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Drive on Holidays at Porto Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: O jovem que nos atendeu no Drive on holiday do Porto chamado Pedro foi extremamente atencioso e simpático…5 estrelas O carro estava em óptimas condições 👍
Pros: Super verhuurbedrijf. Nooit problemen en goede prijzen en erg goede service.
Cons: Niets! :)
Pros: Everything was good
Pros: They have a high standard of servicelevel, with the goal to get you on the road as soon as possible.
Pros: Very friendly I try to book all ways with them !
Cons: N/A All good
Pros: Choice of car, condition, price
Cons: A couple of agents were not pleasant
Pros: Friendly, professional, easy pick up and drop off.
Pros: They had enoug people working to handle all the clients
Cons: Lack of honesty, or better said miss leading ways to profit from the costumer.
Pros: Amazing staff and great car
Cons: All as planned
Pros: Why the representative told me (a few minutes beforevI got the car) that I would get a new car but I saw the 79,xxx Km when I sat in the driver seat. THAT WAS NOT A NEW CAR !!!
Pros: everything was ready on time the process was simple and fast car was good clean and full of gas
Cons: The Porto agent gave me the incomplete return address spent an hour trying to find it apparently i had to put another line on the address as explained by the agent in Lisbon
Pros: Great new car in great condition.
Cons: Pictures taken during pick up helped to prove that car had already a scratch on disk. Otherwise I would have to pay for it most likely.
Pros: It was easy to find the representative at the Airport.
Cons: They do not have 24X7 Car Return times although they rent out cars outside of their normal working hours !!! I spent 2-3 hours picking up the car!!!
Pros: the service was very good!
Cons: car was not that clean , a lot of scratches,
Pros: The people
Pros: Close to airport
Cons: Didn’t have vehicle ready for us. Provided vehicle that had major with water leakage in passenger side. Had to return vehicle after couple days to exchange for new one.
Cons: Não gostei do atendimento pós rent relacionado a um problema que relatamos e não foi dado muita atenção.
Pros: It was easy to return the car. They were not overly picky on the condition.
Cons: The car did not have a full tank of fuel. This makes it a little difficult to predict how much I should put in it. I ended up returning the car with more fuel than I started with. --This was an unnecessary cost. The car was well used. It had scratches everywhere, which fundamentally didn't bother me. It does give me concern, as I don't want to get hit for damaging a car when I didn't do it. It just took a little longer picking up the car to make sure all was documented
Pros: Very friendly
Cons: On our return we there was an issue printing our final invoice and we had to wait for a supervisor
Pros: Easy and efficient staff, clean cars.
Pros: Customer service
Cons: Car had damaged that was not noted ,but they corrected it. Car could have been cleaner specially the windows
Pros: Good Service
Cons: I did not received ticket of Refundable Security Deposit
Pros: Not a lot of trying to upsell. No long waits in line
Cons: See above. Hassle getting car extended when we had Covid. They kept telling me to bring it in an exchange it or rebook another car when I had Covid and was 2.5 hours away.
Pros: the shuttle was clean and efficient
Cons: the air-condition was out of order, the pick-up was too fast, the guy at desk had no time to answer our questions (like the drop off site that had to be decided) no one looked at the car damage with us at pick up, the form was already filled but in portuguese only
Pros: I loved everything about my experience with drive on holiday. I would definitely recommend us to all my family and friends, and will continue my business with them.
Cons: I do not have anything negative to say because everything was great
Pros: personnel was pleasant and efficient
Cons: Returning the car was a disaster and put us 2 hours out of our way because the address on the letterhead was not correct and we had difficulty locating place. 1-800 number was useless and was finally able to reach office in Lisbon to get correct address
Pros: Fast and easy.
Cons: Didn't have a car with GPS available even though I ordered.
Pros: Drop off was quick and shuttle service very efficient
Cons: Long lines ups to pick up our car ( after long flights) and then the problem with the gps
Pros: The pickup was quick, clear and efficient
Pros: Friendly helpful staff.
Cons: We had to install our own baby car seats after a long travel without assistance.
Pros: Courteous Staff...Good English....efficient
Cons: There is too much rules that are not shown in the main page, we must to click to show them.
Pros: Very professional and polite.
Cons: service was Ok with the exception of a lack of a spare tire on the vehicle. In case i had a flat could lost my flight.
Pros: We basically had a new car. Very reliable
Cons: We had to add ad blue and we were not told that that would be a possibility so it was a bit confusing as of why it had to be added . We paid for it and still pending to get reimbursed for the ad blue
Pros: Car was very scratched
Pros: they were waiting for us at the airport and quicky shuttled us over to the office location to pick up our car
Cons: we had a little wait before an agent helped us - even though there were lots of employees working and walking around, they were not checking people in at the register
Pros: Car was new.
Cons: Drop off location was difficult to find. The pick up and drop off desks are not in airport like many other car rental companies. So it was not convenient.
