ECH at Catania Fontanarossa Airport

Pros: In total good

Cons: Agent pushing to buy snow chains, long deposit refund 20 w.d., dificult to find a parking while returning a car

Pros: Very good price for rent car.

Cons: Cars have many demages - we made video around car, because we were afraid if agent chcecked it all in formular. In desk agents always wants extra insurance ( we have full cover by discovercars provider , so we dont want pay extra for next insurance 250€).

Pros: Everything was as expected if I do not get charged.

Cons: If I get charged for that small dent, I will be very upset.

Pros: Car was good

Cons: Price and service

Pros: The pick up and drop off was quicka and efficient.

Cons: The agent in the office really tried hard to get me to buy additional insurance, even though I said that I had already bought additional insurance through discovercars.

Pros: To drop off the car a staff called Danilo was very helpful

Cons: All good

Pros: The guy who handed over the car was very professional and polite

Cons: The guy at the counter was very impatient with all customers, with the ones in front of me straight forward rude

Pros: Nothing

Cons: Everything

Cons: Well trained on how to ensure the super insurance was purchased.

Pros: Speed!

Cons: Car with a tax stamp invisible to the naked eye unless held up to the light. The tax stamp was already present and your employee was aware of it. He wanted to omit the tax stamp upon delivery but highlight it upon collection. You are unreliable.

Cons: No me hanno detto che mi davano i soldi della cauzione entro 20 giorni e x fare quella operazione mi prendevamo 20 euro!!! 20 euro x fare un bonifico, ma da denuncia proprio! Escandaloso furto!!!

Pros: Good car, speed to pick up car

Cons: Drop off chaotic, needed to extend the drop off time by 6 hours but told that was not possible

Pros: nothing

Cons: They definitely wanted to find a fault with the returned car, but they couldn't connect it to anything, and finally they figured out that the key couldn't be put in the lock (we used the remote control the whole time, it was handed over like that when we handed it over). This is now a recurring problem in Italy, that they always look for a fault, even if there isn't one... We didn't get the type of car we rented. They tried to cheat with the petrol amount.

Pros: Nothing

Cons: Terrible agents, do everything to get money off of you, terrible service, you end up paying much more than previously agreed upon, worst car rental agency we have EVER used

Cons: We are disappointed because when we reserved the car it’s says no credit card needed and that why we choose you from any other company. I hope you tell the people that you want more money if you don’t have credit card which isn’t refundable. The price you pay for debit card it’s the same as the price of the rent. Plus we have choosed another kind of vehicle which wasn’t available. We are looking forward from you to get some refund.

Pros: They charged me extra, dirty filthy cat, extremely rude at pick up

Cons: Extra hidden charges of 160€ , rude front desk

Cons: Hard to find

Pros: Frendly assistants, even the desk and even the car park. Special thanks to Stefania and Christiano for their help in parking while I picked up my sons and daughter in different times

Pros: nothing. next time I will use bus or taxi.

Cons: nothing. next time I will use bus or taxi.

Cons: I would not reccommend EasyCar Hire. They charge you extra money for anything. You will receive an email after couple of days of your drop-off that they found a damage and they will steal money from your credit card. I have been charged 218e for 1x1 mm dot on the bumper, not visible. This is SCAM company!!!

Pros: The staff was nice, fast and friendly, everything went smooth.

Pros: Nothing

Cons: I was informed my booking was null and void and thus had to start again on new booking. 650 euros later and additional cost Thief’s no less!

Cons: long wait, otherwise ok

Pros: Nothing

Cons: Small text saying the full coverage must be paid if you don’t have credit card. While Discover Cars displays Debit as a valid option. It Discover Cars bad UX or dark pattern. Stay away or don’t leave your CC at home. ECH are super sensitive about the pickup time and you might end up not getting the car.

