Brid at Catania Fontanarossa Airport

Pros: great car

Cons: hard to find in the catania airport

Pros: Staff were friendly and helpful

Cons: Staff were friendly and helpful

Pros: 1. Efficient return of the car

Cons: 1. Fee Fraud 2. Car Wash Fee

Pros: Just ordinary

Cons: I just wanted to say that they have charged 25 euros extra for the car wash. This isn’t my first time renting a car in Italy and has never charged me for a car wash.

Pros: Brid crew was very hopefully. Easy to find them at Vip Park. Car was clean. Nice lady from Brid even lent me some cent for buy some water from vending machine.

Cons: Employers were pushing us to pay for insurance and also use psychologicall presure even tho we say we had third party full insurance. Car wasnt cleaned.

Pros: Nothing really the best part os the drop off very quick and efficient, another thing i most say is that they gave us upgraded car with some scratches here and there.

Cons: At the pick up the lady was a bit insisting on getting another insurance because the way thwy drive in sicily is very rough and this gives me a bit of neveousness and irritatating i know she is doing her business but is not the best way you dont input fear on people....not our first time of coming sicily a d it will not be our last time

Cons: Was not nice experience with staff in Catania Airport reception. Made our mood stressful during all holiday. Lady who was speaking with us in English just wanted to talk us to take extra insurance and so on, even did not explain about rules of returning car and other details. And other guy was lot of speaking Italian not in nice mood, made us feel guilty. No chance to choose again this company. Car also need better service, few times appeared check engine fault, some noises in steering wheel.

Pros: The agents were friendly and efficient.

Cons: They always try to upsell you on insurance. To be fair, every car rental company does it.

Pros: Surprisingly, the guy at the car reception was very kind and didn't charge me extra, although after the experience I had when picking up the car, I expected anything.

Cons: The girl at the reception managed to ruin my whole vacation by insisting on selling me their insurance even though I had purchased the insurance from discovery car. She also charged me for a car wash which I initially refused. The car they offered me was very damaged. It is a terrible experience with this company

Pros: Nothing

Cons: The pick up is hard to find, and we had to wait over an hour in the midday sun to collect the car. Their customer service is awful and they try to hard sell additional insurance. If you don’t accept they are rude and confrontational. I would never recommend them to anyone and would not use discovercars.com as they are not vetting the companies they are onboarding

Cons: I booked a car online that was renault Clio and when they gave the keys they gave lancia, when i went to tell her about the cR she tild me it was similar but then when i check the

Pros: cheap option, decent car, although fairly well used (50k on the clock)- very helpful agent persuaded me to take extra insurance although i had excess insurance already, glad i did as 2 seperate car parks left their mark in my abscence. Excellent communications via whatsapp directly with the agent office at the airport, with almost instant responses, they sent me exact directions once my plane landed, and was ready to wait for me beyond 10pm if necessary.

Cons: agent was missing from the collection/drop off point in the car park both times, but becuase i had full insurance i could just drop the key at the main office- which is a reasonable walk from the car park when carrying suitcases, would have been an issue if i didnt have the full insurance.

Pros: the car was nice and new the helpfulness of the emploees

Pros: Was great being able to pay by debit card

Cons: the online check in didnt work for me so we had to do it in person

Cons: Fanno pagare costi extra come il lavaggio auto e danni per i quali non effettuano sistemazioni sull'auto

Pros: Car was almost new Toyota, hybrid, clean.

Cons: Very long pick up speed. After payment by credit card they could not confirm reserved amount, had to call to their finance team. In total spend 1 hour for pick up!

Pros: Very quick and quite advanced process compared to other Italian car hires

Cons: The agents seem very pushy for upselling insurance and coverage. They don’t do a walk around with you when you collect the car but inspect the car upon return with a fine tooth comb.

Cons: They charge for things that should be included in the pride. Very slow service. They also look at all minor scratches.

Pros: Price.

Cons: Brid agent strongly recommended that I take Brid's own insurance since my rental period was quite long (22 days). His reason? That DiscoverCar's full coverage package might not cover damage incurred without a police report. I considered his advice but declined, choosing to trust the full-coverage package I had purchased from DiscoverCars.

Pros: They provided the automatic car that I booked.

Cons: Poor service. Felt like they were trying to scam/pressure me into expensive insurance. Car cleaning fee also felt like a rip off.

Pros: Nothing

Cons: Nothing

Pros: Insisted on getting an international license for a usa driving license. I never had to do this in Catania before. Wanted to charge €520 to add an extra driver.

