Felirent at Catania Fontanarossa Airport

Pros: QUICK AND SIMPLE

Cons: Very high and unjustified in my opinion security charge, security is very expensive, for no reason

Pros: Quickness of service. Kindness, Car conditions.

Cons: Because of my error in reservation I had to make a new booking and it was not that cheap. Not easy to find their check-in and drop-off spots.

Pros: There were no customer at the office, so I did not have to wait. However the pick up was very slow when I had to change the engine failed car to a new one because the agent was not familiar with the procedure and had difficulties to do the paperwork.

Cons: My credit card was not working, they forced me to buy the 450 Euro Gold protection package. The car reported engine failure after 20 km and turned to engine protection mode, so it was very slow. The company was not able the give an other car, one day later they fine one, but declined to deliver it to my hotel, I had to travel with the engine falilured car to the airport. They refused any compensation, I even paid for the day I delivered their faulty car.

Cons: It was not mentioned anywhere that you have to pay additional insurance directly to Felirent (which cost more than the whole rent) beside the insurance we paid through discovercars.

Cons: The agents try to bully you into buying their insurance. They fear monger you to the point where they don't want to accept you declining their insurance.

Pros: Staff was slow and even didn't bother to get my to rented car. They pointed the finger and just said " Walk down towards blue flag and you will find your car" Car was parked like a 300m far away at least

Cons: As above plus they charge me extra 10 euro for washing a car after return

Pros: Very pleasant agent who explained everything in full.

Cons: Nothing

Pros: non

Cons: A lot of additional charges. Rude service. Negligence of customer feedback.

Pros: Good price.

Cons: Reservation indicated that the gas would be Full. It was not. Had I not taken a photo before I left the lot Felirent would have charged me upon return. (Is this DiscoverCar fault or Felirent?) When I picked up the car, the agent refused to join me at the lot to do inspection together. Absolutely refused saying it was incumbent upon me to take photos. Good thing it was daytime and not night! No flat repair stuff at first inspection. No doubt I’d be charged for this had I not had photo proof.

Cons: During my booking I decided to pay extra money (9 euros per day) just to be sure that in case of any damages I will have a free head (the booking page guaranted the insurance). But while taking the car, the Agent said that this insurance is nothing for FELIRENT SRL. And he offered his insurance 163 euros for 9 days. Greatly confused, but I paid.

Pros: great reception

Cons: they were awesone, no bad comments here

Pros: speed.

Cons: you screwed me as you did not let me know that the service you booked from, accepts only credit cards, and not prepaid credit cards. they charged me 2.5x on top of what I booked for with you, and they said your insurance i purchased is not applicable for them!

Pros: They were efficient and helpful we had problems with gps so took car back they gave us another one which was much better

Cons: Double insurance - we purchased full coverage under Discovercars to find out that if you are using a debit card you need their own - their agent was very clear that this happens a lot with discover cars and that discovercars should provide a refund as it doesn’t make sense to have two full coverage insurances yet the rule is that you must have the one with the actual car rental. Result - discovercars not providing any refund. So of course the service be same the most expensive car rental

Pros: They were great particularly at the front desk, agents spoke very good English and helped even showing me where the car was parked!

Cons: Nothing

Cons: we had to pay extra 165 eur because our flight was delayed. Another extra 10 eur for washing the car, and it was without windshield fluid. Next time I expect to pay extra if I want a car with wheel.

Pros: Quick check out when returned car.

Cons: Asked to sign boxes that didn't explain what you were siging for and staff didn't like being questioned about this. 7-10 days to return deposit is unreasonable. Emailed company during hire with a problem and never got a reply.

Pros: Prenotazione, ritiro, auto nuovissima, riconsegna rapida e senza sorprese.

Pros: Not helpful at all, I had my elderly aunt with me who has walking disabilities hence the reason I hired a car.

Cons: Nothing

Pros: We had a Peugeot 5008 which was ideal for our trip. Plenty of room for all our luggage

Cons: Vehicle was meant to come with a full tank but was only on 1/4 of a tank. Not a problem as we returned it with the same amount. The sat nav was not in Italian or English so took some time trying to change it from French Sat/nav kept cutting out but suspect this was due to extreme heat. Make sure you have a mobile with maps just to cover you

Pros: Picking up the car was quick and hassle-free. We got a practically new car with low mileage. The staff was very friendly and helpful. I can only recommend them.

