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Optimo Rent at Catania Fontanarossa Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: nice, efficient, good car
Cons: 1) asking for extra insurance fees in addition to the full coverage I did in the reservation. 2) didn't contact me until now to tell me they got the car back and that they return my 300 euro deposit.
Pros: We haven’t liked anything at all! What a lack of hospitality!! To tell people who for the first time in their lives enter Sicily and have saved some money to have a nice holiday, to tell those people in the first 10 minutes after arriving at Catania Sicily that their car is given away and that there is No other choice than spending an extra €398,- is so enormously cruel to do!! In fact it made us decide to never ever come back to Sicily again and we won’t even recommend people to visit Sicily.
Cons: You have to understand that we wanted to visit Sicily already 2 years ago for our 12,5 year marriage anniversary. We wanted to celebrate that with our children on Etna. Due to Corona we couldn’t go. So we we’re excited to go now! The €398,- was the exact amount of money we needed to visit Etna with the 4 of us. We are no rich people so the €400 that we saved to visit Etna went to the car! Can you even imagine what that feels like! After 2 years of wanting to go on the Etna!!
Cons: Tried to scare me into needing to purchase further insurance when I already had myself covered for all eventualities, including excess cover.
Cons: Unfortunately I did not have the credit card pin code and I was denied the possibility to pay by credit card using the signature on the receipt. so to collect the car I was forced to pay an additional 220 euros to OptimoRent, otherwise no car!
Pros: Great service.
Cons: just a little expensive the insurance in my opinion.
Pros: Not much.
Cons: Office was branded as mycarhire. Optimorent logo was not visible anywhere. By the desk the lady said without credit card I need to pay 4x the amount from discovercars. I would expect my payment to be rejected upfront when paying with debit card. I feel cheated.
Cons: I booked VW golf with automatic transmision, but in the car rental bring me Citroën C3 in manual…
Pros: Friendly and polite agents, clear infos
Pros: In my car every day tires alarm and oil
Pros: Car was new, clean. It was easy to return the car out of working hours.
Cons: I did not insure my car on your site or in optimo (I am insured with Cover4Rentals). The optimo lady insistently urged me to buy insurance from their company, and when I refused she claimed that optimo would not issue me any documents in case of damage to the car....
Pros: The men working at the pick-up and drop-off of the car were friendly at let me examine the car thoroughly before accepting it. The car was severely damaged and it would be very hard to see what damage was possibly mine or was already existing. But I made sure everything was written down.
Cons: The lady at the counter when picking up the car was very aggressive and wanted to sell me any additional insurance. She said to me that I probably didn't read my contract with DiscoverCars clearly because then I would have known that the full insurance was not so full as it might seem. She even threatened that they would find damage to the car anyway when I would return it. On top of that, the car I got was severely scratched and damaged already.
Pros: Optimorent closed before we arrived
Pros: Disappointing. Felt like I was bejng taken fir a ride when asked to pay £900 more on pick up
Pros: I will not use this Company again. They just want to charge you ekstra and do what they Can to tale youre deposit. But they were cheapest on the online price.
Pros: Car was clean and went well.
Cons: Very poor customer service. In addition to above points, we arrived before 8am on a week day and there was nowhere to leave keys or the car.
Pros: They were friendly and efficient and it was easy to get in and out. Car was new.
Cons: The only issue we had was that the Apple CarPlay didn't work all the time and that was a bit stressful sometimes. I know this is a common problem in cars, though, and not sure what the rental company could do about that.
Pros: The staff were extremely helpful. The service was very efficient both with pick up from the airport and with paperwork and pick up of the hire car.
Cons: There was nothing to dislike.
Pros: Provided a good car, reasonable price
Cons: Agent forced us to spend unreasonable amount of money on extension of insurance despite our insurance paid earlier
Cons: Couldn't recommend less. From the state the car I was given was in
Pros: Pretty much nothing. The whole AC issue has and making me pay more money for a non functional car has soured the whole experience.
Cons: Although I have opted and paid for full insurance the stuff at the desk tried to sell me a different insurance claiming that the insurance that they sell is better than the one I had already paid for plus it took almost 2 hours till I got the car
Pros: This is a maffia company. They sell an extra own insurance if you dont have a credit card. I just wanted to add an extra driver, because she had credit card and I dont. I had to pay extra 300 euro fee for this. During this time othe families had to pay extra charge as well.
Cons: You can loose a lot of money if you dont have an own credit card. The credit card holders name must be the same as the driver’s name, otherwise you have to pay a lot.
Pros: Easy communicate in the spot, pickup to drive to the office
Cons: Quite far from airport, no way to walk by foot, harder to come there by first time, but next time it would be pretty easy. Air conditioning on the car was pretty weak.
Cons: they tried to convince me to do an expensuve insurence.
Pros: It was the cheapest I could find. The car was in good condition.
Cons: Staff. Overall atmosphere.
Cons: Stay away from this place. These people have no idea what customer service is. They attract you with good rates but come up with other ways to make money off of you. When I get there to pick up the car, they asked for international permit that I’ve never been asked in my life with US driver’s license (and I travel a lot). After a call to a “manager” they announced 20 euro penalty per day for not having one. As a result I ended up paying 50% more on top of what I already paid.
Pros: Nothing. Completely unprofessional.
Cons: This was not a service, it was bullying
Pros: Not much. The car was reliable and in good condition.
Cons: They were rude and difficult to deal with in person. Insisted I buy their insurance though I already had insurance with DC, and tank was only 1/4 full, contrary to DC advice.
