Porto Airport (OPO), Porto, Portugal
Unable to find any location
Driver's country of residence is United States of America (USA) and age is 30-65
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30 - 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80+

Drive on Holidays at Porto Airport

Drive on Holidays,Portugal, R. do Barreiro 583
0035 1 212 697 488 / 00351 962 247 403/ 0035 1 229 446 820
Pick-up instructions
A Drive on Holidays representative is on the arrivals hall near the Café Deli&Cia and flight information board in front of Avis desk, and join all customers to the shuttle stop in front of airport arrivals. Our representative is always at the meeting point since 08h00 until 20h30, or later when there are bookings schedule in the evening. All late bookings with flight information are monotonized in order to be waiting for the upcoming customers. A free shuttle service to rental office is provided with an approximately 3 minutes journey.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-20:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

United Kingdom
Volkswagen Golf
10/9/24

Cons: Car with worn tires not safety to drive I refuse to take and they make me wait half an hour for another car

Switzerland
Opel Astra
10/9/24

Pros: Simple, fast and no last-minute surprises.

Cons: Personally, I have nothing to complain.

Switzerland
Fiat 500 Cabrio
10/6/24

Pros: Mega friendly and helpful.

Cons: There wasn't anything

United States of America (USA)
Volkswagen Polo
10/5/24

Pros: Everything was great.

United States of America (USA)
Opel Corsa
10/5/24

Pros: the drop off associates were very friendly, courteous and efficient.

Cons: The pick up associate made me wait an hour because I was early for my rental car.

United Kingdom
Opel Astra
10/3/24

Pros: Friendly and no queues this time

Cons: Car not quite ready for pick up

Israel
Jeep Compass
9/30/24

Pros: Quick service and good cars

Cons: Extra charge for arriving 15 mins after closing time

Portugal
Skoda Fabia
9/28/24

Pros: Fast and competent and stressfree

Canada
Peugeot 2008
9/27/24

Pros: Very friendly to deal with

Canada
Peugeot 3008
9/25/24

Pros: Good vehicle at a reasonable cost.

Cons: We were pressured to buy more insurance in spite of already having insurance. Windshield fluid reservoir was completely empty. Should be a standard checklist item before customer gets car.

United Kingdom
Jeep Compass
9/20/24

Pros: Friendly service and efficient.

Cons: A but more expensive than other lenders.

Israel
Volkswagen Tiguan
9/14/24

Pros: Все достаточно точно и быстро в оформлении

Cons: Хотелось бы улучшить качество чиски автомобиля. Липкуе руль и пластики. Можно было повесить ёлочку для запаха:)

Canada
Volkswagen Polo
9/12/24

Pros: good price, easy booking process

Cons: the car displayed was not similar to the one we were given, the trunk space was not similar and presented problems

Switzerland
Renault Captur
9/11/24

Pros: Everything was perfect.

France
Renault Captur
9/7/24

Pros: Le bon rapport qualité-prix

Cons: La communication,il fallait chercher la personne, qui est censé nous récupérer à l'aéroport,il devrait être présent a l'aéroport avec une pancarte !!!

Canada
Volkswagen Polo
8/30/24

Pros: Customer service and clean new vehicle.

Cons: Nothing, it was flawless. Great staff to deal with. I will be renting from here again.

Portugal
Volkswagen Polo
8/27/24

Pros: The drive on holidays employees were great, very polite, friendly and helpful. Specifically the gentleman that drove the shuttle to the airport wish I knew his name. (Early shift on Monday 26th) super friendly and kind went an extra mile to accommodate people and their needs.

Canada
Renault Captur
8/18/24

Pros: Fast and eficient.

Cons: Tried to push me to buy their insurance coverage (offered me 3 different options) all quite high, turned all down and accepted credit card retainer fee) when I already had full coverage included in my package through discovery

United States of America (USA)
Peugeot 3008
8/18/24

Pros: Everything ran smoothly and no up charge

Cons: I know it was a good price but always looking for a deal

United Kingdom
Volkswagen Polo
8/17/24

Pros: Smooth check in and drop off

Cons: No crealry visible agent at arrival. Have to ask men if from drive holiday. Could help if person would wear company t-shirt.

United States of America (USA)
Peugeot 3008
8/12/24

Pros: Excellent customer service! Everyone was friendly & professional. Our flight arrived into Porto early, and although our selected vehicle was not in yet, the gentleman accommodated us with a very nice Alfa Romeo SUV. Thank you for the great service! See you next time.

Switzerland
Opel Astra
8/8/24

Cons: The child seats were totally dirty with vomit… the enployee told us that it was better to bring ours but this should not be the case when you are paying for this option

Portugal
Volkswagen Polo
8/8/24

Pros: The representatives were nice and welcoming especially when returning the car

Cons: When picking up the car the representative was not cooperative

Belgium
Mercedes Benz Vito
8/7/24

Pros: Kindlyness & proactiveness

Cons: There was no one at the meeting point. Cellphone number was not reachable. Had to walk. After that, all went perfect.

United States of America (USA)
Opel Corsa
8/4/24

Pros: Terrible, lied and tricked me into paying double for insurance and refused to reimburse

Cons: Terrible, lied and tricked me into paying double for insurance and refused to reimburse

United Kingdom
Opel Astra
8/1/24

Pros: good car

Cons: Took a lomg while to sort out the paperwork

Lithuania
Fiat 500
7/25/24

Pros: Clean car and cheap price.