Cons: -

Pros: I didn’t like the service, they made me pay for a tire that I didn’t cause any issues

Cons: It took over an hour to checkout

Pros: Initially being overed and alternative to the car booked but were quite understanding when I said I wanted a smaller car.

Cons: Was not too happy to have to pay a hefty extra insurance (220 euros) to avoid huge deposits being lost due accidental or not scraps or knocks to the rental car

Cons: Charged E55 for tiny surface scratch to plastic hubcap.

Cons: The car didn't have full of fuel

Cons: Told us the car was in a different place. We wasted 30 mins in the hot sun trying to find it in a distant lot when it was actually right in front of the office. On drop off the rep tried it on with damage which was just a rubber mark. I had to rub it off for him as he maintained it was caused by us and we would have to claim on our own insurance as we had not paid the excess insurance extra. Very dissapointing attitude.

Pros: No. I explained that I was not ok with the surprise fee for the use of my car (over 300 €) and they told me there’s nothing else I can do, but pay. So I didn’t take the car

Cons: The lack of transparency and lack of solutions offered.

Pros: New car. Fast dropping off the car.

Cons: One of the representatives, when picking up a car, behaved in a disrespectful manner, spoke in a rude and threatening manner. Despite the rental conditions specified in the Discovery voucher (road services), a representative refused and claimed that this service would be provided for an additional fee and did not wish to refer to detailed conditions in the voucher. Also, this representative demanded to pay in advance for a car wash or to return a washed car (the car was not well washed).

Pros: I've been waiting for the pick up more than one hour. The crowd outside the FELIRENT office was impressive. People were really angry.

Pros: They were polite and they didn't push on selling extras

Cons: We booked a C3 aircross automatic, we got a Opel Mokka automatic. I would have prefer the citroen, not a fun of Opel.

Cons: Empty watertank for cleaning of front window.

Pros: Don’t ever use this company they will trick you into spending a lot of money.

Cons: Felt like fraught. So so bad. Never ever again. Was €250 more expensive than advertised for a shitty small car

Pros: No long waiting times. No pressure on additional insurance.

Cons: Distance from the office to the pick up location and the fact that nobody accompanies you to inspect the car when you pick it up.

Pros: Everything was pretty straight forward and the drop off went without a hitch.

Cons: After telling us the car was brand new in perfect condition and having us sign the contract (without an inspection) we noticed there was actually a small dent on a door and some light scratches. We went back to the desk to ask them to come have a look but they just wouldn't. We were told to take pictures as proof they were already there. It felt weird to me and I was a bit worried about having to argue with them when came the time to drop off the car. But everything was fine in the end.

Pros: Staff attitude, car, price, staff very fast. Everything.

Cons: .

Pros: No hard selling, explained everything and very efficient

Cons: Simple and easy

Pros: Easy drop-off, quick return of the deposit

Cons: No option for debit card deposit - the good thing is that we were informed about this beforehand, but we still did not have time to renew our credit card before the holidays. However, somewhere should be noted that if in case of NOT HAVING the debit card, they will make you pay an ADDITIONAL insurance (silver package being 260e and gold package being 400e in June 2024), which ended up in paying more for insurance than for the car rental itself.

Pros: The rapid service at the pick-up and the drop-off.

Cons: a ) The vehicle was not clear b ) At the pick-up the fuel was not full 4/4, but about 3/4 of the tank c ) The light sign was on the last day and we added adBlue for 25 euros. d ) The car had many scratches

Pros: Discover cars was fine but Felirent were difficult to work with. Charged me €97 for being 9 minutes late. Provided 3/4 of a tank but I was forced to provide a full tank. Wanted me to sign for the car without inspecting it. Nonsense.

Cons: Avoid them.

Pros: Friendly and helpful and explained everything to me

Pros: They were fast and reliable while both picking up and dropping off.

Pros: Personal and adequate

Cons: difficult to find the booth

Pros: Rental staff very friendly and helpful

Cons: The rental fuel policy booked was supposed to be full to full However when got there we were informed it was same to same

Pros: The staff was very kind and fast, it was easy to find the place and the car, they were very available to answer and explain every single thing about the rental process!