Pros: La cortesia e la professionalità della ragazza al desk

Cons: Niente

Pros: Never deal with this company!

Cons: I made a reservation through discovercars.com and paid €85 to this consolidator for full coverage insurance, which the company Brid does not recognize. I rented a car in Catania with a return in Palermo — this cost an additional €90. I had to purchase another full insurance policy and paid €15 extra for cleaning. When I arrived at the airport to drop off the car at 6:30 AM, I was surprised to find out that the rental location was 8 km away from the terminal and was

Pros: Clean car Agents spoke great English

Cons: Check-in process took a bit longer as the agents tried to sell lots of insurance / extra services

Cons: Rented a car with no additional insurance. The car was dirty, with plenty damages (+30) difficult to assess during check-in with such condition. During check out they found a scratch and claimed it was made during my rental period. They Provided poor evidences, since I made the check out outside of the working hours (just one poor quality photo) and the communication with their personnel showed no interest to clear up the case (no additional photo provided)…pure scam!

Pros: car was pretty new.

Cons: employee at the pick up and dirtyness of the car

Pros: Car was as expected. Fast pick-up and drop-off. The office is in the airport area so no need to take a shuttle bus.

Pros: There’s nothing to like about Brid. They are the worse car rental company ever

Cons: Absolutely the worse car rental company. Please read reviews on Google. If booking through DiscoverCars and you get full insurance. The Brid people upon arrival will push and push and push to scare to about the insurance and literally spend hours trying to sell you like everything they can on the top. I never picked up a car with soo much anxiety for the whole trip. Just avoid this company at allllll costs.

Pros: Great value. Pleasant staff.

Pros: price was indeed very low but it was a "trick" to attract the customers to choose BRID and then force them to buy additional insurance. THe car was like I chosen, in good state - absolutely no problem with that.

Cons: I waited more than 1hour 15 min to get the car! my new record [negative] - i guess due to the fact that it ws only 1 lady to serve a bunch of clients. Secondly - due to low cost of the rental - the BRID representative spent good 10-15 min do FRIGHTEN ME to buy additional insurance for an absurd price of 30€/day. I consequently refused to do so which made her very angry ( I honestly have a credit card with additional 3000€ coverage of rented cars/boats if any damage accurs, luckily never used )

Pros: Bought insurance through rental company so no problems on dropping off car.

Cons: Didn’t accept credit card that only had surname on it.

Pros: Niente

Cons: Ho trovato disonesta la cifra che abbiamo dovuto pagare in più , bene 170 euro per 4 giorni dopo aver già pagato 50 euro con Discover car dove avevamo effettuato il noleggio e pagato l'assicurazione, fornitore poco chiaro e ingannevole, per non dire altro!... assolutamente sconsigliato!

Pros: They push to take additional insurance from them. They threat about additional payment.

Pros: Denise is a very kind operator at the desk and very professional on giving advice to make rental experience relaxing and comfortable

Pros: Very helpfil staff at reception

Pros: That I could have a car, and that's all

Cons: Because I had to pay the aforementioned extra cost/day, however I think, that I tried to do thorough research about renting in Italy. They only provide the information about the card payment on the voucher after you actually booked the rent. I don't think it's fair.

Pros: Very pleasant, efficient and offered itinerary suggestions

Cons: Tyre pressure a little low on front right tyre.

Pros: Despite the car being empty on oil, it was good.

Cons: Promised to reimburse the money for oil and then refused when we returned the car. Also strongly advised us to purchase extra cover despite already paying for cover from Discovercars. They said the Discovercars insurance wouldn’t cover us.

Cons: Additional payment for the car, originally not planned.

Pros: I like nothing about Brid . All they want is to charge you what they can for alleged car damage. I understood from the beginning that if I didn't get full insurance with them they would charge me various scratches. I paid full insurance. The car they gave me was full of scratches and the gas tank was at 2/8. I sent them pictures of everything. When I returned the car they tried to charge me 6 scratches. I told them I have full insurance. Then they charged me €90 for the gas. I sent them

Pros: The car was in a very poor state, dirty, many scratches, broken parcel shelf and the customer service was very poor. Given a hard sell on the insurance despite explaining we purchased some independently. Made us feel intimidated and threatened about further car damage. Very hard to find to collect and drop car back off.

Pros: I absolutely did not like anything about this car rental company. They lost one of our party's reservations.Gave us a car that was severely damaged. Uncharged extra bunny, four.Changing the reservation due to their losing one of ours.