Pros: Car was new and in good condition
Cons: - no flexibility in the process - none of the worker can take responsibility, call center is the only option
Cons: the information about the full cover insurance was different between you and the rental company
Pros: Expensive but great service, good attention to detail.
Cons: A bit confusing about the extra insurance waiver which I don't believe is explained on the web site but as long as you can get to grips with the facts is a good idea. The 18 Euro charge to cover what may only be a couple of Euros for tolls is arguably a rip off but you have no choice other than sort the tolls yourself which when you're tired from a flight and/or can't be bothered is a no brainer.
Pros: Very clean place all good cars on stock they’re pricey on the insurance for cars that’s something the need To work on
Pros: Liked most the fuel economy of the car, ford focus Hybrid.
Cons: Need to be verify the coolant level of the car before rent. Constant trying to sell another insurance etc.
Pros: Service was not good.waiting more than an hour for the car.
Cons: Bad service
Pros: Good and clear service.
Pros: It was very fast, very helpful staff
Cons: They gave a wrong address for drop off, when we arrived that they moved to a different address. Although, it was just a few hundred meters away, so did not create any problems.
Pros: Staff were friendly and helpful. Pick-up and drop-off was generally smooth.
Cons: There was some minor damage on the car which wasn't noted when i checked-in. I then had to call Drive on Holidays to ensure it was noted and that i wouldn't be billed for the damage.
Pros: Key fob for the car didn't work. Just frustrating.
Pros: new conditioned car, good price, easy return
Cons: The agent on the pickup was very roud, not pleasant and not responsive
Pros: Poor handover of vehicle. No explanation. Left on own to work out how to operate the car controls
Cons: Was given a car with no petrol and told to drive to nearest petrol station to fill up. This disrupted my onward journey with others in the party who also hired cars.
Pros: Close to the airport, agility and car
Pros: Nice car and very close to airport.
Cons: Standing in front of the clerk with paperwork in hand waiting and having other customers being attended because he went looking for and couldn't find me? A simple " and your name is?" Would have avoided that.
Pros: The structure of the place.
Cons: Need to program GPS as home address to return vehicle
Pros: Excellent Service Return possible at 5h30 a.m. Much appreciated Obrigado
Pros: Staff were polite and professional
Pros: Quick and easy pickup and drop off with no fuss, at a good price
Cons: I didn't agree with their fuel policy, I expected to pick up a car with full fuel tank but was given a car with nearly empty fuel tank.
Pros: They were nice but very slow. I can’t get ahold of anyone now they I’ve returned the car, very frustrating.
Cons: I can’t get ahold of anyone
Pros: Como en la tarjeta de cobro no ponia Nombre no aceptaron el uso de la misma para cargar la Fianza. Y nos obligo a hacer un seguro de 350e.
Cons: Como en la tarjeta de cobro no ponia Nombre no aceptaron el uso de la misma para cargar la Fianza. Y nos obligo a hacer un seguro de 350e.
Pros: The efficiency of operators
Cons: The time spent picking up car and condition of vehicle.
Pros: Nice car Nice price nice services
Cons: Put the return adresse on the vaucher not only the mention lisbon airport
Pros: Car was clean and drove well.
Cons: We had a terrible time finding the car rental return place. Using WAZE we entered “Drive On Holidays” and it took us to the HQ on Alameda dos Oceanos. We frantically searched for car rental at Lisboa airport to make it on time. Wish we could have picked up car in Porto Centro district versus having to to take Bolt all the way to Porto airport and then drive back through Porto to head south.
Pros: Very straight forward and quick service
Cons: Only problem was with the toll device. They changed our car at the last minute and wasn’t until we were well into our journey when we realised we had not toll device. We found it on the floor of the car and we had already passed through the toll gates so we will have to pay at a later date, I hope there won’t be a problem the girl assured us there won’t be. Apart from that everything was fine .
Pros: A caução é devolvida na hora , são muito rápidos na recolha do veículo
Cons: O carro estava muito danificado , muito batido todo riscado dava vergonha andar com aquele carro
Pros: Easy to find, clean, efficient, car in very good condition. Liked the android auto option.
Cons: The only thing I didn't like was at the pickup time I asked for no conversion when paying with my us credit Card, since I have no foreign fees. The conversion cost me 4% of the total. The staff should be trained little better.
Pros: friendly service who didn't try to over sell insurance.
Cons: we had to wait 20 minutes after checking in to be brought to our car...
Pros: Friendly staff, clean facility
Cons: The time spent at pickup was too long. Over 1.5 hours waiting from the time of the meeting point to driving away in the rental car. They should have more people working during peak season.
Pros: Car rental agents were realy helpfull, polite and patient.
Cons: We couldn't manage to get a drop of deposit ammount without getting increased car rental cost.
