a car. Car had a broken gas gauge and they insisted the tank was not full even though we filled it up. Wanted to sell us extra insurance which we had already purchased.

Pros: They offered us better car Very fast picking up and dropping off the car The car was in good condition

Cons: Not very easy to find the rental desk - it is placed outside of the airport

Pros: La disponibilità e la gentilezza

Cons: Never mentioned extra charge for automatic transmission during rental reservation.

Pros: Got the job done

Cons: As I ended up in hospital, I needed to return the car and Felirent said they could not collect it due to no staff. So had to arrange for someone to return it and paid for taxi back.

Pros: Efficient process and very new car and friendly informed staff.

Cons: The 98 euros penalty charge for arriving after 20.00 was bad. Roughly 36% of the weeks hire. It was a delay on my flight so out of my control. I understand the price would have been adjusted if I had confirmed an after 20.00 arrival. That is fine as I would have had a choice at time of purchase. The penalty gave me no choice and was very disappointing.

Pros: absolutely nothing

Pros: shuttle service

Cons: small prints in the contract cost me double insurance and charging 30 euro's for cleaning the car. The car was cleaned by meself before returning.

Pros: Friendly, helpful staff

Cons: Nothing

Pros: very good price, the representative was very nice and explained everything. we arrived earlier than the reservation time and he did his best to prepare the car. we received a new automatic car for 6 persons, very comfortable.

Cons: after a few days the light of tyre pressure turned on and we had to fill air, not sure it was checked before we took the car.

Pros: Very friendly

Pros: Agent was helpful.

Cons: Explanation of workings of car and manual would have been nice.

Pros: friendly staff, smooth transaction, no pressure in taking their own comprehensive insurance (I had my own)

Cons: there was a 30 minutes wait for the car to be ready

Pros: Friendly service and a brand new car

Cons: Nothing to add

Pros: Meget venligt og hjælpsomt personale Vi havde købt forsikring og takkede pænt nej til ekstra forsikring uden forsøg på overtalelse fra personale Flot og ren bil (spritny kun kørt 19 km) Ud- og aflevering gik hurtigt Varme anbefalinger fra os

Cons: Alt var godt, varme anbefalinger herfra

Cons: They provided a car eith serious electric problem. The key did not open all doors, you had use phisical key then turn on the car to be ablento open all doors. Also for closing the car you had to turn on again and then close it. They know about this issue and said to me, why I worried the car is rolling. We traveled a lot with the car and it was very unpleasant to do this procedure all the time.

Pros: They service was alright but the compony need to be flexible and think for all community race and religion ,and they need to accept all kind of card debit master ,

Cons: Credit card policy ,being as Muslim its prohibited for us to keep interest pay things,including credit card

Pros: Fast, no issues, car was nearly brand new and as expected, clean

Cons: May be some more signs to show the place of the rental desk

Pros: Felirent is one of the best car rental companies ever. Customer service is extraordinary, always very efficient and transparent, no pushy sales, very good cars and easy collection and drop-off.

Cons: The collection by the airport is badly signposted. I had to ask twice for directions and I am quite familiar with the airport layout.

Pros: Clean and nice car, good service by front desk representative.

Pros: Friendly and professional service, very clean and new car, fuss-free pickup and drop-off, and all at a very good price

Cons: Nothing - everything was great

Pros: nice people who answered all my questions

Cons: had to wash the car before returning it

Pros: Best rent car

Cons: Service snd price

Pros: Pickup and return of the car went smoothly. The employee spoke fluent English. The car was clean and in a very good condidtion.

Cons: So far so good.

Cons: Wasn’t able to get the car as I didn’t have a credit card and they wanted to charge an extra €25 per day because of this. I had enough money on my debt card for the car and a deposit however that wasn’t good enough.

Pros: Representative was kind and efficient

Pros: good quality and clean cars good prices helpful employees

Cons: a sign in the airport to the rental place

Pros: Almost new car, professional service

Cons: I was requested to make and send the photographs of the car to Felirent after picking up the car. I spent some time sending the photographs. The max. size of Felirent inbox is limited to 36 MB which caused a problem.

Pros: The desk person was so friendly and accommodating even when our flight was delayed significantly.

Cons: only credite card with name owner very big risk that card not will be working and you just lost money for reserve

Pros: great customer service. explained everything. Even stayes there after opening hours to make sure people get their cars.

Pros: Overall, it was easy and hassle free

Pros: We had to pay loads more because they did not accept Apple Pay so don’t forget to take the actual credit card you booked on. Lesson learned by me!

Pros: Profesional staff. We got a new car in excelent conditions.

Pros: We got a new car and the check in was very quick.

Cons: Take videos of the car when you pick it up as they will try to charge for any small scratch that is on the car and you need proof that it was already there