Differental at Catania Fontanarossa Airport

Pros: Marco was very friendly and fast. He recognised us at drop off.

Cons: Signs a bit hard to find, but no problem

Pros: The drop off was very easy. Staff was helpful and kind in the pick-up phase.

Cons: There was a 30 minutes waiting, one more person in the desk could have been necessary.

Pros: Our experience with Differental was excellent from start to finish. A special thank you to Marco and Katryn for their kindness and professionalism. They made everything easy and stress-free, especially when our plans changed and they quickly helped us adjust our return time. We travel often and rent cars worldwide, and this was one of our best experiences. Thank you to the whole Differental team. We will definitely use your services again and recommend you to others.

Pros: Vehicle quiality.

Cons: Being informed only a few hours before my flight that the company did not have the baby seat required for my baby’s age was a major issue. Although the team sorted it out the following day, this meant we had to travel one hour back to Catania (and the night after arriving to Italy, travelling one hour to our hotel) with my baby without an appropriate safety seat, which is unacceptable. It should be raised at least one day in advance to give us the chanse to cancel or bring our own chair.

Pros: Pick up

Cons: Drop off

Pros: Fast process, helpful colleagues, good car,good price

Cons: I've nothing to say

Pros: they don't accept normal credit cards and pushed to pay for overexpensive insurance

Pros: Friendly staff and smooth drop off

Cons: Location difficult to find

Pros: No services were provided

Cons: You took my money and didn’t provide a car

Pros: Very friendly and helpful service. Received advises and excellent car.

Cons: A bit tricky for car return as little/ not easy to find signs

Pros: Correct service. Quick

Cons: The mismatch with discover cars about extra insurance. Both compagnies should make their information correct and clear

Pros: New cars, very fast pick-up and drop-off

Cons: At the help desk they offered us an adițional insurance which I really didn’t understand what covered, anything else besides reducing the deposit at half of the initial amount.

Pros: Differental is really different, in the last 10 years we never beleft such an unprofessional behaviour.

Pros: Get the car what I ordered. It was clean. The car had previous damage, which was documented.

Cons: It was very difficult to find the Differental office in Catania, as it is not marked on the building, while the other offices are. The clerk was not at the office when I returned it, I had to put the key in a box, and then called me half an hour later to say that the car was fine, but the car was not full. I told him that it was not there when I picked it up either, because when I arrived in the city 85 km away, the tank was half full (unfortunately I did not check the gas tank in the car to se

Pros: no queue, quick, easygoing, nice approach

Cons: car a bit worn - no carpets = damaged floor, air vents smells not good.

Pros: New car

Cons: Not much bad customer service

Pros: Frienldy staff

Cons: Not enough staff

Pros: Terrible company. I order DS7 luxury car received Ford Kuga. Wanted 3 drivers and paid for three but did not allow

Pros: I received better car for the same money. It was a bit challanging to find an office but instruction sent via whatsup were helpful.

Pros: first time a nice service in CTA airport!

Pros: Nothing, not recommend this company

Cons: I made a prepaid booking with DiffeRental using my debit card and paid €148.95 in advance. However, upon arriving to collect the vehicle, I was informed that my card was not valid for the security deposit. As a result, I was unable to receive the originally booked car — a Jeep Renegade. I was instead offered alternative vehicles such as a Fiat 600 or Nissan Juke, both of which are noticeably smaller. Unfortunately, I lost the prepaid amount and had to turn to another company, Europcar, directly

Cons: complete reluctance at pick-up to resolve payment issues, offer of inadequate services

Pros: Easy pre-admin process

Cons: The exit of the parking was a bit difficult to find in dark

Pros: easy pick up and easy drop off

Cons: is NOT A 24H Service, if you have a flight delay or late landing you will risk to loose your booking

Pros: the car was about 1 year old with carplay/infotainment. Easy to find the office at the airport, and the pick up is quick.

Pros: Very nice and helpful staff, easily understandable instructions and a great car!

