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Rent-a-Star at Porto Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Friendly and efficient staff
Cons: nothing to say all good
Cons: Was told at pickup that I needed to prepay 10 Euro for a car wash, or I would be charged 15 Euro when returning the car. Felt they were overly picky about the condition of the car. They warned scraping the bottom of the bumper cover on a curb would be a charge. This was borderline unreasonable. Probably would not do business with this company again. --To be clear, I had no problem, but their way of doing business felt off.
Pros: Geralmente sempre simpáticos, educados, eficientes. Empresa bem organizada, infra-estruturas sempre impecáveis, assim como os carros.
Cons: Nenhuma carrinha à espera no aeroporto apesar de ter anunciado as horas do vôo previamente. Após telefonema à agência, cerca de 20-30 minutos ainda à espera. - outro ponto, simpatia (falta de) da agente que veio ao aeroporto, que mal nos cumprimentou.
Pros: The best I have seen for a long time, very friendly staff and very quick service on the pickup (Pedro leitão) was very pleasant and helpful, thank you , exactly what you needed after a long day travelling.
Cons: On the drop off they are still very friendly but not as pleasant, no questions asked, like how was the the car , did you enjoy the experience, is there anything else we can do for you……etc just the normal things that you expected from an high quality service. But overall better than anything I’ve experienced before. Thank you
Pros: We arrived at the meeting point (near Vodafone) at Porto airport 15mins before required. On the details it said the Rent a Star representative would be at meeting point at 12noon. No one arrived and we tried to call and no one picked up. In our panic we ended up on the wrong transfer on the concourse due to reading the incorrect voucher (initial voucher) a d ended up with Drive4hire.
Cons: See above, plus additional charges applied.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
All rental vehicles are equipped with a transponder that can be used for paying for all toll roads.
You’ll be charged a service fee of 1.85 EUR per day up to a maximum of 18.50 EUR per rental in addition to the tolls, which will be charged to your credit card after the rental period.
You may also be required to leave an additional deposit for tolls.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 99 years.
A senior driver fee applies to drivers over the age of 70.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
The following payment methods are accepted: Cash, Visa Debit Card, MasterCard credit card, VISA credit card, MasterCard debit card.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card.
Only cards issued in the main driver's name are accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Pick-up & Drop-off
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