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Turisprime at Porto Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Very good service
Cons: waiting when picking the car
Pros: As they knew, i did around 300 pictures of damages during the check-in. They not even check ed the car during the checkout.
Cons: There was only one small scratch in rental contract during the check in and other 2000 on the car, both on the exterior and the interior which were not included in the contract. Clutch didn't worked correctly, and all 5 doors were recently replaced and crushed again. I was scared, that they will charge me the damage during the check out, so I asked the employee to include those damages to the rental contract. He just told me, that he would not do it, no other car also available.
Pros: Before avis collaboration, they were professionnal
Cons: Now they are with avis they became "voleurs". Be very careful, take many many pictures of your car before leaving. I took many, but not enough !
Pros: They were very friendly and gave a great explanation of the costs involved.
Cons: Return service was a bit slow as they were understaffed, also the shuttle was longer than I expected and I had no idea how long we needed to wait. so I was a bit panicked.
Cons: Nothing to say
Pros: Easy way to rent
Cons: Nothing to declare
Cons: High smoke smell
Pros: Everything really fast
Cons: The car hard a cigarette smell
Cons: They made my ecperience simple and joyful.
Cons: Lack of professionalism. This is a company run by criminals.
Pros: The desk workers are very nice and polite
Cons: Waiting time at the office
Pros: Price was fair; representatives were efficient and polite; the car was a in really good conditions.
Cons: The only point that I would mention as an area for improvement would be the time that it took to be attended at the queue. It took a bit long, but it could be that the ones in front of me had some specific points to solve. When it was my turn, the representative was efficient and things went through really smoothly.
Pros: EFICIENCY RENTAL AGENTS
Cons: TIME SPEND PICKING UP THE CAR
Pros: Good value for money
Cons: Took 45mins for pick up of transfer
Cons: The day before to drop the car i called and nobody answered. So i did 1 hour road to Go at the office to know how to drop the car in the morning
Pros: Way, way, way underpowered to go up mountain roads or even pass at speed.
Pros: The drop-off was quick.
Cons: The car was the worse basic small model I have rented in the past years. The rental desk made me wait for a car for 20min. The staff told me to take pics of any damage because they didn't care about spending the time with me and reviewing any damage before I took off.
Pros: Quick and fair
Pros: The front desk person during the pick up was super nice.
Cons: The front desk person during the dropping off the car was extremely rude.
Cons: rental process was v. slow (took 1 hour) and the room was hot (a/c was off - why?). I would have preferred it to take 15 min. Now it's been 2 weeks since my rental and I still haven't receievd my deposit back.
Pros: Close to the airport, staff speaks good English and it's very helpful.
Cons: It's impossible to contact to them by phone. There is no information where exactly to wait for the shuttle, there is no sign nor company logo/name.
Pros: Pleasant staff.
Cons: No signs for shuttle pick up and we waited three times as long for it to arrive. Got an 'upgrade' but usually we just want the car we ordered - small so we can park in smaller spaces. IT failed so I could not check in online before I left UK
Pros: The representative at the desk was very helpful, he gave me so much information, and choices, I had a very good experience
Cons: on arrival i had to call the company to send a shuttle I waited for 40minutes, not acceptable
Cons: On nous a dit que le carburant était plein alors qu’il était à moitié.
Pros: Thorough in explanation. Professional and courteous
Cons: No complaints
Cons: Super rude staff who were yelling at us over a simple question
Cons: Got ripped off
Pros: The reception area was airconditioned
Cons: Called several times day of rental, never picked up the phone Shuttle never came (40 min wait), had to walk to agency from airport Very pushy and unfriendly desk agent
Pros: Friendly staff
Cons: We waited for a long time to be picked up at the airport when we arrived.
Pros: The car and the drop of were all good
Cons: What a chaos it was to pick up the car, when arrived at the desk the agents just wanna sell something different. We had to purchase a new insurance… the told us we had too because they are not the same we purchased online.. finaly we noticed we paid two times an Babyseat. We paid some special greenline what we also used but 75euro?? Really complicated. IT was the last time we gonna purchase a rental-car with Turisprime
Pros: Friendly staff
Cons: Finding where the pick up bus was difficult
Pros: see above
Cons: see above
Cons: The “cheapest” insurance was 180€ which normally is around 60€ (Few euros per day), so this company being “cheaper” is only if you dare not to take any insurance. I did not see the final receipt for the tolls (no emails or anything) so I am not sure I was reimbursed/charged the correct amount, or cheated. Again we had to wait for the shuttle bus to drop us off at the airport (only few mins, but still) The lady that we were dropping the car off was negligent.
