Ecovia at Catania Fontanarossa Airport

Cons: They made me pay an extra insurance of 400 euros for 11 days because I had a problem with my credit card. Apart from that they still haven't returned my 500 euros deposit (it has been 24hours since I returned the car back)

Pros: Très a l'écoute, recherche d'une solution étant donné la situation. Malheureusement le prix étant doublé, pas de voiture.

Cons: This is for Ecovia. Upon return, they found a scuff on the wheel they determined was damage. Maybe because we paid for full coverage? They said it was our responsibility to have seen this and taken a photo before leaving. It was so small we would not have seen it. It took over 45 minutes and we had to quickly leave. They were not clear about what I was signing to let me leave. It felt like a corrupt situation and a terrible end to a wonderful vacation. I would NOT recommend this Ecovia.

Pros: First 9 seater van we got had a defective sliding door. I went back to the airport the next day and Vera in Catania was very helpful in getting me a new van

Pros: Not much.

Cons: Poor old car.

Pros: Terrible service, provider palermo@autovia.it try to charge me after almost a year for the damage which was covered by my insurance.

Cons: Terrible service, provider palermo@autovia.it try to charge me after almost a year for the damage which was covered by my insurance.

Cons: More than twenty days after drop off have passed and my security deposit is still blocked, I do not recommend Ecovia.

Cons: Disgusting. I was unable to hire a car and the money I paid through your service was wasted. I was 15 min late for the selection time and the rental manager demanded an extra 60 euros. I refused and he offered me to take the car the next day in the morning on the condition of booking. But in the morning the manager informed me that there is no car of such class, but there is a more expensive one, for which I have to pay extra and buy a new full insurance. This significantly exceeded my budget,

Pros: Fast dropping

Cons: They do not like to serve the Discover Cars clients

Pros: Friendly and helpful staff

Cons: Not very efficient staff. Difficult to find the car rental premises at Catania Airport due to inadequate signage

Pros: At pickup at Catania airport they were initially very insistent on selling me more insurance. Described the insurance I had with you as "having no meaning." Wanted me to take insurance from them and get a reimbursement from you. After I politely refused several times, a more pleasant woman took over and insurance was not mentioned again. The car was not cleaned and was beaten up, but did the job. Drop off in Palermo was easy and efficient.

Cons: See above.

Cons: Arrived 2 hours prior to booked time due to flight time change and car was not available. The the car they did make available after coming back had many dents and scratches plus approx 70,000 km on the clock; it sounded very ropey but it do the job and was not problem for the trip. Hence Im marking them down for lack of flexibility on pick up and condition of car

Pros: Helpful

Cons: Hard to find the office , first car had a broken usb port which meant no device charging and map reading etc. But upgraded for reasonable extra rate

Pros: Very efficient and did not push extra insurance or try to charge for any damages on return...

Cons: Nothing

Cons: Price to reset the deductible costs not specified at the moment of the booking. I paid 27€/day to get a full insurance, I wish I had known earlier all the detailed costs and decide in advance.

Pros: Everything was smooth! Car was new (just 7500km).

Cons: -

Pros: Nothing.

Cons: Regulation is outdated when it comes to deposit on credit cards. There are other payment methods and with a free co-driver on the contract it is difficult to understand why not both drivers should be able to pay for a car.

Pros: Agents at Lamezia Terme airport and on Catania airport on dropping off

Cons: Online support. Car sometimes behaves weird when accelerating, not reacting to commands, needs to much time to speed up etc.

Pros: Was generally smooth service.

Cons: Took their opportunity to bend me over when presented.

Cons: I came 9:30 -car was ordered to 8:00. Ecovia said my order is canceled because I was late more then 2 hours..... which was a lie . Then asked for more money to get a car . Said "Call your broker if you are not satisfied ". You don't have a phone to call so I paid more money. It was very bad experience.

Pros: Nothing

Cons: The time it took to process on pick up was nearly an hour;we were required to sign a contract that we hadn't seen before they would release car; and no-one accompanied us to find the allocated car which was blocked in rather than ready for us to drive away.It was like we had just turned up without any prior booking.Returning the car was almost as bad with nowhere to park.

Cons: The fuel policies must be full to full. We received a 3/4 and deliver back almost full :(

Pros: Very pleasant and kind agents.

Cons: Too long waiting for car due to some technical issues. But it was compensated by a great upgraded car at the same cost. So a great service anyway. Thanks a lot!!!

Pros: highly recommended: very helpful staff, the car was in perfect condition. fast pick up and drop off

Pros: Overall good experience

Cons: GPS did not work well, but that maybe simply be a reflection of outdated technology. We ended up using Google maps.

Cons: Charged for late pick up. Charged for additional insurance.

