Automania at Catania Fontanarossa Airport

Pros: Friendly staff

Cons: Car had automania signs on it which was awful

Pros: Very friendly and supportive staff. I ordered gasoline car with manual transmission, but received automatic diesel without increasing the price. Drop-off process was very fast and without any problems.

Pros: Politeness and no pressure in buying extra such as full insurance or road assistance. Car very clean and perfect for my requirements.

Cons: Prices were steeper than I thought in spite of May being a shoulder season but this is NOT on Automata, more a generic comment.

Pros: Fast service, helpful and able to explain

Pros: Fast service

Cons: The car was slightly damaged, but nothing serious.

Pros: Quick, Simple, easy

Cons: Price was very high, but probably due to Easter time.

Pros: The car was performing well

Cons: To find the office in Catania and waited 30 minutes before any attended me.

Pros: Very quick and easy, customer service was perfect

Cons: Nothing

Pros: I really recommend Automania, the staff has been nice and prepared. They promptly resolved a big issue and they have been very honest. The car was very new and we also had an up grade .

Pros: Easy and to the point, no time wasted, and no discussions about insurances, they didn’t try to force us to buy their insurance, that was great.

Pros: Fast, smooth, frictionless.

Pros: Alex was very responsive and helped us with all we needed and information.

Cons: Zero

Pros: I have rated this so poorly because I never received the information on the car hire company therefore it is reflected in my rating

Pros: tutto era perfetto

Pros: Nothing

Cons: They scammed me so that I had to buy some extra insurrance because the didnt accept my credit card for deposit. After I paid 389,36 instead of originial booking of 242,86 then suddendly the accept my card. Typical scam. Then they gave us some FIAT van instead of Mercedes. Fiat Van had broken windows, so we have to replace it and wait additional 30 minutes for new VAN. In general one of the worst experiences with rental companies and I travel a lot.

Pros: The price for the rental could not be beat. The agents were friendly on site.

Cons: The car’s fuel gauge was broken. When we filled it up at the end, the full gauge still showed a small amount missing. The pump auto shut off as if the tank was full, so we tried a second gas station. That pump auto shut off as well, so we proceeded to “force” additional fuel in by squeezing the pump until fuel was spilling out the top. But the fuel gauge still indicated missing fuel. Agents refuse to send us documentation on our requests since the fuel gauge itself is faulty.

Pros: Guys are friendly

Cons: You have to wait car, but its quite common in Italy...

Cons: We lost time at pick-up because there was a difference on fuel quantity and instead of changing on the contract (fuel-to-fuel policy) they went to the gas station. Impossible to lock the car with the key and when I called them, they told me they would call me back the day after but never received any call. At drop-off, they took time and I had to wait long before they drove me back to the airport.

Pros: Alex was a huge help! He was professional, kind, and made our experience great!

Pros: Fast pick up and we received an upgraded and very good car. Personal from desk were very nice.

Cons: manque de professionnalisme

Pros: The car was exactly what we want. Fast service without hidden taxes.

Pros: The guys were kind, effective

Pros: Quick, efficient, no queues.

Cons: All good, nothing bad to comment.

Pros: The service was quick and quite efficient.

Cons: It took a little bit of time collecting as they got my email address wrong 3 times when registering, we stood in the heat with 3 small children and they wouldn’t let us put our bags in the car. The Air Con wasn’t great, the car didn’t get that cold, so in the heat of summer it wasn’t the best.

Pros: Faste drop

Cons: Slow pickup

Pros: Quick and simple service.

Cons: Car - Fiat 500 hybrid - was not really my best choice.

Pros: Fast, efficient, friendly.

Cons: Nothing.

Pros: Efficience,courtoisie

Pros: Nothing

Cons: The clerk (he said he is the manager which I highly doubt) at the desk was super rude and grumpy.

Pros: Rodrigo helped resolve a potential serious problem for me.

Cons: When presented with the potential problem of the international drivers license, i went to major suppliers who told me they could rent without an int'l drivers license. I would love to understand why Automania's policy is not consistent with other major suppliers.

Pros: Operativitate și profesionalism!

Pros: Perfect service! You can trust these guys. When all the other rental offices offered by 700 to 900 Euros, Automania charged 420.-

Pros: Friendly staff, everything was explained clearly.