Cons: The car was new and very clean, in addition it was the car that we were expecting to get, which we choose because it’s the same that we usually use, so we already knew how to use it!

Pros: They were fast and efficient - all other desks I passed had long lines

Cons: Hard to find in the side lot.

Pros: Friendly service

Cons: Discover card were unclear on additional insurance required due to using debit card as a security deposit. I wa informed as I had taken out additional insurance this would not be needed. Charged €54 on top of agreed price

Pros: We had dreadful service from start to finish.

Cons: The office was small and cramped,It was a late pick up and we're told to photograph any marks or damages to car... impossible because it was dark and we wanted to get away because we had an hours journey to our holiday destination.On our return to car hire ,they pointed out that we had a damaged wing mirror which they said we had to pay for,we denied causing this damage but because we had a flight to catch we had no choice but to accept this fault!! We are waiting for an invoice from filerent !!

Pros: Very professional and efficient staff. Easy to find, fast service at pick-up and drop-off. Cars were new, clean, comfortable. To sum it all up, it was all perfect. Definitely recommend Felirent.

Cons: In my opinion, the assicurative policy could be cheaper.

Pros: Very professional and efficient staff. Easy to find, fast service at pick-up and drop-off. Cars were new, clean, comfortable. To sum it all up, it was all perfect. Definitely recommend Felirent.

Cons: In my opinion, assicurative policy could be a little bit cheaper. All the rest was perfect.

Pros: Very efficient pick up & drop off.

Pros: Terrible condition of the car

Cons: They charged exorbitant fees without letting us know. Be careful!

Pros: The drop off was fast

Cons: Everything, their insurance policy is a scam. They told us that we had to pay extra money for their insurance in order to cover any car damage and didn't take into consideration that we had already paid a full insurance with you. For them, it was your responsibility for that insurance and had nothing to do with them. So, either you or them are stealing us money

Pros: Quick and reliable service

Pros: I didn't expect to be charged with 30 euro per day when using debit card. Practically we have increase with 150% the initial cost of the car. The same risk can be covered with debit card plus higher blocked /guarantee amount.

Pros: The car was good

Cons: The scam that involved us having to get extra insurance which was nearly three times what we’d paid for the car. They insist on the deposit being a credit card and in the name or the driver and if it’s not force you to pay an extortionate premium on the car. It’s a scam.

Pros: Very kind and helpful

Pros: Nice customer service when picking it up.

Cons: Time taken to collect the car, and no one there to inspect it when we returned it at 7.30am

Pros: The personnel is very efficient and nice. We took the car in approximatively 10 minutes after we found the rental desk (it took us longer to find the rental desk because there are no signs in the terminal or outside the terminal).

Pros: Efficient, friendly staff.

Cons: Very difficult to find the service desk, not marked or signed, we walked everywhere looking for it.

Pros: The service was amazing... Although the representative was Italian, she speaks really good english and gives perfect information on the rental service.

Pros: Felirent staff were very unproffesional, not helpful at all.

Cons: First, it was very hard to find their office, no signs. Second they don't have an idea how this business goes. They ruined our planned trip. They are horrible!!! They didnt gave us a car because of not having an "international driving licence", however every other car renal company around was able to offer us the car. In the end, Sixt was very helpful and gave us a car without hestiation. We are still pending for an answer from Discovery Cars and we expect refund from all this bad experience.

Pros: Du coup j'ai du réserver chez un concurrent autre que chez felirent

Cons: Tout, la personne était toute seule a faire les retours de location et les départs. Perdu 2 h pour rien

Pros: car rental price-quality ratio

Cons: careless attitude of managers towards the customer when receiving a car

Pros: I was happy, no issues.

Cons: It would have been if office was inside terminal

Pros: Very good service!

Cons: Nothing

Pros: Efficient and clear in the explanations

Cons: Still some paperwork to fill out although a lot of information required were provided on the website

Pros: Świetna obsługa, uśmiech i bezproblemowosc. Nowe, sprawne auto

Cons: Brak

Cons: They changed the deposit amount needed after the booking.