Cons: They gave us car with a broken tire and we had to change it the following day, that resulted in us wasting quite a lot of time changing it. The staff was super slow and a bit rude to us. We had to pay additional 70e deposit that was not mentioned when ordering the car. At the drop off we had to pay for the tolls even though we didn’t take them, since we didn’t have time to argue we paid the tolls because it was like 3e but still super unpleasant experience.

United States of America (USA)
Opel Astra
7/25/24

Cons: Was never provided proper address to drop off and since not at airport and gps stopped working I missed flight. Tired were grossly bald, safety hazard. Called support line for assistance and they were useless. Called 2x

Netherlands
Opel Astra
7/25/24

Pros: Quick service Good car

Cons: You won't get the car full tanked. It is more difficult to tank the car with7/8 ful like they want to. Also we were searching for discover car person, later discovering we need to look for a yellow shirt person og driving on holidays

United Kingdom
Renault Captur
7/25/24

Pros: Staff service and efficiency for check-out/check-in of car. Price/quality of car were very good compared to other operators.

Cons: The instructions provided for late out-of-hours pick-up were very poor, telephones didn't work and caused a lot of stress.

Netherlands
Volkswagen Polo
7/24/24

Pros: very good

Cons: nothing

Denmark
Volkswagen Polo
7/22/24

Pros: Drive did well - the guy had his first day so no blaming for that. He did well

United Kingdom
Volkswagen Polo
7/18/24

Pros: No oil in car and this hadn’t been checked before us getting the car

United Kingdom
Volkswagen Golf
7/15/24

Pros: The guys collect and and drop off In the airport. They are very friendly

United Kingdom
Renault Captur
7/9/24

Pros: All members of staff were great, Fred was exceptional when returning the car.

Portugal
Fiat 500
7/7/24

Pros: Transparency

United States of America (USA)
Peugeot 2008
7/5/24

Pros: Car selection and overall customer service

Cons: Nothing comes to mind

Canada
Nissan Qashqai
6/29/24

Pros: Very professional

Cons: They were all very professional

Canada
Mercedes Benz Vito
6/14/24

Pros: Very informative and knowledgeable

Cons: It was great no complaints

Denmark
Volkswagen Polo
6/10/24

Pros: Everything was fast and easy , nice people

Canada
Peugeot 3008
5/27/24

Pros: Our pick up agent in Porto was very rude trying to pressure us to buy more insurance. When we asked specific questions on the coverage his answer was maybe. I showed him Portugal rents laws and he still answered maybe we are covered. Very unprofessional. Obviously he must get commissions for selling more insurance; we didn’t like this at all. On contrast, the drop off agents in Lisbon, were very helpful, efficient, professional and customer oriented. Very differentthan our pickup experien

Cons: See above answer.

United Kingdom
Opel Astra
5/17/24

Pros: Fast efficient service on pick up

Cons: Was very busy when dropping off the car but I was seen quite quickly

Australia
Jeep Compass
5/13/24

Pros: Check-in was relatively quick and easy as was the drop off. Staff were friendly.

Cons: We did not like the car. It was a hybrid Jeep which had a very small tank and with nowhere to charge in Portugal and Spain, a complete waste of time. The range was very small and we had to constantly stop to re fuel. No instruction book with the car and no info to help find this on line.

Indonesia
Volkswagen Polo
5/9/24

Pros: Service oriented attitude of the staff.

Cons: Lack of information how to find your way to the dropoff location.

United Kingdom
Cupra Formentor
5/9/24

Pros: Nice car

Cons: Lady on pick up wasn't overly helpful, didn't offer extra driver, didn't really explain toll system in Portugal or Spain

France
Fiat 500
4/30/24

Pros: Quick and easy check in and Diogo was excellent in the service provided in the check out. He was very understanding considering I was late for a few minutes.

Cons: N/A

Netherlands
Peugeot 3008
4/23/24

Pros: zie eerste antwoord

Cons: oplichters

Switzerland
Opel Corsa
4/15/24

Pros: Good price, fast and efficient.

Cons: Laud radio volume at arrive shuttle and lack of indications and directions for shuttle pick-up location on airport.

Netherlands
Nissan Qashqai
4/15/24

Pros: great staff, very efficient pick-up and return, clear information, good price for a great car (brand new)

Cons: Nothing at all

Belgium
Fiat 500 Cabrio
4/15/24

Pros: The staff was awesome.

Cons: Nothing they rocked it

Canada
Renault Captur
4/11/24

Pros: Staff were great. Car was great. Explained the toll situation to me multiple times cause I just couldn't get it - thank you!

Cons: The car wasn't full on gas, so the representative said they would update my contract to reflect that. In my experience they would usually print out a new contract for me. It's fine that they didn't, I just felt like the rep thought I didn't trust them or something. It was uncomfortable and not communicated that it was okay. It's just in other car rental experiences, you have to be so careful.

United Kingdom
Fiat 500
4/11/24

Pros: Everything

Cons: Nothing

Portugal
Volkswagen Polo
4/7/24

Pros: Professional, quick, efficient

Cons: Pick up staff person did not show car at all, just pointed and handed keys

United States of America (USA)
Opel Astra STW
3/28/24

Pros: While pickup the rep did not explain that there gear lever has to be picked up to reverse the car would be helpful for automatic car drivers . We wasted half an hour.