Pros: Absolutely nothing. I would not recommend this place to anyone. 1.3 stars on Google. Scammers
Cons: They made me pay double for the rental claiming we needed to get additional insurance for the time we where there. We got the insurance through the discover cars and it was useless
Pros: Not efficient, does not accept other cards than credit cards, there was one person at the desk and it took long. The insurance option that was given in the webpage - was not accepted by the company- I ended yp paying additional 50% of the initial rental value
Cons: The person was very polite - all employees were extremely polite
Pros: Polite, explaining well, fast pick-up and drop off.
Cons: The additional insurance which they offered me. They didn't know about my insurance with DiscoverCars. They told me that if something happen, they will charge me and after I have to deal with DiscoverCars for reimbursement. This is not my expectation when I pay for additional Insurance.
Cons: didnt answer call to collect from airport so had to take a taxi at a cost of 60 euros to collect the vehicle - plus having to take all available waivers to allow my daughter to drive plus a manufactured claim for damage to car - i felt i was being had and the overall cost doubled from original anticipated cost - bad experience
Cons: Trying to scam customers, unclear instructions and unhelpful staff
Pros: The only thing is that the car is nice.
Cons: I feel betrayed cause when we arrived at the office which is outside the airport, we were told that we have to pay another insurance and plus leave other money for security etc...it was confusing and irritating. I feel greatly robbed!
Cons: Completely fraudulent business that uses legal rights to scam instead of being customer-friendly. Not the expected car and extremely expensive. Shitty worker.
Pros: When I arrived the company stated I needed an international drivers license and they would only rent me the car if I paid an additional $250 for insurance. It was 9pm and they were closing and I had no choice but to take the car.
Cons: Horrible customer service and I felt ripped off!!
Pros: Friendly stuff.
Cons: They didn´t accept cash for the deposit or any other card but credit card, you have to buy an extra insurance that basically doesn´t cover small damages, the car was cheap online but with all this extra stuff was doubled price which is totally unacceptable.
Pros: car seat was given to us for free
Cons: we had to wait for 2hrs as Van was being rented and did not return in time and GPS was not available from company
Cons: They are just trying to take more of your money.
Cons: Payment is not possible through NFC method even if your real credit card is there. Baby seat they have wanted to charge more compared to order. Licence plate srcatches were noticed however it was made the previous users.
Pros: Good, clean car
Cons: See comments above - very poor customer service
Cons: The way you handled our slight delay in arrival.
Pros: Nothing. 1st time using Discover and I will never use again unless this matter is resolved. I have over 90,000 trip advisor followers and they may need to know about this insurance pressure
Cons: Everything. I have never paid for insurance when renting as my special visa covers me. I have always rented from Europcar without any issue. I need someone from Discovercar to contact me ASAP to resolve this matter or I will let my followers know about this insurance pressure and misinformation.
Pros: buon rapporto qualità prezzo
Cons: lunga attesa (quasi un ora) prima del ritiro dell'auto. Franchigia non completamente azzerata anche con pagamento del supplemento
Pros: Car was a good price and in good condition.
Cons: There was no advance info on how to get from the airport to the rental place, it took a while to figure out. I wasn't the only customer. It also took about 45 minutes to get the car. Finally there was a light on about the tire pressure the entire time we had the car, but the tires were aired correctly.
Cons: We had to wait 45 minutes to get picked up from the airport and another 45 minutes to even speak to an agent, all while standing in the sun on a very hot day. The service was horrible.
Pros: New car
Cons: Rental desk location very difficult to find, location information not updated & reliable at the airport and online; I lost a lot of time. Too far away from Terminal A
Pros: Instructive, informative
Pros: The car was in good condition.
Cons: We paid more than the double of agreed amount due to lack of credit card (I always use debit card). Picking up the car was more than 1 hr.
Cons: The car rental didn't go through because the car was already rented to someone else. Instead of being helpful we were only given options with extreme amounts of extra costs for weird reasons, more than doubling our initial cost. We declined of course and took our losses (the initial payment). An example of extra costs: our credit card was not registered to the main driver and this was suddenly an issue that added €200+ , even though it wasn't an issue at the time of reservation.
Pros: We had a car
Cons: Really slow service, only one representative, not really nice staff, wanted to sell extra insurance, really slow and picky for car dents, not good child seat
Pros: Friendly and efficient
Pros: The staff was seemingly helpful but I have doubt about their true intention was rather getting the most money out of me as a tourist
Pros: Shuttle service
Cons: Asked for ( not needed) extra assurance Already booked and payed full assurance
Pros: Optimo rent CATANIA - great service, very pleasant and calm personel, experienced employee at desk and very pleasant driver of shuttle. We got exactly what we have paid for (value for money). In fact, I got a brand new car for rent ! NO problems whatsoever. Excellent service, would recommend always! Thank You !
Cons: Am plătit suplimentar taxa de 61 euro pentru ca salariatul a venit la 6.45 sa predau mașina. Nicăieri in lume nu am pățit așa ceva
Pros: Quick service and friendly staff
Pros: The provided car was perfect - clean and new.
Cons: Still waiting for my security deposit to be refunded!
Pros: Staff and car
Cons: Time of waiting during prime time
Pros: The staff were efficient and helpful. The car worked perfectly, although had a few bumps (probably normal in Italy).
Cons: We felt they were trying to squeeze extra money out of us - eg the duplicate car insurance, also washing the car on return (first time I've had this). Paperwork in Italy is extreme, too many signatures required.
Pros: Fast and courteous
Pros: Good car, good price.
Cons: 1) No sign at all with "Optimo Rent". The real company had a completely other name. Jusst luck that I found them.. 2) They have an e-signing solution that makes you sign things you have not seen. First you sign then you see the contract. Very strange set up... 3) As most other rental companies you have to be really tough to get out of the insurance discussion without having buying all insurances they have