Pros: Explained everything really well. Efficient. Great car and great service.
Pros: It's was efficient but when I said about having booked a hybrid car I was told its not. However it was but it didn't have a charging cable for the car so couldn't use the car as it should be on electric and unleaded fuel.
Cons: We could have been shown how to use the cars controls and had the sat nav changed to English but we had to ask another member of the team.
Pros: the representatives were efficient
Pros: Very efficient.
Cons: Because it was a new car and a hybrid they wanted me to take the vehicle with an empty tank and to hand it back with an empty tank ..... how do you do that? They then said they would fill the vehicle for me - so all sorted out in the end.
Pros: Friendly and very helpful staff
Pros: over all good service
Cons: explanation of insurance coverage at vehicle pick up
Pros: With a cancelled flight and rescheduled they moved my booking two days shorter at very last minute for no extra charge (actually charged for the shorter period). Car was virtually new, clean, and as ordered.
Cons: Careful and prompt service. Good cars with both checkout and check-in running smoothly. They emphasize must use a credit card as do virtually every car rental company and refunded the reserve immediately on return of car. Pickup at airport and delivery back very good. Return of car to site with coach back to airport excellent.
Pros: Basically a new car… perfect.
Cons: The INS process is confusing when reserving the rental. In retrospect I would have avoided a 3rd party INS company and used only the agency. This could be improved.
Pros: La propreté du véhicule et le temps de restitution
Cons: Le temps de récupération de la voiture et comment enlever le contrôle automatique pour éviter des alertes intempestives sur des routes de montagne
Pros: the price
Cons: overall condition of the car
Pros: Everything went smoothly
Pros: Pretty straightforward, both pickup and return.
Cons: They seem to have a bit more paper involved than US car rental companies (both printing out and making xerox copies as they process you), but it's not too bad.
Pros: Great customer service
Pros: Easy and quick handling
Cons: Deactivated Navigation
Pros: Friendly staff
Cons: Out of hours pick up charges
Pros: Drop off in Lisbon was efficient and professional. Friendly staff
Cons: I had to ensure the car twice to lower the deposit amount (I was 200 eur short on the amount of 2200).
Pros: The car itself was great, very clean and good on gas. Return process was quick and easy.
Cons: The only downside of the whole experience was that picking up the car took about an hour and a half.
Pros: Nice car, better than I would expect
Cons: Time to pickup and dropping the car. The organizatorom od.this process was not the best
Cons: long time to pick up car, agent under training
Pros: Had a nightmare with GOLDCAR so booked with drive on holiday for same day pick up as I have used them before and honestly it reminded me how good they are.
Cons: Everything was perfect
Pros: Car was nearly new. Staff efficient. Easy to follow instructions.
Cons: Location was a bit difficult to find upon the return.
Pros: short and clear instructions on driving around the country, fast service
Pros: Very helpful and friendly staff at Porto rental. No problem getting and returning the car quickly and very responsive helpline when needed.
Cons: had to pay out of hour fee for return despite returning the car 4 days early…
Pros: Nice and honest
Cons: Unclarity regarding the insurance coverage,
Pros: I been getting the cars from them for 15 plus years Always treat me good and I know who I’m dealing with
Pros: Spetacular. By far the best i experienced from your providers: politeness of people and processing speed . will look for them next time i go to the north of Portugal
Cons: Because I didn't realized the security deposit was a bit high for my limit credit that usual is 1500£ and this one was 2940£ they made me to do another rental with another insurance so I spent the double of the money, just a bit disappointed
Pros: Predictably. I know what they need and I know what I have to do. No surprises. Trust.
Cons: everything was good.
Pros: Fast and easy
Cons: Very pleased
Pros: Prompt service
Pros: Car had a lot of scratches and scarps and took a while to mark off when we picked up and again when we dropped off.
Pros: friendly service
Cons: Service a little slow, but no queue
Pros: Check out ease.
Cons: Extra fee due to flight delay.
Pros: I will choose driveonholidays again in the future.
Cons: Nice people and they give me a brand new car .
Pros: Fast response.
Cons: difficulty finding the company representative at the airport at the arrival
Pros: The staff were attentive.
Cons: Would prefer the petrol tank to be full at the beginning.
Pros: Friendly service.
Pros: Car very damaged
Cons: Nice people
Pros: It was efficient and fast.
Cons: They only open at 8am, flights arriving from North America tend to come in a little early. While i was waiting for the shuttle for a pickup i noticed that most car rental companies were picking up customers by 7:30am
Pros: Easy reservation process, no hassle pick up, quick car return process, no issues with the car.
Cons: the instructions provided on where to wait at the Porto airport to be picked up by the rental company were not correct and no one at the rental place answered the phone when we called. It took us one full hour of long distance calls to figure out where was the correct spot to be picked up. Not a good experience.
Pros: They were friendly and informative.