Cons: It was scam, because we were in need to have 2 insurances

Cons: They charging extra full covering protection when you pay with debit card.

Pros: Pasiėmimo procesas labai aiškus, greitas. Gavome mažą automobiliuką, bet Katanijos gatvėms didesnio ir nereikėjo.

Pros: The Agent were the best - very friendly and expedient. Fats service and great personality

Cons: NA

Pros: Polecam wypożyczalnię. Kompetentni i pomocni pracownicy.

Cons: Bez zastrzeżeń.

Pros: Very nice stuff, recommended!

Cons: Nothing

Pros: Kind and fast administration.

Pros: Excellent English speaking staff. Good car in perfect condition, easy pick up and drop off.

Cons: Nothing

Pros: everything easy and perfect, no problems at all.

Pros: The agents at the office were super friendly! Both while picking up the car as when dropping the car off. It's always tricky renting cars but I had absolutely no problems at all. It was quick, the car was great (GTI version of the Peugeot 208). Can only recommend! Read a lot of bad reviews on Trustpilot, so maybe it's different in high season. Hopefully not!

Cons: Nothing, everything was great. The Felirent office is not in the same place as I picked up our previous car, so I needed to ask where the office was. But that's all and definitely nothing I experienced as 'bad'.

Pros: Very good service, transparent pricing, good cars, English speaking front desk,

Cons: Nothing everything was prefect

Pros: cheap, almost new car, helpful people

Cons: car was missing 2l of motor oil which I needed to add, and no water for cleaning the windshield

Pros: Excellent service!

Pros: There representatives are very helpful and friendly.

Pros: Agents were respectful, knowledgeable and helpful.

Cons: Their rental desk was difficult to find and the car lot to drop off the vehicle was not well signed and very difficult to find.

Pros: easy and quick rental process.

Cons: Felirent tried to sell another insurance product provided by them which was much more expensive and than what we have already purchased on discoverycars.com. They suggested it may not be sufficient but in reality it was the same - full coverage

Pros: Rental agents were helpful

Cons: -

Cons: Took 20 minutes to pick up car. No signs at airport where car rental center is and where to find Felirent. All information provided online had to be entered manually on paper to them and then they type it into their system. No integration of systems what so ever. No wonder pick up takes time.

Pros: Veri fast customer service, customer oriented agents.

Cons: Will be good to add more signs to easier locate the place, even add it to google/apple maps.

Pros: It was fast to pick up the car and also to return it. Great service. Nice surprise that everthing was great. Really nice car. Only positive experience.

Pros: Friendly team

Cons: Additional surcharge, because of using Debit card. Car type "or similar", usually result on smaller not larger type of car. We were 5 persons and had 3 large suitcases and 2 small. It was not easy to manage all in this car Citroen c4 instead of Peugeot 5008 that was indicated during the booking.

Pros: They gave me a great car.

Cons: Very friendly and efficient.

Pros: The car was fine. Nothing else.

Cons: Insisted I take out their insurance despite Discover Cars saying that I wouldn’t need to.

Pros: The staff were excellent and very helpful. Were not push with extra insurance or any add-ons

Cons: nothing - would use them again

Pros: They were very efficient and pleasant at pick up and drop off. We had caused some damage to the car during our hire which we had not realised but was noticed by them. However again they were very good and professional about it, giving me all the paperwork I needed to make a claim against my own insurance.

Cons: The office is a bit difficult to find, tucked around the back of the building housing the more well known car hire companies. Locate it on Google Maps before you get to Catania.

Pros: agent is kind enough to give us a free upgrade.

Cons: nothing

Pros: A bit of a challenge to find the service desk. The staff was great.

Cons: There was no fluid to wash the windows. Very disappointing.

Pros: Correct. Everything went as expected.

Cons: In the airport, we didn't find any directions to the location. Helpfull staff of the airport to show the direction. A few more sign's on strategical locations would be helpfull.

Cons: Pretty crap just because my flight made me delayed for 1 day doesn’t mean you can cancel my whole booking

Pros: Helpful, easy to communicate with, didn’t overly push extra insurance.

Cons: Slightly further away from terminal than ideal, but not a huge problem.

Pros: Very friendly

Cons: Unclear as to where specifically to park the car upon return.