Cons: I picked up the car on a very dark parking lot at 9pm at night. I went briefly through looking for nick and scratches with the agent who had a small flasch light, but did not look inch by inch and certainly not on the black plastic bumper or near the wheel. Upon my return they claimed a 1 cm cut at the plastic bumper and a small scratch near the wheel. I had full insurance coverage!! I paid more for the insurance than the actual car rental. Now they sent me a claim to pay 200.00 euros. SCAM!!

Pros: The car was new and clean. In good conditions

Cons: We had to wait 1h and 30 minutes to get the car. The person who was responsible to attend me at the desk was incredibly rude and not helpful. It was a very bad experience. Never rent with them again

Pros: Friendly staff, great car.

Cons: I didn't like waiting an hour in the queue to fill forms to collect the car.

Cons: no car and no one was available

Pros: In the previous note I was unable to include the whole discussion, we don't like anything about ECH because it has a service specifically structured to ensure unfair earnings

Pros: No positive experience.

Cons: The pick-up waiting time was crazy. Unfriendly staff, they try to force you to sopend more money.

Pros: Sprawnie i profesjonalnie

Pros: All the process was very fast.

Cons: It was really ok.

Pros: price, car quality & cleanig

Cons: time to get on the car, close to two hours. deposit from a credit card, rather than using the credit card for its properties to act as a guarantee

Pros: The price

Cons: The car has a damage and i could not pick it up at night when i had my flight.

Pros: Nothing to like, no screen wash

Cons: Overselling and ignorant

Pros: personal

Cons: absolutli anakceptable smel from aircondition

Pros: Normal service

Cons: it seemed to be a cheaper rate, but was charged a hidden cost. First by discovery cars, than an extra impressive fee for insurance, and vat was not included in price and was charged extra. finally, a €500 deposit fee was taken from my visa in a Minuit, but to be retained back will take 2weeks with an excuse that banks will delay...why not delayed when charged too??? any explanation please? or may be to make interest charges from that too? or cash flow reasons?

Cons: Had to wait 1,5 hours after already being infuriated by the big bill.

Pros: Absolutely nothing. Customer service is something that Easycarhire have not heard of.

Cons: We had a problem with our credit card, the in had been locked (unknown to me as I use the card via Applepay all the time). The pin block issue became apparent when we needed to use the card for the security deposit. The person behind the counter was rude, unhelpful and uninterested in helping us in our predicament. A valuable lesson learned!

Pros: Honestly, I would strongly recommend that DiscoverCars.com stop collaborating with this car rental company, as they are seriously damaging the reputation of both DiscoverCars.com and the car rental industry as a whole.

Cons: When we picked up the car, staff were physically fighting with a customer in front of everyone, including my 1-year-old. It was shocking, and other customers were visibly afraid. The employees didn’t seem bothered by it either. On returning the car, I noticed a small scratch and took a photo, but two days later, the report showed much more damage. I suspect they knew we were insured through another agency. Other people have experienced the same. I strongly suggest DiscoverCars stop collaborating

Pros: Quick pickup, very professional

Cons: Nothing

Pros: Grest customer service. Very helpful

Cons: Insurance was sgain a duscussion. We thought we had full insurance during booking abd then advused we needed more.

Pros: Good car.

Cons: Agent was not happy when I said that I had full insurance and I don’t need extra insurance.

Pros: Nulla

Cons: Impiegati sicuramente addestrati a non fornire dati validi per le auto noleggiate

Pros: Enough staff for customers, not waiting long time

Pros: As noted, the competitive price. Also, we had a very friendly and efficient member of staff when checking in the car.

Cons: There was a reasonably long wait to pick up the car - perhaps 30 minutes - and the person who handed over the car seemed reluctant to answer questions about marks on the bodywork.

Pros: I was very happy. I would suggest that the comprehensive insurance taken through discover card would be better communicated to ECH. It is a bit uncomfortable during the sign in process being sold another insurance at a further 339 euros. All just to reduce any excess for which I am insured.

Cons: Very friendly staff and a super quick process.

Cons: The car was not as specified. We ordered Skoda Scala and were given Dacia Sandero Stepway. The agent claimed this is the same class. No way. Scala has a trunk of 480 L, Dacia 320 L. I spoecifically ordered Scala or similar (combi) to get enough luggage space. Otherwise the car was OK.