Pros: Very good service, good communication, everything was quick , check in and out was great with all documentation sent right away to email. Can recommend

Cons: Just small notice, the finding of place took us few min longer, but after asking in other place they helped us

Cons: Personal attention

Pros: Overall a very smooth and pleasant experience

Pros: Professional way of establishing the baseline scratches or defects. Didn’t take the full coverage yet everything was fine.

Pros: The counter is very close to the terminal but confusing to get to if you have never been there before. The car had many dings and dents but is understandable after driving here.

Cons: All the staff was friendly and professional

Pros: Friendly, spoke good English, responded to request to have earlier pick up

Cons: The email communications were not 100% clear that we had successfully completed the hire and drop off without any additional charges

Pros: ok

Cons: difficult to find the location

Pros: Nothing

Cons: Nothing

Pros: Great service. My choice always in Sicilia

Pros: Good value for money; we had a problem but they were honest and finally helpful.

Cons: Hard to find the office - the instructions not really clear enough.

Pros: It was good service but the cat had an electrical issue with adblue level and the engine management system was alight all through the rental - I did contact them re this and they were meant to phone me back but didn’t and my email to HQ was never replied too - in the end the car was OK but it might not have been

Cons: Lack of response to my email

Pros: The car was waiting for me, it was pretty new and in good condition.

Cons: Only one person at the counter what caused a queue. They check the car very carefully during drop-off.

Pros: nothing compared to all other companies i have used in the last 30 years !!!!...... to be honest need a refund ???

Cons: the first vechicle was not the one I ordered.... then look rood bumper hanging off front ..... took 1.5 hours to resolve and two cars ended up with were poor quality ...... never use this company again !!!

Cons: Extremely inflexible staff

Cons: Car sensor kept telling us the tires had pressure problems each time we used the car. And also it needed AD blue. These things should been taken care of before and us be given a usable car and not take gas station each time we used. We bought extra insurance but they wanted to sell you their extra insurance as discover cars did not cover. Very hard no signage to find rental place in the hot sun was not a good experience

Pros: Price was good

Cons: The address to return the car does not work in google maps. When i returned the car they would not give me a receipt, they said it would be emailed only. The stickers of automania all over the car are unnecessary and make the car look foolish

Pros: Very friendly and at the same time professional staff. Also very organized.

Pros: Excellent service! very good guys, they called us as soon as we landed to ask us if we wanted to be picked up at the terminal to take us to the car, they make all quick and easy , when we took the car and also when we left it, very serious in everything! very good! to recommend and we will definitely be back

Cons: Nothing

Pros: La serietà

Cons: Nulla

Pros: easy drop off, quick inspection, good photos of car before and after rental, process of pre-recording all the existing the dents and scratches onto an app & photos

Cons: no representative was at the desk when I arrived, at the car wash—waited about 40 minutes for them to return.

Pros: The guys at the reception were fast, explained everything well. Drop off was fast, which was important as we were in a hurry for our flight.

Cons: We had some difficulties to find the service desk. I was not sure what to search for - a desk for "discover cars" or "automania" or whatever. I guess this is partly a problem with "discover cars" site.

Pros: Agents fairlyhelpful

Cons: They use heavily mileaged cars

Pros: helpfulness and kindness of the staff

Cons: additional services that are probably not needed

Pros: Not much

Cons: They were super picky about cataloging every defect on the car when we got it. That became clear at the end. They were looking for ways to charge people for small defects to make up for their low prices. They are currently asking for 150€ for a few minor scratches on a car rim. For that price, can they ship me the rim they replaced? If they aren’t replacing the rim, then I should not be charged.

Pros: Good service

Cons: Everything ok

Pros: Had to ad AdBlue after first 50 km. No water in the windscreen washer. Took 30 minutes for the person to arrive and give us the car. He was in the end very helpful, polite and friendly.

Cons: Cost

Pros: Gentilezza, precisione e puntualità.

Pros: Good condition of the car, good service

Pros: Friendly and helpful

Pros: Very fast drop of process!

Cons: Start of the renting and conditions of the car.

Pros: a brand new car

Cons: nothing

Cons: I made a booking for a car with a Full Coverage to secure the car in case of any unexpected damage. While the damage happened I was calling the supplier support many times to report damage. Unfortunately, nobody answered. Consequently, I dropped off a car with damage for which I was charged. The money was deducted from the deposit. That is why, I made a Full Coverage claim with all the required documents and I did not receive any feedback.

Pros: It was dreadful. They were unhelpful and IMPOSSIBLE to find.

Cons: the car was good.