Pros: Friendly professional staff.

Cons: Office didn’t open until 8am which was difficult for our flight times. There is a key drop off box but we wanted to be there when they checked around the car.

Pros: The price of insurance was more then price of all rental period. It does not make sense

Pros: Efficiency of the car rental agents

Pros: La signorina alla consegna è stata estremamente gentile e disponibile. Abbiamo avuto tutte le informazioni necessarie per viaggiare con serenità e tranquillità

Pros: The car was almost brand new. The staff was efficient and professional, they have explained to us the risks and conditions, so we decided to select the full insurance.

Cons: Nothing.

Pros: Excellent service! Nora was super polite and helpful- truly appreciated it.

Cons: To much time spent in a que, to many papers, credit card needed - visa debit not enough.

Pros: The car provided was exactly as specified, even if not the same model it was perhaps even better. It was in perfect condition. The return of the car was a very quick and efficient process.

Cons: Only that it took us some time to find the office. A few more signs at the airport would have been helpful.

Pros: The process of renting was simple, fast.

Cons: I can't say anything negative.

Pros: The service was very nice!

Cons: The rules of the contract must become more detailed and fully explained.

Pros: Super efficient and helpful.

Pros: Great, clean cars and friendly staff. The service stood at the height of the task when we had a problem - a burst tire.

Pros: Good service.

Cons: In the digital world of today paper sheets should be unnecessary. Smoking in rental cars should be prohibited (someone had smoked in our).

Pros: Everything went smooth

Cons: Nothing except that I was forced to get the full coverage for an extra 25€/day because I didn’t have a credit card but I heard this is common practice among car rentals. Honestly speaking I was happy to know we were fully covered during the full trip so no complains

Pros: Pretty efficient

Cons: N/A. I guess difficulty in finding rental desk, was due to current upgrade to Catania Airport ?

Cons: they didn't give me the car but sixt and other agencies were okay with my license

Pros: Wszystko bylo ok

Pros: Great service, would book again. Very friendly and helpful.

Pros: I absolutely loved working with them. Handling of paperwork was clear and kind. The staff were incredible and responsive to questions and concerns. Things were handled efficiently, but we did not feel rushed or coerced (unlike some experiences I've had with other rental car companies!).

Cons: Everything was great.

Pros: The car itself.

Cons: The car didn't have washing liquid to clean the window. They have provided another car and not the one selected bybme during the reservation.

Pros: Efficinet and kind staff

Pros: Friendly efficient good quality car

Cons: Bit of a hard sell to upgrade, but in the end we were happy with the outcome

Pros: Do not respond to enquires to change my dates

Cons: Do not respond to enquires to change my dates

Pros: New car, great condition, AT instead of MT, low credit card deposit requirement.

Cons: I had no negative experience with them, except the pickup time of the car, but there was a cue... that's life.

Pros: Antonella was excellent, friendly and efficient

Cons: More shade outside would be good

Cons: When will I recieve my deposit back!!!!!!!!!!!!!!!!!!!

Pros: The agent spoke excellent English

Cons: Nothing

Pros: Quick and easy service

Cons: Nothing

Pros: Very friendly and helpful staff at check in

Cons: N/A

Pros: Friendly service at rental desk

Pros: Friendly and helpful service/customer representative

Pros: Great service. No complaints

Cons: Can be tricky to find the location

Pros: very good pricing, fair billing

Pros: La macchina era nuova e perfettamente funzionante

Pros: Very helpful, very friendly, great car

Cons: Office was a little tricky to find at first

Pros: price, stuff, car. Stuff was very helpfull and spoke english very well

Cons: Lack of car window cleaner liquid

Pros: See above

Cons: When renting through the internet the car rental was referred to in communications by 3 different names, also the case when looking for directions. Very confusing.

Pros: Didn’t like the service

Cons: Took 40 minutes to rent a car. Car had a broken gas gauge and they insisted the tank was not full even though we filled it up. Wanted to sell us extra insurance which we had already purchased.

Pros: They offered us better car Very fast picking up and dropping off the car The car was in good condition

Cons: Not very easy to find the rental desk - it is placed outside of the airport

Pros: La disponibilità e la gentilezza

Cons: Never mentioned extra charge for automatic transmission during rental reservation.

