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Centauro at Porto Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Good car
Cons: The attendant was SUPER unprofessional.
Pros: From the friendliness of the staff to the selection of cars, to the easiness of returning the car - everything was smooth.
Cons: The car had quite a few damages from previous users that were not repaired.
Pros: Friendly, helpful customer service.
Pros: Professional staff, very educated and eficient
Pros: Fast and efficient
Cons: Lack of communication
Pros: very kind and speedy, but only 1 person at check in
Pros: Very nice car to drive, and people were curtious
Cons: Car Was Not Full of gas when we picked it up.
Cons: I did not like that I was promised to receive the money referent to the petrol on the same day I returned the car and did not. I am not even sure I will receive the money referent to the tolls. They promised I needed to wait for 10 working days. I hope that will be accomplished. The car I rented had some funny constant noise. Very annoying.
Pros: Excellent customer service and it was a stress free pickup and drop off. I will definitely rent a car from them again. Thank you!
Pros: They were quite efficient with getting the car sorted quickly and getting us to the airport in good time.
Cons: The pushy sales for taking out their insurance.
Pros: Terrible car. Not fits what I asked. Very bad experience. The good side was very kind staff and clean car.
Cons: ATerrible car. Seriously I ordered SUV. It was trash.
Pros: I liked the fact that the rental agency was easy to find, the customer rep was efficient and knowledgable, and the car was in good condition. Also, the shuttle service to the airport was quick
Cons: They put a hold for 130 Euros for fuel and 100 Euros for tolls, which is fine. However, when returning the car, they only returned part of the above funds. They said that they will return the remaining after 10 days. This seems a bit too late.
Pros: Easiness of picking up and dropping off the car
Cons: No issues
Pros: Very Professional
Cons: Waiting too long for the courtesy bus .
Pros: The price
Pros: People were friendly and quick to help at the desk
Cons: Tried to give me a different and smaller than I requested.
Pros: Services offered as promised, staff were client friendly, no delay at pickup and drop off, except a GPS issue at pickup.
Cons: The GPS offered in the original car was not working. It wasted nearly 5 hours for us to wait at roadside before the GPS defunct car was replaced. It forced us to cancel our travel plan of that day.
Pros: Centauro were brilliant from the point we picked the car up to the point we dropped it off
Cons: The depots can be a little tricky to find - perhaps some more information would help
Pros: Easy, clear and friendly staff
Cons: Location not super convenient, but space was pleasant and easy to leave once we had the car. Agents shoukdninform that the toll service only covers tolls in Portugal, not those in other countries.
Cons: Rubbish. What company in this day and age don't provide overnight car return? given that flights departures get changed left right and centre nowadays? Never using again! Will not recommend.
Pros: Ability to pay a higher insurance instead of a hudge deposit on a card.
Pros: Friendly staff, satisfied with car.
Cons: waited 45 minutes for shuttle bus at the airport upon arrival. Competitor shuttle busses showed up multiple times in the interval I was waiting for Centauro. Car had some damage but I didn't mind.
Cons: I was waiting very long for picking up the car. When I wanted to drop the car I was informed about additional (up to 100 EUR) fee for extra cleaning as - in their opinion - the car was too dirty inside. And it was just after normal use. No liquids or food anywhere. No small children were in the car while using it by me. Just a normal use. I had to go to a fuel station to clean it inside. I did it by I do not like it at all. I will never use Centauro
Pros: Dealt with us reasonably quickly and efficiently
Cons: The car had 10 damage points and the bonnet had numerous dents and bumps - so many that we couldn't check every bit of damage.
Pros: Good car and good explanations about staff on the whole process.
Cons: No spare tyre. Charging unduly. Lying on phone.
Pros: Good car, and the service was good to.
Pros: Sympathie des personnes
Cons: Laxisme, pas d’autres possibilités que de payer avec cartes à codes
Pros: Clean car, easy drop off
Cons: Very protracted pick up time- took us an hour to get the car due to registration process, which left the representative rushing us through the paperwork and payment and then disappearing for 25 minutes?! Hidden costs that became apparent ie deposits for fuel/ tax meter on top of the deposit for the car
Pros: Insatisfait !
Cons: New car:)
Pros: new car
Cons: far from the airports
Cons: We have to pay 100€ for the scout
Pros: Very polite front desk. Clean facilities. Variaty of vehicles.
Cons: Waiting for pickup Card machine not appropriate for all transactions Car delivered had not been serviced thus giving flashing lights
Pros: Quick and easy, just overpriced
Pros: The car was full of bumps and 50k km so not brand new. The great thing I had a free upgrade. Bigger car for the same amount. I paid the full coverage to have more comfort and not to give ccard.
Cons: Old car. With loths of bumps so it was not worth to pay the full coverage. Closed when bringing back the car at 5am but they paid me back the gasoline coverage.
Pros: Car was nice great value once I found the representative at the airport it was rather quick to pick up the vehicle.
Cons: I didn't like the fact that the representative (Carla) didn't explain the toll charges enough. I used the toll road once a cost of 3.60 euros driving to my home town from the airport. I found a transponder on the floor of the vehicle I didn't ask for one. Once I return the vehicle I was then made aware of a 40 euro charge for using the highway. If Carla would have explained it in more details I would have paid for transponder. A 43.60 toll ride!! otherwise Centauro service was great.
Pros: quick and easy check out
Cons: price could have been lower, but i feel thats unfair to complain about :)
Pros: I wanted a small car for the right curvy roads of Northern Portugal, and got an upgrade that I do not want for a larger car. I had to ask two different representatives and change cars a couple of times until I finally got the small car I rented / wanted.
Cons: That it took asking three times, and two different people in order to resolve the situation. But otherwise everyone was great, the car was wonderful, and drop off was very easy.
Pros: It was excellent
Pros: When I received my car it was actually a nicer car than the one I had booked, pick up and drop off were very fast.
Cons: Finding the representative was very hard, the ride to the rental location was terrible since there were too many people for the vehicles to fit, and cant drop off vehicle on closed hours unless buying expensive insurance.
Pros: Rapidez no atendimento, valor do aluguer e do caução e o carro era novo!!!
Pros: The staff, the facilities, the cars condition
Cons: Short staff, took me 20 minutes to drop the car off
Pros: very kind and helpful
Pros: Clean vehicle
Cons: Not having a gps
Pros: The shuttle from the airport in Oporto was great.
Cons: The agent when we picked up the car made us feel like their insurance was an absolute must. I had already purchased insurance through you and she dismissed that as being inadequate.
Pros: Overall it was an easy process getting the car through centauro.
Cons: I didn't have any issues. I am not a smoker so I didn't like the fact that the car smelled like smoke.
Pros: Easy to pick up
Cons: They were busy when I dropped off the car.
Pros: Once again, it had good service and good assistance at the airport. This is my second time renting from this company and so far its looking really good.
Pros: No hidden fees
Cons: Did not explain about the toll costs before renting and after booking.
Pros: The staff were friendly and cooperative. The little Fiat was a delight.
Cons: We did not know that Centauro did not have a desk at Porto Airport, and Next Car Hire had to tell us where the representative was. Otherwise fine.