Cons: We were told when we picked up the car that we could drop it off during off hours by putting the key in the night drop box the next day when we attempted to drop the vehicle off after hours, we were told it was not allowed. We received conflicting information depending on who we spoke to multiple times. This company is an absolute mess!

Pros: Good price, friendly enough people, easy to find office, pretty good state of the car, actually got the car I booked.

Pros: The car was full of scratches and dents, and the rental firm tried to talk us into taking on additional insurance for a car that was so poor condition. It’s a shame.

Cons: Delivery of the car

Cons: Cobraram uma "taxa" adicional para limpeza interior do veículo, algo absurdo visto que o veículo não estava assim tão sujo e seria facilmente limpo. Além disso exigiram esse pagamento em cartão.

Pros: Nothing

Cons: They refused our rental due to being 3 hr late but still the same day

Pros: Please read my previous comment as we never got a car and stranded at Catania Airport

Cons: Please read my previous comment as we never got a car and stranded at Catania Airport

Pros: Upon arrival I was told several times about a so-called extra insurance that I would have to take out. This while I had already paid full coverage through DiscoverCars. This full coverage supposedly no longer suffices, nice story... I would have to pay 60 per day which would amount to 480. After refusing the prices changed and the staff became grumpy. After refusing three times, the car was given. After using the car for a week and taking very good care of it, they still tried something

Cons: I would never ever go for Brid once again. The way they tried me to give them my approval for the extra coverage i didnt needed, felt horrible. They litterely said that my coverage from discover cars didnt meant anything here in Sicily. And that i was a fool that i didnt bought the extra insurrance. although, i showed them my Voucher with Full coverage!

Pros: The checkout process was quick.

Cons: The person at check in was very pushy on additional insurance and was rude once I denied it. Did not care to talk any more once I told him that I have full coverage already. Then the female worker that showed me the car and did the checkin would cut me off multiple times as she was showing me the car in the dark, then proceeds to damage the rental with her own car door when she clocked out for the evening. I have a video of her door dinging the rental for evidence. She clearly hates her job.

Pros: The clerks at the front desk and that answered me on the phone were super kind and professionals.

Cons: I felt like I was being scammed because I was presented with two prices for a rental and I wanted the lowest one and, somehow, it was not possible to have that.

Pros: Our flight was cancelled so we came 12 hours later. BRID held the car for us without extra charges.

Cons: During the damage checka lot of damages were not noted in the system. Because we were looking very carefully we added like 7 damages that were there but not reported and that the agent was not going to add. We would have had problems at the hand in, because the second agent was way more strict. While renting, the car didn't have windshield washer fluid and we got a warning that the tire pressure was too low. And when returning the car we had to wait a long time for an available agent.

Pros: L efficienza del personale addetto al controllo. Minuziosa e professionale

Cons: Nothung

Pros: The rent agent, M.A. was very efficient, nice and professional. Very very good

Pros: Ottimo rapporto qualità prezzo. Staff gentile sia al ritiro (Manuela) che alla riconsegna (Gaetano).

Cons: L'insistenza a proporre la propria polizza casco, nonostante presente polizza già acquistata online.

Cons: Fuel at level 6 which means that you always put more when you return the car

Pros: לא החבטי קלום

Cons: רמאות בדרגה ראשונה, מנסים לעשות קופה עלי האוטו שקיבלתי מלא סריטות .

Cons: Uncompromising and unwilling to accept their mistakes. left me I na very difficult situation.

Pros: Not a single thing

Cons: It was a depressing experience, I get that it was the cheapest category but the car was a piece of garbage, everything was in bad condition, the clutch the gearshifter etc

Pros: Staff available.

Cons: Car model booked wasn’t available.

Pros: Car was ok

Cons: Additional cost for not having credit card.

Pros: Rugalmas volt, mert nem kellett hitelkártya. A bankkártyámról vonták le a kauciót. Sok helyen csak hitelkártyát fogadnak el. Remélem gyorsan visszautalják a kauciót, mert az autón nem keletkezett kár.

Cons: We have paid full insurance to Discover cars. However BarID charged us arbitrary “insurance” for paying with debit card. Although terms and conditions said it will be around 20 EUR per day, they insist to pay them 35 EUR, saying that contract do not specify exact amount (so they actually claim that they can put any figure as everything is around 20…). Robbery….

