ValpiRent at Porto Airport

Pros: We were nervous about using an unknown company but they offered good value and an out-of-hours service for us landing in Porto at 10pm so we e-mailed them and they responded swiftly and encouragingly. So we booked - and they were superb. New vehicle, very efficient in collecting us from the terminal and lovely, helpful people (only three of them, I think, and we met two and they could not have been nicer and more friendly).

Cons: Location not easiest to find on return - but we found it after ten minutes drtiving aroudf in circles, so not a major problem.

Cons: Had to call the rep for a meeting point in the airport for pickup and also for drop-in the car; Gas tank was empty while pickup; Contract was in Portuguese; Big $$ amounts were blocked on the credit card even with the full insurance purchased with the rental; No confirmation email from rep after drop-in the car.

Pros: There is a price then another price for insurance. But of a rip off. Wouldn’t use again.

Pros: The car was so so dirty When we picked up the car at Porto it was not ready we saw it being washed on the outside. The fabric of the seats were stained, the car was dirty on the inside and appeared not to have been vacuumed

Cons: Also the car had issues with the gear and they provided us with a smaller car than the one we rented in Spain which was a SEAT

Pros: Efficient and straight forward

Pros: Friendly and efficient service would use again

Pros: Better information needs to be sent to clients about pickup spot. Waited 45 min before having to buy a Portugal sim card to call rental car company.

Cons: Service once I got to the car rental agency was amazing and quick and fast.

Pros: Car was at empty and had to fill up before starting the trip

Pros: Friendly staff

Cons: They block a lot of money for the car and separately for toll roads They have very limited opening hours if you are after 6pm or before 9 they charge €40 coming or going.. .. They have a petrol empty empty policy...

Pros: Virtually new car provided Efficient drop off when returning car

Cons: Procedure at airport when picking up car needs amending as there is no representative there, which contradicts details in documents provided. Why not tell hirers to ring provider for minibus pick up?

Pros: Great service

Cons: Amaz8ng

Pros: The representatives were polite and efficient. Once issue of pick up was resolved (see below) collecting and returning the car was a smooth process.

Cons: I was waiting for an hour in the airport as it was not obvious where to meet the representative. The Discover cars instructions were incorrect which did not help. It turned out I was supposed to call them when I arrived and they would come and pick me up but this was not clear from Discover Cars instructions.

Cons: That I had to pay more extra fees for out of business hours service, because our flight was delayed plus I had to spend a lot of time searching for their physical office in the terminal. So I called them a little bit after 18:00. They could hire more employees and shift between them instead of exhausting them and making them work extra hours

Cons: I have nothing to like, a reserved car, and I didn't get one!

Pros: Nothing

Cons: Incredibly slow, even though there was no queue it took one hour to check the car out. Nobody there to meet us to collect the car when returning, despite agreeing a time, so we almost missed flight. We were not shown the car beforehand so unaware if any existing damage. Charged almost £400 for scratches on tyre which we think was already there. Even if it wasn't, a tyre costs about £30 to replace so we are completely appalled at being charged more than 10 times this price.

Pros: Absolutely nothing will never use again and would not recommend.

Cons: Everything worst car company ever used.

Pros: Very friendly

Pros: When we returned the car the lady made an extra effort to take us to the airport

Cons: Agent was late on arrival, car seat was poor quality, insurance not clear, car was almost empty of diesel on arrival

Pros: Very efficient

Cons: The only issue is that you got to call them to come and pick you up

Pros: nothing

Cons: honesty

Pros: Quick, easy to find, Guy came to pick-up very quickly. New car ( 1000 km) and overclassed. Everything was perfect.

Pros: Nothing

Cons: Not received my deposit back, no car check, contracts have to be signed before seeing it.

Pros: The staff members were incredibly kind and accommodating. Couldn't recommend more highly...thank you for all your help. Daniel and Natalie

Cons: We rented a car with a light in the panel indicating that there was something wrong with the engine. They mentioned that the car was fine and we almost had an accident as the engine stopped in the middle of the highway. They change the car but they refuse to pay the 50 EUR on gas that we put in the first vehicle. Also the 378 EUR that they took for the toll payment system has not been returned and they do not answer emails. DO NOT RECOMMEND

Pros: It felt very different to dealing with a large company. It was a personal service. The staff could not do enough. They even programmed the Sat Nav into our language with our destination.

Cons: Nothing.

Pros: Very professional and helpful

Cons: Some confusion about pocket up at airport as agent left message on UK landline as they did not have my mobile number. It was not their fault !!!!

Pros: Only problem encountered with car was no water in windscreen washer reservoir

Cons: GPS rented didn’t function very well

Pros: easy contact with the representatives, good condition of the car provided