Cons: The car could have been more up to date. I had to oil for the tank as it was very low.
Pros: Well informed.
Cons: No organised queue system. Rush hour people were jumping the queue.
Cons: I have to wait long time to get the car😇
Pros: Local guys are efficient
Cons: Car was, old, all banged up, shop opens late at 8am, delivered the car before die date and could not have reimbursement
Pros: Easy, friendly, organized, calm
Pros: Goede service.
Cons: te lang wachten bij ophalen auto
Pros: Very good service when I picked up the car in Porto office.
Cons: The service rep was very nice but that will be better if his typing speed can be improved.
Pros: Leaving the building. Spent over an hour and a half waiting on a Friday night to collect the car. Not enough staff to deal with the customers.
Cons: How responsive they were when they were informed about the faulty car, they never responded and did nothing which was wonderful.
Pros: Quick and efficient service by staff at pick up and drop off. Friendly and professional at both ends.
Cons: Car tires were in poor condition and the windshield wipers were old and ragged causing us severe trouble seeing in the constant rain during our stay
Pros: Drop off easy and car very inexpensive.
Cons: Everything I will never use Discovercars or Drive on Holidays again.
Pros: Quick & professional.
Pros: Staff was very informative and pleasant and efficient once you got through the line.
Cons: I paid extra to have a GPS and the device was of no use to me. It had old maps and would not accept address I would put in. I had to rely on my telephone GPS. Even on the last day I know my way to the airport quite well and decided to test it out and it gave me incorrect information to the airport . Very disappointed that I explained to your employee and he said it was the device brand. No excuse!
Pros: It's agents.
Pros: They were helpful and courteous for the main part.
Cons: One agent was not understanding when we were late turning the car in.When asked to provide an exact time to return a car in a foreign country the estimate is exactly that.You don’t know how long it will take to get there,how fast you can drive,traffic patterns,etc.The agent was almost threatening.Completely unnecessary and inappropriate.
Pros: Dropping off the car was easy and the person was very helpful
Cons: Picking up the car the person behind the desk was rude curt and not helpful at all
Pros: Customer svc. Location
Cons: They didn't have the original vehicle I requested.
Pros: Customer service from the agents we dealt with.
Cons: the rental car provided. needed a major tune up.
Pros: The operator at the delivery desk was friendly and very helpful. He made the process of picking the car up easy.
Cons: The pick up location listed on the email did not exist and I had to call to find out where I had to meet the representative. The operator at the delivery desk was not as friendly or attentive as I would expect from someone working in the service industry.
Pros: At the rental station, staff was clear about terms & got our rental setup done with ease.
Cons: Had difficulty tracking down the representative at the airport (no clear direction or signage was provided to indicate meeting point; it took us 20 minutes to connect & get into the shuttle). That required 3 phone calls to the company to arrange. Also, we were pressured by the rental agent to purchase additional top line damage coverage over & above what the Discover site provided at booking, which nearly doubled the cost.
Cons: nothing happened as planned and never seen any money back
Cons: I went straight to the office but later on I tried to check at the aiirport the representative to find him when coming next time but could not see anyone.
Pros: Very good car
Cons: Tried to get me to pay for extra insurance despite having full cover
Pros: Friendly and efficient
Pros: Very efficient operation, everyone knew what they were doing.
Cons: The first car we rented had bad brakes so we had to drive back to Porto the next day to exchange it for a different car.
Pros: Ich möchte eine Beschwerde über das Personal abgeben. Es ist etwas passiert, was nicht normal ist: Meine Frau hat ihre Brille im Handschuhfach des Autos vergessen und mein Sohn auf dem Rücksitz. Nach dem Abflug von Portugal in die Schweiz bemerkten sie im Flugzeug, dass meine Brille fehlte. Nach der Landung in Genf rief ich bei Drive Holiday an, um zu fragen, ob das Auto an andere Kunden ausgeliefert worden sei, und man bestätigte mir, dass das Auto noch auf dem Gelände stehe.
Cons: Also habe ich nach der Brille gefragt. Die Antwort war, dass sich keine Brille im Auto befand. Also habe ich die Dame am Telefon gefragt, ob ich Ihrem Service wieder vertrauen kann. Das Auto muss gesaugt werden, bevor es an einen anderen Kunden übergeben wird. Normalerweise müssten die Angaben vorhanden sein. Mehr habe ich nicht zu sagen. Mit dem Auto bin ich zufrieden, aber den Leuten, die dort arbeiten, traue ich nicht.
Cons: Long delay in providing airport to rental office transfer
Pros: Courteous and prompt.
Pros: They prioritised us because we had a baby
Pros: The agents are friendly and detailed on the terms of the rental.
Cons: Some of the parts of the car such as how to open the gasoline cover cap was a bit foreign to us. It would be great if the agent can show us stuff like that during the rental.
Pros: Very friendly and helpful staff. Explained everything (all options) on pick up very clearly.
