Noleggiare at Catania Fontanarossa Airport

Pros: The car was clean and ready for me.

Cons: I have yet to receive a copy of my contract by email that I was told would be sent by email.

Cons: Charged double what I was quoted online when I booked the car

Pros: quik, good car, clean.

Cons: They ask me to pay for extra insurance or they block 2000 euro on credit card.

Pros: it was fast,friendly

Pros: Rates were good

Cons: office was messy

Pros: Nothing. These people are scam artists. Do not use.

Cons: Didn’t like anything. These people are scammers. Will never rent from them again

Pros: Car was new, and worked fine

Cons: The fact I paid 300 euro more for the car rent, then what we agreed to. I was inform to get in touch with customer service to get thw money back, but customer servixe just didnt give a s**t and did not reapond for a week. When they did, the response was short and didn’t explain the situation. I didnt get my money back. Wrote another email, but again- noleggiare did not respond.

Cons: Asking for more money, inefficient way to queue up to the pick up desk.

Pros: The staff were friendly and helpful, and the car was brand new and in perfect condition.

Cons: The office was a bit harder to find in the arrival terminal.

Pros: N/A

Cons: I am currently being charged by Noleggiare for a missing item in the car, which was not supplied with the car in the first place.

Pros: Reasonably quick and easy to collect the car.

Cons: Incorrect information given about damage to the car that was done to the car prior to picking it up. The representative said damage to the front wheel had been recorded onto the system and there was no need to take photos of it to show when dropping off. However, this was not true and caused issues when dropping off the car.

Pros: everything was okey

Cons: damage costs for a key lock they say was broken but who checks a lock on a car with a remote control opener

Cons: That they charged extra to bring me a car 5 hours earlier than I booked it. It would be the same rental period. Just another car. They charged me because they knew they could.

Pros: The person that collected the car was very kind and efficient

Pros: They were flexible with my flight delay and very friendly in the process of picking up my car

Pros: The car was brand new which was nice.

Cons: Long wait times at the desk and the booth. Unnecessarily and pushily upsold to an SUV when the Ford Focus we had bokked would have been better suited to our needs. Still no email to confirm return of the car or deposit money.

Pros: Even though we had reserved a car which was automatic long before date of pick up, when we arrived at the airport they did not have one. Further, they could not get one for us—lots of excuses.

Cons: Not only could they not meet the reservation’s specification, they wanted me to call you because we had dealt with the “third party” provider. We had to rent a car from another company. By the time we had secured a rental car 3 1/2 hours had lapsed! I would NEVER suggest anyone use you or Noleggiare!

Cons: Very long waiting to get the car. Too much marketing offers during car pick up. Car was in a very bad condition, quite dirty. It was very hard to understand what kind of car you will get. They could have some pictures at pick up.

Pros: Brak kolejki przy odbiorze pojazdu.

Cons: Mała liczba osób obsługujących wydawanie i odbieranie pojazdów na parkingu. Około 15 minut oczekiwania na wydanie pojazdu. przy zwrocie pojazdu musieliśmy skorzystać z keyboxa i wrzucić tam klucze ponieważ ne było wystarczającej liczby pracowników odbierających pojazdy.

Pros: Vse kot po ponudbi. All like we expected.

Pros: Helpful polite and toplerant people

Pros: Perfect - friendly efficient, as always

Pros: Noleggiare rental office in CTA airport is easy to find. Our car was in very good condition, almost new one with a low mileage

Cons: Our flight was delayed so we managed to get to the rental office only at 22:00. Unfortunately, the agent who gives out the car had already left home so we were just given the keys and had to find the car by ourselves. This was not easy because it was dark and there are thousands of cars parked across CTA airport of different parking lots so first we had find the proper parking lot. And it would be useful if we got at least some basic info about the car we rented

Cons: The incorrect charge !!!!

Pros: Stay away!! My rental car showed a number of serious damages at pick up , which I had to check and sign off in a bad illuminated parking. At drop off the staff pointed to a one cm scratch, told that this was new and he would charge me 230 EUR. After my protest he instantly increased it to 280 EUR and he told me to go. It’s a scam. They don’t respond at all to my emails as I need the paperwork/invoice etc.

Pros: Was helpful in a difficult situation.

Pros: No queue, online check in saved time.

Cons: Poor directions to collection point for the car.

Cons: They decieved us.

Pros: Car was new and clean

Cons: waiting time cost

Pros: Brand new car with more features than expected (cruise control, parking sensors etc)

Cons: The final invoice after returning the car; after one week still not received while the amounts deducted from creditcard changed...