Cons: Pushing extra insurance
Pros: Courteous and tried to be responsive.
Cons: Did not have car that I requested, did not provide a working GPS ( did provide a refund upon return, but did not help my aggravation and anger at getting lost during trip. I ended up having to call my mobile provider in USA to activate my phone GPS)
Pros: Very welcoming
Cons: More expensive than I expected due to misinformation online
Pros: Efficient, friendly staff, with premises close to the airport, which was just as well as we had to walk there after dropping off the car as the facility was short-staffed, with no-one to drive the mini-bus.
Cons: The car smelled of smoke, which we could not get rid of for the whole period of the hire. The paperwork aspect of the pick-up also took a long time.
Pros: Easy and quite fast
Pros: I will contact you for further clarification on insurance issues.
Cons: Same, insurance question, and still did not remove traffic fee deposit, but it is already paid.
Pros: Very cheap compared to the other rental companies, excellent car, clean.
Cons: Turismprime : Impossible to get someone over the phone, waited 1:00 for the shuttle to come (supposedly every 15mins), provided the wrong closure hours, wrong information about the toll provided in order to sell the e-toll account
Pros: I delivered the car 2 days before the end of the contract, 121.26 was withdrawn from my credit card and I am not informed of the reason for this, I sent an email but I have no response
Cons: More communication for costumers
Pros: Efficiency, courtesy.
Cons: A little overtime awaiting for the shuttle on Airport.
Pros: Always easy and effective.
Cons: Remote customer service doesn't exist
Pros: Nice car, good price.
Cons: They charged me for insurance that I said I didn't want.
Pros: Great car quality and cleanliness
Pros: Renta agents were upfront about all services and fees. Everything was very straightforward and quick.
Cons: Nothing, they all the staff were fantastic.
Pros: They're very attentive and explain things very well.
Cons: Make you sign contracts without even seeing the contracts.
Pros: No hassle in getting our refund back. Returning the car was easy, even though only two people work there
Cons: Shuttle was nowhere to be seen, took a taxi to the rentalplace. We spend an hour waiting in line for our car. Spend 20 minutes talking about other insurances and so on. We had full coverage..
Pros: Good car.
Cons: Took too long to be picked up from airport and to pick up the car.
Cons: The agent who want to sell you there insirance even knowing that you already have one with discovercars.
Pros: The nicest people, perfect pick up and drop off. I asked if they could get me a specific car and not only they did, they explained all the new functionalities and even directions
Cons: Everything was perfect
Pros: Great service, new car, close to airport. Friendly staff
Pros: Czysty samochód, auto praktycznie nowe.
Cons: Namawianie do ubezpieczenia sanochodu na miejscu. Próba wydania samochodu innego niż opłacony - ta sama wersja tylko z mniejszą ilością drzwi i miejsca.
Cons: Bad car, bad conditions, time to check in and drop off
Pros: Very nice people to talk to and deal with
Pros: Very efficient and helpful staff.
Cons: I arrived early to drop the car off (8:15j. The member of staff who was there was removing the minibus from the warehouse and told me that the office only opened at 9am. I explained my need to drop the car early, the member of staff repeated that the office only opened at 9am, then returned inside the warehouse, put down the shutter without further help. I looked around and found a key drop box. I found this attitude disappointing, rude and unhelpful attitude.
Pros: Didn't like it. I rent several cars a year, and this one was one of the worst services provided so far.
Cons: Cleaning, Service, The kind of car delivered is not similar to the one in contract.
Cons: Friendly and explained everything.
Cons: sympathy of the personal is not that good
Pros: Nothing at all
Cons: Staff were rude and head office won’t answer email correspondence
Cons: The price wasn't the one I first saw in the site. I payed a lot more and I didn't like that.
Pros: Really nice friendly staff.
Cons: Very busy at pick-up time had to wait 45 minutes.
Pros: When it is your turn the process goes fast
Cons: It takes some time before its your turn and there is a lot of paperwork
Cons: The biggest concern is not to serve the customer well or with courtesy, but to sell some insurance with absurd values. If not, they become aggressive, intimidating and dishonest. Although I don't want any additives in my contract as insurance. A mandatory "My Relax" package (1.31 euros a day) was placed against my will in order to have the "Via Verde" toll device (1.10 euros a day). Due to the pressure of any small mark on the car body, windshield and wheels, a thorough inspection of the vehic
Pros: It took some time to get to the office and their you have to be patient. But when its your turn processes are relatively (for Portugal) efficient.
