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SIXT at Porto Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: There were additional charges on my final invoice. I was thankful I took pictures; otherwise I would have been subject to additional charges. The customer reps provided misleading information which was fundamental to the rental of the vehicle and caused me various issues and expense.
Pros: Staff at pick up
Pros: Professional handling, very correct and friendly staff,especially Felipa.
Cons: Slightly longer waiting time at the counter at the airport, only one employee on duty.
Pros: Friendly and efficient
Pros: Very professional. Judging by the condition of the car received, they take good care of their cars.
Pros: Nice, complete and friendly. very helpfull such as a tip in case when I want to come back and rent another car including insurance.
Cons: The website to get a car ready is not very clear to me. I booked a car and the security deposit should be 800 euro. when I order the car and closed the applicationform, the security deposit was 2.500 euro. I still do not understand the reason why.
Pros: The sixt representative was very helpful
Pros: Efficiency of staff and helpfulness.
Cons: Confusion between which of the two pick up locations at Porto we were to go to. Directed to the wrong one but staff were very efficient in taking us to the right location.
Cons: GPS did not work well and then not at all last few days
Pros: The shuttle driver very pleasant
Cons: Oporto desk closed and no directions on where to go… had to seek help from competitor. Office was very busy and no one came to show car or anything about car…. Poor customer service
Pros: very slow when picking up, took much too long. Car was still somewhat dirty (found old beer can in trunk which was making a lot of noise)
Pros: The atention of de employes to me
Pros: Decent car at a decent price. Easy drop-off.
Cons: The pick up time was more than one hour for no reasons. Agents spend sooo much time at the rental desk explaining the various upselling options to customers that everyone has to wait for an unreasonable time. Also, opening hours should match the opening hours of the airport/flight arrivals. We had to spend an extra night at the airport only because our flight arrived late in the evening too close to the closing time of the Sixt office.
Cons: Not prepared to accommodate me
Pros: We had lots of trouble finding the ramp for the drop off. Not easy finding it in the dark. Not lit up enough in the dark.
Pros: The person behind the desk was pleasant
Cons: Not enough people working ..Costumers had to wait for up to hour and half to get a car. Never sent me the final statement even after i contacted them still waiting.
Cons: All met my expectations
Pros: They did a great job and were amiable.
Cons: Too expensive
Pros: Friendly service
Cons: I was involved in a minor car accident, not my fault. Called the police, filed a report immediately. I dropped off the car 2 days later. So far, two weeks later I only got an automated message that they are very busy.
Pros: No threatening behavior
Cons: The efficiency
Pros: Funcionários muito atenciosos, educados e prestativos.
Cons: Infelizmente estavam com problemas no sistema o que atrasou muito a retirada do carro
Pros: Barbara at Porto airport was great. I’d use sixt again. BTW how do you say SIXT? YOU HAVE MY ADDRESS PLEASE LET ME KNOW.
Cons: She was trained to upsell and offer a “special deal”. 70 euros extra for a diesel automatic. That doesn’t seem so special! A special deal would have been a diesel automatic for free or a diesel manual for 10. Maybe. I didn’t see what was so special about the deal! But she was still good.
Pros: Everything is o.k.
Cons: The manager eagerly offered another more expensive car and additional expensive services in Porto. very difficult to find the place of drop off the car in Lisbon airport. Necessary to put a big coloured label outside garage
Pros: I liked one thing more than everything else, even I screw up my pickup date, they provided me a car, and as an apology from sixt we even got bigger and better car as we waited around 45 min to pickup the car.
Cons: I think rule 25 age is stupid, and not just in sixt in every other car rental company. I think its not fair that you rate drivers by their age, some ppl are better drivers then other no matter what age they are. I am 24 and i wasn't really happy that I had to pay 60 euros just becose I am not 25, I don't like that. I have driven the car 1700km withouth scratch, and I think your age limit should be 21 or 22, 25 is too much, its just a way to make more money.
Cons: They were pushy about extras and insurance.
Pros: Rapidity, clearness of the information, sympathy.
Cons: Liked everything.
Pros: The agent who set is up was very friendly and patient, and the car very good.
Cons: Too expensive. The shuttle bus service was slow and infrequent with no proper queue system. Some very minor damage was found on the car on return that we are not convinced was not there on collection.
Pros: La rapidité dans la transmission du véhicule, le personnel, bien mieux que la compagnie de location que j'ai eu l'année dernière qui était Drive on hollidays(catastrophe). Le véhicule ne consommait pas beaucoup en plus pour un essence.
Cons: Le reproche que j'ai a faire à Sixt est que le contrôle du véhicule n'a pas très bien fait avant de nous le donner car dès le premier jour j'ai du acheter du liquide lave-vitre, regonfler les pneus car j'ai eu un voyant qui s'est mit tellement qu'ils étaient dégonflés, un peu déçu par rapport à ça. J'ai payé également plus chère que ce qui était annoncé.
Pros: Not much.
Cons: Up-selling was irritating. Condition of car was not impressive with lots of marks and scratches. Took photos of some not mentioned on documents and tried to engage with agent before leaving but he wasn't interested. On return, agent spent ages and ages examining car seemingly looking for something to charge us for. Had a debate about a mark which was supposedly new and hadn't been recorded on previous paperwork. Didn't trust the process at all though the manager, to be fair, sorted things out.
Cons: Communications between agents at pick-up & drop-off can be improved.
Pros: They were friendly
Cons: The process was complicated and they were not helpful about providing a deposit.
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
All rental vehicles are equipped with a transponder that can be used for paying for all toll roads.
You’ll be charged a service fee of1.85 EUR day up to a maximum of 18.50 EUR rental in addition to the tolls, which will be charged to your credit card after the rental period.
You may also be required to leave an additional deposit for tolls.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Driver licenses from non-EU countries (except Switzerland) are accepted if no visa has been entered in the passport.
All non-EU residents staying in the EU for longer than 6 months must present a driving licence from an EU country.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Netherlands, Spain-Mainland, Sweden, Switzerland, United Kingdom.
Crossing country borders is forbidden if the car is rented in the following territory(ies): Madeira.
crossing country borders is forbidden for certain car groups.
Details are available from the car rental company's reservation office.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Alternatively, the renter may purchase a tank full of fuel at the time of rental and return the tank empty.
In no case will a refund be given for unused fuel.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
Pick-up & Drop-off