Pros: The booked car had some technical issues, but I was immediately upgraded to ta new car without any issues

Pros: Very professional and helpful.

Cons: Discoverycars gives false price for rental with debit card.

Pros: The staff were very helpful and honest

Cons: The check in process could be faster

Cons: I am still yet to recieve my €150 security deposit back, after 60 days since my rental and many chases. This was also a fee not explained in advance and the staff at collection were rude and unhelpful.

Pros: fast pick-up

Cons: the car had more damage than was written in the rental agreement the agent did not look at the car when returning it and later found damage to the fender, fortunately I had a photo from the day of rental

Pros: Everything

Cons: Nothing

Cons: nigdzie nie było info że musze mieć fizycznie kartę kredytową a ponieważ mam ich więcej nie noszę ich a jedynie mam wszytko dostępne w telefonie w portfelu.

Pros: Nothing

Cons: Lack of integfity and extorting money from turists when the stating point is: you have no choice. In this case the rental price was mor than triple itself.

Pros: Zálohu,kterou jsem vám zaplatila, mi nebyla odečtena z celkové ceny. Máme si vrácení rezervace domluvit přímo s vámi.

Pros: They could hold my booking even though I missed a connecting flight and picked up the car 8h later than planned (through contacting Discovercars support)

Cons: Pick-up took 45' even though there was only one person before me, and was told I had to clean the car perfectly before returning it, but when I returned it I was told by another guy there that it wouldn't have been necessary...

Pros: very little

Cons: Unethical - draws you in with a low price and then charges you much more.

Cons: They only had one person serving the counter and I waited over 2 hours...would never rent there again

Pros: Good value for money

Cons: Insurance cost was ridiculously sky high. Arrange insurance elsewhere.

Pros: i really recomend this rental company. Kind people and very helpfull

Pros: best rental company

Pros: persone cordiali e pronte ad aiutarti

Pros: definitly the best rental car in all sicily

Cons: Rental desk a little tricky to find, but other than that no problems at all

Pros: We were able to make contact via Watsapp easily.

Cons: They were difficult to find or locate their own exact location at the airport. They charge you as much as they can. Extra fees and put so many holds to you credit card.

Pros: Car was new and clean. Report was very detailed and sent via email.

Cons: I had the most negative experience since I use car rentals (7 years alreadg) I have a non EU driving licence but I never had issues in any continent of this world nor country (last year I also rented a car via your website on Sardinia) but this time they did not want to accept mine or my cousins non EU driving licence and insisted that I have to provide international on (as per the law I can drive as a tourist for at least 15 days). I’ve been charged 80€ for nothing!!!

Pros: tutto,davvero gentili ed efficaci

Pros: Agent was gentle and help me with all procedures.

Pros: Differential provides a new car

Cons: Impossible to find their office -it took us more than 30 mins. Signs appear too late. They tried to charge for tires, which we didn't damage, but we showed the proof on video that we initially filmed and there was no extra charge

Pros: However the rental was good and the staff at Differental were very helpful.

Cons: ??

Pros: The car was not as described, changing drop off site cost more than the whole rental time

Pros: I didn’t like the service at all

Cons: Overall service wasn’t good

Pros: I'd like the professionalism of the employees and very good communications skills.

Pros: Everything, couldn’t recommend them highly enough!

Cons: Nothing.

Pros: Smooth and effortless experience overall!

Pros: Efficiency, professionalism

Pros: Rental man was great

Pros: Easy and swift check-in and drop-off. Excellent value for money.

Pros: All amazing, thank you so much!!

Pros: Good value, nice car.

Cons: Upcharges like carwash.

Pros: Best company in Sicily!! Thank you Carlo!!

Pros: The staff were friendly.

Cons: Differental is a new company so not many people knew where to find the office. We were told the car should have been cleaned inside and out before return. I've never been asked this before! If this is really the case, this should be made very clear at the beginning. There was also damage to the alloys that had not been recorded prior to our booking. Thankfully we took photos of the damage. Always take clear photos/video of your car before you leave.