Canada
Mercedes Benz A Class
3/28/24

Pros: Quick service

Cons: Charges at front for unknown services/expenses

Netherlands
Volkswagen Golf
3/13/24

Pros: Nice and friendly people

France
Nissan Qashqai
3/8/24

Pros: Tout est parfait Merci

United States of America (USA)
Volkswagen Golf STW
3/6/24

Pros: I liked my experience with Drive on Holidays. I will continue to use them everytime i travel!

Cons: No complaints

Canada
Peugeot 2008
3/2/24

Cons: They charged me a almost 80 euros that was established by Discover Cars and I would like to be reimbursed for that.

Portugal
Volkswagen T-Roc
2/18/24

Pros: The whole team were super friendly and informative.

United Kingdom
Renault Captur
2/6/24

Pros: It was a good service and i will use it in the future

Cons: They could place the child seat in the car

United Kingdom
Audi A3
1/29/24

Pros: Ease to collect/drop off. Good location, excellent, clear service.

Cons: Nothing...

United Kingdom
Opel Astra
1/25/24

Pros: Quick and efficient

United Kingdom
Opel Astra
1/6/24

Pros: quick and staff very kind a informative

Cons: There was underwear in the back seats of the car when we picked it up please be more careful

Norway
Volkswagen Golf STW
1/4/24

Pros: service attitude

Cons: n/a

Portugal
Nissan Juke
1/3/24

Pros: Processo de aluguer rápido e transparente.

Cons: Limpeza interior do carro deixa a desejar.

France
Fiat Panda
1/1/24

Pros: L accueil pas de surprise niveau du cout supplémentaire la rapidité. La navette disponible à 4h du matin

Cons: Rien

Portugal
Volkswagen Up
12/29/23

Pros: Tudo

Cons: Nada. Tudo perfeito.

Canada
Opel Astra
12/15/23

Cons: Not easy to find the place to return the car

Portugal
Renault Captur
11/28/23

Pros: Good car, great staff, nothing to complain.

Cons: Nothing, everything was great.

United Kingdom
Volkswagen Polo
11/22/23

Pros: O jovem que nos atendeu no Drive on holiday do Porto chamado Pedro foi extremamente atencioso e simpático…5 estrelas O carro estava em óptimas condições 👍

Netherlands
Fiat 500
11/21/23

Pros: Super verhuurbedrijf. Nooit problemen en goede prijzen en erg goede service.

Cons: Niets! :)

United Kingdom
Volkswagen Polo
11/20/23

Pros: Everything was good

Cons: Nothing

Netherlands
Volkswagen T-Roc
11/19/23

Pros: They have a high standard of servicelevel, with the goal to get you on the road as soon as possible.

Cons: Nothing

Cyprus
Fiat Punto
11/16/23

Pros: Very friendly I try to book all ways with them !

Cons: N/A All good

United Kingdom
Volkswagen Polo
11/13/23

Pros: Choice of car, condition, price

Cons: A couple of agents were not pleasant

Canada
Volkswagen Polo
11/10/23

Pros: Friendly, professional, easy pick up and drop off.

United States of America (USA)
Renault Captur
11/10/23

Pros: They had enoug people working to handle all the clients

Cons: Lack of honesty, or better said miss leading ways to profit from the costumer.

Belgium
Peugeot 2008
11/9/23

Pros: Amazing staff and great car

Cons: All as planned

Portugal
Nissan Qashqai
11/8/23

Pros: Why the representative told me (a few minutes beforevI got the car) that I would get a new car but I saw the 79,xxx Km when I sat in the driver seat. THAT WAS NOT A NEW CAR !!!

United States of America (USA)
Renault Clio
11/7/23

Pros: everything was ready on time the process was simple and fast car was good clean and full of gas

Cons: The Porto agent gave me the incomplete return address spent an hour trying to find it apparently i had to put another line on the address as explained by the agent in Lisbon

Latvia
Volkswagen Golf STW
11/7/23

Pros: Great new car in great condition.

Cons: Pictures taken during pick up helped to prove that car had already a scratch on disk. Otherwise I would have to pay for it most likely.

United States of America (USA)
Peugeot 3008
10/30/23

Pros: It was easy to find the representative at the Airport.

Cons: They do not have 24X7 Car Return times although they rent out cars outside of their normal working hours !!! I spent 2-3 hours picking up the car!!!

Canada
Volkswagen Polo
10/26/23

Pros: the service was very good!

Cons: car was not that clean , a lot of scratches,

United States of America (USA)
Peugeot 2008
10/23/23

Pros: The people

Cons: Nothing

Canada
Renault Captur
10/22/23

Pros: Close to airport

Cons: Didn’t have vehicle ready for us. Provided vehicle that had major with water leakage in passenger side. Had to return vehicle after couple days to exchange for new one.

Portugal
Nissan Juke
10/21/23

Cons: Não gostei do atendimento pós rent relacionado a um problema que relatamos e não foi dado muita atenção.

United States of America (USA)
Volkswagen Golf
10/20/23

Pros: It was easy to return the car. They were not overly picky on the condition.