Pros: L’auto è stata consegna a noi in pessime condizioni . Esternamente piena di graffi e sporca!!!internamente sporca e con benzina a rosso!!!

Cons: Car return process took long time, while their only concern was to cash the access amount

Pros: strong arm push on "vandelism insurance as vandelism is widespread in Sicily".

Cons: Although i purchased full cover from DiscoverCars, they pushed a hard sell on "vandelism insurance". They then charged $284 for a minor scratch on the fender.

Pros: I rented a skoda scala and they gave me a dacia sandero, and told me it is in the same class. The car Was scratched absolutley everywhere. When i left the car they acused me of scratching the car somiere underneath the front bumper. Absolutley not true. Such a bad experience

Cons: I rented a skoda scala and they gave me a dacia sandero, and told me it is in the same class. The car Was scratched absolutley everywhere

Pros: Nothing.

Cons: Price, information.

Pros: Nothing

Cons: Total scam, they wanted to charge me with the full insurance so I ended up renting elsewhere for 200 euros cheaper.

Cons: I contacted discover cars about our flight being later. It was confirmed easycarhire had been informed of this change. On pick up they had no record of this so they only had a larger car at an additional cost of €73. The car however was a small one like that first booked-not larger! I was also told there was no record of the deposit paid: AU$45! The car had scratches & dents! On return they said there was another small scratch! I did not scrap the car! I will pursue this if the €200 is taken!

Pros: Nothong

Cons: The lady at the rental desk was very incompetent and rude. I received a different car than I ordered. I had to pay over 300 euros for additional insurance. we do not recommend

Cons: sun protection shield of the car desk (foil) have to be in the car during the summer.

Pros: I have a problem with tire cut. One of the tires of my car was cut. It was only visible in the position in which I stopped the car. Since I had insurance, I think it will cover this defect. Very nice employees. Especially the lady in the rental office.

Pros: As soon as we received it, a few hours later it gave an indication about the tires

Pros: The front desk and pick-up personnel we're quick and efficient, plus they had a good English vocabulary.

Cons: Change of price on extras

Pros: Run for your life.

Cons: Completely unethical con artists regarding rate at pickup (double the booked rate) and condition at return - the most basic elements of a car rental.

Pros: It was a fraud for us .

Cons: The smell of the car was horrible. When we picked up the car , agents have opened all the doors and we couldn’t notice the bad smell. My colleague felt bad during the trip due to the smell of the car

Pros: Staff friendly and professional. Car was great and very clean. Easy pick-up and drop-off.

Cons: Nothing

Pros: Only difficulty was finding the drop of spot. Following the ‘car hire return’ sign takes you to the wrong company. Had to get out and walk to their location to figure it out

Cons: Faptul ca am lățit suplimentar la ridicare

Pros: The service was fast and efficient, everything was explained clearly and without unneccesary complications.

Cons: When i booked on discovercars.com it said that they accept debit cards for the deposit qnd they did but to use a debit cqrd I ended up paying a total of €92 in car payment and insurance instead of the €24 listed on the website.

Pros: The car was in poor physical condition . Scratched all over, cracked bumpers, gashes all over car. When we picked it up it was difficult to see the actual condition as it was black and very sunny outside. We were rushed and did not feel it was handled professionally . When we drove away the warning for oil change came on. Clearly not a well cared for automobile

Cons: The treatment by the affiliated company, EasyCarHire, was close to highway robbery. At first, upon arriving, we were forced to "upgrade" to "full coverage" because the credit card we planned to use, was in name of other person than the main driver. Second, upon returning the car, the company worker identified a minor scratch on our bumper , which would made us loose 200 euro deposit, because "full coverage didnt apply". Overall, they made us pay 400 euro extra on 450 euro rental.

Pros: New and perfect car

Cons: -

Pros: Good value for money and good reasonable approach to the car assessment.