Cons: Driving a car that had been previously scratched/damaged - albeit not too seriously.
Pros: personnel were very attentive
Cons: Car was a little tired 1st Mercedes I ever rented without cruise control
Pros: Nice vehicle; nice, helpful agents.
Pros: Had to wait to pick up the car as it was exceptionally busy but when I was seen to they were quick and efficient.
Cons: Nothing bad
Pros: They met expectations that one would normally associate with a premium rental company
Cons: Nothing with the agents. It was very difficult to locate the drop off site
Pros: I loved the car I got. It was even a convertible lol. Good car good price!
Pros: rep was nice and explained everything clearelly
Cons: car was run down, we felt we ended up with the worse car in the garage
Pros: J'ai eu un problème avec la première voiture que l'on m'a donné et ils m'ont changé de voiture en un rien de temps sans poser de questions. Très efficaces.
Cons: La voiture aurait pu être plus propre, traces de pieds côté intérieur du pare-brise très moyen et visibilité genante par temps de pluie du a la saleté du pare-brise intérieur
Pros: The car was perfect. Two points that bring down the score: 1. The voucher said to go to the meeting point in the terminal. There was nobody there so we had to call. We were instructed to go to another point. Also, nobody there. We found a man outside the terminal who told us that the shuttle bus was too busy and it would take 30' so it was best to walk to the office, 1 Km further. Not nice when arriving with heavy luggage. 2. Long wait at the check-in. Understaffed to process the many bookings
Pros: Very friendly and great service.
Cons: some features of the car were not working ( parking sensors ), and the light of service was whole time on, and sometimes was appearing/disappearing the light for the engine ( yellow one )
Pros: Car was clean and expected model
Cons: Extremely slow line (over an hour to pickup). As soon as we drove off the lot the check tire light came on. We filled up with air and it remained on but looked fine. A few days later we looked and the tire was completely flat with NO SPARE in the car. Taxi sent by DOH took over 2 hours to arrive. Representatives on phone were not sympathetic and did not follow through with requested actions leaving me to deal with an angry taxi driver via the phone
Pros: The maintenance light on the dashboard turned on and we had to stop and check to be sure if the car was OK.
Pros: Not a lot.
Cons: Bad service.
Pros: practically everything
Cons: thing really
Pros: Speed of service
Cons: Extra payments requested not specified when showing the rental agreement.
Pros: Excellent service across the board
Cons: The only criticism I have is the meeting point was not clear so took 10-15 minutes to find the rep. Information should be updated on documentation.
Cons: Car condition- there was alot of scratches
Cons: Have to pay 30 euros to deliver the car "early" (06:30).
Pros: There was a line to pick up the car, but it moved fast and the car was ready. Drop off was quick.
Pros: Very good staff who were clear and friendly. There was no wait time to be seen on arrival.
Cons: I have no complaints about Drive on Holidays.
Pros: The team was extremely nice and helped us get on our way quickly.
Cons: The car provided had many issues, superficially and while driving we had engine maintenance light come up. Luckily it wasn’t serious but made us alert of the car throughout the whole trip. We also had to stop by the office to make sure everything was ok.
Pros: Fast and trustworthy
Cons: Drop off People you can trust.
Pros: Amazing service, quick and efficient, well done to Porto team
Pros: The car
Cons: Too many talk about how should i get an insurance
Pros: Very nice and thorough
Cons: Great experience
Pros: When we eventually found the agent, everything was efficient from there
Cons: As ever with rental companies, you buy insurance and still when you go to pick up the car, you are been asked to buy more insurance, and the agent always tries to leave the lmpression you are not insured.
Pros: Car was clean and tidy, very friendly staff,
Cons: Car broke down 12 days into a 14 days rental. They made me travel almost 300km to get another vehicle, even though I pleaded with them that I had plans that couldn’t be cancelled, however they couldn’t care less. Purchased full insurance from them as I didn’t want any surprise charges and ended up having 1900 euros blocked on my card on top of the 308 euros insurance for 14 days. The staff at Porto airport are friendly and helpful, however telephone operator and company policy makes NO GO ZONE
Pros: The people at Drive On Holidays were just following the instructions of their big bosses regarding our breakdown incident. They weren’t to be faulted. Whoever makes the policies to drive back to where we originally rented the car (2.5 hours each way) is.
Cons: Having to take a taxi from where our car broke down 2.5 hours north back to Porto, pick up a replacement car and drive back to where we broke down and then an additional hour south of there to where our hotel was. The replacement car was fine, but this process ruined a whole day of our trip due to this policy implemented by the big boss.
Pros: Quick pickup procedure, no lines
Cons: Hard to find the representative in the arrivals hall Despite extra insurance I paid to Discover Card, the Drive-on Holiday representative tried to sell more insurance at pickup, she made it seem I was not properly insured without it, very confusing and annoying Car had a sign that maintenance was needed
Pros: Excellent, friendly, quick and efficient service from all staff members that we encountered at both pick up and drop off
Cons: Everything was great!