Cons: The car did not have a full tank of fuel. This makes it a little difficult to predict how much I should put in it. I ended up returning the car with more fuel than I started with. --This was an unnecessary cost. The car was well used. It had scratches everywhere, which fundamentally didn't bother me. It does give me concern, as I don't want to get hit for damaging a car when I didn't do it. It just took a little longer picking up the car to make sure all was documented

Canada
Toyota Auris
10/18/23

Pros: Very friendly

Cons: On our return we there was an issue printing our final invoice and we had to wait for a supervisor

United States of America (USA)
Jeep Renegade
10/13/23

Pros: Easy and efficient staff, clean cars.

United States of America (USA)
Renault Captur
10/13/23

Pros: Customer service

Cons: Car had damaged that was not noted ,but they corrected it. Car could have been cleaner specially the windows

Canada
Volkswagen Polo
9/29/23

Pros: Good Service

Cons: I did not received ticket of Refundable Security Deposit

United States of America (USA)
Volvo XC40
9/27/23

Pros: Not a lot of trying to upsell. No long waits in line

Cons: See above. Hassle getting car extended when we had Covid. They kept telling me to bring it in an exchange it or rebook another car when I had Covid and was 2.5 hours away.

Switzerland
Volkswagen Polo
9/26/23

Pros: the shuttle was clean and efficient

Cons: the air-condition was out of order, the pick-up was too fast, the guy at desk had no time to answer our questions (like the drop off site that had to be decided) no one looked at the car damage with us at pick up, the form was already filled but in portuguese only

United States of America (USA)
Nissan Qashqai
9/25/23

Pros: I loved everything about my experience with drive on holiday. I would definitely recommend us to all my family and friends, and will continue my business with them.

Cons: I do not have anything negative to say because everything was great

United States of America (USA)
Kia X Ceed
9/20/23

Pros: personnel was pleasant and efficient

Cons: Returning the car was a disaster and put us 2 hours out of our way because the address on the letterhead was not correct and we had difficulty locating place. 1-800 number was useless and was finally able to reach office in Lisbon to get correct address

Canada
Volkswagen Polo
9/20/23

Pros: Fast and easy.

Cons: Didn't have a car with GPS available even though I ordered.

Canada
Volkswagen Polo
9/20/23

Pros: Drop off was quick and shuttle service very efficient

Cons: Long lines ups to pick up our car ( after long flights) and then the problem with the gps

Netherlands
Renault Captur
9/16/23

Pros: The pickup was quick, clear and efficient

Cons: Nothing!

Canada
Renault Captur
9/14/23

Pros: Friendly helpful staff.

Cons: We had to install our own baby car seats after a long travel without assistance.

Ireland
Volkswagen Polo
9/10/23

Pros: Courteous Staff...Good English....efficient

Portugal
Renault Scenic 5+2
9/9/23

Cons: There is too much rules that are not shown in the main page, we must to click to show them.

United States of America (USA)
Volkswagen Polo
9/8/23

Pros: Very professional and polite.

Cons: service was Ok with the exception of a lack of a spare tire on the vehicle. In case i had a flat could lost my flight.

United States of America (USA)
Peugeot 3008
9/7/23

Pros: We basically had a new car. Very reliable

Cons: We had to add ad blue and we were not told that that would be a possibility so it was a bit confusing as of why it had to be added . We paid for it and still pending to get reimbursed for the ad blue

Canada
Peugeot 2008
9/5/23

Pros: Car was very scratched

United States of America (USA)
Jeep Compass
9/4/23

Pros: they were waiting for us at the airport and quicky shuttled us over to the office location to pick up our car

Cons: we had a little wait before an agent helped us - even though there were lots of employees working and walking around, they were not checking people in at the register

Canada
Volkswagen Polo
8/31/23

Pros: Car was new.

Cons: Drop off location was difficult to find. The pick up and drop off desks are not in airport like many other car rental companies. So it was not convenient.

Belgium
Nissan Qashqai
8/29/23

Pros: Car was new and in good condition

Cons: - no flexibility in the process - none of the worker can take responsibility, call center is the only option

Canada
Peugeot 3008
8/27/23

Cons: the information about the full cover insurance was different between you and the rental company

United Kingdom
Volkswagen Polo
8/24/23

Pros: Expensive but great service, good attention to detail.

Cons: A bit confusing about the extra insurance waiver which I don't believe is explained on the web site but as long as you can get to grips with the facts is a good idea. The 18 Euro charge to cover what may only be a couple of Euros for tolls is arguably a rip off but you have no choice other than sort the tolls yourself which when you're tired from a flight and/or can't be bothered is a no brainer.

Canada
Volkswagen Polo
8/21/23

Pros: Very clean place all good cars on stock they’re pricey on the insurance for cars that’s something the need To work on

United Kingdom
Opel Astra
8/20/23

Pros: Liked most the fuel economy of the car, ford focus Hybrid.

Cons: Need to be verify the coolant level of the car before rent. Constant trying to sell another insurance etc.

United States of America (USA)
Peugeot 2008
8/19/23

Pros: Service was not good.waiting more than an hour for the car.

Cons: Bad service

Netherlands
Volkswagen Golf STW
8/17/23

Pros: Good and clear service.

Lithuania
Fiat Punto
8/16/23

Pros: It was very fast, very helpful staff

Cons: They gave a wrong address for drop off, when we arrived that they moved to a different address. Although, it was just a few hundred meters away, so did not create any problems.

United Kingdom
Peugeot 3008
8/16/23

Pros: Staff were friendly and helpful. Pick-up and drop-off was generally smooth.