Pros: Very friendly assistant. Relatively quick pick up and drop off

Cons: On picking up the car I was told that although I paid for full cover on discover website that would only cover me in the event of a collision and if I had full details of the the other person. Otherwise any scratches or damage caused let’s say while the car is parked or otherwise would incur an automatic hefty €3000 excess and likely discovers full cover would not pay out. Great! I then had to pay Brid for their full cover which waives all the excess. Dunno who was telling the truth but not nice

Cons: Too much walking from office to car with luggage

Pros: They were nice and helpful.

Cons: Car's wheel arch was severly damaged, when the rental stipulated a car in mint condition. Should have gotten a discount!

Pros: persons at the desk very friendly

Cons: the car engine must have been small when using A/C most times will turn off

Pros: They verify with me the aspect of the car and send me a report with all the scratches the car had.

Cons: they forced us to use their insurance and when we refused they were unpleasant and told us that our insurance provided by dicover cars was insufficient

Cons: We had a prepaid car, everything was arranged, the debit card was supposed to be accepted. On arrival we were told that if we want a car we have to have a credit card, if we only have a debit card we have to pay 300 euros. So the car ended up costing us 350 euros instead of the agreed 140 euros. I don't know where the mistake happened, but I don't think this behavior is decent. We didn't have a problem with a debit card before.

Cons: They took extra 30 € per day becose I have only debit card ( no credit).

Pros: SCAM!!!

Cons: I was scammed, the rental company took my money. They told me I was paying for the deposit and they didn't give it back to me. Additionally, they wanted to claim that I did damage that I didn't do.

Pros: All meets high standards

Cons: N/A

Pros: Ok

Cons: I did not have a choice for a partial insurance as initially offered

Pros: Fast and hassle-free processing

Pros: Accettano American Express

Cons: distanza del pick up/drop off area dall'ufficio

Pros: Nice people. Good cars.

Pros: easy drop off

Cons: long wait to pick up in office

Pros: Lots of pressure to take out additional insurance even though we had already paid for full comprehensive insurance with Discovery. Brid told us the insurance with Discovery was not valid. Car we were given was covered in dents & scratches. We had to take loads of photos to ensure we would not be blamed for this. However, return drop off was quick & smooth & employee that dealt with us was very pleasant.

Cons: Unprofessional employee & high pressure to take out extra insurance when picking up car. Kept waiting for a very very long time at the desk! Brid Office difficult to find. Not a good start to our holiday!

Pros: Great car. Took a little long checking in and had trouble finding the place but overall a great experience

Pros: everything was perfect especially the staff in the name of ANTIMO and GAETANO....!!! People truly very skilled in their work and their kindness.

Pros: Car was almost new

Cons: Only one person working in the company that day. That person booked us in , issued us the keys, walked with us to the car(long walk) all the while leaving her office and other people waiting. When I returned the car at 10am the office was locked. I am now being charged for a scratch on the car which i am trying to dispute. If someone was there when I dropped the car off, it could of been settled then. Very disappointing service

Cons: Car broke down multiple times, ultimately had to be towed. Ended up taking a taxi that cost the price of the rental to avoid missing our flight. Brid customer service was lacking and no compensation offered. Total failure.

Pros: The cars are hybrid.

Cons: The rental fee is low but the company charges exorbitant amounts for insurance. Even the most basic insurance was very expensive. They also charge 10 times the cost for fuel. By the time I dropped off the car to their facility the fuel showed 1/8 lower than I had picked it up. It probably needed two liters of fuel. They charged me 45 Euros for it. The rental cost was estimated to be 30 Euros but ended up at 200 with two liters of fuel and basic insurance. Totally ridiculous.

Cons: I have an argument with the company(#BRIDRENT.IT) regarding the unfair collection of fees for removing a stain from the back seat of the car. I will inform on the forum how was it resolved. Robert

Pros: car as described, no complications

Cons: difficult to find their office; for the locals it's dead easy, but for someone coming in first, it's a different picture: no signage, answering the phone takes a long time, explanations are slightly incorrect, there are similar car renter companies in nearby group of offices to confuse the searcher and so on

Pros: the lady seemed nice

Cons: The extra money they demanded, the unwillingness to cooperate (in reasonable terms), the fact that they didn't even point out the fact that the credit card was in the additional driver's name (which shouldn't have made any difference anyway), but straight out did the paperwork and only then notified us about that fact and demanded extra payment.

Pros: personale cordiale e disponibile, auto nuove ed in ottime condizioni, check up dettagliato al ritiro

Pros: friendly service and very efficient

Pros: Stylish hybrid car. Provided what we actually booked (seems rare in the car rental world). Good communicators. Car in good condition.

