Centauro at Catania Fontanarossa Airport

Pros: Staff are very flexible, open for an upgrade and even accepted that there was originally less fuel than signed for.

Cons: The fuel % is signed for at the office. Once you get into your car, you realise that there is less fuel than signed.

Pros: Efficient

Cons: Long queue to get help

Pros: We got a very new and bigger car than orderd. Very thankful!

Cons: The air pressure in the tires where wrong. Had to correct. Was told on delivery that scratch to the bumper had occured while we where using the car. That was not correct.

Pros: Nothing

Cons: Unreasonable, unhelpful, ruined a good trip

Pros: perfect service

Cons: working hours only day time

Pros: The car worked well, was full with fuel and I had no issues.

Cons: The car was pretty scratched up outside and had some minor issues such as the driver window not fully working. The car company was aware of these issues and I took pictures and there was no issues dropping the car off again.

Cons: When you pick up the car, it is considered that it has a full tank. Indeed, the LED bar that indicates the volume of fuel in the tank was at maximum but the range that indicates the number of km that can be traveled shows 600 km. When I returned the car and filled it up again, the range shows 850 km. This actually means that the full tank you receive the car with is actually at least 10 liters less than it should be in reality, even though that LED indicator shows that the car has a full tank.

Pros: Quick fast service no worries if you take full insurance

Pros: The guy from the desk who helped me was fantastic. Thank you

Pros: Helpful and friendly personel.

Cons: Amazing.

Pros: fast, friendly, complete

Cons: a little difficult to find the location from arrivals. I had to ask several people

Pros: Price and location.

Cons: Discussions about their insurance, gas deposit, 75 to 75 i atead full to full. Car damage, had to take lot of photos and video and now i gonna wait if my deposit, and additional gas deposit - which i did not wanted, but i cpuld not get car without it. I found a small pool of liquid under car after first day, and service on phone offered me only go back to desk, or road assistance that would be charched of my deposit. After call with other employe i was told, ita just condensated water from a/c..

Pros: See above

Cons: Difficult to find office. No signage

Pros: It was fairly efficient and the staff was friendly and accommodating.

Cons: Pricing is crazy. Using the opportunity to charge as much as possible and use customer situation

Pros: Considering there are like a million rental companies in Catania and some of them seem more unserious than others, I did a lot of research and studied reviews from numerous other sites. Other people seemed happy about Centauro so I decided to give them a go. And i had a very hassle free experience. The pick up and return were both very smooth.

Cons: It was difficult to find the office. I knew it wasn’t inside the terminal but it’s also not inside the building where you’ll find most other companies, instead it’s situated at the end of a narrow road between the terminal and a parking lot which was a bit difficult to find at first.

Pros: Free upgrade

Cons: Gas tank was not full

Pros: Very helpful at the front desk.

Pros: The return, but it was due to the fact that they charged my their own extra full insurance which was double the price of the whole rental!

Cons: 1. Paid extra insurance which was double the price of the rental itself; 2. Paid for a car type that was cheaper than the one I booked for.

Pros: Transparent and efficient.

Cons: Didn't get the car we wanted and the deposit was quite substantial. Never paid this much before.

Pros: Very good value for money. Excellent costumer service

Pros: Efficiency

Cons: Nothing

Cons: They didn't checked the damages with me, I had to take the photos on my own

Pros: Location

Cons: I already bought Full coverage insurance when I booked the car online and they charged me a separate insurance at the counter.

Pros: Nice and professional staff

Cons: A little waiting line, but acceptable

Pros: Clean car and good condition of car.

Cons: Long pick-up time. Hard to find the office.

Pros: personale gentile e molto disponibile

Cons: auto sporca

Pros: Service agents were well versed in English, while located in Sicily

Cons: The car had numerous small dings and scratches. It was nice that Centauro provided a filled out map of existing dings up front. But once there are small dings on most of the car body it’s a waste of time searching the car upon return for additional dings. An additional ding wouldn’t change the car’s resale value or cost of refurbishment. Rather than trying to keep a running census of all dings it would be more efficient to just give a condition classification and evaluate the car in accorda

Pros: Friendly,& Professional

Pros: They were helpful

Pros: Very nice customer service at the front desk.