Cons: There was some minor damage on the car which wasn't noted when i checked-in. I then had to call Drive on Holidays to ensure it was noted and that i wouldn't be billed for the damage.

United Kingdom
Volkswagen Polo
8/15/23

Pros: Key fob for the car didn't work. Just frustrating.

Portugal
Nissan Qashqai
8/14/23

Pros: new conditioned car, good price, easy return

Cons: The agent on the pickup was very roud, not pleasant and not responsive

United Kingdom
Opel Astra
8/14/23

Pros: Poor handover of vehicle. No explanation. Left on own to work out how to operate the car controls

Cons: Was given a car with no petrol and told to drive to nearest petrol station to fill up. This disrupted my onward journey with others in the party who also hired cars.

Brazil
Peugeot 3008
8/13/23

Pros: Close to the airport, agility and car

United States of America (USA)
Renault Captur
8/9/23

Pros: Nice car and very close to airport.

Cons: Standing in front of the clerk with paperwork in hand waiting and having other customers being attended because he went looking for and couldn't find me? A simple " and your name is?" Would have avoided that.

Portugal
Fiat Panda
8/7/23

Pros: The structure of the place.

Canada
Nissan Qashqai
8/7/23

Cons: Need to program GPS as home address to return vehicle

Canada
Volkswagen T-Roc
8/7/23

Pros: Excellent Service Return possible at 5h30 a.m. Much appreciated Obrigado

United Kingdom
Volkswagen Polo
8/5/23

Pros: Staff were polite and professional

United Kingdom
Fiat 500
8/2/23

Pros: Quick and easy pickup and drop off with no fuss, at a good price

United Kingdom
BMW X2
8/1/23

Cons: I didn't agree with their fuel policy, I expected to pick up a car with full fuel tank but was given a car with nearly empty fuel tank.

United States of America (USA)
Mercedes Benz GLA
8/1/23

Pros: They were nice but very slow. I can’t get ahold of anyone now they I’ve returned the car, very frustrating.

Cons: I can’t get ahold of anyone

Spain
Opel Corsa
7/31/23

Pros: Como en la tarjeta de cobro no ponia Nombre no aceptaron el uso de la misma para cargar la Fianza. Y nos obligo a hacer un seguro de 350e.

Cons: Como en la tarjeta de cobro no ponia Nombre no aceptaron el uso de la misma para cargar la Fianza. Y nos obligo a hacer un seguro de 350e.

United Kingdom
Mercedes Benz Vito
7/30/23

Pros: The efficiency of operators

Cons: The time spent picking up car and condition of vehicle.

Canada
Fiat 500
7/26/23

Pros: Nice car Nice price nice services

Cons: Put the return adresse on the vaucher not only the mention lisbon airport

United States of America (USA)
Volkswagen Up
7/20/23

Pros: Car was clean and drove well.

Cons: We had a terrible time finding the car rental return place. Using WAZE we entered “Drive On Holidays” and it took us to the HQ on Alameda dos Oceanos. We frantically searched for car rental at Lisboa airport to make it on time. Wish we could have picked up car in Porto Centro district versus having to to take Bolt all the way to Porto airport and then drive back through Porto to head south.

United Kingdom
Opel Astra
7/15/23

Pros: Very straight forward and quick service

Cons: Only problem was with the toll device. They changed our car at the last minute and wasn’t until we were well into our journey when we realised we had not toll device. We found it on the floor of the car and we had already passed through the toll gates so we will have to pay at a later date, I hope there won’t be a problem the girl assured us there won’t be. Apart from that everything was fine .

Portugal
Volkswagen Polo
7/15/23

Pros: A caução é devolvida na hora , são muito rápidos na recolha do veículo

Cons: O carro estava muito danificado , muito batido todo riscado dava vergonha andar com aquele carro

United States of America (USA)
Opel Corsa
7/15/23

Pros: Easy to find, clean, efficient, car in very good condition. Liked the android auto option.

Cons: The only thing I didn't like was at the pickup time I asked for no conversion when paying with my us credit Card, since I have no foreign fees. The conversion cost me 4% of the total. The staff should be trained little better.

Ireland
Volkswagen Golf STW
7/13/23

Pros: friendly service who didn't try to over sell insurance.

Cons: we had to wait 20 minutes after checking in to be brought to our car...

United States of America (USA)
Opel Astra
7/12/23

Pros: Friendly staff, clean facility

Cons: The time spent at pickup was too long. Over 1.5 hours waiting from the time of the meeting point to driving away in the rental car. They should have more people working during peak season.

Serbia
Nissan Juke
7/8/23

Pros: Car rental agents were realy helpfull, polite and patient.

Cons: We couldn't manage to get a drop of deposit ammount without getting increased car rental cost.

Canada
Opel Astra
7/8/23

Pros: Explained everything really well. Efficient. Great car and great service.

United Kingdom
Jeep Compass
7/6/23

Pros: It's was efficient but when I said about having booked a hybrid car I was told its not. However it was but it didn't have a charging cable for the car so couldn't use the car as it should be on electric and unleaded fuel.

Cons: We could have been shown how to use the cars controls and had the sat nav changed to English but we had to ask another member of the team.

United States of America (USA)
Mercedes Benz Vito
6/26/23

Pros: the representatives were efficient

South Africa
Toyota Auris
6/25/23

Pros: Very efficient.

