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Budget at Catania Fontanarossa Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Nothing. The desk was packed, it took 2 hours of waiting time to get the car although it was already booked. The agent forced people to sell so many optional extras that ended being up being more the cost of the rental, otherwise they would give the car to somebody else in the line as Budget finished the availability of cars although many customers prepaid and booked the car.
Cons: Asbolute scam. They make you pay extras worth more than the rental cost itself while being vague and without explaining the costs.
Pros: That they messed up and ended up giving a better car
Cons: The desk was complete chaos. No one had any idea where to go, how to cue or what was going on. We had to cue to be told that someone would phone us in 30 minutes to make a contract then we could cue again! It took nearly 2 hours to get the keys then a further 30 minutes searching the carpsrk for the car. No one had any clue what was going on and this system is very backwards. Why can't it all be done in one place. Waiting for a call was ridiculous
Pros: The car was new and well mantained.
Cons: The car pick up took 1hour and half. The process was extremely slow and they have not even able to print the contract. To do the registration I had to wait for 30 minutes to get a call from Palermo to give my documents information (that they were supposed to partially have already!)