Pros: Muy bien todo
Cons: No encontré fácilmente el mostrador, ya que me fui caminando desde el aeropuerto
Pros: the car
Cons: the amount requiried for the coverage
Pros: Excellent service through pick up and drop off, very helpful staff
Cons: The vehicle, it wasn't clean inside also every single panel was dented, and in general a poor excuse for a hire car given the price charged. It done the job just expensively!!!
Pros: Just that it is a very busy time of the year. Overall good
Pros: Easy to find
Cons: Unexpected costs
Pros: The staff were very thorough and helpful. Great attention to detail and they explained everything.
Pros: Drive on Holidays staff was incredibly nice and helpful. They were very professional and answered all the questions.
Cons: Everything went well and smooth.
Pros: Staff was amazing. A big recommendation is to put your flight number into the booking in the event your flight is delayed which is happening often. My flight was supposed to get in at 11:30pm and I didn’t land until 3am and thankfully the amazing staff member was there to pick us up from baggage claim. Otherwise we would’ve had to wait to pick up the car until 8am
Pros: Nothing, I was given 3 different cars and all had engine problems. They were not willing to give me time back. I was there on business smd missed gettings stuff done.
Pros: Nothing wrong, you get what you pay for
Cons: The car was was very dirty inside, lots of stains in the upholstery. The good thing was that they didn't care if I did extra damage when I returned the car.
Pros: Good value, easy to check in and check out.
Cons: I wish the USB connection for my car worked so I could use my phone's navigation system and keep the battery charged. I think I got the car in the worst shape on the lot.
Pros: Fast service at the agency.
Cons: The air cordition of the car was not working, i drove almost 3000km with temperatures between 25-40 degrees. The wheels of the car were making noise when i drove between 30-70km/h.
Pros: They were very easy to deal with, quick, professional and very friendly.
Pros: The car was good and the drop off was simple and quick, they even offered to drop us at the airport.
Cons: The pick up was a nightmare, the time spent on each customer was absurd with many desk with 2 agents to handle one customer. There was no complexity for my part and the rental agent spent more than 15 minutes with me just to do the paperwork and deliver the keys... Very old school manual amateur pick up process.
Pros: Quick and easy
Cons: Price: the deposit they asked for was 2100, so high my credit card allowance was not enough. They put it so high on purpose, to steal you a full policy that is more than the cost of the car. The price for car seats is also pretty high for what they give you.
Pros: pick-up and drop-off car efficiency
Cons: car cleanliness.
Pros: Friendly service, we were picked up reasonably quickly when I finally found a telephone number that was answered
Cons: No one to greet us at arrivals
Cons: You require a credit card.
Pros: Professional, friendly staff
Pros: seamed a good crew till....
Cons: very unpleasant and aggressive conversation about the insurance provided by Discover Cars. It was not valid he said.. Wanted me absolutely to pay 180 Euro's for coverage and threatened that my 1500 Euro's would be kept if the car had a scratch (it was full of it when we got it dow...)
Pros: Good value
Cons: Very very old car, ocver 200,000 kms on the vehicle. Never had such an old vehicle for hire. So worried sabout whether it would break down...... it didn't.
Pros: Knowledgeable, friendly staff. The gentleman that assisted me, went so far as to explain the different toll plazas and billing practices. This helped me decide that paying the 2 euros a day for the toll reader was a good value, since we racked up nearly 90 euros in tolls.
Cons: Pick up process was a bit long, due to several people picking up at the same time and some of them having issues that took longer to resolve.
Pros: Relatively straightforward pick up and drop off
Cons: We got a car with no luggage cover because it had been broken. Very frustrating as part of the point of renting a car is you have a safe place to store your valuables that is out of sight. We had to improvise our own luggage cover. The rental company, rather than doing anything to recognize this inconvenience, merely asked for our itinerary and told us we would be fine based on the places we were headed.
Pros: just the quick it was to return the car
Cons: there was no car at the airport as was advised. the young lady waiting was rude and did shout at customers. She made us with young child and bags walk 18 minhtes as she claimed that they did not had anyone to collect us from the airport. the car was dirty and there was no water on windscreen. the tires need inflating waited 1h for the car to be delivered at the office. very slow customer services
Cons: The car was given to me without water in the radiator and wipers
Pros: Muito mão.
Cons: Não gostei nada
Pros: Great service, staff spoke English
Cons: A little bit of wait to get bus to pick up car
Pros: Best deal I could find every time
Pros: Service light came on 3 days later. Was informed not to worry .
Cons: Car interior dirty, made us pay for full coverage after i showed proof paid on discover site. No wifi hotspot after paid for on discover site. Big zero score.
