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Opcao Rent a Car at Porto Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Customer service was great. Car wasn’t
Pros: Tudo muito bom
Cons: Forgot to pick us up at the airport, didn‘t answer the phone at first, not very friendly stuff.
Cons: We were unable to rent the car
Pros: Rental car agents were very helpful, friendly & professional.
Pros: Helpful service all round
Pros: Local very friendly business. Quick and proactive delivering their service.
Pros: Nothing it should be a Standard Service without all these flaqs
Cons: What I mentioned above
Cons: Due to air trafic jam, we arrived with 2H45 later at the airport. No boy from Opcao at the airport! Alter call only somebody from VALPIRENT came?? Who is he ? Due to the late arrival we must pay 40€ or cancel the réservation! The only way to get the car : pay! (at 18H30) The woman from ALPIRENT ( the only one who speaks french ) was very unpleasant. Dont rent with these compagnies.
Cons: Je n'ai pas eu la voiture que j'avais demandé, ils m'ont proposé une automatique, mais ça ne me convenait pas et la seule non automatique possible était une diesel et avec le réservoir quasi en réserve. Pas top! Enfin je pense que tout à été mis en œuvre pour que je paye le supplément de 40€ pour dépassement d'horaire. Pas commercial du tout comme attitude.
Pros: Easy to drop off
Cons: Not easy to pick up, we had to ring them to come and get us.
Pros: Great custumer service
Cons: no help
Pros: Valpirent were quick to pick us up at the airport and take us to the car collection location. We didn't have to wait long before we were on the road with the car. Service at the Valpirent office was friendly and helpful.
Pros: Very polite and efficient
Pros: We were left stranded at Porto airport with 2 toddlers and all we received from the customer service helpline was ‘YOULL have to open a claim and there is nothing more we can do as we are just a broker’
Cons: We were left stranded at Porto airport with 2 toddlers and all we received from the customer service helpline was ‘YOULL have to open a claim and there is nothing more we can do as we are just a broker’
Pros: They are frendly and supportive
Cons: all was ok
Cons: the rental agency was a mess --- the car they gave us was NOT the one on the contract, which means that the car we had had never been registered (to our name), was never checked etc and when the car was returned there was no-one to collect it and verify that everything was ok. I have made videos upon taking and returning the car to avoid any "surprise" fees. Terrible rental agency
Pros: la facilité du service, la gentillesse du personnel et les explications bien claires
Cons: la difficulté pour trouver la navette ou un bureau dans l'aéroport
Pros: Car was new
Cons: Agents look to gauge for any scratch or dent then you have no choice but to pay on the spot or miss your flight
Pros: - Clean car - Friendly effective support desk (lady) -
Cons: NO CAR WAS PROVIDED DUE TO AIRPLANE DELAYS FOR LANDING, NO NEGOTIATION ON PROVIDING AN ALTERNATE VEHICLE WITH THE ORIGINAL QUOTE I MADE ONLINE. WAS TOLD IT WAS GOING TO BE 2.5x MORE THAN ORIGINAL QUOTE
Pros: Good value, brand new car
Cons: Collecting the car was badly organised, and the rental company is difficult to contact. It is actually called Valpi Rent, not Opcao. They didn't meet me at the airport at the appointed time. I had to call four times, twice they didn't pick up the phone. Then it took about 25 minutes for the guy to turn up, and he still didn't come to the meeting point. So I had to wander around the airport looking for a guy whose shirt didn't even have the matching company name on it.
Pros: NOTHING. The service was provided by Valpirent which is not according to the contract I had sent to me. The service was very poor. Not only did we spend over 2 hours renting the car, but he kept adding costs to the rental which were directly contrasting the contract with Discover cars. Namely - The insurance. We already paid for full cover insurance with Discover cars and we were forced to buy more. We also had to pay for costs for travelling into Spain. The price was extremely expensive.
Cons: The petrol tank was empty and we were told to bring it back empty. This was in spite of the fact that it clearly states the tank should be full in the Discover cars contract. We returned the car with half a tank of petrol and we were not reimbursed. This company is a scam company and I would like to know how to get my money back for the petrol and the extra costs. This is unacceptable.
Pros: Clean good runner.
Cons: Several wee,s after return I am still waiting for the refund after tolls are deducted. I have hired cars many times in Portugal and this is the first time its been compulsory to pay for the toll card. I paid with a euro credit card but the company converted it to GBP using their own substandard rate without telling me. My card company is dealing with both these issues.
Pros: Good english
Cons: Unfair/hidden fee + payment instead of authorization of €2200 in case of damage to the vehicle. Long wait. Agents argue they have no autonomy & manager is unavailable (lol). No email proof for drop off.
Pros: The rep was courteous
Cons: Hidden fees that doubled the cost of the rental.
Pros: friendly and efficient
Pros: Good car, Good condition
Cons: I’ve paid 50% more than I should
Pros: Liked everything
Cons: I have used the site in the past it was fine recently our flight was delayed we try to contact them unable to contact and we were left without a car I contacted your company directly we were told it was cancelled and there’s nothing they could doFor this reason will never use the site again
Pros: Good condition
Cons: I don't like the fact if you drop the car off hours, you have to pay $40.00 for that. They were never clear in terms of how much I would pay in case I drop the car off hour.