Pros: Easy picking up and droppping off. Quick check of the status of the car and immediate restitution of the caution fee

Cons: Attente à la livraison

Cons: For an 'eco' car rental company it's quite odd to give people a diesel car... The car was gross - it had not been cleaned. There was a lot of damage to the car.

Cons: Ecovia refused to accept my debit card for the full coverage (but could use it for 50% of it, which I still dont understand) and I had to buy an extra insurance for 339EUR (9 days). Basically this insurance cost more than the car rental itself (264EUR). Discovercars presented this credit card condition in a really hided place of the website (they promoted their own insurance which I bought for 30eur in a half page size, highlighted box. 30 vs 339. Really?

Cons: Although we had taken full cover insurance out with discover car, ecovia tried to sell more insurance and we found this quite disconcerting. On collection The car was full of dents and scratches , no water in window wash, tyre needed pumping up, unclean but apparently we were given a free upgrade! Received no instructions on cars gadgets and cars navigator which we paid extra for needs an update

Pros: It was efficient and fairly quick, especially the drop-off.

Cons: We didn’t like being made to pay extra for breakdown. This should have been covered as standard.

Cons: Personell not helpful

Pros: Good car, for good value for money.

Cons: Very slow security depot hold release.

Pros: Car cleanliness. Quite new car in good conditions so we didnt have any concerns of breakdown.

Cons: Whatever was written in the web sites, finaly they convinced us to buy zero deductible car insurance, so finaly the price was as in all the others. And we did not received the ordered car brand/model, but we expected that.

Pros: The engine heat lamp came on when I got to Mount Athena, I had to go back to the company, she asked me to go to the gas station to refuel and they changed my car. I wasted almost a whole day of the trip

Pros: It's very simple to find, very helpful and excellent car

Cons: When I return the car the process of checking took much more time without needed because they had not signed a search and they discovered then. Thanks God I had taken a photograph of the car once I picked up.

Pros: nothing

Cons: they claimed that i scratched the car, while i didnt. they used a 2.0 cm scratch on the left rear door to send me a claim of 156.40 Euros

Pros: Friendly staff, very new car which was also an upgrade, clear communication

Pros: The car was good so far, however the motor sounded unusual

Cons: Transparency during rental process. I ended up significant more expensive than announced. I don't see why I should pay 10% on the internet and then the full price + extras (which seemed to be included in the offer on the internet) again at the desk. Looks like scam.

Pros: The agents were friendly and responsive, and tried to make the process as smooth as possible.

Cons: It was a bit difficult finding and getting to the rental car outlet from the airport terminal exit, especially carrying heavy luggage. The location is awkward for walking.

Pros: Service at Ecovia Fontarosa (Catania) Airport was efficient and the staff friendly. We got a nice car

Pros: upgraded me to a better car

Cons: upon return, demanded 20 euros to clean a car that was clean. Said the renting office should have told me the car had to be car washed before return. It had 5 days on no rain and no off road driving. just bug splats. renting office never told me. could have cleaned myself for 3 euros.

Pros: good organisation, especially at the drop-off point, also pick-up point was efficiently organized

Cons: the interior of the car was a little untidy

Pros: Friendly service, good cars

Cons: Car very clean inside, outside very dirty

Pros: The reception was smooth.

Cons: In addition to the full insurance I took out with Discover cars + Insurance, cleaning and other costs were charged.

Pros: Sorry but it was chaotic though staff were pleasant.

Cons: Chaotic. So slow. Charged addnl 10euro to have car cleaned on return. Car was not clean inside, one tyre pressure was low and drivers window wouldn't close properly.

Pros: Дадоха ни кола автоматик и по голяма от поръчанот.

Cons: The car was without AdBlu, for which we had to charge. The tire pressure sensor was constantly lit without any problems.

Pros: Agents was nice and followed the case quickly. They didn’t nudge for extra insurance.

Cons: They should change google maps pin of their location.

Cons: They took 105 euros from me due to the fact that I had forgotten my license, given that there was a second driver and he had all the necessary documents.

Cons: I had to pay extra for washing the car in adwance.

Pros: The car was perfect and in excellent condition.

Pros: everything: fast pick up, nice new car, only 2900 km, fast drop off, easy to find

Cons: -

Pros: Very friendly & efficient staff. No queues. Walkable from the terminal

Cons: Nothing

Pros: Very good price. Great car, no issues whatsoever.

Pros: Friendly, professional and easygoing staff

Cons: Too much time to wait for taking and checking the car. Some of the them have so many damages so you need to be aware of the car condition and checking carefully

Pros: The pick up was great. The agent was quick but informative.

Cons: It was pretty good overall. Quick.

Pros: The car

Cons: Not having an automatic like we requested and paid more money for