Cons: Because it was a new car and a hybrid they wanted me to take the vehicle with an empty tank and to hand it back with an empty tank ..... how do you do that? They then said they would fill the vehicle for me - so all sorted out in the end.

Canada
Mercedes Benz Vito
6/25/23

Pros: Friendly and very helpful staff

United States of America (USA)
Volkswagen T-Roc
6/19/23

Pros: over all good service

Cons: explanation of insurance coverage at vehicle pick up

United Kingdom
Renault Captur
6/16/23

Pros: With a cancelled flight and rescheduled they moved my booking two days shorter at very last minute for no extra charge (actually charged for the shorter period). Car was virtually new, clean, and as ordered.

Cons: Careful and prompt service. Good cars with both checkout and check-in running smoothly. They emphasize must use a credit card as do virtually every car rental company and refunded the reserve immediately on return of car. Pickup at airport and delivery back very good. Return of car to site with coach back to airport excellent.

United States of America (USA)
Peugeot 2008
6/11/23

Pros: Basically a new car… perfect.

Cons: The INS process is confusing when reserving the rental. In retrospect I would have avoided a 3rd party INS company and used only the agency. This could be improved.

France
Renault Captur
5/23/23

Pros: La propreté du véhicule et le temps de restitution

Cons: Le temps de récupération de la voiture et comment enlever le contrôle automatique pour éviter des alertes intempestives sur des routes de montagne

Brazil
Volkswagen Polo
5/21/23

Pros: the price

Cons: overall condition of the car

Canada
Volkswagen Polo
5/19/23

Pros: Everything went smoothly

United States of America (USA)
Fiat Punto
5/18/23

Pros: Pretty straightforward, both pickup and return.

Cons: They seem to have a bit more paper involved than US car rental companies (both printing out and making xerox copies as they process you), but it's not too bad.

United States of America (USA)
Volkswagen Polo
5/16/23

Pros: Great customer service

Cons: Nothing

Switzerland
Volkswagen T-Roc
5/15/23

Pros: Easy and quick handling

Cons: Deactivated Navigation

France
Opel Corsa
5/14/23

Pros: Friendly staff

Cons: Out of hours pick up charges

Canada
Peugeot 3008
5/13/23

Pros: Drop off in Lisbon was efficient and professional. Friendly staff

Slovenia
Volkswagen T-Roc
5/8/23

Cons: I had to ensure the car twice to lower the deposit amount (I was 200 eur short on the amount of 2200).

Canada
Toyota Auris
5/5/23

Pros: The car itself was great, very clean and good on gas. Return process was quick and easy.

Cons: The only downside of the whole experience was that picking up the car took about an hour and a half.

Poland
Opel Astra
5/2/23

Pros: Nice car, better than I would expect

Cons: Time to pickup and dropping the car. The organizatorom od.this process was not the best

United Kingdom
Volkswagen Golf
4/28/23

Cons: long time to pick up car, agent under training

United Kingdom
Renault Captur
4/26/23

Pros: Had a nightmare with GOLDCAR so booked with drive on holiday for same day pick up as I have used them before and honestly it reminded me how good they are.

Cons: Everything was perfect

Canada
Volkswagen Up
4/26/23

Pros: Car was nearly new. Staff efficient. Easy to follow instructions.

Cons: Location was a bit difficult to find upon the return.

Croatia
Renault Captur
4/18/23

Pros: short and clear instructions on driving around the country, fast service

United Kingdom
Volkswagen Polo
4/15/23

Pros: Very helpful and friendly staff at Porto rental. No problem getting and returning the car quickly and very responsive helpline when needed.

Cons: had to pay out of hour fee for return despite returning the car 4 days early…

Israel
Volkswagen Polo
4/6/23

Pros: Nice and honest

Cons: Unclarity regarding the insurance coverage,

Canada
Volkswagen Golf STW
3/30/23

Pros: I been getting the cars from them for 15 plus years Always treat me good and I know who I’m dealing with

Portugal
Fiat Panda
3/21/23

Pros: Spetacular. By far the best i experienced from your providers: politeness of people and processing speed . will look for them next time i go to the north of Portugal

United Kingdom
Peugeot 3008
3/17/23

Cons: Because I didn't realized the security deposit was a bit high for my limit credit that usual is 1500£ and this one was 2940£ they made me to do another rental with another insurance so I spent the double of the money, just a bit disappointed

Netherlands
Nissan Juke
3/14/23

Pros: Predictably. I know what they need and I know what I have to do. No surprises. Trust.

Cons: everything was good.

United Kingdom
Fiat Punto
3/7/23

Pros: Fast and easy

Cons: Very pleased

United Kingdom
Toyota Auris
2/18/23

Pros: Prompt service

Canada
Volkswagen Golf STW
2/13/23

Pros: Car had a lot of scratches and scarps and took a while to mark off when we picked up and again when we dropped off.

United Kingdom
Opel Astra
1/20/23

Pros: friendly service

Cons: Service a little slow, but no queue

United States of America (USA)
Volkswagen Up
12/2/22

Pros: Check out ease.

Cons: Extra fee due to flight delay.

United Kingdom
VW Polo
11/27/22

Pros: I will choose driveonholidays again in the future.

Cons: Nice people and they give me a brand new car .