Pros: Nice staff, smooth pick up
Cons: Too expensive
Cons: Vehicle car wash was mediocre at best
Pros: New car provided, swiftly made ready and professional service with smile
Pros: Veículo semi-novo.
Cons: Demora no traslado e para entregar o veículo todo batido, cheio de amassados, foi entregue mau lavado.
Pros: The staff at Lisbon where I swapped the car were great, the young lady at the Porto brach was very shocked and sympathetic.
Cons: The fact that I was supplied a car in a dangerous condition, the fact that I had to pay for fuel and tolls to get it sorted.
Pros: Poor service , cars poor quality And dirty
Cons: Will never use them again
Pros: Service impeccable. Personnel très à l’écoute.
Pros: Friendly staff
Cons: car had damage on every corner bumpers and rims
Pros: The representatives were efficient and the overall process was quite easy.
Cons: I wasted a lot of time finding the location where I needed to be picked up and waited a while for the driver to arrive (not his fault, it was due to a traffic jam). However, this then accumulated a large group and made the time spent picking up a car a bit frustrating. Especially, when traveling with kids.
Pros: Very friendly an efficient
Cons: Very busy, long waiting time
Pros: Only the whipers of the car did not function correctly. They get stuck now and then in middle of window. We forget to tell.
Pros: They know what they doing and get you going quickly
Pros: Very friendly and helpful staff, really good quality hire cars. I've used them a few times, always impressed
Cons: I have been charged for an included additional driver and still not received the refund. Huge waiting at pick-up Car dirty Agents were terribly rude not helping Extremely bad service I will never rent from them again
Pros: atendimento e simpatia das pessoas
Cons: encontrar o ponto de encontro, que não existe onde dizem; o café central não se chama assim; o atendimento telefónico (não conseguimos falar com ninguém para nos orientar); falta de informação
Pros: Friendly and straightforward!
Pros: They provided good and simple desk time and gave good explanation about the car and roadways to use. Had a good time at desk
Cons: There is no clear instructions to where to take the transfer bus. They mentioned the meet-up point near some cafe. But actually I need to go out of arrival hall and wait at the pick up point for rentals cars. Better if they put sign over like other companies
Pros: The car need a service, due the mileage. Front and back blade windscreen need replacement!
Cons: The car was below standard. Service was overdue by over 100 days, windscreen wipers needed changing and oil warning light was on and message requesting oil top up constantly appearing
Pros: The service, very easy and fast
Cons: Nothing until now
Pros: Fast Email replies
Cons: Absolutely not Satisfied with cleanliness of the vehicle
Pros: foi tudo em ordem
Cons: a carrinha estava em pessimas condições externas ainda bem que mecanica estava em ordem e não afetou o uso
Pros: Nothing - no phone in the terminal - no shuttle bus - taxi to the hotel -taxi back the day after- dirty car with bird droppings - and fairly word front left tyre - I had drown the attention of the person that had provided us the car - he assured me that the car is inspected by experts and its roadworthy - I watched a car being returned from rental it was washed and placed back on the rental line -
Cons: Needed to confront the desk person who accused me of lying as he claimed that the site was maned until 130 am - its true yet we called the office in London and been told that they cant help - very frustrating experience - now we need to claim a refund and and deal with some more hassle
Pros: 🤔 people were Pleasant enough
Cons: When I arrived couldn’t find mine booking, then was given the wrong car then was told they didn’t have my car then they did but needed a clean inside. When the car was ready after about 30 minutes it was still dirty inside, windows where dirty inside, and car was dirty outside, and had bad damage all down one side, looked like it had been sitting somewhere waiting to be fixed. Car had a bad clutch smell when driving
Pros: The people at Drive on Holidays were great. Very efficient and pleasant
Cons: The tire pressure on the car was very, very low and obviously not checked before handing the car over to me.
Pros: Friendly attentive service professional.
Cons: Signage was not clear how to return car into building
Pros: The car was old.
Pros: I had problems with the car. AC didnt work.
Pros: Price quality ratio, a car of two years old but still in good driving conditions but at unbeatable price. Quick pick up at airport Porto, office close, very quick delivery, and drop off. One of the best experiences with car rental. From airplane to leaving with car was less then 2 hours. Top.
Cons: Good friendly service, pick up, drop off, delivery car, all smooth.
Pros: Flexibility of extending the rental and drop off time
Pros: Very easy
Cons: There was no part of the service i didn't like
Pros: Pneu usé…ayant eu une crevaison avec aucune assistance à 20h3et impossible d’accéder à la roue de secours qui était condamné…. Et j’ai eu seulement une assistance le lendemain aux horaires de bureau (8h-20h) Véhicule sale extérieur et intérieur Défaut de reconnaissance des clées
Cons: Would nog give a car with empty tank late in the evening. We didn't care because we know the country...
Cons: The Peugeot 208 didn’t have isofix !!!
