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Cael at Porto Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: I needed up paying 1000 euro for the same or similar type of car , which was not great Mercedes GLA180d , it had the most basic things. I wish I got a Skoda at the end. It was a waste of money. The people were lovely at the counter but the companies prices and car luxury did not exist . I felt ripped off
Cons: Good afternoon, The people at the counter were professional and quick. There were no issues with the staff. However, the price between the website I used and the price I paid for GLA180D over 1000 euro was a rip off for that car quality. It felt like a cheap Skoda and there was nothing luxury about it. I am quite disappointed and I wished I never took that car.
Pros: Funcionários atenciosos. Carro novo.
Cons: O preço elevado para devolver em outra cidade.
Pros: car was perfectly fine
Cons: Mislead on numerous points by Cael representatives
Pros: Efficient service but the agent was not very curtious and was impatient.
Pros: Friendly people just like family easy very respectful environment excellent.
Cons: Great cars and friendly people.
Pros: The Fiat 500 was a good car for our needs.
Cons: The final price of the rental far exceeded the price quoted on discovercars.com (see note above). The car was also somewhat dirty inside and out from the previous rental.
Pros: Car was in excellent condition and as expected
Cons: The staff that worked there was very helpful
Pros: I liked that the service was professional, efficient and straightforward.
Cons: I disliked that the car seat I needed was not available for the baby I was traveling with. I was also not able to use my credit card car insurance I had to pay 300+ dollars for the car insurance provided by the car rental place. There was also a fee for the tag that I needed to go through the tolls in Portugal and I could not opt out of that.
Pros: fast, personal and quality cars
Pros: Quick and easy pick-up & drop off. The car was new and functioned well.
Cons: We were ripped off with extra charge. We declined their insurance (they said insurance was only with 'them' ie Discover Cars & insurance would be approx. extra €19 a day. We declined as we booked full comp insurance with Discover cars & had been warned about extra charges however when we paid we were charged an extra €12.20 plus IVA which we checked on the receipt & appeared to be for personal accident insurance. "Seg. Acid. Pessoais (PAI)" which we specifically declined.
Pros: Very nice staff. Car was in perfect condition.
Cons: Very difficult to find the locations.
Pros: Good service
Pros: The staff and the efficiency
Cons: Very expensive and the difficulty in finding the rental offices
Pros: The staff were honest and friendly. The car was great.
Pros: Staff was kind, quick and courteous! Excellent drop off service. Super quick and easy with shuttle service to the airport! Car was great and good on gas !
Cons: At pick up the location is marked strangely on maps so it was difficult to find. And we found the GPS a bit difficult to operate. Wasn’t picking up names of streets we needed.
Pros: Quick and painless
Cons: I didn't like my car - terrible sensors that i couldn't turn off with too much noise for every proximity warning
Pros: Very friendly, excellent location
Pros: fast and effective
Pros: It was quick and efficient
Cons: The car itself felt badly in need of a service (engine not very smooth) if making a comparison with similar rentals in the past.
Pros: They are very flexible with pick up and drop off time and locations !
Pros: efficient pick up
Cons: Finding the office was a built difficult, but once I contacted them via whatsapp, they sent me the location. it might be useful to have a small map on the directions, as part of the sidewalk didn't seem practical, hence I got lost
Pros: la fidélité
Pros: good car
Cons: gave us child seats that were very poor ,wanted to get rid of us to close the doors!
Pros: All the agents who helped us were very friendly and thorough, answering any questions we had.
Cons: Picking up the car took a little longer than I anticipated, but it really wasn't a huge issue and we were overall satisfied with the overall experience.
Pros: Easy and clear.
Cons: Little bit difficult to find.
Pros: We had a bad experience and the staff in Lisbon was very sympathetic and helpful.
Cons: The quality of the car and the price we paid. They admitted it was an old car, not very good, but we were charged premium prices.
Pros: The car was in great shape and the experience was seamless.
Cons: It was hard to find at the Porto airport
Pros: Fast and efficient
Pros: Kind enough to Give us a ride to airport as elderly couldn’t walk across street .
Cons: Inconvenient to drop off car in early morning
Pros: We had a great experience with Cael, Juan met us with a smile and was ready with the car, tips for our holiday and all documentation, he offered us some additional options, the car auto toll device is a must but definitely didn’t pressure us into anything. When we dropped the car off Juan recognised us and once again delivered a seamless service including ordering us a taxi to Porto.
Pros: Excellent car. Good value. Excellent reps both at pick-up on Porto and drop off in Lisbon
Cons: Rental location at Porto airport was a little hard to find. Could consider either a shuttle or toll free number to contact service rep.
Cons: Cael doesn’t accept discovercars full coverage, you have to buy it there, so the total amount was few hundred euros more! Very disappointed! And in the cael office when we went there to discuss this, they are just laughing to your face, very disrespectful and rude! Do not recommend it!
Pros: Employees are extremely nice and everything is fast and very professional with that Portuguese amazing touch
Pros: Great customer service.
Cons: The walk from the Airport to the car rental place is too long. You need to have a shuttle.
Pros: Great cars
Cons: That they don’t pick up customers at airport we got there didn’t no we’re to go raining really bad and had to walk to get my car I rather pay a little more money and get a car from the airport
Pros: No extra charges and surprises . Especially related to reduce excess on insurance and tolls sensor
Pros: quick efficient service not too much sales push
Pros: Friendly and efficient. Spoke excellent English and went out of her way to call us to make sure we knew where to go to collect the car.
Pros: שרות מהיר ואמין
Cons: חברה מאוד אמינה הרגשה טובה שלא. מנסים להוציא ממך כסף בתואנות שב.
Pros: Kind helpfull people
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
E-Toll is not mandatory, however, all of the rental cars are equipped with a SunPass/e-toll transponder that is glued to the windshield of the car and is not removable.
A young driver fee applies to drivers under the age of 23.
Maximum rental age is 85 years.
A senior driver fee of 5.01 EUR per day, with a maximum of 35.00 EUR per rental applies to drivers above the age of 76.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU countries.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, ID card, credit card on a main drivers name, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card, American Express credit card.
The following payment methods are accepted: Cash, Visa Debit Card, MasterCard debit card, American Express Debit card.
Cheques, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following countries: Spain-Mainland.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
Pick-up & Drop-off