Cons: Quick car drop offf

Cons: They way they trick people

Pros: nothing special

Cons: They do not respect the rules published in the contract with regard to accepted credit cards. The car published in the category was Dacia Logan SW while the car rented was Fiat Tipo SW which car trunk is really smaller then the one of Dacia Logan SW

Pros: Car was almost new, very clean. Rental place was easy to find, close to the airport.

Cons: They evidently wanted more money from us than was in the reservation. They wanted us to buy their insurance in addition to full coverage, which we already purchased in advance. When we politely refused their "more than full coverage", the agent's behavior was very unpleasant. Also, when returning the car, they wanted to write a damage report for the micro-dent, which they "forgot" to wrote in the report when we picked up the car. Luckily, we had photos as proof.

Pros: Good customer service

Cons: We were surprised by a few to have an international driving license.

Pros: Never again will I rent from this company

Cons: Total scam, they try to force their insurance coverage on me which I denied because I had already purchased the coverage through the Broker, as expected at drop off they claimed I caused a scratch at the bottom of the rear bumper which you had to kneel down to the ground to see, 1 inch scratch they charged me over $240

Pros: Human contact. They have done their best to help us even when one of us arrived late. Special thanks to Roberta in the Catania airport branch

Cons: The cars - while in the same category - aren't all at "the same level" really. You might have a full optional car, and the following rent a very basic with manual mirrors and so on. They are all a bit scruffy, but nothing dangerous: just scratches

Pros: Service very bad . Our plane had delayed and the car was not available. We had to pay more than €750 euro for rent another car . So we leaved that rentcompany !! They didn’t make any kind offer to us . Simply said we can’t offer internet prices. They were not kind in helping !!

Pros: 1 Headlight broken and no fluid for cleaning the windows

Pros: Great price

Cons: Time waiting and fussiness of documenting every single scratch on a pretty beat up car.

Pros: Good communication skills, easy drop off.

Cons: Little bit expensive company, good communication skills, overtime free is high, insurance fees are high on site! The car asked to go for a service for oil change! The tank was half, not full! Hard to tank to the same level as it was during picking up.

Cons: We moesten de extra verzekering nemen, wat voor ons veel extra kosten was

Cons: The insurance is an absolute nonsense, were it regulated in the UK I would have formally complained.

Pros: Nothing they forced us new contract for twice the money. And then also kept the exceed money for an almost invisible scratch on otherwise totally scratched car.

Cons: Zero flexibiliy and onyl finding reasons to charge the customer extra money.

Pros: Relatively new car

Cons: It was ok, but somehow didn't like it. Slow and without welcome check-in.A few times asked for additional insurance. And unhappy face when rejected. Long walk to the parking in and out. Painful check-out.

Pros: Nice rental agent speaking well in english, quite fast service of picking up the car and very fast of dropping the car.

Cons: After arrival it's not so easy to find the Easycarhire rental desk. The interior seats of the car had some stains.

Pros: the people at the counter were having a chat about fellow employees. no regard for the customers. the person who helped was very nasty about us requiring the up sell

Cons: agent made it apparent we needed to purchase extra insurance even when i provided her with the print out of claims that we would be covered

Cons: The scamming attempt uponnut return

Cons: There was no service as the car was cancelled

Pros: - Fast and easy

Cons: - n/a

Cons: I was upset that i have to pay extra 300 Euro insurance

Cons: There was nothing to like. They were difficult to find at the airport. Despite my attempts to say that I have bought a comprehensive insurance, she made me feel that the insurance I bought is not enough and I was liable for the entire excess, even though I bought this in advance.

Pros: Nice people

Cons: They took a lot extra money for the insurance

Pros: Quick service

Cons: Poor directions for how to find the place. It's much further away then the describe and there are no signs. My flight was delayed and I called to let them know. When I arrived they said I owed 183 euro because they gave my car away. I was not happy with that. I paid to reserve the car and it shouldn't matter if it's in my possession or sitting in the lot - I paid for it and told them I would be late