Cons: Noone was waiting for us in the point designated. Had to spend 20 minutes asking around.
Pros: The low rate compared to rental companies including the insurance. And the support provided when changing the booking.
Pros: The team smile.
Cons: The high price.
Pros: fast, nice people, good service.
Pros: Gentlemen that received the car was friendly and helpful at 5 am .
Cons: Premesses, staff , noise while awaiting for the vehicle for an hour and car condition
Pros: La gentilesse et l'amabilité des agents aux comptoirs, surtout un dénommé Hugo. Il a été clair bet et précis dans ses explications concernant la voiture et les assurances à prendre ou pas. De nos jours, il n'y a plus de temps pour rien alors que cet agent à été très disponible et très efficace.
Cons: La propreté de la voiture laissait un peu à désirer de même de son état général....
Pros: Personal is friendly and polite, despite I have been furious with my experience.
Cons: NO WORKING PHONE NUMBER ON VAUCHER! Called, provided number, voicemail office closed. Called Discover cars no answer, auto droped off call. 5 times consecutive. 2 hours asking and walking around airport. At the end agent from competing rental agency called the guy who picked me up, as he knew him personaly. Why there is nobody answering phone at the time when reservation is marked for pick up? Fix this, otherwise guys do decent job. And no key safe to leave the car out of hours!!!!!!!
Cons: they didn't warn me that the radio antenna was disappeared before leaving ...
Pros: Online everything was fine.
Cons: When picking up the vehicle, the agency made so much pressure for me to buy their own insurance as if not, I would need to retain 3500€ from my credit card that I bought and the final cost got the double if the internet advert. Not good at all.
Pros: Efficient team, quick to pickup .
Cons: Stealth charge to drop off vehicle, took about 20 minutes to find the rep at the airport.
Pros: DON'T RECOMMEND!!!
Cons: The car is delivered in a dark tight shed, the car is wet, making it difficult to notice dents present everywhere, they were dishonest when charging for a tiny, already present dent. You must be very careful when renting a car with this company.
Pros: your agents are very knowledgeable and efficient
Cons: The pick up at the airport was a little confusing
Pros: took longer than usual to get car
Cons: Car computer showed low tire pressure which I pointed out to the agent. He reset computer rather than checking the pressure. I had to add air to tire twice as it was at 0.8 Bar.
Pros: fast and spoke English
Cons: unfortunately car broke down , however customer service was reached immediately and they looked after everything very quickly and treated us well
Pros: auto nuova, pulita. All'arrivo il personale gentile ed efficiente
Cons: Ho prenotato attraverso www.discovercarhire ed ho fatto un'assicurazione di 73,75 che al banco di Drive on Holidays mi hanno detto che non serviva a niente, che avrei dovuto fare un'altra assicurazone da loro. All'accoglienza l'impiegata poco gentile, non si sforzava di capire
Pros: Quick and simple pick up and drop off of the car.
Cons: The communication wasn't as good since the wait time on the phone was long and since it took multiple attempts to get a hold of someone.
Pros: quick, efficient service
Cons: nothing to date, to complain about
Pros: they were fairly fast
Cons: No windshield wiper liquid in the car
Pros: Friendly and understanding after a very long flight. Did not try to sell us unwanted extras.
Cons: There was nothing we did not like about the service.
Pros: Friendly, professional and of course very efficient. But most important they are not a fly by night outfit that try to nail the customer for all kinds of things. there are many of those in Porto. I am a repeat customer ad so are some of my friends.
Pros: The location is very close to the Porto Airport. They have a nice drive in facility in a warehouse area where other car rental companies operate. The facility is clean, well lit and professional looking.
Cons: I was a little concerned in the beginning about the 1100 EU security deposit. I got my money refunded in the end so no real worry. The car also had some minor plastic trim damage on the left rear door. I was hoping they could help me with getting the Android Auto to work in my car but they could not help. The car USB charging was low amperage so I could not keep my phone charged up enough while navigating. I could not get my Samsung S9 to project the Android Auto Waze or Google Map on the screen
Pros: Excellent and helpful customer service on phone and in person
Pros: service was good
Cons: had to pay for tire please call 0016134343162 need to speak to someone about this matter. thanks
Pros: Nothing. I asked for an Polo. I did not get one! I asked for a ful full tank. I did not get one. The tank was EMPTY!
Pros: welcome during the take-over
Cons: alert problem oïl Car not véry clean
Pros: the airport attendant is profissional and lovely
Pros: The weather.
Cons: Car not in the best condition, pushy salesmen tactics
Cons: Provided a car with a motor breakdown Do not provided a replacement car Provided the worst customer service when the car broke down. Treated as stupid and untrustworthy The car breaking down ruined the last 3 days of our vacation and costed us additional costs that were not reimbursed apart from not getting reimbursed for the last 3 days were we did not have a car :-(