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Rent-a-Star at Porto Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Carro muito bom, acima da média para a sua classe
Cons: Não tenho nada a reclamar
Pros: Customer service
Pros: The team was incredibly professional, and the facilities were as clean as the car itself was!
Cons: The only thing I didn't like was the lack of clarity with the pick-up. I would have Ubered straight to the Rent-a-Star facility instead of the airport if I knew that was an option.
Pros: Very clean. Very professional.
Cons: Please enter Rent-a-Star location into GPS. I spent twenty minutes trying to relocate facility.
Cons: Only suggestion I would have is for them to give a quick tutorial on controls. Different cars have different systems and just a quick lesson on where and how to run controls would be appreciated. Trying to figure them out while driving is not the best practice. I personally tried to learn them before leaving the lot so I wouldn't have any surprises on the road.
Pros: very professional
Cons: I paid full coverage for the rental and I had to pay 592,00 Euros for the damage!! I want my money back for the damages!!
Pros: Staff were great. Everything quick and efficient.
Pros: service was great easy for pick up and drop off . close to airport. all car are Mercedes.
Pros: Everything went smooth and easy within the rental process
Cons: The car was not in the perfect shape, but it was ok, as all cars in Portugal and Spain have scratches due to the small parking spots in the big cities.
Cons: They tried to scam us at drop off.
Pros: very helpful
Cons: extra cost for arriving after 10pm 50 euros
Cons: Tried to say we had scratched the car, it was dirt. Wouldn’t use again.
Pros: First class service.
Pros: Good service
Cons: Everything was nice
Pros: Service client formidable. Lunettes oubliées dans la voiture, envoi le lendemain à mon domicile. Voiture nickel. La perfection
Cons: Tout etait parfait je reprendrais mes locations chez eux
Pros: The car was great but the front tyres was almost slick 😡
Cons: I jas à flight at 9h15 and drop thé car at 7h. They are in place at 7h but my hour was 8h. They told me that if i wanted to leave the car earlier i have to pay 45 €😡 I waited until 8h while they didn’t have Nothing to do…
Pros: Excellent customer service, friendly staff. Gave us an extra ride back to the rental office because we'd left a watch in the car, they found and returned the watch and took us back to the airport again.
Cons: A bit tricky to find the representative on first arrival.
Pros: Efficiency, fast, and very polite staff. Good choice of cars. Car very clean
Pros: Only Mercedes cars, very clean, luxury look, new cars. I appreciate they didn't try to "force" you for their insurance. I only got a simple question "do you have any insurance ?" I said yes and they left it at that. Quick initial and final check of the car with the staff for defects, everything was fine for me after almost 2000km. Car needs to be returned clean, alternatively you can get a 10€ cleaning fee at the beginning. They also propose a highway tag for tolls at a daily fee.
Cons: Some little things : even though the car was new, 48k km, it had some warnings (low level oil, coolant, washer liquid, service due) but I just ignored them. Deposit problems, but that's entirely up to your bank, I used a debit card and while my account wasn't charged, the credit card limit was almost used up and it didn't recover after the deposit was given back since now (3 days passed). So strongly advised you either raise your limit or have another credit card for other stuff.
Pros: The staff were friendly and easy pick up and drop off.
Pros: Service was horrible
Cons: I was charged $550 extra at drop off for little scratch on the rim, which likely was there before pickup
Pros: To much scratches
Pros: Quick pickup and drop off
Cons: The car smelled cigarette smoke inside but that is not Rent a stars fault. Must have been the previous renters smoking inside.
Pros: Car was good. Friendly staff
Cons: Even after giving my flight times I had to contact you on my arrival to pick me up which resulted in me hanging around the airport
Pros: Very informative and upfront with all fees
Cons: There’s nothing bad to say, they were very professional
Pros: I make order for a klass mercedes, but get c klass kombi for free so can have more space for same money :)
Cons: Just one think, about i didnt know cant get airport transfer after midnight, so must walk to rent office but Its Just 10-15 min walk.
Pros: Perfect location friendly staff recommended
Cons: The waiting time but I understand was busy so is ok
Pros: The car was upgraded as they had over subscribed.
Cons: I waited 2 hrs to collect the car. I was accused of damaging the car at drop off, only for the staff to find that the bump was already there on their system. Lots of hidden fees at drop-off - not explained when collecting the car: I was charged an extra €66 for using the motorway, despite paying an extra fee on collection for this very reason - extremely frustrating. I had to pay an extra €10 to have the car washed. Never experienced this with another rental company.
Pros: Véhicule neuf de belle qualité
Cons: Nous avons dû appeler pour avoir notre navette à l’aéroport malgré le numéro de vol communiqué !.Nos 2véhicules n’étaient pas prets,nous avons dû attendre au total 2h.Tarif de l’assurance excessif 300 euros pour 10j !Un des véhicules avait de la gomme enlevé sur un pneu (non pris en charge par l’assurance en cas de pb) il a fallu batailler pour avoir un autre voiture.ils mettent un vernis sur les pneus pour cacher l’usure. Lavage facturé 10 e. Restitution longue alors qu’il n’y avait personne !!
Pros: This is a brilliant company. Service was prompt and efficient on every level.
Cons: I think the people on the desk should have a simple handout with VERY brief information about Portuguese Highway tolls and how the cars have a tag that collects the data total and we pay at the end. This would be very helpful as we thought we were being “ripped off” when the girl explained the tolls to us. They must also make it ABSOLUTELY CLEAR on airport pickup that we are to call them first and they will collect us. We had no idea where to find them and couldn’t find a Rent a Star desk
Cons: too much time to pick me up from the airport and too much time at the front desk.
Pros: Helena was incredibly helpful and explained everything clearly. They were flexible on the return of the car too. The car was lovely to drive!
Cons: It was quite expensive but for the quality of the car it was more than reasonable.
Cons: Not located inside terminal. No one was waiting by Vodafone booth and my phone was not working. Was fortunate to have change for a public phone. So, I contact them and waited a few minutes for pickup. But I also did not provide them my flight information. If I could offer a suggestion, maybe they can have a Rent-a-Star direct phone line at the Vodafone booth so when customers arrive and no one is waiting, we can contact them. This by no means would affect my rental again with Rent-a-Star.
Pros: Great service good staff
Pros: Fast, pragmatic, nice people
Pros: Good vehicles
Cons: Efficient and they did not block tools or gas money beforehand. Fair service.
Pros: Great service very easy to pick up and drop off car but could be more efficient by using my already saved details since I've used them before
Cons: Wish car cleaning was included it's a stupid extra charge which really should be included as standard. The cars aren't budget brand so don't act like Ryanair.
Pros: Returning the car was fine.
Cons: Representative came late; also took too long to pick up the car. As mentioned above, was surprised to have to pay a fee for car wash
Pros: Efficient and professional staff who always treat you as if you're their most important customer. The cars are always in great condition and above expectations!