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Surprice at Porto Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: Really bad customer service! Never again will I use them. Paid way more than was expected. Car shouldn't have been rented with engine light on and limited speed. Pretty scary when you're on highway and car at times only goes as fast as 70.
Pros: Friendly Service
Cons: Shuttle service was lacking. Would recommend a bigger shuttle and or a second bus to minimize wait times. This will become a bigger problem as you grow.
Pros: The service was good but not very good for value, we paid £620 for a week and I thought that was shocking and money we didn't have so we had to borrow it, the price wasn't what we was told but had no choice at 11pm at night with 6 kids so very disappointed
Cons: As above wasn't impressed tbh
Pros: Very professional
Cons: Lot is too far from the airport.
Pros: Me pareció de muy mal gusto qué me hallan cobrado €40 porque entregué el carro antes de la hora debido a que la línea aérea me cambió el horario de salida de mi vuelo
Cons: the rental desk was rude and inefficient
Pros: There is nothing positive
Cons: That you did not help us find a solution and rather we got yelled at by the staff while with your five year old child.
Cons: It was empty tyre three days, They said it my problem I must fix self. I said no. After long talking They changed my car.
Pros: It was quick
Cons: The car had more than 100k km
Pros: If I could rate them -100 I would
Pros: Very good, new car
Cons: child seat
Pros: Waited 45 minutes for the shuttle, and 30 minutes for someone to arrive at the office to check us in…. Extremely dissatisfied
Cons: Waited 45 minutes for the shuttle, and 30 minutes for someone to arrive at the office to check us in…. Extremely dissatisfied
Cons: The address on the voucher was incorrect. Surprice cars has moved already 2 years ago. On delivering the car, the location was very difficult to find and a very poor road.
Pros: Nothing from start to Finnish as my plane was late . And I was charged 35 euros for out of hours although I was at the arrival hall 1 hour before I was picked up after hours took 5 or 6 calls and waited on the cold outside airport for shuttle van , disgrace
Cons: Not eficiente and poor management skills and not polite staff.
Pros: Empathy and professional
Pros: Unfortunately not much since i think i was scammed into paying more money than was agreed upon earlier.
Cons: The agreed total sum was unfortunately 1,5 times upped and for that reason i had to pay 2/3rds of inital payment extra to get the car i booked. The claim was that my credit card payment was blocked due to multiple trials on site but since the payment went through the time i had to pay more money i was not convinced. Also at the same time at least 2 other groups were hustling with similar problems and were about to pay more than initially agreed upon.
Cons: Very bad explanation at pick up desk , very unclear explanation about motorway payment system , unfair management of insurance policy contract , additional cost to the original agree rental fee , inflexible payment system just based on a credit card that thanks to the bad internet connection system failed
Pros: Drop off was very fast and easy.
Cons: The rental agreement process takes over and hour. You have to pay extra for all kind of hidden charges.
Pros: friendly and quick pick up.
Cons: no one available for return, took quite a while to return the car.
Cons: We received the vehicle with empty gas tank and there was no shuttle to get us back to airport.y
Pros: Swift drop-off
Cons: Delay in picking up the car.
Cons: Wrong address to return car Almost lost flight Very stressful
Pros: Very professional and efficient
Cons: The car was well used, though functional.
Cons: First we had to wait almost 1 hour untill the shuttel bus was comming than another 2 hour untill we could leave Asked a range rover and got a Lexus ls300 way to small for 5 people And to bring it back it was again a clear dissaster They never see me again with surprice Cars Service by discover Cars was perfect friendly people at the phone and they solved the problem we had with surprice in no time
Cons: terrible cars, rude behavior, just want to charge for extra money
Pros: Poor and very slow service. Car had a reverse light that was not working
Pros: Very bad service
Cons: Unfriendly and took hours in blistering heat, no social distancing, staff were more concerned in getting a coffee every 5 mins
Pros: Friendly and efficient
Cons: Took a long time to collect, additional charges, restrictive drop-off times
Cons: Pity they don't pick up nor drop off passengers at the airport
Pros: parle français un vrai plus pour le conrat
Cons: accueil aimable rapide
Pros: Friendly crew, easy and practical.
Cons: It took a little for me to be able to get off with the car. But, nothing to be bothered.
Pros: Good and new cars. Friendly attendees.
Cons: Takes a lot of time to pick up the car.
Cons: The car was all scratched and the agent didn’t noted all of them on paper. Conclusion of it, I needed to pay for a scratch that was on the car already! Very careful with the agents and control always the noted points one by one....
Pros: The car was a little old and had a smell
Cons: Surprise was very efficient and attentive. Really happy with the service
Pros: Car was like new and clean
Cons: Nobody was at the desk when I did arrive and I had to wait for more than 20 minutes.
Pros: V efficient, friendly, professional, good English. No hidden charges
Cons: See above
Pros: the car didn't break down.
Cons: I think the cost of full insurance was over priced, especially when they said I had to leave a further deposit, plus a different deposit for the road tolls. I still have not received any notification for the returned deposits ! - poor, don't you think.
Pros: Efficient check in and out.
Cons: The car that was promised on the contract was not immediately available and I was given an "upgrade" to another car w/o consulting with me. Fortunately, we resolved the issue when the promised car was found on the lot.
Pros: It was very easy. The Staff was working in full speed on the day I was picking up the car and I had to wait a bit (30 minutes) to pick up the car. On the check it wasn’t detected by me or the staff that the frontal window had a puncture. Gladly when i’ve mentioned on the delivery upon the detection by another member, they took my word for it. I’m thankful for that since I wasn’t the person responsible for that issue.
Cons: Nothing to point out. This my first experience thought me that I’ve to take pictures on every detail. I had plenty of them, but none of the car windows in detail.
Pros: The price
Cons: Didn´t have cars to provide so they downgraded me as only option to pick up a car and 1h15 min waiting for pick up, just too bad
Pros: The attendant Carolina was very nice and helpful.
Cons: There were hidden fees and the car smelled like cigarettes.
Pros: O preço e o carro.
Cons: O carro estava muito mal limpo, no qual tive que pagar do meu bolso para ter uma carro limpo para as ferias, esperando que na proxima vez me entregem um carro bem limpo.
Pros: Clarification of doubts
Cons: The financial closing of the rent, only closes in two weeks, for example, toll charges.
Pros: Straight forward , easy to speak to , and efficient with good quality vehicles
Pros: It took a long time to check out the vehicle.
Pros: Reasonable pricing, friendly stuff. Everything worked as it is supposed to.
Pros: Quick and easy process
Cons: There were quite a few "add ons" that I wasn't aware of such as the extra set price of the tolls and also a high deposit blocked on my credit card
Pros: The agent spoke English.
Cons: We had to wait to drop off the car. The car was dirty and that could have hidden pre- existing damage. The cars are NOT at the airport. Had I not had photos, I would have been charged for pre-existing damage.
Cons: We waited in a queue for over two and a half hours to collect our car. It was in a very hot and stuffy warehouse and the SurPrice staff were overwhelmed by the numbers of pick ups and drop offs.
Pros: Assistance with downloading a local way-finding app.
Cons: Understaffed at both pick-up and return. Instead of the agreed full fuel at pick-up and return it was 1/4 fuel at pickup and no certain way to match 1/4 fuel at return, meaning that fuel returned was in excess of 1/4 full (1/2) to avoid dispute or delay in catching flight out of airport.