Pros: I have received a nice clean car

Cons: That the representative at the office tried to sell me another insurance even though i have chosen before a full insurance. It was confusing to understand why would i should buy another one.

Pros: The car they gave us had a lot of scratches so we were concerned that at the end of the trip they would try to charge something from us because of that. But the pickup and the delivery went fine and easy. Also, they tried to sell us their full cover insurance, and said that the one we signed from discovercars would not cover everything if something happened. We took the risk and fortunately, nothing happened.

Cons: The car they gave us had a lot of scratches so we were concerned that at the end of the trip they would try to charge something from us because of that. But the pickup and the delivery went fine and easy. Also, they tried to sell us their full cover insurance, and said that the one we signed from discovercars would not cover everything if something happened. We took the risk and fortunately, nothing happened.

Pros: All personnel seemed extremely pleasant, helpful, easy to deal with.

Cons: The car was so scratched it was an embarrassment to arrive in it at the hotels we stayed at.

Pros: The drop off in Palermo

Cons: The pick-up unfriendliness with their ticket number and waiting time

Cons: Paying again for insurance to have full protection although we paid for it online.

Pros: Staff was very friendly and expedited the transaction swiftly.

Pros: Cheap, Good Car and very respectful and friendly staff.

Pros: Good car, good price.

Cons: There was a broken light, not reported in the checkout list. I went to the car return office, to report this before leaving. The staff man said that he put it into the system. Fortunately I had the pictures before leaving the car center, because this information was not in the system. They did not make any problems when I showed photo of the broken light

Pros: Quality/price

Cons: Not much, checking could be smoother.

Pros: The car was in a great condition, clean and fresh for our use.

Cons: They did not allow me to change a driver (my husband's card is expiring in this month) and did not allow to add a second driver because I reserved car through your website.

Pros: Quick

Cons: Full-to-full was actually half to half... :-)

Pros: Szybko sprawnie i uczciwie. Nie było naciągania na dodatkowe ubezpieczenie jak to czasem ma miejsce. Szybki i bezproblemowy zwrot samochodu - 3 dni pozniej zwrot na konto depozytu

Pros: Fastness

Cons: Insurance too mucho expensive

Cons: I wanten a Fiat 500 but got a Hyundai (although low season)

Pros: Ease of drop off

Pros: No queues, kind and efficient staff.

Pros: Drop the car

Cons: We didn't receive the car we expect. A Lancia Ypsilon is not equal to a Ford Fiesta. Besides this I booked full is full. But fuel was 50%. Overall I paid to much car hire for what I get.

Pros: speed and ease

Cons: nothing

Pros: I like that everything was fine and no problems occured

Cons: Long queue for pick up

Pros: quick and easy process of return

Cons: car needed to be found at a parking lot by ourselves, without a companion of a staff member to confirm previous scratches marked in a rental form

Pros: Was excellent!

Pros: Close to the airport. Friendly staff.

Pros: Staff very helpful

Pros: Nothing When we arrived in Catania, the car has not been given to us, because the reservation expired although we’ve paid required amount (€151) which has not been given back to us

Cons: Not a pleasant beginning of holidays.

Pros: quick, efficient

Pros: No problem to switch to another car (with automatic transmission) when arriving at the desk to pick-up the car.

Cons: When returning the car I asked for a signature that the car was in undamaged condition. The lady chose to completely finalize the contract, which took quite some time, when I only asked for a signature. For me this was basically oké because I had time enough, but I was wondering why my request for a confirmation of the status of the car when returning was requiring so much time as in my opinion this is a standard request when returning the car. For the rest all fine.

Pros: Chrsp

Cons: Older car than previously