Pros: Car rental agents

Cons: That i have to pay extra for the breakdown service

Cons: Day light robbery

Pros: Friendly personnel and communication

Cons: Waiting time for an agent when picking up the car

Pros: The rental return went smoothly and quickly

Cons: We requested a mini van and got an SUV instead. It provided enough seats but not nearly enough cargo room for the luggage of 6 people. It also took us nearly 90 minutes to get our car. We were very tired from traveling and still have a 1-hour drive to our destination. This was incredibly frustrating.

Cons: Non rispettano il preventivo Costi aumentati Personale incapace di motivare gli aumenti del prezzo Hanno demolito il preventivo online senza spiegazioni adeguate Ci hanno venduto la loro assicurazione quando noi avevamo già pattuito una Full Coverage online

Pros: fairness in the relationship with the customer

Pros: Very poor service! Upon pickup I had to wait for 45 minutes for a car, I didn't rent, which was smaller. Upon return they did a thorough inspection and said I scrapped the underside of the car, which I didn't

Cons: Very unprofessional at pickup and return.

Cons: The car had no wiper fluid and the windshield was both dirty inside and outside, a very dangerous condition for driving. I wonder if the car had been cleaned at all, let alone sanitised. Besides the clerk that at pick up was serving me picked up a phone call and dealt with the prospect over the phone asking for information without proceeding with the procedure to give me the car. This happened twice. Very rude. Then she babbled about the system not working. It took forever to get the car.

Pros: We were upgraded

Cons: We waited approx 1.5 hrs to get car

Pros: it was quick and the lady serving us was efficient

Cons: the space at the back of the car was small

Pros: Very nice service

Pros: We had no problems

Cons: Pick up took a long time

Pros: guys very polite, explain everything about the deposit and optional insurances in a very detailed way (nobody pushed to purchase any extra :)))) there was a child seat!!!! :D @Veronika Customer Satisfaction

Cons: the car was brand new but it was extremely dirty from outside because of the rain that took place several days before our pick-up. however, there was a car wash on the parking of the car rentals, so i suppose they usually wash the cars they lease. :))))))))))))))) nobody gives u a chance to read your rental agreement. u are only asked to put ur sign on a computer without seeing what you sign. only after the whole procedure is completed you receive your rental agreement. :)) voilà @Veronika CS

Pros: friendly, fluent English

Cons: insurance and satnav options were confusing

Pros: Reception staff at Catania Airport when we got the vehicle.

Cons: Giving back the vehicle staff could have been as the giving out staff, which unfortunately it was not

Pros: personnel were very helpful.

Pros: When I eventually found the correct car park 1/2 mile from Arrivals the rep was very helpful in listing the extensive damage already on the vehicle

Cons: The desk service was appalling - they were totally inefficient & didnt want to be there.Furthermore they backtracked on the quote for the 2nd driver wanting significantly more for the option which I refused.Contractual obligation?

Pros: Booked car to pick at 8:00 and they said it was booked for 22:00. Without hassle they gave me another car. It was their fault.

Cons: I had booked a particular model Opel Zafira. When picking up car the gave me another model Ford Focus, also they mistaken my rental times.

Cons: I ORDER CABRIOLET but I got a regular car BREATH ME DOES NOT LOOK FOR CAR RENTALS FOR DRAWER'S CROWN OF THE DOOR AROUND 10 sq2 450EURO ADDITION !!!!!its terrible

Pros: agent when returning car had no support despite this agent did his best and was polite not his fault , Nolgierre fault

Cons: car was late by 2 hours and car was late one on staff...

Pros: Nothing much.

Cons: My flight was delayed, the booking had been cancelled, I had to book again which cost me a lot more money. Staff were too busy at the car collection point. The car was in a terrible state with scratches and dents all over it.

Pros: The staff were generally helpful and informative.

Cons: It took longer to get my car (1 and 1/2 hours) than my flight from Venice to Catania

Pros: New car, no problems at all.

Cons: Fairly long wait at the registration counter, 20 minutes or so. Had to ask for model that was orginally booked.

Pros: the lady in the desk when picking up was kind!

Cons: the cars engine was in a bad condition almost all journey, the could not provide me a new one unless i took a bus 150km to pick up a new car..when i sat on the plane home suddenly they called and accused me for putting wrong fuel in the car!!!! colclusion: never nollegiare so ever