Cael at Porto Airport

Pros: The Fiat 500 was a good car for our needs.

Cons: The final price of the rental far exceeded the price quoted on discovercars.com (see note above). The car was also somewhat dirty inside and out from the previous rental.

Pros: Car was in excellent condition and as expected

Cons: The staff that worked there was very helpful

Pros: I liked that the service was professional, efficient and straightforward.

Cons: I disliked that the car seat I needed was not available for the baby I was traveling with. I was also not able to use my credit card car insurance I had to pay 300+ dollars for the car insurance provided by the car rental place. There was also a fee for the tag that I needed to go through the tolls in Portugal and I could not opt out of that.

Pros: fast, personal and quality cars

Pros: Quick and easy pick-up & drop off. The car was new and functioned well.

Cons: We were ripped off with extra charge. We declined their insurance (they said insurance was only with 'them' ie Discover Cars & insurance would be approx. extra €19 a day. We declined as we booked full comp insurance with Discover cars & had been warned about extra charges however when we paid we were charged an extra €12.20 plus IVA which we checked on the receipt & appeared to be for personal accident insurance. "Seg. Acid. Pessoais (PAI)" which we specifically declined.

Pros: Very nice staff. Car was in perfect condition.

Cons: Very difficult to find the locations.

Pros: Good service

Cons: Upselling

Pros: The staff and the efficiency

Cons: Very expensive and the difficulty in finding the rental offices

Pros: The staff were honest and friendly. The car was great.

Pros: Staff was kind, quick and courteous! Excellent drop off service. Super quick and easy with shuttle service to the airport! Car was great and good on gas !

Cons: At pick up the location is marked strangely on maps so it was difficult to find. And we found the GPS a bit difficult to operate. Wasn’t picking up names of streets we needed.

Pros: Quick and painless

Cons: I didn't like my car - terrible sensors that i couldn't turn off with too much noise for every proximity warning

Pros: Very friendly, excellent location

Pros: fast and effective

Pros: It was quick and efficient

Cons: The car itself felt badly in need of a service (engine not very smooth) if making a comparison with similar rentals in the past.

Pros: They are very flexible with pick up and drop off time and locations !

Pros: efficient pick up

Cons: Finding the office was a built difficult, but once I contacted them via whatsapp, they sent me the location. it might be useful to have a small map on the directions, as part of the sidewalk didn't seem practical, hence I got lost

Pros: la fidélité

Cons: rien

Pros: good car

Cons: gave us child seats that were very poor ,wanted to get rid of us to close the doors!

Pros: All the agents who helped us were very friendly and thorough, answering any questions we had.

Cons: Picking up the car took a little longer than I anticipated, but it really wasn't a huge issue and we were overall satisfied with the overall experience.

Pros: Easy and clear.

Cons: Little bit difficult to find.

Pros: We had a bad experience and the staff in Lisbon was very sympathetic and helpful.

Cons: The quality of the car and the price we paid. They admitted it was an old car, not very good, but we were charged premium prices.

Pros: The car was in great shape and the experience was seamless.

Cons: It was hard to find at the Porto airport

Pros: Fast and efficient

Pros: Kind enough to Give us a ride to airport as elderly couldn’t walk across street .

Cons: Inconvenient to drop off car in early morning

Pros: We had a great experience with Cael, Juan met us with a smile and was ready with the car, tips for our holiday and all documentation, he offered us some additional options, the car auto toll device is a must but definitely didn’t pressure us into anything. When we dropped the car off Juan recognised us and once again delivered a seamless service including ordering us a taxi to Porto.

Cons: Nothing

Pros: Excellent car. Good value. Excellent reps both at pick-up on Porto and drop off in Lisbon

Cons: Rental location at Porto airport was a little hard to find. Could consider either a shuttle or toll free number to contact service rep.

Pros: Nothing.

Cons: Cael doesn’t accept discovercars full coverage, you have to buy it there, so the total amount was few hundred euros more! Very disappointed! And in the cael office when we went there to discuss this, they are just laughing to your face, very disrespectful and rude! Do not recommend it!

Pros: Employees are extremely nice and everything is fast and very professional with that Portuguese amazing touch

Pros: Great customer service.

Cons: The walk from the Airport to the car rental place is too long. You need to have a shuttle.

Pros: Great cars

Cons: That they don’t pick up customers at airport we got there didn’t no we’re to go raining really bad and had to walk to get my car I rather pay a little more money and get a car from the airport

Pros: No extra charges and surprises . Especially related to reduce excess on insurance and tolls sensor

Pros: quick efficient service not too much sales push

Pros: Friendly and efficient. Spoke excellent English and went out of her way to call us to make sure we knew where to go to collect the car.

Pros: שרות מהיר ואמין

Cons: חברה מאוד אמינה הרגשה טובה שלא. מנסים להוציא ממך כסף בתואנות שב.

Pros: Kind helpfull people

Cons: Nothing