Cons: Very pushy for us to purchase the full insurance and pay for the extra driver at the desk, despite having booked both through discovery cars. Really had to push back on this but others could be misled into purchasing what they had previously already purchased.

Cons: We borrowed in the month of August, but until now they have not returned the deposit

Pros: Efficciency agents cars, friendly and polite

Cons: The car has a lot of noises, but worked well enough, and was clean. The insurance car was expensive.

Pros: was quick

Cons: the gave me a baby car seat that didn't attach properly they didnt helping me at all just thrown it in the car and basically said sort it our yourself, at other rental companies it was installecd for me. didnt manage to use the baby seat at all.

Pros: Good price

Cons: Very slow pick up - 1hour wait plus complete documentation

Cons: When we took the car i had to pay an extra charge because they didnt accept visa 35 euros per day and the deposit I payed on your website was for nothing they told me.i had to pay when I took the car back 207 euros because they said that I stayned the seats but they were allready dirty when I took them pls help me because this is not acceptable they are a joke of a company

Cons: I didn't like that I had to pay an extra €130 for the insurance as they insisted or I would not have gotten the car I rented.

Pros: They were extremely friendly and very helpful showing me all the features of the car.

Cons: I know they are a small company but I was waiting around for ages to pick up the car.

Pros: Car was modern and nice to drive.

Cons: I did not like loads of things: 1. Had to pay again car insurance apart from the discovercars insurance; 2. Had to pay the extra driver again; 3. Whilst checking the car we flagged stained backseats but the guy said that he knows about it. On our return, we were charged €73 for the seats as they said we stained them! Could not believe it. They implied we went to the beach and we stained them with sunblock or sea water. Yes backseats....when we hired the car for to go to a wedding!!!!

Pros: Manuela was great!

Cons: Na

Pros: Outrageous. Please contact me for details

Cons: The fact they charge 90€ for change of drop off point in Sicily, the extra 30€ for an Out of Hours service and the post-drop off billings which are beyond any reasonable standard

Pros: Easy check out

Cons: we were given a jeep that supposedly was new, however the suspension made weird noises. Also they made us pay extra insurance because we booked the car with a debit card.

Pros: Car was ok for the price

Cons: Trying to get more money any way they can, pushing insurance, made to pay for damages that were already there. If you rent from them, make sure you take very very detailed photos or video of the car at pick up so you wont be tricked as we were. Quote: “Do you have proof it was there? No? Then it s your fault and you have to pay!”

Pros: The lady was very nice when we had problem with the credit card, very patient.

Cons: The return... 71$ extra for sand on the floor and dust on the back window. I mean, WE ARE IN SICILY WITH 3 KIDS, gong to the beach, staying in the back country... WTH???

Pros: no waiting line, pleasant rental agents

Cons: longer than necessary attempt of the agent to make me buy their additional insurance despite having one from a third party provider

Pros: Nice ppl. New car. Reliable

Cons: I felt the offer to purchase additional insurance was too aggressive

Pros: Personell is very nice and helpful

Cons: Didn’t get the car wanted, I asked for a car for 5 people and 5 big cases.

Pros: I was sold extra car insurance even though I already paid for an extra one online! I paid an extra €100 for 4 days car insurance on top of the one I already took out! I was totally ripped off! I paid it because my family were tired from the flight and we wanted to get going!

Pros: Help from the agent

Cons: Small and unstable Fiat 500

Pros: Beautiful car and very nice employers

Pros: Helpful staff member

Cons: I booked with Discover cars and the rental was actually from Brid. It transpires that Discover cars "full" insurance is not "full" at all and we ended up paying an additional 35 euros per day for Brid's insurance to top up the cover. Be prepared to pay 150 euros as a deposit in case you do not bring the car back full of fuel.

Pros: Brid took from me 211 euro instead of 92 that were discussed and writen in reservation, as motivation they said that I provided debit and not credit card and even if I was agree to leave a deposit of 700 euro they took only 100 but the price of car rent was higher 211+32 instead of 92+32 euro// car was dirty - they proposed to wait until they will wash - I can't accept to waste my small vacation time.

Cons: New car. Even it was Renault scenic 2 instead of Citroen C3.

Cons: They told that you don't accept my israeli driving license that is accepted in all europe and you want international license on paper so your insurance is not valid and I must pay 140€ for their insurance.

Cons: there was a new employee, first day at work, so we had to wait for long time to fill the documents needed.

Pros: The staff was very friendly.