Slovenia
VW Polo
11/18/22

Pros: Fast response.

Cons: difficulty finding the company representative at the airport at the arrival

United Kingdom
Opel Astra
11/18/22

Pros: The staff were attentive.

Cons: Would prefer the petrol tank to be full at the beginning.

United Kingdom
Fiat Panda
11/17/22

Pros: Friendly service.

Cons: n/a

United States of America (USA)
Mercedes Benz Vito
11/17/22

Pros: Car very damaged

Cons: Nice people

Canada
VW Polo
11/14/22

Pros: It was efficient and fast.

Cons: They only open at 8am, flights arriving from North America tend to come in a little early. While i was waiting for the shuttle for a pickup i noticed that most car rental companies were picking up customers by 7:30am

United States of America (USA)
Seat Alhambra
11/8/22

Pros: Easy reservation process, no hassle pick up, quick car return process, no issues with the car.

Cons: the instructions provided on where to wait at the Porto airport to be picked up by the rental company were not correct and no one at the rental place answered the phone when we called. It took us one full hour of long distance calls to figure out where was the correct spot to be picked up. Not a good experience.

Canada
Fiat 500 Convertible
11/7/22

Pros: They were friendly and informative.

Cons: The car could have been more up to date. I had to oil for the tank as it was very low.

United Kingdom
Nissan Qashqai
11/7/22

Pros: Well informed.

Cons: No organised queue system. Rush hour people were jumping the queue.

United Kingdom
Renault Captur
11/6/22

Pros: Friendly

Cons: I have to wait long time to get the car😇

Brazil
Fiat 500
11/6/22

Pros: Local guys are efficient

Cons: Car was, old, all banged up, shop opens late at 8am, delivered the car before die date and could not have reimbursement

United States of America (USA)
Audi A1
11/4/22

Pros: Easy, friendly, organized, calm

Cons: nothing!

Netherlands
VW Polo
11/4/22

Pros: Goede service.

Cons: te lang wachten bij ophalen auto

United States of America (USA)
VW Golf STW
11/3/22

Pros: Very good service when I picked up the car in Porto office.

Cons: The service rep was very nice but that will be better if his typing speed can be improved.

United Kingdom
Fiat Punto
11/1/22

Pros: Leaving the building. Spent over an hour and a half waiting on a Friday night to collect the car. Not enough staff to deal with the customers.

Cons: How responsive they were when they were informed about the faulty car, they never responded and did nothing which was wonderful.

United States of America (USA)
VW Golf
10/31/22

Pros: Quick and efficient service by staff at pick up and drop off. Friendly and professional at both ends.

Cons: Car tires were in poor condition and the windshield wipers were old and ragged causing us severe trouble seeing in the constant rain during our stay

Canada
Mercedes Benz Vito
10/31/22

Pros: Drop off easy and car very inexpensive.

Cons: Everything I will never use Discovercars or Drive on Holidays again.

Israel
Fiat Punto
10/25/22

Pros: Quick & professional.

Canada
VW Polo
10/24/22

Pros: Staff was very informative and pleasant and efficient once you got through the line.

Cons: I paid extra to have a GPS and the device was of no use to me. It had old maps and would not accept address I would put in. I had to rely on my telephone GPS. Even on the last day I know my way to the airport quite well and decided to test it out and it gave me incorrect information to the airport . Very disappointed that I explained to your employee and he said it was the device brand. No excuse!

United States of America (USA)
Mercedes Benz GLA
10/23/22

Pros: It's agents.

United States of America (USA)
VW Polo
10/23/22

Pros: They were helpful and courteous for the main part.

Cons: One agent was not understanding when we were late turning the car in.When asked to provide an exact time to return a car in a foreign country the estimate is exactly that.You don’t know how long it will take to get there,how fast you can drive,traffic patterns,etc.The agent was almost threatening.Completely unnecessary and inappropriate.

United Kingdom
Fiat 500
10/22/22

Pros: Dropping off the car was easy and the person was very helpful

Cons: Picking up the car the person behind the desk was rude curt and not helpful at all

United States of America (USA)
Volkswagen T-Roc
10/21/22

Pros: Customer svc. Location

Cons: They didn't have the original vehicle I requested.

Canada
VW Polo
10/19/22

Pros: Customer service from the agents we dealt with.

Cons: the rental car provided. needed a major tune up.

Australia
Renault Captur
10/19/22

Pros: The operator at the delivery desk was friendly and very helpful. He made the process of picking the car up easy.

Cons: The pick up location listed on the email did not exist and I had to call to find out where I had to meet the representative. The operator at the delivery desk was not as friendly or attentive as I would expect from someone working in the service industry.

United States of America (USA)
VW Polo
10/19/22

Pros: At the rental station, staff was clear about terms & got our rental setup done with ease.

Cons: Had difficulty tracking down the representative at the airport (no clear direction or signage was provided to indicate meeting point; it took us 20 minutes to connect & get into the shuttle). That required 3 phone calls to the company to arrange. Also, we were pressured by the rental agent to purchase additional top line damage coverage over & above what the Discover site provided at booking, which nearly doubled the cost.

France
Fiat 500
10/17/22

Cons: nothing happened as planned and never seen any money back

Finland
Opel Astra
10/17/22

Cons: I went straight to the office but later on I tried to check at the aiirport the representative to find him when coming next time but could not see anyone.