Pros: Got the job done

Cons: As I ended up in hospital, I needed to return the car and Felirent said they could not collect it due to no staff. So had to arrange for someone to return it and paid for taxi back.

Pros: Efficient process and very new car and friendly informed staff.

Cons: The 98 euros penalty charge for arriving after 20.00 was bad. Roughly 36% of the weeks hire. It was a delay on my flight so out of my control. I understand the price would have been adjusted if I had confirmed an after 20.00 arrival. That is fine as I would have had a choice at time of purchase. The penalty gave me no choice and was very disappointing.

Pros: absolutely nothing

Pros: shuttle service

Cons: small prints in the contract cost me double insurance and charging 30 euro's for cleaning the car. The car was cleaned by meself before returning.

Pros: very good price, the representative was very nice and explained everything. we arrived earlier than the reservation time and he did his best to prepare the car. we received a new automatic car for 6 persons, very comfortable.

Cons: after a few days the light of tyre pressure turned on and we had to fill air, not sure it was checked before we took the car.

Pros: Agent was helpful.

Cons: Explanation of workings of car and manual would have been nice.

Pros: Friendly service and a brand new car

Cons: Nothing to add

Pros: Meget venligt og hjælpsomt personale Vi havde købt forsikring og takkede pænt nej til ekstra forsikring uden forsøg på overtalelse fra personale Flot og ren bil (spritny kun kørt 19 km) Ud- og aflevering gik hurtigt Varme anbefalinger fra os

Cons: Alt var godt, varme anbefalinger herfra

Cons: They provided a car eith serious electric problem. The key did not open all doors, you had use phisical key then turn on the car to be ablento open all doors. Also for closing the car you had to turn on again and then close it. They know about this issue and said to me, why I worried the car is rolling. We traveled a lot with the car and it was very unpleasant to do this procedure all the time.

Pros: They service was alright but the compony need to be flexible and think for all community race and religion ,and they need to accept all kind of card debit master ,

Cons: Credit card policy ,being as Muslim its prohibited for us to keep interest pay things,including credit card

Pros: Fast, no issues, car was nearly brand new and as expected, clean

Cons: May be some more signs to show the place of the rental desk

Pros: Felirent is one of the best car rental companies ever. Customer service is extraordinary, always very efficient and transparent, no pushy sales, very good cars and easy collection and drop-off.

Cons: The collection by the airport is badly signposted. I had to ask twice for directions and I am quite familiar with the airport layout.

Pros: Clean and nice car, good service by front desk representative.

Pros: Friendly and professional service, very clean and new car, fuss-free pickup and drop-off, and all at a very good price

Cons: Nothing - everything was great

Pros: nice people who answered all my questions

Cons: had to wash the car before returning it

Pros: Best rent car

Cons: Service snd price

Pros: Pickup and return of the car went smoothly. The employee spoke fluent English. The car was clean and in a very good condidtion.

Cons: So far so good.

Cons: Wasn’t able to get the car as I didn’t have a credit card and they wanted to charge an extra €25 per day because of this. I had enough money on my debt card for the car and a deposit however that wasn’t good enough.

Pros: Representative was kind and efficient

Pros: good quality and clean cars good prices helpful employees

Cons: a sign in the airport to the rental place

Pros: Almost new car, professional service

Cons: I was requested to make and send the photographs of the car to Felirent after picking up the car. I spent some time sending the photographs. The max. size of Felirent inbox is limited to 36 MB which caused a problem.

Pros: The desk person was so friendly and accommodating even when our flight was delayed significantly.

Cons: only credite card with name owner very big risk that card not will be working and you just lost money for reserve

Pros: great customer service. explained everything. Even stayes there after opening hours to make sure people get their cars.

Pros: Overall, it was easy and hassle free

Pros: We had to pay loads more because they did not accept Apple Pay so don’t forget to take the actual credit card you booked on. Lesson learned by me!

Pros: Profesional staff. We got a new car in excelent conditions.

Pros: We got a new car and the check in was very quick.

Cons: Take videos of the car when you pick it up as they will try to charge for any small scratch that is on the car and you need proof that it was already there