Cons: Waiting! For the transport to their office and then on your turn.
Pros: Arranged for a pickup at 6:30 (before they opened) and they had someone there to accept the car and take us to the airport.
Pros: Joao was a pleasure to meet and extremely helpful - he went out of his way to help us find our destination on a GPS system, which was above and beyond the call of duty.
Pros: Good price
Cons: My card was not authorized to make on line transactions but it had never been a problem to rent a car. The deposit was always made using my pin code. This time, Turisprime only accepted the deposit making an electronic transaction, so I had to change my card preferences with my bank.
Cons: The car was much worse than what it was said it would be. They were suposed to give us a VW Polo and we had a Ford Fiesta with very bad engine. We had to return de car 2 days earlier than planed because of personal issues (a friend of us died recently in an accident and we had to come back to our country) and we were treated really badly. Any amount of money was returned to us.
Pros: Rental car upgrade options
Cons: 40 min wait for shuttle pick-up. Car rental agreement was absolute mess, only my name was correct, all other details was another customers. Rental point didn't provide us with return address, luckily we had checked in swarm, so we could find it.
Pros: They are good
Cons: They are good at finding ways to take as much money as they can: they took about +25% over the price showed at discovercarhire
Pros: The staff are polite, accessible. Picking and returning the car are simple and fast processes
Pros: Organização bom atendimento
Pros: Efficient service for renting car. no issues with car or person doing the checkout/ check in. Was worried by online reviews, but turned out to be no problem and would use again.
Cons: There was no one waiting at the airport point, had to call a different number than the one provided on the voucher to get the shuttle bus out of hours. This was not necessarily TurisPrime issue 'though.
Pros: New clean car good at getting thing sorted on pickup.
Cons: It took to long to get sorted we were waiting over an hour at the car rental. We had four in our party and the first mini bus to the airport only had 3 seats so they said they would be back in 5 min . which they were but then we waited an other 25 min for someone who had just brought their car rental back to complete their paper work before we were taken to the airport. That meant we were a little rushed for time at the airport & didn't have time for something to eat.
Pros: Efficient and friendly service.
Cons: Our agent was extremely unhelpful. As a result of how she began the process we ended up having to bring back the car 2 hours early, she refused to help us change this. We also wanted to remove the additional driver option that was set up for the car, they said they would do this but refused to drop the price of the rental as a result and still charged us the same amount. It's both unflexible, unhelpful and shamefully mercenary. Their whole attitude was extremely unhelpful. Not ever agian.
Pros: Nothing.. I only liked the car.
Cons: The staff was clueless and didn't know anything.. didn't answer any of our questions and her usual answer was I don't know! The staff was manipulative and tried to make us pay the tax twice! Very disappointing and the worst experience I had.
Pros: The cost was quite good
Cons: I did not have a reservation. You were not available.
Pros: Staff proficiency.
Cons: Additional insurance fee, that was not included in price provided by DiscoverCarHire.
Pros: pas trop facile quand on arrive a l'aéroport pour vous contacter cela devrai être mieux expliqué sur la réservation mais des que l'on a trouvé vous êtes vite venu nous chercher également bin lors de notre retour
Cons: après avoir tel vous êtes venu nous chercher a l'aéroport quand nous sommes arrives la voiture que l'on avait réservée était prête mais au dernier moment elle a été attribué a une autre personne .. de ce fait le personnel (un peu gêné) nous a demandé d'attendre quelque minutes... pour préparer une autre voiture..en réalité on a attendu presque 45 min !!! et la ce n'est pas normal et de plus a la place de la 20 que nous avions réservé nous avons eu une Ford mais 45 min c'est trop long..
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee of 5.00 EUR per day applies to drivers under the age of 25, with a maximum of 25.00 EUR per rental.
Maximum rental age is 80 years.
A senior driver fee of 5.01 EUR per day, with a maximum of 25.05 EUR per rental applies to drivers above the age of 70.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Young drivers under the age of 21 who wish to rent a vehicle must purchase the following insurance type(s): Super Insurance.
Senior drivers 70 years of age or older who wish to rent a vehicle must purchase Super Insurance.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
If the customer takes the following extra equipment: Toll pass / E-toll device, then an additional amount of deposit will be held on their credit card.
It is possible to pay and leave the deposit only with the following payment methods: American Express, Diners, Eurocard, MasterCard credit card, VISA credit card.
Visa Electron, Cash, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Alternatively, the renter may purchase a tank full of fuel at the time of rental and return the tank empty.
In no case will a refund be given for unused fuel.
Service outside of business hours is available by request and for an additional charge.
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