United Kingdom
Volkswagen T-Roc
10/16/22

Pros: Very good car

Cons: Tried to get me to pay for extra insurance despite having full cover

Ireland
VW Polo
10/15/22

Pros: Friendly and efficient

United States of America (USA)
VW Polo
10/13/22

Pros: Very efficient operation, everyone knew what they were doing.

Cons: The first car we rented had bad brakes so we had to drive back to Porto the next day to exchange it for a different car.

Switzerland
VW Polo
10/12/22

Pros: Ich möchte eine Beschwerde über das Personal abgeben. Es ist etwas passiert, was nicht normal ist: Meine Frau hat ihre Brille im Handschuhfach des Autos vergessen und mein Sohn auf dem Rücksitz. Nach dem Abflug von Portugal in die Schweiz bemerkten sie im Flugzeug, dass meine Brille fehlte. Nach der Landung in Genf rief ich bei Drive Holiday an, um zu fragen, ob das Auto an andere Kunden ausgeliefert worden sei, und man bestätigte mir, dass das Auto noch auf dem Gelände stehe.

Cons: Also habe ich nach der Brille gefragt. Die Antwort war, dass sich keine Brille im Auto befand. Also habe ich die Dame am Telefon gefragt, ob ich Ihrem Service wieder vertrauen kann. Das Auto muss gesaugt werden, bevor es an einen anderen Kunden übergeben wird. Normalerweise müssten die Angaben vorhanden sein. Mehr habe ich nicht zu sagen. Mit dem Auto bin ich zufrieden, aber den Leuten, die dort arbeiten, traue ich nicht.

Singapore
VW Polo
10/10/22

Cons: Long delay in providing airport to rental office transfer

Canada
VW Polo
10/10/22

Pros: Courteous and prompt.

United Kingdom
Renault Captur
10/7/22

Pros: They prioritised us because we had a baby

Cons: Nothing

United States of America (USA)
Fiat 500 Convertible
10/7/22

Pros: The agents are friendly and detailed on the terms of the rental.

Cons: Some of the parts of the car such as how to open the gasoline cover cap was a bit foreign to us. It would be great if the agent can show us stuff like that during the rental.

United Kingdom
Toyota Auris
10/6/22

Pros: Very friendly and helpful staff. Explained everything (all options) on pick up very clearly.

Cons: Driving a car that had been previously scratched/damaged - albeit not too seriously.

United States of America (USA)
Mercedes Benz Vito
10/5/22

Pros: personnel were very attentive

Cons: Car was a little tired 1st Mercedes I ever rented without cruise control

United States of America (USA)
Nissan Qashqai
10/3/22

Pros: Nice vehicle; nice, helpful agents.

Portugal
Volkswagen Up
10/3/22

Pros: Had to wait to pick up the car as it was exceptionally busy but when I was seen to they were quick and efficient.

Cons: Nothing bad

United States of America (USA)
VW Polo
10/2/22

Pros: They met expectations that one would normally associate with a premium rental company

Cons: Nothing with the agents. It was very difficult to locate the drop off site

United States of America (USA)
Fiat 500 Convertible
10/1/22

Pros: I loved the car I got. It was even a convertible lol. Good car good price!

Canada
VW Polo
10/1/22

Pros: rep was nice and explained everything clearelly

Cons: car was run down, we felt we ended up with the worse car in the garage

France
Volkswagen Up
9/30/22

Pros: J'ai eu un problème avec la première voiture que l'on m'a donné et ils m'ont changé de voiture en un rien de temps sans poser de questions. Très efficaces.

Cons: La voiture aurait pu être plus propre, traces de pieds côté intérieur du pare-brise très moyen et visibilité genante par temps de pluie du a la saleté du pare-brise intérieur

Belgium
Opel Corsa
9/30/22

Pros: The car was perfect. Two points that bring down the score: 1. The voucher said to go to the meeting point in the terminal. There was nobody there so we had to call. We were instructed to go to another point. Also, nobody there. We found a man outside the terminal who told us that the shuttle bus was too busy and it would take 30' so it was best to walk to the office, 1 Km further. Not nice when arriving with heavy luggage. 2. Long wait at the check-in. Understaffed to process the many bookings

Portugal
Renault Captur
9/29/22

Pros: Very friendly and great service.

Cons: some features of the car were not working ( parking sensors ), and the light of service was whole time on, and sometimes was appearing/disappearing the light for the engine ( yellow one )

United States of America (USA)
Volvo XC40
9/29/22

Pros: Car was clean and expected model

Cons: Extremely slow line (over an hour to pickup). As soon as we drove off the lot the check tire light came on. We filled up with air and it remained on but looked fine. A few days later we looked and the tire was completely flat with NO SPARE in the car. Taxi sent by DOH took over 2 hours to arrive. Representatives on phone were not sympathetic and did not follow through with requested actions leaving me to deal with an angry taxi driver via the phone

United States of America (USA)
VW Polo
9/27/22

Pros: The maintenance light on the dashboard turned on and we had to stop and check to be sure if the car was OK.

United Kingdom
Renault Clio
9/22/22

Pros: Not a lot.

Cons: Bad service.

Canada
VW Polo
9/20/22

Pros: practically everything

Cons: thing really

Portugal
Renault Clio
9/19/22

Pros: Speed of service

Cons: Extra payments requested not specified when showing the rental agreement.

United Kingdom