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 Guerin at Porto Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Cons: paemimo anketa,siulomas papildomas draudimas,kartu agentas neapziurejo automobilio
Pros: very friendly,fast and efficient
Cons: no issues
Pros: I did full insurance in your .and they said that I have a problem.
Pros: Nothing. All computerized and was charged almost $900 for 6 days. We were double charged for 2nd driver and drop off fee.
Cons: Everything! All computerized and was charged almost $900 for 6 days. We were double charged for 2nd driver and drop off fee. Customer service won’t help us! Lied to about price . Shower price to pay at pickup and was charged extra $100 euros. Then charged another drop off fee and all toll charges. Not complaining about toll charges but from $500 quote to over $900 Was ridiculous. Was also supposed to be electric and we paid for gas on top of the $900z what a rip off
Cons: A entrega do veículo, e não havia serviço de deslocamento para o aeroporto, tivemos que ir a pé. A entrega do veículo deixamos a porta e não pudemos anunciar que o ponteiro do depósito da gasolina estava estragado , exemos o depósito e foi nos debitado o valor como se não estivesse cheio .agora como vamos fazer para reaver o dinheiro pois uma situação horrível. Portugal está de mal a pior .
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    Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
All rental vehicles are equipped with a transponder that can be used for paying for all toll roads.
You may also be required to leave an additional deposit for tolls.
Prepaid tolls are available for 2.23 EUR per day.
An E-toll charge will apply; personal consumption will be charged separately at the end of the rental period.
A young driver fee applies to drivers under the age of 22.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if it is accompanied by a regular driver's license, is issued by an official authority or government-authorized organization, and is in physical (not digital) form.
Licences issued in China, Mexico are not accepted.
A separate fuel deposit is required when collecting the vehicle.
The deposit amount is 300 EUR–600 EUR + the fuel deposit, depending on the car group.
The deductible/excess amount is from 1180.80 EUR to 2980.00 EUR, depending on the car group.
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa. Any other cards or cash payments are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
A deposit for a tank of fuel is required upon pick up.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 29 minutes.
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